247 Service Delivery jobs in Singapore

THE WORK:

Join us in shaping the future of our operations! You will have the opportunity to perform independently and become a subject matter expert while actively participating in discussions that contribute to innovative solutions for work-related challenges. Your expertise in Business Operation Management will be invaluable as you engage with various stakeholders. We are excited to see how your contributions will make a difference in our organization!

Develop and execute comprehensive project management activities.

Define project scope in collaboration with key stakeholders.

Manage project milestones and dependencies effectively.

Support the management of financial, contractual, and operational commitments.

Monitor delivery performance and quality through metrics and status reporting.

Identify and mitigate risks as outlined in the project plan.

• Advanced proficiency in Business Operation Management.
• A minimum of 1 year of experience in relevant related skills.
• Bachelor's Degree in relevant field of studies.

• Advanced proficiency in Project Portfolio Management Tools.
• Beginner proficiency in Program Project Management.

Job Responsibilities:

Service Management

• Monitoring and managing desktop support, IT services desk, and VIP support functions to ensure optimal service.

• Maintaining high performance levels for service-related processes and implementing improvement activities wherever necessary.

• Taking ownership of critical incidents, coordinating with resolution parties, and establishing effective communication between stakeholders for post-incident reviews.

• Ensuring that systems, procedures, and methodologies are in place to support outstanding service delivery.

• Developing a deep understanding of projects to gain insights into the scope of service delivery.

• Taking accountability for service delivery performance, meeting customer expectations, and driving future demand.

• Analysing third-party as well as internal processes and creating strategies for service delivery optimisation.

Platform Development and Troubleshooting

• Overseeing the develop new functionalities and troubleshoot existing features on eSERV platforms.

• Assist customers with functionality issues and provide technical support as needed.

• Perform regular maintenance on customer platforms, including upgrading OS, modules, and applications.

Cloud Deployment and Maintenance

• Deploy and manage applications using AWS or equivalent cloud services such as EC2, ECS, EFS, ElasticCache, RDS, and S3.

• Ensure regular updates and maintenance tasks are performed efficiently.

Automation Development

• Develop and maintain automation scripts and workflows to enhance platform functionality, streamline processes, and improve efficiency across various aspects of the development lifecycle.

• Collaborate with cross-functional teams to identify opportunities for automation and develop solutions that address business needs and technical requirements.

• Design and implement automated testing frameworks and procedures to ensure the quality and reliability of software applications.

Technology Integration and Solution Design

• Research and acquire new and cutting-edge technologies to enhance platform capabilities.

• Transform design concepts into concrete solutions by collecting business and system requirements, writing specifications, and developing project schedules and rollout plans.

• Deliver solution designs and proof of concepts (POCs) as needed.

• Ensure long term architectural and performance strategies are considered in all design and coding solutions.

• Write clean, efficient code and complete thorough documentation and unit tests for systems and applications.

• Convert project specifications and procedures into detailed logical flow charts for coding.

Quality, and Performance Optimisation

• Collaborate with Quality Assurance (QA) teams during the testing process and review QA documentation to ensure high quality deliverables.

• Develop, maintain, and follow design and development standards and documentation.

• Plan, develop, test, and implement software upgrades and new features.

• Participate in regular reviews and retrospectives to continuously improve development processes and outcomes.

• Participate in incident response and postmortem activities to identify and address the root causes of issues and prevent future occurrences.

• Continuously monitor and optimise platform performance to ensure fast, reliable, and scalable solutions.

• Implement and adhere to security best practices in all development and deployment activities to protect customer data and platform integrity.

• Recommending methods of improvement and seeing that actions are implemented on time for service delivery upgrades.

• Leading personnel management, including staff recruitment, performance assessment, training, and mentoring.

A successful candidate must be able to:

• Collaborate effectively with IT & HR business partners, Technical Project Managers, Development & infrastructure teams to define and deliver customized solutions for the learning platform.

• Lead the efficient and successful delivery of large, complex projects, ensuring they are completed on time and within budget.

• Proactively identify potential bottlenecks, provide effective escalation management, and strike a balance between business needs and technical constraints.

• Identify, assess, track, and mitigate issues and risks at various levels, ensuring they are addressed promptly to minimize impact on project timelines and objectives.

• Create, maintain, and communicate project information to stakeholders, keeping them informed and engaged throughout the project lifecycle.

• Foster effective teamwork, communication, collaboration, and commitment across multiple disparate groups with competing priorities, driving towards common project goals and objectives.

Period:

• 2 years contract (renewable)
  

Location:

• Tanjong Pagar

Working hours:

• Mon – Fri: 8.30am - 6pm

Salary:

• Up to $6500
  

Job Requirements:

• Bachelors in Computer Science, Computer Engineering, Information Systems, or other technical related degree.

• 2 to 3 years of hands-on experience in IT project management and professional software development

• Demonstrated proficiency in analytical thinking and object-oriented design principles.

• Extensive development experience utilising one or more Object-Oriented Languages.

• Proficiency in software development using PHP, ASP.net (C#), HTML5, CSS3, and JavaScript.

• Competence in database management across platforms including MySQL, MS SQL Server, and MongoDB.

• PMI Project Management Professional (PMP) Prince 2 certification.

• Experience in deploying and managing AWS/Google Cloud Linux or Windows instances.

• Proficient in Outsystems Low Code Based Platform.

Interested applicants, kindly email your detailed resume (MS Word format is preferred):

(Reg No:R24124163 )

Please ensure that applications sent through email areno bigger than 1Mb .

We thank all applicants for your interest but regret to inform that only shortlisted candidates would be notified.

Success Human Resource Centre Pte Ltd (EA License Number:97C4832 )

160 Robinson Road, #13-07/08/09 SBF Center, Singapore 068914

T: 6337 3183| W:

Jurong Port’s multipurpose port operating expertise includes efficient handling of general, bulk and containerized cargo, management and operations of the Tuas Offshore Marine Centre, and Lighter Terminals in Penjuru and Marina South. Besides Singapore, Jurong Port is involved in overseas joint ventures in China and Indonesia. In 2016, Jurong Port’s local and overseas terminals handled close to 35 million tons of general and bulk cargo, and 560,000 TEUs of container cargo.

Job scope:

To lead the Service Delivery and IT helpdesk team to establish a robust Service Design and Service management framework with internal and external stakeholders, serving as the key custodian of JP’s Service Delivery Standards to ensure that maintenance and support deliverables meet business operation needs by maintaining optimal system uptime.

Key Responsibilities:

• Develop strategic roadmaps for JP vendors aligning with JP’s digital strategy and business objectives.
• Review JP’s application landscape regularly to strategize onboarding/offboarding of applications.
• Assess vendors’ SLA performance and identify areas for improvement.
• Evaluate products for future planning based on application evolution.
• Identify system improvements to minimize data patching and analyze recurring issues for preventive actions.
• Collaborate with the Digitalisation Division and Technical Teams to resolve application issues.
• Manage the IT Helpdesk team to streamline application support and end-user services.
• Drive cost reductions and efficiency improvements through root cause analysis, knowledge management, and user training.
• Review and establish SOPs for incident and change management.
• Manage change requests from business users, prioritizing based on criticality and aligning with product roadmaps.
• Perform JPOnline application administration, including access reviews.
• Lead a team of system analysts providing Level 2 support for in-house and vendor-developed applications.

Vendor Management:

• Proactively manage vendors to meet KPIs and SLAs, resolving issues promptly.
• Review vendor deliverables and performance reports.
• Ensure timely submission of reports and adherence to processes.
• Negotiate costs and ensure smooth transition of new systems to vendors.
• Implement quality control and process automation initiatives.

Compliance & Security:

• Assess and mitigate cybersecurity risks, monitor vulnerabilities, and perform risk assessments.
• Ensure compliance with IT policies, standards, and procedures.
• Conduct regular application and system landscape reviews for upgrades and security compliance.

People Management:

• Lead, motivate, and develop the team, conducting performance reviews and feedback sessions.
• Coordinate between vendors and internal stakeholders for change requests and incident resolution.
• Manage recruitment, training, and HR-related activities for the team.

Qualifications & Experience:

• Degree in Computer Science, Engineering, IT or relevant field; certifications like PMP, ITIL preferred.
• At least 5 years in application support and vendor management; 3+ years in team and project management.
• Knowledge of Unix, Java 8+, middleware, automation tools, databases, and SDLC methodologies.

Characteristics:

• Excellent communication skills for technical and non-technical stakeholders.
• Independent, effective leadership, and strong analytical skills.
• Experience in logistics or port operations is a plus.

Select how often (in days) to receive an alert:

An empowering career at Singtel begins with a Hello. Our purpose, to Empower Every Generation, connects people to the possibilities they need to excel. Every "hello" at Singtel opens doors to new initiatives, growth, and BIG possibilities that takes your career to new heights. So, when you say hello to us, you are really empowered to say…“Hello BIG Possibilities”.

Make an Impact by

• To execute configurations of the required plans for billing and provisioning purposes within the relevant IT and TV network systems. To oversee and manage end-to-end that IT and supporting teams deliver the required configurations, which include providing the required inputs as well and supporting UAT testing and production testing.
• Residential TV: support creation of new billing offers, new channel launches, new discounts, bundle with OTT video, changes to prices of existing billing offers, changes to channels for the TV platform. Also changes to the MMIG system to support channel changes, launches and terminations.
• Business TV: support creation of new TV packages in BCC R2 and MMIG configurations and to provide pre-sales and post-sales admin support for business TV deployments.
• CAST: support creation of new billing offers, new channel launches, new discounts on CAST.sg platform and watchcast app.
• Residential Broadband: support creation of new billing offers, new VASes, new broadband price plans and new hardware offers
• Support Video, CAST and Broadband Product Marketing teams to launch new offers, channels, bundles. Translate the Product Marketing teams’ requirements into templates requested by IT, Networks and relevant support teams.
• For business TV, to support pre-sales and post-sales admin with regards to Biz TV deployments.
• Ensure requests put forth to IT, Network and Product teams are delivered on time, as required by the Product Marketing team

Skills for Success

• Min Degree
• Min 3-5years in IT or Networks domain
• Understand IT or Networks domain language.
• Able to string together requirements across different teams
• Proficiency in Excel

Rewards that Go Beyond

• Full suite of health and wellness benefits
• Ongoing training and development programs
• Internal mobility opportunities

Are you ready to say hello to BIG Possibilities?

Take the leap with Singtel to unlock new opportunities and accelerate your growth. Apply now and start your empowering career!

We are committed to a safe and healthy environment for our employees & customers and will require all prospective employees to be fully vaccinated.

With a strong global presence in over 20 countries, we are the leading digital services provider driving a full suite of digital transformation, cloud, and IT solutions for both enterprise and public sector clients.

Headquartered in Europe with strategic hubs across key markets, our expertise spans multiple industries, enabling organizations to innovate, scale, and thrive in a rapidly evolving digital landscape.

About the role:

As part of our growth, we are seeking a Service Delivery Manager with strong industry knowledge, proven ability in solution-based delivery, and exceptional interpersonal skills to collaborate with technical teams and engage stakeholders at all levels.

Responsibilities:

• Serve as the main point of contact for assigned customers, ensuring satisfaction, service delivery, and customer retention.
• Track customer service health metrics and develop plans to address any risks or issues.
• Maintain detailed and accurate meeting records of client interactions, feedback, and account status.
• Work with the Account Director and customers’ main stakeholders to identify opportunities for upselling and cross-selling services that align with the business roadmap.
• Gather and share customer insights with product, sales, and marketing teams to enhance service offerings.
• Project management of small to medium customer deliverables.
• Providing the agreed invoicing data and tracking invoice payment.
• Attend regular financial forecast meetings with internal stakeholders.
• Facilitate onboarding and training for new internal team members to ensure successful delivery of customer services.

Qualifications:

• Bachelor’s Degree in IT, Business, Or related field.
• Min 5-8 years of experience in IT services delivery or consulting.
• Proven experience in customer success, account management, or a related field.
• Strong organizational and time management skills with attention to detail.
• Excellent communication and interpersonal skills.
• Financial literacy with the ability to interpret and present data effectively.
• High level of proficiency in administrative tasks. E.g. Work, Excel, PowerPoint.
• Problem-solving mindset with a customer-first approach.
• Ability to manage multiple tasks and prioritize effectively.
• Knowledge in IT infrastructure (Server, Cloud, Network, Cybersecurity) is a plus.

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Strategy/Planning, Consulting, and Project Management
• Industries IT Services and IT Consulting

Referrals increase your chances of interviewing at Confidential by 2x

Get notified about new Service Project Manager jobs in Changi, East Region, Singapore .

Jurong East, West Region, Singapore 21 hours ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

Join to apply for the Service Delivery Manager role at Black Box

Join to apply for the Service Delivery Manager role at Black Box

• Manage the day-to-day service operations of the installation, delivery and deployment of technical resources within area of responsibility.
• Single point of escalation for the enterprise, including Vendor escalations when required.
• Manage critical situations to ensure proper focus, communication, and relationship management throughout the escalation process, including, but not limited to scheduling the coordination of activities for all technical personnel required.
• Manage to annual budget and meet all financial performance objectives inclusive of gross profit and related financial metrics. Review and analyze budget and financial reports for area of responsibility and take corrective action as needed.
• Proactive review and management of current inventory to meet contractual Service Level Offerings.
• Responsibility of developing, reporting and distributing on various business metrics and dashboard
• Review, distribute and implement Manufacturer product bulletins/alerts as required
• Interacts with all levels of sales and operations personnel. Partner with the Project Management Office (PMO) to establish operational objectives and assignments to project team members when required.
• Track adherence and completion of all Service Prescriptions in scope
• Meet goals for area of responsibility including analyzing and managing performance, utilizing escalation and exception paths, implementing processes and systems to report on current performance and make recommendations for improvement of performance.
• Deploy and manage consistent, structured and disciplined systems, policies, procedures and practices to ensure stable and quality product & service delivery consistent with company objectives and customer expectations.
• Maintain and enhance a strong customer service-oriented environment focused on problem prediction, detection and resolution. Oversee documentation of issue, action plan and outcome and distribution within area of responsibility.
• Monitor technician work activities & outcomes and proactively identify and remove barriers to meeting customer expectations. Align with FSO & SDO to ensure root cause is identified on escalated or chronic problems, and action plans are developed and ensure follow-up on customer issue resolution. Escalate issues as appropriate.
• Ensure staffing is maintained consistent with customer delivery requirements by proactively monitoring labor data and taking appropriate corrective action as needed.
• Actively and consistently recommend and support all efforts to improve, simplify, automate and enhance day to day operations and the customer experience within area of responsibility. Support all company initiatives aimed at performance and quality improvement such as, but not limited to, achieving the NACS National Services Platform to include leading change management efforts within and across area of responsibility.
• Partner with the Project Management Office (PMO) and support the planning and tracking of multiple projects, resource planning and allocation, task delegation to accomplish project goals and objectives, ensuring timely resolution of issues, using escalation as necessary, creation of ongoing status and evaluation reports, and reporting on employee performance within area of responsibility.
• Provide timely response to requests for information, reports and other operations data from functional departments.
• Achieve performance targets established by leadership for applicable Key Performance Indicators.
• Perform other duties as assigned by management.
  
  

• Manage the day-to-day service operations of the installation, delivery and deployment of technical resources within area of responsibility.
• Single point of escalation for the enterprise, including Vendor escalations when required.
• Manage critical situations to ensure proper focus, communication, and relationship management throughout the escalation process, including, but not limited to scheduling the coordination of activities for all technical personnel required.
• Manage to annual budget and meet all financial performance objectives inclusive of gross profit and related financial metrics. Review and analyze budget and financial reports for area of responsibility and take corrective action as needed.
• Proactive review and management of current inventory to meet contractual Service Level Offerings.
• Responsibility of developing, reporting and distributing on various business metrics and dashboard
• Review, distribute and implement Manufacturer product bulletins/alerts as required
• Interacts with all levels of sales and operations personnel. Partner with the Project Management Office (PMO) to establish operational objectives and assignments to project team members when required.
• Track Site Passwords, Backups, Version Control
• Track adherence and completion of all Service Prescriptions in scope
• Meet goals for area of responsibility including analyzing and managing performance, utilizing escalation and exception paths, implementing processes and systems to report on current performance and make recommendations for improvement of performance.
• Deploy and manage consistent, structured and disciplined systems, policies, procedures and practices to ensure stable and quality product & service delivery consistent with company objectives and customer expectations.
• Maintain and enhance a strong customer service-oriented environment focused on problem prediction, detection and resolution. Oversee documentation of issue, action plan and outcome and distribution within area of responsibility.
• Monitor technician work activities & outcomes and proactively identify and remove barriers to meeting customer expectations. Align with FSO & SDO to ensure root cause is identified on escalated or chronic problems, and action plans are developed and ensure follow-up on customer issue resolution. Escalate issues as appropriate.
• Ensure staffing is maintained consistent with customer delivery requirements by proactively monitoring labor data and taking appropriate corrective action as needed.
• Actively and consistently recommend and support all efforts to improve, simplify, automate and enhance day to day operations and the customer experience within area of responsibility. Support all company initiatives aimed at performance and quality improvement such as, but not limited to, achieving the NACS National Services Platform to include leading change management efforts within and across area of responsibility.
• Partner with the Project Management Office (PMO) and support the planning and tracking of multiple projects, resource planning and allocation, task delegation to accomplish project goals and objectives, ensuring timely resolution of issues, using escalation as necessary, creation of ongoing status and evaluation reports, and reporting on employee performance within area of responsibility.
• Provide timely response to requests for information, reports and other operations data from functional departments.
• Achieve performance targets established by leadership for applicable Key Performance Indicators.
• Perform other duties as assigned by management.
  
  

• Bachelor’s Degree preferred in Business, Operations Management or related field; or equivalent, relevant experience.
• 5+ years of increasing Service Delivery and Operations Management responsibilities of product and service delivery within technology services or related industries. Previous experience managing field service technicians is required.
• Proven management experience with ability to lead employees to achieve or surpass results.
• Demonstrated strengths in ability to clarify goals & objectives, build team commitment, analyze and ensure progress toward objectives, identify areas for improvements in processes and knowledge and skills of employees.
• Strong interpersonal, organizational and communication skills with the ability to create a partnership atmosphere with internal and external resources while achieving objectives.
• Strong experience handling employee issues and making sound judgment decisions in this area.
• Demonstrated success in compiling, analyzing, and presenting financial and performance data.
• Proficient in MS Office (Word, Excel, PowerPoint), Outlook, SharePoint, ERP, workforce management and cloud based technology systems.
• Successful history of managing change and continuous improvement.
  
  

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Project Management and Information Technology
• Industries IT Services and IT Consulting

Referrals increase your chances of interviewing at Black Box by 2x

Get notified about new Service Project Manager jobs in Singapore .

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

Primary Roles & Responsibilities

· Manage the day-to-day service operations of the installation, delivery and deployment of technical resources within area of responsibility.

· Single point of escalation for the enterprise, including Vendor escalations when required.

· Manage critical situations to ensure proper focus, communication, and relationship management throughout the escalation process, including, but not limited to scheduling the coordination of activities for all technical personnel required.

· Manage to annual budget and meet all financial performance objectives inclusive of gross profit and related financial metrics. Review and analyze budget and financial reports for area of responsibility and take corrective action as needed.

· Proactive review and management of current inventory to meet contractual Service Level Offerings.

· Responsibility of developing, reporting and distributing on various business metrics and dashboard

· Review, distribute and implement Manufacturer product bulletins/alerts as required

· Interacts with all levels of sales and operations personnel. Partner with the Project Management Office (PMO) to establish operational objectives and assignments to project team members when required.

· Track Site Passwords, Backups, Version Control

· Track adherence and completion of all Service Prescriptions in scope

· Meet goals for area of responsibility including analyzing and managing performance, utilizing escalation and exception paths, implementing processes and systems to report on current performance and make recommendations for improvement of performance.

· Deploy and manage consistent, structured and disciplined systems, policies, procedures and practices to ensure stable and quality product & service delivery consistent with company objectives and customer expectations.

· Maintain and enhance a strong customer service-oriented environment focused on problem prediction, detection and resolution. Oversee documentation of issue, action plan and outcome and distribution within area of responsibility.

· Monitor technician work activities & outcomes and proactively identify and remove barriers to meeting customer expectations. Align with FSO & SDO to ensure root cause is identified on escalated or chronic problems, and action plans are developed and ensure follow-up on customer issue resolution. Escalate issues as appropriate.

· Ensure staffing is maintained consistent with customer delivery requirements by proactively monitoring labor data and taking appropriate corrective action as needed.

· Actively and consistently recommend and support all efforts to improve, simplify, automate and enhance day to day operations and the customer experience within area of responsibility. Support all company initiatives aimed at performance and quality improvement such as, but not limited to, achieving the NACS National Services Platform to include leading change management efforts within and across area of responsibility.

· Partner with the Project Management Office (PMO) and support the planning and tracking of multiple projects, resource planning and allocation, task delegation to accomplish project goals and objectives, ensuring timely resolution of issues, using escalation as necessary, creation of ongoing status and evaluation reports, and reporting on employee performance within area of responsibility.

· Provide timely response to requests for information, reports and other operations data from functional departments.

· Achieve performance targets established by leadership for applicable Key Performance Indicators.

· Perform other duties as assigned by management.

Knowledge, Skills, Abilities

Accountability - Demonstrates an understanding of the link between one’s own job responsibilities and overall organizational goals and needs, and performs one’s job with the broader goals in mind. Looks beyond the requirements of one’s own job to offer suggestions for improvements of overall organization operations. Takes personal ownership in organization’s success.

Customer Focus - Demonstrates concern for meeting internal and external customers’ needs in a manner that provides satisfaction for the customer. Considers the impact on the external customer when taking action, setting policies or carrying out one’s own job tasks. Looks for creative approaches to providing or improving services that may increase efficiency and decrease cost.

Decision Making - Makes good decisions using a combination of analysis, knowledge, experience, and judgment. Analyzes and distinguishes core problems by looking at the symptoms. Resolves key issues behind major problems in the short term while developing and executing long term solutions.

Manages Organizational Change - Facilitates change in the workplace and understands how change affects employees. Effectively manages change within the organization. Facilitates improved communication across the organization.

Results Focused - Demonstrates concern for achieving or surpassing results against an internal or external standard of excellence, shows a passion for improving the delivery of services with a commitment to continuous improvement. Sets and maintains high performance standards for self and others that support organization’s strategic plan.

Education/Experience Requirements

· Bachelor’s Degree preferred in Business, Operations Management or related field; or equivalent, relevant experience.

· 5+ years of increasing Service Delivery and Operations Management responsibilities of product and service delivery within technology services or related industries. Previous experience managing field service technicians is required.

· Proven management experience with ability to lead employees to achieve or surpass results.

· Demonstrated strengths in ability to clarify goals & objectives, build team commitment, analyze and ensure progress toward objectives, identify areas for improvements in processes and knowledge and skills of employees.

· Strong interpersonal, organizational and communication skills with the ability to create a partnership atmosphere with internal and external resources while achieving objectives.

· Strong experience handling employee issues and making sound judgment decisions in this area.

· Demonstrated success in compiling, analyzing, and presenting financial and performance data.

· Proficient in MS Office (Word, Excel, PowerPoint), Outlook, SharePoint, ERP, workforce management and cloud based technology systems.

· Successful history of managing change and continuous improvement.

Supervisory Responsibility

This position may have direct supervisory requirements

Black Box is a leading technology solutions provider. Our mission is to accelerate our customers’ business by valuing relationships with our team members, clients and stakeholders. By continuously growing our knowledge, we remain relevant in the market and are in a superior position to help customers design, deploy and manage their IT infrastructure. Through our values, such as innovation, ownership, transparency, respect and open-mindedness, we deliver high-value products and services through our global presence and 2,500+ team members in 24 countries and growing. Black Box is a wholly-owned subsidiary of AGC Networks.

Black Box is an equal opportunity employer. Black Box does not discriminate against individuals on the basis of race, color, marital status, sex, sexual orientation, gender identity, religion, national origin, age, disability, veteran status, genetic information, or any other protected status, and endorses those policies and practices which seek to recruit, hire, train and promote the most qualified persons into available jobs.

Select how often (in days) to receive an alert:

An empowering career at Singtel begins with a Hello. Our purpose, to Empower Every Generation, connects people to the possibilities they need to excel. Every "hello" at Singtel opens doors to new initiatives, growth, and BIG possibilities that takes your career to new heights. So, when you say hello to us, you are really empowered to say…“Hello BIG Possibilities”.

Make an Impact by

• To execute configurations of the required plans for billing and provisioning purposes within the relevant IT and TV network systems. To oversee and manage end-to-end that IT and supporting teams deliver the required configurations, which include providing the required inputs as well and supporting UAT testing and production testing.
• Residential TV: support creation of new billing offers, new channel launches, new discounts, bundle with OTT video, changes to prices of existing billing offers, changes to channels for the TV platform. Also changes to the MMIG system to support channel changes, launches and terminations.
• Business TV: support creation of new TV packages in BCC R2 and MMIG configurations and to provide pre-sales and post-sales admin support for business TV deployments.
• CAST: support creation of new billing offers, new channel launches, new discounts on CAST.sg platform and watchcast app.
• Residential Broadband: support creation of new billing offers, new VASes, new broadband price plans and new hardware offers
• Support Video, CAST and Broadband Product Marketing teams to launch new offers, channels, bundles. Translate the Product Marketing teams’ requirements into templates requested by IT, Networks and relevant support teams.
• For business TV, to support pre-sales and post-sales admin with regards to Biz TV deployments.
• Ensure requests put forth to IT, Network and Product teams are delivered on time, as required by the Product Marketing team

Skills for Succes

• Min Degree
• Min 3-5years in IT or Networks domain
• Understand IT or Networks domain language.
• Able to string together requirements across different teams
• Proficiency in Excel

Rewards that Go Beyond

• Full suite of health and wellness benefits
• Ongoing training and development programs
• Internal mobility opportunities

Are you ready to say hello to BIG Possibilities?

Take the leap with Singtel to unlock new opportunities and accelerate your growth. Apply now and start your empowering career!

We are committed to a safe and healthy environment for our employees & customers and will require all prospective employees to be fully vaccinated.

About the Company:

Dbiz is a high-performing product and engineering company that partners with organizations to build out digital solutions using the right technology at the right time. We pride ourselves on our innovative use of technology in various ways.

Role Summary:

We are looking for a highly skilled and experienced Senior Program Manager to join our team at DBiz Singapore. The ideal candidate will be responsible for overseeing program management and service delivery, maintaining client satisfaction, and managing relationships with key stakeholders, particularly within government sectors.

Key Responsibilities:

1. Program Management:

   • Manage complex IT programs and projects to ensure timely delivery within scope and budget.
   • Coordinate with cross-functional teams to meet program milestones.
   • Oversee the planning, execution, and monitoring of multiple projects to ensure alignment with customer goals.

2. Service Delivery Management:

   • Ensure the successful and timely delivery of IT services to clients in line with agreed Service Level Agreements (SLAs).
   • Monitor service performance and implement improvement measures as necessary.
   • Act as the primary point of contact for escalations and issues, ensuring prompt resolution.

3. Client Relationship Management:

   • Build and maintain strong relationships with key customers, especially government agencies, to meet their needs and expectations.
   • Provide regular service updates and gather feedback through frequent client communication.
   • Identify opportunities to enhance customer satisfaction and retention.

4. Stakeholder and Vendor Management:

   • Collaborate with internal teams, third-party vendors, and subcontractors to ensure seamless service delivery.
   • Liaise with government officials to ensure adherence to policies and regulations.
   • Ensure compliance with contractual obligations and government standards.

5. Performance Management and Reporting:

   • Regularly review and report on service performance metrics.
   • Implement continuous improvement initiatives to enhance service quality.
   • Prepare and present performance reports to senior management and clients.

6. Risk and Issue Management:

   • Proactively identify potential risks and develop mitigation strategies.
   • Manage any issues that arise during service delivery to minimize service disruption.

Qualifications & Experience:

• Bachelor's degree in IT, Business Administration, or a related field.
• Minimum 5-7 years of experience in IT Project Management, Program Management, and Service Delivery, preferably within a government or regulated environment.
• Excellent communication, negotiation, and stakeholder management skills.
• Familiarity with government procurement processes and regulations is a plus.

Desired Skills:

• Strong leadership and team management capabilities.
• Ability to work under pressure and manage multiple priorities.
• Excellent problem-solving skills with a proactive and customer-focused mindset.
• Certification in ITIL, PMP, or equivalent is an advantage.

Life at Dbiz:

• Competitive salary and attractive benefits
• Dynamic and innovative work environment
• Opportunities for personal growth and development
• Engaging and collaborative company culture