835 Senior Support Engineer jobs in Singapore

About CyberArk :
CyberArk (NASDAQ: CYBR), is the global leader in Identity Security. Centered on privileged access management, CyberArk provides the most comprehensive security offering for any identity – human or machine – across business applications, distributed workforces, hybrid cloud workloads, and throughout the DevOps lifecycle. The world’s leading organizations trust CyberArk to help secure their most critical assets. To learn more about CyberArk, visit our CyberArk blogs or follow us on X, LinkedIn or Facebook.
Job Description
CyberArk Technical Support Engineers provide multiple channels of technical assistance to help ensure their customers are secure and properly using their Machine Identity Security (MIM) products (previously named as Venafi's solution).
Comfortable with early or late shifts and rotating on-call work, including weekends.
Provide technical support for customers purchasing and using Machine Identity Security products.
Assist in designing technical solutions for customers based on CyberArk’s MIM and partner products and technology.
Collaborate with the Sales team to ensure a unified product and services solution.
Proactively address customer issues and log all interactions in our CRM.
Assist customers in installing and customizing MIM products in their environment.
Establish and maintain effective working relationships with clients.
Work effectively with QA and development teams to troubleshoot and resolve complex product issues.
Travel up to 20% within APJ or internationally may be required.
Contribute to creating and delivering product training.
Assist in writing product knowledge base articles.
Qualifications
Bachelor of Science in Computer Science or a related technical field.
Ideally, 5 years of enterprise-level troubleshooting and support experience or equivalent expertise.
Knowledge of Public Key Infrastructure (PKI), including technology, standards, and implementations.
Understanding of large network design, layout, and operations.
Experience with directory technologies and standards, e.g., LDAP, Active Directory.
Database experience (MS SQL/MySQL), including writing queries.
Excellent presentation, verbal, and written communication skills.
What Sets You Apart?
Experience using CyberArk’s MIM products.
Experience with web application technologies (MQ, Mainframe, WebSphere, IIS, F5s) is a plus.
Understanding of web application design and implementation.
Basic scripting or coding skills (Bash, PowerShell, C#, Python).
Experience working with APIs.
Experience working with complex computing systems.
Direct security or systems management industry experience.
Ability and willingness to learn and work independently or in a team.
CISSP or other security certifications are a plus.
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Job Description

- Provide technical support to end-users, resolving hardware and software issues efficiently.

- Prepare technical report on support issues, including feedback, analysis, and recommendations for improvement.

- Maintain, troubleshoot, and support IT equipment such as laptops, desktops, printers, network switches, and other related devices.

Requirements

- Possess certification in Information Technology (IT) or an equivalent field with 1-5 years relevant experience.

- Knowledge and hands-on experience in deploying network devices and managing network infrastructure.

- Strong interpersonal and communication skills, with the ability to collaborate effectively with colleagues and stakeholders.

- Ability to work independently as well as collaboratively in a team environment.

- A keen interest in discovering, evaluating, and implementing new technologies.

- Able to start work immediately or within short notice period.

- Possess class 3 driving license would be considered an advantage

Location: Mandai

NextLabs is a security software company focused on developing mission critical next generation policy enforcement infrastructure and system software. NextLabs provides large enterprises with active, policy-driven control of their information network wherever and whenever it is used by employees, contractors and partners. Our policy management platform and universal enforcement solutions enable centrally managed information security control policies across all applications, data and digital business processes.

The NextLabs is looking to expand our Technical Support organization. Your will be one of the designated point of contact for customers. Technical Support team will provide product knowledge and expertise about NextLabs' Policy Platform and product family, will craft and implement support solutions that resolve customer issues and build customer goodwill for the long term. In this role, you will work closely with customers, Engineering, Sales and Professional Services organization to achieve excellent customer satisfaction with NextLabs' F2000 customer base. Your team will create and manage NextLabs Knowledge Base, track support issues reported by customers and ensure that issues are followed through to resolution.

Responsibilities include but are not limited to:

• Work efficiently with Technical Support, QA, Engineering, and Customer IT personnel to identify and solve customer issues.
• Create technical notes and develop case resolution report to contribute to the Technical Support Knowledge Base.
• Track support issues reported by customers and ensure that issues are followed through to resolution.
• Ability to create and manage cross-functional project teams to address complex technical issues.
• Help develop specification of requirements and development of support tools to automate common support processes or customer diagnostics.
• Build and maintain strong customer relationships and contribute toward a strong customer-oriented corporate image.
• Maintain deep understanding of NextLabs product and integrated third-party products.
• Train customer IT helpdesk personnel on NextLabs products, best practices and technical procedures for operating enterprise class policy management system.
• Participation in on call rotation carrying the after hours emergency support phone/pager.
• Creation of knowledge articles for relevant cases and general issues for the NextLabs technical support knowledge base.
• Tracking/performing technical activities and processes within technical support to ensure customers are handled within defined NextLabs quality standards.
• Making decisions on case escalations based on customer business situations by working with management and executive teams.
• Representing technical support to other departments as a customer advocate.

Requirements:

• Strong analytical skills to analyze complex technical problems and develop strategies for solution development.
• Business processes analysis skills to analyze customer process issues and develop strategies for solution development.
• System administration skills on Windows system and network environments.
• System administration skills on one or more relational database platforms such as MS SQL Server, Oracle or DB2.
• Experience with use and configuration of AD/LDAP directory services and VM Ware virtualization infrastructure will be a plus.
• Experience with programming or scripting.
• Knowledge of diagnostic tools and analysis.
• Strong organizational skills and interpersonal skills.
• Clear, effective and timely oral and written communications for IT and Management audiences.
• Self motivated and presents a positive attitude in dealing with customers and co-workers.

Education:

• BS in CS, MIS, EE, or any Engineering degree

Interested candidates may email resume

Responsibilities:

1) Handling technical support cases on-site or through phone, Whatsapp and email

2) Responsible for carrying out on-site installation and commissioning,troubleshooting, repair and maintenance.

3) Escalation and liaising with Vendors on reported technical related cases.

4) Conduct training or demonstrations to clients or users.

5) Internal product repair and training

Requirements:

• Min Diploma in Electrical/Electronic Engineering or IT related.

• 2 years relevant experience

• Good presentation and written communication skills

• Customer service oriented, positive attitude

• Malaysians Welcome

Responsibility:

1. Assist the sales team on any pre-sales inquiries

2. Provide professional technical support to our customers

3. Perform product testings to better understand our products

4. Provide trainings to both our internal staffs and our customers

5. Carry out professional after-sales support duties such as troubleshooting and warranty claim

Requirements:

· Diploma/Degree in n Information Technology/Computer Science, Electrical/Electronic or equivalent;

· Team player, fast learner, and able to work independent;

· Working experience in CCTV, Door Access and Solar products will be advantageous;

Other Information:

· 5 days work week (9:00~18:00, Mon~Fri);

· Work location: Bukit Batok;

· Attractive salary package + Allowance;

· Position availability: Immediately;

Interested candidate feel free to WhatsApp at or email resume to

Responsibilities

• Perform diagnostics, repair, and maintenance of robotic hardware and systems.
• Troubleshoot and resolve technical issues related to robot operation, functionality,and components.
• Support the Project Management team on-site with:
• Electrical works such as wiring, installation, and testing.
• Cable management and system setup.
• Equipment mounting and general setup assistance.
• Maintain accurate records of repairs, installations, and technical support activities.
• Liaise with internal departments and external vendors as needed for technical resolutions.
• Provide occasional training or guidance to users or junior technicians.

Requirements

• Diploma or higher in Electrical Engineering, Mechatronics, IT, or related technical field.
• 1–3 years of relevant experience in technical support, repair, or field service roles.
• Hands-on experience in robotics repair is highly preferred.
• Willingness to travel locally for site support when needed.

How to Apply:

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EA License No: 19C9950

EA Personnel: Pang Seng Leng Diana

EA Personnel Reg No: R

Job Responsibilities

• Understand and review the bid documents. To support the Sales department in RFQ process, preparation of technical BOM quotation.
• Ensure BOM is prepared in line with the Company's quality procedures with clear information/details.
• Prepare technical offer including deviations / clarifications / important notes.
• Ensure sourced components are supported through closely work with Procurement from technical perspective.
• Design and development of Junction Box, Power Distribution Boards, Control Panels and other Bartec's products for Hazardous Areas.
• Attending client's technical queries during project execution phase.
• Prepare GA, SLD and schematic diagram when required.
• Ensure BOM list complete and correct on GAD drawings and into ERP System.
• Ensure design in accordance to Bartec standards.
• Supervision of works, quality inspection, maintain quality records and documents as per ISO standards.
• Prepare and attend to client's inspection and testing requirement/FAT of job in hand when required.
• Work closely with document controller to prepare, compile, and submit project documentation.
• Coordinate work with other disciplines, other offices, and other project team members.
• Ensure that the Company's interests are always maintained within the project while ensuring a positive client relationship.
• Visit project sites as and when required.
• Other ad-hoc duties deemed fit and necessary by the company.

Job Requirements: -

• Degree / Diploma in Electrical Engineering or its equivalent
• Good fundamental of Electrical Safety and Area Classification.
• Good knowledge of Explosion Proof and Flame Proof, IP protection Class.
• Good knowledge of Electrical Instrument, Protection System
• Proficiency in computer knowledge of Microsoft Office software, AutoCAD, Inventor, SAP etc.
• Minimum 5 years' relevant experience, preferable in Oil and Gas, Petrochemical and other related industrial plant.

Job Scopes:

• Respond to phone and email inquiries from sales representatives and customers regarding product features, specifications, and applications.
• Troubleshoot and resolve customer issues through phone or email support.
• Research and evaluate competitor products to support market positioning and product development strategies.
• Conduct product application testing to support sales representatives and customer needs.
• Create and maintain training materials and demonstration manuals for product education.
• Design, plan, and deliver training sessions on products, applications, and competitive insights for both new hires and existing sales staff.
• Develop and distribute key product updates and sales support materials through the company intranet and electronic newsletters.
• Collaborate with the parent company in Japan on new product launches and coordinate related activities such as developing product literature.
• Travel to customer sites and affiliates to facilitate training seminars as needed.
• Support sales representatives in customer presentations when required.
• Identify and implement process improvements to enhance departmental efficiency.
• Adhere to company and departmental policies and procedures.
• Assist the office administrator with quotation preparation and order entry.
• Perform other duties or special projects as assigned.

Requirements:

• Strong ability to organize, prioritize, and manage tasks, activities, and projects to meet deadlines effectively.
• Skilled in active listening to fully understand and address inquiries or concerns.
• Strong analytical mindset, with the ability to break down complex information into core components for evaluation and understanding.
• Capable of building and maintaining positive interpersonal relationships, primarily through phone and email communication.
• Proficient in conveying complex concepts in a clear and simplified manner.
• Highly service-oriented, consistently seeking opportunities to support and assist others.
• Effective problem-solving skills, with the ability to identify challenges, analyze related data, evaluate alternatives, and implement practical solutions.
• Bachelor's degree in an engineering discipline (e.g., Computer, Electrical, or Mechanical Engineering) and/or a minimum of 2 years of relevant experience.

Wecruit Pte Ltd | 20C0270

Tew Jie Wei | R

• One of the leading solutions integrator of AIDC within South East Asia
• Commission provided
• No overseas traveling required

Responsibilities :

• Handling technical support cases on-site or through phone, Whatsapp and email
• Responsible for carrying out on-site installation and commissioning, troubleshooting, repair and maintenance
• Escalation and liaising with Vendors on reported technical related cases
• Conduct training or demonstrations to clients or users
• Internal product repair and training

Requirements:

• Diploma in Electrical/Electronic Engineering or IT related
• Minimum 2 years of relevant experience
• Good presentation and written communication skills
• Customer service oriented, positive attitude

Please include the following information in your resume.

• Current & Expected Salary
• Reason(s) for leaving
• Notice Period / Availability to commence work

By submitting any application or resume to us, you will be deemed to have agreed and consented to us disclosing your personal information to prospective employers for their consideration.

We regret only short-listed candidates will be notified.

EA License | 18C9251 WGT Group

Registration No | R Ketty Lim