3,301 Service Coordinator jobs in Singapore

Benefits:

• AWS & Performance Bonus
• Medical/Dental
• 5 days week

Responsibilities:

A) Primary Role

• Responsible for all service order updates.
• To send out necessary quotation to customers within 24 hours upon request.
• To keep record of all quotations, correspondence and replies.
• To keep and store all relevant clientele information.
• To report directly to the Chief of Support Services.
• To receive incoming calls for service and to liaise with respective departments for follow-up.
• To schedule service calls for repair/spare parts replacement.
• To retrieve email for confirmation of quotations for repair/spare parts.

B) Secondary Role

• Responsible for all warranty & non-warranty parts ordering and ensuring their arrival.
• To submit a service order for invoicing not more than 2 days after the job is completed.
• To request a quote for spare parts for a competitor's brand and follow up.
• Assist to manage the spare parts room.
• To prepare packing list and commercial invoice for overseas shipment

Requirements:

• Minimum Diploma in any field
• At least 1-2 years of relevant working experience in coordinator/customer service/admin roles.
• Applicants without academic but with work experience may apply
• On job training provided

Benefits:

• AWS & Performance Bonus
• Medical/Dental
• 5 days week

Responsibilities:

A) Primary Role

• Responsible for all service order updates.
• To send out necessary quotation to customers within 24 hours upon request.
• To keep record of all quotations, correspondence and replies.
• To keep and store all relevant clientele information.
• To report directly to the Chief of Support Services.
• To receive incoming calls for service and to liaise with respective departments for follow-up.
• To schedule service calls for repair/spare parts replacement.
• To retrieve email for confirmation of quotations for repair/spare parts.

B) Secondary Role

• Responsible for all warranty & non-warranty parts ordering and ensuring their arrival.
• To submit a service order for invoicing not more than 2 days after the job is completed.
• To request a quote for spare parts for a competitor's brand and follow up.
• Assist to manage the spare parts room.
• To prepare packing list and commercial invoice for overseas shipment

Requirements:

• Minimum Diploma in any field
• At least 1-2 years of relevant working experience in coordinator/customer service/admin roles.
• Applicants without academic but with work experience may apply
• On job training provided

Job Type: Full-time

Pay: $2, $2,700.00 per month

Work Location: In person

About Us:

Helmsion Engineering is a Material Handling company established in 1993. We pride ourselves on delivering high-quality equipment and solutions to our clients, combining technical expertise with excellent customer service.

Role Overview:

We are seeking a highly motivated and results-driven Service Coordinator to join our dynamic team.

Responsibilities:

• Plan, coordinate and service job scheduling
• Monitoring service progress
• Communicating with service technician
• Liaising with customer and provide good customer service and attend to their enquiries
• Provide support to the Service/After Sales Department
• Involve with ERP pertaining to Service Department issue
• Monitoring attendance records of service technician

Requirements

• Diploma or Technical Education
• Excellent time-management with consistent follow-up skills
• Good communication skills with the ability to establish and maintain good relationships with contacts
• Basic spare parts knowledge preferable
• Proficient in Microsoft Office and preferable with ERP experience
• Engineering-base education/training (Mechanical, Electrical, or related field) is an advantage.
• Having the ambition, and dedicated attitude to be in the profession
• Self-motivated, results-oriented, and able to work independently or as part of a team.

What We Offer:

• Competitive salary (commensurate with candidate's skill and experience).
• Training and tools for the job.
• Opportunities for professional growth and development.
• Supportive work environment with a collaborative culture.
• Exposure to cutting-edge products and technologies.

(Note : Interested applicants, please send in your updated resume to )

About Us:

Helmsion Engineering is a Material Handling company established in 1993. We pride ourselves on delivering high-quality equipment and solutions to our clients, combining technical expertise with excellent customer service.

Role Overview:

We are seeking a highly motivated and results-driven Service Coordinator to join our dynamic team.

Responsibilities:

• Plan, coordinate and service job scheduling
• Monitoring service progress
• Communicating with service technician
• Liaising with customer and provide good customer service and attend to their enquiries
• Provide support to the Service/After Sales Department
• Involve with ERP pertaining to Service Department issue
• Monitoring attendance records of service technician

Requirements

• Diploma or Technical Education
• Excellent time-management with consistent follow-up skills
• Good communication skills with the ability to establish and maintain good relationships with contacts
• Basic spare parts knowledge preferable
• Proficient in Microsoft Office and preferable with ERP experience
• Engineering-base education/training (Mechanical, Electrical, or related field) is an advantage.
• Having the ambition, and dedicated attitude to be in the profession
• Self-motivated, results-oriented, and able to work independently or as part of a team.

What We Offer:

• Competitive salary (commensurate with candidate's skill and experience).
• Training and tools for the job.
• Opportunities for professional growth and development.
• Supportive work environment with a collaborative culture.
• Exposure to cutting-edge products and technologies.

Responsibilities

• Providing after sales support to existing / new customers for servicing mechanical / electrical equipment related to engine rebuilding, oil & gas, marine, mining, automotive, petroleum sectors and industrial robots.

• Trouble shooting and attending to all customer calls for repair works, both on-site and in our workshop

• Performing quality control checks on all in-coming / out-going equipment

• Scheduling post sales installation, commissioning and training to customers on site

• Arrange Shipyard Safety Pass for staff who need to access shipyards for delivery and training purposes

• Prepare Invoices / Delivery Orders / ISO documents to support service related sales in Engine Rebuilding Workshop in our Gambas facility

• Provide Weekly Service Report update to management - outstanding jobs, works in progress, new service jobs and resolution status

Requirements

• Minimum Diploma / Technical certificate or Customer Support qualification or equivalent

• 2 years Customer Support experience handling customer calls in a Service Dept

• Willing to support and take instructions from Technical Manager

• A detailed and well organized person

• Possess a class 3 driving licence ( optional )

Job Description

The Service Coordinator is responsible for overseeing the entire lifecycle of service jobs, including repairs, troubleshooting, installation, and maintenance of navigation and communication equipment. This role ensures high-quality service delivery and customer satisfaction, from initial inquiry to job completion, while managing internal teams or outsourcing when necessary.

Key Responsibilities:

• Respond proactively to customer inquiries and complaints, aiming to resolve issues with long-term solutions.

• Take ownership of service projects after purchase order confirmation and assign tasks to service engineers or outsource when required.

• Work closely with the Sales Manager and Service Engineers to ensure availability of spare parts, preventing project delays due to lack of supplies.

• Create and manage daily service job schedules, assigning tasks to engineering teams in collaboration with the Sales Manager to meet customer requirements.

• Ensure service jobs are attended to promptly and according to customer specifications, maintaining high-quality standards.

• Represent the company positively in all interactions, upholding standards of performance, safety, quality, and customer service.

• Strive to achieve the highest level of quality and customer satisfaction throughout service job execution.

• Collaborate with the Sales Manager and Finance team to ensure accurate customer invoicing while adhering to Thawe Marine's profitability expectations.

• Regularly review service reports submitted by the engineering team and provide feedback for continuous improvement.

• Ensure 100% compliance with all export guidelines and industry regulations.

Required Skills and Abilities:

• Maintain a positive and responsible attitude, demonstrating professionalism in all aspects of the role.

• Excellent oral and written communication skills in English, with the ability to convey information clearly and effectively.

• Possess strong interpersonal skills to build positive relationships with customers and team members.

• Demonstrate strong problem-solving abilities in daily operations to resolve issues efficiently.

• Ability to lead and manage teams effectively to achieve desired outcomes.

Experience and Qualifications:

• 1-2 years of experience in a similar role, preferably in customer service or coordination within the maritime industry.

• Familiarity with shipbuilding, oil and gas (rigs, refineries), or naval-related industries is a plus but not required.

• A bachelor's degree or diploma in Electronic or Electrical Engineering is preferred

• A diploma or certification in IT, Electrical, or Electronics is preferred.

Job Responsibilities:

·    Manage customer service inquiries.

·    Issue quotations and follow up with client's confirmation

·    Coordinate service schedules.

·    Ensure efficient communication between the service teams and clients.

·    Administrative support and client relationship management to maintain high levels of customer satisfaction.

·    Any other duties as and when assigned.

Job Requirements:

·    Positive / Independent / Responsible / Meticulous

·    Previous experience in service coordination or a related role is preferred; candidates with relevant experience will have an added advantage.

·    With 1-2 year (s) of working experience in the related field is preferred for this position

·    Fresh graduates are welcome to apply

Salary: UP to $3500 + Variable Bonus + Medical & Flexi Benefit

5 Days Work (Monday to Friday / 8.30AM – 6.00PM)

Location: Bedok (Walking Distance from MRT)

Telecommunication Industries

Good Career Prospect

Job Scope

• Perform handset activation and configuration of line to fully operation and live stage
• Guiding of customer on set up process & provide basic technical support
• Working closely with IT Department on troubleshooting matters
• Escalating of issue of customer feedback to relevant department when required
• Any other ad-hoc duties assigned

Requirements

• Secondary School Qualification or Above
• 1 – 3 Years of experience preferably with mobile phone activation or service provisioning

Interested applicants are welcome to apply online with updated Resume/CV via Apply Now button

Only shortlisted candidate will be notified

Soo Kok Ee (Jeffrey)

Registration No: R

Job Description:

The Service Coordinator has three primary roles:

Responsible, from start to the end, for the execution of service jobs by the service engineers (repairs, trouble shooting, installation, maintenance on navigation and communication equipment) on behalf of the customers of Thawe Marine.

Responsible for the quality, progress and the outcome of service provided to the customer.

Stretched function as assigned by the Service Manager.

Summary of key responsibilities

Proactively respond to customer inquiries and customer complaints and seek permanent solutions.

Responsible for taking over all Job projects after the Purchase Order confirmation is done.

Responsible for distribution of Jobs to service engineer or outsourcing of the jobs if our own engineers are not available.

In consultation with Sales Manager and Service Engineers, Responsible for the spares status for all equipment and ensure availability of all spares required for successfully completing all the jobs and avoid losing any jobs due to lack of spares.

Create daily service schedules and, in cooperation with the Sales Managers, assign them to the engineering service teams.

To ensure that all jobs are done on time and as per customer requirements.

Represent Thawe Marine in the best way possible regarding performance, attitude, safety, quality and customer service.

Achieve the highest levels of quality, performance and customer satisfaction while coordinating service jobs on behalf of Thawe Marine customers.

Coordinate with the Sales Manager and the Finance team to ensure accurate invoices of customers with due regard to the profitability expectations of Thawe Marine

Review, periodically, the service reports submitted by the service engineering team and, whenever possible, offer suggestions for improvements.

Responsible for replying to technical queries from clients.

Ensure 100% compliance with the export compliance guidelines.

Skills/Abilities:

Be professional, and positive with an attitude that demonstrates responsibility.

Have good 'people skills for building relationships with colleagues and customers.

Strong oral and written communication abilities in English.

Possess the ability to convince.

Team management skills

Demonstrates and apply strong problem-solving skills in day-to-day operations.

Work Experience Requirements

At least 2-3 years of experience in a similar role

Customer service / coordination in a maritime Company

Exposure to working with coordinating within a small to medium sized team preferred.

Exposure to ship building (new built, retrofit), oil and gas (rigs, refineries), or navy-related industries preferred, but not a must.

Minimum of Bachelors' or a Diploma in electronic / electrical engineering.

Diploma or certification in IT / Electrical / Electronics.