60 Salesforce Analyst jobs in Singapore

Responsibilities:

• Analyze an organization and design its processes and systems, assessing the business model and its integration with technology.
• Assess current state, identify customer requirements, and define the future state and/or business solution.
• Research, gather and synthesize information.
• Elicit, scope, and manage business requirements.
• Lead the scrum team, conduct scrum ceremonies
• Crafting and grooming of user stories, acceptance criteria, managing product backlog.
• Drive smooth deployment, adoption, and operations of the solution.
• Help drive the implementation of Salesforce solutions.
• Work with developers to understand and troubleshoot technical problems, as needed.

Requirements:

• Min 5 years' experience required, IT related tertiary education.
• 3 years' experience as a Business Analyst, Scrum Master, Product Owner or equivalent in Agile projects
• Good to be Salesforce Certified Business Analyst and have passed/obtained the following Certifications: Salesforce Administrator Exam (CRT101).
• Basic Salesforce configuration experience / have completed
• Experience in full software / product development life cycles sing Agile Methodology.
• Proven experience working on Salesforce implementations, including configuration, customization, and integration of salesforce with other systems.

information_technology

About Capgemini

Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2024 global revenues of €22.1 billion.

*Job responsibilities *

• Collaborate with the team with the aim of delivering overall value to the customer with Salesforce as the core solution.
• Meet with stakeholders/end-users to understand their needs, problems, and desired outcomes; Document findings in clear and concise reports including (but not limited to) preparation of business use case, scope and functional requirements.
• Work with the team to define functional and technical specifications for the new system/functionality/enhancement; Write user stories and design sample process flows to illustrate desired to-be solutions.
• Translate and convey technical limitations to end-users and collaborate to find alternative workarounds.
• Configure/code functionalities based on requirements/user stories, following established configuration/development standards.
• Understand system functionalities, create test scripts, test & validate functionalities, and facilitate user acceptance testing.
• Craft role-based training materials, user guides and facilitate training.
• Create data migration templates, review mappings and correct data with relevant stakeholders.
• Create, update and maintain relevant project documentation as assigned.
• Participate actively in all activities throughout the project lifecycle.
• Track progress against deadlines, identify and highlight risks, ensuring proper communication within the project team.
• Forge strong working relationships with business stakeholders to handle their new requests, operational issues, or queries.

*Requirements *

• Bachelor of Computer Science or Information Systems preferred
• For non-graduates: Minimum 2 years of experience in Salesforce consultancy, configuration, business analysis or development
• Relevant Salesforce certificates will be an added advantage
• Knowledge or working experience in public sector is preferred but not mandatory
• Familiarity in diagramming modelling is preferred
• Strong documentation and writing skills
• Excellent communication and active listening skills with people from diverse culture and background
• Excellent analytical and problem-solving capabilities
• Strong sense of ownership for project/tasks and responsibility
• Eagerness to learn and adapt to new technologies

Let's talk about what's in it for you

Passionate people are Capgemini's Ace of Spades - join us to discover a career that will challenge, support and inspire you. Working at Capgemini you'll find the rewards are more than just financial. You will work alongside some very smart and inspiring people on exciting projects and you will also enjoy incredible benefits. We offer flexible work practices and 40 hours of self-development every year with a huge selection of learning opportunities to choose from.

As 'Architects of Positive Futures', Capgemini actively supports the community in 3 ways:

Diversity and Inclusion - we believe diversity of thought fuels excellence and innovation, which is why we positively encourage applications from suitably qualified candidates regardless of their gender identity, ethnicity, sexual orientation, religion, ability, intersex status or age. To support our commitment to diversity and inclusion, we celebrate special events and days of significance that are important to our employees such as Diwali, Bastille Day, Pride, IDAHOBIT, IWD and International day of people with Disabilities. Our Employee Resource Groups and OutFront support the grassroots passion of employees to drive our diversity agenda and effect change.

Digital inclusion - at Capgemini we are using our skills to drive social impact initiatives focusing on helping society address the impact of the digital and automation revolution. We also provide employees with opportunities to give back to the community through charity projects and volunteer days.

Environmental Sustainability - Capgemini joined the CDP's (Carbon Disclosure Project) prestigious 'A list' for its commitment to the Net-Zero economy. We are focusing on helping our clients transform towards more sustainable business models and committing to reduce our own carbon emissions (GHG) by 20% per employee by2020.

Recognized by Ethisphere as one of the World's Most Ethical Companiesfor the last 8 years in a row, ethics and values are at the heart of Capgemini's corporate culture and business. Embedded in our DNA, our seven values - Honesty, Boldness, Trust, Team Spirit, Freedom, Fun and Modesty - have remained the same since company inception in 1967. To see how we bring these values to life, click here to listen to some of our employee's stories.

Come join us, bring your whole self to work, create new possibilities for you, your customers and your community and help us to be Architects of Positive Futures.

About Accenture
Accenture is a leading global professional services company that helps the world's leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services-creating tangible value at speed and scale. We are a talent and innovation led company with 738,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world's leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology with unmatched industry experience, functional expertise and global delivery capability. We are uniquely able to deliver tangible outcomes because of our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Accenture Song. These capabilities, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients succeed and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at
The Business Analyst shall apply knowledge of Salesforce capabilities and limitations to guide implementations of the system.
Analyze an organization and design its processes and systems, assessing the business model and its integration with technology. Assess current state, identify customer requirements, and define the future state and/or business solution. Research, gather and synthesize information.
3 years experience as a Business Analyst, Scrum Master, Product Owner or equivalent in Agile projects
Must be Salesforce Certified Business Analyst and have passed/obtained the following Certifications: Salesforce Administrator Exam (CRT101).
Certified Scrum Product Owner or Certified Scrum Master or equivalent.
All of our consulting professionals receive comprehensive training covering business acumen, technical and professional skills development. You'll also have opportunities to hone your functional skills and expertise in an area of specialization. We offer a variety of formal and informal training programs at every level to help you acquire and build specialized skills faster. Learning takes place both on the job and through formal training conducted online, in the classroom, or in collaboration with teammates. The sheer variety of work we do, and the experience it offers, provide an unbeatable platform from which to build a career.
Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, gender identity, or any other basis as protected by applicable law.
About Accenture
We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work.At Accenture, we see well-being holistically, supporting our people's physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We're proud to be consistently recognized as one of the World's Best Workplaces.Join Accenture to work at the heart of change.
Visit us at
Equal Employment Opportunity Statement
All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.
Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.
Accenture is committed to providing veteran employment opportunities to our service men and women.
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Responsibilities:
Analyze an organization and design its processes and systems, assessing the business model and its integration with technology.
Assess current state, identify customer requirements, and define the future state and/or business solution.
Research, gather and synthesize information.
Elicit, scope, and manage business requirements.
Lead the scrum team, conduct scrum ceremonies
Crafting and grooming of user stories, acceptance criteria, managing product backlog.
Drive smooth deployment, adoption, and operations of the solution.
Help drive the implementation of Salesforce solutions.
Work with developers to understand and troubleshoot technical problems, as needed.
Requirements:
Min 5 years' experience required, IT related tertiary education.
3 years’ experience as a Business Analyst, Scrum Master, Product Owner or equivalent in Agile projects
Good to be Salesforce Certified Business Analyst and have passed/obtained the following Certifications: Salesforce Administrator Exam (CRT101).
Basic Salesforce configuration experience / have completed
Experience in full software / product development life cycles sing Agile Methodology.
Proven experience working on Salesforce implementations, including configuration, customization, and integration of salesforce with other systems.
#LI-CTSAPAC
Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.
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Join to apply for the
Salesforce Business Analyst
role at
Accenture Southeast Asia
1 month ago Be among the first 25 applicants
About Accenture
Accenture is a leading global professional services company that helps the world’s leading businesses, governments, and organizations build their digital core, optimize operations, accelerate revenue growth, and enhance citizen services—creating tangible value at speed and scale. With 738,000 people serving clients in more than 120 countries, we are a talent and innovation-led company. Technology is at the core of change today, and we are one of the world’s leaders in driving that change, with strong ecosystem relationships. We combine our strength in technology with unmatched industry experience, functional expertise, and global delivery capability. Our broad range of services, solutions, and assets across Strategy & Consulting, Technology, Operations, Industry X, and Accenture Song enable us to deliver tangible outcomes. Our culture of shared success and commitment to creating 360° value helps our clients succeed and build trusted, lasting relationships. Visit us at
Responsibilities
The Business Analyst shall apply knowledge of Salesforce capabilities and limitations to guide system implementations.
Analyze organizations and design their processes and systems, assessing the business model and its integration with technology. Assess current state, identify customer requirements, and define the future state or business solution. Research, gather, and synthesize information.
Qualifications
At least 3 years of experience as a Business Analyst, Scrum Master, Product Owner, or in similar roles within Agile projects.
Must be Salesforce Certified Business Analyst with Salesforce Administrator Exam (CRT101) certification.
Certified Scrum Product Owner or Certified Scrum Master or equivalent.
Training & Development
All our consulting professionals receive comprehensive training covering business acumen, technical, and professional skills development. Opportunities to hone your skills in specialized areas are available through formal and informal training programs, on-the-job learning, online courses, classroom sessions, and team collaborations. This diverse work environment provides an excellent platform for career growth.
Additional Information
Accenture is an equal opportunities employer, welcoming applications from all sections of society and not discriminating based on race, religion, ethnicity, disability, age, citizenship, marital status, sexual orientation, gender identity, or any other protected characteristic.
Job Details
Seniority level: Entry level
Employment type: Full-time
Job function: Strategy/Planning and Information Technology
Industries: Hospitals and Healthcare, Non-profit, Government Administration
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Responsibilities
Analyzing Information:
Dive into key data, insights, and facts to determine actions for the business’s success.
Elicitation:
Establish project foundations by asking questions, gathering opinions, and analyzing information through stakeholder interviews to identify teams, processes, and other key elements.
Documentation of Requirements:
Document all inputs, actions, and outcomes exchanged between teams and departments to ensure stakeholder clarity.
Communication:
Act as a bridge between teams, departments, and stakeholders through verbal and non-verbal communication to align processes and inputs with desired outputs.
Planning & Implementing Solutions:
Plan and execute effective actions and solutions aligned with business goals.
Testing:
Test and measure implemented solutions, track progress, and create training materials, including feedback and elicitation questions for record-keeping.
Profile
Minimum Bachelor's degree in IT or Computer Science
3+ years of Salesforce.com consulting/implementation experience
5+ years in a Salesforce Business Analyst role
Salesforce Certified Administrator or equivalent cloud certifications
Significant enterprise-level project management experience (SOWs, contracts, risk management, staffing)
Background in Business Process Engineering/Re-engineering, especially in sales, marketing, and customer support
Strong communication skills, executive presence, and facilitation experience
Proven success as a lead in enterprise CRM implementations and technology initiatives
GDPR MESSAGE:
Our privacy policy has been updated to comply with new regulations. Please review it here: We use Jazz HR to assist in our recruitment process, which complies with data protection laws and is PrivacyShield certified. Your data may be retained for 5 years for potential future opportunities. You can object to this retention. For more details, consult our privacy policy.
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Info-communications Media Development Authority

Fixed Terms

What the role is

The Digital Transformation Office (DTO) is a strategic division within the corporate group dedicated to driving and overseeing digital transformation initiatives across IMDA. The DTO plays a pivotal role in developing and implementing comprehensive strategies that align with IMDA's goals and objectives through the innovative use of emerging technology and data. By spearheading digital transformation initiatives, the DTO aims to revolutionize processes, elevate customer experiences, and foster a culture of innovation.

Through collaboration with various departments, the DTO ensures that digital initiatives are integrated seamlessly across the organization, positioning IMDA to be at the forefront in the digital age.

We are seeking a skilled Salesforce Business Analyst to join our team. In this role, you will bridge the gap between business needs and technical solutions by working closely with stakeholders to gather requirements, analyze business processes, and deliver tailored Salesforce solutions. Your expertise will contribute to optimizing Salesforce functionality, enhancing user experiences.

Key Responsibilities:

• Collaborate with Stakeholders: Engage with business leaders, end-users, and technical teams to gather, analyze, and document detailed business requirements for Salesforce solutions.
• Translate Business Needs: Convert business requirements into clear, actionable functional specifications and user stories, ensuring alignment with development teams and business goals.
• Facilitate Process Improvements: Analyze existing business processes, identify pain points, and recommend automation or optimization using Salesforce tools.
• Oversee Salesforce Enhancements: Partner with Salesforce administrators and developers to design, configure, and implement custom solutions, including workflows, dashboards, and custom objects.
• Conduct Testing: Perform functional and user acceptance testing (UAT) to ensure Salesforce configurations meet business requirements and maintain high-quality standards.
• Create Reports and Dashboards: Develop insightful reports and dashboards to support data-driven decision-making across teams.
• Train and Support Users: Conduct user training sessions and provide ongoing support to ensure effective adoption and utilization of Salesforce solutions.
• Act as a Liaison: Bridge communication between business units and technical teams, ensuring alignment and smooth delivery of projects.
• Stay Updated on Salesforce Trends: Keep up with Salesforce releases, new features, and best practices, ing them to improve processes and solutions.
• Drive Strategic Value: Work proactively to identify areas where Salesforce can add value to the organization's goals, driving efficiency and innovation.

Requirements:

• Bachelor's degree in Business Administration, Information Technology, or a related field.
• 3+ years of experience as a Salesforce Business Analyst or similar role.
• Strong knowledge of Salesforce platform capabilities, including Service Cloud, and Marketing Cloud (preferred, but not necessary).
• Proficiency in requirements gathering, process mapping, and creating user stories.
• Hands-on experience with report creation and dashboard design in Salesforce.
• Excellent verbal and written communication skills, with the ability to present ideas to diverse audiences.
• Analytical mindset with a focus on problem-solving and process improvement.

Preferred:

• Salesforce certifications such as Administrator, Advanced Administrator, or Business Analyst.
• Knowledge of Agile and Scrum methodologies.
• Familiarity with tools like JIRA, Confluence, and other project management software.

Soft Skills:

• Strong organizational and time management abilities.
• Collaborative and able to work effectively in cross-functional teams.
• Detail-oriented with a passion for delivering high-quality solutions.

About Info-communications Media Development Authority

Info-communications Media Development Authority ) offers a rewarding career that gives you a front seat in the fast-changing infocomm media sector, where technology and content are shaping the way people view the world more than ever.
We offer a wide range of opportunities, where talented individuals and teams can make a difference. Whether you are developing a telecommunications policy affecting consumers or spearheading a scheme to nurture budding media talents, each member of IMDA contributes towards driving innovation, enhancing productivity for economic growth, and improving the quality of life for all Singaporeans.
As a statutory board in the Ministry of Communications and Information, IMDA promotes and regulates the infocomm and media sectors.

About your application process

If you do not hear from us within 4 weeks of the job ad closing date, we seek your understanding that it is likely that we are not moving forward with your application for this role. We thank you for your interest and would like to assure you that this does not affect your other job applications with the Public Service. We encourage you to explore and for other roles within Info-communications Media Development Authority or the wider Public Service.

Overview
Salesforce Business Analyst x )
Responsibilities
The Business Analyst shall have at least a Diploma, with at least three (3) years' experience as a Business Analyst, Scrum Master, Product Owner or equivalent in Agile projects. The Business Analyst shall be a Certified Scrum Product Owner or Certified Scrum Master or equivalent. Business Analysts who graduated from Business School, Computer Science, Information Technology, and other Engineering discipline would be advantageous.
The Business Analyst shall apply knowledge of Salesforce capabilities and limitations to guide implementations of the System.
The Business Analyst shall be a Salesforce Certified Business Analyst and have passed/obtained the following Certifications: Salesforce Administrator Exam (CRT101).
Qualifications
Diploma with at least three (3) years' experience in the specified roles or equivalent in Agile projects.
Certified Scrum Product Owner or Certified Scrum Master or equivalent.
Salesforce Certified Business Analyst; Salesforce Administrator Exam (CRT101) or equivalent.
Seniorities
Mid-Senior level
Employment type
Full-time
Job function
Business Development and Sales
Industries
Accounting
Note: This listing reflects the job content and titles as provided. No additional boilerplate or tracking text was retained.
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(What the role is)

The Digital Transformation Office (DTO) is a strategic division within the corporate group dedicated to driving and overseeing digital transformation initiatives across IMDA. The DTO plays a pivotal role in developing and implementing comprehensive strategies that align with IMDA's goals and objectives through the innovative use of emerging technology and data. By spearheading digital transformation initiatives, the DTO aims to revolutionize processes, elevate customer experiences, and foster a culture of innovation. Through collaboration with various departments, the DTO ensures that digital initiatives are integrated seamlessly across the organization, positioning IMDA to be at the forefront in the digital age.

(What you will be working on)

Responsibilities:

• Collaborate with Stakeholders: Engage with business leaders, end-users, and technical teams to gather, analyse, and document detailed business requirements for Salesforce solutions.
• Translate Business Needs: Convert business requirements into clear, actionable functional specifications and user stories, ensuring alignment with development teams and business goals.
• Facilitate Process Improvements: Analyse existing business processes, identify pain points, and recommend automation or optimization using Salesforce tools.
• Oversee Salesforce Enhancements: Partner with Salesforce administrators and developers to design, configure, and implement custom solutions, including workflows, dashboards, and custom objects.
• Conduct Testing: Perform functional and user acceptance testing (UAT) to ensure Salesforce configurations meet business requirements and maintain high-quality standards.
• Create Reports and Dashboards: Develop insightful reports and dashboards to support data-driven decision-making across teams.
• Train and Support Users: Conduct user training sessions and provide ongoing support to ensure effective adoption and utilization of Salesforce solutions.
• Act as a Liaison: Bridge communication between business units and technical teams, ensuring alignment and smooth delivery of projects.
• Stay Updated on Salesforce Trends: Keep up with Salesforce releases, new features, and best practices, applying them to improve processes and solutions.
• Drive Strategic Value: Work proactively to identify areas where Salesforce can add value to the organization's goals, driving efficiency and innovation.

Requirements:

• Background in Business Administration, Information Technology, or a related field.
• 3 years of experience as a Salesforce Business Analyst or similar role.
• Strong knowledge of Salesforce platform capabilities, including Service Cloud, and Marketing Cloud
• Preferred Salesforce certifications in Administrator, Advanced Administrator, or Business Analyst.
• Knowledge of Agile and Scrum methodologies.
• Familiarity with tools like JIRA, Confluence, and other project management software.
• Proficiency in requirements gathering, process mapping, and creating user stories.
• Hands-on experience with report creation and dashboard design in Salesforce.
• Excellent verbal and written communication skills, with the ability to present ideas to diverse audiences.
• Analytical mindset with a focus on problem-solving and process improvement.

(What we are looking for)

Only shortlisted applicants will be notified.

Position will commensurate with experience.