15 Security Services jobs in Singapore

Security Services Director

Singapore, Singapore beBeeLeadership

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Job Description

Technical Service Team Lead Job Overview

As a seasoned leader in the technical services sector, you will be responsible for overseeing the entire service and maintenance workflow process. This role requires strong leadership skills to manage a team of service professionals effectively.

The ideal candidate will have hands-on experience in security system configuration, application programming, and integration with third-party systems. A minimum of 3 years of experience in security systems, including Integrated Security Management Systems, Card Access Control Systems, Intrusion Detection Systems, and CCTV systems is required.

  • Key Responsibilities:
    • Oversee the service and maintenance workflow process.
    • Lead front-line client contact on service and maintenance issues.
    • Manage a team of service professionals.
    • Prepare service scopes, develop plans, define resource loading, track milestones, and monitor metrics.
    • Implement new methods to optimize team performance and distribute responsibilities effectively.

Requirements:

  • Minimum Nitec or diploma in Electrical/Electronic Engineering.
  • At least 3 years of experience in security systems.
  • Hands-on experience in security system configuration, application programming, and integration with third-party systems is an advantage.
Benefits of this Role

As a Technical Service Team Lead, you will have the opportunity to showcase your leadership skills, drive results-oriented initiatives, and foster strong client relationships. You will work closely with clients to identify opportunities to enhance customer satisfaction and deepen client relationships.

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Security Services Growth Strategist

Singapore, Singapore beBeeGrowth

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Job Description

Job Summary

The Security Services Growth Strategist is a key role within our organization, responsible for identifying and targeting new business opportunities in the security services sector.

Key Responsibilities:
  • We are seeking an experienced Business Development Manager to join our team and drive growth through strategic partnerships, innovative solutions, and exceptional customer service. The ideal candidate will have a strong understanding of the managed security service industry and proven success in business development and sales of Managed Services.
  • The successful candidate will be responsible for building and nurturing long-term relationships with clients, identifying new business opportunities, and developing strategies to approach potential clients and close new business deals.
  • In addition, the individual will conduct market research to stay informed of industry trends, competitor offerings, and potential business opportunities.
  • The Security Services Growth Strategist will also work closely with operational teams to ensure that security services are delivered as promised, meeting quality and compliance standards.
Requirements:
  • A bachelor's degree in any field.
  • Proven success in business development and sales of Managed Services.
  • A strong understanding of the managed security service industry.
  • Exceptional communication and negotiation skills.
  • The ability to multitask and prioritize in a fast-paced environment.
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Director of Safety and Security Services

Singapore, Singapore beBeeSustainability

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Job Description

We are seeking a dedicated and results-driven Security Manager to oversee the daily operation of our security department. The ideal candidate will have a proven track record in risk assessment, policy enforcement, and training development.

Job Description

As a Security Manager, you will be responsible for ensuring the safety of employees and guests at all times. Your duties will include:

  • Conducting regular risk assessments and vulnerability evaluations to identify and mitigate safety threats;
  • Implementing and enforcing security policies and procedures in line with industry guidelines;
  • Recruiting, training, and mentoring security officers and guards in emergency response, surveillance, and safety protocols;
  • Leading internal investigations into security breaches, thefts, and incidents, ensuring proper documentation and escalation;
  • Providing discreet protection and assistance to VIPs and high-profile guests, ensuring their concerns are handled with care;
  • Maintaining strong liaison with local police, fire departments, and emergency responders for preparedness and crisis response;
  • Representing the hotel in local security forums and compliance meetings as needed;
  • Ensuring all mandatory safety certifications and training are in accordance with government regulations.

In addition to these responsibilities, you will also contribute to the overall success of our organization by providing exceptional customer service, working effectively with colleagues, and maintaining a positive and professional attitude.

Required Skills and Qualifications
  • Previous experience in a Security role required;
  • Computer literate in Microsoft Window applications required;
  • Certification in CPR First Aid required;
  • Highly motivated, proactive and positive;
  • Strong interpersonal skills and problem-solving ability;
  • Highly responsible & reliable;
  • Ability to work well under pressure and within strict time constraints;
  • Ability to work cohesively with fellow colleagues as part of a team;
  • Ability to focus exceptional attention on guest needs, remaining calm and courteous at all times.

If you are a skilled and passionate individual who is committed to delivering exceptional results, we encourage you to apply for this exciting opportunity.

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Senior Associate, Cybersecurity Engineer, Access Management, Information Security Services, Gro[...]

Singapore, Singapore DBS Bank Limited

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Senior Associate, Cybersecurity Engineer, Access Management, Information Security Services, Group Technology Senior Associate, Cybersecurity Engineer, Access Management, Information Security Services, Group Technology

Senior Associate, Cybersecurity Engineer, Access Management, Information Security Services, Group Technology

Business Function

Group Technology enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group Technology, we manage most of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.

Responsibilities

The Cybersecurity engineer will work with a team of engineers, developers to support IAM infrastructure consisting of components required to provide multifactor authentication (MFA) for DBS employees. The candidate will also be responsible for the user journey and end user communications management for new deployments, operational changes and support.

  • Responsible for executing and supporting release and deployment activities for MFA backend services.
  • Provide day-to-day UAT support for MFA application onboarding.
  • Carry out implementations on weekends together with L1 Prod Support Team.
  • Manage and support annual or adhoc penetration testing, audits RFI related to MFA.
  • Manage and support regular employee soft token mobile app for iOS and android.
Requirements
  • Total having 10 years of experience in supporting Redhat Linux, JBoss and MariaDB.
  • Strong knowledge on DevOps CI/CD toolchain like JIRA, Bitbucket, Jenkins, Nexus / JFrog, NexusIQ, OSS and SonarCube.
  • Proficient in Spring Boot framework, Java & J2EE, SQL, Phyton, REST web service, Micro service.
  • Having good experience on Grafana, Elastic Stack (ELK) in order to support continuously monitoring system health.
  • Strong problem-solving and analytical skills with the ability to troubleshoot and resolve technical issues.
  • Ability to work under pressure and adapt to changing priorities.
Apply Now

We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.

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SVP, Head of Non-Human Identity Policy, Information Security Services, Group Technology

Singapore, Singapore DBS Bank

Posted 1 day ago

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Job Description

SVP, Head of Non-Human Identity Policy, Governance & Operations, Group Technology

Join to apply for the SVP, Head of Non-Human Identity Policy, Governance & Operations, Group Technology role at DBS Bank

SVP, Head of Non-Human Identity Policy, Governance & Operations, Group Technology

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Business Function

Group Technology empowers the bank with an efficient, nimble and resilient infrastructure and system through a strategic focus on productivity, quality & control, technology, coupled with strengthening people capability and banking on innovation. In Group Technology, we manage the majority of the Bank's operational processes and inspire to delight our business partners and customers through our multiple banking delivery channels.

Business Function

Group Technology empowers the bank with an efficient, nimble and resilient infrastructure and system through a strategic focus on productivity, quality & control, technology, coupled with strengthening people capability and banking on innovation. In Group Technology, we manage the majority of the Bank's operational processes and inspire to delight our business partners and customers through our multiple banking delivery channels.

We are seeking an experienced and visionary Head of Identity & Access Management (IAM) to lead the strategic design, implementation, and management of our bank-wide non-human identity policy, governance, and operations. This critical leadership role will be responsible for ensuring the security, resiliency, and compliance of all non-human identities (e.g., applications, services, APIs, machine accounts) across the organization.

The ideal candidate will possess deep expertise in security and resiliency engineering and operations, a proven track record in IAM architecture, and exceptional interpersonal skills to effectively engage with senior leaders, peers, and a high-performing security team.

Key Responsibilities

Strategic Leadership & Governance

  • Own and drive the bank’s non-human identity strategy, policy, and governance framework
  • Develop and enforce standards, procedures, and controls for non-human identity lifecycle management
  • Ensure compliance with regulatory requirements, internal policies, and industry best practices
  • Serve as the primary point of contact and subject matter expert for non-human identity management

Architecture & Engineering

  • Architect, engineer and operate the implementation of scalable, resilient, and secure IAM solutions for non-human identities
  • Collaborate with IT, DevOps, and business units to integrate IAM controls into application and infrastructure pipelines
  • Evaluate and recommend IAM technologies, tools, and automation to enhance security posture and operational efficiency

Operations & Resiliency

  • Lead the day-to-day operations of non-human identity management, including provisioning, de-provisioning, monitoring, and incident response
  • Develop and execute resiliency plans to ensure continuity and rapid recovery of IAM services
  • Monitor and report on key metrics, risks, and incidents related to non-human identities

Stakeholder Management & Team Leadership

  • Build and nurture relationships with senior executives, auditors, regulators, and internal stakeholders
  • Lead, mentor, and develop a team of IAM engineers and analysts, fostering a culture of excellence and continuous improvement
  • Communicate complex technical concepts to non-technical audiences and influence decision-making at all levels

Requirements

  • Bachelor’s or Master’s degree in Computer Science, Information Security, or related field
  • 10+ years of experience in information security, with at least 5 years in IAM architecture and operations
  • Proven expertise in non-human identity management, including secrets management, privileged access, and automation
  • Strong background in security and resiliency engineering within large, regulated environments (preferably banking or financial services)
  • In-depth knowledge of IAM technologies (e.g., CyberArk, HashiCorp Vault, Azure AD, AWS IAM), protocols, and standards
  • Experience with regulatory frameworks (e.g., MAS, PCI DSS, SOX, GDPR) and risk management
  • Experience in management of regulatory inspections or audits
  • Exceptional interpersonal and communication skills, with demonstrated ability to influence and collaborate with senior management, peers, and technical teams
  • Relevant certifications (CISSP, CISM, CCSP, or equivalent) are highly desirable

Key Competencies

  • Strategic thinking and vision
  • Technical leadership and hands-on expertise
  • Security and resiliency mindset
  • Strong analytical and problem-solving abilities
  • Excellent stakeholder management and team leadership

Apply Now

We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.

Primary Location

Singapore-DBS Asia Hub

Job

Technology

Schedule

Regular

Job Type

Full-time

Job Posting

Jul 15, 2025, 6:41:35 AM

Seniority level
  • Seniority level Not Applicable
Employment type
  • Employment type Full-time
Job function
  • Job function Administrative
  • Industries Banking, Financial Services, and Investment Banking

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SVP, Head of Non-Human Identity Policy, Information Security Services, Group Technology | Singa[...]

Singapore, Singapore DBS Bank Limited

Posted 1 day ago

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Job Description

SVP, Head of Non-Human Identity Policy, Information Security Services, Group Technology SVP, Head of Non-Human Identity Policy, Information Security Services, Group Technology

SVP, Head of Non-Human Identity Policy, Information Security Services, Group Technology

Business Function

Group Technology empowers the bank with an efficient, nimble and resilient infrastructure and system through a strategic focus on productivity, quality & control, technology, coupled with strengthening people capability and banking on innovation. In Group Technology, we manage the majority of the Bank's operational processes and inspire to delight our business partners and customers through our multiple banking delivery channels.

We are seeking an experienced and visionary Head of Identity & Access Management (IAM) to lead the strategic design, implementation, and management of our bank-wide non-human identity policy, governance, and operations. This critical leadership role will be responsible for ensuring the security, resiliency, and compliance of all non-human identities (e.g., applications, services, APIs, machine accounts) across the organization.

The ideal candidate will possess deep expertise in security and resiliency engineering and operations, a proven track record in IAM architecture, and exceptional interpersonal skills to effectively engage with senior leaders, peers, and a high-performing security team.

Key Responsibilities

Strategic Leadership & Governance

  • Own and drive the bank's non-human identity strategy, policy, and governance framework
  • Develop and enforce standards, procedures, and controls for non-human identity lifecycle management
  • Ensure compliance with regulatory requirements, internal policies, and industry best practices
  • Serve as the primary point of contact and subject matter expert for non-human identity management
Architecture & Engineering
  • Architect, engineer and operate the implementation of scalable, resilient, and secure IAM solutions for non-human identities
  • Collaborate with IT, DevOps, and business units to integrate IAM controls into application and infrastructure pipelines
  • Evaluate and recommend IAM technologies, tools, and automation to enhance security posture and operational efficiency
Operations & Resiliency
  • Lead the day-to-day operations of non-human identity management, including provisioning, de-provisioning, monitoring, and incident response
  • Develop and execute resiliency plans to ensure continuity and rapid recovery of IAM services
  • Monitor and report on key metrics, risks, and incidents related to non-human identities
Stakeholder Management & Team Leadership
  • Build and nurture relationships with senior executives, auditors, regulators, and internal stakeholders
  • Lead, mentor, and develop a team of IAM engineers and analysts, fostering a culture of excellence and continuous improvement
  • Communicate complex technical concepts to non-technical audiences and influence decision-making at all levels


Requirements
  • Bachelor's or Master's degree in Computer Science, Information Security, or related field
  • 10+ years of experience in information security, with at least 5 years in IAM architecture and operations
  • Proven expertise in non-human identity management, including secrets management, privileged access, and automation
  • Strong background in security and resiliency engineering within large, regulated environments (preferably banking or financial services)
  • In-depth knowledge of IAM technologies (e.g., CyberArk, HashiCorp Vault, Azure AD, AWS IAM), protocols, and standards
  • Experience with regulatory frameworks (e.g., MAS, PCI DSS, SOX, GDPR) and risk management
  • Experience in management of regulatory inspections or audits
  • Exceptional interpersonal and communication skills, with demonstrated ability to influence and collaborate with senior management, peers, and technical teams
  • Relevant certifications (CISSP, CISM, CCSP, or equivalent) are highly desirable
Key Competencies
  • Strategic thinking and vision
  • Technical leadership and hands-on expertise
  • Security and resiliency mindset
  • Strong analytical and problem-solving abilities
  • Excellent stakeholder management and team leadership
Apply Now

We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.

We would like to remind you that eFinancialCareers is a job board and does not conduct hiring or ask for payment or any financial details as part of the job application process.

If you receive any suspicious messages claiming to be from us or a hiring company, we urge you not to click on any links and not to reply to the message itself.

Instead, please report the message to our support team at .

It is advisable to always verify job offers directly with the hiring company.

Boost your career Find thousands of job opportunities by signing up to eFinancialCareers today.

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Senior Delivery Consultant (Security), ASEAN Professional Services

Singapore, Singapore Amazon

Posted 28 days ago

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Job Description

Description
The Amazon Web Services Professional Services (ProServe) team is seeking a skilled Delivery Consultant to join our team at Amazon Web Services (AWS). In this role, you'll work closely with customers to design, implement, and manage AWS solutions that meet their technical requirements and business objectives. You'll be a key player in driving customer success through their cloud journey, providing technical expertise and best practices throughout the project lifecycle.
Possessing a deep understanding of AWS products and services, as a Delivery Consultant you will be proficient in architecting complex, scalable, and secure solutions tailored to meet the specific needs of each customer. You'll work closely with stakeholders to gather requirements, assess current infrastructure, and propose effective migration strategies to AWS. As trusted advisors to our customers, providing guidance on industry trends, emerging technologies, and innovative solutions, you will be responsible for leading the implementation process, ensuring adherence to best practices, optimizing performance, and managing risks throughout the project.
The AWS Professional Services organization is a global team of experts that help customers realize their desired business outcomes when using the AWS Cloud. We work together with customer teams and the AWS Partner Network (APN) to execute enterprise cloud computing initiatives. Our team provides assistance through a collection of offerings which help customers achieve specific outcomes related to enterprise cloud adoption. We also deliver focused guidance through our global specialty practices, which cover a variety of solutions, technologies, and industries.
This role specialises in enabling security outcomes in the cloud and in upholding the high security bar our builders and customers adopt to enable security and compliance at scale.
Key job responsibilities
As an experienced technology professional, you will be responsible for:
1. Designing and implementing complex, scalable, and secure AWS solutions tailored to customer needs;
2. Providing technical guidance and troubleshooting support throughout project delivery;
3. Collaborating with stakeholders to gather requirements and propose effective migration strategies;
4. Acting as a trusted advisor to customers on industry trends and emerging technologies; and
5. Sharing knowledge within the organization through mentoring, training, and creating reusable artifacts.
A day in the life
Working with customers to understand their business challenges around security "in" the cloud and to help design / architect technical solutions to address those business needs.
Support Amazonians and customers across ASEAN region in ongoing projects as the field security SME to consult with and provide prescriptive guidance on standards of good practice around AWS's well-architected, secure and resilient design principles to ensure all customer deliverables and work products are secure by design and in practice.
Lead builders in innovation and build initiatives to deliver innovative solutions to address emerging business needs.
About the team
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.
Why AWS?
Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Inclusive Team Culture
Here at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.
Mentorship & Career Growth
We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud.
Basic Qualifications
- 5+ years of cloud based solution (AWS or equivalent), system, network and operating system experience
- Bachelor's degree in computer science, engineering, mathematics or equivalent
- 10+ years of security, compliance and risk management experience
- 10+ years of technical specialist, design and architecture experience
- Relevant cyber security accreditation including CISSP, CISA, CRISC, etc. and working knowledge of cyber security and technology risk management frameworks including NIST CSP, CIS Benchmarks, ISO27001, etc.
Preferred Qualifications
- 7+ years of IT platform implementation in a technical and analytical role experience
- 7+ years of external or internal customer facing, complex and large scale project management experience
- 7+ years of technical specialist, design and architecture experience
- 7+ years of scripting language experience
- AWS experience preferred, with proficiency in a wide range of AWS services (e.g., EC2, S3, RDS, Lambda, IAM, VPC, CloudFormation)
- AWS Professional level certifications (e.g., Solutions Architect Professional, DevOps Engineer Professional) preferred
- Experience with automation and scripting (e.g., Terraform, Python)
- Knowledge of security and compliance standards (e.g., HIPAA, GDPR)
- Strong communication skills with the ability to explain technical concepts to both technical and non-technical audiences
- 7+ years of technology consulting experience with strong demonstrable consulting-led engagement methodologies, report writing, presentation and executive engagement skills.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
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About the latest Security services Jobs in Singapore !

Security Operations Supervisor [Agency Services / PLRD]

Singapore, Singapore LINKEDCORP HR CONSULTANCY PTE. LTD.

Posted 1 day ago

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Job Description

Job Scope:
1. Plan and Monitor deployment of officers to various assignments

2. Activate relief and allocate to locations where there are disruptions.

3. Daily auditing and reporting of manpower status

4. Assist to recruit according to the needs, objectives and policies of the agency.

5. Assist in implementation and ensure compliance of regulations, policies and procedures

6. Ensure timely receipt of attendance records and report on In House Security System faults.

7. Prepare daily, weekly and monthly documentation and reports (eg. Security Personnel Profile, Organization Chart, Contact List, Recruitment Summary, Tardiness Reports, etc)

8. Coordinate on training needs

9. Monitoring of control room and report on anomalies

10. Conduct inspection checks for assignment as rostered to ensure that officers perform duties up to the satisfaction of our clients. Put up Violation Report / Compliment Report

11. Participate in Security Systems Enhancement

12. Stand in at site if required

13. Standby Phone at all times

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Head of IT Services and Security

Singapore, Singapore QCP

Posted 1 day ago

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Job Description

QCP is Asia's leading digital asset partner, empowering clients to seamlessly integrate digital assets into their portfolios.

We offer a comprehensive range of solutions - from spot on/off ramping and fixed income strategies to vanilla options and bespoke exotics.

Driven by the vision to be the most trusted partner in digital asset markets, we provide innovative solutions that make digital assets a core component of every portfolio, balance sheet, and treasury.

Since our founding in 2017, we have witnessed the potential of digital assets to transform financial markets and the world at large. We exist at the centre of change, successfully navigating three market cycles and bridging institutional and crypto ecosystems.

We work to build trusted partnerships, putting client success and care at the heart of everything that we do.

Responsibilities

  • Manage day-to-day IT operations and infrastructure to support company operations
  • Manage IT service delivery, as well as IT change management process
  • Proactively drive and deliver on cyber security framework, covering govern, identify, protect, detect, respond and recover domain areas
  • Conduct security investigations and provide guidance and oversight on incident resolution and containment techniques
  • Conduct IT risk assessments for IT systems, and support the technology risk function in vendor due-diligence processes
  • Manage first line IT disaster recovery and business continuity processes
  • Support internal and external audit and regulatory inspections on IT Application, Infrastructure and General Controls
  • Mentor IT service and security analysts regarding service levels, risk and information security controls, incident and problem management, security incident response, security monitoring, and other operational tasks
  • Guide IT security team in security incident management and vulnerability management processes
  • Guide IT service team in evaluating, recommending, implementing, and troubleshooting IT solutions to support organization growth
  • Promote responsible and security conscious behaviour by improving company culture and helping staff adopt good cyber hygiene practices
  • Provide timely and accurate reports of IT service and security metrics for management reports
  • Act as a constructive and credible IT partner to stakeholders, accountable for IT service level and information security management for QCP group of companies

Requirements

  • 8-12 years of IT infrastructure and/or information security experience.
  • Experience in managing scalable enterprise infrastructure, such as identity infrastructure, network, system administration and service desk preferred
  • Knowledge on industry standards such as ITIL, TRMG, ISO27001, NIST, etc
  • Information security professional certifications such as CISSP, CISM would be advantageous
  • Good understanding of security incident management, malware management and vulnerability management processes
  • Self-starter, works independently and able to adjust to changing priorities, critical and strategic thinker, negotiator and consensus builder
  • A Bachelor's Degree / Diploma in a relevant area of study with a preference for Information Security, Computer Science or Computer Engineering
  • Excellent English written and verbal skills

Benefits

The Environment We Offer

As a growing firm with a tightly-knit team, we respect and listen to all our employees. You will get the chance to make an impact by having your voice heard by everyone, including the management.

Our employees enjoy a high level of autonomy at work. We focus on substance, not form - as long as you can perform, you will be recognized and rewarded. We are also dedicated to supporting our staff and ensuring they develop holistically to maximize their potential in the long- term.

We also provide flexible working arrangement as required and a casual and fun environment to boot! #J-18808-Ljbffr
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PES (Professional Engineering Services) - Electronic Security

Singapore, Singapore AVTEL HOLDINGS PTE. LTD.

Posted today

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Job Description

Roles & Responsibilities

Reporting to Group Technical Support Manager

To be based in Singapore/ APAC

Role Overview

We are looking for Professional Engineering Services Engineer to provide technical support and engineering solutions across the APAC region. This role involves pre-sales support, solution implementation, and ongoing maintenance of both customer and internal IT systems. The ideal candidate will have a strong technical background in engineering, excellent problem-solving skills, and a focus on customer service.

You'll work in a collaborative environment where effective communication, teamwork, and self-discipline are essential.

If you're seeking a role with technical challenges and growth opportunities, apply now

Key Responsibilities

General

  • Support complex software support programmes and solutions in accordance with customer service level agreements
  • Collaborates with sales account team to determine goals and objectives for retained customers and targeted prospects.
  • Supports internal teams with clarifying project scope, acceptance criteria, and identifies service break-fix opportunities.
  • Develops and assists in maintaining customers software life-cycle processes to be in line with manufacturers guidelines and specifications.
  • Remote support for internal & external customers to investigate faults, coordinate resolution paths, and determine the best course of action for remediation.
  • Maintain accurate records with timely reporting on service tickets, inventory logs, and audit history of hardware and systems/services.
  • Proactively identify issues that may affect systems or services and ensure recommendations are put in place to mitigate and prevent recurrences.
  • Maintain an in-depth knowledge of current and innovative technologies applicable to business requirements.
  • Liaise with 3rd party vendors.
  • Provide user training both internally & externally.
  • Ensure compliance with relevant policies, regulations, and security standards.

Professional Engineering Services (PES) Support

  • Provide software and technical support to clients, vendor-partners, sub-contractors, and internal teams regarding engineered solutions, software, and systems.
  • Assist in the implementation and configuration of engineering solutions, ensuring they meet client requirements and expectations.
  • Collaborate with project teams to define project scope, deliverables, and timelines for successful solution deployment.
  • Build and maintain strong relationships with clients by understanding their needs and providing responsive support and solutions.
  • Act as a trusted advisor to clients, offering insights and recommendations to optimize their engineered security solutions.
  • Assist in maintaining customers' software licensing life-cycle processes in line with manufacturers' guidelines and specifications.
Skills & Qualifications

Who You Are

You are a seasoned professional with extensive technical experience, possessing a deep understanding of engineering principles and tools relevant to the industry. With over three years of experience in technical customer support, you bring strong expertise including hardware, software, networking, and security concepts. Your troubleshooting skills are exceptional, allowing you to quickly diagnose and resolve complex technical issues, ensuring minimal disruption and maximum client satisfaction.

Professional Experience

  • Technical Experience: Strong background in engineering with a proven ability to manage hardware, software, and network issues across various environments. Experience with one or more enterprise security systems, such as Lenel OnGuard, C-Cure, or Genetec, or similar products would be beneficial.
  • Problem-Solving: Highly skilled in analysing complex problems, identifying root causes, and implementing effective solutions.
  • Customer Service: Committed to delivering top-notch customer support, you possess the ability to understand client needs, manage expectations, and provide prompt and effective assistance.

Key Strengths

  • Communication: Your ability to communicate technical information clearly, both verbally and in writing, ensures effective interactions with clients and colleagues alike. You listen actively, ask insightful questions, and relay complex concepts in simple terms.
  • Collaboration & Teamwork: You thrive in cross-functional teams, working alongside engineers, IT specialists, and other departments. Sharing knowledge and fostering a collaborative environment are natural to you, helping to drive continuous learning and improvement.
  • Project Management: With a solid foundation in project management, you can coordinate technical initiatives, prioritisze tasks, manage dependencies, and meet deadlines, all while maintaining a high standard of quality.
  • Adaptability & Growth: You embrace change and adapt quickly to shifting priorities, technologies, and work environments. Your willingness to continually update your skills ensures that you remain aligned with evolving industry trends.

Additional Skills & Attributes

  • Organisational Expertise: Your attention to detail and strong organisational skills enable you to maintain precise documentation, records, and processes, ensuring that everything runs smoothly. Additionally, your ability to plan, prioritise, and make necessary decisions ensures that tasks are completed efficiently and effectively.
  • Tech Proficiency: You possess advanced computer skills, including expertise in MS Office tools such as Word, Excel, PowerPoint, and Outlook, ensuring seamless execution of your tasks.
  • Client-Centred: You consistently meet or exceed service expectations, achieving high customer satisfaction and maintaining the company's reputation for quality support.

Working Arrangements - Onsite

Tell employers what skills you have

Licensing
Troubleshooting
Remediation
ICT
Hardware
Service Management
Service Level
Adaptability
Project Management
Networking
Customer Satisfaction
Customer Service
Audit
Technical Support
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