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Collaborate and work closely with different departments to understand key challenges while driving impactful initiatives
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Mentor less experienced team members and help establish best sales practices with peers to drive success
Conduct peer reviews of solution designs and foster strong engagement with team to ensure the best outcomes
Lead and participate in knowledge sharing sessions, focusing on sales strategies and best practices
Rewards that Go Beyond:
Ongoing development programs
Regular acknowledgment of achievements with performance bonuses
Overseas retreats, fun team bonding activities
Cross-Department exposure within organisation
Invitations to events, conferences, and internal leadership summits to grow your professional network
Defined growth trajectories within the company, with regular performance reviews and advancements
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Location: Macpherson Road

Employment Type: Full-Time

FX Technology Pte Ltd is a Singapore-based financial technology company specializing in AI software for Forex trading. Our solutions help traders automate their strategies, reduce human error, and maximize profit potential.

We run regular seminars and workshops to introduce our technology to retail traders and investors, and we're expanding our sales support team to help convert interested attendees into long-term clients.

The Sales Support role focuses on closing clients and following up with prospects, particularly attendees who did not sign up during our seminars. This includes managing cold leads, re-engaging warm prospects, and ensuring consistent communication that builds trust and drives conversions.

• Lead Conversion & Follow-up

• Call, WhatsApp, and email attendees who did not register during seminars.

• Re-engage cold leads from the database and nurture them into potential clients.
• Provide clear product explanations and address objections confidently.

• Client Relationship Management

• Maintain accurate records of client interactions in CRM.

• Assist clients in registration, deposit, and onboarding processes.
• Build rapport with prospects to establish long-term trust in FX Technology's products.

• Seminar & Event Support

• Support the sales team during live seminars and workshops.

• Assist with client check-ins, product demos, and follow-up scheduling.

• Sales Support & Coordination

• Work closely with the sales and marketing team to execute follow-up campaigns.

• Provide feedback on client objections and common concerns to improve pitch materials.
• Ensure seamless handover of closed clients to account servicing team.

• Prior experience in sales support, telesales, or client servicing preferred (financial/education/tech industry a plus).
• Strong communication skills (spoken and written English; Mandarin a plus).
• Confident, persuasive, and comfortable speaking with cold leads.
• Organized, detail-oriented, and consistent with follow-ups.
• Self-motivated with a strong drive to meet and exceed targets.

• Basic salary + attractive commission structure.
• Training on Forex trading concepts and EA product knowledge.
• Career progression opportunities within the sales and business development team.
• Dynamic work environment with regular team events and seminars.

About the Company:

Our client is a well-established retail group specializing in educational materials, stationery, and lifestyle essentials for all age groups. As a Customer Service professional, you will be responsible for delivering exceptional support by handling inbound calls, addressing customer inquiries, and ensuring a positive experience during every interaction.

Job Responsibilities:

• Respond to general customer inquiries and feedback across multiple channels, including email, phone, and social media.
• Provide clear and accurate information on products, pricing, and stock availability.
• Address and resolve customer complaints in line with company guidelines and service standards.
• Coordinate with internal departments to follow up on the status of customer requests and ensure timely resolutions.
• Accurately document all customer interactions and maintain proper records.
• Analyze and compile data on customer compliments and complaints for reporting purposes.

Job Requirements:

• Diploma in any field of study.
• Ideally possesses 2 to 3 years of experience in a customer service position, preferably within a service-oriented environment.
• Demonstrates a strong customer-focused approach and outstanding interpersonal communication skills.
• Excellent written communication abilities.
• Proficient in using Microsoft Office applications.

How to ApplyIf you are interested, please submit your updated resume by clicking the Apply Now button.

We regret to inform that only shortlisted candidates will be notified.

Lee Yu Qian (Lenore)

Registration Number: R

EA License Number:18C9027

Availability: Immediate

Job Overview: We are seeking a skilled and proactive Sales Support to manage tendering, project monitoring, and finalization, ensuring cost efficiency and timely completion. This role also involves maintaining client relationships, providing exceptional customer service, and supporting project activities for seamless execution.

Key Responsibilities:

Tendering for Project:

• Review drawings and technical requirements, prepare tenders based on bills of quantities.
• Submit comprehensive quotations, follow up on bids, and highlight issues in contracts.
• Ensure all M&E services are included in tenders.

Monitoring of Project:

• Obtain weekly progress reports, monitor productivity, and generate WIP reports.
• Submit progress claims, track payments, and manage accounts receivable.

Finalization of Project:

• Finalize payments, track retention amounts, and record project completions.

Administrative Duties:

• Provide weekly project updates, generate management reports, and perform ad-hoc tasks as needed.

Customer Service Responsibilities:

• Troubleshoot and advise clients on maintenance issues, ensuring satisfaction.
• Coordinate service technicians, manage project documents, and ensure compliance.
• Implement tracking systems for service cases and follow-up with stakeholders.
• Review project schedules and work with engineers to support project phases.

Reports:

• Quotation Summary, WIP, Progress Claims, Accounts Receivable, Transmittal Summary.

Qualifications and Skills:

• Minimum 1 year of experience.
• Proficient in MS Office.
• Strong communication and negotiation skills.
• Organized, precise, and able to manage multiple tasks.

Job Description:

• Responsible for assist writing and design of company business web pages and public account news releases;

• Taking ownership to follow through on new account opening requests and conduct periodic client account review;

• Coordinating closely with various departments, including Sales, Compliance and Operations to ensure completeness of the client services.

• Servicing existing clients, managing their account requests and applications for new exchanges/products; Submission of customer's requests and reporting work progress to superiors.

Job Requirement(s):

• *Mandatory* Bilingual in English and Mandarin (including written Chinese)

• Responsibility, rigorous and meticulous work, strong learning ability, sharp and quick market response ability and strong risk awareness;

• Able to work well within a team as well as independently;

• More than 5 years of relevant work experience in the financial industry;

• Responsible with good time management skills;

• Bachelor degree holder or above in Business, Economics.

"We are seeking candidates proficient in Mandarin-Chinese to effectively communicate with Mandarin-Chinese-speaking clients."

Benefits:

We provide very attractive remuneration package and career advancement opportunities for the right candidate.

• Trading MNC
• Letter Of Credit / LC
• Shipping Documentation
• City Hall
• IMMD

Job Scope:

• Provide logistics and documentation functions to facilitate shipment
• Coordinate with finance and account team in LC and finance matter
• Coordinate with HQ and forwarders to manage schedules and stock as requested
• Coordinate and monitor with oversea offices and customers for payment including opening LC, amendment until funds are received
• Build good relationship with suppliers
• Maintain regulatory compliance of activities in assigned area
• Provide feedback of any improvement or incidents (if any) to superior
• Manage outstanding invoices / customers' complaints
• Any other ad-hoc duties as assigned

Requirements:

• Possess a Diploma / GCE O Levels
• Possess minimum 2 - 4 years' Shipping Documentation & Letter Of Credit / LC experiences
• Able to read LC and perform documentation for shipments
• Good communications and interpersonal skills

• Proficiency in MS Office (Words, Excel & PowerPoint)

• Reason for leaving each past & current employment

• Salary drawn for each past & current employment
• Expected Salary
• Earliest availability date

We regret only shortlisted candidates will be notified. By submitting any application or résumé to us, you will be deemed to have agreed and consented to us collecting, using, retaining and disclosing your personal information to prospective employers for their consideration.

Yoong Poh Feng

EA License | 14C7092

EA Registration Number | R

1. Monitor and follow up on customer orders (Direct) and subsidiary orders (Indirect), ensuring timely delivery and status updates.
2. Assist in preparing weekly and monthly Sales and Traffic reports, and coordinate data for regular performance reviews.
3. Engage with customers to identify potential needs using the database.
4. Proactively track delays, collaborate with the technical team to determine causes, and document solutions for team reference.
5. Evaluate and manage expedite requests to guarantee on-time delivery, overseeing the order process from Customer PO to shipping and keeping customers informed.
6. Act as a liaison for repair operations between technicians, spare parts availability, orders, and lead times to optimize turnaround time (TAT), while maintaining repair spares inventory.
7. Manage order entry, quotations, purchase order reviews, system updates, and case handling according to established procedures and service timelines.
8. Issue POs to subsidiaries and obtain updated pricing information.
9. Respond to customer inquiries regarding order status, provide real-time resolutions, and support process improvements based on customer feedback.
10. Complete vendor forms and maintain accurate quality documentation.
11. Coordinate exhibition preparations, including sourcing, pricing, and contract management.
12. Support sales initiatives on ad-hoc projects and tender submissions.
13. Demonstrate strong interpersonal, verbal, and written communication skills.
14. Efficiently manage multiple responsibilities and apply problem-solving skills to ensure customer satisfaction.
15. Follow up on customer requests and collaborate with the engineering team to resolve issues promptly and effectively.

Job Requirement:

• 2–3 years of experience in sales support and order management.
• Knowledge of Aerospace and Repair processes is an added advantage.
• Proficiency in Microsoft Office applications, including Word, Excel, and PowerPoint, is required.
• Working hour Monday - Friday, 9am - 6pm, Central Region

• answer daily calls

• processing of orders

• customer servicing and responding to queries

• working together with logistics team to arrange orders delivery

• print order summary for packers

• receive purchase orders through emails

We are seeking a detail-oriented and proactive Sales Support to join our team. In this role, you will manage digital marketing projects, coordinate activities and resources, and ensure timely delivery.

Job Responsibilities:

• Coordinate digital marketing project activities, resources, and information
• Document and follow up on key actions and decisions from meetings
• Break down projects into manageable tasks and set deadlines
• Assign tasks to internal teams and monitor progress
• Address issues as they arise and ensure smooth project execution
• Serve as the main point of contact, communicating project status to all stakeholders
• Provide administrative support as required

Job Requirements:

• Proficient in Microsoft Office
• Strong multitasking abilities in a fast-paced environment
• Knowledge of file management, transcription, and administrative procedures
• Open to candidates without relevant industry experience; training will be provided

Other Benefits:

• Opportunities for growth and advancement
• Comprehensive in-depth training and support will be provided

Working Days/Hours:

Monday - Friday, 9am - 6pm

Only shortlisted candidates will be notified.