3,384 Reservation Agent jobs in Singapore

InterContinental Singapore Robertson Quay
is seeking a dedicated and customer-focused
Reservation Agent
to joiun our dynamic team. As a Reservation Agent at InterContinental Singapore Robertson Quay, you will be the voice and first impression of one of Singapore’s most sophisticated lifestyle hotels.
In this role, you will be responsible for handling all reservation inquiries, confirmations, modifications, and cancellations for the hotel. You will serve as the first point of contact for guests, providing accurate information and delivering outstanding service to ensure a smooth and seamless booking experience.
Beyond taking reservations, your role contributes directly to the guest journey — from pre-arrival through to their stay. You’ll work closely with the Front Office, Sales, and Revenue teams to ensure booking accuracy, maximize room occupancy, and uphold service standards that reflect the IHG brand. Whether assisting with special requests or supporting in upselling efforts, your attentiveness and communication skills will help set the tone for memorable guest experiences.
At
Intercontinental Hotels & Resorts
we want our guests to feel special, cosmopolitan and in the know which means we need you to:
Invite discovery:
we are open to experiencing and building our knowledge of ourselves, the people and the cultures around us – and invite and encourage others to do the same.
Embrace empowerment:
we cultivate environments where we celebrate differences, foster belonging and actively empower and care for each other.
Champion possibility:
we are proud to be a global luxury brand that continuously innovates, set the standard, and pushes what’s possible for our industry, our guests and our colleagues.
Your Day to Day
Respond promptly and professionally to all reservation inquiries via phone, email, online platforms, or in person, ensuring a response within 24 hours.
Act as a brand ambassador by providing comprehensive and up-to-date information on hotel facilities, room categories, rates, promotions, packages, and local attractions to assist guests in making informed decisions.
Accurately enter, update, and manage all reservations in the hotel’s property management system (PMS) and other booking platforms (e.g., Opera, Concerto, GDS), ensuring all guest details and special requests are meticulously recorded.
Confirm bookings and send timely, accurate confirmation details to guests.
Assist guests with special requests, reservation modifications, cancellations, and group bookings.
Proactively upsell room categories, packages, and hotel services to maximize revenue opportunities.
Collaborate closely with the Sales & Marketing, Front Office, and Revenue teams to ensure accurate room allocations and maintain rate integrity.
Communicate all special guest requests, preferences, and booking details to relevant departments to guarantee a seamless and personalized guest experience.
Monitor daily arrivals, cancellations, and no-shows, providing timely updates to the Front Office team.
Address guest concerns or complaints related to reservations courteously, efficiently, and with a service-oriented approach.
Consistently adhere to all company policies, procedures, and brand service standards.
ACCOUNTABILITY
As a vital member of the Front Office and Revenue teams, the Reservations Agent is responsible for delivering a seamless and efficient booking experience that lays the foundation for the entire guest journey.
This role is critical in:
Driving Guest Satisfaction:
Taking full ownership of accurate reservation management and proactive guest communication to ensure every guest feels valued and well cared for from the very first interaction.
Optimizing Revenue:
Contributing directly to maximizing hotel occupancy and profitability by effectively managing inventory and identifying opportunities for upselling and cross-selling.
Maintaining Operational Integrity:
Ensuring all bookings comply with brand standards and that system accuracy is meticulously upheld. The agent’s attention to detail and collaboration with other departments are essential to smooth daily operations and a cohesive guest experience.
Enhancing Team Synergy:
Collaborating closely with the Front Office, Sales, and Revenue teams to support the hotel’s overall success and foster a collaborative, high-performance culture.
WHAT WE NEED FROM YOU
High school diploma or equivalent required; a diploma in Hospitality or Tourism is an advantage
Prior experience in reservations, front office, or customer service roles within a hotel or hospitality environment is preferred
Proficient in Microsoft Office
Ability to maintain a high level of accuracy and focus whilst maintaining attention to detail.
Strong communication and interpersonal skills with a customer-centric approach
Excellent attention to detail and strong organizational skills
Able to manage multiple tasks effectively and remain composed under pressure
Fluent in English; proficiency in additional languages is an added advantage
Willing and able to work flexible shifts, including weekends and public holidays as required
What we offer
We’ll reward your hard work with a competitive salary and a comprehensive benefits package – including generous room and dining discounts, exceptional training opportunities and a strong support for your ongoing career development
Join us and you’ll become part of the global IHG family – and like all families, all our individual team members share some winning characteristics. As a team, we work better together – we trust and support each other, we do the right thing, and we welcome different perspectives. You need to show us what you care: that you notice the little things that make a difference to guests as well as always looking for ways to improve – visit to find out more about us.
IHG is an equal opportunity employer: Minorities / Females / Disabled / Veterans.
#J-18808-Ljbffr

InterContinental Singapore Robertson Quay is seeking a dedicated and customer-focused Reservation Agent to joiun our dynamic team. As a Reservation Agent at InterContinental Singapore Robertson Quay, you will be the voice and first impression of one of Singapore’s most sophisticated lifestyle hotels.

In this role, you will be responsible for handling all reservation inquiries, confirmations, modifications, and cancellations for the hotel. You will serve as the first point of contact for guests, providing accurate information and delivering outstanding service to ensure a smooth and seamless booking experience.

Beyond taking reservations, your role contributes directly to the guest journey — from pre-arrival through to their stay. You’ll work closely with the Front Office, Sales, and Revenue teams to ensure booking accuracy, maximize room occupancy, and uphold service standards that reflect the IHG brand. Whether assisting with special requests or supporting in upselling efforts, your attentiveness and communication skills will help set the tone for memorable guest experiences.

At Intercontinental Hotels & Resorts® we want our guests to feel special, cosmopolitan and in the know which means we need you to:

Invite discovery: we are open to experiencing and building our knowledge of ourselves, the people and the cultures around us – and invite and encourage others to do the same.

Embrace empowerment: we cultivate environments where we celebrate differences, foster belonging and actively empower and care for each other.

Champion possibility: we are proud to be a global luxury brand that continuously innovates, set the standard, and pushes what’s possible for our industry, our guests and our colleagues.

Your Day to Day

• Respond promptly and professionally to all reservation inquiries via phone, email, online platforms, or in person, ensuring a response within 24 hours.
• Act as a brand ambassador by providing comprehensive and up-to-date information on hotel facilities, room categories, rates, promotions, packages, and local attractions to assist guests in making informed decisions.
• Accurately enter, update, and manage all reservations in the hotel’s property management system (PMS) and other booking platforms (e.g., Opera, Concerto, GDS), ensuring all guest details and special requests are meticulously recorded.
• Confirm bookings and send timely, accurate confirmation details to guests.
• Assist guests with special requests, reservation modifications, cancellations, and group bookings.
• Proactively upsell room categories, packages, and hotel services to maximize revenue opportunities.
• Collaborate closely with the Sales & Marketing, Front Office, and Revenue teams to ensure accurate room allocations and maintain rate integrity.
• Communicate all special guest requests, preferences, and booking details to relevant departments to guarantee a seamless and personalized guest experience.
• Monitor daily arrivals, cancellations, and no-shows, providing timely updates to the Front Office team.
• Address guest concerns or complaints related to reservations courteously, efficiently, and with a service-oriented approach.
• Consistently adhere to all company policies, procedures, and brand service standards.

ACCOUNTABILITY

As a vital member of the Front Office and Revenue teams, the Reservations Agent is responsible for delivering a seamless and efficient booking experience that lays the foundation for the entire guest journey.

This role is critical in:

Driving Guest Satisfaction: Taking full ownership of accurate reservation management and proactive guest communication to ensure every guest feels valued and well cared for from the very first interaction.

Optimizing Revenue: Contributing directly to maximizing hotel occupancy and profitability by effectively managing inventory and identifying opportunities for upselling and cross-selling.

Maintaining Operational Integrity: Ensuring all bookings comply with brand standards and that system accuracy is meticulously upheld. The agent’s attention to detail and collaboration with other departments are essential to smooth daily operations and a cohesive guest experience.

Enhancing Team Synergy: Collaborating closely with the Front Office, Sales, and Revenue teams to support the hotel’s overall success and foster a collaborative, high-performance culture.

WHAT WE NEED FROM YOU

• High school diploma or equivalent required; a diploma in Hospitality or Tourism is an advantage
• Prior experience in reservations, front office, or customer service roles within a hotel or hospitality environment is preferred
• Proficient in Microsoft Office
• Ability to maintain a high level of accuracy and focus whilst maintaining attention to detail.
• Strong communication and interpersonal skills with a customer-centric approach
• Excellent attention to detail and strong organizational skills
• Able to manage multiple tasks effectively and remain composed under pressure
• Fluent in English; proficiency in additional languages is an added advantage
• Willing and able to work flexible shifts, including weekends and public holidays as required

What we offer

We’ll reward your hard work with a competitive salary and a comprehensive benefits package – including generous room and dining discounts, exceptional training opportunities and a strong support for your ongoing career development

Join us and you’ll become part of the global IHG family – and like all families, all our individual team members share some winning characteristics. As a team, we work better together – we trust and support each other, we do the right thing, and we welcome different perspectives. You need to show us what you care: that you notice the little things that make a difference to guests as well as always looking for ways to improve – visit to find out more about us.

IHG is an equal opportunity employer: Minorities / Females / Disabled / Veterans.

We are seeking an International Reservation Sales Agent to join our global reservations team, where innovation knows no borders. This team leads with impact—delivering seamless support and personalized service to travelers worldwide. With an inclusive culture that embraces a flexible work environment, we foster a spirit of collaboration fueled by boldness, curiosity and commitment that empowers us all to win together.

As an International Reservation Sales Agent, you will assist guests with hotel bookings and inquiries, providing prompt and courteous service that enhances the customer experience. This role requires attention to detail, excellent communication skills and the ability to thrive in a fast-paced call center environment while supporting Sabre's global hospitality operations.

Responsibilities

• Manage inbound calls to support hotel reservations, changes and cancellations with accuracy and care.
• Provide detailed information about hotel offerings, policies and local attractions.
• Address customer issues and special requests with professionalism, escalating when needed.
• Maintain updated records of guest interactions in CRM systems.
• Support reporting and operational tasks aligned with call center standards and protocols.

Preferred qualifications and education

• Minimum 1 year of experience in hospitality, call center or customer service roles.
• Strong verbal and written communication skills, and able to handle calls with native English and Japanese speaking customers.
• Demonstrated ability to manage customer inquiries in a high-volume setting.
• High level of professionalism, integrity and customer-centric mindset.
• High school diploma or equivalent; additional certification in hospitality or service is a plus.

Working conditions

Working Conditions: Role is required to work from 8am to 5pm and Sunday, with two rest days are Friday and Saturday. Flexibility in scheduling is essential.

As a Cargo Booking Agent , you will be responsible for assisting customers with daily cargo bookings, managing airline products, and ensuring smooth shipment processes.

Main Responsibilities:

• Assist customers with daily cargo bookings for various airline products.
• Book capacity with airlines and confirm it with customers.
• Be familiar with the requirements of our different airline products and advise customers accordingly.
• Administer cargo bookings by loading flight reservations into the system/template and ensuring all data is accurately updated.
• Interface with multiple parties, including customers, warehouses, carriers, and customs, regarding shipment requirements.
• Track and monitor shipment status and inform customers accordingly.
• Maintain good relationships with customers and handle their inquiries promptly.
• Work closely with the billing team to provide accurate data for invoicing.

Key Features:

We regret only shortlisted candidates will be contacted. All applications will be handled confidentially. By submitting your application, you agree to the collection, use, retention, and disclosure of your personal information to prospective employers.

Job scope:

• Coordinate execution of import and export related activities.
• Preparation of shipping documents (import/export: B/L, D/O, permit, etc)
• Liaise with internal and external parties to ensure a smooth delivery
• Monitor shipment status and update customers
• Customer-oriented, proactive with good organizational skills
• Ensure proper and timely billing/vendor costing and closing of all job files
• Ad-hoc duties as assigned

Basic requirement:

1. Good communication skills

2. Able to communicate with China agents and customers will add an advantage

3. Pro-active (When making an arrangement) and careful (When doing documentation)

4. Shipping/forwarding background/experience added advantage

5. Candidate with 1 or 2 year shipping documents experience preferred.

6. Able to work in fast-paced environment.

7. Team player as well as independent with little supervision.

We are seeking a reliable, team-oriented and physically fit individual to join our dynamic team:

• Employment type: Permanent
• Position: Customer Service
• Location: Eco-tech @ Sunview Road
• Outpatient Medical & Dental Benefits Provided
• Working Hours: Monday to Friday, Office Hours (9am – 6pm)
• Salary Package: Up to $3,000 + Bonus

Job Responsibilities:

• Support the sales team and handle daily customer enquiries.
• Support project management, documentation, and routine administration tasks.
• Communicate and coordinate with forwarders and suppliers for efficient execution of shipments.
• Efficiently process customer orders and inquiries, verify order details for accuracy.
• Provide order confirmations and communicate with customers to resolve order discrepancies.
• Ensure all billings are done incompliance to payment terms and conditions.
• Collaborate with sales and warehouse team members to ensure order fulfillment.
• Manage filling, document preparation, scheduling and handle incoming calls.
Other ad-hoc administrative tasks may be assigned

Job Requirements:

• Minimum ‘O’ Level or equivalent.
• Proficient in Microsoft Office.
• Experience or knowledge of administration or customer service is an advantage
• Shipping and forwarding experience will be preferred.
Good team player with a responsible attitude

Ready to apply? interested applicants, please submit your resume by clicking the APPLY button.

Responsibilities:

• Manage customer's requests and queries
• Handle clients' phone calls, emails, and correspondence
• Retrieve and assist Customer documents
• Assist in planning and organizing Customer Care
• Maintain filing systems, document organization, and general office administration as needed
• Handle information with utmost confidentiality and professionalism
• Streamline customer process
• Manage monthly KPI of cases
• Every Monday to Friday, 9am to 6pm

Benefits & Perks:

• Opportunities for career growth and personal development
• A supportive and collaborative work environment
• Monthly salary + AWS/Bonus
• Starting Salary of $2,000

Qualifications:

• Strong customer communication skills
• English and second language
• Proficient in Microsoft Office (Word, Excel, Outlook)

Job Highlights

• We offer attractive salary commensurate with work experience
• Great opportunities for learning & career advancement
• Medical, dental & insurance benefits

JOB RESPONSIBILITIES

• Provides customer support, responding to customer requests in a timely and accurate manner while demonstrating a high level of customer service empathy, professionalism and respect.
• Maintain relationships with customers, shipping line, PSA & relevant parties.
• Do following up customer orders from start to the end.
• Returns all internal/external calls, emails, and faxes in a timely manner, ensuring that customers’ concerns are understood and resolution is clearly explained.
• Solve customer problems and help resolve issues.
• Preparing bills and invoices.
• Ensure accurate and timely data entry into the inhouse system.
• Excellent multitasking skills within their work space as well as computer software programs.
• Cooperative and helps to promote teamwork.

JOB REQUIREMENTS

• Fresh graduates are welcome to apply
• Computer literacy
• Good interpersonal skill
• Diploma holder in Maritime Studies, Shipping, Logistics & Supply Chain

Working Hours

Mon - Fri (8:30am to 5:30pm)

Sat (8:30am to 12:30pm)

Working Location

6 Tuas Avenue 6, Singapore 639311

Job Highlights

Walking distance to Lavender MRT / Kallang MRT / Bendemeer MRT

Perfect Attendance Bonus

Good Performance Bonus

Long Service Bonus

Project Bonus

Position Overview
We are seeking a detail-oriented and experienced Customer Service Executive to join our team. The ideal candidate will play a key role in delivering excellent customer service and enhancing the overall customer experience through prompt support and continuous process improvement.

Job Description
Reporting to the Head of Customer Service , the successful candidate will be responsible for the following:

• Address customer feedback promptly and professionally to ensure high levels of satisfaction.
• Identify and implement process improvements to enhance customer experience.
• Prepare sales quotations, sales orders, delivery orders, invoices, and other relevant documents.
• Attend to customer inquiries across various channels in a timely and courteous manner.
• Ensure the accurate and timely processing and execution of customer orders.
• Coordinate with internal departments and third parties to fulfill customer requests.
• Maintain strong customer relationships by providing accurate product information and dedicated sales support.
• Handle and resolve customer complaints and feedback efficiently.
• Generate monthly customer statements and monitor payment statuses.
• Perform any ad-hoc duties as assigned by the department head.

Requirements

• A minimum of a Degree in any field.
• At least 2 years of relevant experience in customer service or administrative roles.
• Excellent written and verbal communication skills.
• Proficiency in spoken Mandarin is required, as the role involves handling feedback from Mandarin-speaking customers.
• Strong problem-solving and conflict resolution skills.
• Proficient in Microsoft Office applications, especially Word, Excel, and PowerPoint.
• Ability to perform under pressure in a fast-paced environment.
• A customer-centric mindset with a passion for delivering excellent service.
• Meticulous, detail-oriented, and process-driven.
• Patient, empathetic, and adaptable in handling different customer situations.

Working Hours
Monday to Friday: 8:00 AM – 5:00 PM
Alternate Saturdays: 9:00 AM – 4:00 PM

We regret that only shortlisted candidates will be notified.