3,295 Reservation Agent jobs in Singapore

FAR EAST HOSPITALITY MANAGEMENT (S) PTE. LTD. is hiring a Full time Reservation Agent role in Singapore River, Singapore. Apply now to be part of our team.

Job summary:

• Flexible hours available
• Work pass will be provided for this role
• This role is an urgent hire

Responsibilities Be part of Far East Hospitality dynamic Central Reservations team managing 18 hotels and 9 Serviced Residences.

• Handle reservations received via all channels timely and accurately according

to SOPs

• Liaise with bookers and hotels/sales to ensure smooth pre-arrival experience
• Maintain up-to-date information of all promotions and hotels information
• Maximize opportunities through upselling techniques
• Ensure proper filing and recording of all correspondences
• Compliance with department's related policies and procedures
• Supports management as and when required

Requirements

• Minimum Diploma in any field
• Knowledge in Property Management System will be an advantage
• Proficient in MS Office, email system, reservations system will be an

advantage

• Display high level of customer service
• Possess strong communication and administration skills
• Able to adapt in a fast-paced environment.
• Able to work independently as well as a team
• Able to work shifts, including weekends and public holidays (off-in-lieu if

work on Public Holidays)

What do we expect from you?

Under the general guidance of the Reservation Supervisor or any other authorized by the management, handle all room reservation enquiries to the required standard, maintain accurate and complete records of all reservations, and take every opportunity to maximize revenue potential for the hotel through upselling and increasing length of stay.

How your day looks like:

• Accountable for maximizing revenue by converting reservation enquiries in accordance with the hotel selling strategy, and providing an excellent standard of customer service.
• To answer all incoming reservation enquiries, by telephone, fax or email, in a timely manner, to the agreed departmental standard, and wherever possible convert them into bookings.
• To be fully knowledgeable in the operation, functionality and standards required in using Opera and TARS System.
• To adhere to the minimum rate / minimum stay selling strategies, as implemented by the revenue. team, whilst always attempting to gain the highest possible revenue advantage for the hotel
• To input reservations into Opera reservation system, ensuring all details are accurate and complete in line with agreed departmental standards.
• To update any special requests and billing details in Opera.
• To provide polite and friendly response to all incoming telephone enquiries.
• To be fully aware of the hotels facilities and to pass information on to the customers, and to maximize hotel revenue by taking every opportunity to up-sell products and hotel services wherever possible.
• To process all enquiries and reservation confirmations on the same day as receipt.
• To maintain accurate filing systems for all correspondence within the department.
• To build a good rapport with customers / regular bookers on the telephone to encourage future loyalty and business opportunities.
• To identify potential sales leads for the sales team to develop future accounts.
• To be aware of the hotels financial targets and the contribution made by the reservations team in achieving those targets.
• To ensure a high degree of personal skills, accuracy and attention to detail, and a positive attitude.
• To perform as part of a team, assisting colleagues where necessary and carrying out relevant duties as requested by the Reservations Supervisor and Director of Revenue Management.

How do I deliver this?

Tell it like it is- Authentic, honest, you mean it, sincere, true.

Have fun and make friends -fun, energetic, whimsical, upbeat, "wink", casual.

I've got your back- Accountable, responsible, makes up for own promises, knows how to take ownership, follows - thru, dependable.

Play to win - Original, cutting edge, new, "outside the box"; open to new possibilities, different.

Right here, right now - Attentive, detail-oriented, always focused, always in the moment, precise, owns the guest.

Overview
What do we expect from you?
Under the general guidance of the Reservation Supervisor or any other authorized by the management, handle all room reservation enquiries to the required standard, maintain accurate and complete records of all reservations, and take every opportunity to maximize revenue potential for the hotel through upselling and increasing length of stay.
Responsibilities
Accountable for maximizing revenue by converting reservation enquiries in accordance with the hotel selling strategy, and providing an excellent standard of customer service.
To answer all incoming reservation enquiries, by telephone, fax or email, in a timely manner, to the agreed departmental standard, and wherever possible convert them into bookings.
To be fully knowledgeable in the operation, functionality and standards required in using Opera and TARS System.
To adhere to the minimum rate / minimum stay selling strategies, as implemented by the revenue team, whilst always attempting to gain the highest possible revenue advantage for the hotel
To input reservations into Opera reservation system, ensuring all details are accurate and complete in line with agreed departmental standards.
To update any special requests and billing details in Opera.
To provide polite and friendly response to all incoming telephone enquiries.
To be fully aware of the hotels facilities and to pass information on to the customers, and to maximize hotel revenue by taking every opportunity to up-sell products and hotel services wherever possible.
To process all enquiries and reservation confirmations on the same day as receipt.
To maintain accurate filing systems for all correspondence within the department.
To build a good rapport with customers / regular bookers on the telephone to encourage future loyalty and business opportunities.
To identify potential sales leads for the sales team to develop future accounts.
To be aware of the hotels financial targets and the contribution made by the reservations team in achieving those targets.
To ensure a high degree of personal skills, accuracy and attention to detail, and a positive attitude.
To perform as part of a team, assisting colleagues where necessary and carrying out relevant duties as requested by the Reservations Supervisor and Director of Revenue Management.
How do I deliver this?
Tell it like it is-
Authentic, honest, you mean it, sincere, true.
Have fun and make friends - fun, energetic, whimsical, upbeat, “wink", casual.
I've got your back-
Accountable, responsible, makes up for own promises, knows how to take ownership, follows - thru, dependable.
Play to win
- Original, cutting edge, new, "outside the box”; open to new possibilities, different.
Right here, right now -
Attentive, detail-oriented, always focused, always in the moment, precise, owns the guest.
#J-18808-Ljbffr

Reservation / Switchboard Agent

Work Dynamics - Integrated Facilities Management

Client: Global Bank

• Manage day-to-day duty (Rooms/Calls & Transportation service)
• To be culturally sensitive
• To deliver work ethically & with integrity
• To adhere to all SOPs while performing assigned tasks
• To be able to respond to requests for information, services and assistance in a timely manner.
• To work seamlessly as a team and communicate at all times (Have excellent communication and interpersonal skills)
• Actively support an environment that supports teamwork, co-operation & performance excellence
• Reservation Supervisor will carry out a short daily / weekly meeting to provide latest updates to the team.
• To familiarize with the room layouts and good knowledge of the facilities available in the room. To assist to arrange chauffeur service from client preferred vendor.

Required Qualifications:

• Minimum 1 year of experience as a reservation agent in the hospitality or tourism industry.
• Excellent communication and interpersonal skills.
• Strong cultural awareness and sensitivity.
• Proficiency in relevant computer systems and software.
• Customer-service oriented with a positive attitude.
• Attention to detail and ability to multitask in a fast-paced environment.
• Fluency in multiple languages (an asset).

Pan Pacific Hotels Group is a young and dynamic company comprising three well-established and trusted brands; Pan Pacific, PARKROYAL COLLECTION and PARKROYAL. We have aggressive expansion plans and as such, we are looking for motivated and energetic people to be part of our growing team. If you have a passion for the industry and are driven by the desire to create Service Excellence Culture, Pan Pacific Hotels Group is able to offer you great opportunities as we continue to strengthen our global footprint.

Based at the Global Call Centre within the Corporate Office in Singapore, we are looking for a passionate and energetic individual to join us as a Reservation Sales Agent.

Job Responsibilities:

Reporting to the Head of Central Reservation Office, the incumbent will be responsible for the smooth operations of the Global Central Reservation Office (CRO) in accordance with the objectives, performance, and quality standards established by the company as well as maintaining high service standards in conjunction with Pan Pacific Hotels Group Vision, Purpose and Values.

• Handle inquiries and obtain correct information regarding details of the reservation.
• Answer, confirm, and process reservation requests. Ensure all information pertaining to reservations is properly taken and entered into the system.
• Maximize hotel revenue by turning inquiries into reservation sales, upsell whenever possible.
• Ensure that all daily transactions are entered into the system and updated accordingly within the stipulated turnaround time.
• Ensure that all follow-ups are done promptly and efficiently.
• Ensure that no-show, traces, missing correspondences and airport car transfer reports are followed up promptly and efficiently.
• Maintain proper filing and recording of all correspondence.
• Manage online booking inquiries and assist guests and travel partners with questions throughout entire booking cycle.
• Any other duties of a comparable nature may be required.

The Person:

• GCE 'O' / 'N' level or equivalent
• Preferably possesses experience working in reservations or relevant hospitality background.
• Able to take on shift work, including working on Saturday, Sunday and Public Holiday
• High standards of accuracy and excellent time management
• Fluent in English. Knowledge of any other languages will be an advantage
• Very good written and oral skills
• Knowledge of ORS / Opera system will be an advantage

Pan Pacific Hotels Group is dedicated to providing equal employment opportunities, including individuals with disabilities. We regret that only shortlisted candidates will be notified.

We are seeking an International Reservation Sales Agent to join our global reservations team, where innovation knows no borders. This team leads with impact—delivering seamless support and personalized service to travelers worldwide. With an inclusive culture that embraces a flexible work environment, we foster a spirit of collaboration fueled by boldness, curiosity and commitment that empowers us all to win together.

As an International Reservation Sales Agent, you will assist guests with hotel bookings and inquiries, providing prompt and courteous service that enhances the customer experience. This role requires attention to detail, excellent communication skills and the ability to thrive in a fast-paced call center environment while supporting Sabre's global hospitality operations.

Responsibilities

• Manage inbound calls to support hotel reservations, changes and cancellations with accuracy and care.
• Provide detailed information about hotel offerings, policies and local attractions.
• Address customer issues and special requests with professionalism, escalating when needed.
• Maintain updated records of guest interactions in CRM systems.
• Support reporting and operational tasks aligned with call center standards and protocols.

Preferred qualifications and education

• Minimum 1 year of experience in hospitality, call center or customer service roles.
• Strong verbal and written communication skills, and able to handle calls with native English and Japanese speaking customers.
• Demonstrated ability to manage customer inquiries in a high-volume setting.
• High level of professionalism, integrity and customer-centric mindset.
• High school diploma or equivalent; additional certification in hospitality or service is a plus.

Working conditions

Working Conditions: Role is required to work from 8am to 5pm and Sunday, with two rest days are Friday and Saturday. Flexibility in scheduling is essential.

We are seeking an International Reservation Sales Agent to join our global reservations team, where innovation knows no borders. This team leads with impact—delivering seamless support and personalized service to travelers worldwide. With an inclusive culture that embraces a flexible work environment, we foster a spirit of collaboration fueled by boldness, curiosity and commitment that empowers us all to win together.

As an International Reservation Sales Agent, you will assist guests with hotel bookings and inquiries, providing prompt and courteous service that enhances the customer experience. This role requires attention to detail, excellent communication skills and the ability to thrive in a fast-paced call center environment while supporting Sabre’s global hospitality operations.

Responsibilities

• Manage inbound calls to support hotel reservations, changes and cancellations with accuracy and care.
• Provide detailed information about hotel offerings, policies and local attractions.
• Address customer issues and special requests with professionalism, escalating when needed.
• Maintain updated records of guest interactions in CRM systems.
• Support reporting and operational tasks aligned with call center standards and protocols.

Preferred qualifications and education

• Minimum 1 year of experience in hospitality, call center or customer service roles.
• Strong verbal and written communication skills, and able to handle calls with native English and Japanese speaking customers.
• Demonstrated ability to manage customer inquiries in a high-volume setting.
• High level of professionalism, integrity and customer-centric mindset.
• High school diploma or equivalent; additional certification in hospitality or service is a plus.

Working conditions

Working Conditions: Role is required to work from 8am to 5pm and Sunday, with two rest days are Friday and Saturday. Flexibility in scheduling is essential.

We are seeking an International Reservation Sales Agent to join our global reservations team, where innovation knows no borders. This team leads with impact—delivering seamless support and personalized service to travelers worldwide. With an inclusive culture that embraces a flexible work environment, we foster a spirit of collaboration fueled by boldness, curiosity and commitment that empowers us all to win together.

As an International Reservation Sales Agent, you will assist guests with hotel bookings and inquiries, providing prompt and courteous service that enhances the customer experience. This role requires attention to detail, excellent communication skills and the ability to thrive in a fast-paced call center environment while supporting Sabre's global hospitality operations.

Responsibilities

• Manage inbound calls to support hotel reservations, changes and cancellations with accuracy and care.
• Provide detailed information about hotel offerings, policies and local attractions.
• Address customer issues and special requests with professionalism, escalating when needed.
• Maintain updated records of guest interactions in CRM systems.
• Support reporting and operational tasks aligned with call center standards and protocols.

Preferred qualifications and education

• Minimum 1 year of experience in hospitality, call center or customer service roles.
• Strong verbal and written communication skills, and able to handle calls with English and Mandarin speaking customers.
• Demonstrated ability to manage customer inquiries in a high-volume setting.
• High level of professionalism, integrity and customer-centric mindset.
• High school diploma or equivalent; additional certification in hospitality or service is a plus.

Working conditions

Role is required to work from 11am to 8pm and weekends, and two rest days during the week. Flexibility in scheduling is essential. Sabre has hybrid working arrangement for our employees.

Benefits

Benefits are not one-size fits all, which is why we go beyond the traditional medical and financial benefits to offer perks that promote total well-being. We offer a comprehensive package designed to help you shift into your best self:

• Competitive pay and performance-based bonuses
• Flexible work options
• Comprehensive healthcare coverage
• Generous PTO and holidays
• Strong retirement planning support
• Family-friendly benefits
• Professional development opportunities

Job Description:

• Act as the main point of contact between customers and the workshop, ensuring clear and efficient communication.
• Coordinate the workflow between customers, technicians, and the parts team to support smooth service operations.
• Liaise with technicians to provide timely and accurate vehicle status updates to customers.
• Apply automotive knowledge, along with strong negotiation and problem-solving skills, to resolve issues effectively.
• Stay calm under pressure and handle difficult situations with professionalism and confidence.

Requirement:

• GCE " N" level with more than 2+ year working experience

Additional Information:

• Up to $3200
• Mon – Fri, 9am-6pm; Sat: 9am-3pm (Not Mandatory)
• Located in Ubi

We regret that only shortlisted candidates will be notified.

GMP Recruitment Services (S) Pte Ltd | EA Licence: 09C3051 | Remus Gan | Registration No: R

This is in partnership with the Employment and Employability Institute Pte Ltd ("e2i").

e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives.

By applying for this role, you consent to GMP Recruitment Services (S) Pte Ltd's PDPA and e2i's PDPA.