3,400 Reservation Coordinator jobs in Singapore

Company Description

HOTEL OVERVIEW

Strategically located in the heart of Singapore’s shopping, dining and entertainment districts and with the City Hall and Esplanade Mass Rapid Transit (MRT) train stations and other major transportation nodes at its doorstep, Fairmont Singapore and Swissôtel The Stamford are the gateway to explore Singapore’s landscapes at your convenience. With a total of 2,030 well-appointed guestrooms, both hotels also offer a distinct collection of 12 lifestyle and dining choices including Michelin-starred fine dining restaurant JAAN by Kirk Westaway, cutting-edge meeting space at Raffles City Convention Centre with 34 meeting rooms and one of Asia’s largest spas, Willow Stream Spa.

ABOUT OUR COMPANY

At Fairmont Singapore and Swissôtel The Stamford, we design career plans and unveil new professional perspectives through our various development programs. We shine when YOU shine. Come and be part of our dynamic team and experience immerse growth and career opportunities with us.

Job Description

• Support the reservations sales team and operations teams to ensure all key KPIs are met and maintained including conversion, abandoned call rate and quality assurance.
• Ensure travel agency commissions, reservations sales conditions, profile tracking and guest recognition is checked, completed and updated accordingly.
• Maintain accuracy of arrivals including billing, VIP status and other guest preferences.
• Maintain high level of performance within the reservations guest experience, including the support for the reservations and operations team.
• Ensure that a “RevPRO culture” is spread in the hotel, through regular liaison with operational and call centre teams.
• Manage rooming lists, corporate bookings, and crew blocks as required.

Qualifications

• Minimum of 1 year of relevant experience in the reservations sales
• Strong working knowledge of CRS, PMS, RESAWeb or distribution systems
• Detail-Orientated
• External and internal environment understanding
• Ability to work effectively and contribute in a team
• Great communication, presentation and influencing skills
• Customer/Commercial focus
• Multicultural awareness and able to work with people from diverse cultures
• Flexible and able to embrace and respond to change effectively
• Self-motivated and energetic

Additional Information

Job Highlights

• Birthday Leave
• Discounted Room Rates across ACCOR Properties
• Duty Meals

With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.

If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it's with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.

A Reservation Coordinator ensures an efficient operation of the in-house reservations department and the selling of guest rooms while accommodating guest needs and maximizing revenue. He/ she also ensures dedication to the conversion of all room sales enquiries through excellent customer service and efficient use of the reservations system. In particular a Reservation Coordinator contributes to the maximization of Revenue with the Brand Standards and policies and procedures of this hotel and Hilton.

What will I be doing?

· Delivers exceptional products and services to customers, with an emphasis on consistency, flexibility, and customer satisfaction.

· Participating in a positive and engaging work environment, working with a sales-focused mindset to maximize revenue, and accurately processing reservations.

· The role also involves maintaining records, resolving queries, and adhering to hotel selling strategies, particularly in relation to pricing and promotions.

· Team members are expected to actively promote Hilton's loyalty program, deliver high standards of customer service, and work collaboratively with other departments.

· Additionally, the role requires involvement in training, skill development, and maintaining accurate guest information.

· Flexibility in scheduling is necessary, and team members should aim to meet revenue targets, ensure operational efficiency, and assist with other hotel operations as needed.

What are we looking for?

A Reservation Coordinator serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:

· Proficiency with computers and computer programs, including Microsoft Office

· Outstanding administration and organizational skills

· Good command of written and spoken English

· Highly professional in telephone manner and excellent communication skills

· Ability to work independently

· Positive attitude and committed to delivering a high level of customer service

· Vocational training in related field, preferred

· Previous experience in a reservations environment, preferred

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all

HOTEL OVERVIEW

Strategically located in the heart of Singapore's shopping, dining and entertainment districts and with the City Hall and Esplanade Mass Rapid Transit (MRT) train stations and other major transportation nodes at its doorstep, Fairmont Singapore and Swissôtel The Stamford are the gateway to explore Singapore's landscapes at your convenience. With a total of 2,030 well-appointed guestrooms, both hotels also offer a distinct collection of 12 lifestyle and dining choices including Michelin-starred fine dining restaurant JAAN by Kirk Westaway, cutting-edge meeting space at Raffles City Convention Centre with 34 meeting rooms and one of Asia's largest spas, Willow Stream Spa.

ABOUT OUR COMPANY

At Fairmont Singapore and Swissôtel The Stamford, we design career plans and unveil new professional perspectives through our various development programs. We shine when YOU shine. Come and be part of our dynamic team and experience immerse growth and career opportunities with us.

Reservation Coordinator, Reservations

Summary of Responsibilities:

The main responsibilities and tasks of this position are as listed below, but not limited to these:

• Support the reservations sales team and operations teams to ensure all key KPIs are met and maintained including conversion, abandoned call rate and quality assurance.
• Ensure travel agency commissions, reservations sales conditions, profile tracking and guest recognition is checked, completed and updated accordingly.
• Maintain accuracy of arrivals including billing, VIP status and other guest preferences.
• Maintain high level of performance within the reservations guest experience, including the support for the reservations and operations team.
• Ensure that a "RevPRO culture" is spread in the hotel, through regular liaison with operational and call centre teams.
• Manage rooming lists, corporate bookings, and crew blocks as required.

Qualifications:

• Minimum of 1 year of relevant experience in the reservations sales
• Strong working knowledge of CRS, PMS, RESAWeb or distribution systems
• Details Orientated
• External and internal environment understanding
• Ability to work effectively and contribute in a team
• Great communication, presentation and influencing skills
• Customer/Commercial focus
• Multicultural awareness and able to work with people from diverse cultures
• Flexible and able to embrace and respond to change effectively
• Self-motivated and energetic

Our commitment to Diversity & Inclusion:

We are an inclusive company and what we really hope to achieve is to attract, recruit and promote diverse talent.

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit

Do what you love, care for the world, dare to challenge the status quo #BELIMITLESS

• Support the reservations sales team and operations teams to ensure all key KPIs are met and maintained including conversion, abandoned call rate and quality assurance.
• Ensure travel agency commissions, reservations sales conditions, profile tracking and guest recognition is checked, completed and updated accordingly.
• Maintain accuracy of arrivals including billing, VIP status and other guest preferences.
• Maintain high level of performance within the reservations guest experience, including the support for the reservations and operations team.
• Ensure that a "RevPRO culture" is spread in the hotel, through regular liaison with operational and call centre teams.
• Manage rooming lists, corporate bookings, and crew blocks as required.

• Minimum of 1 year of relevant experience in the reservations sales
• Strong working knowledge of CRS, PMS, RESAWeb or distribution systems
• Details Orientated
• External and internal environment understanding
• Ability to work effectively and contribute in a team
• Great communication, presentation and influencing skills
• Customer/Commercial focus
• Multicultural awareness and able to work with people from diverse cultures
• Flexible and able to embrace and respond to change effectively
• Self-motivated and energetic

With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.

If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.

A Reservation Coordinator ensures an efficient operation of the in-house reservations department and the selling of guest rooms while accommodating guest needs and maximizing revenue. He/ she also ensures dedication to the conversion of all room sales enquiries through excellent customer service and efficient use of the reservations system. In particular a Reservation Coordinator contributes to the maximization of Revenue with the Brand Standards and policies and procedures of this hotel and Hilton.

What will I be doing?

· Delivers exceptional products and services to customers, with an emphasis on consistency, flexibility, and customer satisfaction.

· Participating in a positive and engaging work environment, working with a sales-focused mindset to maximize revenue, and accurately processing reservations.

· The role also involves maintaining records, resolving queries, and adhering to hotel selling strategies, particularly in relation to pricing and promotions.

· Team members are expected to actively promote Hilton’s loyalty program, deliver high standards of customer service, and work collaboratively with other departments.

· Additionally, the role requires involvement in training, skill development, and maintaining accurate guest information.

· Flexibility in scheduling is necessary, and team members should aim to meet revenue targets, ensure operational efficiency, and assist with other hotel operations as needed.

What are we looking for?

A Reservation Coordinator serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:

· Proficiency with computers and computer programs, including Microsoft Office

· Outstanding administration and organizational skills

· Good command of written and spoken English

· Highly professional in telephone manner and excellent communication skills

· Ability to work independently

· Positive attitude and committed to delivering a high level of customer service

· Vocational training in related field, preferred

· Previous experience in a reservations environment, preferred

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

HOTEL OVERVIEW

Strategically located in the heart of Singapore’s shopping, dining and entertainment districts and with the City Hall and Esplanade Mass Rapid Transit (MRT) train stations and other major transportation nodes at its doorstep, Fairmont Singapore and Swissôtel The Stamford are the gateway to explore Singapore’s landscapes at your convenience. With a total of 2,030 well-appointed guestrooms, both hotels also offer a distinct collection of 12 lifestyle and dining choices including Michelin-starred fine dining restaurant JAAN by Kirk Westaway, cutting-edge meeting space at Raffles City Convention Centre with 34 meeting rooms and one of Asia’s largest spas, Willow Stream Spa.

ABOUT OUR COMPANY

At Fairmont Singapore and Swissôtel The Stamford, we design career plans and unveil new professional perspectives through our various development programs. We shine when YOU shine. Come and be part of our dynamic team and experience immerse growth and career opportunities with us.

Reservation Coordinator, Reservations

Summary of Responsibilities:

The main responsibilities and tasks of this position are as listed below, but not limited to these:

• Support the reservations sales team and operations teams to ensure all key KPIs are met and maintained including conversion, abandoned call rate and quality assurance.
• Ensure travel agency commissions, reservations sales conditions, profile tracking and guest recognition is checked, completed and updated accordingly.
• Maintain accuracy of arrivals including billing, VIP status and other guest preferences.
• Maintain high level of performance within the reservations guest experience, including the support for the reservations and operations team.
• Ensure that a “RevPRO culture” is spread in the hotel, through regular liaison with operational and call centre teams.
• Manage rooming lists, corporate bookings, and crew blocks as required.

Qualifications:

• Minimum of 1 year of relevant experience in the reservations sales
• Strong working knowledge of CRS, PMS, RESAWeb or distribution systems
• Details Orientated
• External and internal environment understanding
• Ability to work effectively and contribute in a team
• Great communication, presentation and influencing skills
• Customer/Commercial focus
• Multicultural awareness and able to work with people from diverse cultures
• Flexible and able to embrace and respond to change effectively
• Self-motivated and energetic

Our commitment to Diversity & Inclusion:

We are an inclusive company and what we really hope to achieve is to attract, recruit and promote diverse talent.

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

We are seeking a highly organized and detail-oriented Hotel Reservation Coordinator to join our team.

About the Role:

The successful candidate will be responsible for processing all reservation requests, changes, and cancellations received by phone, fax, or mail. They will ensure that all correspondence is replied within 24 hours and identify guest reservation needs to determine appropriate room types.

Key Responsibilities:

• Process reservation requests, changes, and cancellations in a timely manner
• Respond to guest inquiries and resolve issues promptly
• Determine guest reservation needs and recommend suitable room types
• Verify availability of room types and rates

Requirements:

• At least 5 years of experience in a similar role
• Fluent in English (written and spoken)
• Excellent telephone and email etiquette

Benefits:

As a member of our team, you will enjoy a range of benefits including discounts on food and beverages at our hotels, access to personalized learning experiences through our Global Learning + Development tool, and more.

What We Offer:

• Competitive salary and benefits package
• Opportunities for career growth and development
• A dynamic and supportive work environment

The Reservation Management Specialist plays a vital role in ensuring seamless guest experiences at our luxury properties. This individual is responsible for managing room reservations, coordinating with clients, and maintaining accurate records.

Key Responsibilities:

• Monitor reservation activity daily and communicate status with the Sales Department.
• Follow up on tentative sales bookings with respective Sales Managers to update status.
• Ensure files are accurate and kept current.
• Liaise with Clients to coordinate wash according to attrition policy.
• Liaise with Clients to obtain rooming lists.
• Ensure room blocks are released to general inventory after cut-off dates or cancellation.
• Ensure rooming lists are input accurately into the Property Management System.
• Pre-block rooms where special requests are made.
• Follow up on any no-shows from bookings and liaise with Clients on non-arrival charges.
• Assist in maintaining a close working relationship with all departments of the Hotel.
• Assist rest of the department whenever necessary in performing all job functions.
• Maintains a very good reputation for the Hotel and assists to increase overall profitability.
• Check and monitor room inventory and alert Reservations Manager of high/low demand dates.
• Having a positive attitude towards work; be self-motivated.
• Contribute to overall operational efficiency by performing relevant duties as assigned.
• Establish good public relations with all guests.
• To propose and contribute ideas to betterment of the department.
• Provide guests with most accurate and up-to-date information at all times.
• Ensure maximum guest satisfaction is being achieved through guest recognition and prompt cordial attention.
• To provide current update on reservation trends and forecasts for current and future dates.
• Full knowledge of detailed procedures in handling room booking.
• Thorough knowledge of the PMS & its operation and usage.
• Ensure guest's name, revenue segment, distribution channel and purpose of stay are updated accurately in PMS.
• Attends meetings when required.

As a Cargo Booking Agent , you will be responsible for assisting customers with daily cargo bookings, managing airline products, and ensuring smooth shipment processes.

Main Responsibilities:

• Assist customers with daily cargo bookings for various airline products.
• Book capacity with airlines and confirm it with customers.
• Be familiar with the requirements of our different airline products and advise customers accordingly.
• Administer cargo bookings by loading flight reservations into the system/template and ensuring all data is accurately updated.
• Interface with multiple parties, including customers, warehouses, carriers, and customs, regarding shipment requirements.
• Track and monitor shipment status and inform customers accordingly.
• Maintain good relationships with customers and handle their inquiries promptly.
• Work closely with the billing team to provide accurate data for invoicing.

Key Features:

We regret only shortlisted candidates will be contacted. All applications will be handled confidentially. By submitting your application, you agree to the collection, use, retention, and disclosure of your personal information to prospective employers.