330 Service Delivery Management jobs in Singapore

Company description:
Singapore Technologies Engineering Ltd
ST Engineering is a global technology, defence and engineering group with offices across Asia, Europe, the Middle East and the U.S., serving customers in more than 100 countries. The Group uses technology and innovation to solve real-world problems and improve lives. Our dedication to excellence and our strong track record have earned us a distinctive reputation for quality and trust spanning across the aerospace, smart city, defence and public security segments. Headquartered in Singapore, ST Engineering ranks among the largest companies listed on the Singapore Exchange.
Join our Cyber Team
We are an industry leader in cybersecurity with over two decades of experience, we deliver a holistic suite of trusted cybersecurity solutions to empower cyber resilience for government and ministries, critical infrastructure, and commercial enterprises. Backed by our indigenous capabilities and deep domain expertise, we offer robust cyber‐secure products and services in cryptography, cybersecurity engineering, digital authentication, SCADA protection, audit and compliance. We specialise in the design and build of security operations centres for cybersecurity professionals and provide managed security services to strengthen the cybersecurity posture of our government and enterprise customers.
We are seeking an experienced and dynamic lead to oversee and drive quality assurance and quality control processes, manage project execution end‐to‐end, and ensure seamless service delivery for products and services. This role acts as the linchpin between engineering, product, and client teams, ensuring products meet the highest quality standards, projects are delivered on time and budget, and service delivery exceeds customer expectations.
Key Responsibilities
1. Quality Assurance & Quality Control (QA/QC)
Develop, implement, and maintain comprehensive QA/QC processes and standards for product development.
Lead test planning, test case creation, execution, defect tracking, and root cause analysis.
Ensure compliance with industry standards and regulatory requirements.
Drive continuous improvement in product quality and reliability through data‐driven insights.
Collaborate closely with engineering teams to embed quality into the development lifecycle.
2. Project Management
Plan, execute, and close projects according to strict deadlines and within budget.
Define project scope, goals, deliverables, resource allocation, and timelines.
Monitor project progress, manage risks, issues, and change requests.
Facilitate communication among cross‐functional teams (engineering, product, sales, support).
Use project management tools and methodologies (Agile, Scrum, Kanban) to optimize workflows.
Provide regular status reports to stakeholders and senior leadership.
3. Service Delivery Management
Ensure smooth delivery of products and services to customers, meeting SLAs and customer expectations.
Coordinate with support, operations, and product teams to resolve service issues promptly.
Develop and implement service delivery frameworks and best practices.
Monitor service metrics (uptime, response time, customer satisfaction) and drive improvements.
Act as escalation point for complex service delivery challenges.
4. Leadership & Team Collaboration
Lead and mentor QA, project management, and service delivery teams.
Foster a culture of accountability, quality focus, and customer‐centricity.
Collaborate with product management and engineering to align quality and delivery goals.
Required Qualification & Skills
Quality Assurance & Project Management
7+ years experience in QA/QC, project management, or service delivery roles.
Strong knowledge of QA methodologies, tools (e.g., Selenium, JIRA, TestRail), and automation.
Proven experience managing software or product development projects from initiation to closure.
Certified Project Manager (PMP, PRINCE2, or Agile certifications) is a plus.
Leadership & Communication
Demonstrated ability to lead cross‐functional teams and manage multiple priorities.
Excellent organizational, analytical, and problem‐solving skills.
Strong stakeholder management and communication skills, both technical and non‐technical.
Customer‐focused mindset with a drive for operational excellence.
Demonstrated Success Metrics
Product quality: Defect density, test coverage, defect resolution time.
Project delivery: On‐time, on‐budget completion, scope adherence.
Service delivery: SLA compliance, customer satisfaction scores, incident resolution times.
Team performance: Productivity, retention, and continuous skill development.
Work location: Jurong East
Find out more:
ST Engineering believes in fostering a culture where team members are encouraged to overcome challenges, explore new ideas, and work together to succeed. We value individuals who are determined to push beyond the boundaries, and have a thirst for knowledge, continuous learning, and self‐improvement.
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ST Engineering is a global technology, defence and engineering group with offices across Asia, Europe,

the Middle East and the U.S., serving customers in more than 100 countries. The Group uses technology and innovation to solve real-world problems and improve lives through its diverse portfolio of businesses across the aerospace, smart city, defence and public security segments. Headquartered in Singapore, ST Engineering ranks among the largest companies listed on the Singapore Exchange.

Join our Cyber Team

We are an industry leader in cybersecurity with over two decades of experience, we deliver a holistic suite of trusted cybersecurity solutions to empower cyber resilience for government and ministries, critical infrastructures, and commercial enterprises. Backed by our indigenous capabilities and deep domain expertise, we offer robust cyber-secure products and services in cryptography, cybersecurity engineering, digital authentication, SCADA protection, audit and compliance. We specialise in the design and build of security operations centres for cybersecurity professionals and provide managed security services to strengthen the cybersecurity posture of our government and enterprise customers.

We are seeking experience and dynamic lead to oversee and drive quality assurance and quality control processes, manage project execution end-to-end, and ensure seamless service delivery for products and services. This role acts as the linchpin between engineering, product, and client teams, ensuring products meet the highest quality standards, projects are delivered on time and budget, and service delivery exceeds customer expectations.

Key Responsibilities

1. Quality Assurance & Quality Control (QA/QC)

• Develop, implement, and maintain comprehensive QA/QC processes and standards for product development.
• Lead test planning, test case creation, execution, defect tracking, and root cause analysis.
• Ensure compliance with industry standards and regulatory requirements.
• Drive continuous improvement in product quality and reliability through data-driven insights.
• Collaborate closely with engineering teams to embed quality into the development lifecycle.

2. Project Management

• Plan, execute, and close projects according to strict deadlines and within budget.
• Define project scope, goals, deliverables, resource allocation, and timelines.
• Monitor project progress, manage risks, issues, and change requests.
• Facilitate communication among cross-functional teams (engineering, product, sales, support).
• Use project management tools and methodologies (Agile, Scrum, Kanban) to optimize workflows.
• Provide regular status reports to stakeholders and senior leadership.

3. Service Delivery Management

• Ensure smooth delivery of products and services to customers, meeting SLAs and customer expectations.
• Coordinate with support, operations, and product teams to resolve service issues promptly.
• Develop and implement service delivery frameworks and best practices.
• Monitor service metrics (uptime, response time, customer satisfaction) and drive improvements.
• Act as escalation point for complex service delivery challenges.

4. Leadership & Team Collaboration

• Lead and mentor QA, project management, and service delivery teams.
• Foster a culture of accountability, quality focus, and customer-centricity.
• Collaborate with product management and engineering to align quality and delivery goals.

Required Qualification & Skills

Quality Assurance & Project Management

• 7+ years experience in QA/QC, project management, or service delivery roles.
• Strong knowledge of QA methodologies, tools (e.g., Selenium, JIRA, TestRail), and automation.
• Proven experience managing software or product development projects from initiation to closure.
• Certified Project Manager (PMP, PRINCE2, or Agile certifications) is a plus.

Leadership & Communication

• Demonstrated ability to lead cross-functional teams and manage multiple priorities.
• Excellent organizational, analytical, and problem-solving skills.
• Strong stakeholder management and communication skills, both technical and non-technical.
• Customer-focused mindset with a drive for operational excellence.

Demonstrated Success Metrics

• Productquality: Defect density, test coverage, defect resolution time.
• Project delivery: On-time, on-budget completion, scope adherence.
• Service delivery: SLA compliance, customer satisfaction scores, incident resolution times.
• Team performance: Productivity, retention, and continuous skill development.

Work location: Jurong East

Find out more:

ST Engineering believes in fostering a culture where team members are encouraged to overcome challenges, explore new ideas, and work together to succeed. We value individuals who are determined to push beyond the boundaries, and have a thirst for knowledge, continuous learning, and self-improvement.

Job description:

Team & Position Summary

The Operations division at BCS provides operational support to BCS and participants. The division ensures seamless participant onboarding/offboarding, effective coordination of participant support, operational reporting, secure certificate management, timely issue resolution and service processing, as well as operational excellence.

The Platform Specialist role will be working in a highly collaborative environment with cross-functional teams to deliver the desirable project outcome for Project Go-Live. The incumbent will be the key contact person between the Project Managers, Product and Service Hub and will be providing operational support for the respective platform upon go live.

Key responsibilities

• Provide input on the process and operational requirements and to review on the relevant Platform Portal Specifications
• To review and sign off on the internal test plan and test cases (including the test traceability matrix) provided by Net Solutions for the Operator Portal under the guidance of Managers
• Perform sample validation of the portal functional test results and test evidence from the Vendor and acknowledge the acceptance of testing on the relevant platform Portal. Participate and coordinate any Industry testing which are required
• End to end involvement including Project discussion, Business requirement gathering, User requirement gathering and creation and testing of any User Acceptance Test cases related to the platform portal
• Operate the Platform Support escalation mailbox/portal, ensuring the delivery of an excellent and consistent level of customer service through various communication channels, such as email and ticketing system
• Work closely with internal stakeholders to map out the current service process to ensure seamless operation flows once platform Go Live
• Conducting weekly meetings with division managers on the updates of the project progress

Requirements

Education and Experience

• Diploma or Bachelor's degree in Business, Information technology or related field
• 1 to 2 years of experience in banking operations, project coordination, user acceptance testing or related areas

Skills and Knowledge

• Proficient in Microsoft Office Suite
• Good customer and stakeholder management skills
• Agile and able to work independently
• Proficient in Microsoft Office Suite
• Attention to details, demonstrate good analytical and problem-solving skills
• A self-starter, resourceful and active team player
• Ability to multi-task, prioritise and deliver consistent results under pressure

Job description:

Position Summary

The Service Management team at BCS provides operational support to BCS and participants. The division ensures seamless participant onboarding/offboarding, effective coordination of participant support, operational reporting, secure certificate management, timely issue resolution and service processing, as well as operational excellence.

Key Responsibilities

• Operate the Platform Support escalation mailbox/portal, ensuring the delivery of an excellent and consistent level of customer service through various communication channels, such as email and ticketing system

• Provide support to internal and external stakeholders and escalate issues to technical teams as necessary

• Schedule meetings with external teams and internal stakeholders, provide insights and details from L1 Support perspective for joint discussion in resolving any issue raised by industry

• Raise and track tickets via the internal ticketing system for case escalation, ensuring timely assignment of tickets and providing necessary follow-up actions to assist the ticket requestor according to Service Level Agreements (SLAs)

• Develop and maintain standard operating procedures. Participating in any process discussion, Change Requests and enhancement required by the respective platforms

• Participating in projects and perform User Acceptance Test

• Prepare and present presentation deck for meetings and presentations to internal stakeholders for the respective platforms

• Prepare and coordinate monthly meetings with the industry and Scheme owner including Monthly Steering Committee meetings

Requirements

Education and Experience

• Diploma or bachelor's degree in business, Information technology or related field
• 1 to 2 years of experience in banking operations, project coordination, user acceptance testing or related areas

Skills and Knowledge

• Proficient in Microsoft Office Suite
• Good customer and stakeholder management skills
• Agile and able to work independently
• Proficient in Microsoft Office Suite
• Attention to details, demonstrate good analytical and problem-solving skills
• A self-starter, resourceful and active team player
• Ability to multi-task, prioritise and deliver consistent results under pressure

• Coordinate and collaborate with reporting team to prepare the monthly service report.
• Prepare and present monthly service report (record of minutes and action items to be followed up etc) to key management/stakeholders.
• Ensure Services team are meeting the KPI/SLA; as well as to monitor and manage the ticketing SLA.
• Drive improvement in automation in relevant service reporting to measure the KPI and SLA.
• Involve in continuous service improvement.
• Ensure SOP are kept up to date and governance framework are in place.
• Analyse resource utilization data and provide monthly report in a timely manner.
• Perform other tasks as and when required

Qualification

• Diploma/ Bachelor Degree or equivalent in Computer Science, Electrical / Electronics Engineering or related discipline from a recognize education institution.
• Experience in providing systems consultation with hands on involvement in systems operation support
• Proven of working experience in Service Delivery and Ticketing Management
• Experience working in ITIL environment, with ITIL Foundation Certification will be added advantage
• Experience in any of the following technologies:

For more information, please visit to and search for Job Reference: 18673

We regret that only shortlisted candidates will be notified.

GMP Technologies (S) Pte Ltd | EA Licence: 11C3793 | Tang Lee Ling | Registration No: R

Job Description & Requirements

Roles & Responsibilities

Company with a chain of restaurants looking to hire individuals with enthusiasm for customer service. There will be opportunities to climb the ladder and be promoted to Supervisor and Manager position.

Customer Relations

· Interact with guests for entertainment and rapport while garnering feedback for the growth of company.

· Handle guests complaints and feedback with tact, to ensure all guests leave the restaurant with a smile.

Maintenance of Restaurant

· Maintain high levels of hygiene and cleanliness of restaurant to ensure pleasant during experience for every guest.

· Daily housekeeping to ensure highest quality of cleanliness.

Front of House

· As front of house crew, to maintain a friendly and positive vibe for both guests and colleagues by smiling and greeting.

· If on POS duty, candidate will be the last point of contact before guests leave, thus must ensure to solve any complaints.

Language

· Fluent in spoken and written English

Experience

· Candidate with no experience may apply with relevant education

Job Description & Requirements

Roles & Responsibilities

Company with a chain of restaurants looking to hire individuals with enthusiasm for customer service. There will be opportunities to climb the ladder and be promoted to Supervisor and Manager position.

Customer Relations

· Interact with guests for entertainment and rapport while garnering feedback for the growth of company.

· Handle guests complaints and feedback with tact, to ensure all guests leave the restaurant with a smile.

Maintenance of Restaurant

· Maintain high levels of hygiene and cleanliness of restaurant to ensure pleasant during experience for every guest.

· Daily housekeeping to ensure highest quality of cleanliness.

Front of House

· As front of house crew, to maintain a friendly and positive vibe for both guests and colleagues by smiling and greeting.

· If on POS duty, candidate will be the last point of contact before guests leave, thus must ensure to solve any complaints.

Requirements

Language

· Fluent in spoken and written English

Experience

· Candidate with no experience may apply with relevant education

Job Description & Requirements

Roles & Responsibilities

Company with a chain of restaurants looking to hire individuals with enthusiasm for customer service. There will be opportunities to climb the ladder and be promoted to Supervisor and Manager position.

Customer Relations

· Interact with guests for entertainment and rapport while garnering feedback for the growth of company.

· Handle guests complaints and feedback with tact, to ensure all guests leave the restaurant with a smile.

Maintenance of Restaurant

· Maintain high levels of hygiene and cleanliness of restaurant to ensure pleasant during experience for every guest.

· Daily housekeeping to ensure highest quality of cleanliness.

Front of House

· As front of house crew, to maintain a friendly and positive vibe for both guests and colleagues by smiling and greeting.

· If on POS duty, candidate will be the last point of contact before guests leave, thus must ensure to solve any complaints.

Job Description & Requirements

Roles & Responsibilities

Company with a chain of restaurants looking to hire individuals with enthusiasm for customer service. There will be opportunities to climb the ladder and be promoted to Supervisor and Manager position.

Customer Relations

· Interact with guests for entertainment and rapport while garnering feedback for the growth of company.

· Handle guests complaints and feedback with tact, to ensure all guests leave the restaurant with a smile.

Maintenance of Restaurant

· Maintain high levels of hygiene and cleanliness of restaurant to ensure pleasant during experience for every guest.

· Daily housekeeping to ensure highest quality of cleanliness.

Front of House

· As front of house crew, to maintain a friendly and positive vibe for both guests and colleagues by smiling and greeting.

· If on POS duty, candidate will be the last point of contact before guests leave, thus must ensure to solve any complaints.

Requirements

Language

· Fluent in spoken and written English

Experience

· Candidate with no experience may apply with relevant education