392 Service Delivery Management jobs in Singapore
Technology Operations Lead (Service Delivery/Incident Management)
Posted today
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Job Description
Technology Operations (Lead) (Associate Manager – Senior Manager)
Job Summary:
We are seeking an experienced and dynamic Operations Lead to oversee & ensure seamless operation and continuous improvement for large scale systems, which supports various major healthcare settings in Singapore.
Mandatory Requirements:
- Proven experience managing and closing high volumes of tickets across tools like JIRA, ServiceNow, SCCD, etc.
- 10-15 years in an Operations, Service Delivery, or Incident Management role.
- Ability to work independently and drive accountability across teams to respond, troubleshoot and analyse incidents and issues to complete resolution.
Key Responsibilities:
- Operational Management: Lead the day-to-day operations of the National Billing System, ensuring efficient and accurate billing processes across all healthcare settings including acute inpatient, outpatient, polyclinic, day surgery, emergency department, and more.
- Team Leadership: Manage and mentor a team of professionals, fostering a collaborative and high-performance culture. Ensure the team is equipped with the necessary skills and resources to meet operational goals.
- Stakeholder Engagement: Collaborate with healthcare institutions, MOH, Synapxe and other stakeholders to ensure alignment and smooth integration of billing processes. Conduct regular meetings to provide updates and gather feedback.
- Process Improvement: Identify opportunities for process optimization and implement changes to enhance efficiency and accuracy. Utilize data-driven approaches to monitor performance and drive continuous improvement.
- Risk Management: Proactively identify and mitigate risks associated with billing operations. Develop and implement strategies to address potential issues and ensure compliance with regulatory requirements.
- Project Management: Oversee the implementation of new initiatives and system upgrades within the billing program. Ensure projects are delivered on time, within scope, and budget.
- Reporting and Analytics: Develop and maintain comprehensive reporting systems to track operational performance. Provide regular updates to senior management and stakeholders.
All our consulting professionals receive comprehensive training covering business acumen, technical and professional skills development. You’ll also have opportunities to hone your functional skills and expertise in an area of specialization. We offer a variety of formal and informal training programs at every level to help you acquire and build specialized skills faster. Learning takes place both on the job and through formal training conducted online, in the classroom, or in collaboration with teammates. The sheer variety of work we do, and the experience it offers, provide an unbeatable platform from which to build a career.
Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion, or belief, ethnic or national origin, disability, age, citizenship, marital, domestic, or civil partnership status, sexual orientation, gender identity, or any other basis as protected by applicable law.
The Organization
Accenture is an Irish-domiciled multinational professional services company that provides services in:
1) Technology
2) Strategy & Consulting
3) Interactive
4) Operations
As a Fortune Global 500 company, it has been incorporated in Dublin, Ireland since September 1, 2009.
With close to 800,000 employees worldwide—in 200 cities across 120 countries—Accenture also operates more than 100 “innovation hubs,” developing solutions for cloud, finance, and other industries.
Service Delivery Manager (LifeCycle Management)
Posted 5 days ago
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Job Description
NCS is a leading technology services firm that operates across the Asia Pacific region in over 20 cities, providing consulting, digital services, technology solutions, and more. We believe in harnessing the power of technology to achieve extraordinary things, creating lasting value and impact for our communities, partners, and people. Our diverse workforce of 13,000 has delivered large-scale, mission-critical, and multi-platform projects for governments and enterprises in Singapore and the APAC region.
We’re searching for a Service Delivery Manager (Lifecycle) to be part of our diverse team of talent here at NCS!
As a Service Delivery Manager, you are responsible for overseeing the end-to-end delivery and lifecycle management of IT assets, systems, and services. This role ensures that hardware, software, and service components are effectively deployed, maintained, upgraded, and retired in alignment with business needs, compliance requirements, and industry best practices.
What will you do ?
- Develop and maintain a comprehensive lifecycle management plan for IT assets and systems, including procurement, deployment, maintenance, refresh, and decommissioning.
- Lead and coordinate lifecycle-related projects (e.g., tech refreshes, asset upgrades, replacements) across multiple sites or teams.
- Ensure consistent and high-quality service delivery across the asset lifecycle, aligned with SLAs, KPIs, and customer satisfaction metrics.
- Work closely with cross-functional teams (e.g., procurement, operations, vendors, clients) to plan, communicate, and execute lifecycle strategies.
- Ensure processes adhere to governance, security, and audit requirements; maintain up-to-date records of assets and lifecycle events.
- Identify opportunities to optimize lifecycle processes for efficiency, cost savings, and better user experience.
- Provide regular reports on lifecycle status, upcoming needs, risks, and performance against key metrics.
The ideal candidate should possess:
- Strong understanding of ITIL or similar service management frameworks.
- Excellent planning, documentation, and communication skills.
- Proficiency in using asset management tools and reporting systems.
- Analytical and process-oriented mindset.
- Certification : ITIL Foundation (Must Have), PMP (Good to have)
We are driven by our AEIOU beliefs - Adventure, Excellence, Integrity, Ownership, and Unity - and we seek individuals who embody these values in both their professional and personal lives. We are committed to our Impact: Valuing our clients, Growing our people, and Creating our future.
Together, we make the extraordinary happen .
Learn more about us at ncs.co and visit our LinkedIn career site.
Quality Service Management
Posted today
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Job Description
Key Responsibilities
• Handle and resolve patient feedback promptly and professionally.
• Coordinate and support hospital-wide service initiatives, events, and programmes.
• Conduct surveys and focus group discussions to gather insights.
• Track and analyse service feedback trends using data dashboards.
• Present findings to support strategic service improvements.
Requirements
• Degree in Marketing, Communications, Psychology, Business, or related fields.
• Strong communication, teamwork, and organisational skills.
• Proactive, creative, and results-driven.
• Familiarity with social media and basic data analysis.
If you are interested in the position, do kindly drop your most updated resume to
Kailey Lee Jia Yueh
EA Personnel No: R24126040
Recruit Express Pte Ltd (Healthcare & Lifesciences Division)
EA License: 99C4599
Tell employers what skills you haveLifesciences
Psychology
Well Organised
Data Analysis
Analytical Skills
Social Media
email communications
Healthcare
Marketing Communications
Team Player
Communications
Able To Work Independently
Surveys
Quality Service Management
Posted today
Job Viewed
Job Description
Key Responsibilities
• Handle and resolve patient feedback promptly and professionally.
• Coordinate and support hospital-wide service initiatives, events, and programmes.
• Conduct surveys and focus group discussions to gather insights.
• Track and analyse service feedback trends using data dashboards.
• Present findings to support strategic service improvements.
Requirements
• Degree in Marketing, Communications, Psychology, Business, or related fields.
• Strong communication, teamwork, and organisational skills.
• Proactive, creative, and results-driven.
• Familiarity with social media and basic data analysis.
If you are interested in the position, do kindly drop your most updated resume to
Kailey Lee Jia Yueh
EA Personnel No: R24126040
Recruit Express Pte Ltd (Healthcare & Lifesciences Division)
EA License: 99C4599
Tell employers what skills you haveLifesciences
Psychology
Data Analysis
Social Media
Healthcare
Customer Care
Marketing Communications
Customer Focus
Management
Surveys
Service Management Expert
Posted today
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Job Description
Job Overview:
">NCS is seeking an experienced Senior Service Manager to lead the management of maintenance contracts. The ideal candidate will possess strong leadership skills, excellent communication and negotiation abilities, as well as the ability to lead and manage complex projects from commencement to completion.
">service management trainee
Posted today
Job Viewed
Job Description
Job Description & Requirements
Roles & Responsibilities
Company with a chain of restaurants looking to hire individuals with enthusiasm for customer service. There will be opportunities to climb the ladder and be promoted to Supervisor and Manager position.
Customer Relations
· Interact with guests for entertainment and rapport while garnering feedback for the growth of company.
· Handle guests complaints and feedback with tact, to ensure all guests leave the restaurant with a smile.
Maintenance of Restaurant
· Maintain high levels of hygiene and cleanliness of restaurant to ensure pleasant during experience for every guest.
· Daily housekeeping to ensure highest quality of cleanliness.
Front of House
· As front of house crew, to maintain a friendly and positive vibe for both guests and colleagues by smiling and greeting.
· If on POS duty, candidate will be the last point of contact before guests leave, thus must ensure to solve any complaints.
Requirements
Language
· Fluent in spoken and written English
Experience
· Candidate without experience may apply with relevant education
Tell employers what skills you haveLeadership
Written English
Entertainment
Restaurants
Housekeeping
Interpersonal Skills
Inventory
Strategy
Compliance
Ladder
Excel
Financial Advisory
Team Player
Customer Service
Customer Relations
service management trainee
Posted today
Job Viewed
Job Description
Job Description & Requirements
Roles & Responsibilities
Company with a chain of restaurants looking to hire individuals with enthusiasm for customer service. There will be opportunities to climb the ladder and be promoted to Supervisor and Manager position.
Customer Relations
· Interact with guests for entertainment and rapport while garnering feedback for the growth of company.
· Handle guests complaints and feedback with tact, to ensure all guests leave the restaurant with a smile.
Maintenance of Restaurant
· Maintain high levels of hygiene and cleanliness of restaurant to ensure pleasant during experience for every guest.
· Daily housekeeping to ensure highest quality of cleanliness.
Front of House
· As front of house crew, to maintain a friendly and positive vibe for both guests and colleagues by smiling and greeting.
· If on POS duty, candidate will be the last point of contact before guests leave, thus must ensure to solve any complaints.
Requirements
Language
· Fluent in spoken and written English
Experience
· Candidate with no experience may apply with relevant education
Tell employers what skills you haveMicrosoft PowerPoint
Leadership
Microsoft Excel
Written English
Entertainment
Restaurants
Housekeeping
Interpersonal Skills
Inventory
Ladder
Financial Advisory
Team Player
Customer Service
Customer Relations
Hospitality
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service management trainee
Posted today
Job Viewed
Job Description
Job Description & Requirements
Roles & Responsibilities
Company with a chain of restaurants looking to hire individuals with enthusiasm for customer service. There will be opportunities to climb the ladder and be promoted to Supervisor and Manager position.
Customer Relations
· Interact with guests for entertainment and rapport while garnering feedback for the growth of company.
· Handle guests complaints and feedback with tact, to ensure all guests leave the restaurant with a smile.
Maintenance of Restaurant
· Maintain high levels of hygiene and cleanliness of restaurant to ensure pleasant during experience for every guest.
· Daily housekeeping to ensure highest quality of cleanliness.
Front of House
· As front of house crew, to maintain a friendly and positive vibe for both guests and colleagues by smiling and greeting.
· If on POS duty, candidate will be the last point of contact before guests leave, thus must ensure to solve any complaints.
Requirements
Language
· Fluent in spoken and written English
Experience
· Candidate with no experience may apply with relevant education
Tell employers what skills you haveLeadership
Written English
Entertainment
Restaurants
Housekeeping
Interpersonal Skills
Inventory
Strategy
Compliance
Ladder
Excel
Financial Advisory
Team Player
Customer Service
Customer Relations
service management trainee
Posted today
Job Viewed
Job Description
Job Description & Requirements
Roles & Responsibilities
Company with a chain of restaurants looking to hire individuals with enthusiasm for customer service. There will be opportunities to climb the ladder and be promoted to Supervisor and Manager position.
Customer Relations
· Interact with guests for entertainment and rapport while garnering feedback for the growth of company.
· Handle guests complaints and feedback with tact, to ensure all guests leave the restaurant with a smile.
Maintenance of Restaurant
· Maintain high levels of hygiene and cleanliness of restaurant to ensure pleasant during experience for every guest.
· Daily housekeeping to ensure highest quality of cleanliness.
Front of House
· As front of house crew, to maintain a friendly and positive vibe for both guests and colleagues by smiling and greeting.
· If on POS duty, candidate will be the last point of contact before guests leave, thus must ensure to solve any complaints.
Language
· Fluent in spoken and written English
Experience
· Candidate with no experience may apply with relevant education
Tell employers what skills you haveWealth Management
Leadership
Entertainment
Restaurants
Housekeeping
Interpersonal Skills
Inventory
Strategy
Compliance
Ladder
Excel
Financial Advisory
Team Player
Customer Service
Customer Relations
service management trainee
Posted today
Job Viewed
Job Description
Job Description & Requirements
Roles & Responsibilities
Company with a chain of restaurants looking to hire individuals with enthusiasm for customer service. There will be opportunities to climb the ladder and be promoted to Supervisor and Manager position.
Customer Relations
· Interact with guests for entertainment and rapport while garnering feedback for the growth of company.
· Handle guests complaints and feedback with tact, to ensure all guests leave the restaurant with a smile.
Maintenance of Restaurant
· Maintain high levels of hygiene and cleanliness of restaurant to ensure pleasant during experience for every guest.
· Daily housekeeping to ensure highest quality of cleanliness.
Front of House
· As front of house crew, to maintain a friendly and positive vibe for both guests and colleagues by smiling and greeting.
· If on POS duty, candidate will be the last point of contact before guests leave, thus must ensure to solve any complaints.
Tell employers what skills you haveWealth Management
Leadership
Entertainment
Restaurants
Housekeeping
Interpersonal Skills
Inventory
Strategy
Compliance
Ladder
Excel
Financial Advisory
Team Player
Customer Service
Customer Relations