1,689 Salesforce Analyst jobs in Singapore

A leader in the Shipping and Logistics industry is currently expanding and looking for highly qualified candidates for the Salesforce Business Analyst position based in Singapore.

• Champion the product vision and roadmap for Salesforce, aligning enhancements with strategic goals and user needs.
• Collaborate with business stakeholders, technical teams, and senior product leadership to deliver impactful solutions.
• Define and prioritize product requirements, optimize workflows, and ensure features deliver measurable business value.
• Monitor feature adoption and assess real-world impact on both internal operations and customer satisfaction.
• Quantify productivity gains through smarter design, automation, and AI-driven enhancements.
• Foster alignment and trust across cross-functional teams, ensuring responsiveness and transparency.
• Identify opportunities to integrate AI, analytics, and automation to improve case resolution and service outcomes.

• Bachelor's degree in a relevant field.
• Minimum 5 years of experience in roles involving strategic planning, analytical thinking, and product ownership.
• Proven experience with Salesforce or other major CRM platforms.
• Strong interpersonal and collaboration skills; able to work effectively across teams and with external partners.
• Strategic mindset with a flair for creative problem-solving and innovation.
• Familiarity with project management and digital transformation initiatives is a plus.
• Hands-on experience with Salesforce tools such as Flows, Omni-Channel, Case Management, and Knowledge Articles.
• Understanding of KPI definition and success metric tracking is advantageous.
• Experience supporting user training, UAT, or adoption campaigns is a bonus.

Airswift cares deeply about equity, and we actively seek talent from diverse and underrepresented groups. Please send your CV to us if you meet most, but not all, of the requirements.

• Analyze an organization and design its processes and systems, assessing the business model and its integration with technology.
• Assess current state, identify customer requirements, and define the future state and/or business solution.
• Research, gather and synthesize information.
• Elicit, scope, and manage business requirements.
• Lead the scrum team, conduct scrum ceremonies
• Crafting and grooming of user stories, acceptance criteria, managing product backlog.
• Drive smooth deployment, adoption, and operations of the solution.
• Help drive the implementation of Salesforce solutions.
• Work with developers to understand and troubleshoot technical problems, as needed.

• Analyze an organization and design its processes and systems, assessing the business model and its integration with technology.
• Assess current state, identify customer requirements, and define the future state and/or business solution.
• Research, gather and synthesize information.
• Elicit, scope, and manage business requirements.
• Lead the scrum team, conduct scrum ceremonies
• Crafting and grooming of user stories, acceptance criteria, managing product backlog.
• Drive smooth deployment, adoption, and operations of the solution.
• Help drive the implementation of Salesforce solutions.
• Work with developers to understand and troubleshoot technical problems, as needed.

• Min 5 years' experience required, IT related tertiary education.
• 3 years' experience as a Business Analyst, Scrum Master, Product Owner or equivalent in Agile projects
• Good to be Salesforce Certified Business Analyst and have passed/obtained the following Certifications: Salesforce Administrator Exam (CRT101).
• Basic Salesforce configuration experience / have completed
• Experience in full software / product development life cycles sing Agile Methodology.
• Proven experience working on Salesforce implementations, including configuration, customization, and integration of salesforce with other systems.

• Cognizant is a global community with more than 300,000 associates around the world.
• We don't just dream of a better way - we make it happen.
• We take care of our people, clients, company, communities and climate by doing what's right.
• We foster an innovative environment where you can build the career path that's right for you.

Join to apply for the Salesforce Business Analyst role at Capgemini

Join to apply for the Salesforce Business Analyst role at Capgemini

About Capgemini

Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2024 global revenues of €22.1 billion.

About Capgemini

Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2024 global revenues of €22.1 billion.

Job Description

• Collaborate with the team with the aim of delivering overall value to the customer with Salesforce as the core solution.
• Meet with stakeholders/end-users to understand their needs, problems, and desired outcomes; Document findings in clear and concise documentation.
• Work with the project team to define functional and technical specifications for the new system/functionality/enhancement; Write user stories and design process flows to illustrate desired to-be solutions.
• Translate and convey technical limitations to end-users and collaborate to find alternative workarounds.
• Perform setup and configuration in Salesforce to meet functional requirements and acceptance criteria.
• Understand system functionalities, create test scripts, test & validate functionalities, and facilitate test activities (unit test, SIT, UAT etc.)
• Work with the team to craft role-based training materials, user guides and facilitate training.
• Create, update and maintain relevant project documentation proactively.
• Participate actively in all activities throughout the project lifecycle.
• Track progress against deadlines, identify and highlight risks, ensuring proper communication within the project team.
• Forge strong working relationships with internal and customer stakeholders to handle their requests, operational issues, or queries.
• Specific role-based responsibilities may be assigned based on project requirements, experience, and fit, but these responsibilities will remain within the functional track. Team members may also be evaluated for other tracks if suitable and based on interest.
  
  

• Minimum 3 years of experience in Salesforce consultancy, configuration and business analysis.
• Minimally certified in Salesforce Administrator, Platform App Builder and Consultant certificates. Salesforce technical skills are a plus.
• Bachelor's degree in Computer Science or Information Systems preferred.
• Knowledge or understanding of project lifecycle.
• Familiarity in diagramming modelling.
• Strong documentation and writing skills.
• Excellent verbal and written communication skills.
• Excellent analytical and problem-solving capabilities.
• Strong sense of ownership for project/tasks and responsibility.
• Always begin with an end in mind with strong desire to for customer satisfaction.
• Past experience of working in Singapore Public Sector will be advantageous.
• Experience with CI/CD and collaboration tools preferred.
  
  

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Business Development and Sales
• Industries IT Services and IT Consulting

Referrals increase your chances of interviewing at Capgemini by 2x

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

Role Overview: Salesforce Business Analysts (BAs) are responsible for analyzing information, eliciting requirements, documenting inputs and outputs, communicating effectively across teams, planning and implementing solutions, and testing these solutions to ensure success.

Key Responsibilities:

1. Analyzing Information: Dive into key data, insights, and facts to determine actionable steps for business success.
2. Elicitation: Establish project foundations by interviewing stakeholders and departments to gather opinions, information, and facts, helping to define the teams, processes, and other project elements.
3. Documentation of Requirements: Document all inputs, actions, and outcomes exchanged within teams and departments to maintain clear records for stakeholders.
4. Communication: Act as a bridge among teams, departments, and stakeholders through verbal and non-verbal communication to ensure alignment of processes and inputs with desired outputs.
5. Planning & Implementing Solutions: Develop and execute effective actions and solutions that meet the end goals of business stakeholders.
6. Testing: Test and measure implemented solutions, track progress, and create training materials, including feedback and elicitation questions for documentation.

Profile Requirements:

• Bachelor's degree in IT or Computer Science.
• At least 3 years of Salesforce.com consulting/implementation experience.
• Over 5 years of experience as a Salesforce Business Analyst.
• Salesforce Certified Administrator or equivalent cloud certifications.
• Extensive enterprise-level project management experience (e.g., SOWs, contracts, risk management, staffing).
• Background in Business Process Engineering/Re-engineering in sales, marketing, and/or customer support.
• Strong communication skills, with executive presence and facilitation experience.
• Proven success leading enterprise CRM implementations and technology initiatives.

GDPR Notice: Our updated privacy policy complies with current regulations. Please review it here . We use Jazz HR for recruitment, which is PrivacyShield certified. Your data may be stored for up to 5 years for potential future opportunities. You can object to this or learn more by consulting our privacy policy.

Join to apply for the Salesforce Business Analyst role at Capgemini

Join to apply for the Salesforce Business Analyst role at Capgemini

Get AI-powered advice on this job and more exclusive features.

About Capgemini

Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2024 global revenues of €22.1 billion.

About Capgemini

Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2024 global revenues of €22.1 billion.

Job Description

• Collaborate with the team with the aim of delivering overall value to the customer with Salesforce as the core solution.
• Meet with stakeholders/end-users to understand their needs, problems, and desired outcomes; Document findings in clear and concise documentation.
• Work with the project team to define functional and technical specifications for the new system/functionality/enhancement; Write user stories and design process flows to illustrate desired to-be solutions.
• Translate and convey technical limitations to end-users and collaborate to find alternative workarounds.
• Perform setup and configuration in Salesforce to meet functional requirements and acceptance criteria.
• Understand system functionalities, create test scripts, test & validate functionalities, and facilitate test activities (unit test, SIT, UAT etc.)
• Work with the team to craft role-based training materials, user guides and facilitate training.
• Create, update and maintain relevant project documentation proactively.
• Participate actively in all activities throughout the project lifecycle.
• Track progress against deadlines, identify and highlight risks, ensuring proper communication within the project team.
• Forge strong working relationships with internal and customer stakeholders to handle their requests, operational issues, or queries.
• Specific role-based responsibilities may be assigned based on project requirements, experience, and fit, but these responsibilities will remain within the functional track. Team members may also be evaluated for other tracks if suitable and based on interest.
  
  

• Minimum 3 years of experience in Salesforce consultancy, configuration and business analysis.
• Minimally certified in Salesforce Administrator, Platform App Builder and Consultant certificates. Salesforce technical skills are a plus.
• Bachelor's degree in Computer Science or Information Systems preferred.
• Knowledge or understanding of project lifecycle.
• Familiarity in diagramming modelling.
• Strong documentation and writing skills.
• Excellent verbal and written communication skills.
• Excellent analytical and problem-solving capabilities.
• Strong sense of ownership for project/tasks and responsibility.
• Always begin with an end in mind with strong desire to for customer satisfaction.
• Past experience of working in Singapore Public Sector will be advantageous.
• Experience with CI/CD and collaboration tools preferred.
  
  

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Business Development and Sales
• Industries IT Services and IT Consulting

Referrals increase your chances of interviewing at Capgemini by 2x

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

• Analyzing Information: Dive into key data, insights, and facts to determine actions for the business’s success.
• Elicitation: Establish project foundations by asking questions, gathering opinions, and analyzing information through stakeholder interviews to identify teams, processes, and other key elements.
• Documentation of Requirements: Document all inputs, actions, and outcomes exchanged between teams and departments to ensure stakeholder clarity.
• Communication: Act as a bridge between teams, departments, and stakeholders through verbal and non-verbal communication to align processes and inputs with desired outputs.
• Planning & Implementing Solutions: Plan and execute effective actions and solutions aligned with business goals.
• Testing: Test and measure implemented solutions, track progress, and create training materials, including feedback and elicitation questions for record-keeping.

• Minimum Bachelor's degree in IT or Computer Science
• 3+ years of Salesforce.com consulting/implementation experience
• 5+ years in a Salesforce Business Analyst role
• Salesforce Certified Administrator or equivalent cloud certifications
• Significant enterprise-level project management experience (SOWs, contracts, risk management, staffing)
• Background in Business Process Engineering/Re-engineering, especially in sales, marketing, and customer support
• Strong communication skills, executive presence, and facilitation experience
• Proven success as a lead in enterprise CRM implementations and technology initiatives

GDPR MESSAGE: Our privacy policy has been updated to comply with new regulations. Please review it here: . We use Jazz HR to assist in our recruitment process, which complies with data protection laws and is PrivacyShield certified. Your data may be retained for 5 years for potential future opportunities. You can object to this retention. For more details, consult our privacy policy.

Join to apply for the Salesforce Business Analyst role at Accenture Southeast Asia

1 month ago Be among the first 25 applicants

Accenture is a leading global professional services company that helps the world’s leading businesses, governments, and organizations build their digital core, optimize operations, accelerate revenue growth, and enhance citizen services—creating tangible value at speed and scale. With 738,000 people serving clients in more than 120 countries, we are a talent and innovation-led company. Technology is at the core of change today, and we are one of the world’s leaders in driving that change, with strong ecosystem relationships. We combine our strength in technology with unmatched industry experience, functional expertise, and global delivery capability. Our broad range of services, solutions, and assets across Strategy & Consulting, Technology, Operations, Industry X, and Accenture Song enable us to deliver tangible outcomes. Our culture of shared success and commitment to creating 360° value helps our clients succeed and build trusted, lasting relationships. Visit us at

1. The Business Analyst shall apply knowledge of Salesforce capabilities and limitations to guide system implementations.
2. Analyze organizations and design their processes and systems, assessing the business model and its integration with technology. Assess current state, identify customer requirements, and define the future state or business solution. Research, gather, and synthesize information.

1. At least 3 years of experience as a Business Analyst, Scrum Master, Product Owner, or in similar roles within Agile projects.
2. Must be Salesforce Certified Business Analyst with Salesforce Administrator Exam (CRT101) certification.
3. Certified Scrum Product Owner or Certified Scrum Master or equivalent.

All our consulting professionals receive comprehensive training covering business acumen, technical, and professional skills development. Opportunities to hone your skills in specialized areas are available through formal and informal training programs, on-the-job learning, online courses, classroom sessions, and team collaborations. This diverse work environment provides an excellent platform for career growth.

Accenture is an equal opportunities employer, welcoming applications from all sections of society and not discriminating based on race, religion, ethnicity, disability, age, citizenship, marital status, sexual orientation, gender identity, or any other protected characteristic.

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Strategy/Planning and Information Technology
• Industries: Hospitals and Healthcare, Non-profit, Government Administration

Referrals increase your chances of interviewing at Accenture Southeast Asia by 2x.

Get notified about new Customer Relationship Management Business Analyst jobs in Singapore, Singapore .

• 3 years experience as a Business Analyst, Scrum Master, Product Owner or equivalent in Agile projects
• Must be Salesforce Certified Business Analyst and have passed/obtained the following Certifications: Salesforce Administrator Exam (CRT101).
• Certified Scrum Product Owner or Certified Scrum Master or equivalent.