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Join to apply for the Client Management Director role at The Cigna Group

Join to apply for the Client Management Director role at The Cigna Group

Critical Tasks And Expected Contributions/Results

• Utilize market insight, in-depth professional knowledge, and experience to set departmental goals which align with functional strategy.
• Manage the client management team’s delivery of strategic and tactical goals
• Partner with sales to maximize new business, cross-sell, and upsell opportunities
• Responsible for growing membership within existing accounts and for directly managing business relationships with client accounts.
• Develop strategic relationships with external partners and clients to support the continued growth of the Singapore business
• Champion the needs of our clients whilst balancing business needs by developing ideas, and solutions based on customers’ strategic goals, in alignment with product value proposition and business strategy.
• Create a proactive and value adding client management model
• Ensures that systems and processes are in place to meet the needs of internal and external clients.
• Liaise with key internal functions to drive financial results and achieve high customer satisfaction through ‘client facing’ projects that includes satisfaction surveys, product development and service operations enhancements.
• Meet persistency and rate action/EVA goals across the portfolios
• Ensures maximum effectiveness of internal processes, communication and guarantees optimum service
• Ensures the Business Services team that supports the Client Management team is efficient, productive, and providing support in all aspects of account acquisition and maintenance.
• Ad hoc duties as the need arises.
  
  

Key Challenges/Anticipated Changes In Environment

• Post pandemic, market environment has become more dynamic than before. This is especially so for the Health Insurance segment where affordability is a key focus for corporates and individual clients.
  
  

Developmental Value Of Position

• Vertical and adjacent career development within Cigna Group of businesses globally.
• Potential for succession planning into leading larger and more complex team structures
  
  

Experience/Knowledge, Education And Other Requirements

• Bachelor degree or graduate degree in business or financial discipline
• 15+ years of working experience working in a sales or client management leadership role
• Excellent market knowledge, network, and insight in the healthcare and insurance industry
• Sales/Health Insurance or Brokerage background preferred
• Proven track record in excellent client management
• Ability to negotiate and work with different levels of stakeholders
• Solid knowledge of basic Microsoft Office application.
• Used to meeting tight deadlines and managing priorities (working under pressure)
  
  

Personal Competencies Required

• Excellent communication skills, both written and spoken
• Influencing and negotiating
• Excellent multi-tasking skill and the ability to prioritise
• Leadership skill. Ability to motivate team members and bring the team together
• Takes ownership and drives for results with speed and purpose
• Strong ethics
  
  

About The Cigna Group

Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.

Seniority level

• Seniority level Director

Employment type

• Employment type Full-time

Job function

• Job function Sales and Business Development
• Industries Hospitals and Health Care

Referrals increase your chances of interviewing at The Cigna Group by 2x

Sign in to set job alerts for “Client Director” roles. Account Director, Talent Solutions (Philippines) Senior Director of Client Success (Remote) Head of Client Implementation (Director) Securities Services Account Director, Talent Solutions (Bahasa Indonesia) Account Director, Talent Solutions (7 month FTC) Director, Customer Success & Technical Account Management - Asia Senior Director of Customer Success (Remote) Expression of Interest: Client Director, Sales & Service Senior Associate Director / Associate Director (Future Regional Director Track) Assistant Director of Marketing Communications Director, APAC Marketing & Communications Associate Director- Client Services, Health Solutions Account Director, Client Experience (Public Relations) Sr. Director, Global Clients Lead - Visa Consulting & Analytics Global Account Director (CPG), Global Accounts

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Duties and Responsibilities:

● Provides day to day support of clients’ activities including invoicing and accounts receivables related duties

● Maintains & completes the onboarding process with new clients

● Maintains and updates customer databases, including customer particulars changes and any exceptional requirements

● Creates reports regarding current status of customer account as requested

● Provides relationship management by conducting regular client reviews

● Active communication with important key stakeholders – Sales Team & Development Team

● Maintains and understand key processes and control requirement for all Cynopsis Solutions Product

● Provides Business Continuity Planning and support

● Understands the lifecycle of a product defined by Cynopsis Solutions

● Builds and maintains contact with all new and existing clients to ensure high level of clients satisfaction

● Keep abreast on Cynopsis development and advise customers accordingly

● Ensure all customers’ request and actions are followed up diligently and on time

● Provides quality service and customer satisfaction in all aspects of work

● Performs other related duties as assigned

Pre-Requisites:

● Diploma / Degree in any field

● Fresh Graduates are welcome to apply

● Excellent communication & interpersonal skills

● IT skills/programming knowledge is a plus

● Positive Attitude

● A Go-Getter person

● Strong ability to connect with people and teamwork

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Critical Tasks and Expected Contributions/Results:

• Utilize market insight, in-depth professional knowledge, and experience to set departmental goals which align with functional strategy.

• Manage the client management team’s delivery of strategic and tactical goals

• Partner with sales to maximize new business, cross-sell, and upsell opportunities

• Responsible for growing membership within existing accounts and for directly managing business relationships with client accounts.

• Develop strategic relationships with external partners and clients to support the continued growth of the Singapore business

• Champion the needs of our clients whilst balancing business needs by developing ideas, and solutions based on customers’ strategic goals, in alignment with product value proposition and business strategy.

• Create a proactive and value adding client management model

• Ensures that systems and processes are in place to meet the needs of internal and external clients.

• Liaise with key internal functions to drive financial results and achieve high customer satisfaction through ‘client facing’ projects that includes satisfaction surveys, product development and service operations enhancements.

• Meet persistency and rate action/EVA goals across the portfolios

• Ensures maximum effectiveness of internal processes, communication and guarantees optimum service

• Ensures the Business Services team that supports the Client Management team is efficient, productive, and providing support in all aspects of account acquisition and maintenance.

• Ad hoc duties as the need arises.

Key Challenges/Anticipated Changes in Environment:

• Post pandemic, market environment has become more dynamic than before. This is especially so for the Health Insurance segment where affordability is a key focus for corporates and individual clients.

Developmental Value of Position:

• Vertical and adjacent career development within Cigna Group of businesses globally.

• Potential for succession planning into leading larger and more complex team structures

Experience/Knowledge, Education and Other Requirements:

• Bachelor degree or graduate degree in business or financial discipline

• 15+ years of working experience working in a sales or client management leadership role

• Excellent market knowledge, network, and insight in the healthcare and insurance industry

• Sales/Health Insurance or Brokerage background preferred

• Proven track record in excellent client management

• Ability to negotiate and work with different levels of stakeholders

• Solid knowledge of basic Microsoft Office application.

• Used to meeting tight deadlines and managing priorities (working under pressure)

Personal Competencies Required:

• Excellent communication skills, both written and spoken

• Influencing and negotiating

• Excellent multi-tasking skill and the ability to prioritise

• Leadership skill. Ability to motivate team members and bring the team together

• Takes ownership and drives for results with speed and purpose

• Strong ethics

About The Cigna Group

Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives. #J-18808-Ljbffr

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• Performing activities across the Client Management processes including but not limited to client onboarding, client due diligence and other related activities.
• Delivering on assigned tasks in a consistently in a timely manner with emphasis on first-time-right
• Working closely with our offshore execution teams to improve overall quality of cases
• Achieving excellence in service against agreed service and delivery standards
• Providing insight and suggestions for process improvements and identifying opportunities for streamlining and automation.

ROLE RESPONSIBILITIES

• Act as a service partner, work together with RMs, Product Sales, Operations and other key internal stakeholders to solve client issues and identify opportunities to improve overall service for the clients.
• Ensure uniform approach towards implementation of Global CMT Model and adherence to DOIs
• Deliver excellent service against agreed service standards, delivery standards, and minimal error rates as appropriate
• Drive continuous improvement of the operational efficiency and effectiveness of processes to increase the consistency of systems and processes
• Provide onboarding and client due diligence support for the deals for clients in the Singapore Corporate & Investment Banking (“CIB”) portfolio
• Provide second level client support to resolve technical operating problems by conducting investigations, rectifying errors, including phone, email and on-site training and support
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters
• Develop and maintain rapport with business stakeholders e.g. Relationship and client managers as well as GBS Hub teams (cross functional) for superior onboarding and ongoing support to all clients
• Adhere to first-time-right principles
• Provide insight and suggestions to improving processes, identifying opportunities to streamline and automate
• Undertake ad-hoc duties and when delegated by Line Manager and Country Head of CM
• Perform all relevant onboarding processes
• Creation of CDD for New Clients & Review of CDD for Existing Clients and perform regulatory onboarding (e.g. FATCA, CRS) activities
• Respond and clear queries from Makers / Checkers / Specialists / Business CRM on a timely manner
• Work in partnership with all relevant stakeholders effectively within the end-to-end CDD process
• Troubleshoot difficult cases with the relevant stakeholders. Proactively identify potential issues/ concerns and escalate to management for attention/ support.
• Perform relevant static data maintenance and offboarding activities including raising of SDM and offboarding requests in the system
• Provide support for other client due diligence related activities
• Awareness and understanding of the regulatory framework in which the Group operates, and the regulatory requirements and expectations relevant to the role remit
• Comply with applicable Money Laundering Prevention Procedures and report any suspicious activity to the operational risk manager and Line Manager
• Ensure a clear and uniform approach towards implementation of the global operating model for all CMT-related processes, and adherence to DOIs
• Report any deviation (if any) to appropriate authorities and obtain proper dispensations
• Proactively manage risks and establish/monitor controls to improve the overall state of the risk management and operating framework
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters
• Ensure strong due diligence on document safekeeping and data confidentiality
• Ensure correctness of documentation prior to any dispensation from the Bank
• Ensure compliance with the internal policies and credit policies, external policies, regulatory and statutory requirements
• Undertake periodic self-assessment on key controls to assess the proper functioning and adequacy of existing controls
• Highlight significant issues/errors to team leader
• Display exemplary conduct and live by the Group’s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Lead the (Malaysia / Ops / Client Management/CET) to achieve the outcomes set out in the Bank’s Conduct Principles
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Our Ideal Candidate

Skills & Experience

• 3+ years experience in corporate banking or other relevant environment
• English and/or local language skills as relevant to country requirements
• Previous experience related to Anti-Money Laundering (AML) / client due diligence (CDD) / know your customer (KYC) policies and processes
• Exceptional collaboration skills and ability to work effectively in a team
• Excellent communication skills – verbal and written with ability to engage effectively with stakeholders at all levels both internal and external
• Strong ability to problem solve
• Demonstrated ability to work under pressure, operate with a sense of urgency and deliver to tight deadlines
• Well organised with strong ability to prioritise effectively
• Client focused mindset with demonstrated success in building strong client relationships and/or engaging and servicing clients effectively
• Strong understanding of client delivery processes and adherence to standards and controls

Qualification

• Bachelor degree in Banking or Finance preferred.

Role Specific Technical Competencies

• Manage Conduct
• Manage Risk
• Manage People
• Operational
• Process Management
• Onboarding (CDD and Regulatory Onboarding)
• Enablement (Account Opening & Channels Activation)
• Servicing (Static Data Maintenance, Offboarding)

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills,global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Recruitment Assessments

Some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.

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LinkedIn

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**Critical Tasks and Expected Contributions/Results:**
+ Utilize market insight, in-depth professional knowledge, and experience to set departmental goals which align with functional strategy.
+ Manage the client management team's delivery of strategic and tactical goals
+ Partner with sales to maximize new business, cross-sell, and upsell opportunities
+ Responsible for growing membership within existing accounts and for directly managing business relationships with client accounts.
+ Develop strategic relationships with external partners and clients to support the continued growth of the Singapore business
+ Champion the needs of our clients whilst balancing business needs by developing ideas, and solutions based on customers' strategic goals, in alignment with product value proposition and business strategy.
+ Create a proactive and value adding client management model
+ Ensures that systems and processes are in place to meet the needs of internal and external clients.
+ Liaise with key internal functions to drive financial results and achieve high customer satisfaction through 'client facing' projects that includes satisfaction surveys, product development and service operations enhancements.
+ Meet persistency and rate action/EVA goals across the portfolios
+ Ensures maximum effectiveness of internal processes, communication and guarantees optimum service
+ Ensures the Business Services team that supports the Client Management team is efficient, productive, and providing support in all aspects of account acquisition and maintenance.
+ Ad hoc duties as the need arises.
**Key Challenges/Anticipated Changes in Environment:**
+ Post pandemic, market environment has become more dynamic than before. This is especially so for the Health Insurance segment where affordability is a key focus for corporates and individual clients.
**Developmental Value of Position:**
+ Vertical and adjacent career development within Cigna Group of businesses globally.
+ Potential for succession planning into leading larger and more complex team structures
**Experience/Knowledge, Education and Other Requirements:**
+ Bachelor degree or graduate degree in business or financial discipline
+ 15+ years of working experience working in a sales or client management leadership role
+ Excellent market knowledge, network, and insight in the healthcare and insurance industry
+ Sales/Health Insurance or Brokerage background preferred
+ Proven track record in excellent client management
+ Ability to negotiate and work with different levels of stakeholders
+ Solid knowledge of basic Microsoft Office application.
+ Used to meeting tight deadlines and managing priorities (working under pressure)
**Personal Competencies Required:**
+ Excellent communication skills, both written and spoken
+ Influencing and negotiating
+ Excellent multi-tasking skill and the ability to prioritise
+ Leadership skill. Ability to motivate team members and bring the team together
+ Takes ownership and drives for results with speed and purpose
+ Strong ethics
**About The Cigna Group**
Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.

JOB DESCRIPTION

• Onboard prospective investors for Keppel’s Private Credit funds through close collaboration with portfolio manager and distribution team
• Partner with portfolio manager and distribution team to design and develop pitchbooks
• Drive investor due diligence and address responses to investor queries, including due diligence questionnaires, requests for proposals (RFPs), and/or other written materials as required
• Identify and collaborate across teams to develop new products and expand relationships with investors
• Partner with Fund structuring team to close off capital commitments and subscription documents
• Augment distribution capabilities through engagement and management of placement agents as well as other distribution partners globally
• Work with legal and compliance teams to ensure marketing materials, filings and registrations are in place in support of marketing efforts

JOB REQUIREMENTS

• Minimum 8-10 years of relevant experience working with private funds and deep knowledge of alternative asset management industry, with a preference for private credit and/or infrastructure.
• Strong academic qualifications.
• Strong understanding of Asian credit markets and financing structures is highly desirable.
• Strong project management and organisational skills
• Familiarity with ESG or sustainability principles in investment execution is a strong plus.
• Excellent written and oral communication and presentation and interpersonal skills.
• A strong communicator with strong stakeholder management skills and ability to interact well across different functions and levels.

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Join to apply for the Account Executive (Client Management) role at Lalamove

Join to apply for the Account Executive (Client Management) role at Lalamove

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Lalamove is disrupting the logistics industry by connecting customers and drivers directly through our technology. We offer customers a lightning fast and convenient way to book delivery and moving services whether they are at their home, at work or on the go. People talk about O2O, we live it!

Currently, Lalamove is a leading global on-demand delivery platform with millions of delivery partners serving millions of orders everyday. With 1600+ employees spread across SEA and LATAM, our 10-year old company has reached unicorn status in 2018, is well funded by prominent VCs and has kept growing at tremendous speed since.

Our strength lies in our internal values, namely Passion in serving local communities, empowering SMEs and our driver partners, Execution and Grit because that is how we differentiate ourselves by never giving up and striving for excellence, and Humility - awareness in ourselves to learn from others and never stop improving.

At Lalamove, we strongly believe in the power of community. Millions of drivers and customers use our technology every day to connect with one another and move things that matter. Delivery is what we do best and we ensure it is always fast and simple. Since 2013, we have tackled the logistics industry head on to find the most innovative solutions for the world’s delivery needs. Our vision is to bring communities closer and make city life easier by allowing fast and convenient circulation of goods. We realize this vision with a ‘glocal’ approach, building a robust operations team to adapt our product to local networks of businesses and delivery contractors. At the same time, we have ambition to build an international brand by establishing an even more global presence.

What You’ll Do

• Act as the primary point of contact for customer account management and establish trusted relationships with key accounts and stakeholders
• Ensure timely and successful delivery of solutions aligned with client needs and objectives
• Identify opportunities in existing accounts for cross-selling and upselling, driving revenue growth and customer value
• Communicate progress of initiatives to stakeholders in clear and concise language
• Proactively develop new business with existing clients and identify areas for improvement
• Forecast and track key account metrics to inform strategic decision-making and drive business growth
  
  

What We Seek

• Minimum Diploma in Business Administration or related field
• Working experience in Sales / Account Management or similar role
• Skilled in data analytics tools and reporting
• Proven ability to manage a range of clients, while maintaining a keen attention to detail
  
  

To all candidates- Lalamove respects your privacy and is committed to protecting your personal data.

This Notice will inform you how we will use your personal data, explain your privacy rights and the protection you have by the law when you apply to join us. Please take time to read and understand this Notice. Candidate Privacy Notice:

Seniority level

• Seniority level Entry level

Employment type

• Employment type Full-time

Job function

• Job function Business Development and Sales
• Industries Transportation, Logistics, Supply Chain and Storage and Information Services

Referrals increase your chances of interviewing at Lalamove by 2x

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Join to apply for the Executive Client Management Support role at DKSH .

The main responsibilities include:

1. Assist in generating reports (e.g., Sales, Inventory, Write-offs, and Returns).
2. Process incoming orders, ensuring price accuracy and stock sufficiency.
3. Manage free stock arrangements.
4. Coordinate end-to-end shipping arrangements of inventory.
5. Maintain material codes and pricing of stocks in the system.
6. Prepare Purchase Orders, Document Control, and Movement in Goods for purchase orders.
7. Process payment requests to vendors.
8. Liaise with shipping team on shipment delivery.
9. Provide other administrative support as required.

Qualifications include:

• Familiarity with Microsoft Office.
• Experience with SAP is advantageous.
• Attention to detail.
• Ability to liaise with different stakeholders.
• Diploma in Business or related field.
• Two years of relevant experience.

Working location: West (Jalan Buroh) until end of 2025, then North East in 2026. Please only apply if you are comfortable with the location.

Seniority level: Entry level.

Employment type: Full-time.

Job function: Business Development and Sales.

Industries: Consumer Services, Retail, Wholesale Import and Export.

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NBCUniversal is one of the world's leading media and entertainment companies. We create world-class content, which we distribute across our portfolio of film, television, and streaming, and bring to life through our theme parks and consumer experiences. We own and operate leading entertainment and news brands, including NBC, NBC News, MSNBC, CNBC, NBC Sports, Telemundo, NBC Local Stations, Bravo, USA Network, and Peacock, our premium ad-supported streaming service. We produce and distribute premier filmed entertainment and programming through Universal Filmed Entertainment Group and Universal Studio Group, and have world-renowned theme parks and attractions through Universal Destinations & Experiences. NBCUniversal is a subsidiary of Comcast Corporation.
Our impact is rooted in improving the communities where our employees, customers, and audiences live and work. We have a rich tradition of giving back and ensuring our employees have the opportunity to serve their communities. We champion an inclusive culture and strive to attract and develop a talented workforce to create and deliver a wide range of content reflecting our world.
Comcast NBCUniversal has announced its intent to create a new publicly traded company ('Versant') comprised of most of NBCUniversal's cable television networks, including USA Network, CNBC, MSNBC, Oxygen, E!, SYFY and Golf Channel along with complementary digital assets Fandango, Rotten Tomatoes, GolfNow, GolfPass, and SportsEngine. The well-capitalized company will have significant scale as a pure-play set of assets anchored by leading news, sports and entertainment content. The spin-off is expected to be completed during 2025.
NBCUniversal Singapore earned a Great Place to Work certification as a result of our dynamic, inclusive and resilient culture. Here you can live your passion.
The Client Management team in Singapore manages regional APAC clients and works closely with the global teams from London and Los Angeles to strategically maximize the transactional video (TVOD) business, focusing on movies available via Pay Per View, Electronic Sell-Through & Video On-Demand platforms. We work closely with:
+ Multi-territory platforms-such as Apple, Google, Amazon etc.
+ In-territory (APAC) partners-such as Astro Malaysia, Korea Telecom, PCCW, etc.
To drive revenues for our movie products, your responsibilities may span the following areas:
+ Provide support for APAC team to grow the digital transactional movie business in the region.
+ Pitch promotional activities to partners to generate incremental revenue.
+ Strategize promotional pricing with partners.
+ Implement promotional price points using third party systems.
+ Monitor digital partners' platforms to ensure movies are on-store with accurate information.
+ Ensure the successful launch of digital movie boxsets.
+ Analyse market trends such as pricing and release of new movies.
+ Provide support for Marketing such as deck presentations and tracking marketing activities and social media.
+ Work with peers across departments on assigned company-wide projects.
Please note that this is a full-time 6 month internship opportunity from January - June 2026 for undergraduate students.
+ Passion for movies and TV shows, new technology and digital trends.
+ Proficient in MS Powerpoint and Excel.
+ Excellent organization and coordination skills; attention to detail, written and oral communication.
+ Ability to take initiative and work independently.
+ Ability to work cross-functionally with diverse teams.
As part of our selection process, external candidates may be required to attend an in-person interview with an NBCUniversal employee at one of our locations prior to a hiring decision. NBCUniversal's policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law.
If you are a qualified individual with a disability or a disabled veteran and require support throughout the application and/or recruitment process as a result of your disability, you have the right to request a reasonable accommodation. You can submit your request to