1,750 Senior Application Analyst jobs in Singapore

Company Description

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

Job Description

• Desired candidate will be part of the Visa Operations Command Center - monitoring all critical production applications (Commercial and Money Movement Solutions) and resolve or manage the prompt resolution of all incidents.
• Support project schedules and changes which can include participation in UAT testing, creation of process and procedures, and assist with training specific to team.
• Review and approve new alert handling procedures and ensure they are written clearly and can be carried out by all analysts.
• Team player who can independently work towards the deadline of critical projects. This will include tasks such as knowledge transfer between teams, understanding and adhering to organization’s standard while assisting in project deliverables.
• Chair and actively drive critical/major incident resolution to meet group MTTR objectives.
• Document and communicate critical milestones/progress of ongoing incidents on a bridge call timely and accurately.
• Accurately and promptly assess/solicit the impact, take ownership, and drive incidents to resolution as dictated by the impact and severity of the problem.
• Responsible for the internal and external communication of issues to users, other internal support groups and the customers via pages, email or phone.
• Correlate critical alerts on monitoring platform with actual system outages.
• Follow documented operations processes and work with appropriate groups to administer and maintain these policies to ensure standard approach is adopted during escalation or when implementing system changes.
• Provide an Operations and Support perspective in the adoption of new technologies and the implementation of new software.
• Resolve incidents promptly without escalation.
• Constantly follow-up on all open incidents and problem tickets to meet group objectives.
• Work on multiple platforms including ticket queue, mailbox, alert console and phone calls.
• Provide routine L1 system administration on multiple server platforms (Windows, Unix/Linux).
• Propose process/procedure improvements to better the department and services provided.
• Offer effective/sound recommendations to address repetitive issues.

Additional Information

Work Hours: This position requires the candidate to work 12 hours shift work during the day (with a 2 weeks rotation). When scheduled, the staff would be required to work on weekends and public holidays.

This is a hybrid position. Expectation of days in office will be confirmed by your Hiring Manager.

Qualifications

Basic Qualifications:
•2 or more years of work experience with a Bachelor’s Degree or an Advanced Degree (e.g. Masters, MBA, JD, MD, or PhD)
Preferred Qualifications:
•3 or more years of work experience with a Bachelor’s Degree or more than 2 years of work experience with an Advanced Degree (e.g. Masters, MBA, JD, MD)
• Hands on experience with Open Systems platforms (Windows & Unix/Linux, Solaris, SQL).
• Excellent verbal and written communication skills.
• Has strong reporting, documentation and presentation skills.
• Must be able to multitask and prioritize work.
• Able to effectively communicate at a staff level and senior management level.
• Experience in managing/running high visibility technical bridge calls with real-time impact to business, crafting and sending communications to business stakeholders.
• Understands Incident Management and other ITIL best practices,
• Bachelor's degree in IT, Computer Science or a related discipline.
• Excellent understanding and hands on experience with Open Systems platforms (Windows & Unix/Linux, Solaris, SQL).
• Good understanding of networking principles.
• Possesses Information Technology Infrastructure Library (ITIL) Foundation v3 Certificate or higher certification is a plus.
• Experience in supporting website or mobile applications.
• Knowledge of web services standards and related technologies (XML, SOAP, REST, etc ) is a plus.
• Hands-on knowledge of Splunk
• Possesses scripting/programming knowledge or 1+ years of experience in either of the following: Java, Spring, Oracle, and other programming or scripting languages.
• Knowledge in writing and reviewing technical documentation/tutorials for quality service desk setup so as to ensure L1 and L2 team performs all the agreed ITIL processes.
• Review and approve new procedures and prepare training material for the staff when required.
• Meticulous, highly motivated and portray a sound business ethic.
• Manage serious outages in production by interfacing between business, developers, infrastructure teams and management.
• Must have an analytical mind - be able to analyze situations and offer solution to common problems.
• Able to work on own initiative and independently.

Additional Information

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Company Description

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

Job Description

• Desired candidate will be part of the Visa Operations Command Center - monitoring all critical production applications (Commercial and Money Movement Solutions) and resolve or manage the prompt resolution of all incidents.
• Support project schedules and changes which can include participation in UAT testing, creation of process and procedures, and assist with training specific to team.
• Review and approve new alert handling procedures and ensure they are written clearly and can be carried out by all analysts.
• Team player who can independently work towards the deadline of critical projects. This will include tasks such as knowledge transfer between teams, understanding and adhering to organization’s standard while assisting in project deliverables.
• Chair and actively drive critical/major incident resolution to meet group MTTR objectives.
• Document and communicate critical milestones/progress of ongoing incidents on a bridge call timely and accurately.
• Accurately and promptly assess/solicit the impact, take ownership, and drive incidents to resolution as dictated by the impact and severity of the problem.
• Responsible for the internal and external communication of issues to users, other internal support groups and the customers via pages, email or phone.
• Correlate critical alerts on monitoring platform with actual system outages.
• Follow documented operations processes and work with appropriate groups to administer and maintain these policies to ensure standard approach is adopted during escalation or when implementing system changes.
• Provide an Operations and Support perspective in the adoption of new technologies and the implementation of new software.
• Resolve incidents promptly without escalation.
• Constantly follow-up on all open incidents and problem tickets to meet group objectives.
• Work on multiple platforms including ticket queue, mailbox, alert console and phone calls.
• Provide routine L1 system administration on multiple server platforms (Windows, Unix/Linux).
• Propose process/procedure improvements to better the department and services provided.
• Offer effective/sound recommendations to address repetitive issues.

Additional Information

Work Hours: This position requires the candidate to work 12 hours shift work during the day (with a 2 weeks rotation). When scheduled, the staff would be required to work on weekends and public holidays.

This is a hybrid position. Expectation of days in office will be confirmed by your Hiring Manager.

Qualifications

Basic Qualifications:
•2 or more years of work experience with a Bachelor’s Degree or an Advanced Degree (e.g. Masters, MBA, JD, MD, or PhD)
Preferred Qualifications:
•3 or more years of work experience with a Bachelor’s Degree or more than 2 years of work experience with an Advanced Degree (e.g. Masters, MBA, JD, MD)
• Hands on experience with Open Systems platforms (Windows & Unix/Linux, Solaris, SQL).
• Excellent verbal and written communication skills.
• Has strong reporting, documentation and presentation skills.
• Must be able to multitask and prioritize work.
• Able to effectively communicate at a staff level and senior management level.
• Experience in managing/running high visibility technical bridge calls with real-time impact to business, crafting and sending communications to business stakeholders.
• Understands Incident Management and other ITIL best practices,
• Bachelor's degree in IT, Computer Science or a related discipline.
• Excellent understanding and hands on experience with Open Systems platforms (Windows & Unix/Linux, Solaris, SQL).
• Good understanding of networking principles.
• Possesses Information Technology Infrastructure Library (ITIL) Foundation v3 Certificate or higher certification is a plus.
• Experience in supporting website or mobile applications.
• Knowledge of web services standards and related technologies (XML, SOAP, REST, etc ) is a plus.
• Hands-on knowledge of Splunk
• Possesses scripting/programming knowledge or 1+ years of experience in either of the following: Java, Spring, Oracle, and other programming or scripting languages.
• Knowledge in writing and reviewing technical documentation/tutorials for quality service desk setup so as to ensure L1 and L2 team performs all the agreed ITIL processes.
• Review and approve new procedures and prepare training material for the staff when required.
• Meticulous, highly motivated and portray a sound business ethic.
• Manage serious outages in production by interfacing between business, developers, infrastructure teams and management.
• Must have an analytical mind - be able to analyze situations and offer solution to common problems.
• Able to work on own initiative and independently.

Additional Information

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Responsibilities:

• Understand requirements and prepare solution design document.
• Participate in MLC configuration and development.
• Help in implementing New and Amendment of risk formulae as per the business requirement.
• Create and Enhance LTS LRB Task.
• Build/Maintain MLC Datamart Reports.
• Scripting for EOD jobs.
• Trade life cycle and workflow enhancement (where required).
• Prepare documentation of the changes.
• Perform SIT and regression testing.
• Support user testing (UAT) phase.
• Support release activities.
• Support for post-deployment activities.

Requirements:

• 5+ years of experience in Murex MLC & Datamart.
• Overall Strong Murex MLC technical experience & understanding of Credit Risk Concepts.
• Good exposure in MLC static setup and risk configuration in MLC module.
• Implementing New and Amendment of risk formulae as per the business requirement.
• Mandatory experience in MLC report development.
• Experience in MLC Risk configuration.
• Creating and Enhancing LTS LRB Task.
• MLC LRB - Datamart report configuration & Maintaining Datamart Reports.
• Scripting for EOD jobs.
• Good knowledge of SQL & Pl-SQL
• Knowledgeable in Unix shell scripting.
• Trade life cycle and workflow enhancement (where required).
• Understanding of Treasury products including Derivatives, Fixed Income and Money Market products.
• Good understanding and working experience of designing and implementing Datamart and Experience in Murex Development.
• Experience in Simulation-based Reports and Risk Matrix-based reports, complex reports would be required.
• Good exposure dynamic tables, pre and post filters, feeders, batch of feeders, extractions, reporting tables, and processing scripts.
• SQL based reports and extractions.

· Minimum 4 years hands on experience with development and support experience.

· Knowledge of Java, PL/SQL & Linux.

· Good knowledge in UNIX platform and database management systems( SQL, Oracle, Sybase, BigData….)

· Experience with automation frameworks and libraries.

· Proficiency in scripting languages (Python, Shell script, PowerShell, SQL…)

· Valuable exposure to tools & technologies like Elastic Search, Grafana, Prometheus, Kibana, Control-M, KAFKA, Confluence, Jira, Gitlab, MQ Series

· Experience in DevOps tooling (GIT, Maven/Graven/Nuget/Ansible, Jenkins… )

· Experience with Docker/Kurbernetes

· Experience on Calypso version 16 is a nice to have but other back-office systems is advantageous to have

· Nice to have an exposure to Calypso Back-office functionalities:

o Engines

o Events

o Filters

o Reporting Framework

o ScheduledTask

o Message / Swift messages

o Transfers

o Settlement Delivery Instructions

o Accounting

o Pricers

o Workflows

· Reconciliation process

· Understanding of financial assets (Repos, Bonds, securities) and trade lifecycle.

· Experience with regulatory reporting (MMSR).

· Minimum 5 years hands on experience with Calypso as a back office.

· Experience on Calypso version 16 and more.

· Hands-on experience in Calypso Back office functionalities:

o Engines

o Events

o Filters

o Reporting Framework

o ScheduledTask

o Message / Swift messages

o Transfers

o Settlement Delivery Instructions

o Accounting

o Pricers

o Workflows

· Reconciliation process

· Understanding of financial assets (Repos, Bonds, securities) and trade lifecycle.

· Experience with regulatory reporting (MMSR).

Technical

· Basic knowledge of Java, PL/SQL & Linux.

· Good knowledge in UNIX platform and database management systems( SQL, Oracle, Sybase, BigData….)

· Experience with automation frameworks and libraries.

· Proficiency in scripting languages (Python, Shell script, PowerShell, SQL…)

· Valuable exposure to tools & technologies like Elastic Search, Grafana, Prometheus, Kibana, Control-M, KAFKA, Confluence, Jira, Gitlab, MQ Series

· Experience in DevOps tooling (GIT, Maven/Graven/Nuget/Ansible, Jenkins… )

· Experience with Docker/Kurbernetes

Our Client is seeking a talented Calypso Application Analyst Programmer to join their dynamic Capital Market Department

As Calypso Application Analyst Programmer, you are responsible of supporting users of IT applications and to respond their requests and resolve their incidents. You play a pivotal role between Business and all other IT roles on Run related topics. Following CMI Run processes standards and recommendations shared by Run Control Tower and contributes to their improvement. You will be either part of the Filière Support Team or part of a Delivery Team and take part to the Support Community.

Capital Markets IT involves technology solutions and systems used in financial markets for trading, investment, and related activities. This includes electronic trading platforms, risk management systems, market risk, counterparty risk, algorithmic trading, data analytics, and Regulatory measures. The use of advanced technologies like API's, artificial intelligence and cloud solutions are also becoming increasingly prevalent in capital markets to enhance efficiency and decision-making processes.

The department is responsible for development and maintenance of Capital Market IT applications (in-house and package) used worldwide, covering Front Office (Murex, Apex, Orchestrade…), Back Office (Summit, Calypso…), Market data referential (Asset Control.), Market Risk (in-house application on big data technologies).

The Repo and Secured Funding (RSF) IT division, works across the full value chain to sustain business activity and enable its acceleration.

Within Post trade IT, this role aims to develop on the Calypso back-office package, in project mode as well as maintenance, and to support the "run the bank" function. It requires a deep understanding of the nature of business operations, timing of activities & data flowing through internal and external systems. The build and support team continuously works with business users, infrastructure engineers and system managers.

Main Responsibilities

• Resolve incidents impacting users swiftly and efficiently. Thorough investigation and communication throughout the incident lifecycle. Proactive identification of workarounds. Effective coordination of stakeholders during significant incidents. Clear and timely communication to users, senior management, and other IT stakeholders.
• Handle user requests promptly and effectively. Prioritizing requests based on urgency and impact. Escalating requests when necessary while remaining the primary point of contact for the user.
• Perform Java code analysis and propose code adjustments.
• Drive sustainable solutions to prevent recurring issues. Identifying root causes of incidents and defining remediation actions. Proposing solutions such as feature development, automation, or online help updates for recurring requests.
• Serve as the primary communication channel between IT and stakeholders. Collaboration with other support engineers, users, and other CMI and CAGIP stakeholders. Potential involvement in complementary tasks such as testing or business analysis.
• Follow CMI Run processes, standards, and recommendations provided by the Run Control Tower, actively contributing to their improvement.

Application Monitoring

• Define and implement the needed application monitoring for timely incident detection. Use monitoring as code whenever possible.
• Supervise and monitor daily and monthly batch chains, which take place during the Singapore morning and early afternoon time, to ensure that problems are swiftly analyzed and resolved to minimize down-time.
• Process and issue daily, weekly and monthly reporting on data quality.
• Streamline processes to minimize manual intervention.

Incidents and Requests management (from business users and other IT teams)

• Provide level 2-level 3 application support to back-office users.
• Analyse and manage incidents/requests.
• Coordinate incidents impacting several teams.

Problem Management and continuous improvement

• Identify recurring problems and eliminate them.
• Provide requirements to build team for bug fixing and improvements.
• Prepare and maintain knowledge base for each of the applications in the scope of the team in coordination with build team and operations team.
• Put in place trainings for business users to reduce the number of daily requests from business to IT.
• Process improvements.
• Coach more junior team members as required.

Change improvement

• Release testing.
• Performance analysis.
• Production deployment and validation.
• Production releases on weekend (rotating schedule within the team).

Qualifications and Profile

• Minimum 4 years hands on experience with development and support experience.
• Experience on Calypso version 16 is a nice to have but other back-office systems is advantageous to have
• Nice to have an exposure to Calypso Back-office functionalities:

- Engines

- Events

- Filters

- Reporting Framework

- ScheduledTask

- Message / Swift messages

- Transfers

- Settlement Delivery Instructions

- Accounting

- Pricers

- Workflows

• Reconciliation process
• Understanding of financial assets (Repos, Bonds, securities) and trade lifecycle.
• Experience with regulatory reporting (MMSR).

Technical

• Knowledge of Java, PL/SQL & Linux.
• Good knowledge in UNIX platform and database management systems( SQL, Oracle, Sybase, BigData….)
• Experience with automation frameworks and libraries.
• Proficiency in scripting languages (Python, Shell script, PowerShell, SQL…)
• Valuable exposure to tools & technologies like Elastic Search, Grafana, Prometheus, Kibana, Control-M, KAFKA, Confluence, Jira, Gitlab, MQ Series
• Experience in DevOps tooling (GIT, Maven/Graven/Nuget/Ansible, Jenkins… )
• Experience with Docker/Kurbernetes

Functional

• Experience in supporting capital market applications and trading systems, ideally within the dynamic landscape of Market Risk/Front Office operations with a commendable grasp of financial products (Treasury, FX, Credit, IRD, Bonds, RSF etc.)
• In depth knowledge of Confirmations, Settlement, Position and Accounting modules.
• Understanding of financial assets (repos, bonds, SLB, issuances) and trade lifecycle.

Nice to Have

• Any Object-oriented language: Java for our Calypso platforms
• Domain-Driven design and Microservices: springboot
• Exposure to Capital Markets applications

Other Professional Skills and Mindset

• Excellent communication and interpersonal skills to effectively collaborate with diverse teams.
• Excellent problem-solving and analytical skills.
• Ability to work under pressure.
• Appetite to follow technology trend and participate to communities.
• Eagerness to learn and adapt to new technologies.
• Strong perseverance and diligence towards attaining goals and effective time management
• Passion for sharing expertise and grow team members' skills.
• Autonomous, self-motivated and excellent team player

Working Hours

• Work in usual office hours : (9am – 6:30pm) or (11am – 8:30pm).
• On-call rotation with team mates to cover weekend planned operations could be required.

Responsibilities:

• Understand requirements and prepare solution design document.
• Participate in MLC configuration and development.
• Help in implementing New and Amendment of risk formulae as per the business requirement.
• Create and Enhance LTS LRB Task.
• Build/Maintain MLC Datamart Reports.
• Scripting for EOD jobs.
• Trade life cycle and workflow enhancement (where required).
• Prepare documentation of the changes.
• Perform SIT and regression testing.
• Support user testing (UAT) phase.
• Support release activities.
• Support for post-deployment activities.

Requirements:

• 5+ years of experience in Murex MLC & Datamart.
• Overall Strong Murex MLC technical experience & understanding of Credit Risk Concepts.
• Good exposure in MLC static setup and risk configuration in MLC module.
• Implementing New and Amendment of risk formulae as per the business requirement.
• Mandatory experience in MLC report development.
• Experience in MLC Risk configuration.
• Creating and Enhancing LTS LRB Task.
• MLC LRB - Datamart report configuration & Maintaining Datamart Reports.
• Scripting for EOD jobs.
• Good knowledge of SQL & Pl-SQL
• Knowledgeable in Unix shell scripting.
• Trade life cycle and workflow enhancement (where required).
• Understanding of Treasury products including Derivatives, Fixed Income and Money Market products.
• Good understanding and working experience of designing and implementing Datamart and Experience in Murex Development.
• Experience in Simulation-based Reports and Risk Matrix-based reports, complex reports would be required.
• Good exposure dynamic tables, pre and post filters, feeders, batch of feeders, extractions, reporting tables, and processing scripts.
• SQL based reports and extractions.

· Minimum 4 years hands on experience with development and support experience.

· Knowledge of Java, PL/SQL & Linux.

· Good knowledge in UNIX platform and database management systems( SQL, Oracle, Sybase, BigData….)

· Experience with automation frameworks and libraries.

· Proficiency in scripting languages (Python, Shell script, PowerShell, SQL…)

· Valuable exposure to tools & technologies like Elastic Search, Grafana, Prometheus, Kibana, Control-M, KAFKA, Confluence, Jira, Gitlab, MQ Series

· Experience in DevOps tooling (GIT, Maven/Graven/Nuget/Ansible, Jenkins… )

· Experience with Docker/Kurbernetes

· Experience on Calypso version 16 is a nice to have but other back-office systems is advantageous to have

· Nice to have an exposure to Calypso Back-office functionalities:

o Engines

o Events

o Filters

o Reporting Framework

o ScheduledTask

o Message / Swift messages

o Transfers

o Settlement Delivery Instructions

o Accounting

o Pricers

o Workflows

· Reconciliation process

· Understanding of financial assets (Repos, Bonds, securities) and trade lifecycle.

· Experience with regulatory reporting (MMSR).