4,455 Retail Banking jobs in Singapore

Job Description/Responsibilities:

Leading the user product management team for daily product design/review/delivery.

Assisting to develop product strategy & roadmap and align with business goals and objectives.

Leading the holistic product lifecycle for both external and internal users, including drafting conceptual diagrams and product requirement documents, liaison with stakeholders on product/business requirement, alignment with policies, compliance and regulatory requirements, as well as product launch and go-to-market plan.

Collaborate with cross-functional teams, including design, engineering, marketing, operations and etc., for banking product implementation, ranging from deposit/loan accounts, payment, operations, customer servicing, accounting to other supporting digital functionalities.

Analyzing product profitability & performance to identify and initiate new product ideas as well as improvements.

Establishing project management procedure and clear milestones, to ensure the timely delivery of digital banking products, from requirements gathering, ideation, design, solutioning, testing and roll out, to post-launch improvements and iterations.

Self-driven and comfortable to navigate with ambiguity and changes in a fast-paced environment

Requirements:

Minimum 5 years of experience in Product Management role, with a track record of getting things done in a dynamic environment.

Bachelor's degree required, computer science, engineering, information systems or finance related disciplines are preferred.

Possess solid understanding on banking or financial service-related applications and technologies in terms of products and supporting services, system and business operation procedures, risk management, regulatory compliance, and etc.

Experience in project management and coordinating/driving release schedules.

Knowledge or demonstrated experience with cloud computing to develop highly scalable and available systems including APIs, automation, and data warehousing/analytics would be preferred.

Prior experience with end-to-end user product design required.

Proficient in English as the main working language.

Good communication in both spoken and written forms to facilitate discussion across stakeholders, able to communicate complex business or technical information effectively.

• Good analytical and logical thinking skills.

Responsibilities:

• To provide customer service on retail banking products;
• To attend personal loan application;
• To conduct marketing on bank cards and other personal products on batch basis;
• To maintain relationship with VIP customers;
• To provide financial advice and market financial products to retail customers;
• To keep existing customers updated on portfolios and new products;
• To write reports on products and business;
  To prepare for any ad-hoc duty assigned by Head of Department.

Requirements:

• Bachelor's degree, preferably in Banking and Finance or related discipline
• At least 2 years of relevant experience in a similar capacity. Prior working experience in banking sector will be advantageous
• Ability to multi-task and work under pressure
• Good interpersonal skills and communication skills

RESPONSIBILITIES

Products & Training

• Responsible in assisting AVP Product & Training in product development, launches, marketing communications, distribution, processes and systems set up
• Keep track on product life cycles and ensure that reviews and extension are completed on a timely basis
• Assist AVP Product Manager to complete market research for New Products implementation and/or Existing Products viability review
• Annual Review on bank product library, IBG Asset and Liabilities Review, Panel of lawyers and Mortgage Brokers to be conducted and submitted for approval
• Handle the Bancassurance and Unit Trust Submission to product partners within time line and validate documentation to be within the banks' guidelines of Sales and Advisory.
• Responsible and follow up on customer's product enquiries received via the bank's communication channels
• Set and review service standards delivery by other support units to ensure high and efficient delivery of the service standards
• Work collaboratively with others, particularly the distribution channels, to achieve shared business goals and contribute towards building a collegial teamwork
• Co-ordinate RM training and skill enhancement requirements with the respective department or product partners to meet the annual CPD requirements
• Undertake other responsibilities or additional tasks as required from time to time to raise the standard of how we conduct retail business
• Recording Minutes of Sales Meetings
• Supporting, contributing, promoting and driving technology initiatives like Internet applications, mobile applications, etc towards promoting customer convenience and service excellence
• Any other role assigned by AVP Products/Head Retail

Bulk Remittance Processing

• End to End Management of the Bulk Remittance Transactions from the corporate arrangements in place
• A clear understanding of the process from receiving the required documents from the corporate, to preparation of the file after validating the values with the pdf attachments
• Sending the Transaction receipts to the corporate in the agreed format once RPC team has successfully processed the transactions.

Administrative

• Monthly consolidation of reports required for RM Commission
• Perform data analysis for generating reports on periodic basis. Provide strong reporting and analytical information
• Be a focal point between branches and corporate office for approval, data and information request
• Handle Pricing and Product related approvals, deviations and issues arising from the product processes, involving coordination with credit, loan operations compliance, branches and other stakeholders
• Responsible to maintain product or product related registers/files to ensure proper safekeeping of information and documentation
• Scrutinize to ensure up-to-date information that is available on intranet and internet
• Compile Competitive Analysis of Deposit & Loan Interest Rates (weekly)
• Compilation of all the reports pertaining to retail banking / any other work allocated by Head Retail
• Maintain a record of all the Retail Policy renewal dates (maintained in Intranet)
• Preparing and Submitting Retail Review report to IBG
• Maintaining and sharing of data for reporting purposes

Code of Conduct and Code of Ethics

• The employee should ensure adherence to the Code of conduct and the Code of ethics stipulated by the Bank

REQUIREMENTS

• Diploma or Bachelor's Degree in Business, Finance, Banking, or related fields.
• 1 to 3 years in roles related to Financial advisory product management, training, or sales support within the financial services industry (MUST)
• Strong understanding of financial compliance and regulatory requirements in Singapore
• Working knowledge of Microsoft Office applications (e.g. Word, Excel, PowerPoint, etc)
• Self-motivated, goal orientated and able to work in a fast-paced environment
• Capable of managing multiple tasks and meeting deadlines in a dynamic environment.
• Meticulous, methodical and detail oriented

Job Purpose:

To acquire high quality and high value accounts and deposits from targeted segment in Singapore market and cross sell relevant services and products such as Home Loan, Remittances etc based on extant and applicable regulatory framework

Core Responsibility:

• New High Net Worth Individual/Qualified Depositor Bank Account Opening and related KYC documentation
• To source customers through outbound phone calls (cold calls) and physical visits to Individuals with a view to acquire deposit accounts
• Scouting and reaching out to target set of clients
• Reaching out to target clients
• Outbound customer outreach and doing sales pitch
• Doing individual KYC
• Cross sell remittances and Home loan and other relevant products/services
• Ensure adherence to the Know Your Customer (KYC) and AML/CFT norms
• Maintaining relationship with Key Accounts and ensure timely processing of remittance transactions
• To attend to customer queries/complaints and ensure they are resolved and nil escalation / operational loss to bank
• To ensure complete adherence to regulatory guidelines and organizational policies and procedures

• Leading the user product management team for daily product design/review/delivery.
• Assisting to develop product strategy & roadmap and align with business goals and objectives.
• Leading the holistic product lifecycle for both external and internal users, including drafting conceptual diagrams and product requirement documents, liaison with stakeholders on product/business requirement, alignment with policies, compliance and regulatory requirements, as well as product launch and go-to-market plan.
• Collaborate with cross-functional teams, including design, engineering, marketing, operations and etc., for banking product implementation, ranging from deposit/loan accounts, payment, operations, customer servicing, accounting to other supporting digital functionalities.
• Analyzing product profitability & performance to identify and initiate new product ideas as well as improvements.
• Establishing project management procedure and clear milestones, to ensure the timely delivery of digital banking products, from requirements gathering, ideation, design, solutioning, testing and roll out, to post-launch improvements and iterations.
• Self-driven and comfortable to navigate with ambiguity and changes in a fast-paced environment
Requirements:
• Minimum 5 years of experience in Product Management role, with a track record of getting things done in a dynamic environment.
• Bachelor's degree required, computer science, engineering, information systems or finance related disciplines are preferred.
• Possess solid understanding on banking or financial service-related applications and technologies in terms of products and supporting services, system and business operation procedures, risk management, regulatory compliance, and etc.
• Experience in project management and coordinating/driving release schedules.
• Knowledge or demonstrated experience with cloud computing to develop highly scalable and available systems including APIs, automation, and data warehousing/analytics would be preferred.
• Prior experience with end-to-end user product design required.
• Proficient in English as the main working language.
• Good communication in both spoken and written forms to facilitate discussion across stakeholders, able to communicate complex business or technical information effectively.
• Good analytical and logical thinking skills.

We are seeking a dedicated and empathetic professional to assist customers reporting fraud or scam activity on their retail banking accounts.

We are seeking a highly skilled Tech Specialist to join our team and play a key role in delivering projects and solutions for Retail Banking Applications. As part of this position, you will be responsible for discussing business application enhancements with stakeholders, developing effective solutions, and participating in System Integration Testing (SIT) and User Acceptance Testing (UAT).

• About the Role:

• This is an exciting opportunity to work on various projects, including scheduling production maintenance activities, attending to production problems, and working with external vendors and internal IT partners.

• Requirements:

• Bachelor's degree in Computer Science, Computer Engineering, or Information Systems.
• 8-10 years of experience in Application Management, preferably with knowledge of SDLC, ITIL/COBIT processes, and banking environments.
• Experience in support and troubleshooting for Production and UAT/SIT, good communication skills, and ability to present technical proposals to stakeholders.

• Benefits:

• Opportunity to work on challenging projects that drive business growth.
• A collaborative and dynamic work environment.

• Contact Us:

• To learn more about this exciting opportunity, please contact us at (phone number).

Job Description/Responsibilities:

• Leading the user product management team for daily product design/review/delivery.
• Assisting to develop product strategy & roadmap and align with business goals and objectives.
• Leading the holistic product lifecycle for both external and internal users, including drafting conceptual diagrams and product requirement documents, liaison with stakeholders on product/business requirement, alignment with policies, compliance and regulatory requirements, as well as product launch and go-to-market plan.
• Collaborate with cross-functional teams, including design, engineering, marketing, operations and etc., for banking product implementation, ranging from deposit/loan accounts, payment, operations, customer servicing, accounting to other supporting digital functionalities.
• Analyzing product profitability & performance to identify and initiate new product ideas as well as improvements.
• Establishing project management procedure and clear milestones, to ensure the timely delivery of digital banking products, from requirements gathering, ideation, design, solutioning, testing and roll out, to post-launch improvements and iterations.
• Self-driven and comfortable to navigate with ambiguity and changes in a fast-paced environment

Requirements:

• Minimum 5 years of experience in Product Management role, with a track record of getting things done in a dynamic environment.
• Bachelor's degree required, computer science, engineering, information systems or finance related disciplines are preferred.
• Possess solid understanding on banking or financial service-related applications and technologies in terms of products and supporting services, system and business operation procedures, risk management, regulatory compliance, and etc.
• Experience in project management and coordinating/driving release schedules.
• Knowledge or demonstrated experience with cloud computing to develop highly scalable and available systems including APIs, automation, and data warehousing/analytics would be preferred.
• Prior experience with end-to-end user product design required.
• Proficient in English as the main working language.
• Good communication in both spoken and written forms to facilitate discussion across stakeholders, able to communicate complex business or technical information effectively.
• Good analytical and logical thinking skills.
Tell employers what skills you have

Requirements Gathering
Regulatory Compliance
Product Design
Customer Experience
Cloud Computing
Solutioning
Agile
Risk Management
Strategy
Product Management
Accounting
Project Management
Banking
Product Development
Regulatory Requirements
Product Launch

Responsibilities

We are looking for qualified wealth-planning professionals to join our Retail Banking team. As a Relationship Manager, you are self-driven, enjoy interacting with people and are adept at building a network of customers via tele-prospecting and in-person interactions. With a focus on forging long-term relationships with our mass-affluent customers, you are able to tailor holistic financial planning solutions to address customers' unique needs and grow their wealth with us.

• Provide comprehensive financial advice and wealth management solutions for retail customers, including but not limited to insurance and unit trusts
• Be well-versed in the bank's products and services to address customers' financial needs
• Establish new customer relationships, proactively develop and manage your customer's wealth portfolio to generate revenue
• Consistently meet sales targets and all other deliverables

Requirements

• Diploma qualification or higher
• At least 1 year of relevant financial advisory experience in banking and/or financial services. Candidates with more years of relevant experience will be considered for a Senior Relationship Manager role.
• Equipped with the necessary regulatory certifications for advising investment products as classified under the FAA regulatory framework, namely CMFAS Module 5, 8, 8A, 9, 9A and Health Insurance
• Strong interpersonal skills and results-oriented with professional conduct and a proven ability to consistently achieve sales targets
• Good knowledge of wealth management and investment products, as well as industry trends