1130 Retail Outlets jobs in Sembawang

About us

Love, Bonito is a digital-first company on a mission to empower the everyday Asian woman and inspire self-confidence. We are Southeast Asia’s leading womenswear brand, headquartered in Singapore, with an omnichannel presence across Hong Kong SAR China, Indonesia, Malaysia and a retail franchise in Cambodia. In addition, we have also expanded into international markets namely the Philippines and the United States of America.

Founded in 2010, we are proudly female-founded with more than 65% female representation in leadership roles (#girlpower!). We raised a US$50M Series C round in 2021 and know that we’re on the cusp of something great, where we’re working towards becoming the most thoughtful brand globally, for the Asian female consumer, especially when it comes to our products, community and experiences.

There’s a lot more work to be done with all of our exciting plans. So we’re looking to team up with people who are wildly passionate about making an impact and be part of a dynamic team, in a workplace with no corporate BS (yes, you read that right!)

Main Responsibilities

• Meet sales goals by leading, managing, mentoring, and providing feedback to a team of full-time and part-time retail associates
• Inspire and motivate team to work towards a collective goal
• Collaborate closely with all other functional team leads, in particular Commercial, Operations, Marketing and People & Culture

• Manage the day-to-day store operations to ensure a seamless and smooth customer experience
• Develop, improve and optimise retail processes to improve productivity and store operations
• Oversee general store administration and ensure compliance with policies and procedures, including goods receiving & transfers and cashier balancing
• Oversee store inventory levels and ensure the highest level of inventory accuracy by monitoring, scheduling and ordering inventory as required
• Conduct Stock Taking exercises at several intervals in the year, or as and when required.
• Maintain outstanding store conditions and work closely with the Visual Merchandising team to optimize displays in-store
• Conduct manpower resource planning for both permanent and temporary retail staff; manage shift schedules and retail staff budget to achieve optimal staffing levels for excellence in the brand's customer experience, according to peak hours, days, and seasonality
• Recruit, coach, and build a robust team of Part Time and Full Time employees who strongly believe and live out the LB vision and mission
• Inspire and enable the team to provide a top notch and considerate service to all customers through training and mentoring
• Develop strategies to enhance the store customer experience and drive sales performance by conducting weekly business reviews to expand our customer base, increase store traffic and optimize profitability.
• Deal with all issues that arise from staff or customers (complaints, grievances etc)

Minimum Requirements:

• 5 years of experience in the retail industry, preferably in fast fashion
• 3 years of experience in managing a retail team(s) - both front and back of house
• Extremely customer-centric and genuinely enjoys serving and getting to know customers better
• Strong leadership and interpersonal skills, able to motivate and lead the retail team
• Numerate and tech-savvy
• Open to working various shifts and able to work 5 days a week (including weekends and public holidays)

You should have / be:

• A Love, Bonito ambassador who believes in and embodies our culture and core values
• A passion and genuine love for people; you are a strong leader and are passionate about training, coaching and mentoring a strong team of 30-40 people
• A performance-driven attitude with a hunger and thirst for results and sales
• A high degree of professionalism, work ethic, judgement and keen attention to detail
• Strong communication skills and an outgoing personality who enjoys interacting and connecting with people to build trusting relationships with customers and external stakeholders
• A good team player, a self-starter, decision maker, gap spotter, captain of the ship
• Technical knowledge in all operational aspects of the store, including but not limited to inventory management, sales and cash management, merchandising, roster building, staff training and coaching, stock taking, and recruitment.

Benefits:

• Full corporate insurance inclusive of Dental
• Attractive monthly commissions for ASM, Performance bonus for SM
• Fully stocked pantry
• Staff discounts
• Uniform credits and welcome gift card of store credits
• Personal Learning and Development Fund
• Wellness support via Ami
• Employee-led recognition platform via Praisepal
• A dynamic, no corporate-BS environment to learn, grow, and really make an impact

About us

Love, Bonito is a digital-first company on a mission to empower the everyday Asian woman and inspire self-confidence. We are Southeast Asia’s leading womenswear brand, headquartered in Singapore, with an omnichannel presence across Hong Kong SAR China, Indonesia, Malaysia and a retail franchise in Cambodia. In addition, we have also expanded into international markets namely the Philippines and the United States of America.

Founded in 2010, we are proudly female-founded with more than 65% female representation in leadership roles (#girlpower!). We raised a US$50M Series C round in 2021 and know that we’re on the cusp of something great, where we’re working towards becoming the most thoughtful brand globally, for the Asian female consumer, especially when it comes to our products, community and experiences.

There’s a lot more work to be done with all of our exciting plans. So we’re looking to team up with people who are wildly passionate about making an impact and be part of a dynamic team, in a workplace with no corporate BS (yes, you read that right!)

Main Responsibilities

Team Management & Leadership

1. Meet sales goals by leading, managing, mentoring, and providing feedback to a team of full-time and part-time retail associates
2. Inspire and motivate team to work towards a collective goal
3. Collaborate closely with all other functional team leads, in particular Commercial, Operations, Marketing and People & Culture

Retail Performance & Operations: Customer Care, Sales & Stock Management, Visual Merchandising, Operations, Human Resources, Loss Prevention

1. Manage the day-to-day store operations to ensure a seamless and smooth customer experience
2. Develop, improve and optimise retail processes to improve productivity and store operations
3. Oversee general store administration and ensure compliance with policies and procedures, including goods receiving & transfers and cashier balancing
4. Oversee store inventory levels and ensure the highest level of inventory accuracy by monitoring, scheduling and ordering inventory as required
5. Conduct Stock Taking exercises at several intervals in the year, or as and when required.
6. Maintain outstanding store conditions and work closely with the Visual Merchandising team to optimize displays in-store
7. Conduct manpower resource planning for both permanent and temporary retail staff; manage shift schedules and retail staff budget to achieve optimal staffing levels for excellence in the brand's customer experience, according to peak hours, days, and seasonality
8. Recruit, coach, and build a robust team of Part Time and Full Time employees who strongly believe and live out the LB vision and mission
9. Inspire and enable the team to provide a top notch and considerate service to all customers through training and mentoring
10. Develop strategies to enhance the store customer experience and drive sales performance by conducting weekly business reviews to expand our customer base, increase store traffic and optimize profitability.
11. Deal with all issues that arise from staff or customers (complaints, grievances etc)

Minimum Requirements:

1. 5 years of experience in the retail industry, preferably in fast fashion
2. 3 years of experience in managing a retail team(s) - both front and back of house
3. Extremely customer-centric and genuinely enjoys serving and getting to know customers better
4. Strong leadership and interpersonal skills, able to motivate and lead the retail team
5. Numerate and tech-savvy
6. Open to working various shifts and able to work 5 days a week (including weekends and public holidays). Weekends are where all the magic happens!

You should have / be:

1. A Love, Bonito ambassador who believes in and embodies our culture and core values
2. A passion and genuine love for people; you are a strong leader and are passionate about training, coaching and mentoring a strong team of 30-40 people
3. A performance-driven attitude with a hunger and thirst for results and sales
4. A high degree of professionalism, work ethic, judgement and keen attention to detail
5. Strong communication skills and an outgoing personality who enjoys interacting and connecting with people to build trusting relationships with customers and external stakeholders
6. A good team player, a self-starter, decision maker, gap spotter, captain of the ship
7. Technical knowledge in all operational aspects of the store, including but not limited to inventory management, sales and cash management, merchandising, roster building, staff training and coaching, stock taking, and recruitment.

Benefits:

1. Full corporate insurance inclusive of Dental
2. Attractive monthly commissions for ASM, Performance bonus for SM
3. Fully stocked pantry
4. Staff discounts
5. Uniform credits and welcome gift card of store credits
6. Personal Learning and Development Fund
7. Wellness support via Ami
8. Employee-led recognition platform via Praisepal
9. A dynamic, no corporate-BS environment to learn, grow, and really make an impact

This role is responsible for overseeing the overall management of a retail store. The successful candidate will be tasked with enhancing customer satisfaction, meeting sales and profitability goals, and effectively managing staff.

• Business Strategy Development
• Develop strategies to increase customer base, expand store traffic, and optimize profitability.
• Team Leadership
• Train, motivate, mentor, and provide feedback to sales staff to meet sales goals.
• Ensure high levels of customer satisfaction through excellent service.
• Store Administration
• Complete store administration tasks and ensure compliance with policies and procedures.
• Maintain outstanding store condition and visual merchandising standards.
• Operations Management
• Oversee pricing and stock control.
• Create and plan work schedules.
• Report on buying trends, customer needs, profits, etc.
• Human Resources
• Supervise and train store staff to ensure customer service standards are met.
• Conduct personnel performance appraisals to assess training needs and build career paths.
• Deal with issues that arise from staff or customers (complaints, grievances, etc.).
• Performance Monitoring
• Monitor store performance and take corrective action as needed.
• Involved in the hiring process, including interviewing and selecting new employees.
• Training and Development
• Provide comprehensive training to new hires, ensuring they understand store operations, product knowledge, and customer service standards.
• Provide regular feedback, coaching, and guidance to help employees improve their performance and achieve their full potential.
• Address employee concerns and provide support to ensure a positive and productive work environment.
• Additional Responsibilities
• Perform any duties assigned by management.

Job Title: Retail Store Leader

• We are seeking an ambitious and results-driven Retail Store Leader to join our team. As a Retail Store Leader , you will be responsible for driving sales growth, managing store operations, and leading a high-performing team.
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About the Role:

• Sales Performance: Meet and exceed monthly sales targets and key performance indicators (KPIs).
• Customer Service: Lead the team in providing exceptional customer service and closing sales.
• Store Operations: Work with the Store Manager to create plans for boosting sales, manage store inventory, and maintain a clean and organized store environment.
• Team Development: Provide feedback on team performance, identify areas for improvement, and develop training plans to enhance team skills.
• Merchandising: Ensure best-selling products are highlighted and displayed effectively, and follow merchandising guidelines to drive sales.
• Security: Follow company policies on loss prevention and report any security incidents.
• Closing Tasks: Process sales transactions, manage daily closing tasks, and support store operations.

Requirements:

• Leadership Skills: Proven leadership experience with a track record of success in driving sales growth and leading high-performing teams.
• Communication Skills: Excellent communication and interpersonal skills, with the ability to build strong relationships with colleagues and customers.
• Problem-Solving Skills: Strong problem-solving and analytical skills, with the ability to identify areas for improvement and develop solutions.
• Adaptability: Ability to work in a fast-paced environment, adapt to changing circumstances, and prioritize tasks effectively.

Benefits:

• Competitive Salary: A competitive salary package that rewards your hard work and dedication.
• Ongoing Training: Opportunities for ongoing training and development to enhance your skills and knowledge.
• Collaborative Team Environment: A collaborative team environment that values diversity, inclusion, and teamwork.

About Us:

• Company Values: We value integrity, respect, and excellence in all aspects of our business.
• Commitment to Diversity: We are committed to creating a diverse and inclusive workplace culture that reflects the communities we serve.

Job Title: Retail Store Manager

We are seeking an experienced Retail Store Manager to lead our retail team. The successful candidate will be responsible for managing daily operational activities, ensuring excellent customer service, and driving sales growth.

• Daily Operations:
• Maintain a clean and organized store environment
• Manage inventory levels and perform stock reports
• Process payments and handle customer transactions
• Coordinate delivery schedules and receive incoming goods
• Customer Service:
• Provide exceptional customer service and resolve any issues promptly
• Assist customers with product information and make recommendations
• Sales and Merchandising:
• Responsible for the sales of assigned products
• Implement effective merchandising strategies to drive sales growth
• Maintain a high level of product knowledge and stay up-to-date on new products and promotions
• Team Management:
• Supervise a team of retail assistants and provide guidance and support
• Conduct performance evaluations and provide feedback

The primary objective of this role is to maintain the retail store's day-to-day operations with a focus on sales, inventory management, and customer service.

As a Retail Watch Specialist, you will be responsible for providing exceptional customer service, product knowledge, and recommendations. This includes assisting customers in making informed purchasing decisions while ensuring a seamless shopping experience.

You will also be responsible for maintaining daily housekeeping standards, ensuring the outlet remains clean and organized. Additionally, you will assist in managing the POS/Cashier system and perform various tasks as assigned by your supervisor.

This is an excellent opportunity to join our retail team and contribute to the success of our business.

• Excellent customer service skills
• Strong product knowledge and ability to provide recommendations
• Ability to work in a fast-paced environment
• Basic computer skills

Our company offers a competitive salary range and commission structure. We are committed to providing opportunities for professional growth and development.

Join us in creating a world-class retail experience for our customers.

• Be a part of the world's leading digital brokerage firm where growth and career development opportunities are endless.
• Enjoy a competitive total compensation package that truly values your skills and contributions.
• Comprehensive insurance coverage for employees and dependents to provide you a peace of mind
• Fun loving and diverse work environment that hosts various team-bonding programs and company events
• Business casual work attire everyday
• And Much More : Discover even more perks and benefits as we take you through the hiring process

• Support walk-in clients with account opening and platform setup.
• Provide guidance on the moomoo app features and basic investment tools.
• Handle basic client inquiries and escalate complex cases to relevant teams.
• Educate clients on market opportunities and moomoo's platform offerings.

• Ensure the store operates smoothly and complies with company standards.
• Assist with documentation, compliance checks, and backend onboarding processes.
• Maintain client confidentiality and adhere to all local financial regulations.

• Support sales teams in achieving client acquisition and relevant KPIs.
• Assist with in-store lead follow-ups, appointments, and event-related activities.
• Participate in cross-selling investment products based on client needs (if applicable).

• Help coordinate in-store events, workshops, and client engagement sessions.
• Provide on-site support during marketing campaigns and roadshows.
• Assist in promoting strategic brand partnerships and community engagement efforts.

• Work closely with branch managers and team members on daily operations and special initiatives.
• Provide feedback to improve service workflows and customer experience.
• Participate in team meetings and internal training sessions.

• 2-3 years of experience in customer service, financial advisory, or retail investment services.
• Knowledge of financial markets, brokerage platforms, and investment products.
• Strong interpersonal and communication skills, both verbal and written.
• Detail-oriented, organized, and comfortable with multitasking.
• Familiarity with compliance and documentation requirements in the financial sector.
• Holds required certifications (RES5, CM-EIP, CM-SIP, M8 and M8A) is highly preferred for this role.
• Proficient in English; fluency in Mandarin is a plus.
• Willingness to work rotating shifts, weekends, and public holidays.
• Tech-savvy and comfortable with digital platforms and CRM systems.
• Customer-first mindset with a proactive approach to problem-solving.

• We hold fast to our value of integrity and attach great importance to user experience and risk management. Unlike some other brokerages, we don't try to attract users' attention by claiming to enable super high-leverage financing for IPO subscriptions, which quickly reaches the limit.

• On February 11, 2021, Chinese New Year's Eve, a user wrote a post in the Community at around 8 AM and received Leaf's reply just 8 minutes later. According to the user's suggestion, we issued a letter to shareholders after releasing our annual report.

• After Ant Group's IPO was suspended, we refunded all subscribers' subscription fees and margin interest, bearing all the costs ourselves.

• According to statistics, Leaf opens our app over 30 times a day on average. He repeatedly checks every detail. While normal users might just enter a trading page and stop there, Leaf taps some seemingly boring or repetitive elements on the page. He continually assesses the app's loading speed and visual effects.