115 Recording Engineer jobs in Singapore

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Finance & Human Resource Officer at MI-GSO | PCUBED
The team provides comprehensive support to the business across multiple voice systems, spanning 12 countries in Asia Pacific. The main responsibilities include Level 1 and Level 2 troubleshooting, business-as-usual (BAU) activities, and voice-related projects.
The team focuses on the day-to-day management and user support of Voice Recording Systems infrastructure, ensuring seamless operation and troubleshooting. The team also participates in projects related to voice services, driving innovation and improvement.
Notably, the team is responsible for managing two key voice recording systems: Nice and Verba which capture a variety of channels: MS Team, Mobile providers, CISCO phones, IPC Turrets
The Voice recording engineers primary focus will be on the delivery of projects related to the Record Keeping perimeter (Enterprise and Trader Voice & Voice Recording), In addition to project work, the candidate will collaborate closely with the RK Ops team to manage BAU activities, including Incident, change, problem, maintenance, and user support
Responsibilities
Responsible for the delivery of a range of Trader Voice and Voice Recording services into the Company. Primarily this involves operations, controls, project delivery
Manage the technology, ensuring that it has maximum availability, and it is maintained at an appropriate technical level for support and maintenance purposes.
Management and monitoring of Voice and Voice Recording infrastructure
Perform daily ready for business checks.
o IPC Unigy
o Cisco Voice
o Nice NTR and NTRX
Troubleshooting any Voice & Recording related issues
Collect metrics for third Line escalation
Create reports for Voice Recording Operations and Senior Management teams
Create reports for Voice Recording Operations and Compliance/Litigation teams
Adhere to Internal Controls and procedures
Ensure deadlines and SLA are met
Collaborate with members of the Voice Recording Operations team in other Regions to ensure a continuous effort in resolving issues and knowledge sharing
5+ Years’ experience in a similar Trading Voice Support Role.
In depth knowledge of Voice Recording Systems:
o NICE NTR/NTR
o NICE FUSION
o VERINT VERBA
General knowledge of Voice Systems:
Good understanding of Windows servers
General knowledge of Private wires and Hoot Networks
Professional experience, documenting, planning and managing platforms through their life cycle
Understanding of Compliance regulations (MiFID, DODD-Frank, etc.)
Excellent problem-solving skills
Excellent customer-service and interpersonal skills
Ability to prioritize along with good time management skills
Ability to collect and analyse Systems Trace Logs
Ability to work as part of a Global team.
Desire to learn and adapt to new technology skillsets
Knowledge of SBC (Oracle)
Call Logging Systems
Experience with NAS and SAN systems
Knowledge of SQL Server and Microsoft Excel
CCNA and/or CCNA Voice Certifications
Specific Qualifications
Problem solving oriented
Sense of ownership
Seniority level
Seniority level Associate
Employment type
Employment type Contract
Job function
Job function Information Technology
Industries Banking, Investment Banking, and Business Consulting and Services
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Software Engineer (Payment Network) - Global Payment - Singapore
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5 days ago Be among the first 25 applicants
Company:
Sopra Steria is a listed European tech leader specializing in Consulting, Digital Services, and Software. With 60,000 employees worldwide across Europe, North America and Asia, Singapore serves as the HQ for our APAC operations. We focus on delivering Infrastructure, Cloud and Cybersecurity services across the region.
Company:
Sopra Steria is a listed European tech leader specializing in Consulting, Digital Services, and Software. With 60,000 employees worldwide across Europe, North America and Asia, Singapore serves as the HQ for our APAC operations. We focus on delivering Infrastructure, Cloud and Cybersecurity services across the region.
Description:
For this opportunity, we are looking for a Voice Recording Engineer to assist one of our client - a leading global investment bank.
The team provides comprehensive support to the business across multiple voice systems, spanning 12 countries in Asia Pacific. The main responsibilities include Level 1 and Level 2 troubleshooting, business as-usual (BAU) activities, and voice-related projects. The team focuses on the day-to-day management and user support of Voice Recording Systems infrastructure, ensuring seamless operation and troubleshooting. The team also participates in projects related to voice services, driving innovation and improvement. Notably, the team is responsible for managing two key voice recording systems: Nice and Verba which capture a variety of channels: MS Team, Mobile providers, CISCO phones, IPC Turrets.
The Voice recording engineers primary focus will be on the delivery of projects related to the Record Keeping perimeter (Enterprise and Trader Voice & Voice Recording), In addition to project work, the candidate will collaborate closely with the RK Ops team to manage BAU activities, including Incident, change, problem, maintenance, and user support.
Responsibilities :
Responsible for the delivery of a range of Trader Voice and Voice Recording services into the Company. Primarily this involves operations, controls, project delivery
Manage the technology, ensuring that it has maximum availability, and it is maintained at an appropriate technical level for support and maintenance purposes.
Knowledge distribution across regions
Management and monitoring of Voice and Voice Recording infrastructure
Perform daily ready for business checks
Voice Systems support:
IPC Unigy
Cisco Voice
MS Teams Voice
Voice Recording Systems support:
Nice NTR and NTRX
Verint Verba
Troubleshooting any Voice & Recording related issues
Collect metrics for third Line escalation
Create reports for Voice Recording Operations and Senior Management teams
Create reports for Voice Recording Operations and Compliance/Litigation teams
Adhere to Internal Controls and procedures
Ensure deadlines and SLA are met
Collaborate with members of the Voice Recording Operations team in other Regions to ensure a continuous effort in resolving issues and knowledge sharing
Requirements
5+ Years' experience in a similar Trading Voice Support Role
In depth knowledge of Voice Recording Systems:
NICE NTR/NTR-X
NICE FUSION
VERINT VERBA
General knowledge of Voice Systems:
IPC UNIGY Version 5.5
Cisco CUCM v15
MS Teams Voice
Good understanding of Windows servers
General knowledge of Private wires and Hoot Networks
Professional experience, documenting, planning and managing platforms through their life cycle
Understanding of Compliance regulations (MiFID, DODD-Frank, etc.)
Excellent problem-solving skills
Excellent customer-service and interpersonal skills
Excellent communication skills
Ability to prioritize along with good time management skills
Ability to collect and analyse Systems Trace Logs
Ability to work as part of a Global team
Desire to learn and adapt to new technology skillsets
Knowledge of SBC (Oracle)
Call Logging Systems
Experience with NAS and SAN systems
Knowledge of SQL Server and Microsoft Excel
CCNA and/or CCNA Voice Certifications
Benefits
Regular team buildings
18 leave days / Year
Health Insurance
Annual bonus
Working hours: from 9am to 6pm, Monday to Friday
E-learning and certifications paths
Seniority level
Seniority level Mid-Senior level
Employment type
Employment type Full-time
Job function
Job function Other
Industries IT Services and IT Consulting
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Johor Baharu, Johore, Malaysia 3 days ago
Presales Engineer (Audio-Visual Collaborative Solutions)
Presales Engineer (Audio-Visual Collaborative Solutions)
Algorithm Engineer - Audio Understanding - Start 2025
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The team provides comprehensive support to the business across multiple voice systems, spanning 12 countries in Asia Pacific. The main responsibilities include Level 1 and Level 2 troubleshooting, business-as-usual (BAU) activities, and voice-related projects.

The team focuses on the day-to-day management and user support of Voice Recording Systems infrastructure, ensuring seamless operation and troubleshooting. The team also participates in projects related to voice services, driving innovation and improvement.

Notably, the team is responsible for managing two key voice recording systems: Nice and Verba which capture a variety of channels: MS Team, Mobile providers, CISCO phones, IPC Turrets

The Voice recording engineers primary focus will be on the delivery of projects related to the Record Keeping perimeter (Enterprise and Trader Voice & Voice Recording), In addition to project work, the candidate will collaborate closely with the RK Ops team to manage BAU activities, including Incident, change, problem, maintenance, and user support

Responsibilities

• Responsible for the delivery of a range of Trader Voice and Voice Recording services into the Company. Primarily this involves operations, controls, project delivery
• Manage the technology, ensuring that it has maximum availability, and it is maintained at an appropriate technical level for support and maintenance purposes.
• Knowledge distribution across regions
• Management and monitoring of Voice and Voice Recording infrastructure
• Perform daily ready for business checks.
• Voice Systems support:

o IPC Unigy

o Cisco Voice

o MS Teams Voice

• Voice Recording Systems support:

o Nice NTR and NTRX

o Verint Verba

• Troubleshooting any Voice & Recording related issues
• Collect metrics for third Line escalation
• Create reports for Voice Recording Operations and Senior Management teams
• Create reports for Voice Recording Operations and Compliance/Litigation teams
• Adhere to Internal Controls and procedures
• Ensure deadlines and SLA are met
• Collaborate with members of the Voice Recording Operations team in other Regions to ensure a continuous effort in resolving issues and knowledge sharing

Technical & Behaviour Competencies

• 5+ Years’ experience in a similar Trading Voice Support Role.
• In depth knowledge of Voice Recording Systems:

o NICE NTR/NTR

o NICE FUSION

o VERINT VERBA

• General knowledge of Voice Systems:

O IPC UNIGY Version 5.5

o Cisco CUCM v15

o MS Teams Voice

• Good understanding of Windows servers
• General knowledge of Private wires and Hoot Networks
• Professional experience, documenting, planning and managing platforms through their life cycle
• Understanding of Compliance regulations (MiFID, DODD-Frank, etc.)
• Excellent problem-solving skills
• Excellent customer-service and interpersonal skills
• Excellent communication skills
• Ability to prioritize along with good time management skills
• Ability to collect and analyse Systems Trace Logs
• Ability to work as part of a Global team.
• Desire to learn and adapt to new technology skillsets
• Knowledge of SBC (Oracle)
• Call Logging Systems
• Experience with NAS and SAN systems
• Knowledge of SQL Server and Microsoft Excel
• CCNA and/or CCNA Voice Certifications

Specific Qualifications

• Problem solving oriented
• Team work
• Sense of ownership

We are seeking a highly motivated and detail-oriented Voice Recording Engineer to be based in Singapore. This role is responsible for delivering a range of Trader Voice and Voice Recording services within the APAC region, comprising operational support, system monitoring, compliance reporting, and project delivery. You will be tasked with ensuring high system availability and performance while working closely with regional peers to ensure seamless support and knowledge distribution across geographies.
The successful candidate will manage and monitor Voice and Voice Recording infrastructure, ensuring that technologies are supported at appropriate technical levels. You will conduct daily "Ready for Business" checks, perform troubleshooting, and handle third-line escalation metrics. A strong understanding of vendor systems including IPC Unigy, Cisco Voice, and MS Teams Voice, as well as recording systems such as Nice NTR/NTRX and Verint Verba is essential.
Key Responsibilities:
Monitor and maintain Voice and Voice Recording systems ensuring maximum availability and performance.
Perform daily operational checks and respond to incidents in a timely manner.
Provide ongoing support for IPC Unigy, Cisco Voice, MS Teams Voice, Nice NTR/NTRX and Verint Verba platforms.
Collaborate with global Voice Recording Operations teams to share knowledge and resolve issues efficiently.
Generate reports for internal operations, compliance, litigation, and senior management use.
Ensure adherence to internal controls, regulatory requirements, and security standards.
Maintain documentation of processes, configurations, and procedures for auditing and operational purposes.
Participate in the delivery and support of regional and global voice-related projects.
Requirements:
Proven experience in supporting Voice and Voice Recording technologies in a financial or trading environment.
Familiarity with IPC Unigy, Cisco Voice, MS Teams Voice, Nice NTR/NTRX and Verint Verba is highly desirable.
Strong troubleshooting skills for both infrastructure and application-level issues.
Knowledge of compliance and litigation requirements related to voice recording within financial services.
Good understanding of ITIL process frameworks including incident, problem, and change management.
Excellent communication skills to interact effectively with technical and non-technical stakeholders.
Ability to work independently and collaboratively with remote teams across different time zones.
Flexible and adaptable with the ability to manage changing priorities effectively.
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Keyrus is an international consulting firm, specializing in the integration of data intelligence and Digital solutions. With over 3,500 employees spread across 27 countries, Keyrus continues to deliver on such projects to a wide range of clients from various industries including but not limited to Banking/Finance, Healthcare/pharmaceuticals, FMCG, Oil & Gas, and more.

As part of Keyrus’ solution delivery, we are also in a position to recruit and place technical consultants to complement on existing client projects with their expertise. As such, we seek innovative and agile people to support ambitious and forthcoming technological challenges.

We’re looking for an experienced Voice Recording Engineer to support and manage trading floor voice systems across 12 APAC countries. This role covers BAU operations, troubleshooting, and project delivery for critical Voice & Voice Recording platforms.

Key Responsibilities

• Deliver and support Trader Voice and Voice Recording services, covering operations, controls, and projects.
• Ensure system availability and readiness; perform daily checks.
• Manage and monitor Voice & Voice Recording infrastructure.
• Support: IPC Unigy, Cisco Voice, MS Teams Voice, NICE NTR/NTR-X, Verint Verba.
• Troubleshoot and resolve voice-related issues.
• Prepare metrics for escalations and management reporting.
• Produce operational, compliance, and litigation reports.
• Adhere to internal controls, SLAs, and regulatory requirements.
• Collaborate with global teams for problem resolution and knowledge sharing.
• Contribute to upgrades, lifecycle management, and regional knowledge transfer.

Requirements

• 5+ years in Trading Voice Support or similar role.
• Strong knowledge of Voice Recording Systems: NICE NTR/NTR-X, NICE Fusion, Verint Verba.
• Working knowledge of Voice Systems: IPC Unigy v5.5, Cisco CUCM v15, MS Teams Voice.
• Good understanding of Windows Server, Private Wires, Hoot Networks, and SBC (Oracle).
• Experience with NAS/SAN, SQL Server, and Microsoft Excel.
• Familiarity with compliance regulations (MiFID, Dodd-Frank).
• Skilled in system trace log analysis and troubleshooting.
• CCNA / CCNA Voice certification preferred.

Maltem Asia is seeking a Voice Recording Engineer for an i-Banking Client based in Singapore.

Responsibilities:

• Responsible for the delivery of a range of Trader Voice and Voice Recording services into the Company. Primarily this involves operations, controls, project delivery
• Manage the technology, ensuring that it has maximum availability, and it is maintained at an appropriate technical level for support and maintenance purposes.
• Knowledge distribution across regions.
• Management and monitoring of Voice and Voice Recording infrastructure.
• Perform daily ready for business checks.

Voice Systems Support:

• IPC Unigy Cisco Voice
• MS Teams Voice
• Voice Recording Systems support:
• Nice NTR and NTRX
• Verint Verba
• Troubleshooting any Voice & Recording related issues
• Collect metrics for third Line escalation
• Create reports for Voice Recording Operations and Senior Management teams
• Create reports for Voice Recording Operations and Compliance/Litigation teams
• Adhere to Internal Controls and procedures
• Ensure deadlines and SLA are met
• Collaborate with members of the Voice Recording Operations team in other Regions to ensure a continuous effort in resolving issues and knowledge sharing

Must Have Skillsets:

• 5+ years experience in a similar Trading Voice Support Role.
• In depth knowledge of Voice Recording Systems:
• NICE NTR/NTR-X
• NICE FUSION
• VERINT VERBA

General knowledge of Voice Systems:

• IPC UNIGY Version 5.5
• Cisco CUCM v15
• MS Teams Voice
• Good understanding of Windows servers
• General knowledge of Private wires and Hoot Networks
• Professional experience, documenting, planning and managing platforms through their life cycle
• Understanding of Compliance regulations (MiFID, DODD-Frank, etc.)
• Ability to prioritize along with good time management skills
• Ability to collect and analyse Systems Trace Logs
• Ability to work as part of a Global team.
• Desire to learn and adapt to new technology skillsets
• Knowledge of SBC (Oracle)
• Call Logging Systems
• Experience with NAS and SAN systems
• Knowledge of SQL Server and Microsoft Excel
• CCNA and/or CCNA Voice Certifications
• Excellent problem-solving skills
• Excellent customer-service and interpersonal skills
• Excellent communication skills

Maltem Asia is seeking a Voice Recording Engineer for an i-Banking Client based in Singapore.

Responsibilities:

• Responsible for the delivery of a range of Trader Voice and Voice Recording services into the Company. Primarily this involves operations, controls, project delivery
• Manage the technology, ensuring that it has maximum availability, and it is maintained at an appropriate technical level for support and maintenance purposes.
• Knowledge distribution across regions.
• Management and monitoring of Voice and Voice Recording infrastructure.
• Perform daily ready for business checks.

Voice Systems Support:

• IPC Unigy Cisco Voice
• MS Teams Voice
• Voice Recording Systems support:
• Nice NTR and NTRX
• Verint Verba
• Troubleshooting any Voice & Recording related issues
• Collect metrics for third Line escalation
• Create reports for Voice Recording Operations and Senior Management teams
• Create reports for Voice Recording Operations and Compliance/Litigation teams
• Adhere to Internal Controls and procedures
• Ensure deadlines and SLA are met
• Collaborate with members of the Voice Recording Operations team in other Regions to ensure a continuous effort in resolving issues and knowledge sharing

Must Have Skillsets:

• 5+ years experience in a similar Trading Voice Support Role.
• In depth knowledge of Voice Recording Systems:
• NICE NTR/NTR-X
• NICE FUSION
• VERINT VERBA

General knowledge of Voice Systems:

• IPC UNIGY Version 5.5
• Cisco CUCM v15
• MS Teams Voice
• Good understanding of Windows servers
• General knowledge of Private wires and Hoot Networks
• Professional experience, documenting, planning and managing platforms through their life cycle
• Understanding of Compliance regulations (MiFID, DODD-Frank, etc.)
• Ability to prioritize along with good time management skills
• Ability to collect and analyse Systems Trace Logs
• Ability to work as part of a Global team.
• Desire to learn and adapt to new technology skillsets
• Knowledge of SBC (Oracle)
• Call Logging Systems
• Experience with NAS and SAN systems
• Knowledge of SQL Server and Microsoft Excel
• CCNA and/or CCNA Voice Certifications
• Excellent problem-solving skills
• Excellent customer-service and interpersonal skills
• Excellent communication skills

We are looking for a Voice Recording Engineer APAC - L1 & L2 (NICE & Verint) to join us on a 12 months contract role. This is an extendable position based on the individuals performance.

Overview:
The Voice Recording Engineering team provides critical support across multiple voice systems spanning 12 countries in the Asia-Pacific region. The team is responsible for Level 1 and Level 2 troubleshooting, daily business-as-usual (BAU) activities, and the delivery of voice-related projects. A primary focus is the maintenance and support of Voice Recording Systems infrastructure, ensuring continuous operations and managing system performance. The team also leads and supports various innovation initiatives and upgrades within the voice ecosystem.

This role centers around delivering projects related to Record Keeping for Enterprise and Trader Voice & Voice Recording systems, while also supporting day-to-day operational tasks such as incident handling, maintenance, change management, and user support.

• Deliver and maintain Trader Voice and Voice Recording services across the organization, with a focus on operations, control, and project execution.
• Ensure maximum availability and performance of voice recording technologies through proactive monitoring, maintenance, and upgrades.
• Perform daily health checks on voice infrastructure to ensure readiness and compliance.
• Provide user support and system troubleshooting for:
  Voice Systems: IPC Unigy, Cisco CUCM, Microsoft Teams Voice
  Voice Recording Systems: NICE NTR/NTR-X, NICE Fusion, Verint Verba
• Generate and analyze reports for Operations, Senior Management, and Compliance/Litigation teams.
• Escalate complex issues to Level 3 support with appropriate trace log analysis and documentation.
• Collaborate with regional teams to share knowledge, align best practices, and ensure consistent service delivery.
• Manage changes, incidents, and problems in alignment with internal controls and compliance standards.
• Track and report on SLA performance and project timelines.
• Participate in system lifecycle management and documentation.

Required Experience & Knowledge:

• 5+ years of experience in a trading voice support or similar technical role.
• Strong expertise in Voice Recording Systems:
  - NICE NTR/NTR-X, NICE Fusion
  - Verint Verba
• Solid knowledge of:
  - IPC Unigy (v5.5+)
  - Cisco CUCM (v15)
  - Microsoft Teams Voice
• Good understanding of:
  - Windows Server environments
  - Private wires and hoot networks
  - Network storage systems (NAS/SAN)
  - Session Border Controllers (Oracle SBC)
  - SQL Server and Excel for reporting and data analysis
• Familiarity with regulatory compliance standards (e.g., MiFID, Dodd-Frank)
• Experience working with call logging systems and monitoring tools.

Skills & Attributes:

• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Customer-focused mindset with the ability to handle pressure and prioritize effectively.
• Demonstrated ability to collaborate in a global, cross-functional environment.
• Willingness to continuously learn and adapt to evolving technologies.

• CCNA and/or CCNA Voice
• Relevant certifications in voice, cloud, or compliance technologies are a plus.

Argyll Scott Consulting Pte Ltd

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QA Engineer, Studio
role at
BandLab Technologies
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QA Engineer, Studio
role at
BandLab Technologies
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Talent Acquisition Lead at BandLab Technologies
We are looking for a Singapore-based QA Engineer with experience working on audio-video mobile products. Our perfect candidate is passionate about creating an excellent mobile experience and loves to hunt down bugs! If you feel that we just described you and you’re ready for challenges you will fit perfectly within our team.
Key Responsibilities
Collaborate with cross-functional teams, including product managers, developers, and designers, to define testing requirements and strategies
Design and implement manual test cases for Studio products
Identify, report, and track issues/defects using issue-tracking tools
Perform regression testing and ensure compatibility across different platforms and devices
Establish and maintain testing documentation, including test plans, test cases, and test results
Participate in internal meetings
Requirements
This role is open to candidates based in Singapore without the need for a work permit or visa sponsorship.
Skills, knowledge and expertise:
Hands-on experience testing mobile applications using manual testing methods for both iOS and Android devices
Ability to isolate defects efficiently, as well as provide specific conditions for reproducibility
Experience with Android and iOS debug tools, including the ability to work with logs
A good understanding of software, specifically mobile product lifecycle
2+ years of manual testing experience (Web, iOS, Android apps)
Confluence/Jira
Familiarity with Digital Audio Workstations
is a must!
Basic music theory knowledge
Team player with the ability to work with minimal supervision
Sharp attention to detail and extreme desire to learn
Location and Benefits
We are a diverse and distributed team, where some roles are tied to particular regions or time zones to ensure effective connection and collaboration during work hours. This role is open to candidates based in Singapore without the need for a work permit or visa sponsorship.
Attractive paid annual leave, sick leave, childcare leave, volunteer and maternity leave
Annual bonus
Seniority level
Seniority level Mid-Senior level
Employment type
Employment type Full-time
Job function
Job function Quality Assurance
Industries Technology, Information and Internet, Musicians, and Software Development
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Engineer/Senior Engineer, Manufacturing Test
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