95 Service Cloud jobs in Singapore

HOYA Group : Founded in 1941 in Tokyo, Japan, HOYA Corporation is a global technology and med-tech company and a leading supplier of innovative high-tech and medical products. HOYA's divisions and business units research and develop products utilized in the healthcare and information technology fields. In the healthcare field, we provide medical device products such as eyeglasses, medical endoscopes, contact and intraocular lenses, orthopedic implants, surgical/therapeutic devices and medical device reprocessing and disinfection solutions. In the information technology field, we provide products such as optical lenses, photomasks, and blanks used in the manufacturing process for semiconductor and LCD/OLED devices, text-to-speech, human resources, and other software solutions and critical components for the mass memory and cloud storage industries. With over 150 offices and subsidiaries worldwide, HOYA currently employs a multinational workforce of 37,000 people.

The Service Owner Cloud & Compute is responsible for the end-to-end strategy, delivery, performance, and continuous improvement of cloud and compute services across the enterprise. This role ensures the availability, scalability, security, and cost-effectiveness of cloud platforms, data center infrastructure, virtualization, and compute resources that support business operations and transformation. The Service Owner defines the service roadmap, manages vendor relationships, ensures alignment with architectural standards, and drives automation and modernization initiatives.

• Cross-functional IT Teams, service desk, end users: Collaborate on cloud and compute service design, development, delivery, and operations.

• Service Providers and Vendors: Collaborate for cloud and compute service delivery and improvement.

• Industry Associations: Stay informed on cloud and compute service trends and best practices.

• Develop and communicate a clear cloud and compute service strategy, including objectives, scope, and goals.

• Align the cloud and compute service strategy with the organization's business and IT objectives.

• Define the cloud and compute service portfolio, including service offerings, service levels, and service catalog items.

• Collaborate with stakeholders to design and develop cloud and compute services, ensuring they meet user needs and quality standards.

• Oversee the day-to-day delivery and operation of cloud and compute services.

• Monitor cloud and compute service performance, availability, and reliability, taking proactive measures to ensure continuous improvement.

• Act as the primary point of contact and accountable owner for cloud and compute services.

• Define and manage cloud and compute service-related policies, standards, and procedures.

• Ensure that cloud and compute services comply with relevant industry regulations and internal policies.

• Manage cloud and compute service risks and compliance requirements.

• Manage relationships with cloud providers (e.g., Microsoft Azure, AWS, GCP) and infrastructure vendors (e.g., VMware, Dell, HPE).

• Track vendor performance, SLAs, and compliance with service delivery obligations.

• Support contract negotiation, license optimization, and cost management.

• Continuously identify opportunities for cloud and compute service improvement and optimization.

• Drive cloud and compute service enhancements based on feedback and performance analysis.

• Own the incident resolution for any cloud and compute service issues, providing resolution or allocating it to relevant team members.

• Manage the budget and financial aspects of cloud and compute services, including cost optimization and resource allocation.

• Service uptime and availability as per defined SLAs

• Mean time to resolve (MTTR) and incident volume

• Cloud cost optimization and budget adherence

• Automation coverage of compute-related operation

• Effectiveness in implementing initiatives to improve the quality of cloud and compute services.

• Bachelor's degree in a relevant field (e.g., Business, Information Technology).

• ITIL or relevant service management certification is preferred.

• Certifications in cloud platforms (Azure, AWS, GCP), virtualization (VMware, Hyper-V), or ITIL are highly desirable

• 5-8 years of experience in infrastructure or cloud service management

• Proven experience operating and improving cloud and compute services in large enterprise environments

• Strong understanding of service delivery, SLAs, automation, and hybrid cloud models

Responsibilities:

• Design and Build Salesforce Lightning Components;
• Perform independent code reviews and certify code developed by self;
• Develop Salesforce functionality using out-of-the-box Configuration as well as customization;
• Data transformation and data integration interface development.

Requirements:

• 1.5-2 years of experience programming in Salesforce or more than one year programming in Salesforce but with previous experience in other technologies (Java)
• Experience in Lightning development project.
• Knowledge of APEX Programming and Triggers (limits)
• Lightning
• Web services SOAP/REST
• Data Model
• Data Loader
• Declarative knowledge about Sales or Service Cloud
• Salesforce Security Administration (Roles & Profiles)
• Standard & Custom Objects
• Sales process (leads, accounts, opportunities, quotes)
• Reports & Dashboards

information_technology

Responsibilities

• Design, develop, and customize Salesforce Experience Cloud sites to meet business requirements.
• Implement branding, styling, and UI enhancements to ensure consistent and engaging digital experiences.
• Build custom Lightning Web Components (LWCs), Aura components, and Apex to extend site functionality.
• Configure and manage Experience Cloud features such as knowledge base, topics, case management, and collaboration tools.
• Collaborate with stakeholders, Salesforce admins, and developers to translate requirements into technical solutions.
• Ensure best practices in security, performance, and scalability for Experience Cloud implementations.
• Troubleshoot, maintain, and optimize existing Experience Cloud sites.

Requirements

• 5+ years of hands-on Salesforce Experience Cloud development and customization.
• Strong front-end development skills: HTML, JavaScript, CSS, and responsive design.
• Proficiency in Lightning Experience, App Builder, and Experience Builder.
• Experience developing and deploying LWCs, Aura components, and Apex.
• 2–3 years of Salesforce Service Cloud experience.
• Strong understanding of UX principles and ability to create intuitive, user-friendly site designs.
• Familiarity with Government projects and compliance requirements (preferred).
• Salesforce certifications (e.g., Salesforce Certified Experience Cloud Consultant, Platform Developer I/II) are a plus.

Job Types: Full-time, Contract

Contract length: 12 months

Pay: Up to $9,000.00 per month

Location:

• Singapore (Required)

As a Salesforce Developer, you will be responsible for designing, developing and implementing engaging and user-friendly digital experiences using Salesforce's Experience Cloud platform. You will collaborate closely with business stakeholders, Salesforce administrators, and other developers to translate business requirements into functional and visually appealing community solutions. Your expertise in Salesforce development, web technologies, and user experience principles will be crucial in delivering exceptional online experiences for our customers, partners, and employees.

Responsibilities:

Design, develop, and customize Salesforce Experience Cloud sites to meet specific business needs and user requirements.

Implement branding, styling, and user interface enhancements to create visually appealing and consistent digital experiences.

Develop custom Lightning Web Components (LWCs), Aura components, and Apex code to extend the functionality of Experience Cloud sites.

Configure and manage various Experience Cloud features, including topics, knowledge base, case management, and collaboration tools.

Important Notes:

1. More than 5 years in Salesforce Experience Cloud

2. Front-end site customisation (HTML, JavaScript, CSS)

3. Familiar with Lighting Experience, App/Experience Builder

Position Overview

We are seeking a skilled Salesforce Developer with strong expertise in Experience Cloud to design, develop, and implement engaging, user-friendly digital experiences. In this role, you will collaborate with business stakeholders, Salesforce administrators, and other developers to translate business requirements into functional and visually compelling community solutions. Your deep understanding of Salesforce development, web technologies, and UX principles will be crucial in delivering exceptional online experiences for our customers, partners, and employees.

Key Responsibilities

• Design & Development : Build, customize, and optimize Salesforce Experience Cloud sites to meet specific business needs and user requirements.

• UI/UX Customization: Implement branding, styling, and user interface enhancements using HTML, JavaScript, and CSS for seamless and consistent digital experiences.

• Custom Components: Develop custom Lightning Web Components (LWCs), Aura components, and Apex code to extend Experience Cloud functionality.

• Configuration: Configure and manage Experience Cloud features, including topics, knowledge base, case management, and collaboration tools.

• Integration & Collaboration : Work closely with cross-functional teams to ensure smooth integration with Salesforce Service Cloud and other platforms.

• Best Practices: Apply Salesforce to the best practices, coding standards, and ensure scalable, maintainable solutions.

Required Qualifications

• 5+ years of hands-on experience with Salesforce Experience Cloud (formerly Community Cloud).

• Strong front-end customization skills using HTML, JavaScript, and CSS.

• Experience with Lightning Experience, App Builder, and Experience Builder.

• Proven ability to develop Lightning Web Components (LWC), Aura Components, and Apex.

• 5 years of experience with Service Cloud.

• Solid understanding of Salesforce data model, security, and integration patterns.

• Strong problem-solving skills with attention to detail and user experience.

Preferred Skills (Nice-to-Have):

• Salesforce certifications (e.g., Salesforce Experience Cloud Consultant, Platform Developer I/II).

• Experience with responsive design and accessibility standards.

• Familiarity with Salesforce Flows, Process Builder, and automation tools.

• Exposure to third-party integrations and APIs within Salesforce.

What you'll be doing

• Analyse business requirements and translate them into functional Salesforce solutions
• Develop custom Apex code, Lightning components, and integrations to enhance the Salesforce platform
• Collaborate with cross-functional teams to design and implement Salesforce-based business processes
• Troubleshoot and maintain existing Salesforce applications to ensure optimal performance
• Provide guidance and support to end-users on the effective utilisation of Salesforce features
• Stay up-to-date with the latest Salesforce updates and technologies to recommend improvements

What we're looking for

• Minimum 3 years of Salesforce development experience
• Proficient in Apex, Visualforce, Lightning components, and other Salesforce-specific technologies
• Strong understanding of Salesforce data models, workflows, and customisation
• Familiarity with Agile development methodologies and project management tools
• Excellent problem-solving and analytical skills
• Ability to work collaboratively within a team and communicate effectively with stakeholders

Apply now

Job Description:

• Design, build, and configure Salesforce applications to meet business process and application requirements.
• Develop and enhance system functionality through configurations and, where required, Apex or Visualforce customizations.
• Utilize Salesforce Omnistudio components (including Omniscripts, Integration Procedures, and DataRaptors) to deliver scalable solutions.
• Configure and support packaged or SaaS applications, manage releases, and maintain system stability.
• Conduct technical analysis and contribute to the design and configuration for system integrations and customizations.
• Collaborate with cross-functional teams to gather requirements, develop solutions, and implement enhancements.
• Perform thorough testing and quality assurance to ensure high reliability and performance.
• Provide technical guidance, training, and support to team members and stakeholders on Salesforce features and best practices.
• Stay current with industry trends, Salesforce updates, and best practices to continuously improve system performance and team effectiveness.

Requirements:

Technical Skills:

• Proficiency in Salesforce Omnistudio (Omniscripts, Integration Procedures, DataRaptors) is highly preferred.
• Experience with Salesforce Industries / Public Sector Solutions is a strong advantage.
• Knowledge in Packaged Development Estimating, Packaged Application Integration, and Software Platforms is beneficial.
• Strong problem-solving skills and ability to design innovative, efficient solutions.
• Excellent communication and collaboration skills, with the ability to work effectively across teams.
• Demonstrated ability to take ownership of deliverables and contribute to key technical decisions.

Certifications: Must hold at least one of the following (or an equivalent advanced-tier certification):

• Salesforce Platform App Builder

• Salesforce JavaScript Developer I

• Salesforce Platform Developer I

Salesforce Platform Developer II

Nice to Have:

• Exposure to Salesforce Omnistudio advanced configurations or Public Sector Solutions (PSS) modules.
• Experience leading small teams or mentoring junior developers.
• Familiarity with low-code tools, APIs, and packaged application development methodologies.

ABOUT THE COMPANY

Zenith Infotech (S) Pte Ltd. was started in 1997, primarily with the vision of offering state-of-the-art IT Professionals and solutions to various organizations and thereby helping them increase their productivity and competitiveness. From deployment of one person to formation of whole IT teams, Zenith Infotech has helped clients with their staff augmentation needs. Zenith offers opportunity to be engaged in long term projects with large IT savvy companies, Consulting organizations, System Integrators, Government, and MNCs.

EA 20S0237

Industry

62011 - Development of software and applications (except games and cybersecurity)

About this opportunity :

Our client is looking for a number of Salesforce Developers (Junior to Senior level) with hands-on experience in Salesforce development and configuration, preferably within Salesforce Industries (Public Sector Solutions) and Omnistudio.

The ideal candidate will play a key role in designing, configuring, and supporting Salesforce-based packaged or SaaS applications — ensuring system stability, scalability, and alignment with business requirement

Responsibilities:

• Design, build, and configure Salesforce applications to meet business process and application requirements.

• Develop and enhance system functionality through configurations and, where required, Apex or Visualforce customizations.

• Utilize Salesforce Omnistudio components (including Omniscripts, Integration Procedures, and DataRaptors) to deliver scalable solutions.

• Configure and support packaged or SaaS applications, manage releases, and maintain system stability.

• Conduct technical analysis and contribute to the design and configuration for system integrations and customizations.

• Collaborate with cross-functional teams to gather requirements, develop solutions, and implement enhancements.

• Perform thorough testing and quality assurance to ensure high reliability and performance.

• Provide technical guidance, training, and support to team members and stakeholders on Salesforce features and best practices.

• Stay current with industry trends, Salesforce updates, and best practices to continuously improve system performance and team effectiveness

Requirements:

• Technical Skills:

– Proficiency in Salesforce Omnistudio (Omniscripts, Integration Procedures, DataRaptors) is highly preferred.

– Experience with Salesforce Industries / Public Sector Solutions is a strong advantage.

– Knowledge in Packaged Development Estimating, Packaged Application Integration, and Software Platforms is beneficial.

• Certifications: Must hold at least one of the following (or an equivalent advanced-tier certification):

a. Salesforce Platform App Builder

b. Salesforce JavaScript Developer I

c. Salesforce Platform Developer I

d. Salesforce Platform Developer II

• Strong problem-solving skills and ability to design innovative, efficient solutions.

• Excellent communication and collaboration skills, with the ability to work effectively across teams.

• Demonstrated ability to take ownership of deliverables and contribute to key technical decisions.

Nice to Have:

• Exposure to Salesforce Omnistudio advanced configurations or Public Sector Solutions (PSS) modules.

• Experience leading small teams or mentoring junior developers.

• Familiarity with low-code tools, APIs, and packaged application development methodologies.

Position Overview:

As a Salesforce Developer, you will play a crucial role in developing and implementing Salesforce solutions. You will perform independent code reviews, unit testing, integration testing, and support user acceptance testing to ensure high-quality deliverables. Your expertise will help drive our Salesforce initiatives, enhancing our ability to serve our customers and meet business objectives.

Job Responsibilities

• Develop and implement Salesforce solutions, ensuring alignment with business goals and technical requirements.
• Utilize Public Sector Solutions (PSS), Omniscript, and Omnistudio to design and build custom Salesforce applications.
• Perform independent code reviews to ensure code quality and adherence to design specifications.
• Conduct unit testing and integration testing to validate functionality and performance.
• Support user acceptance testing (UAT), working closely with business users to ensure solutions meet their needs.
• Collaborate with cross-functional teams to understand requirements and translate them into technical solutions.
• Provide technical support and troubleshooting for Salesforce applications.

Job Qualifications

• Degree in Computer Science, Information Technology, or a related field.
• Minimum 5 years of experience in developing and implementing Salesforce solutions.
• Hands-on experience in PSS, Omniscript, and Omnistudio.
• Extensive experience in performing code reviews, unit testing, and integration testing.
• Ability to support user acceptance testing and ensure high-quality deliverables.
• Excellent problem-solving skills and attention to detail.

We respect your privacy and all communication will be treated with confidentiality. If you wish to know more about this position or explore other roles, please prepare your updated profile and get in touch with | Personnel Reg No.: R | EA License: 02C3423

Please note that your response to this advertisement and communications with us pursuant to this advertisement will constitute informed consent to the collection, use and/or disclosure of personal data by Manpower for the purpose of carrying out its business, in compliance with the relevant provisions of the Personal Data Protection Act 2012. To learn more about ManpowerGroup's Global Privacy Policy, please visit