464 Client Success jobs in Singapore

Overview

The Client Success & Service Partner is the voice of the company to customers, ensuring seamless communication, issue resolution, and customer satisfaction. This role builds strong client relationships while coordinating with operations teams to deliver reliable and responsive logistics services.

Key Responsibilities

• Serve as the main point of contact for customers regarding bookings, delivery updates, and service inquiries.
• Proactively update clients on shipment statuses, delays, and resolutions.
• Manage service escalations professionally, ensuring customer satisfaction and protecting company reputation.
• Coordinate with operations to ensure customer instructions are executed accurately.
• Document client feedback and translate into service improvement initiatives.
• Support client onboarding with service-related insights.
• Maintain accurate records in CRM and track service KPIs.

Ideal Candidate

• Excellent communication and client management skills.
• Able to manage stress and resolve conflicts in fast-paced logistics environments.
• Detail-oriented with strong coordination ability.
• Experience in logistics, shipping, or freight forwarding customer service is a plus.

Ready to be the engine behind fast-moving workforce solutions?

If you thrive in high-energy environments, love the buzz of fast-paced projects, and get a kick out of making things happen for clients — this is your moment.

Join us as a Client Success Coordinator (Event Workforce Projects), where every day is about delivering speed, precision, and people-first service across events, campaigns, and corporate workforce needs.

You'll be the operational backbone of our client servicing team, ensuring smooth delivery of workforce solutions with agility, care, and a service-first mindset.

What You'll Be Doing

• Be the go-to contact for clients, keeping them informed and supported every step of the way.
• Understand workforce needs, timelines, and expectations — and help bring them to life.
• Coordinate staffing for events, seasonal campaigns, and urgent corporate roles.
• Support onboarding, contract admin, and timesheet tracking with accuracy and empathy.
• Partner with internal teams to ensure compliance, payroll accuracy, and quick issue resolution.
• Solve problems in real time, keeping things moving and clients confident.

What We're Looking For

• Some experience in client servicing, coordination, or operations is great — but mindset matters more.
• You're a natural communicator, a multitasker, and someone with a client-first attitude.
• You stay cool under pressure and know how to pivot when things change.
• You're curious, proactive, and always looking to learn and grow in client delivery.

Why Join Us?

As part of a fast-moving, people-first team, you'll gain hands-on experience in client delivery, workforce operations, and coordination. We value agility, ownership, and a service mindset — if you're eager to learn, take initiative, and make an impact, we'll back you every step of the way.

Apply now to be part of a fast-moving, people-first team

We're grateful for every application. Due to volume, only shortlisted candidates will be contacted.

Equal Opportunity

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About the Role:

As a Sales & Client Success Manager at Vanice Advisory, you will be at the forefront of our growth and client experience. Your role is both exciting and impactful—helping businesses, set up, grow, and succeed in Singapore. You'll work directly with entrepreneurs, SMEs, and investors to understand their needs, offer them the right solutions, and build long-lasting relationships.

This is a unique opportunity for individuals who enjoy speaking with people, solving problems, and growing in a dynamic, fast-paced environment. No prior experience is required—we're looking for someone with the right attitude, hunger to learn, and passion for business.

Key Responsibilities

Sales & Business Development

• Engage with potential clients (startups, SMEs, foreign investors) through calls, emails, and meetings
• Understand each client's business goals and propose relevant corporate services
• Conduct consultative sales meetings and follow up to convert leads into customers
• Work closely with the marketing team to improve campaigns and messaging based on market feedback
• Support the full sales cycle, from lead generation to closing

Client Onboarding & Success

• Serve as the main point of contact for new clients throughout their onboarding journey
• Guide clients through incorporation, processes, grants, and compliance requirements
• Ensure client satisfaction by addressing concerns, resolving issues, and providing timely updates
• Build strong relationships that encourage repeat business and referrals

Advisory Support (With Training Provided)

• Assist clients in navigating Singapore's business landscape, including:

Government grants (e.g. EDG, MRA, PSG, CCP)

Tax incentives and financing schemes

Market entry strategies and compliance best practices

• Coordinate with internal teams (corporate secretarial, immigration, finance) to ensure smooth delivery

Who We're Looking For

We're open to fresh graduates, mid-career switchers, and individuals with or without prior experience in sales or corporate services. What matters most is your attitude and desire to learn.

Ideal Traits

• Friendly, positive, and outgoing personality
• Confident communicator in both writing and speaking
• Curious and always eager to learn something new
• Motivated, proactive, and goal-driven
• Able to work independently and as part of a team
• Comfortable speaking with people from different cultures and backgrounds

Language Requirements

• Strong English communication is required
• Proficiency in Mandarin is a plus (many clients are from China)

Background

• Diploma or Degree in any field (Business, Marketing, Communications, or related fields are a bonus)
• No prior experience needed—training and mentorship provided
• Candidates with experience in sales, customer service, or business advisory will have an advantage

Why Join Vanice Advisory?

• Career Growth: Clear pathway to move into leadership, consulting, or account management roles
• Mentorship & Training: Learn directly from senior advisors and founders
• Meaningful Work: Every day, you'll help businesses succeed in the real world
• Tech-Enabled: Use tools like our AI-powered Bot (available on Telegram and WhatsApp) to work smarter
• Diverse Clients: Work with entrepreneurs, startups, and investors from across Asia and beyond
• Positive Culture: We value collaboration, integrity, growth, and fun at work

Working at Vanice Advisory

We're a tech-enabled corporate services firm that's rethinking how professional services are delivered. With a strong focus on innovation, customer success, and regional expansion, we are growing fast—and we want passionate, people-focused individuals to grow with us.

We provide:

• A friendly, close-knit team environment
• Opportunities to work on real projects that make a difference
• Exposure to government grants and finance schemes
• Tools and automation to support your productivity and learning
• Flexibility and support as you build your professional path

Key Responsibilities

1. Client Onboarding & Training:

2. Client Support & Issue Resolution:

• Serve as the primary point of contact for clients, addressing concerns and resolving operational issues efficiently.
• Work closely with engineering and product teams to identify recurring issues and drive improvements.
• Provide client reports on robot performance, and key performance matrix.
• Use diagnostics and analytics tools to proactively identify and resolve operational issues.

3. Customer Success & Relationship Management:

• Develop strong relationships with clients, understanding their unique needs and business goals.
• Regularly check in with clients to ensure satisfaction and identify opportunities for further engagement.
• Collaborate with sales and account management teams to drive customer retention and expansion.

4. Site Survey & Deployment Plan:

• Conduct Client Site Surveys – Perform on-site assessments to evaluate safety risks, operational conditions, and client requirements for the successful deployment of security robots.
• Understand Client Objectives – Engage with clients to identify their key goals and concerns, ensuring deployment plans align with their operational priorities.
• Address Deployment Concerns – Identify potential issues raised by clients, recommend follow-up actions, and ensure all risks are mitigated prior to deployment.
• Develop Deployment Plans – Prepare and deliver detailed deployment documentation for both clients and field service engineers to ensure accurate and efficient installation of the security robot.

Key Qualifications & Skills

• Bachelor's degree or Diploma in Engineering, Business, or a related field.
• No experience is required.
• Candidate with experience in client success, technical support, or operations will be an advantage (preferably in robotics, automation, or technology-driven environments.)
• Strong understanding on robot diagnostics, troubleshooting, and operational support.
• Excellent problem-solving skills and ability to work in a fast-paced, customer-centric environment.
• Strong communication and interpersonal skills, with the ability to explain technical concepts to non-technical stakeholders.
• Ability to travel occasionally for client visits and training sessions.

Good to have

• Ability to travel occasionally for client visits and training sessions.
• Tools and platform - Jira, WhatsApp for Business, and other ticketing tools
• Experience with AGVs, AMRs, and robotic systems

If you are passionate about customer success and technology-driven operations, we'd love to hear from you Apply today to be part of an innovative team revolutionizing the robotics industry.

Job Types: Full-time, Permanent

Pay: $3, $4,000.00 per month

Education:

• Bachelor's or equivalent (Required)

Work Location: In person

We're Hiring: Client Success Coordinator

Do you enjoy ensuring clients have the best experience possible?We're looking for a Client Success Coordinator to be the bridge between our clients and our team, making sure every step of their journey is smooth, supportive and successful.

What You'll Do

• Act as the main point of contact for client inquiries and requests
• Guide clients through onboarding and ensure a seamless experience
• Coordinate with internal teams to deliver timely solutions
• Monitor client satisfaction and follow up to build long-term relationships
• Collect feedback and share insights to improve service quality

What We're Looking For

• Local Polytechnic Diploma/Degree holder, in any field
• Excellent communication and relationship-building skills
• Proactive, detail-oriented and client-focused
• Strong multitasking ability and problem-solving mindset
• Prior experience in customer service, client success or account support is a plus

Why Join Us?

• Mentorship and structured training provided
• Career growth into client management, sales or business development
• Supportive and collaborative team culture
• Opportunity to make real impact on client relationships

Job Types: Full-time, Permanent, Fresh graduate

Pay: $5, $6,000.00 per month

Benefits:

• Health insurance
• Professional development

Work Location: In person

• Renewal of existing customers software maintenance contract by preparing proposals and quotations to clients
• Attending to customer enquiries and act as a point of contact to our technical team
• Building rapport with customers through regular visits and customer care calls
• Provide quality excellence to customers

The Client Success Manager is responsible for growing our clients' businesses as if they are your own. An expert in digital marketing (both paid and organic), you are responsible for managing the day-to-day relationships with clients, understanding our customers' needs, ensuring excellent customer experience, fostering long-term loyalty, and ensuring they get the most value from our services. You are to make sure that the ideas, strategies, and optimizations proposed and implemented by our team could achieve the best business outcome for each of your client,acting as a strategic partner to help meet their goals.

• Manage and grow relationships with key customers, acting as their primary point of contact.
• Facilitate regular performance reviews and strategy sessions.
• Identify opportunities for account growth or renewal in coordination with the sales team.
• Handle client feedback, resolve issues, and proactively manage risks. Escalate when performance is not meeting expectations
• Maintain an internal "marketing brief" to capture all branding guidelines, tone of voice, competitor strategies and general instructions from the client that are documented by the sales team, and passed to the implementation team. This brief also collects all learning as the implementation progresses so that new team members quickly ramp, and so that we capture knowledge and never repeat marketing experiments that did not work previously
• Manage the scope delivery of each team involved in the scope of each client
• Coordinate with teams to build weekly and monthly performance reports, evaluating data insights and optimization ideas from the client's perspective
• Assess new client requests as in-scope or out of scope and work with sales and management to determine how to meet the client's needs
• Learn digital marketing strategy to a level where you can assess and add to the team's improvement plans.
• Act as a trusted partner to clients by proactively engaging and communicating with them to ensure that the strategic goals are aligned and met.
• Understand their business and target market as deeply as they do
• Brainstorm ideas with the client on all aspects of the scope, and overall business strategy
• Actively learns and masters all digital marketing skill sets, and platforms in use by the client
• Adhere to strict service level agreements for communication with clients. Maximum response time of 3-4 h for PH/APAC, up to 12h for US/UK.

Education:

• Bachelor's degree in Marketing, Business Administration, Advertising, Communication Arts or any related courses.

Experience:

• 3-5 years of experience as a client success manager, account manager, or in client success, account management, or customer service roles.
• Experience in managing client success programs, customer retention, and upselling strategies.

Skills and Competencies:

• Strong project coordination and communication skills, with the ability to build and maintain long-term relationships and work cross-functionally.
• Proficient in both spoken and written English with strong comprehension skills. Loves to present and engage on a productive discussion with clients and internal teams
• Strong organizational and team management skills
• A data storyteller and has the ability to analyse customer data and usage trends to identify areas of improvement to come up with solutions for clients .
• Comfortable presenting data, reports, and strategies to clients.
• Ability to manage multiple client accounts simultaneously.
• Solid negotiation skills to handle complex customer accounts.
• Excellent problem-solving and critical-thinking abilities, with a customer-focused mindset and a proactive approach.
• Working knowledge of at least one of the following fields: PPC Advertising, Search Engine Optimization, Content Marketing, Social Media Marketing, and Web Analytics.
• Proficiency in using CRM and project management tools (e.g., HubSpot) is a plus

• Work Location: Makati City / Remote
• Work Schedule: Monday–Friday, Flexible Work Schedule

We are a premier advisory firm providing integrated accounting, tax, and corporate services to a established portfolio of international clients. Our clientele consists of seasoned business owners, C-suite professionals, and sophisticated investors with commercial interests across the Asia-Pacific region. We specialize in navigating the regulatory landscapes of Singapore, China, Malaysia, and Indonesia.

The Opportunity: This is a strategic role for an accomplished professional seeking to transition from technical execution to high-level client portfolio management. We are looking for a Client Portfolio Manager to serve as the trusted advisor and single point of contact for our discerning clientele.

You will leverage your deep technical expertise to provide strategic counsel and oversee seamless service delivery across multiple jurisdictions. This role is intentionally designed for those who excel in relationship building, complex project coordination, and strategic advisory, moving beyond hands-on preparation work.

Key Responsibilities:

• Strategic Client Partnership: Act as the primary, trusted advisor to a portfolio of existing business owners and senior professionals. Understand their complex business objectives and provide strategic, proactive guidance on cross-border accounting, tax optimization, and corporate compliance across APAC.
• Multi-Jurisdictional Portfolio Management: Lead and oversee the entire service delivery lifecycle for your client portfolio. You will direct and coordinate the technical work executed by our specialist teams in China, Malaysia, and Indonesia, ensuring accuracy, timeliness, and a consistent client experience.
• APAC Team Coordination & Liaison: Serve as the central communication hub between our Singapore office and our specialist teams across Asia. You will ensure clarity, manage expectations, and align deliverables across different cultures and regulatory environments.
• Sophisticated Communication: Command the room in conversations with experienced businessmen and professionals. Translate complex technical scenarios into clear, strategic business advice, both verbally and in writing (emails, reports). Fluency in English and Mandarin is essential.
• Quality Assurance & Value Delivery: Review all client deliverables from various technical teams to ensure they are not only compliant but also presented with the clarity and sophistication our clients expect. You are the final guarantor of quality.

Who We Are Looking For:

• A Singaporean Citizen or Permanent Resident with impeccable professional English and full professional proficiency in Mandarin.
• A minimum of 3-7 years of relevant experience gained within a public accounting firm, international audit practice, or a corporate secretarial firm serving a demanding clientele.
• A proven track record of interacting directly with business owners, founders, or senior management. You are comfortable and credible advising successful professionals.
• Demonstrated experience in coordinating cross-border matters, particularly within ASEAN (e.g., Malaysia, Indonesia) or with China, is highly advantageous.
• Exceptional communication, stakeholder management, and project leadership skills. You are a natural at building deep, trusted relationships.
• A degree in Business or a hold a relevant professional qualification

Why Join Us?

• Advise a Premium Clientele: Work exclusively with established, sophisticated business owners and professionals.
• Strategic Impact: Transition from technical execution to a role focused on high-value advisory, relationship management, and international project leadership.
• Central Role: Be the pivotal node in a dynamic international network, with significant visibility and influence.
• Career Defining Move: This is a pathway to a leadership position, offering unparalleled exposure to complex, cross-border business challenges.

In 2024, Propseller has been ranked #1 Fastest-Growing Real Estate Company in APAC by the Financial Times and #10 in Singapore's fastest-growing companies 2024 by The Straits Times and Statista

In August 2022, Propseller raised a US$12M Series A led by Vertex Ventures, the VC arm of Temasek, the investment company owned by the Government of Singapore and the Series A lead investor of Grab.

Propseller's mission is to help people build wealth with real estate. We're building an end-to-end real estate transaction platform and towards that goal, we started the journey by building a technology-powered real estate brokerage that is valuable, reliable and fairly priced.

By elevating the most human part of the service with top in-house agents and industrialising all the rest with technology and centralised operations, we became Singapore's most loved real estate agent with an average Google My Business rating of 4.8/ reviews).

The next phase of the journey is to go from helping people sell their homes to becoming the No. 1 brand for people to move from one home to the next: sell, buy, and finance.

Find out more at:

Client Success Managers act as strategic and supportive partners to both property owners and buyers, ensuring an elite end-to-end client experience. You will work closely with top-performing Real Estate Consultants and internal experts to support clients at every stage of their journey. This includes smooth onboarding, scheduling property photo shoot and video shoot, creating beautiful property listings, helping buyers find their dream homes, coordinating viewings, and driving successful closings.

This is a hybrid role that blends client advisory, operational execution, and cross-functional collaboration. You will play a critical role in showcasing properties at their best, managing client expectations, and improving the speed and quality of each transaction. Whether supporting a homeowner selling a $00K unit or assisting a buyer searching for a 20M landed house, your contribution will directly impact satisfaction, conversion, and overall performance.

If you are motivated by service excellence, focused on execution, and passionate about making clients successful and happy, this role is for you.

Deliver a Seamless and Elevated Client Journey

• Onboard Clients with Clarity and Care: Guide property owners and buyers through a structured and reassuring onboarding experience, laying the foundation for a premium and professional collaboration.
• Be the Client's Trusted Partner: Maintain proactive communication, provide regular updates, and ensure every client feels supported and in control throughout their journey, from onboarding to closing.
• Maximise Client Satisfaction: Champion service excellence at every step, helping ensure that each interaction reinforces Propseller's reputation for care, trust, and performance.

Orchestrate High-Quality Listing and Marketing Execution

• Oversee Listing Launches: Ensure each listing is activated with precision, by coordinating timelines and validating high-quality marketing assets, from compelling descriptions to polished visuals.
• Coordinate Marketing & Staging: Align photoshoot, staging, and advertising initiatives to showcase each property at its best and attract the right buyers.
• Drive Visibility Through Advertising Coordination: Support the execution of strategic ad campaigns to maximise visibility and generate strong buyer interest.

Support Buyer Search and Property Shortlisting

• Refine Search Criteria: Review and clarify the search criteria submitted by buyers to ensure alignment with their needs and expectations.
• Search and Shortlist Listings: Explore multiple property portals, confirm key details, and compile a tailored shortlist of relevant and available listings.
• Ensure Listing Relevance and Accuracy: Double-check listing availability and specifications to ensure every option shared is a realistic and high-quality fit.

Coordinate Viewings and Drive Performance

• Optimise Viewing Scheduling: Manage availability and logistics across clients, agents, and internal teams to ensure a high number of property viewings for each listing.
• Monitor Progress & Maintain Momentum: Schedule strategic checkpoint calls and surface key performance insights to keep clients engaged and focused on results.
• Collaborate Across Functions: Act as the central link between Real Estate Consultants, marketing, and operations to ensure a seamless and high-performing client journey.

You are sharp, proactive, and naturally earn trust. You thrive in fast-paced, client-facing environments where communication, organisation, and empathy are everything. You don't just handle tasks, you anticipate needs, build genuine relationships, and turn challenges into opportunities.

With experience in roles like Client Success, Customer Service, Sales, or Marketing, you have learned how to read people, solve problems, and make things happen. You are not just looking for a job, you are looking to make a real impact and be part of a company reshaping the real estate experience from the ground up.

• Education: Diploma or Bachelor degree required;
• Experience: At least 6 months in a client-facing role (internships and part-time jobs considered), demonstrating customer service skills and professionalism;
• Language Proficiency: Strong written and verbal communication skills in English;
• Technical Skills: Proficient in Google Suite and MS Office, with strong overall computer skills;
• Work Availability: Available to work five days a week, including one weekend day per week and some public holidays (in which case, you'll get off-in-lieu to compensate);
• Exceptional Communication Skills: You have a natural ability to connect with diverse clientele, adapting your communication style to build rapport and ensure clear, effective interactions;
• Organised and Multi-Tasking: You excel at time management and prioritising tasks, consistently completing work efficiently and on schedule;
• Fast and Detail-Oriented: With a meticulous eye for detail, you review your work carefully to ensure high quality while maintaining a quick turnaround;
• Client-Centric Approach: You genuinely enjoy interacting with clients and are dedicated to making Propseller clients successful through attentive, supportive service;
• Resilient and Persistent: You demonstrate resilience when facing challenges or pushback and have the determination to see tasks through to completion;
• Adaptable: You adapt with ease when things evolve. You stay focused and effective in every circumstance.

• Central office: WeWork office near Lavender, Bendemeer, and Farrer Park MRT;
• Swimming pool and gym access: access to our office swimming pool and gym;
• Cutting-edge equipment: MacBook Pro, Jabra headset, fully integrated CRM, and more;
• Corporate health insurance: with HSBC Life, including hospitalisation, general practitioners, TCMs, specialists and dental consultations;
• Quarterly town halls: Quarterly town halls including company-wide physical gatherings;
• Team lunch budget: Quarter budget for team bonding lunches or dinners;
• 70 amazing "Professional fire makers" as colleagues: Experience a fast-paced, innovative tech startup culture, collaborating with a team of talented and upbeat "Sunshine" colleagues who bring positivity and energy to work every day;
• Impact: Opportunity to make an impact by guiding people through one of life's biggest financial decisions, buying or selling a home.

Ideal length: 2 weeks

If your application is selected:

1. Screening – Online (1h)
   
    a. 30 min – Introductory call with Talent Acquisition Associate
   
    b. 30 min – Online Test, if passed

2. Interview – Online (1h)
   
    a. Meeting with Success and Service Manager (role play)

3. Reference Checks

4. DILO – In person (1 Full day)
   
    a. Day-in-the-life with training and job simulation (stipend provided)
   
    b. Meet with Co-founder / CPO

5. Welcome aboard

• On-target earnings of $3,600 to $3,900 / m nth (90% base, 10% variable)
• Bi-yearly performance reviews with compensation updates
• Uncapped performance-based bonus
• Stock options