2,886 Senior IT Support jobs in Singapore

Job Responsibilities

Application Support

• Install other 3-party applications upon request. • Fault reporting: CCIS web case assignments and Tebs i-Track ticketing, BC Ticketing, HRIQ Ticketing, etc. • Making support request to issues related to Microsoft Office 365 platform.

• Microsoft Office Apps Issues, e.g. OneDrive access issues, etc.

• Escalation to L2 Support.

General Support

Fault reporting: Laptop, Printer, Keyboard, Mouse, Headset, etc.

Printer Related Support: Install, Configure, Escalate to Vendor.

• Monthly Random Laptop Checks.

• User Administration: Staff On-boarding, Staff Off- boarding, Password Reset, Group email, Microsoft Admin Portal, Entra Admin Center, Intune, Azure AD, etc.

• Corporate SIM Card assignment, maintain Mobile number listing.

Network Support

• Fault reporting: VPN, Internet Connection.

• Fortigate Maintenance and Support, e.g. Firmware upgrade, Policy settings, Virtual Private Network

(VPN) Password reset and token issuance, domain blacklisting and whitelisting, etc.

Meraki Device Admin, device whitelisting, blacklisting, etc.

• Sophos Central Admin, Device and user group assignment, etc.

Ruckus Admin, reset Ruckus APs, adjust settings,

etc.

• Cisco Email System support, e.g. Blacklist or whitelist domain, Email tracing, Email policies settings, etc.

Cybersecurity Support

Help Desk Support Officer

Send Staff Advisory.

• Create KnowBe4 User.

• Daily Firewall Security Checks.

• Daily Sign-In Checks.

3CX Support

• Assign extension, install and configure 3CX app, maintain extension listing etc.

b) Asset Management:

Asset Issuance, Loan Issuance, Track and maintain asset listings.

To assist in stock-taking exercise, if required. Hardware vendor liaising and coordination for Return Merchandise Authorization (RMA) and Warranty.

c) Service Progress Reports:

• Daily Sign-In Logs Report.

• Daily Firewall Security Checks Report.

• Daily Helpdesk Ticket Report.

• Weekly Helpdesk Ticket Report.

• Monthly Helpdesk Ticket Report.

• Monthly Open Pending Requests Report by Assigned Digital Information Technology (DIT) Staff.

Yearly User Licensing Report.

• Ad-hoc request, e.g. Office 365 User List and Information, User Access Management Report.

• Monthly First Response Time Report (Amount of time between a support ticket submission and the first response from helpdesk).

The role of a Customer Service Officer involves providing top-notch support to customers through various channels.

• Deliver exceptional service via phone, email, and other communication methods.
• Detect customer needs, resolve issues efficiently, and ensure first-contact resolution is achieved.
• Collaborate with internal teams to close cases in accordance with established standards.
• Recommend improvements for tools, procedures, and overall service quality.
• Foster strong relationships with customers and maintain high-quality service standards.

• A minimum of A' Levels/ Diploma or above in education.
• 1-2 years of experience in contact-centre or service roles (fresh graduates welcome).
• Excellent verbal and written English skills, as well as proficiency in the language of the supporting market.
• Strong communication, empathy, time-management, and team collaboration abilities.

• Competitive base pay, including KPI incentives.
• Comprehensive medical and social security coverage.
• Access to modern offices and world-class workspaces.

The role of a Help Desk Associate requires working 5-6 days a week with 12-hour shifts, including weekends and public holidays. This position involves being deployed as a floater to various locations across the island.

• Welcome visitors at the front desk and provide exceptional customer service.
• Answer inquiries and respond to feedback in a professional manner.
• Offer directional assistance to those in need.
• Maintain the front desk area in an organized and presentable condition.
• Perform access control and data entry tasks efficiently.

Key Responsibilities:

1. Greet and welcome visitors at the front desk, providing a positive first impression.
2. Attend to inquiries and answer queries or feedback in a timely and professional manner.
3. Provide directional assistance to visitors and ensure they reach their destinations safely.
4. Keep the front desk area tidy and presentable, maintaining a clean and organized environment.
5. Handle access control and data entry tasks accurately and efficiently.

Benefits:

This role offers a unique opportunity to work in a dynamic environment, interacting with various people from different backgrounds. As a Help Desk Associate, you will have the chance to develop your communication skills, learn new technologies, and grow professionally.

About the Role:

This is a full-time position that requires a high level of flexibility, adaptability, and teamwork. The successful candidate will be able to work effectively in a fast-paced environment, prioritize tasks, and manage multiple responsibilities simultaneously.

We are seeking a skilled and empathetic individual to join our team as a Customer Support Expert. As part of this role, you will be responsible for delivering exceptional support experiences to our clients via phone, live chat, and email. Your goal will be to resolve issues efficiently and effectively, while also providing tailored solutions to meet their unique needs.

• You will work closely with customers to understand their concerns and provide timely resolutions.
• Utilize troubleshooting frameworks to identify and diagnose software issues, ensuring seamless product experiences.
• Stay up-to-date with internal resources and tools to continuously improve your knowledge and skills.
• Apply business acumen to identify opportunities for growth and development in client interactions.
• Collaborate with cross-functional teams to drive customer satisfaction and retention.

• Fluent English communication skills.
• A self-motivated and curious approach, with a growth mindset.
• A performance-driven mentality, prioritizing customer satisfaction.
• The ability to thrive in a dynamic and collaborative environment.
• A willingness to receive feedback and coaching.

This is an excellent opportunity for someone who is passionate about delivering exceptional customer experiences. If you are a motivated and empathetic professional looking to make a real impact, we encourage you to apply.

This is a full-time position that requires strong communication and problem-solving skills. You will be working closely with customers and internal stakeholders to deliver outstanding support experiences.

We offer a competitive compensation package, comprehensive training, and opportunities for professional growth and development. Our company values diversity, equity, and inclusion, and we strive to create a workplace culture that reflects these principles.

This role involves providing exceptional customer service to clients, resolving their queries and issues in a timely and professional manner.

• Cash Handling: Collect daily cash from service staff, record collections in CSM and ERP systems, print daily collection reports for approval, and submit these reports to the Finance Department.
• Inventory Management: Log spare parts used in daily jobs into the CSM system and update job statuses accordingly.
• Documentation: Scan and upload daily job sheets to the server.
• Communication: Respond to email enquiries, send quotations to schools for service requests, and assist with stock counting during annual stock takes.

• Customer Service Experience: Proven ability to provide top-notch customer service in a fast-paced environment.
• Communication Skills: Excellent written and verbal communication skills, with the ability to effectively interact with customers, colleagues, and management.
• Technical Skills: Proficient in Microsoft Office, including Excel, Word, and other relevant software applications.

We offer a dynamic work environment, opportunities for growth and development, and a competitive compensation package.

We are a leading provider of services, dedicated to delivering exceptional results and exceeding client expectations.

We are seeking a skilled and proactive IT professional to manage and support our organization's day-to-day IT infrastructure and systems.

This includes managing service requests, creating shared mailbox accounts, user access management, certificate issuance/renewal requests, and software/application packaging.

Job Summary

Yuka is seeking a dedicated IT Helpdesk to join our dynamic team in Singapore. Here, you will play a crucial role in providing high-quality first level IT support to the customers and fostering a culture of collaboration, transparency, and accountability.

We are offering a 2-year renewable contract based on satisfactory performance and strong performers may be converted to Permanent staff.

Job Responsibilities

· User Support & Incident Handling

• Provide first-level IT support via phone, email, and chat.
• Log, categorize, and prioritize incidents and service requests using ServiceNow.
• Perform initial diagnosis and resolve or escalate issues according to ITIL processes.
• Monitor ticket queues and ensure timely resolution in line with SLAs.
• Maintain clear communication with users throughout the support lifecycle.

· Knowledge & Documentation

• Update and maintain internal knowledge base articles.
• Document troubleshooting steps and resolutions for future reference.
• Contribute to continuous improvement of support documentation and workflows.

· IT Provisioning & Access Management

• Install and configure software and basic hardware.
• Set up network access, printers, and shared resources.
• Manage user permissions and license allocations.
• Ensure compliance with internal security and access policies.

· Collaboration & Process Improvement

• Work closely with other IT teams to resolve complex issues.
• Participate in service improvement initiatives and feedback loops.
• Support audits and reporting related to ITIL processes and SLA metrics.

Job Requirements

• Diploma in any relevant field.
• Minimum 1 year of experience as IT Help Desk/IT Support or with working IT knowledge supporting global teams are welcome to apply.
• ITIL Foundation certification is advantageous.
• Can maintain and update knowledge-based articles.
• Ensure compliance with SLAs and ITIL processes (Incident, Request, Problem Management and etc).
• Collaborate with other IT teams to ensure seamless service delivery.
• Proficient in PC operating skills on MS Windows (Outlook, Word, Excel, internal application software and etc) and iPad on iOS.
• Can perform business tasks in English (reading, writing, speaking).
• Can communicate effectively with Chinese-speaking stakeholders in Mandarin is preferred.

Working Conditions

· Location: TUAS SOUTH

· Work Hours: Monday to Friday, 8AM to 5PM

· Environment: Collaborative and inclusive workplace with opportunities for professional development

· Salary: Competitive monthly salary based on experience and qualifications

Interested applicants please submit your application with your expected salary and notice period to be considered for the role.

We regret that only shortlisted candidates will be notified.

Responsibilities
Provide frontline assistance to end-users, attending to queries and troubleshooting hardware, software, and network issues.
Install, update, and configure software applications on user devices.
Maintain and troubleshoot hardware faults on computers, laptops, printers, scanners, and other peripherals.
Monitor and resolve network issues, including connectivity problems, internet outages, and LAN/WAN performance degradation.
Create, update, and manage user accounts, including password resets and access permissions.
Implement and maintain IT security measures, including antivirus updates and periodic security audits.
Ensure data integrity through backup and recovery procedures and assist with data recovery when required.
Assist users with mobile device setup, configuration, and troubleshooting, including email and app installations.
Support remote or off-shore employees via remote access tools or phone support.
Maintain inventory of hardware and software assets, tracking status and managing licenses.
Create and update documentation for IT procedures, troubleshooting guides, and system configurations.
Conduct training sessions or provide resources to educate users on IT best practices and security awareness.
Liaise with third-party vendors for hardware, software, and service-related queries, including support contracts and warranty claims.
Identify areas for improvement in IT support processes and implement changes to enhance efficiency and user satisfaction.
Perform any other ad-hoc duties as assigned.
Requirements
Diploma in Information Technology or related field.
2 years of relevant work experience in IT support or help desk roles.
Good understanding of hardware, software, and network troubleshooting.
Familiarity with IT security measures and data backup/recovery processes.
To apply
Please send your updated resume to
We regret that only shortlisted candidates will be notified. However, all applications will be updated to our resume bank for future opportunities.
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Responsibilities:

• Perform basic network troubleshooting and provide ongoing technical support to customers.
• Support the service team on commissioning, preventive maintenance, and equipment testing.
• Develop and design surveillance or network systems alongside the project leader.
• Deliver projects according to schedule, client satisfaction, and installation standards.
• Carry out testing and commissioning of CCTV, Access Control, Intercom, Fire Alarm, AV, Public Address, and other Security & Communication systems.
• Provide support to project teams on new implementations.
• Troubleshoot technical problems and assist users in resolving issues.
• Analyze equipment failures to determine causes and recommend corrective actions.
• Support projects during DLP periods to ensure all rectification works are completed before handover.
• Perform ad-hoc duties as assigned.

Requirements:

• O Levels, Diploma, or Degree in IT Networking, Electronics & Electrical, IT Engineering, Computer Science, or Telecommunication Engineering.
• Minimum 3 years of related working experience in the Security / CCTV industry.
• Proficient in leveraging AI tools (e.g., ChatGPT, Copilot) to enhance productivity and problem-solving.
• Experience in IP network-based video surveillance, door access control, and intrusion system design and setup.
• Experience in router setup and configuration.

To apply, kindly send your updated resume to

We regret that only shortlisted candidates will be notified. However, all applications will be updated to our resume bank for future opportunities.

Please kindly refer to the Privacy Policy of Good Job Creations:

EA Licence No.: 07C5771

EA Personnel Reg. No.: R

EA Personnel Name: Edmund Ting Chao Siong

#SCR-edmund-ting