4,948 Service Delivery jobs in Singapore

The Technical Delivery Architect role provides End to End technical leadership and ownership for post sales engineering of customer solutions, engaging with Pre-sales, Product Engineering, Service Delivery, Service Assurance and the customer, through design, delivery and migration stages. Provide level 4 support for design related support issues. Serves as a technical expert on solutions design and implementation requirements to address business needs. Analyses the functionality and constraints of recommended solution/changes across multiple systems/platforms/applications. Also plans and implements processes and systems for effective delivery of complex solution sought by customers. Roles in this function require broad and deep technical knowledge and experience across varying infrastructure requirements, development, design and re-engineering.
Key Responsibilities
Post-sales design documentation, implementation and migration of advanced complex solutions
for managed enterprise customers. Complex solutions consist of multi-product services. The TDA’s
role is to ensure that these services interoperate and integrate into the customer environment.
Such products consist of but not limited to SDWAN, MPLS, Ethernet, IPSec VPN’s, VoIP,
Video Conferencing, Orchestration, WAN Optimization, Managed Security Services, Cloud
Services, Managed Hosting and Complex Migration Planning,
In general, TDA engineers must be expert level certified in one or more disciplines. Have a broad
understanding across the technical landscape within Telecommunications and Enterprise IT
architectures and have a natural ability to converse with both technical and executive audiences
Basic Knowledge on programming & scripting including but not limited to Python, Yang, Perl, JSON
etc.
The TDA will own the technical delivery of customer solutions and will be the technical interface
between the customer, product teams and project management during service delivery.
Close engagement with pre-sales, technically validating solutions proposed are deliverable and all
technical aspects are clearly defined prior to contract signature. The TDA accepts technical
ownership of the solution at the point of contract signature.
Engaging with and supporting pre-sales during contracting, with project management during
service realization and the training of Service Assurance, through design, delivery and handover
into lifecycle management.
Lead customer-facing technical workshops in the delivery phase requiring excellent communication
with the ability to articulate technical concepts clearly to all levels of competency.
4th Line escalation. Providing support to 3rd line teams for OEM and design related faults.
Minimum qualification & experience
8+ years industry background
Experience & expertise in minimum 2 SDWAN OEMs design & deployments ( Cisco, Versa and Fortinet preferred)
Expert Level certification ( Equivalent to CCIE) in technologies such as Routing and Switching, Service Provider,
Application Acceleration and Optimization
Excellent communication and documentation skills
Design related background
Ability to demonstrate technical knowledge & industry best practices under pressure
Basic Coding skills desirable
Telecommunication Product or Solution Design related background
#J-18808-Ljbffr

The Technical Delivery Architect role provides End to End technical leadership and ownership for post sales engineering of customer solutions, engaging with Pre-sales, Product Engineering, Service Delivery, Service Assurance and the customer, through design, delivery and migration stages. Provide level 4 support for design related support issues. Serves as a technical expert on solutions design and implementation requirements to address business needs. Analyses the functionality and constraints of recommended solution/changes across multiple systems/platforms/applications. Also plans and implements processes and systems for effective delivery of complex solution sought by customers. Roles in this function require broad and deep technical knowledge and experience across varying infrastructure requirements, development, design and re-engineering.

Key Responsibilities

• Post-sales design documentation, implementation and migration of advanced complex solutions
  for managed enterprise customers. Complex solutions consist of multi-product services. The TDA’s
  role is to ensure that these services interoperate and integrate into the customer environment.
• Such products consist of but not limited to SDWAN, MPLS, Ethernet, IPSec VPN’s, VoIP,
  Video Conferencing, Orchestration, WAN Optimization, Managed Security Services, Cloud
  Services, Managed Hosting and Complex Migration Planning,
• In general, TDA engineers must be expert level certified in one or more disciplines. Have a broad
  understanding across the technical landscape within Telecommunications and Enterprise IT
  architectures and have a natural ability to converse with both technical and executive audiences
• Basic Knowledge on programming & scripting including but not limited to Python, Yang, Perl, JSON
  etc.
• The TDA will own the technical delivery of customer solutions and will be the technical interface
  between the customer, product teams and project management during service delivery.
• Close engagement with pre-sales, technically validating solutions proposed are deliverable and all
  technical aspects are clearly defined prior to contract signature. The TDA accepts technical
  ownership of the solution at the point of contract signature.
• Engaging with and supporting pre-sales during contracting, with project management during
  service realization and the training of Service Assurance, through design, delivery and handover
  into lifecycle management.
• Lead customer-facing technical workshops in the delivery phase requiring excellent communication
  with the ability to articulate technical concepts clearly to all levels of competency.
• 4th Line escalation. Providing support to 3rd line teams for OEM and design related faults.

Minimum qualification & experience

• 8+ years industry background
• Experience & expertise in minimum 2 SDWAN OEMs design & deployments ( Cisco, Versa and Fortinet preferred)
• Expert Level certification ( Equivalent to CCIE) in technologies such as Routing and Switching, Service Provider,
• Application Acceleration and Optimization
• Excellent communication and documentation skills
• Design related background
• Ability to demonstrate technical knowledge & industry best practices under pressure
• Basic Coding skills desirable
• Telecommunication Product or Solution Design related background

Key Accountabilities: * Manage the day-to day supervision and oversight of the outsourcing arrangement to ensure that contractual obligations are fulfilled, and performance standards are met by the outsourced service provider and its subcontractor(s) according to the service level agreement.* Ensuring adequate and effective controls are implemented on outsourced service provider to prevent disruptions to the ongoing outsourced services provided by DBS* safeguard the confidentiality and integrity of all information in its custody; and manage its legal, reputational, technological and operational risks arising from the provision of the outsourced service.* Partner with internal stakeholders to understand their needs and their customers' needs to recommend solutions to improve existing operations or meet new business, operational or customer service needs.RESPONSIBILITIES* Manage outsourced service provider to ensure optimal performance and improvement of existing processes* Monitor monthly service level performance against SLA, cost and budget* Review and ensure timely payment/ follow-up on monthly invoices billed by service provider* Manage issues, analyse root causes and develop proactive actions with outsourced service provider to meet SLA and addressed timely* Manage service provider's errors/ risk events and log in Bank's system* Provide operational support to BUs for new initiatives* Manage and perform Business Continuity Planning, exercises and attestations with service provider* Review processes and identify areas for improvement, innovation and risk control* Prepare and facilitate reviews by internal, external or regulatory audit functions* Perform and support site visits with the subjectg matter expert from the various control functions i.e. Financial Crime & Security Services, Information Security Services, Group Business Continuity Management* Perform monthly and yearly submission of Service Delivery Management deliverables as defined in the Bank's Outsourcing policies. REQUIREMENTS* 5 to 10 years of experience working in Financial Institution, of which 3-5 years in managing and engaging extensively with outsource service providers* Posses strong risk and control mindset* Demonstrate critical thinking and ability to suggest improvements and identify risks* Strong leadership skills with sound, analytical and decision-making abilities* Excellent interpersonal and communication skills in dealing with all levels of staff and external parties* Strong people-relations and influencing skills* Strong service orientation and professional work attitude and ability to prioritize, and manage internal clients' expectations* A highly organized individual-en

Overview

Service Delivery Manager role at IDEMIA.

• Defines maintenance strategies in accordance with customer requirements (spare parts management, software updates, support team organization) and associated quotes
• Monitors customer service KPIs and maintenance budget, and drives associated action plans
• Manages or oversees dedicated field customer support engineers (internal, subcontractors or third-party maintainers)
• Ensures adequate communication with customer and internal stakeholders through meetings and reporting
• Proposes improvements to maintenance strategy throughout the life of the contract
• Ensures proper crisis management by defining, driving and communicating resolution action plan in strong coordination with customer and internal stakeholders
• Understands technical specification and client requirements, and solution architecture
• Defines strategy and manages maintenance activities for simple solutions
• Manages critical situations with the customer potentially with guidance of the lead or expert or senior peer
• Prepares and communicates Supports Activities Reports
• Presents results to customer

• Mid-Senior level

• Full-time

• Information Technology

• IT Services and IT Consulting

Requirements Gathering and Analysis

• Collaborate with commercial, project, and product teams to understand client business operations, infrastructure design, and environmental setup.

• Develop and propose tailored action plans to meet and exceed client-specific service level requirements.

• Monitor, manage, and resolve tickets and escalations across internal and external stakeholders.

• Conduct regular client meetings to address issues and ensure service expectations are met.

• Track, report, and ensure consistent achievement of agreed service level metrics.

• Perform trend analysis to identify recurring issues and opportunities for improvement.

• Recommend and implement corrective and preventive actions.

• Develop, own, and drive service improvement plans to enhance service delivery.

• Maintain and update the Service Management Plan, ensuring knowledge base articles remain relevant and current.

• Conduct periodic steering committees, incident reviews, and problem management reviews.

• Lead regular service delivery reviews to assess performance, identify risks, and evaluate client satisfaction.

• Produce and present monthly service performance reports to clients and internal stakeholders.

1. Possess a minimum of five (5) years of relevant experience in managing service levels of government projects or projects of similar scale.

2. Proven track record as a Service Delivery Manager (SDM) or Project Manager for IT solution implementations.

3. Deep understanding of service management principles, frameworks (e.g., ITIL), and best practices, including Incident Management, Change Management, Problem Management, and Release Management.

4. Strong interpersonal and communication skills, with the ability to build and maintain stakeholder relationships, manage expectations, and ensure satisfaction.

5. Solid project management skills, with the ability to plan, organize, and coordinate multiple initiatives, resources, and deliverables simultaneously.

6. Skilled in analyzing complex situations, identifying problems, determining root causes, and proposing effective solutions.

7. Critical thinker with the ability to make sound decisions under pressure to address service- or solution-related challenges.

8. Continuous improvement mindset with the ability to proactively identify areas for process enhancement, implement changes, and drive efficiency.

9. Must be Singaporean or PR

Primary Roles & Responsibilities

· Manage the day-to-day service operations of the installation, delivery and deployment of technical resources within area of responsibility.

· Single point of escalation for the enterprise, including Vendor escalations when required.

· Manage critical situations to ensure proper focus, communication, and relationship management throughout the escalation process, including, but not limited to scheduling the coordination of activities for all technical personnel required.

· Manage to annual budget and meet all financial performance objectives inclusive of gross profit and related financial metrics. Review and analyze budget and financial reports for area of responsibility and take corrective action as needed.

· Proactive review and management of current inventory to meet contractual Service Level Offerings.

· Responsibility of developing, reporting and distributing on various business metrics and dashboard

· Review, distribute and implement Manufacturer product bulletins/alerts as required

· Interacts with all levels of sales and operations personnel. Partner with the Project Management Office (PMO) to establish operational objectives and assignments to project team members when required.

· Track Site Passwords, Backups, Version Control

· Track adherence and completion of all Service Prescriptions in scope

· Meet goals for area of responsibility including analyzing and managing performance, utilizing escalation and exception paths, implementing processes and systems to report on current performance and make recommendations for improvement of performance.

· Deploy and manage consistent, structured and disciplined systems, policies, procedures and practices to ensure stable and quality product & service delivery consistent with company objectives and customer expectations.

· Maintain and enhance a strong customer service-oriented environment focused on problem prediction, detection and resolution. Oversee documentation of issue, action plan and outcome and distribution within area of responsibility.

· Monitor technician work activities & outcomes and proactively identify and remove barriers to meeting customer expectations. Align with FSO & SDO to ensure root cause is identified on escalated or chronic problems, and action plans are developed and ensure follow-up on customer issue resolution. Escalate issues as appropriate.

· Ensure staffing is maintained consistent with customer delivery requirements by proactively monitoring labor data and taking appropriate corrective action as needed.

· Actively and consistently recommend and support all efforts to improve, simplify, automate and enhance day to day operations and the customer experience within area of responsibility. Support all company initiatives aimed at performance and quality improvement such as, but not limited to, achieving the NACS National Services Platform to include leading change management efforts within and across area of responsibility.

· Partner with the Project Management Office (PMO) and support the planning and tracking of multiple projects, resource planning and allocation, task delegation to accomplish project goals and objectives, ensuring timely resolution of issues, using escalation as necessary, creation of ongoing status and evaluation reports, and reporting on employee performance within area of responsibility.

· Provide timely response to requests for information, reports and other operations data from functional departments.

· Achieve performance targets established by leadership for applicable Key Performance Indicators.

· Perform other duties as assigned by management.

Knowledge, Skills, Abilities

Accountability - Demonstrates an understanding of the link between one’s own job responsibilities and overall organizational goals and needs, and performs one’s job with the broader goals in mind. Looks beyond the requirements of one’s own job to offer suggestions for improvements of overall organization operations. Takes personal ownership in organization’s success.

Customer Focus - Demonstrates concern for meeting internal and external customers’ needs in a manner that provides satisfaction for the customer. Considers the impact on the external customer when taking action, setting policies or carrying out one’s own job tasks. Looks for creative approaches to providing or improving services that may increase efficiency and decrease cost.

Decision Making - Makes good decisions using a combination of analysis, knowledge, experience, and judgment. Analyzes and distinguishes core problems by looking at the symptoms. Resolves key issues behind major problems in the short term while developing and executing long term solutions.

Manages Organizational Change - Facilitates change in the workplace and understands how change affects employees. Effectively manages change within the organization. Facilitates improved communication across the organization.

Results Focused - Demonstrates concern for achieving or surpassing results against an internal or external standard of excellence, shows a passion for improving the delivery of services with a commitment to continuous improvement. Sets and maintains high performance standards for self and others that support organization’s strategic plan.

Education/Experience Requirements

· Bachelor’s Degree preferred in Business, Operations Management or related field; or equivalent, relevant experience.

· 5+ years of increasing Service Delivery and Operations Management responsibilities of product and service delivery within technology services or related industries. Previous experience managing field service technicians is required.

· Proven management experience with ability to lead employees to achieve or surpass results.

· Demonstrated strengths in ability to clarify goals & objectives, build team commitment, analyze and ensure progress toward objectives, identify areas for improvements in processes and knowledge and skills of employees.

· Strong interpersonal, organizational and communication skills with the ability to create a partnership atmosphere with internal and external resources while achieving objectives.

· Strong experience handling employee issues and making sound judgment decisions in this area.

· Demonstrated success in compiling, analyzing, and presenting financial and performance data.

· Proficient in MS Office (Word, Excel, PowerPoint), Outlook, SharePoint, ERP, workforce management and cloud based technology systems.

· Successful history of managing change and continuous improvement.

Supervisory Responsibility

This position may have direct supervisory requirements

Black Box is a leading technology solutions provider. Our mission is to accelerate our customers’ business by valuing relationships with our team members, clients and stakeholders. By continuously growing our knowledge, we remain relevant in the market and are in a superior position to help customers design, deploy and manage their IT infrastructure. Through our values, such as innovation, ownership, transparency, respect and open-mindedness, we deliver high-value products and services through our global presence and 2,500+ team members in 24 countries and growing. Black Box is a wholly-owned subsidiary of AGC Networks.

Black Box is an equal opportunity employer. Black Box does not discriminate against individuals on the basis of race, color, marital status, sex, sexual orientation, gender identity, religion, national origin, age, disability, veteran status, genetic information, or any other protected status, and endorses those policies and practices which seek to recruit, hire, train and promote the most qualified persons into available jobs.

Overview

Join to apply for the Service Delivery Manager role at Singtel .

• To execute configurations of the required plans for billing and provisioning purposes within the relevant IT and TV network systems. To oversee and manage end-to-end that IT and supporting teams deliver the required configurations, which include providing the required inputs as well and supporting UAT testing and production testing.
• Residential TV: support creation of new billing offers, new channel launches, new discounts, bundle with OTT video, changes to prices of existing billing offers, changes to channels for the TV platform. Also changes to the MMIG system to support channel changes, launches and terminations.
• Business TV: support creation of new TV packages in BCC R2 and MMIG configurations and to provide pre-sales and post-sales admin support for business TV deployments.
• CAST: support creation of new billing offers, new channel launches, new discounts on CAST.sg platform and watchcast app.
• Residential Broadband: support creation of new billing offers, new VASes, new broadband price plans and new hardware offers
• Support Video, CAST and Broadband Product Marketing teams to launch new offers, channels, bundles. Translate the Product Marketing teams’ requirements into templates requested by IT, Networks and relevant support teams.
• For business TV, to support pre-sales and post-sales admin with regards to Biz TV deployments.
• Ensure requests put forth to IT, Network and Product teams are delivered on time, as required by the Product Marketing team

• Min Degree
• Min 3-5 years in IT or Networks domain
• Understand IT or Networks domain language.
• Able to string together requirements across different teams
• Proficiency in Excel

• Flexible work arrangements
• Full suite of health and wellness benefits
• Ongoing training and development programs
• Internal mobility opportunities

Take the leap with Singtel to unlock new opportunities and accelerate your growth. Apply now and start your empowering career!

We are committed to a safe and healthy environment for our employees & customers and will require all prospective employees to be fully vaccinated.

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Project Management and Information Technology
• Industries: Telecommunications

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

Join to apply for the Service Delivery Manager role at Black Box

Join to apply for the Service Delivery Manager role at Black Box

• Manage the day-to-day service operations of the installation, delivery and deployment of technical resources within area of responsibility.
• Single point of escalation for the enterprise, including Vendor escalations when required.
• Manage critical situations to ensure proper focus, communication, and relationship management throughout the escalation process, including, but not limited to scheduling the coordination of activities for all technical personnel required.
• Manage to annual budget and meet all financial performance objectives inclusive of gross profit and related financial metrics. Review and analyze budget and financial reports for area of responsibility and take corrective action as needed.
• Proactive review and management of current inventory to meet contractual Service Level Offerings.
• Responsibility of developing, reporting and distributing on various business metrics and dashboard
• Review, distribute and implement Manufacturer product bulletins/alerts as required
• Interacts with all levels of sales and operations personnel. Partner with the Project Management Office (PMO) to establish operational objectives and assignments to project team members when required.
• Track adherence and completion of all Service Prescriptions in scope
• Meet goals for area of responsibility including analyzing and managing performance, utilizing escalation and exception paths, implementing processes and systems to report on current performance and make recommendations for improvement of performance.
• Deploy and manage consistent, structured and disciplined systems, policies, procedures and practices to ensure stable and quality product & service delivery consistent with company objectives and customer expectations.
• Maintain and enhance a strong customer service-oriented environment focused on problem prediction, detection and resolution. Oversee documentation of issue, action plan and outcome and distribution within area of responsibility.
• Monitor technician work activities & outcomes and proactively identify and remove barriers to meeting customer expectations. Align with FSO & SDO to ensure root cause is identified on escalated or chronic problems, and action plans are developed and ensure follow-up on customer issue resolution. Escalate issues as appropriate.
• Ensure staffing is maintained consistent with customer delivery requirements by proactively monitoring labor data and taking appropriate corrective action as needed.
• Actively and consistently recommend and support all efforts to improve, simplify, automate and enhance day to day operations and the customer experience within area of responsibility. Support all company initiatives aimed at performance and quality improvement such as, but not limited to, achieving the NACS National Services Platform to include leading change management efforts within and across area of responsibility.
• Partner with the Project Management Office (PMO) and support the planning and tracking of multiple projects, resource planning and allocation, task delegation to accomplish project goals and objectives, ensuring timely resolution of issues, using escalation as necessary, creation of ongoing status and evaluation reports, and reporting on employee performance within area of responsibility.
• Provide timely response to requests for information, reports and other operations data from functional departments.
• Achieve performance targets established by leadership for applicable Key Performance Indicators.
• Perform other duties as assigned by management.
  
  

• Manage the day-to-day service operations of the installation, delivery and deployment of technical resources within area of responsibility.
• Single point of escalation for the enterprise, including Vendor escalations when required.
• Manage critical situations to ensure proper focus, communication, and relationship management throughout the escalation process, including, but not limited to scheduling the coordination of activities for all technical personnel required.
• Manage to annual budget and meet all financial performance objectives inclusive of gross profit and related financial metrics. Review and analyze budget and financial reports for area of responsibility and take corrective action as needed.
• Proactive review and management of current inventory to meet contractual Service Level Offerings.
• Responsibility of developing, reporting and distributing on various business metrics and dashboard
• Review, distribute and implement Manufacturer product bulletins/alerts as required
• Interacts with all levels of sales and operations personnel. Partner with the Project Management Office (PMO) to establish operational objectives and assignments to project team members when required.
• Track Site Passwords, Backups, Version Control
• Track adherence and completion of all Service Prescriptions in scope
• Meet goals for area of responsibility including analyzing and managing performance, utilizing escalation and exception paths, implementing processes and systems to report on current performance and make recommendations for improvement of performance.
• Deploy and manage consistent, structured and disciplined systems, policies, procedures and practices to ensure stable and quality product & service delivery consistent with company objectives and customer expectations.
• Maintain and enhance a strong customer service-oriented environment focused on problem prediction, detection and resolution. Oversee documentation of issue, action plan and outcome and distribution within area of responsibility.
• Monitor technician work activities & outcomes and proactively identify and remove barriers to meeting customer expectations. Align with FSO & SDO to ensure root cause is identified on escalated or chronic problems, and action plans are developed and ensure follow-up on customer issue resolution. Escalate issues as appropriate.
• Ensure staffing is maintained consistent with customer delivery requirements by proactively monitoring labor data and taking appropriate corrective action as needed.
• Actively and consistently recommend and support all efforts to improve, simplify, automate and enhance day to day operations and the customer experience within area of responsibility. Support all company initiatives aimed at performance and quality improvement such as, but not limited to, achieving the NACS National Services Platform to include leading change management efforts within and across area of responsibility.
• Partner with the Project Management Office (PMO) and support the planning and tracking of multiple projects, resource planning and allocation, task delegation to accomplish project goals and objectives, ensuring timely resolution of issues, using escalation as necessary, creation of ongoing status and evaluation reports, and reporting on employee performance within area of responsibility.
• Provide timely response to requests for information, reports and other operations data from functional departments.
• Achieve performance targets established by leadership for applicable Key Performance Indicators.
• Perform other duties as assigned by management.
  
  

• Bachelor’s Degree preferred in Business, Operations Management or related field; or equivalent, relevant experience.
• 5+ years of increasing Service Delivery and Operations Management responsibilities of product and service delivery within technology services or related industries. Previous experience managing field service technicians is required.
• Proven management experience with ability to lead employees to achieve or surpass results.
• Demonstrated strengths in ability to clarify goals & objectives, build team commitment, analyze and ensure progress toward objectives, identify areas for improvements in processes and knowledge and skills of employees.
• Strong interpersonal, organizational and communication skills with the ability to create a partnership atmosphere with internal and external resources while achieving objectives.
• Strong experience handling employee issues and making sound judgment decisions in this area.
• Demonstrated success in compiling, analyzing, and presenting financial and performance data.
• Proficient in MS Office (Word, Excel, PowerPoint), Outlook, SharePoint, ERP, workforce management and cloud based technology systems.
• Successful history of managing change and continuous improvement.
  
  

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Project Management and Information Technology
• Industries IT Services and IT Consulting

Referrals increase your chances of interviewing at Black Box by 2x

Get notified about new Service Project Manager jobs in Singapore .

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

About the Company:

Dbiz is a high-performing product and engineering company that partners with organizations to build out digital solutions using the right technology at the right time. We pride ourselves on our innovative use of technology in various ways.

Role Summary:

We are looking for a highly skilled and experienced Senior Program Manager to join our team at DBiz Singapore. The ideal candidate will be responsible for overseeing program management and service delivery, maintaining client satisfaction, and managing relationships with key stakeholders, particularly within government sectors.

Key Responsibilities:

1. Program Management:

   • Manage complex IT programs and projects to ensure timely delivery within scope and budget.
   • Coordinate with cross-functional teams to meet program milestones.
   • Oversee the planning, execution, and monitoring of multiple projects to ensure alignment with customer goals.

2. Service Delivery Management:

   • Ensure the successful and timely delivery of IT services to clients in line with agreed Service Level Agreements (SLAs).
   • Monitor service performance and implement improvement measures as necessary.
   • Act as the primary point of contact for escalations and issues, ensuring prompt resolution.

3. Client Relationship Management:

   • Build and maintain strong relationships with key customers, especially government agencies, to meet their needs and expectations.
   • Provide regular service updates and gather feedback through frequent client communication.
   • Identify opportunities to enhance customer satisfaction and retention.

4. Stakeholder and Vendor Management:

   • Collaborate with internal teams, third-party vendors, and subcontractors to ensure seamless service delivery.
   • Liaise with government officials to ensure adherence to policies and regulations.
   • Ensure compliance with contractual obligations and government standards.

5. Performance Management and Reporting:

   • Regularly review and report on service performance metrics.
   • Implement continuous improvement initiatives to enhance service quality.
   • Prepare and present performance reports to senior management and clients.

6. Risk and Issue Management:

   • Proactively identify potential risks and develop mitigation strategies.
   • Manage any issues that arise during service delivery to minimize service disruption.

Qualifications & Experience:

• Bachelor's degree in IT, Business Administration, or a related field.
• Minimum 5-7 years of experience in IT Project Management, Program Management, and Service Delivery, preferably within a government or regulated environment.
• Excellent communication, negotiation, and stakeholder management skills.
• Familiarity with government procurement processes and regulations is a plus.

Desired Skills:

• Strong leadership and team management capabilities.
• Ability to work under pressure and manage multiple priorities.
• Excellent problem-solving skills with a proactive and customer-focused mindset.
• Certification in ITIL, PMP, or equivalent is an advantage.

Life at Dbiz:

• Competitive salary and attractive benefits
• Dynamic and innovative work environment
• Opportunities for personal growth and development
• Engaging and collaborative company culture