173 Service Client jobs in Singapore

Whether you’re at the start of your career or looking to discover your next adventure, your story begins here. At Citi, you’ll have the opportunity to expand your skills and make a difference at one of the world’s most global banks. We’re fully committed to supporting your growth and development from the start with extensive on-the-job training and exposure to senior leaders, as well as more traditional learning. You’ll also have the chance to give back and make a positive impact where we live and work through volunteerism.

Shape your Career with Citi

Citi Global Wealth brings together the full power of Citi to serve the entire continuum of wealth clients, from affluent to ultra-high net worth to family offices. The strategies we create help our clients maintain liquidity while maximizing yields, transact in foreign currency and across borders, and manage fluctuating expenses or cash flow. We are uniquely suited to helping our clients meet their banking needs across regions through our global network.

The Client Service Head is accountable for management of complex/critical/large professional disciplinary areas. Leads and directs a team of professionals. Requires a comprehensive understanding of multiple areas within a function and how they interact in order to achieve the objectives of the function. Applies in-depth understanding of the business impact of technical contributions. Strong commercial awareness is a necessity. Generally accountable for delivery of a full range of services to one or more businesses/ geographic regions. Excellent communication skills required in order to negotiate internally, often at a senior level. Some external communication may be necessary. Accountable for the end results of an area. Exercises control over resources, policy formulation and planning. Primarily affects a sub-function. Involved in short- to medium-term planning of actions and resources for own area. Full management responsibility of a team or multiple teams, including management of people, budget and planning, to include performance evaluation, compensation, hiring, disciplinary actions and terminations and budget approval.

Responsibilities:

• Oversee the Service team’s management of day-to-day servicing and processing activities to ensure the staff is delivering a high level of service and complying with Citibank's policies, procedures and government regulations
• Coach and provide ongoing feedback to staff, identify training needs, and prepare developmental and training plans
• Regularly review processes to ensure maximum efficiencies while delivering superior service quality and deploying high-quality controls
• Establish an effective working relationship with front office and operations management to jointly identify and resolve on-going issues
• Regularly review internal control and regulatory requirements and MCA self-test results to ensure that effective controls are in place
• Work closely with the Global Market Managers, Regional Market Managers and Business Managers to ensure that Service appropriately supports business initiatives
• Manage Service strategically to drive superior client experiences, business growth and identify sales opportunities for wider salesforce to capitalize on
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.

Qualifications:

• 10+ years of experience
• Leadership skills: Takes ownership of a situation and makes decisions, able to motivate people toward a common goal, implement change and get results
• People Management Skills: able to constructively coach
• US: Licenses 7, 66, 9 & 10 or equivalent

Education:

• Bachelor's/University degree, Master's degree preferred

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Whether you’re at the start of your career or looking to discover your next adventure, your story begins here. At Citi, you’ll have the opportunity to expand your skills and make a difference at one of the world’s most global banks. We’re fully committed to supporting your growth and development from the start with extensive on-the-job training and exposure to senior leaders, as well as more traditional learning. You’ll also have the chance to give back and make a positive impact where we live and work through volunteerism.

Shape your Career with Citi

Citi Global Wealth brings together the full power of Citi to serve the entire continuum of wealth clients, from affluent to ultra-high net worth to family offices. The strategies we create help our clients maintain liquidity while maximizing yields, transact in foreign currency and across borders, and manage fluctuating expenses or cash flow. We are uniquely suited to helping our clients meet their banking needs across regions through our global network.

The Client Service Head is accountable for management of complex/critical/large professional disciplinary areas. Leads and directs a team of professionals. Requires a comprehensive understanding of multiple areas within a function and how they interact in order to achieve the objectives of the function. Applies in-depth understanding of the business impact of technical contributions. Strong commercial awareness is a necessity. Generally accountable for delivery of a full range of services to one or more businesses/ geographic regions. Excellent communication skills required in order to negotiate internally, often at a senior level. Some external communication may be necessary. Accountable for the end results of an area. Exercises control over resources, policy formulation and planning. Primarily affects a sub-function. Involved in short- to medium-term planning of actions and resources for own area. Full management responsibility of a team or multiple teams, including management of people, budget and planning, to include performance evaluation, compensation, hiring, disciplinary actions and terminations and budget approval.

Responsibilities:

• Oversee the Service team’s management of day-to-day servicing and processing activities to ensure the staff is delivering a high level of service and complying with Citibank's policies, procedures and government regulations
• Coach and provide ongoing feedback to staff, identify training needs, and prepare developmental and training plans
• Regularly review processes to ensure maximum efficiencies while delivering superior service quality and deploying high-quality controls
• Establish an effective working relationship with front office and operations management to jointly identify and resolve on-going issues
• Regularly review internal control and regulatory requirements and MCA self-test results to ensure that effective controls are in place
• Work closely with the Global Market Managers, Regional Market Managers and Business Managers to ensure that Service appropriately supports business initiatives
• Manage Service strategically to drive superior client experiences, business growth and identify sales opportunities for wider salesforce to capitalize on
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.

Qualifications:

• 10+ years of experience
• Leadership skills: Takes ownership of a situation and makes decisions, able to motivate people toward a common goal, implement change and get results
• People Management Skills: able to constructively coach
• US: Licenses 7, 66, 9 & 10 or equivalent

Education:

• Bachelor's/University degree, Master's degree preferred

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Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi .

View Citi’s EEO Policy Statement and the Know Your Rights poster.

Would you like to use your talent and expertise where it really matters by serving as point of contact to our partner banks? And are you interested in joining a growing business, at the cutting edge of the global banking and payments sector?

Banking Circle is a fintech and fun all in one. We are on a journey to become payment pioneers. Every day up to 2 million payments run through our platform. We work closely with central banks and clients worldwide to constantly improve the payment flow. Banking Circle was founded less than 10 years ago, and today we are a fully licensed bank with 700 colleagues in 8 countries. We are still growing rapidly, and we invite you to join us and experience a fun and international workplace, where people prefer to come to the office rather than work from home.

Your team welcomes you with open arms
As our new Client Service Analyst in our Operations team in Singapore, you’ll experience an open and knowledge driven culture, where everyone can thrive, connect with colleagues, learn and grow. Here you will be empowered to make an impact every day.

You will get the chance to undertake in-depth trend and query analysis on client centric data and work towards a 100% Case Resolution at the 1st Point of Contact of BAU.
You will be an important colleague within the wider Operations department, delivering against strict SLA’s and driving the continuous improvement agenda within the department.

Exciting work is waiting for you

• Produce MI focusing on Time, Cost and Risk for client queries.
• Produce MI for key stakeholders both internal & external.
• Produce Root Cause Analysis on complex issues and look for future preventive actions.
• Develop and optimize processes to enhance service delivery.
• Drive the continuous improvement agenda within the department.
• Look for automation opportunities and gather business requirements to push forward the change.

Things we’ll look for on your resume
To be the right candidate for this position, we expect you to have experience from a similar client facing/data driven service role. You have a data-driven mindset and practical data analysis skills. Strong knowledge of Payments Schemes (SWIFT, SEPA etc) and knowledge of Microsoft Dynamics is a big advantage. Basic understanding of SQL would also be an advantage.
Your solid analytical skills enable you to easily comprehend complex issues and you clearly articulate goals and expectations, relating them to the business mission and direction. You are adaptable to change and can also drive continuous improvement agenda within the Operations department.

As a person, you are outgoing, energetic, confident, trustworthy, and execution oriented.

Banking Circle is an international company, our internal workforce consists of over 50 nationalities, and we collaborate with clients and partners worldwide. Therefore, you’ll need to be fluent in English.

Go ahead and take the first step
We are looking forward to hearing from you. We review applications and interview candidates continuously. Please note that we don’t accept or consider CVs received through email or direct messages.

If you have questions, please reach out to Kheira NOUGAL, Global Recruitment Partner from People Team on . No recruitment agencies, please.

Department:

Lokation: Singapore (SG)

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• Primary point of contact for Portfolio of Premier Corporate Clients for professional advice, enquiries, complaints, resolving of discrepancies and transaction errors
• Provide the highest standard of client service in response to client enquiries and complaints, so as to create improved and lasting relationship with clients
• Responsible for client satisfaction with service arrangement and delivery
• Work with internal stakeholders to provide end to end query resolution to client satisfaction
• Ensure that client’s SLAs are met
• Responsible for effective service recovery process through complaint logging and handling
• Maintain a professional SCB image through all interactions with clients
• Log and manage all service interactions (enquiries, complaints, incidents, client visits etc.(within GEMS/ and/or other relevant systems to ensure that client data is captured and available for client insights / analysis and identification of improvement facilities
• Build trust and strong working relationships with business and technology stakeholders.

ROLE RESPONSIBILITIES

Processes

• Leverage on metrics and client sights to understand Premier Corporate client’s needs, and continually identify opportunities for improvements in service, product solutions, utilisation and optimising channel usage, upselling and cross-selling etc
• Work closely with Front Office Teams as product service specialist in country
• Participate in Periodic Service reviews for Premier clients
• On a selective basis, attend sales calls with Relationship Managers (RM), Product Sales, other Front Office team to sell our service capabilities and/or resolve client’s operational and service issue
• Delivery product/channel training to Premier clients within the portfolio
• Build trusted partnerships with clients at the daily transactional / operational level
• Proactive management and end to end ownership of client complaints and incidents, through close collaboration with various internal stakeholders, whilst providing regular updates to clients as well as internal partners such as RM, Product Sales, other Front Office Teams
• Comply with Operational Risk Framework for client service processes including but not limited to client identification, complaints and enquiry handling
• Comply with applicable Money Laundering Prevention Procedures and, in particular, report any suspicious activity to the Unit Money Laundering Prevention Officer and Line Manager
• Adhere to policies including escalation and compliance requirements, and follow any other relevant internal controls and procedures as they relate to process, products, policies and regulations

Regulatory & Business Conduct

• Display exemplary conduct and live by the Group’s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Lead to achieve the outcomes set out in the Bank’s Conduct Principles
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Skills & Experience

• 6+ years’ experience in Banking domain
• Escalation points for corporate clients by providing professional advice to enquiries, complaints, resolving of discrepancies and transaction errors.
• Provide the highest standard of client service in response to client enquiries and complaints, so as to create improved and lasting relationship with clients
• Proficient in speaking and writing Chinese since the role will be supporting China market
• Responsible for client satisfaction with service arrangement and delivery
• Work with internal stakeholders to provide end to end query resolution to client satisfaction.
• Ensure that client’s SLAs are met.
• Responsible for effective service recovery process through complaint logging and handling
• Maintain a professional SCB image through all interactions with clients.
• Log and manage all service interactions (enquiries, complaints, incidents, client visits etc.(within GEMS/ and/or other relevant systems to ensure that client data is captured and available for client insights / analysis and identification of improvement facilities
• Build trust and strong working relationships with business and technology stakeholders

Qualification

Role Specific Technical Competencies

• Excellent interpersonal skills
• Detailed orientated

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills,global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.

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SAP as service provider

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• "careerSiteCompanyId" is used to send the request to the correct data centre
• "JSESSIONID" is placed on the visitor's device during the session so the server can identify the visitor

Description

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LinkedIn

CMC Markets is a global leader in CFD trading and share investing. Our vision is to provide the ultimate online trading experience so everyone can achieve their financial potential. Since our launch in London in 1989, we’ve expanded globally with offices across Europe and Asia Pacific. Over 1.2 million clients make 67 million trades with us every year, and we’re still growing.

Why you’ll love working at CMC Markets:

Growth: CMFAS (Financial Regulatory) qualification, Linkedin learning, internal opportunities, intensive training and support from the L&D team. Team: You’ll work alongside a collaborative and diverse team with supportive Team Leader that all value an amazing workplace culture. Social: We have our own in-house Culture Club that organises a bunch of activities such as: Parties, Dinners, Networking events, bowling etc. We also have social clubs where like-minded colleagues can bond over ocean swimming, fine dining or gaming etc. Perks: Day off for your birthday, free breakfast and coffee every day, additional day of leave after each year of service, volunteer opportunities, discounted rates at various retail stores.

CMC are hiring! We have an opportunity for a bilingual Client Services Associate (Mandarin & English) to join our team. This role will be based onsite 5 days per week in our Singapore office.

Please note that this role is only open to Singapore based candidates who are Singapore Citizens or Permanent Residents.

• Mentor and support the client services team to provide world class services and ensure the efficient operation of the function.
• May monitor call queues, call volume, and other metrics. Ensures the volume of work produced meets product/service standards and exceeds quality standards.
• Sounds knowledge of Financial Products such as Forex, Commodities, Index.
• Provide proactive and timely support for clients, conducting platform demonstrations and maintaining general after-sales support
• Provide excellent and high calibre client service to ensure a positive experience for all clients, focussing on getting it right first time, acting as a brand ambassador in all client interactions
• Responding to clients enquiries and providing clients with product knowledge to ensure optimum utilisation of products and platforms
• Proactively identify opportunities to improve the client experience.
• Maintain KPI and SLA targets, both Individually and as a team
• Proactively respond to and manage inbound client queries through Phone, Email, Live Chat and Messaging, professionally and efficiently.
• Escalate all client issues in a timely manner to appropriate levels to ensure a consistently high level of client service if required.
• Proactively identify and cross sell additional products and services to existing clients
• Take ownership for ensuring accurate client information is recorded in relevant internal systems (e.g. Pega) in a timely manner if required.
• Participate in targeted outbound calling incentives
• Conducting product training for new starters as part of the induction and buddy program
• Ensure compliance with CMFAS certification, including annual CPD points
• Other duties as appropriate to the position

KEY SKILLS AND EXPERIENCE

• Excellent communication and interpersonal skills, with the ability to effectively interact with customers and team members at all levels
• Good understanding of the global financial market and various financial instruments will be an advantage.
• Strong leadership and management skills, with the ability to motivate and inspire a team.
• Operates with integrity and a highly client centric mindset, with an ability to build and enhance strong and meaningful client relationships
• Demonstrates passion and enthusiasm for our products and services
• Excellent verbal and written communication skills (Mandarin & English, Cantonese desirable, typing Chinese using han yu pin yin included)
• Ability to work effectively as part of a team
• Strong resilience and capacity to work with customers with varying degrees of market knowledge in a call centre environment

CMC Markets is powered by our people. We are an equal opportunities employer and are committed to creating a diverse and inclusive workplace, where our people feel confident to be themselves, feel valued and are able to do their best work. We don’t just value differences and unique perspectives, we seek them out and we invite them in, because we know it will lead to better outcomes for everyone.

CMC Markets is one of the world’s first ever fin-tech companies and was launched in 1989 to break down the barriers of financial trading and make trading accessible to everyone.

Our mission is to use our award-winning, Next Generation trading platform and unparalleled client service to empower millions of people to have the best trading experience out there. Our clients can trade on thousands of instruments using the best technology, supported by sophisticated charting, competitive pricing and automated execution.

We're trusted by investors globally, but also by banks, brokers, funds and trading desks though our top-tier liquidity institutional offering, enabling these businesses to expand into new markets and increase revenue potential.

We were recently listed on the FTSE250, and our business continues to go from strength to strength as we continue to invest in our technology and our people.

CMC are hiring! We have an opportunity for a Client Services Associate to join our team. This role will be based onsite 5 days per week in our Singapore office.

Please note that this role is only open to Singapore-based candidates who are Singapore Citizens or Permanent Residents.

1. Mentor and support the client services team to provide world-class services and ensure efficient operation.
2. Monitor call queues, call volume, and other metrics to meet and exceed quality standards.
3. Utilize sound knowledge of Financial Products such as Forex, Commodities, and Index.
4. Provide proactive support for clients, including platform demonstrations and after-sales support.
5. Deliver excellent client service, acting as a brand ambassador and ensuring a positive experience.
6. Respond to client enquiries with product knowledge to optimize product and platform utilization.
7. Identify opportunities to improve the client experience.
8. Maintain KPI and SLA targets individually and as a team.
9. Manage inbound client queries via Phone, Email, Live Chat, and Messaging professionally and efficiently.
10. Escalate client issues promptly to ensure high service levels.
11. Identify and cross-sell additional products and services to clients.
12. Ensure accurate client information is recorded in internal systems promptly.
13. Participate in outbound calling initiatives.
14. Conduct product training for new staff as part of induction and buddy programs.
15. Ensure compliance with CMFAS certification, including annual CPD points.
16. Perform other duties as appropriate.

• Excellent communication and interpersonal skills.
• Good understanding of the global financial market and instruments is advantageous.
• Strong customer service orientation.
• Leadership and management skills to motivate and inspire teams.
• Integrity and a client-centric mindset to build strong relationships.
• Passion and enthusiasm for our products and services.
• Excellent verbal and written communication skills.
• Effective team player.
• Resilience and ability to work with customers of varying market knowledge.
• 1-2 years of customer service experience preferred.
• Undergraduate degree in Business, Finance, Economics, or related field is desirable.

Note: This job posting is active and accepting applications.

We are seeking a talented individual to join our MMB National Team at MERCER Malaysia . The MMB Multinational Team is responsible for supporting multinational clients in their effective placement of Health and Benefits risks across Asia; this includes being a central point of contact and providing strong strategic advice on how they can address specific clients and market challenges.

Mercer prides itself on being thought leaders and our team is responsible for supporting clients on their benefits journey – providing consulting advice on how they can develop their health, risk and wellness initiatives to meet their evolving employee and global company needs. Individuals will need to have a keen interest and a high level of understanding of the latest health trends and have a problem-solving mentality.

At Mercer we strive to have a continuous improvement mentality and therefore you will also be expected to contribute and lead initiatives to improve our operational and service excellence. You will be expected to contribute to how we grow and shape our team to meet future demands as well as support our sales team to win new clients.

As a Client Service Manager , you will be the client relationship lead for your own portfolio of dynamic clients. You will therefore be expected to be able to build strong relationships with the clients, demonstrate effective organizational and project management skills and can guide/ mentor more junior members of staff. Given the global nature of our clients, you will also be expected to effectively interact with our global counterparts in other regions.

We will count on you to:

• Be the main client and internal point of contact for APAC Employee Health and Benefits management – supporting multinational clients place their health and risk policies across Asia.
• Develop and maintain client management tools that support effective oversight of the accounts.
• Monitor and ensure that the services being provided to the client are in line with the centralized guidance and in conjunction with general Service Level Agreements.
• Provide strategic and consulting advice that enables the client to make the right decisions and maintain sustainable plans. This includes close review of local renewal documents and applying analytic skills to identify key claims drivers and supporting regional consistency in design.
• Contributing to business development pursuit activities in alignment with our sales team and onboarding process – signing of statements of work and developing rules of the road.
• Review of current team “ways of working” and providing suggestions for improvement.

What you need to have:

• Ability to cultivate client relationships and manage challenging client demands.
• Strong project management and operational skills – able to prioritize and manage multiple projects simultaneously.
• Experience in process building, best practices and/or efficiency projects.
• Strong oral and written communication and presentation skills. Fluency in English and another Asian language, such as Mandarin.
• Good analytical skills – reading, interpreting and communicating data.
• Strong self-starter, fast learner, quality conscious, committed to deadlines.
• Strong attention to detail.
• Ability to work within a team environment across borders and manage internal stakeholders.
• Strong teamwork skills combined with the ability to work independently with minimal supervision.
• Must be proficient in MS Word, PowerPoint and Excel.

What makes you standout?

• Strong domain knowledge and experience in health and benefits consulting.
• Experience with global or regional benefit management.
• Experience working across multiple countries and language skills is a plus.

Why join our team:

• We help you be your best through professional development opportunities, interesting work and supportive leaders.
• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

About MMC:

Marsh, a business of Marsh McLennan (NYSE: MMC), is the world’s top insurance broker and risk advisor. Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $24 billion and more than 90,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit marsh.com, or follow on LinkedIn and X.

Marsh McLennan is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.

CMC Markets is a global leader in CFD trading and share investing. Our vision is to provide the ultimate online trading experience so everyone can achieve their financial potential. Since our launch in London in 1989, we’ve expanded globally with offices across Europe and Asia Pacific. Over 1.2 million clients make 67 million trades with us every year, and we’re still growing.

Why you’ll love working at CMC Markets:

Growth: CMFAS (Financial Regulatory) qualification, Linkedin learning, internal opportunities, intensive training and support from the L&D team. Team: You’ll work alongside a collaborative and diverse team with supportive Team Leader that all value an amazing workplace culture. Social: We have our own in-house Culture Club that organises a bunch of activities such as: Parties, Dinners, Networking events, bowling etc. We also have social clubs where like-minded colleagues can bond over ocean swimming, fine dining or gaming etc. Perks: Day off for your birthday, free breakfast and coffee every day, additional day of leave after each year of service, volunteer opportunities, discounted rates at various retail stores.

CMC are hiring! We have an opportunity for a bilingual Client Services Associate (Mandarin & English) to join our team. This role will be based onsite 5 days per week in our Singapore office.

Please note that this role is only open to Singapore based candidates who are Singapore Citizens or Permanent Residents.

• Mentor and support the client services team to provide world class services and ensure the efficient operation of the function.
• May monitor call queues, call volume, and other metrics. Ensures the volume of work produced meets product/service standards and exceeds quality standards.
• Sounds knowledge of Financial Products such as Forex, Commodities, Index.
• Provide proactive and timely support for clients, conducting platform demonstrations and maintaining general after-sales support
• Provide excellent and high calibre client service to ensure a positive experience for all clients, focussing on getting it right first time, acting as a brand ambassador in all client interactions
• Responding to clients enquiries and providing clients with product knowledge to ensure optimum utilisation of products and platforms
• Proactively identify opportunities to improve the client experience.
• Maintain KPI and SLA targets, both Individually and as a team
• Proactively respond to and manage inbound client queries through Phone, Email, Live Chat and Messaging, professionally and efficiently.
• Escalate all client issues in a timely manner to appropriate levels to ensure a consistently high level of client service if required.
• Proactively identify and cross sell additional products and services to existing clients
• Take ownership for ensuring accurate client information is recorded in relevant internal systems (e.g. Pega) in a timely manner if required.
• Participate in targeted outbound calling incentives
• Conducting product training for new starters as part of the induction and buddy program
• Ensure compliance with CMFAS certification, including annual CPD points
• Other duties as appropriate to the position

KEY SKILLS AND EXPERIENCE

• Excellent communication and interpersonal skills, with the ability to effectively interact with customers and team members at all levels
• Good understanding of the global financial market and various financial instruments will be an advantage.
• Strong leadership and management skills, with the ability to motivate and inspire a team.
• Operates with integrity and a highly client centric mindset, with an ability to build and enhance strong and meaningful client relationships
• Demonstrates passion and enthusiasm for our products and services
• Excellent verbal and written communication skills (Mandarin & English, Cantonese desirable, typing Chinese using han yu pin yin included)
• Ability to work effectively as part of a team
• Strong resilience and capacity to work with customers with varying degrees of market knowledge in a call centre environment

CMC Markets is powered by our people. We are an equal opportunities employer and are committed to creating a diverse and inclusive workplace, where our people feel confident to be themselves, feel valued and are able to do their best work. We don’t just value differences and unique perspectives, we seek them out and we invite them in, because we know it will lead to better outcomes for everyone.

CMC Markets is one of the world’s first ever fin-tech companies and was launched in 1989 to break down the barriers of financial trading and make trading accessible to everyone.

Our mission is to use our award-winning, Next Generation trading platform and unparalleled client service to empower millions of people to have the best trading experience out there. Our clients can trade on thousands of instruments using the best technology, supported by sophisticated charting, competitive pricing and automated execution.

We're trusted by investors globally, but also by banks, brokers, funds and trading desks though our top-tier liquidity institutional offering, enabling these businesses to expand into new markets and increase revenue potential.

We were recently listed on the FTSE250, and our business continues to go from strength to strength as we continue to invest in our technology and our people.

A Client Service Ambassador (CSA) is the face of our brand and plays a key role in building lasting relationships with every client. The CSA ensures a warm and premium service experience while understanding client needs and offering thoughtful recommendations on Porcelains' range of products and treatments. While the role is centered around service, CSAS are also expected to support the customer journey, including when opportunities to guide a purchase arise, so that the client experience is seamless from start to end.

Responsibilities & Duties:

• Attend to customers professionally across all touchpoints in-store, phone, email, or appointment channels
• Respond promptly and clearly to customer queries and service needs
• Deliver a premium service experience and represent Porcelains standards in-store
• Maintain and update client interactions in the CRM system
• Offer service insights, skincare tips, and product knowledge that support client goals
• Build rapport and meaningful connections with clients to encourage return visits and trust
• Recommend solutions in a sincere and helpful manner
• Take ownership in resolving client issues and service recovery where needed
• Work closely with the team (therapists, managers, etc.) to ensure overall customer satisfaction
• Support basic retail operations: POS handling, store opening/closing, payment terminal use
• Uphold outlet cleanliness, tidiness, and stock accuracy
• Participate actively in team training and product knowledge sharing
• Follow through with after-sales actions and client check-ins when relevant

Requirements:

• At least a professional certification holder in any specialization

• Prior experience in beauty, service, hospitality, and luxury retail preferred

• Proficient in English & Mandarin (both written/spoken)

• Well-groomed and presentable

• Digitally proficient in MS Office Applications (Word/Excel/PowerPoint)

• Strong communication and interpersonal skills

We are seeking a talented individual to join our MMB National Team at MERCER Malaysia . The MMB Multinational Team is responsible for supporting multinational clients in their effective placement of Health and Benefits risks across Asia; this includes being a central point of contact and providing strong strategic advice on how they can address specific clients and market challenges.

Mercer prides itself on being thought leaders and our team is responsible for supporting clients on their benefits journey – providing consulting advice on how they can develop their health, risk and wellness initiatives to meet their evolving employee and global company needs. Individuals will need to have a keen interest and a high level of understanding of the latest health trends and have a problem-solving mentality.

At Mercer we strive to have a continuous improvement mentality and therefore you will also be expected to contribute and lead initiatives to improve our operational and service excellence. You will be expected to contribute to how we grow and shape our team to meet future demands as well as support our sales team to win new clients.

As a Client Service Manager , you will be the client relationship lead for your own portfolio of dynamic clients. You will therefore be expected to be able to build strong relationships with the clients, demonstrate effective organizational and project management skills and can guide/ mentor more junior members of staff. Given the global nature of our clients, you will also be expected to effectively interact with our global counterparts in other regions.

We will count on you to:

• Be the main client and internal point of contact for APAC Employee Health and Benefits management – supporting multinational clients place their health and risk policies across Asia.
• Develop and maintain client management tools that support effective oversight of the accounts.
• Monitor and ensure that the services being provided to the client are in line with the centralized guidance and in conjunction with general Service Level Agreements.
• Provide strategic and consulting advice that enables the client to make the right decisions and maintain sustainable plans. This includes close review of local renewal documents and applying analytic skills to identify key claims drivers and supporting regional consistency in design.
• Contributing to business development pursuit activities in alignment with our sales team and onboarding process – signing of statements of work and developing rules of the road.
• Review of current team “ways of working” and providing suggestions for improvement.

What you need to have:

• Ability to cultivate client relationships and manage challenging client demands.
• Strong project management and operational skills – able to prioritize and manage multiple projects simultaneously.
• Experience in process building, best practices and/or efficiency projects.
• Strong oral and written communication and presentation skills. Fluency in English and another Asian language, such as Mandarin.
• Good analytical skills – reading, interpreting and communicating data.
• Strong self-starter, fast learner, quality conscious, committed to deadlines.
• Strong attention to detail.
• Ability to work within a team environment across borders and manage internal stakeholders.
• Strong teamwork skills combined with the ability to work independently with minimal supervision.
• Must be proficient in MS Word, PowerPoint and Excel.

What makes you standout?

• Strong domain knowledge and experience in health and benefits consulting.
• Experience with global or regional benefit management.
• Experience working across multiple countries and language skills is a plus.

Why join our team:

• We help you be your best through professional development opportunities, interesting work and supportive leaders.
• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

About MMC:

Marsh, a business of Marsh McLennan (NYSE: MMC), is the world’s top insurance broker and risk advisor. Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $24 billion and more than 90,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit marsh.com, or follow on LinkedIn and X.

Marsh McLennan is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.