3,846 Service Agent jobs in Singapore

Job Type

Full Time; Permanent

Pre-Arrival/Departure/Transit:

∙ Review passenger manifests and flight information.

∙ Prepare necessary documents and materials.

Meet & Greet Services:

∙ Greet passengers at designated meeting points (arrival/departure gates).

∙ Escort passengers through airport procedures (immigration, customs, baggage claim).

∙ Assist with luggage handling and transportation.

∙ Provide assistance with mobility aids (e.g., wheelchairs, buggies).

∙ Help passengers complete airport forms and documentation.

∙ Address and resolve passenger queries and concerns.

Communication:

∙ Liaise with airline staff and airport authorities.

∙ Update the Shift Controller of any flight updates, delays, or cancellations.

Safety and Security:

∙ Ensure passenger safety and adhere to airport security protocols.

Other Responsibilities:

∙ Maintain accurate records and reports.

∙ Participate in training and development programs.

∙ Uphold company standards and values.

Excellent communication and interpersonal skills.

Ability to work effectively in a fast-paced environment.

Strong problem-solving and adaptability skills.

Familiarity with airport procedures and layout.

Physical ability to stand, walk, and lift items as required.

If you are customer-oriented and thrive in dynamic environments, we’d love to have you on our team!

The world is becoming increasingly digital, connected, but also more uncertain and volatile. Yet, the iconic German sports car brand Porsche sees this complex future as opportunity. "In the beginning I looked around and could not find quite the car I dreamed of. So I decided to build it myself." With this aspiration, trailblazer Ferry Porsche set the guiding principles for Porsche now, and beyond - to be the brand for those who follow their dreams.
Now, we dream a new future for automotive retail with our new venture, Porsche Singapore Pte. Ltd. Our mission: to conceive new customer-centric experiences, integrating digital solutions and transforming brand experiences in Singapore from 2023 onwards.
Join us on this trailblazing endeavour and be part of an agile team in an enriching environment. Porsche Singapore Pte. Ltd. offers long-term career prospects within the larger Porsche ecosystem, opportunities for personal development, and affirms fair hiring and remuneration policies.
Customer Experience Specialist (Interaction Centre)
Porsche Singapore Pte. Ltd.
Porsche Singapore is offering a vacancy as Customer Experience Specialist within its Marketing team.
The Customer Experience Specialist is responsible for delivering a professional, prompt and best-in-class service experience to customers across various communication channels. This role aims to create excitement and build trust, ultimately achieving the overall targeted customer satisfaction.

• Handle customer interactions by processing, coordinating, and following up on requests and queries across different channels (including online chat, social media, inbound and outbound calls, and emails), ensuring satisfaction through proactive follow-ups
• Investigate complex cases or complaints submitted by customers and provide resolutions to the cases/complaints, including working with various stakeholders and crafting replies
• Log all queries and requests accordingly into the Porsche inhouse system and update the status and resolution on a timely basis.
• Ensure secure handling of IT systems and maintenance of customer records in the Customer Relationship Management database
• Support data and reporting tasks, including report preparation, assistance in data cleaning, extraction, segmentation, and qualification. Additionally, identify and analyse market needs, and provide regular reports on customer insights, campaign performance, and case resolutions to internal stakeholders, ensuring business retention and growth
• Provide support for campaign activities, which includes managing guest RSVPs, consolidating guest data, overseeing actual-day campaign registration, and other duties as assigned
• Pre-qualify all campaign leads for the Porsche Consultants
• Perform all other adhoc duties and projects as assigned
  

• At least 2 years of working experience preferably in a customer service role
• Excellent verbal, written and interpersonal communication skills and telephone etiquette
• Proficient in Microsoft Office applications
• Ability to perform rotating shift work including public holiday and weekend shifts

Job Type

Full Time; Permanent

Responsibilities

Pre-Arrival/Departure/Transit:

∙ Review passenger manifests and flight information.

∙ Prepare necessary documents and materials.

Meet & Greet Services:

∙ Greet passengers at designated meeting points (arrival/departure gates).

∙ Escort passengers through airport procedures (immigration, customs, baggage claim).

∙ Assist with luggage handling and transportation.

∙ Provide assistance with mobility aids (e.g., wheelchairs, buggies).

∙ Help passengers complete airport forms and documentation.

∙ Address and resolve passenger queries and concerns.

Communication:

∙ Liaise with airline staff and airport authorities.

∙ Update the Shift Controller of any flight updates, delays, or cancellations.

Safety and Security:

∙ Ensure passenger safety and adhere to airport security protocols.

Other Responsibilities:

∙ Maintain accurate records and reports.

∙ Participate in training and development programs.

∙ Uphold company standards and values.

Requirements

Excellent communication and interpersonal skills.

Ability to work effectively in a fast-paced environment.

Strong problem-solving and adaptability skills.

Familiarity with airport procedures and layout.

Physical ability to stand, walk, and lift items as required.

If you are customer-oriented and thrive in dynamic environments, we’d love to have you on our team!

As a Customer Service Agent in the Lounge, you will play a key role in delivering an exceptional guest experience by providing high-quality food and beverage service in a refined lounge setting. You will be responsible for ensuring smooth service flow, upholding hygiene and service standards, and maintaining a high level of customer satisfaction throughout the guest journey.

Menu Appreciation

• Be well-versed in the lounge's food and beverage offerings, with emphasis on the Singapore Hawker Fair menu.
• Understand and communicate information on allergens and dietary restrictions to guests accurately.

Mis-en-place

• Prepare and polish glassware, silverware, and crockery to ensure readiness for service.
• Set up service stations, dining tables, and event carts according to established standards.

Sequence of Service

• Greet and escort guests using appropriate service verbatims.
• Take guest orders, serve, and present dishes professionally and promptly.
• Maintain cleanliness and service flow between courses.
• Clear and reset tables efficiently.
• Assist with runner duties when required.

Lounge Operations & System Use

• Accurately enter orders into the lounge system.
• Complete daily reports, shift handovers, and assist with inventory checks.
• Uphold safety, housekeeping, and hygiene standards at all times.

Guest Experience & Support

• Handle special requests, service recovery for delays or disruptions, and manage unique passenger needs with discretion.
• Ensure all guest feedback or incidents are reported and followed up in a timely manner.
• Comply with PDPA (Personal Data Protection Act) and APD (Airport Pass Directive) protocols during all interactions.

Key Requirements

• Able to commit to a 6 day work week on rotating shifts, including weekends and Public Holidays.
• Good command of English, both written and spoken.
• Neat and well-groomed appearance with a professional demeanor.
• Team-oriented with a strong service mindset.
• Excellent interpersonal and communication skills.
• Prior experience in food and beverage or hospitality will be an advantage.

Clarice Lim (R1656152) | Anchor Search Group Pte Ltd (17C8528)

Assist passengers throughout the check-in process, boarding gates, and arrivals. Greet and assist with kiosks, bag drops, gate duties.

JOB SUMMARY

Reporting to the Front Office Manager, the Guest Service Agent is the first point of contact for the guests and will support in managing the day-to-day operations in the reception area to ensure that guests feel welcomed.

MAIN RESPONSIBILITIES

• Provide quality service to the guest by responding to their requests promptly, efficiently and courteously during check-in, check-out and throughout their stay.
• Provide a creative experience to all guests
• Ensure all guests are welcome/farewell in a personalized manner; VIPs to be escorted to the room to introduce hotel facilities
• Assist guests in the lobby during busy periods and whenever required
• Collect guest feedback in the lobby when the opportunity arise, and update all the Guest Comments in the Opera Guest History.
• Ensure that the welcome drink corner is always clean and ready and the lobby is neat at all times
• Maintain strict security procedures with accounting procedures, issue of room keys and guest confidentiality.
• Use every opportunity to promote hotel facilities and maximise sales through sound product knowledge and selling skills.
• Carry out reception duties as required
• Provide a smooth and timely check in/out for all guests
• Ensure that guest request/s are being followed up promptly and efficiently throughout their stay; following up with traces
• Provide all guest with accurate and in-depth information upon their request; good knowledge of products, services, pricing, special promotional offers and special events

REQUIREMENTS

• Diploma in Tourism / Hospitality Management
• Preferably 1 year of experience in a similar capacity
• Excellent reading, writing and oral proficiency in English language
• Proficient in MS Excel, Word, & PowerPoint

Location: Changi North

Working Hours: Monday to Friday, 8:30am – 5:30pm

What You'll Get:

• Attractive allowance, AWS, and variable bonus
• Weekday work only – enjoy your weekends off
• Transport provided from multiple convenient locations

What You'll Be Doing:

• Perform thorough checks on delivery documents before departure
• Deliver and collect goods on schedule with care and precision
• Report any stock damage, defects, or shortages to your supervisor
• Handle goods according to safety and handling guidelines to prevent damage

What We're Looking For:

• Good knowledge of Singapore roads and landmarks
• Team player with strong attention to detail and good interpersonal skills
• Able to thrive in a fast-paced environment
• Possess a valid Class 3 Driving License

Apply now via WhatsApp: wa.me/

EA Personnel: Annabelle Lim

EA Reg. No: R23116936

EA License No: 95C2823

InterContinental Singapore Robertson Quay is seeking an organized and meticulous Instant Service Agent to join our dynamic team. Under the general direction of the Duty Manager, this candidate will be responsible for the operational efficiency of all Instant Service areas during shift. Accountable for the service delivery of those areas to ensure guests receive a consistent luxury experience. The candidate will also be responsible for coordinating with all hotel departments to ensure a consistently seamless and exceptional guest experience.

At InterContinental Hotels & Resorts we want our guests to feel special, cosmopolitan and In the Know which means we need you to:

Invite Discovery: We are open to experiencing and building our knowledge of ourselves, the people and the cultures around us – and invite and encourage others to do the same.

Embrace Empowerment: We cultivate environments where we celebrate differences, foster belonging and actively empower and care for each other.

Champion Possibility: We are proud to be a global luxury brand that continuously innovates, set the standard, and pushes what's possible for our industry, our guests and our colleagues.

Your Day to Day

PEOPLE

• Adhere to the InterContinental Brand Standard Guidelines and Standard Operating Procedures.
• Maintain company grooming standards and set an example for others.
• Report any guest feedback, difficulties, or relevant matters to your supervisor promptly.
• Coordinate with the In-Room Dining and Culinary teams to ensure timely and professional delivery of guest orders.
• Liaise with the Concierge team to ensure follow-up on taxi bookings, luggage assistance, and newspaper requests.
• Communicate effectively with Housekeeping to ensure all related guest requests are attended to.
• Coordinate with the Engineering team to ensure timely response to maintenance-related guest requests.
• Attend and actively participate in daily briefings, training sessions, and scheduled meetings.
• Work collaboratively within a diverse team, respecting different viewpoints, cultures, and backgrounds.
• Foster effective communication between the Front Desk and other operational departments.
• Ensure proper handover procedures for the accurate transfer of relevant information during shift changes.
• Carry out any other duties as assigned.

GUEST EXPERIENCE

• Demonstrate service excellence aligned with company and industry standards.
• Answer calls promptly and attend to guest requests accurately and efficiently.
• Anticipate guest needs and remember guest preferences.
• Greet all guests warmly; use their names whenever possible.
• Ensure guests leave with a positive impression of the hotel.
• Escalate unresolved guest issues to Guest Services team or Duty Manager.
• Stay updated on hotel events, programs, and local area knowledge.
• Recognize and engage IHG Rewards Club and Ambassador members.
• Keep reception and service areas neat and organized at all times.
• Attend to safety box usage requests responsibly.
• Register guest arrivals as per SOPs.
• Ensure accurate and prompt delivery of guest messages.
• Respond to written and verbal guest requests courteously.
• Answer calls within three rings and execute timely wake-up calls.
• Record IRD orders and taxi requests properly; relay details to relevant teams.
• Note dietary requirements and allergies when taking F&B orders.
• Perform tasks assigned by Guest Service Executive, Supervisor, or Manager.

RESPONSIBLE BUSINESS

• Comply with the Company's Code of Conduct
• Maintenance of security of information relating to guests and colleagues in the hotel
• Align self with company values, mission and desired behaviors
• Perform correct handling and updating of IHG Rewards Club membership in Loyalty Connect and Opera
• Demonstrate understanding and awareness of all policies and procedures relating to Health, Hygiene, Security and Fire Life Safety as well as emergency and evacuation procedures.
• Ensure all security incidents, accidents and near misses are always logged in a timely manner and brought to the attention to the Duty Manager
• Reuse, Reduce and Recycle whenever possible

ACCOUNTABILITY

• Primary role is to deliver excellent and exceptional service, ensuring guests feel welcomed to the hotel.
• Supervise all Guest Service Part-Timers under your care.
• Responsible for duties and performance in line with property-specific requirements.

QUALIFICATIONS AND REQUIREMENTS

• Diploma or Degree or equivalent in Hotel Management/Business Administration
• Must be able to speak fluent English
• Ability to stand for extended periods and lift items up to 50 pounds.
• Operate property management systems using a keyboard.
• Handle various physical tasks and equipment.
• Strong communication skills for guest, staff, and third-party interactions.
• Read, write, and interpret reports, instructions, and training materials.
• Use of basic math and budgeting concepts for reports and analysis.
• Apply problem-solving, organizational, and training skills regularly.
• Willingness to travel for training or certifications when required.
• Available to work rotating shifts, including nights, weekends, and holidays.

What we offer

We'll reward your hard work with a competitive salary and a comprehensive benefits package – including generous room and dining discounts, exceptional training opportunities and a strong support for your ongoing career development.

Join us and you'll become part of the global IHG family – and like all families, all our individual team members share some winning characteristics. As a team, we work better together – we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care: that you notice the little things that make a difference to guests as well as always looking for ways to improve – visit to find out more about us.

IHG is an equal opportunity employer: Minorities / Females / Disabled / Veterans.

• Prepare workstation at the start of shift and ensure all equipment and required work materials are in order.
• Handle room registration of arriving guests in accordance to the Service Quality Review standards to achieve optimal customer satisfaction.
• Up to date of internal promotions and be familiar with the local community and famous events in town. Appropriate recommendations can be made to guests to enhance their stay in MBS and Singapore.
• Perform lobby ambassador duties including but not limited to the following: attend to guests upon arrival and directing guests to the designated check in / out locations; engaging and interacting with guests during the wait to enhance the guests' arrival experience
• Adapt to changes and ensure adherence to organisational operating procedures and service standards.
• Handle the arrival and departure process of Gaming VIPs including those arriving and departing via private jet and airport limousine transfers.
• Handle the arrival and departure process of Non-Gaming VIPs and limousine arrival guests including room assignments and meet and greet service.
• Handle group arrivals by communicating with organizer/tour leader, managing room assignments, preparing room keys, welcoming group upon arrival and liaising with Express Service for wake-up call requests and In Room Dining for takeaway breakfast requests.
• Handle guests requests and redirect the request to the appropriate department(s) if request is not within scope and capacity of Front Office ensuring guests' requests are followed through.
• Handle guest requests made through incoming calls and perform follow-up with the Command Centre.
• Handle guests' s challenges and feedback and escalate to higher management if necessary
• Handle room check out including regular checkout, express checkout and video checkout.
• Support Guest Service Agents with assignment of clean rooms during check in process.
• Handle cashiering activities including deposits, paid-outs and foreign currency exchange
• Handle hotel expenses settlement of Gaming VIPs.
• Perform night audit function including date roll procedures and reconciliation of Front Office and Concierge TMs' cashiering transactions
• Perform back-of-house roles including credit card settlement for express checkouts, guest billing enquiries, FCS requests, guest amenities arrangement, check in/out of back-to-back reservations and in-house guest high balance credit check.
• Liaise with Finance and Casino teams for all past dated guest account adjustments and credit card transactional disputes.
• Manage out of order and out of service room inventory through communication with Facilities and Housekeeping Departments.
• Handle future and on-day room assignment and inventory control
• Be conversant with manual operations process during downtime of property management system.
• Promote the different categories of guest rooms and MBS operated F&B outlets and offerings and provide assistance to make bookings if required.
• Maintain close liaison with all other departments to have a good understanding of the operational flow to ensure seamless guest experiences.

• Exhibit exceptional customer service at all times to guests and fellow employees
• Collect and update guest personal information, preferences, practices and interests to ensure accurate guest profile and history
• Recommend new ideas to enhance guest experience and revenue generation.

• Be aware of OSHA (Occupational Safety and Health Act), practices and reinforces safety guidelines.
• Report and document incidents that command management's attention; incidents may include vandalism, fight, fire, abuse, accidents, etc.
• Monitor activities in both front and back of the house; report any suspicious characters, items and/or activities to Security Department
• Respond to emergency situations
• Respond to guest requirements as long as they are safe, legal and economically sound

• Demonstrate an enjoyment and enthusiasm for work through effective relationships with other Team Members/ Department by embracing OneMBS culture.
• Self -Motivate for continuous learning and development
• Undertake the role of mentoring new Team Members with front desk operations and procedures upon completion of their classroom training

• Attend scheduled departmental meetings as required.
• Review systems and processes for workflow and productivity improvement.
• Perform administrative duties such as inventory and filing of reports as required based on the assigned duty given within the Front Office Team.
• Observe the usage of supplies to ensure that it's within budget and minimize wastage.
• Contribute ideas in support of the company vision, mission, value and guiding principles
• Active involvement in sustainability programmes to drive organisational green initiatives
• Perform any other duties and responsibilities as and when assigned by Management

• Minimum GCE 'N' or 'O' Levels
• Qualifications in Hospitality Management from a recognized institution is an added advantage

• Minimum 1 year experience in the same capacity
• Good guest relation and problem solving skills
• Good planning and execution skills
• Ability to manage time, organize, good communication and motivational skills
• Meet the attendance guidelines of the job and adhere to departmental and company policies

• PC Literacy and good typing skills.
• Basic knowledge in Microsoft Office applications

• Candidates must have a good command of spoken and written English, and any additional language is an advantage
• Pays attention to details and have strong customer service skills
• Mature, meticulous, resourceful, organized and able to work independently
• A team player and takes initiative to assist other Team Members when required
• Have impeccable follow-through; and "Can Do" attitude and mindset.
• Be willing to work any day and any shift
• Well-groomed and professional disposition.