What Jobs are available for Retail Banking in Singapore?

About the Traineeship

Are you a recent graduate eager to launch your career in the financial industry? We are looking for enthusiastic and driven individuals to join our Graduate Industry Traineeship program. This program is designed to provide you with hands-on experience and a deep understanding of the banking sector, with opportunities in our Invest and Lending departments.

This is a 6 months traineeship program offered in partnership with Workforce Singapore's (WSG) Graduate Industry Traineeships (GRIT) program. As a trainee, you will be immersed in real-world projects, mentored by experienced professionals, and gain invaluable industry insights.

What You'll Do

As a trainee, you will have responsibilities in both our dynamic Invest and Lending teams. You will:

• Be Involved in the Product Development Lifecycle from end to end, pre-launch to post launch for both Invest and Lending
• Manage and monitor overall product performance, driving initiatives to grow the portfolio and improve profitability.
• Review product programs and processes, implementing enhancements for better customer experience and operational efficiency.
• Liaise with various stakeholders including risk, credit, operations, and technology teams.
• Conduct market research and competitor analysis to identify new product opportunities, including exposure to external partners.

Campaign Management:

• Tracking campaign performance and ensuring fulfillment.
• General administration and upkeep of campaign activities.
• Supporting the preparation of acquisition ideas.
• Liaising with Marketing, Data, Compliance, and Legal for communication preparation.

Business Development & Analysis:

• Supporting business development and partnership analysis.
• Preparing slides for management updates.
• Monitoring and analyzing investment portfolios.

Who We're Looking For

• 2024/2025 graduates from a tertiary institution
• A degree in Business, Finance, Economics, or a related field is preferred
• Strong analytical, problem-solving, and communication skills.
• A proactive and eager-to-learn attitude.
• Ability to work independently and as part of a team.
• Passion for the financial industry.

Job Description/Responsibilities:

Leading the user product management team for daily product design/review/delivery.

Assisting to develop product strategy & roadmap and align with business goals and objectives.

Leading the holistic product lifecycle for both external and internal users, including drafting conceptual diagrams and product requirement documents, liaison with stakeholders on product/business requirement, alignment with policies, compliance and regulatory requirements, as well as product launch and go-to-market plan.

Collaborate with cross-functional teams, including design, engineering, marketing, operations and etc., for banking product implementation, ranging from deposit/loan accounts, payment, operations, customer servicing, accounting to other supporting digital functionalities.

Analyzing product profitability & performance to identify and initiate new product ideas as well as improvements.

Establishing project management procedure and clear milestones, to ensure the timely delivery of digital banking products, from requirements gathering, ideation, design, solutioning, testing and roll out, to post-launch improvements and iterations.

Self-driven and comfortable to navigate with ambiguity and changes in a fast-paced environment

Requirements:

Minimum 5 years of experience in Product Management role, with a track record of getting things done in a dynamic environment.

Bachelor's degree required, computer science, engineering, information systems or finance related disciplines are preferred.

Possess solid understanding on banking or financial service-related applications and technologies in terms of products and supporting services, system and business operation procedures, risk management, regulatory compliance, and etc.

Experience in project management and coordinating/driving release schedules.

Knowledge or demonstrated experience with cloud computing to develop highly scalable and available systems including APIs, automation, and data warehousing/analytics would be preferred.

Prior experience with end-to-end user product design required.

Proficient in English as the main working language.

Good communication in both spoken and written forms to facilitate discussion across stakeholders, able to communicate complex business or technical information effectively.

• Good analytical and logical thinking skills.

Responsibilities:

• To provide customer service on retail banking products;
• To attend personal loan application;
• To conduct marketing on bank cards and other personal products on batch basis;
• To maintain relationship with VIP customers;
• To provide financial advice and market financial products to retail customers;
• To keep existing customers updated on portfolios and new products;
• To write reports on products and business;
  To prepare for any ad-hoc duty assigned by Head of Department.

Requirements:

• Bachelor's degree, preferably in Banking and Finance or related discipline
• At least 2 years of relevant experience in a similar capacity. Prior working experience in banking sector will be advantageous
• Ability to multi-task and work under pressure
• Good interpersonal skills and communication skills

Job Purpose:

To acquire high quality and high value accounts and deposits from targeted segment in Singapore market and cross sell relevant services and products such as Home Loan, Remittances etc based on extant and applicable regulatory framework

Core Responsibility:

• New High Net Worth Individual/Qualified Depositor Bank Account Opening and related KYC documentation
• To source customers through outbound phone calls (cold calls) and physical visits to Individuals with a view to acquire deposit accounts
• Scouting and reaching out to target set of clients
• Reaching out to target clients
• Outbound customer outreach and doing sales pitch
• Doing individual KYC
• Cross sell remittances and Home loan and other relevant products/services
• Ensure adherence to the Know Your Customer (KYC) and AML/CFT norms
• Maintaining relationship with Key Accounts and ensure timely processing of remittance transactions
• To attend to customer queries/complaints and ensure they are resolved and nil escalation / operational loss to bank
• To ensure complete adherence to regulatory guidelines and organizational policies and procedures

• Assess and review existing housing loan accounts for conversion eligibility
• Prepare and submit loan conversion cases for credit approval
• Draft and verify customer loan conversion offer letters
• Monitor and follow up on approved conversions, including handling any rework of offer letters
• Conduct interviews with customers regarding loan redemption
• Support management and department initiatives through ad-hoc tasks and assignments

• Minimum 1-2 years of experience in a related role, preferably within consumer banking
• Solid understanding of retail banking products, particularly in mortgage financing
• Strong interpersonal and communication skills, with the ability to engage and negotiate effectively across various stakeholders
• Competent in Microsoft Office tools, with an aptitude for data handling and analysis
• Demonstrates teamwork, service excellence, and the ability to work with speed and precision
• Independent, self-motivated, and resourceful in resolving issues and meeting deadlines

• Assess and review existing housing loan accounts for conversion eligibility
• Prepare and submit loan conversion cases for credit approval
• Draft and verify customer loan conversion offer letters
• Monitor and follow up on approved conversions, including handling any rework of offer letters
• Conduct interviews with customers regarding loan redemption
• Support management and department initiatives through ad-hoc tasks and assignments

• Minimum 1-2 years of experience in a related role, preferably within consumer banking
• Solid understanding of retail banking products, particularly in mortgage financing
• Strong interpersonal and communication skills, with the ability to engage and negotiate effectively across various stakeholders
• Competent in Microsoft Office tools, with an aptitude for data handling and analysis
• Demonstrates teamwork, service excellence, and the ability to work with speed and precision
• Independent, self-motivated, and resourceful in resolving issues and meeting deadlines

Key Responsibilities
Assess and review existing housing loan accounts for conversion eligibility
Prepare and submit loan conversion cases for credit approval
Draft and verify customer loan conversion offer letters
Monitor and follow up on approved conversions, including handling any rework of offer letters
Conduct interviews with customers regarding loan redemption
Support management and department initiatives through ad-hoc tasks and assignments
Requirements
Minimum 1-2 years of experience in a related role, preferably within consumer banking
Solid understanding of retail banking products, particularly in mortgage financing
Strong interpersonal and communication skills, with the ability to engage and negotiate effectively across various stakeholders
Competent in Microsoft Office tools, with an aptitude for data handling and analysis
Demonstrates teamwork, service excellence, and the ability to work with speed and precision
Independent, self-motivated, and resourceful in resolving issues and meeting deadlines
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Key Responsibilities

• Assess and review existing housing loan accounts for conversion eligibility
• Prepare and submit loan conversion cases for credit approval
• Draft and verify customer loan conversion offer letters
• Monitor and follow up on approved conversions, including handling any rework of offer letters
• Conduct interviews with customers regarding loan redemption
• Support management and department initiatives through ad-hoc tasks and assignments

Requirements

• Minimum 1-2 years of experience in a related role, preferably within consumer banking
• Solid understanding of retail banking products, particularly in mortgage financing
• Strong interpersonal and communication skills, with the ability to engage and negotiate effectively across various stakeholders
• Competent in Microsoft Office tools, with an aptitude for data handling and analysis
• Demonstrates teamwork, service excellence, and the ability to work with speed and precision
• Independent, self-motivated, and resourceful in resolving issues and meeting deadlines

Key Responsibilities

• Assess and review existing housing loan accounts for conversion eligibility
• Prepare and submit loan conversion cases for credit approval
• Draft and verify customer loan conversion offer letters
• Monitor and follow up on approved conversions, including handling any rework of offer letters
• Conduct interviews with customers regarding loan redemption
• Support management and department initiatives through ad-hoc tasks and assignments

Requirements

• Minimum 1-2 years of experience in a related role, preferably within consumer banking
• Solid understanding of retail banking products, particularly in mortgage financing
• Strong interpersonal and communication skills, with the ability to engage and negotiate effectively across various stakeholders
• Competent in Microsoft Office tools, with an aptitude for data handling and analysis
• Demonstrates teamwork, service excellence, and the ability to work with speed and precision
• Independent, self-motivated, and resourceful in resolving issues and meeting deadlines