1,064 Relationship Building jobs in Singapore

Direct message the job poster from Singrass

Company Overview

SINGRASS is a Singapore-headquartered eco-tech company pioneering Indoor Smart Eco Systems (ISES) that integrate hydroponic leafy vegetables, smart sensing, and aesthetic design to purify indoor air and enhance well-being. Our solutions contribute to the Singapore Green Plan 2030 and the "30 by 30" food security vision, offering innovative ESG-aligned systems for schools, offices, hotels, and urban living environments.

Key Responsibilities

As a Customer Relationship Manager at SINGRASS, you will take on a hybrid role that blends corporate sales, account management, and ESG consulting. The remuneration package is basic pay plus commission.

1. Sales & Business Development

• Identify and acquire new B2B customers across sectors such as education, hospitality, corporate offices, and public institutions.

• Present SINGRASS's ISES as an ESG-aligned indoor air quality and sustainability solution, tailored to each client’s needs.

• Lead the end-to-end sales process including proposal, pricing, and contract closure.

• Build and maintain long-term partnerships with key clients through regular communication, reviews, and service optimization.

• Act as the main liaison between clients and internal departments (R&D, Installation, Maintenance).

• Upsell and cross-sell system upgrades, maintenance plans, and new solutions.

3. Project & Service Coordination

• Conduct on-site indoor air quality (IAQ) assessments using our proprietary tools.

• Manage project timelines, installations, and deployment of ISES systems in coordination with the operations team.

• Ensure service delivery quality and resolve post-sales inquiries effectively.

4. Market Outreach & ESG Advocacy

• Represent SINGRASS at sustainability exhibitions, trade shows, and industry forums.

• Engage with government bodies, schools, and NGOs to promote indoor ecological systems and drive ESG compliance.

• Contribute to ecosystem education and awareness through campaigns, seminars, and client demonstrations.

Qualifications & Requirements

• Minimum 1 years of experience in corporate sales, or business development, preferably in ESG, sustainability, built environment, or indoor hydroponics solutions.

• Strong communication and presentation skills, with the ability to articulate complex value propositions to diverse stakeholders.

• Self-starter with strong project management skills; able to thrive in a dynamic, cross-functional startup environment.

• Proficient in Microsoft Office and CRM tools; prior experience in Salesforce is a plus.

• Bilingual in English and Mandarin to support multilingual client base across Asia.

• Diploma or Bachelor’s Degree in Business, Environmental Science, Sustainability, or related fields.

Why Join SINGRASS?

• Be part of a mission-driven team redefining indoor ecological design and health-focused spaces.

• Contribute to tangible ESG outcomes across industries.

• Work in a flat, entrepreneurial organization with strong regional and global growth plans.

• Enjoy uncapped commissions, performance bonuses, and a collaborative team culture.

• Seniority level Entry level

• Employment type Full-time

• Job function Sales and Business Development

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South East Community Development Council, Singapore 1 week ago

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Join to apply for the Customer Relations Executive role at Marina Bay Sands

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Join to apply for the Customer Relations Executive role at Marina Bay Sands

LOVE WHAT YOU DO? THERE IS A PLACE FOR YOU HERE!

Be part of our diverse and inclusive team.

Job Summary

Responsible for assisting casino guests during their visit to Marina Bay Sands (MBS).

Job Responsibilities

• Provide excellent and delightful service to casino guests and assist them with their needs and requests.
• Assist guests with their trip arrangements and ensure prompt and close follow-up (e.g. hotel arrangements, transportation arrangements, dining arrangements, etc.).
• Conduct guided MBS Casino familiarization tours for guests.
• Introduce programs (with the relevant terms and conditions) to potential Paiza players.
• Proactively identify potential gaming patrons and work with Market Development Sales Team on host management.
• Provide personalized service and establish close rapport with assigned patrons.
• Engage guests through telemarketing calls and invite them for repeat visits and/or events and promotions.
• Collaborate with stakeholders (such as Sales, Transportation, Hotel Operations, Cage, Table Games, etc.) on guests’ feedback and with objective to enhance the service standards for guests.
• Assist with execution of Special Events and Promotions.
• Ensure compliance with the organization’s guidelines and regulations when carrying out work duties.
• Perform all other ad hoc duties as and when required.
  
  

• Diploma in hospitality or related field preferred
  
  

• Prior experience in Sales or Customer Service role preferred.
• Fresh Graduate / Candidates with no relevant work experience are welcome to apply.
  
  

• Customer-focused, excellent team player and possess good problem-solving skills.
• Willing to work various shifts, including mornings, afternoons, and overnight, as well as on public holidays.
• Must be fluent in Mandarin and English as the successful candidate will be required to liaise with Mandarin and English speaking guests. Other Asian dialects or languages will be viewed favorabl
• Competent in Outlook and Microsoft Office program (Word, Excel, PowerPoint)
  
  

• Seniority level Entry level

• Employment type Full-time

• Job function Business Development and Sales
• Industries Hospitality

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Jurong West, West Region, Singapore 21 hours ago

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Summary of Job Responsibilities

Responsible for assisting casino guests during their visit to Marina Bay Sands (MBS).

Job Responsibilities

• Provide excellent and delightful service to casino guests and assist them with their needs and requests.
• Assist guests with their trip arrangements and ensure prompt and close follow-up (e.g. hotel arrangements, transportation arrangements, dining arrangements, etc.).
• Conduct guided MBS Casino familiarization tours for guests.
• Introduce programs (with the relevant terms and conditions) to potential Paiza players.
• Proactively identify potential gaming patrons and work with Market Development Sales Team on host management.
• Provide personalized service and establish close rapport with assigned patrons.
• Engage guests through telemarketing calls and invite them for repeat visits and/or events and promotions.
• Collaborate with stakeholders (such as Sales, Transportation, Hotel Operations, Cage, Table Games, etc.) on guests’ feedback and with objective to enhance the service standards for guests.
• Assist with execution of Special Events and Promotions.
• Ensure compliance to the organization’s guidelines and regulations when carrying out work duties.
• Perform all other adhoc duties as and when required.

JOB REQUIREMENTS

Education & Certification

• Minimum 'N' levels, 'O' levels, 'A' levels or Diploma holders

Experience

• Prior experience in a Hospitality or Customer Service role preferred.

Competencies

• Customer-focused, excellent team player and possess good problem-solving skills.
• Proficient in Microsoft Windows, Word and Excel.
• Able to work on rotating shifts, public holidays and weekends.

You agree that it is a condition of employment that you adhere to and abide by all rules, regulations, policies and procedures including without limitation the rules of conduct of the Company.

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Eu Yan Sang Singapore is seeking a passionate and service-oriented Customer Relations Executive to join our Customer Relations team. In this role, you will act as the first point of contact for customers across our diverse sales channels — including retail, e-commerce, wholesale, e-marketplaces, and social media platforms. You will respond to customer enquiries through multiple communication channels, delivering a consistently professional, empathetic, and efficient customer experience that upholds Eu Yan Sang Singapore’s brand reputation and image.

You will also support Customer Relationship Management (CRM) administrative tasks, such as maintaining and updating member records, assisting with loyalty program adjustments, and coordinating membership-related requests. Additionally, you will function as a bridge between customers and our in-house Traditional Chinese Medicine (TCM) or product experts to help address detailed product-related enquiries. This role partners closely with internal stakeholders to ensure prompt and effective resolution of customer feedback, supporting our mission of providing trusted wellness solutions to the community.

Key Responsibilities:

• Handle customer enquiries across all sales channels and platforms (retail, e-commerce, wholesale, e-marketplaces, social media).
• Respond to customers via hotline, email, WhatsApp, and social messaging tools promptly and professionally.
• Answer product-related queries and liaise with in-house TCM/product experts to convey accurate information to customers.
• Maintain and update customer and member records, including changes of address, contact details, loyalty points adjustments, and other membership-related data.
• Support Customer Relations Senior Executive and Assistant Manager in executing customer experience initiatives.
• Work closely with internal teams (e.g., Product Quality, E-commerce, Retail Operations, Warehouse) to resolve customer queries and issues end-to-end.
• Manage customer feedback and complaints with empathy, patience, and professionalism, ensuring fair and satisfactory resolution.
• Uphold the brand reputation and image of Eu Yan Sang Singapore through consistent, courteous, and knowledgeable customer interactions.
• Maintain accurate records of customer interactions and escalate complex or unresolved issues when necessary.
• Contribute to process improvement initiatives for customer service operations and CRM administration.
• Perform any other ad-hoc duties as assigned by the reporting manager(s).

Qualifications, Skills and Knowledge

• 2–3 years of experience in customer service or customer relations roles, preferably in retail, consumer goods, or e-commerce environments.
• Proficient in both written and spoken English and Mandarin to effectively communicate with a diverse customer base.
• Strong interpersonal and communication skills with a customer-focused mindset.
• Mature, even-tempered, and able to remain calm and professional under pressure.
• Good organizational, problem-solving, and administrative skills with attention to detail.
• Ability to work effectively with cross-functional teams.
• Familiarity with Microsoft Office applications and customer service/CRM systems.
• Able to work both independently and as part of a team in a dynamic environment.
• Flexible and adaptable to business needs and operational changes.

We regret that only shortlisted candidates will be notified.

• Seniority level Associate

• Employment type Full-time

• Job function Customer Service and Administrative
• Industries Health, Wellness & Fitness

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Johor Baharu, Johore, Malaysia 6 days ago

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Eu Yan Sang Singapore is seeking a passionate and service-oriented Customer Relations Executive to join our Customer Relations team. In this role, you will act as the first point of contact for customers across our diverse sales channels — including retail, e-commerce, wholesale, e-marketplaces, and social media platforms. You will respond to customer enquiries through multiple communication channels, delivering a consistently professional, empathetic, and efficient customer experience that upholds Eu Yan Sang Singapore’s brand reputation and image.

You will also support Customer Relationship Management (CRM) administrative tasks, such as maintaining and updating member records, assisting with loyalty program adjustments, and coordinating membership-related requests. Additionally, you will function as a bridge between customers and our in-house Traditional Chinese Medicine (TCM) or product experts to help address detailed product-related enquiries. This role partners closely with internal stakeholders to ensure prompt and effective resolution of customer feedback, supporting our mission of providing trusted wellness solutions to the community.

Key Responsibilities:

1. Handle customer enquiries across all sales channels and platforms (retail, e-commerce, wholesale, e-marketplaces, social media).

2. Respond to customers via hotline, email, WhatsApp, and social messaging tools promptly and professionally.

3. Answer product-related queries and liaise with in-house TCM/product experts to convey accurate information to customers.

4. Maintain and update customer and member records, including changes of address, contact details, loyalty points adjustments, and other membership-related data.

5. Support Customer Relations Senior Executive and Assistant Manager in executing customer experience initiatives.

6. Work closely with internal teams (e.g., Product Quality, E-commerce, Retail Operations, Warehouse) to resolve customer queries and issues end-to-end.

7. Manage customer feedback and complaints with empathy, patience, and professionalism, ensuring fair and satisfactory resolution.

8. Uphold the brand reputation and image of Eu Yan Sang Singapore through consistent, courteous, and knowledgeable customer interactions.

9. Maintain accurate records of customer interactions and escalate complex or unresolved issues when necessary.

10. Contribute to process improvement initiatives for customer service operations and CRM administration.

11. Perform any other ad-hoc duties as assigned by the reporting manager(s).

Qualifications, Skills and Knowledge

• Diploma or equivalent qualification preferred.

• 2–3 years of experience in customer service or customer relations roles, preferably in retail, consumer goods, or e-commerce environments.

• Proficient in both written and spoken English and Mandarin to effectively communicate with a diverse customer base.

• Strong interpersonal and communication skills with a customer-focused mindset.

• Mature, even-tempered, and able to remain calm and professional under pressure.

• Good organizational, problem-solving, and administrative skills with attention to detail.

• Ability to work effectively with cross-functional teams.

• Familiarity with Microsoft Office applications and customer service/CRM systems.

• Able to work both independently and as part of a team in a dynamic environment.

• Flexible and adaptable to business needs and operational changes.

We regret that only shortlisted candidates will be notified.

• Leading Education Platform in South East Asia
• Attractive Remuneration Package

Responsibilities:

• Deliver professional customer service to hotline calls and front desk walk-ins.
• Be the first point of touch with customers.
• Handle and resolve customer inquiries and feedback.
• Ensure that complaints are monitored and resolved.
• Able to handle emergency situations/complaints appropriately should the situation arise.

Requirements:

• Diploma in all disciplines of study.
• Candidates with experience in retail/hotel/tourism industry encouraged to apply.
• Ex-Cabin Crew welcome to apply.
• Good communication skills and customer service-oriented attitude.
• Ability to liaise with English & Chinese speaking clients is essential.

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Tembusu Institute is looking for a detailed and structured Customer Relations Executive who is interested in analyzing data, great with customers, and familiar with digital technologies. Your role is key in ensuring that payments for products and services are duly collected and recorded in our central database system to ensure full delivery of our services.

1. Attend to customer enquiries on courses, course contents, and types of funding.
2. Filter sales enquiries to relevant programme advisors to secure leads.
3. Ensure customer satisfaction from point-of-sale to course completion or module end.
4. Create relationships with corporate entities to ensure the satisfaction of their student representatives.
5. Assist with and make arrangements for student requests (e.g., change of intakes, reassessments, withdrawals).
6. Handle customer complaints, provide solutions, and follow up to ensure resolution.
7. Develop, test, and implement ways to improve or digitalize student onboarding.
8. Innovate and implement new methods to ensure customer satisfaction.

1. Strong communication and active listening skills.
2. Familiarity with technology systems and practices.
3. High level of responsibility and ability to work within tight timelines.

1. Higher Nitec or equivalent and above.
2. Experience in customer service is an advantage.
3. Ability to work on weekends or public holidays.
4. Proficient in Microsoft Excel.
5. Proficiency in Chinese/Mandarin is an advantage.

Inspired by the enduring strength and grace of the Tembusu tree, Tembusu Institute stands for resilience, growth, and innovation. Our diverse curriculum spans disciplines from textile and fashion to AI, engineering, business, and the musical arts, positioning us as a comprehensive, forward-thinking institution. Rebranded in 2024, Tembusu Institute Pte. Ltd. continues its partnership with SkillsFuture Singapore (SSG) as an appointed Continuing Education and Training (CET) Centre. We are also proud to be EduTrust-certified by SSG, reflecting our commitment to high-quality education and training. At Tembusu Institute, we are dedicated to equipping students with the skills they need to excel in dynamic industries, empowering them to shape their futures with confidence and creativity.

Job Description

• Provide customer service and attend to our product inquiries at showroom
• Knowledge of showroom developments & design
• Maintain CRM System
• Follow up on sales enquires provided by the company
• Face to face presentation our products samples to customers
• Understand customers’ requirement to able to negotiate on price and other details to ensure high closing rate
• Provide after sales service such as managing of orders such as requesting of required samples from customers, working with internal team for visuals/mock up samples, update customers on delivery and handle any rectification of quality issues
• Maintain good relationship with potential and existing customers
• Sales order processing & scheduling, prepare Quotation and report
• Coordinate & support sales team
• Coordinate with store on inventory
• Any other duties which may be assigned by the immediate supervisor/manager from time to time.

Job Requirements

• Good communication skills.
• GCE 'N' level or its equivalent.
• Minimum 1-year work experience.
• Training to be provided
• Pleasant personality and team player.
• Extremely self-motivated, result orientated and pro-active.
• We regret to inform that only shortlisted candidates will be contacted.
• Part-time candidates are welcome to apply.

Job Highlights

• Able to work weekends
• 5.5days work week rotating shift – less than 44hrs work week (must commit to both Sat and Sun)
• Career growth opportunity

Job Description:

Our client is a renowned hotel offering world-class hospitality, personalized service, and exceptional guest experiences. Our client is now seeking a talented and experienced Customer Relations Manager to elevate the guest journey and ensure every stay exceeds expectations. The Customer Relations Manager will serve as the primary liaison between the hotel and its guests, ensuring satisfaction throughout all stages of their stay. This role is pivotal in maintaining high guest satisfaction scores, handling service recovery, and building lasting relationships with new and returning guests.

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Key Responsibilities:

• Welcome VIP guests and key accounts, ensuring personalized attention and exceptional service throughout their stay
• Resolve guest complaints promptly and professionally, ensuring follow-up and service recovery when needed
• Monitor guest feedback channels (e.g., surveys, TripAdvisor, Google Reviews) and implement service improvements
• Coordinate with front office, housekeeping, F&B, and concierge teams to ensure guest preferences and special requests are fulfilled
• Maintain strong relationships with repeat guests and corporate clients, promoting loyalty and return visits
• Train front-line staff on service excellence and guest engagement best practices
• Maintain accurate records of guest preferences, feedback, and incident reports
• Collaborate with marketing and reservations teams on guest experience initiatives and loyalty programs

Requirements:

• Degree in Hospitality Management or related field
• Minimum 5 years of customer-facing experience in luxury or boutique hotel environments
• Strong communication, interpersonal, and conflict resolution skills
• Highly service-oriented with attention to detail and cultural sensitivity
• Fluent in English; additional languages are an advantage
• Proficient in hotel management systems (e.g., Opera, Fidelio) and CRM tools

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