7,146 Senior IT Support jobs in Singapore
Help Desk Support Specialist
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Job Description
We are seeking a highly skilled and motivated Customer Service Representative to join our team. As a key member of our customer-facing team, you will be responsible for providing exceptional support to our customers through various channels.
- Job Description:
- Provide technical assistance to customers via phone, email, or chat
- Respond to customer inquiries in a timely and professional manner
- Serve as the first point of contact for customers, resolving issues and escalating concerns as necessary
- Collaborate with internal teams to resolve customer complaints and improve overall customer satisfaction
- Analyze customer feedback to identify trends and areas for improvement
- Education: Bachelor's degree in a related field (e.g., business, communication, psychology)
- Technical Skills: Proficiency in Microsoft Office, Google Drive, and other software applications
- Communication Skills: Excellent written and verbal communication skills, with ability to articulate complex information in a clear and concise manner
- Problem-Solving Skills: Strong analytical and problem-solving skills, with ability to think critically and make sound decisions
- Cultural Competence: Ability to work effectively with diverse customer populations and maintain a customer-centric approach
- Professional Development: Opportunities for training and development to enhance job skills and knowledge
- Medical Insurance: Comprehensive medical insurance coverage
- Career Progress: Opportunities for career advancement and growth within the organization
Help Desk Support Specialist
Posted today
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Job Description
Our client is a global organization in the IT industry, seeking a Customer Service Representative to join their customer service team for ongoing transformation projects.
- Handle customer inquiries via email and phone, providing excellent service at every interaction.
- Manage stock reservations, delivery scheduling, invoicing, and order tracking.
- Coordinate with internal teams (sales, purchasing, warehouse, service, operations) to resolve issues and support smooth order fulfillment.
- Prepare customer reports (e.g. ETA, order status, POD, serial numbers) and assist with RMA/cancellation requests.
- Liaise with vendors for deal approvals and rebate programs.
- Build and maintain strong relationships with customers and resellers, educating them on tools and processes for seamless transactions.
- Support process improvements and undertake other duties as assigned.
Key Responsibilities:
- Customer Service
- Stock Management
- Order Tracking
- Reporting
- Vendor Liaison
- Relationship Building
- Process Improvement
To be successful in this role, you will need:
- Min 2 years of working experience in customer service field.
- Experience in using Microsoft Office and SAP.
- Comfortable to work in fast-paced environment.
As a valued member of our team, you can expect:
- A dynamic and supportive work environment.
- Ongoing training and development opportunities.
- A competitive salary and benefits package.
If you are a motivated and experienced professional looking for a new challenge, please submit your resume and cover letter for consideration.
Help Desk
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About Us:
We are a leading laptop repair company specializing in high-quality hardware and software solutions for all major Windows laptop models. Our team is dedicated to providing exceptional customer service and expert technical support. We are looking for a dynamic Help Desk & IT Support Sales Consultant to join our growing team
Job Description:As a Help Desk & IT Support Sales Consultant, you will play a key role in diagnosing technical issues, performing laptop repairs, and driving sales through excellent customer engagement. You will interact with customers both face-to-face and via phone, providing expert advice and ensuring top-notch service.
Key Responsibilities:- Diagnose & Repair: Identify hardware/software issues in laptops and conduct high-quality repairs independently.
- Technical Expertise: Disassemble and reassemble various Windows laptop models with precision.
- Customer Service: Build strong relationships with customers, ensuring a smooth and positive repair experience.
- Sales & Consultation: Recommend repair solutions, upsell services, and close sales with strong persuasion skills.
- Problem-Solving: Troubleshoot technical issues efficiently and provide clear explanations to customers.
- Team Collaboration: Work closely with technicians and support staff to ensure seamless service delivery.
- Minimum 2 years of experience in sales or customer-facing roles (preferably in mobile/laptop repair).
- Strong knowledge of Windows laptop hardware/software troubleshooting and repair.
- Ability to diagnose, disassemble, and repair laptops independently.
- Excellent communication, negotiation, and presentation skills.
- Customer-focused mindset with strong problem-solving abilities.
- Ability to thrive in a fast-paced, target-driven environment.
- Salary: 2,500–3,000/month (Base Salary)
- Annual Leave: Up to 10 days
- Medical Leave: Up to 14 days
- Health Insurance
- Supplemental Pay: Commission-based incentives
- On-Site Position (No Remote Work)
Interested candidates can send their resume to:
Email:
WhatsApp: +65 9826 6901
Join our team and be part of a company that values expertise, customer satisfaction, and growth
Tell employers what skills you haveKeyboards
MacOS
Troubleshooting
Laptops
repair laptops
laptop systems
Troubleshooting Laptop
Retail Sales
Computer Hardware
repair issues
Good Communication Skills
Computer Repair
Windows
Apple Mac
Assembling
Customer Oriented
Excel
Windows O/S
Team Player
Laptop hardware
Help Desk Professional
Posted today
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Job Description
The ideal candidate has previous experience in effectively coping with a fast-paced, high-pressure role in a constantly changing business environment. They will be strongly team-focused and have proven communication skills.
- Answer contacts promptly and professionally.
- Log/validate all contacts Call Handling Database.
- Resolve a high percentage of customer problems using the relevant tools and systems.
We are looking for someone who is flexible and willing to work variable shift patterns. Ideally, candidates will have previous experience working within a technical support environment/customer service environment, delivering front-line service directly to customers.
Key Responsibilities:
- Manage end-to-end all calls logged, providing regular updates to customers on call status.
- Complete follow-on actions as appropriate.
- Invoke Escalation Procedures within defined time frames.
Requirements:
- Diploma or degree in any discipline.
- Some basic IT knowledge, preferably in desktop support.
- Ability to communicate at all levels, both technically and non-technically.
- Professional and confident.
Additional Skills:
- Excellent communication (written and oral) and listening skills.
- Strong customer focus with prior experience in a customer service role.
- Strong interpersonal skills.
- Analytical and diagnostic skills.
Help Desk Technician
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We are seeking an experienced IT Support Professional to join our team. As a key member of our organization, you will play a critical role in providing technical assistance and support to our clients.
Main Responsibilities:
- Provide multi-channel support by handling customer inquiries via various mediums including hotline, email, online forms, chatbot, portal, and case management system.
- Perform basic troubleshooting in accordance with standard operating procedures (SOPs) and user guides.
- Escalate complex or unresolved issues to the appropriate teams, ensuring timely resolution within the defined Service Level Agreement (SLA).
- Maintain accurate and timely records of all customer interactions and follow-ups in the CRM system.
- Monitor and highlight recurring issues or trends to the team leader for proactive resolution.
Requirements:
- ITE, NITEC, or Diploma in Computer Science or a related field.
- Minimum 2 years of experience in a Technical Helpdesk or IT Support role.
- Prior experience supporting government-related projects.
- Strong verbal and written communication skills.
- Familiarity with firewall configurations, IP address whitelisting, and basic networking concepts would be an added advantage.
- Detail-oriented with a high level of accuracy in logging and managing customer interactions.
- Proactive in identifying and escalating recurring issues or potential problem trends.
Help Desk Professional
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Job Summary
Our team is seeking a skilled Help Desk Professional to provide technical support and assistance to our employees.
About the Role
The successful candidate will be responsible for delivering high-quality IT services, ensuring timely resolution of technical issues, and providing excellent customer service. Key responsibilities include:
- Providing L1 and L2 on-site / remote IT support and fulfilling service requests for employees in all locations.
- Performing asset tracking of all corporate devices from purchase to disposal.
- Being responsible for end-to-end process for all new tickets in the ESM tool, incoming phone calls, Teams messaging to the Service Desk, including but not limited to providing first call resolution, logging of ticket, escalation of ticket, regular following up with users and tracking the closure of tickets within agreed SLA.
Requirements
To be successful in this role, you will need:
- At least 5 years of experience in a service desk or technical support role, with exposure to a variety of devices and applications in a corporate environment.
- Experience as system engineer/system administration.
- Proficiency in using ESM tools such as ServiceNow.
Skills and Qualifications
The ideal candidate will possess strong technical skills, excellent communication and problem-solving abilities, and a passion for delivering exceptional customer service. Key skills and qualifications include:
- Troubleshooting
- Asset Tracking
- Laptops
- Active Directory
- VIP
- Information Technology
- Logging
- Windows OS
- Service Desk
- Windows
- System Administration
- AV
- Team Lead
- ITIL
- Technical Support
What We Offer
We offer a dynamic and supportive work environment, opportunities for career growth and development, and a competitive compensation package.
Contact Information
For more information about this opportunity, please refer to the solutions/knowledge in the IT Service Desk playbook for reference and to facilitate self-service troubleshooting by our users.
Help Desk Specialist
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Job Description
The primary objective of this role is to deliver exceptional customer experiences by providing timely and effective support.
Key Responsibilities:- Customer Interaction : Engage with customers through various channels, including phone, email, chat, and in-person interactions. Provide accurate product information and resolve inquiries promptly.
- Issue Resolution : Investigate and resolve customer complaints in a professional and courteous manner. Escalate complex issues to relevant departments or supervisors when necessary.
- Order Management : Assist customers with placing orders, tracking deliveries, and managing account details. Process returns, exchanges, and service requests efficiently.
- Documentation and Reporting : Maintain detailed records of customer interactions, feedback, and actions taken using CRM systems. Provide regular reports on common issues and customer satisfaction trends.
- Interdepartmental Support : Collaborate with sales, logistics, technical support, and finance departments to resolve customer issues. Share customer feedback to enhance product offerings and services.
- Service Improvement : Participate in training sessions and contribute to process improvements. Develop and implement customer satisfaction surveys and feedback tools.
This role requires excellent communication and interpersonal skills, problem-solving ability, proficiency in CRM systems, and Microsoft Office Suite. The ideal candidate must be able to work under pressure and multitask effectively.
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Help Desk Specialist
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Our company seeks a skilled Desktop Support specialist to provide technical assistance to users. The ideal candidate will have a strong background in Microsoft Windows 10 and Microsoft Office 365.
Key Responsibilities:
• Provide timely and effective support to end-users, resolving help requests and escalating incidents as necessary.
• Perform imaging and re-imaging of computers as required.
• Conduct regular asset inventories and update incident records.
• Collaborate with IT teams to resolve technical issues and improve customer satisfaction.
Technical Requirements:
• Minimum 1 year experience in Microsoft Windows 10 and Microsoft Office 365 is required.
• Proficiency in troubleshooting, hardware, laptops, inventory, Active Directory, Windows 7, computer hardware, Microsoft Office 365, Windows, and customer satisfaction.
Skills Development:
• Continuous learning and improvement in technical skills and knowledge.
Working Conditions:
• Work may involve long hours, evening shifts, or weekend work during peak periods.
Performance Evaluation:
• Regular performance reviews will be conducted to assess job performance and areas for improvement.
Help Desk Coordinator
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Job Title:
A Customer Service Specialist is required to oversee end-to-end operations, logistics, and sales support. The ideal candidate will have 1-2 years of experience in logistics/customer service and possess strong customer service and communication skills.
Key Responsibilities:
- Coordinate with cross-functional teams to fulfill customer orders
- Plan, schedule, and manage resources for smooth operations
- Review processes and suggest improvements
- Support with general administrative tasks
Requirements:
- Minimum 1-2 years' experience in logistics/customer service
- Meticulous, detail-oriented, able to multitask in fast-paced environment
- Strong customer service and communication skills
Skills Required:
- Sales
- Able To Multitask
- Microsoft Excel
- Data Entry
- Procurement
- Adaptability
- Communication Skills
- Team Player
- Customer Service
- Shipping
Why Choose Us?
We offer a dynamic work environment that values teamwork, adaptability, and continuous improvement. Our team is committed to providing excellent customer service and supporting each other's growth and development.
Help Desk Technician
Posted today
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IT Support Role Overview
">We are seeking a highly skilled IT Support Specialist to join our team. As the primary point of contact for user support related queries, you will play a crucial role in ensuring the smooth operation of our infrastructure.
">Your key responsibilities will include participating in and implementing infrastructure projects, monitoring infrastructure stability, and documenting incidents and service requests.
">You will also be responsible for taking internal and external calls, resolving and escalating user requests, and providing statistical reports about support cases and incidents.
">To excel in this position, you should have a strong foundation in Computer Science or Information Technology, 1-2 years' experience in user support and helpdesk duties, excellent problem-solving and system troubleshooting skills, and outstanding interpersonal and communication skills.
">Key Qualifications:
">- Diploma or above in Computer Science, Information Technology or relevant discipline
- 1-2 years' experience in user support and helpdesk duties
- Strong problem solving and system troubleshooting skills
- Good interpersonal and communication skills