1,727 Senior Support Engineer jobs in Singapore

Job Description:

1. Front-line support for customer inquiries and issues via email and phone;
2. Diagnose and troubleshoot product configuration and functional issues remotely and onsite;
3. Effective escalation to Level 2 or product vendor for action and resolution;
4. Able to handle flexible working hours on demand basis; and
5. Maintain rapport with customers and competence in managing vendors; and
6. Any other ad-hoc duties assigned.

Job Requirement

• Degree/Diploma in Computer Science / IT Technology or equivalent
• Exposure to networking and security solutions such as firewall, load balancers, endpoint protection will be an advantage
• With working experience in an SI or distributor environment with network security skillset is a plus
• Good IT Knowledge in OSI Layer,TCP/IP, LAN/WAN and network security
• Ability to work under pressure with minimal supervision
• Excellent in communication and analytical skills
• Positive working attitude and team player
• Willing to work extended office hours when needed
• Fresh graduates are welcome to apply

As an L1 Network Support Engineer, you will be maintaining and troubleshooting hardware infrastructure and systems.

Responsibilities:

· Provide Field Support by carrying out Corrective Maintenance (CM) as a result of failure of the hardware and software.

· Assist to restore the system to its operational condition.

· Support in monitoring and maintain the records of the overall system operational availability and reliability, including Mean Time Between Failure (MTBF), Mean Time to Repair (MTTR), system downtime duration and the types of hardware defects as well as all related software versions, patches.

· Support in field testing by carry out software testing on the system whenever there is a new software bug fixes and ensure the correct configuration of the system is loaded for software / system testing and before the system is used for production.

· Provide technical support in managing the spares provisioning, support and test equipment and other tools.

· Assist in undertaking store keeping functions in respect of receipt, issue and disposal.

· Support in carrying out serviceability check on the spares and to ensure prompt and appropriate action is taken to rectify any fault on the spares.

· Assist in monitoring the end-of-life and end-of-support status of the spares and installed hardware.

· Support in carrying out preventive maintenance on the hardware to retain the system in the specified operational condition in accordance to the planned maintenance schedule.

· Assist in performing calibration, servicing and verification of system configurations and submit the report.

Knowledge, Skills and Experience:

· Diploma / Bachelor’s Degree in IT/Engineering discipline

· Minimally 1-2 years of experience in supporting network, security, server and UPS

· Minimally 1-2 years of experience in supporting mission critical systems

· CCNA Certification is essential

· Well-versed in IT Service Management (ITSM) standards, processes, guidelines and best practices will be an added advantage

· Prior working experience in any Server / Network / Uninterruptible Power System / Security products such as Firewall, PIM and PAM and Server Virtualization will be an added advantage

· Ability to cope in a highly pressured fast-paced environment

· Customer orientated with high level of service attitude

· Open to work Changi Airport and shift timings

· Good listening and analytical skills

· Hardworking, outgoing and enthusiastic

· Positive working attitude

· Team player, and also able to work independently and with little supervision

· Able to thrive in a dynamic environment

· Able to understand the system and architecture diagrams

· Able to understand the user operation environment

· Willingness to pick up new technologies

As an L1 Network Support Engineer, you will be maintaining and troubleshooting hardware infrastructure and systems.

Responsibilities:

· Provide Field Support by carrying out Corrective Maintenance (CM) as a result of failure of the hardware and software.

· Assist to restore the system to its operational condition.

· Support in monitoring and maintain the records of the overall system operational availability and reliability, including Mean Time Between Failure (MTBF), Mean Time to Repair (MTTR), system downtime duration and the types of hardware defects as well as all related software versions, patches.

· Support in field testing by carry out software testing on the system whenever there is a new software bug fixes and ensure the correct configuration of the system is loaded for software / system testing and before the system is used for production.

· Provide technical support in managing the spares provisioning, support and test equipment and other tools.

· Assist in undertaking store keeping functions in respect of receipt, issue and disposal.

· Support in carrying out serviceability check on the spares and to ensure prompt and appropriate action is taken to rectify any fault on the spares.

· Assist in monitoring the end-of-life and end-of-support status of the spares and installed hardware.

· Support in carrying out preventive maintenance on the hardware to retain the system in the specified operational condition in accordance to the planned maintenance schedule.

· Assist in performing calibration, servicing and verification of system configurations and submit the report.

Knowledge, Skills and Experience:

· Diploma / Bachelor's Degree in IT/Engineering discipline

· Minimally 1-2 years of experience in supporting network, security, server and UPS

· Minimally 1-2 years of experience in supporting mission critical systems

· CCNA Certification is essential

· Well-versed in IT Service Management (ITSM) standards, processes, guidelines and best practices will be an added advantage

· Prior working experience in any Server / Network / Uninterruptible Power System / Security products such as Firewall, PIM and PAM and Server Virtualization will be an added advantage

· Ability to cope in a highly pressured fast-paced environment

· Customer orientated with high level of service attitude

· Open to work Changi Airport and shift timings

· Good listening and analytical skills

· Hardworking, outgoing and enthusiastic

· Positive working attitude

· Team player, and also able to work independently and with little supervision

· Able to thrive in a dynamic environment

· Able to understand the system and architecture diagrams

· Able to understand the user operation environment

· Willingness to pick up new technologies

As an L1 Network Support Engineer, you will be maintaining and troubleshooting hardware infrastructure and systems.

Responsibilities:

· Provide Field Support by carrying out Corrective Maintenance (CM) as a result of failure of the hardware and software.

· Assist to restore the system to its operational condition.

· Support in monitoring and maintain the records of the overall system operational availability and reliability, including Mean Time Between Failure (MTBF), Mean Time to Repair (MTTR), system downtime duration and the types of hardware defects as well as all related software versions, patches.

· Support in field testing by carry out software testing on the system whenever there is a new software bug fixes and ensure the correct configuration of the system is loaded for software / system testing and before the system is used for production.

· Provide technical support in managing the spares provisioning, support and test equipment and other tools.

· Assist in undertaking store keeping functions in respect of receipt, issue and disposal.

· Support in carrying out serviceability check on the spares and to ensure prompt and appropriate action is taken to rectify any fault on the spares.

· Assist in monitoring the end-of-life and end-of-support status of the spares and installed hardware.

· Support in carrying out preventive maintenance on the hardware to retain the system in the specified operational condition in accordance to the planned maintenance schedule.

· Assist in performing calibration, servicing and verification of system configurations and submit the report.

Knowledge, Skills and Experience:

· Diploma / Bachelor’s Degree in IT/Engineering discipline

· Minimally 1-2 years of experience in supporting network, security, server and UPS

· Minimally 1-2 years of experience in supporting mission critical systems

· CCNA Certification is essential

· Well-versed in IT Service Management (ITSM) standards, processes, guidelines and best practices will be an added advantage

· Prior working experience in any Server / Network / Uninterruptible Power System / Security products such as Firewall, PIM and PAM and Server Virtualization will be an added advantage

· Ability to cope in a highly pressured fast-paced environment

· Customer orientated with high level of service attitude

· Open to work Changi Airport and shift timings

· Good listening and analytical skills

· Hardworking, outgoing and enthusiastic

· Positive working attitude

· Team player, and also able to work independently and with little supervision

· Able to thrive in a dynamic environment

· Able to understand the system and architecture diagrams

· Able to understand the user operation environment

· Willingness to pick up new technologies

Confidential Singapore, a leading provider of advanced intelligent manufacturing and state-of-the-art security solutions, is expanding its team to support next-generation CCTV surveillance, facial recognition, door access control, and integrated IoT security systems.

Key Responsibilities

• Network & System Support - (Surveillance & Security IoT Solutions)
• Design, configure, and troubleshoot network infrastructure for CCTV, facial recognition, and IoT security devices.
• Ensure stable integration of video management systems (VMS), IP cameras, access control systems, and IoT sensors over secure network architectures.
• Manage network performance (bandwidth, latency, VLAN, VPN, multicast routing) to ensure system reliability.
• Provide pre-sales and post-sales technical support, including solution design, proposal preparation, and product configuration.
• Coordinate and execute Proof of Concept (POC), testing, and project delivery.
• Participate in project acceptance tests, documentation, and training sessions for clients.
• Collect system feedback, analyze product performance, and propose improvements for network security and solution reliability.
• Support marketing and promotional activities with technical expertise and presentations.

Requirements

• Education: Diploma or Degree in Network Engineering, Telecommunications, Computer Science, or related fields.
• Experience: Minimum 3 years of hands-on experience with:
• CCTV surveillance platforms, facial recognition software, and IoT access control systems
• Network devices (routers, switches, firewalls) and protocols (TCP/IP, VLAN, QoS, VPN)
• Video management systems (VMS), storage solutions (NAS/SAN), and IoT security protocols (ONVIF, MQTT, RTSP)

Technical Skills:

LAN/WAN design & implementation, PoE for IP cameras, redundancy & failover solutions

Ability to diagnose, troubleshoot, and resolve complex network/system issues

Soft Skills:

• Strong communication and customer service orientation
• Organized, detail-oriented, and able to coordinate across teams
• Preferred Certifications (Advantageous):
• CCNA / HCNA / CompTIA Network+
• Vendor certifications in CCTV or security platforms

How to Apply:

Interested applicants, please submit your updated CV. Only shortlisted candidates will be contacted.

Interested applicants please kindly write to us with the address below with your updated resume in words document format along with your current remuneration details, notice period and expected salary.

Last updated by

Shirley Chong Ai Ling (Ning)

Client engagement Director

Reg R1325699

EA 01C3135

Email:

Employment Solutions with Integrity | Juhler Professionals | Singapore

(Juhler search is a sub division of Temp-team Singapore)

Confidential Singapore, a leading provider of advanced intelligent manufacturing and state-of-the-art security solutions, is expanding its team to support next-generation CCTV surveillance, facial recognition, door access control, and integrated IoT security systems.

Key Responsibilities

• Network & System Support - (Surveillance & Security IoT Solutions)
• Design, configure, and troubleshoot network infrastructure for CCTV, facial recognition, and IoT security devices.
• Ensure stable integration of video management systems (VMS), IP cameras, access control systems, and IoT sensors over secure network architectures.
• Manage network performance (bandwidth, latency, VLAN, VPN, multicast routing) to ensure system reliability.
• Provide pre-sales and post-sales technical support, including solution design, proposal preparation, and product configuration.
• Coordinate and execute Proof of Concept (POC), testing, and project delivery.
• Participate in project acceptance tests, documentation, and training sessions for clients.
• Collect system feedback, analyze product performance, and propose improvements for network security and solution reliability.
• Support marketing and promotional activities with technical expertise and presentations.

Requirements

• Education: Diploma or Degree in Network Engineering, Telecommunications, Computer Science, or related fields.
• Experience: Minimum 3 years of hands-on experience with:
• CCTV surveillance platforms, facial recognition software, and IoT access control systems
• Network devices (routers, switches, firewalls) and protocols (TCP/IP, VLAN, QoS, VPN)
• Video management systems (VMS), storage solutions (NAS/SAN), and IoT security protocols (ONVIF, MQTT, RTSP)

Technical Skills:

LAN/WAN design & implementation, PoE for IP cameras, redundancy & failover solutions

Ability to diagnose, troubleshoot, and resolve complex network/system issues

Soft Skills:

• Strong communication and customer service orientation
• Organized, detail-oriented, and able to coordinate across teams
• Preferred Certifications (Advantageous):
• CCNA / HCNA / CompTIA Network+
• Vendor certifications in CCTV or security platforms

How to Apply:

Interested applicants, please submit your updated CV. Only shortlisted candidates will be contacted.

Interested applicants please kindly write to us with the address below with your updated resume in words document format along with your current remuneration details, notice period and expected salary.

Last updated by

Shirley Chong Ai Ling (Ning)

Client engagement Director

Reg R1325699

EA 01C3135

Email:

Employment Solutions with Integrity | Juhler Professionals | Singapore

(Juhler search is a sub division of Temp-team Singapore)

Overview:We are seeking a skilled Network Security & Troubleshooting Specialist to join our team. The ideal candidate will have a strong understanding of network technologies including MPLS, Firewalls, Proxies, and DNS. This role requires the ability to troubleshoot and resolve complex network issues efficiently. While specific product knowledge is not mandatory, a robust understanding of these technologies and their applications in real-world scenarios is essential.

Key Responsibilities:

• L1, L2 Troubleshooting experience.
• Monitor and troubleshoot network issues related to MPLS, Firewalls, Proxies, and DNS.
• Maintain and configure F5 Load Balancers, including virtual servers, pools, and iRules.
• Conduct packet analysis and isolate network problems effectively.
• Collaborate with cross-functional teams to resolve network disruptions and optimize network performance.

Qualifications:

• Experience with network troubleshooting and understanding of MPLS, Firewalls, Proxy, and DNS.
• Hands-on experience with F5 Load Balancers preferred; F5 Certified Administrator (201) certification is beneficial but not required.
• Ability to analyze and interpret complex network systems.
• Strong problem-solving skills and capacity to work under pressure.

Working Hours:

• This position requires shift work based on a rotating schedule, including daytime hours and weekends (e.g., 2 days on, 3 days off, or 3 days on, 2 days off).

Don't miss out on this chance to be a part of a dynamic and growing team. Take the Next Step in your career journey with us

• To apply, please submit your updated resume along with your notice period, current salary package details, including base salary, incentives, annual wage supplement, and expected salary.
• Click on the 'Apply here' button to drop your resume directly or email it to
• Our team will review all applications and contact shortlisted candidates for further steps in the selection process.

Susmita Sahu

EA License No: 91C2918

Personnel Registration Number: R23114076

Overview: We are seeking a skilled Network Security & Troubleshooting Specialist to join our team. The ideal candidate will have a strong understanding of network technologies including MPLS, Firewalls, Proxies, and DNS. This role requires the ability to troubleshoot and resolve complex network issues efficiently. While specific product knowledge is not mandatory, a robust understanding of these technologies and their applications in real-world scenarios is essential.

Key Responsibilities:

• L1, L2 Troubleshooting experience.
• Monitor and troubleshoot network issues related to MPLS, Firewalls, Proxies, and DNS.
• Maintain and configure F5 Load Balancers, including virtual servers, pools, and iRules.
• Conduct packet analysis and isolate network problems effectively.
• Collaborate with cross-functional teams to resolve network disruptions and optimize network performance.

Qualifications:

• Experience with network troubleshooting and understanding of MPLS, Firewalls, Proxy, and DNS.
• Hands-on experience with F5 Load Balancers preferred; F5 Certified Administrator (201) certification is beneficial but not required.
• Ability to analyze and interpret complex network systems.
• Strong problem-solving skills and capacity to work under pressure.

Working Hours:

• This position requires shift work based on a rotating schedule, including daytime hours and weekends (e.g., 2 days on, 3 days off, or 3 days on, 2 days off).

Don't miss out on this chance to be a part of a dynamic and growing team. Take the Next Step in your career journey with us!

• To apply, please submit your updated resume along with your notice period, current salary package details, including base salary, incentives, annual wage supplement, and expected salary.
• Click on the 'Apply here' button to drop your resume directly or email it to .
• Our team will review all applications and contact shortlisted candidates for further steps in the selection process.

Susmita Sahu

EA License No: 91C2918

Personnel Registration Number: R23114076

Overview: We are seeking a skilled Network Security & Troubleshooting Specialist to join our team. The ideal candidate will have a strong understanding of network technologies including MPLS, Firewalls, Proxies, and DNS. This role requires the ability to troubleshoot and resolve complex network issues efficiently. While specific product knowledge is not mandatory, a robust understanding of these technologies and their applications in real-world scenarios is essential.

Key Responsibilities:

• L1, L2 Troubleshooting experience.
• Monitor and troubleshoot network issues related to MPLS, Firewalls, Proxies, and DNS.
• Maintain and configure F5 Load Balancers, including virtual servers, pools, and iRules.
• Conduct packet analysis and isolate network problems effectively.
• Collaborate with cross-functional teams to resolve network disruptions and optimize network performance.

Qualifications:

• Experience with network troubleshooting and understanding of MPLS, Firewalls, Proxy, and DNS.
• Hands-on experience with F5 Load Balancers preferred; F5 Certified Administrator (201) certification is beneficial but not required.
• Ability to analyze and interpret complex network systems.
• Strong problem-solving skills and capacity to work under pressure.

Working Hours:

• This position requires shift work based on a rotating schedule, including daytime hours and weekends (e.g., 2 days on, 3 days off, or 3 days on, 2 days off).

Don't miss out on this chance to be a part of a dynamic and growing team. Take the Next Step in your career journey with us!

• To apply, please submit your updated resume along with your notice period, current salary package details, including base salary, incentives, annual wage supplement, and expected salary.
• Click on the 'Apply here' button to drop your resume directly or email it to .
• Our team will review all applications and contact shortlisted candidates for further steps in the selection process.

Susmita Sahu

EA License No: 91C2918

Personnel Registration Number: R23114076