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Title: Recovery Zone Manager
Location: LLMG Flagship, Singapore
Reports To: General Manager
Manages: Recovery Zone Consultants and Therapists
Works Closely With: Head of Strategic Operations, Head of Operations, Program Manager, Nutrition, Medical and Fitness Leads
About Longevity & Lifestyle Medical Group
Longevity & Lifestyle Medical Group (LLMG) is redefining preventive healthcare by integrating precision medicine, digital tools, and lifestyle interventions in a seamless ecosystem. Our flagship centre in Singapore combines a medical clinic with a next-generation lifestyle facility, supported by AI, health coaching, and the latest in diagnostics and recovery modalities.
At LLMG, we are guided by two sets of commitments:
Our Operating Principles - how we work and hold ourselves accountable as a team:
M indful. O wnership. R hythm. W inning Mindset.
Our Brand Promises - what we bring to our clients and the lens for everything we create:
Connection. Impact. Trust. Empowerment. (CITE)
This isn't just medicine. It's a movement. If you are ready to shape the future of longevity care and make a lasting impact, join us in redefining healthcare for Singapore and the world.
Role Overview
The Recovery Zone Manager will lead the strategy, design, and daily operations of all services within the Recovery Zone, including cryotherapy, red light therapy, HBOT, contrast therapies, and therapy room offerings. You'll define a best-in-class consumer journey, manage and develop a team of recovery professionals, and ensure our space runs smoothly and efficiently with high service standards.
Key Responsibilities
Experience & Journey Design

• Craft and continuously refine the consumer journey across all recovery modalities, ensuring a seamless, healing, and empowering experience aligned with our brand values
• Curate recovery therapy packages that are medically aligned, educational, and integrated with our 6 pillars of Lifestyle Medicine
• Collaborate with the Program Manager to co-create and run member workshops and educational sessions on topics like mental wellness, breathwork, and biohacking
  

• Oversee daily operations of the entire Recovery Zone, ensuring each area (Cryo, HBOT, Red Light Therapy, Contrast, Therapy Rooms) is well-maintained, well-staffed, and optimised
• Own the end-to-end scheduling of therapies, therapists, and consultants, ensuring operational efficiency and member satisfaction
• Lead service recovery, handle escalations, and uphold high standards of customer service
  

• Lead, train, and mentor a high-performing team of consultants and therapists, ensuring alignment to LLMG's values, operating principles, and service standards
• Conduct regular coaching, performance reviews, and training to ensure personal and professional growth of your team
• Foster a culture of continuous learning and service excellence through feedback loops and cross-zone collaboration
  

• Partner with relevant stakeholders to ensure all services are contributing to member engagement, retention, and satisfaction
• Work with zone heads to cross-refer members where appropriate, enhancing the holistic wellness experience
• Monitor service performance, implement SOPs, and drive operational improvements across the zone
  

• Minimum 5+ years of experience in spa, wellness, or recovery operations, with a track record of managing service teams
• Deep understanding of customer experience design, with ability to map and optimise customer journeys
• Strong experience in team leadership, training, and people development
• Proven knowledge in health, wellness, and recovery therapies—such as cryotherapy, contrast therapy, red light, and HBOT
• Experience in project management and multi-resource scheduling
• Excellent interpersonal and communication skills with the ability to collaborate across departments
• Must personally embody the 6 pillars of Lifestyle Medicine: Nutrition, Physical Activity, Sleep, Stress Management, Avoidance of Risky Substances, Healthy Relationships
• Strong organisational and decision-making abilities
• Passion for service, healing, and human potential
  

• Certification or background in physiotherapy, sports science, or integrative health
• Experience with medical wellness brands, performance labs, or longevity clinics
• Familiarity with digital booking and operational tools (e.g. CRM, wellness booking platforms)
• Experience designing SOPs for multi-service facilities
  

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  IT Services and IT Consulting

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• Manage client relationships to ensure timely payments
• Collect overdue accounts via phone calls with effective communication skills
• Perform administrative tasks such as payment arrangements and prepare legal documents
• Update and maintain the debt collection system
• Assist in dispute resolution and litigation processes

• Excellent verbal and written communication skills
• Ability to work under pressure and meet deadlines
• Familiarity with Microsoft Office and legal documentation
• Knowledge of debt collection laws and regulations

Job Title: Business Continuity Specialist

The ideal candidate will be responsible for developing and maintaining business continuity plans, conducting business impact analyses, coordinating recovery drills and tests, identifying and assessing operational risks, collaborating with IT and security teams, monitoring emerging threats and adapting plans, ensuring compliance with regulatory standards, managing communication during incidents, and continuously evaluating and improving existing plans.

• A bachelor's degree with a minimum of 3-5 years working experience in a bank or a financial institution.
• Excellent working knowledge of ITIL best practices.
• Proven experience in leading incident response efforts and coordinating cross-functional teams.
• Familiarity with supporting Desktop End User Services, Infrastructure, Banking Applications, and Operations.
• Ability to work under pressure and make decisions quickly and effectively.
• Strong analytical and problem-solving skills.
• Excellent communication, presentation, and interpersonal skills.

As a Business Continuity Specialist, you will have the opportunity to work on challenging projects, develop your skills and expertise, and contribute to the success of the organization. You will also receive competitive compensation and benefits packages.

This role requires a strong understanding of business continuity concepts and principles, as well as excellent communication and collaboration skills. If you are a motivated and detail-oriented individual with a passion for business continuity, we encourage you to apply for this exciting opportunity.

Principal Accountabilities:

• Provide exceptional patient care and follow established centre policies and procedures, standards of nursing care and practices.
• Assist the anaesthetist in all stages of administration of anaesthesia, perform pre- induction checks and assessment and close monitoring of patients' post-induction.
• Manage multiple tasks, prioritize duties, and ensure a smooth workflow.
• Take responsibility for accurate nursing documentation in plato systems.
• Collaborate effectively with the Team of Aesthetic and Plastic surgery staff.

Essential Skills and Qualifications:

• Diploma in Nursing or Equivalent with Advance Certificate in Perioperative Nursing is a must.
• Valid Licence as a Registered Nurse (RN) under Singapore Nursing Board.
• At least 2-3 years in post registration clinical experience preferably in OR / AU / plastic surgery or cosmetic surgery setting.
• Advanced Cardiac Life Support certification is a must.

Additional Responsibilities:

• Inventory control of AU consumables and maintenance of equipment.
• Ensure customer satisfaction and address quality and service issues promptly.
• Flexible and adaptable to changes.
• Computer savvy.

Education and Training:

• Strong understanding of surgical procedures, patient care, and post-operative care specific to plastic surgery.
• Effective decision-making and problem-solving skills in high-pressure situations.

Job Title: Addiction Recovery Specialist

Job Description:

We are seeking a skilled and empathetic Addiction Recovery Specialist to join our team. The successful candidate will work closely with members of the public, providing face-to-face and virtual counselling services for individuals struggling with addictions.

The ideal candidate will possess excellent communication skills, both written and verbal, and be proficient in Microsoft Office applications. They will also have a strong passion for helping others overcome addiction and achieve a better quality of life.

Key Responsibilities:

• Provide effective counselling services to individuals struggling with addictions
• Conduct thorough assessments of clients' needs and develop personalized treatment plans
• Collaborate with stakeholders to ensure seamless service delivery and resolve any issues that may arise
• Maintain accurate records of client interactions and progress
• Foster a supportive environment that encourages clients to share their concerns and work towards recovery

Requirements:

• Diploma or degree in a relevant field (e.g. psychology, social work)
• Proven experience in counselling or a related field
• Excellent communication and interpersonal skills
• Ability to work independently and as part of a team
• Proficiency in Microsoft Office applications

What We Offer:

We offer a competitive salary package, opportunities for professional growth and development, and a dynamic work environment that values teamwork and collaboration.

Collection Specialist

Lead the Way in Customer Recovery

As a valued member of our loan collection and recovery team, you will be responsible for driving outbound phone calls and negotiating settlements with customers. This role involves achieving set collection targets, following up on arrears, and addressing customer inquiries regarding their accounts and finance charges. Your duties include monitoring collection status and processes, investigating cases for efficient collection activities, and managing delinquent accounts in alignment with KPIs and overall collection goals.

Key Responsibilities:

• Initiate reminder calls to delinquent customers to regularize their overdue payments.
• Negotiate with customers to establish acceptable repayment plans and composite settlements.
• Resolve customer issues and complaints within stipulated timeframes.
• Provide appropriate remedial actions, including reviewing accounts and pursuing effective legal actions for debt recovery to minimize losses.
• Ensure all collection and recovery actions comply with corporate guidelines and collection policies.
• Perform administrative duties, manage payment arrangements, and monitor accounts.

Requirements:

• Diploma qualification, with relevant experience preferred.
• Candidates without working experience but with a positive attitude and eagerness to learn will also be considered.
• Meticulous with strong attention to detail, goal and result-oriented.
• Possess a positive attitude, confidence, self-motivation, and prompt follow-up skills.
• Good written and communication skills.
• Ability to thrive in a fast-paced environment.
• A team player capable of working independently.

Tell Employers What Skills You Have:

• Negotiation
• Customer Service Oriented
• Strong Attention To Detail
• Ability To Work Independently
• Dispute Resolution
• Customer Relationships
• Problem Solving
• Negotiation Skills
• Communication Skills
• Team Player
• Customer Service
• Financial Services

Why Choose Us?

• Opportunity to work with a dynamic team
• Professional development and growth opportunities
• Competitive compensation and benefits package

What We Offer:

• Collaborative and inclusive work environment
• State-of-the-art technology and tools
• Recognition and rewards for outstanding performance

We are seeking a skilled Vehicle Recovery Specialist to join our team. As a key member of our operations, you will be responsible for providing vehicle recovery services to motorists in need.

Your primary duties will include:

• Responding to breakdowns, accidents, or unattended vehicles on the roads and expressways.
• Assisting motorists with flat tires when required.
• Performing other assigned duties as needed.
• Traffic control and incident management.

Required Skills and Qualifications:

To succeed in this role, you will require:

• A valid Singapore Class 4 driving license.
• The ability to speak and write simple English.
• A minimum qualification of NTC in Vehicle Mechanic or above.
• Availability to work rotating day and night shifts, including weekends and public holidays.
• Previous experience in towing or vehicle recovery services is advantageous.
• Familiarity with basic vehicle repair and maintenance is a plus.
• No prior experience but a willingness to learn and a positive attitude is welcomed.

Benefits:

We offer:

• A competitive salary package.
• BASIC salary, allowances, and incentives.
• AWS and medical benefits.

Others:

Please note that working immediately or within short notice is preferred. To apply, please submit your application with your relevant qualifications and experience.

Job Description

• Conduct debt collection from debtors via phone calls.
• Negotiating with debtors to provide best payment option to clear outstanding amount.
• Initiate necessarily follow up action for collection, in accordance with defined processes.
• Perform administrative duties, including payment monitoring and file management.
• Maintaining a high level of customer service while ensuring all collection actions comply with company policies and procedures.
• Handle complaints and understand customer concerns in order to provide appropriate solutions.
• Carry out any other ad-hoc duties as assigned.

Required Knowledge & Experience

• Possess strong written, communication and negotiation skills.
• Able to communicate in English. Other local language will be a plus.
• Able to make good judgement in reviewing assigned accounts.
• Computer literate and able to adapt to company software and applications.
• Work independently and as a team player.
• Customer centric.

*Important Note:

As per Debt Collection Act 2022 commencement effective December 2023, individual involved in debt collection must be approved by Singapore Police Force (SPF). Foreigners are required to provide a copy of Good Conduct Certificate.

Benefits

• Annual Leaves (capped to 18-days)
• Compassionate Leaves (capped to 3-days)
• Marriage Leave (3-days)
• Birthday Leave (1-day)
• Examination Leave (2-days)
• Off-In-Lieu to credit if Public Holiday falls on a Saturday.
• Covered with Insurance (Group Hospitalization & Surgery, Group Term Life, Group Personal Accident & Foreign Worker Medic for foreigners only)
• Staff referral program fee of $500.00 for every successful referral (subjected to company's terms and conditions).
• Salary increments after successful confirmation based on individual's performance.
• 1-hour early release on a first and second Friday (max of 2-hours), if achieve the monthly target.
• Performance bonus.
• Monthly Commission: On top of basic salary, commission is applicable only to staff who achieve their targets. The commission rate is based on a tiered structure.

5-days work

Nearest MRT: Expo (walking distance within 5 minutes)

This is an exciting opportunity to work as a Class 4 Driver for a reputable company. As a key member of our team, you will be responsible for providing vehicle recovery services for breakdowns, accidents, or unattended vehicles on roads and expressways.

• Provide vehicle recovery services for breakdowns, accidents, or unattended vehicles on roads and expressways.
• Assist motorists with flat tyre replacement when needed.
• Perform other duties as required during on-road assignments.
• Manage traffic and assist with incident management as needed.

• Valid Singapore Class 4 driving licence required.
• Minimum qualification: NTC in Vehicle Mechanic or higher.
• Able to work rotating day and night shifts, including weekends and public holidays.
• Experience in towing or vehicle recovery is an advantage.
• Knowledge of basic vehicle repair or maintenance is a plus.
• Candidates with no related experience but a willingness to learn and a positive attitude are welcome.
• Able to start work immediately or on short notice is preferred.

• Competitive salary package.
• Opportunities for career growth and development.
• A dynamic and supportive work environment.

If you are a motivated and experienced individual looking for a new challenge, please submit your application by clicking the APPLY button below.