1,748 Sales Operations Specialist jobs in Singapore

Job Description:

We are seeking a highly skilled Sales Operations Specialist to join our team. As a key member of our sales team, you will play a pivotal role in ensuring seamless operation and timely completion of the sales cycle.

Your responsibilities will include:

• Working closely with the sales team to coordinate sales related activities such as following up on leads and open proposals.
• Following up with regular customers for repeat orders.
• Ensuring efficient order processing, including preparation of sales orders, delivery documents, and invoices.
• Managing accounts receivables, generating monthly Statements of Accounts, and monitoring customer payment statuses.
• Providing prompt and courteous assistance to customers, addressing inquiries, resolving issues, and ensuring positive customer experience.

Key Skills:

Sales , Microsoft Office , Microsoft Excel , Aftersales , Customer Experience , Customer Support , Inventory , Administration , SAP , Administrative Support , Team Player , Microsoft Word , Customer Service , Shipping

As a key member of our sales team, you will be responsible for processing sales orders for local and regional teams, including online platforms. Your role will also involve preparing shipping documents for customs clearance, verifying Letters of Credit for compliance, and updating product inventories on e-commerce platforms.

• Process sales orders for local and regional sales teams, including online platforms.
• Prepare shipping documents for customs clearance, including Commercial Invoices, Packing Lists, Certificate of Origin, Certificate of Quality, Form D, and related documentation.
• Verify and monitor Letters of Credit for compliance.
• Update product inventories on e-commerce platforms and maintain stock allocation records.
• Coordinate shipping and logistics arrangements with factories and forwarders.
• Liaise with customers and internal logistics teams to ensure timely delivery schedules.
• Support sales team in monitoring Accounts Receivable, payments, and credit limits (DSO).
• Prepare Loan Goods Forms for roadshow events and manage issuance of goods returns/exchanges for faulty products.
• Handle customer product enquiries and provide timely assistance.

• Minimum 'N' / 'O' / 'A' Level, ITE, or Diploma holders.
• 3 to 5 years of experience in sales administration, customer service, or shipping support preferred.
• Knowledge of import/export operations and shipping procedures is an advantage.
• Familiarity with Import & Export documentation and procedures.
• Experience with Letters of Credit is a plus.
• Proficient in MS Office; SAP knowledge is an added advantage.
• Able to work alternate Saturdays and extended hours during month-end as required.

The Sales Operations Specialist plays a vital role in ensuring seamless communication between Sales, Procurement and Warehouse teams. Key responsibilities include coordinating shipping documentation, schedules and deliveries to meet customer requirements.

• Key Responsibilities :
• Customer Service: Respond promptly to customer inquiries, resolve complaints and feedback in a timely manner.
• Purchasing: Prepare purchase requisitions, expedite purchasing and ensure timely delivery of goods to customers.
• Shipping: Coordinate shipping documentation, schedules and deliveries to meet customer requirements.
• Co-ordination: Ensure effective communication between Sales, Procurement and Warehouse teams.
• Project Management: Assist Sales in managing customer projects.

Requirements:

• At least 2 years of experience in customer service/sales admin/sales support, preferably in a similar industry.
• Proficient in Microsoft Office applications (Word, Excel, Outlook).
• Microsoft Dynamics 365 experience is an advantage.
• Strong interpersonal skills and good communication skills in English.
• Able to multitask and thrive in a fast-paced technical sales environment.

The Sales Business Coordinator role involves providing sales coordination support to the sales team in the Steel Department.

• Coordinate shipping documentation, invoicing, packing lists, and L/C negotiations.
• Process customer and supplier orders, track outstanding shipments, and monitor inventory levels.
• Update sales and purchase data in the order system.

• Negotiation
• Sales
• Inventory Management
• Supply Chain Optimization
• Invoicing and Financial Management
• CUSTOMER SERVICE
• Shipping and Logistics

The Sales Coordinator will be responsible for handling paperwork, maintaining accurate records, and updating entries with sales figures and key data.

They will collaborate to resolve documentation or sales issues with colleagues, schedule appointments, perform administration work, answer customer inquiries, and update order status timely.

Additionally, the Sales Coordinator will coordinate between internal and external parties for job scheduling, projects, and deliveries, support sales team members from pre-to after-sales, and collate leads to distribute them equally among team members.

They will also create performance indicators for the sales team, monitor monthly sales forecasts, and create reports for Directors review, process orders and quotations, and be accountable and reachable during non-working hours.

Furthermore, the Sales Coordinator will monitor inventory stock levels and provide a forecast, as well as perform ad-hoc tasks as required.

• 'O' level & above with 1-2 years of experience
• 5 day week (9am-6pm, Mon-Fri)

• Bonus
• Benefits

'Interested applicants please submit resume.'

Key Sales Operations Role

We are seeking a highly skilled sales coordinator to oversee our sales operations. Key responsibilities include:

• Order Processing and Fulfillment - efficiently processing customer orders.
• Order Accuracy and Compliance - overseeing order processing and ensuring accuracy.
• Sales Support Coordination - coordinating with the sales support team for after-sales service activities.
• Supply Chain Management - placing orders with suppliers in a timely manner.
• Logistics and Shipping Coordination - liaising with freight forwarders to arrange import/export shipments.
• Stock Management and Control - handling stock management, including stock-in and stock-out for deliveries.

To be successful, you will have:

• A Diploma in Business Administration (preferred) or related field.
• Be energetic, service-oriented, and meticulous with numbers.
• Proficiency in Microsoft Office .

This role is ideal for individuals who excel in managing sales operations, ensuring customer satisfaction, and maintaining efficient workflows.

Job Title: Sales Operations Specialist

This position plays a pivotal role in supporting the Sales Director by overseeing Sales Orders and administrative tasks.

• The ideal candidate will be responsible for preparing sales orders and internal documents, ensuring accuracy and timeliness.
• Match customer Purchase Orders with sales information, fostering a seamless order fulfillment process.
• Process and administer orders, effectively liaising with Finance, Warehouse, and couriers to ensure smooth operations.
• Support the Sales team in achieving departmental objectives, promoting teamwork and collaboration.
• Manage paperwork and filing related to sales transactions, maintaining a well-organized system.

• A diploma holder with strong analytical skills.
• Proficient in Microsoft Office and Outlook, with excellent communication and coordination skills.
• Strong attention to detail and accuracy in data entry, ensuring error-free records.
• Excellent interpersonal and customer service skills, with a pleasant personality.
• Able to work under pressure and meet deadlines, demonstrating adaptability and flexibility.
• A team player with interest in company products, committed to delivering exceptional results.

About EPOS
Backed by Ant International (a global leader in digital payments, digitisation, and financial technology solutions) EPOS, part of its global merchant payment services Antom, is a leading Point-of-Sale (POS) digital solutions provider based in Singapore.
Supporting Ant International's mission to empower SMEs, EPOS will leverage Antom's digital capabilities as the organisation's central hub to serve regional small and medium sized businesses with integrated O2O solutions.
With a growing presence across Singapore, Malaysia and Vietnam, we're continuing to look for passionate individuals to join our diverse and driven teams. As we expand across Asia, to create meaningful, small yet powerful changes for businesses around the world together.
Job Summary
As a Sales Operations Specialist (also known as Sales Development Representative), you will play a vital role in ensuring seamless customer interactions and supporting our sales teams in achieving success. You’ll be the first point of contact for potential clients, providing guidance, maintaining records, and helping to create a smooth customer journey.
This is more than just an operations role. It’s an opportunity to be part of a growing business—ensuring that our sales teams are well-supported while delivering exceptional experiences to our clients.
Your Role
Serve as a primary point of contact for clients, addressing inquiries and providing excellent customer service.
Efficiently schedule appointments between potential clients and the sales team.
Assist in identifying potential leads and support overall sales efforts.
Maintain accurate and updated client records in our system.
Collaborate with cross-functional teams to drive a customer-centric approach.
Ensure a high level of client satisfaction and smooth operational support at all times.
Requirements
Fresh graduates are welcome to apply; prior experience in customer service is an advantage.
Adaptable, eager to learn, and with a positive attitude.
Multilingual communication (English and Chinese) is an advantage.
Strong organizational skills, attention to detail, and excellent communication.
Customer-focused mindset—able to engage with confidence, civility and tact.
Proficient in MS Office, email, and messaging applications.
A team player who thrives in a fast-paced environment.
Benefits
Full training and guidance provided to ensure your success.
Acquire both technical and soft skills for long-term career growth.
Clear career progression based on performance, not seniority.
Stable base salary plus commissions.
Dynamic, friendly, and supportive environment with opportunities to grow alongside the company.
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About the job Sales Operations Specialist
Responsibilities:
Schedule daily shipments for sales region.
Update and release shipping instruction to shipping and order fulfilment team.
Revise device name for shipments in system as per order fulfilment team or factorys instruction.
Response to daily order and shipment inquiries from regional sales teams.
Communicate with CN/TW/SG/US shipping team regarding orders and shipments related matters.
Coordinate with accounting department in regards to payments from customers prior to scheduling shipments.
Participate in daily conference call (when required) with CN/TW/US shipping team, production planners and product managers to resolve any orders or shipping related issues.
Assist in complete monthly report (Monthly On-Time Delivery Report) and generate, maintain or upload reports / project tracking file when needed.
Process free sample request.
Submit job request of evaluation kits orders to application team for approval and shipment.
Process part transfer form for applications team for module builds.
Assist to process new order, order amendment and RMA orders for US region when required.
Assist to arrange US customers shipment when required.
Assist to submit audit documents to finance team or internal auditor upon request.
Participate in system testing and system/process improvement project.
Backup team member who is on vacation/sick leave.
Perform other projects and duties as assigned.
Requirements
Diploma in Supply Chain / Business Administration or equivalent.
Minimum of 1-2 years of experience in sales operations or order fulfilment.
Proficiency in Excel (such as pivot tables and V-lookup).
Ability to speak/read Mandarin and translate to English is a strong plus. This is due to the need to liaise with stakeholders based in China and Taiwan
Prior experience in Oracle or another ERP system is preferred.
Must have strong written and verbal communication, organizational, detail-oriented, interpersonal and communication skills.
Able to multi-task, work independently and as a member of a team, interface with other branches of the organization, work effectively with diverse constituencies, and solve problems and make decisions while under pressure and time constraints.
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