60 Recording jobs in Singapore

Company:

Sopra Steria is a listed European tech leader specializing in Consulting, Digital Services, and Software. With 60,000 employees worldwide across Europe, North America and Asia, Singapore serves as the HQ for our APAC operations. We focus on delivering Infrastructure, Cloud and Cybersecurity services across the region.

Description:

For this opportunity, we are looking for a Voice Recording Engineer to assist one of our client – a leading global investment bank.

The team provides comprehensive support to the business across multiple voice systems, spanning 12 countries in Asia Pacific. The main responsibilities include Level 1 and Level 2 troubleshooting, business as-usual (BAU) activities, and voice-related projects. The team focuses on the day-to-day management and user support of Voice Recording Systems infrastructure, ensuring seamless operation and troubleshooting. The team also participates in projects related to voice services, driving innovation and improvement. Notably, the team is responsible for managing two key voice recording systems: Nice and Verba which capture a variety of channels: MS Team, Mobile providers, CISCO phones, IPC Turrets.

The Voice recording engineers primary focus will be on the delivery of projects related to the Record Keeping perimeter (Enterprise and Trader Voice & Voice Recording), In addition to project work, the candidate will collaborate closely with the RK Ops team to manage BAU activities, including Incident, change, problem, maintenance, and user support.

Responsibilities:

• Responsible for the delivery of a range of Trader Voice and Voice Recording services into the Company. Primarily this involves operations, controls, project delivery
• Manage the technology, ensuring that it has maximum availability, and it is maintained at an appropriate technical level for support and maintenance purposes.
• Knowledge distribution across regions.
• Management and monitoring of Voice and Voice Recording infrastructure
• Perform daily ready for business checks.
• Voice Systems support:

1) IPC Unigy

2) Cisco Voice

3) MS Teams Voice

• Voice Recording Systems support:

1) Nice NTR and NTRX

2) Verint Verba

• Troubleshooting any Voice & Recording related issues
• Collect metrics for third Line escalation
• Create reports for Voice Recording Operations and Senior Management teams
• Create reports for Voice Recording Operations and Compliance/Litigation teams
• Adhere to Internal Controls and procedures
• Ensure deadlines and SLA are met
• Collaborate with members of the Voice Recording Operations team in other Regions to ensure a continuous effort in resolving issues and knowledge sharing

• 5+ Years' experience in a similar Trading Voice Support Role.

• In depth knowledge of Voice Recording Systems:

• NICE NTR/NTR-X

• NICE FUSION

• VERINT VERBA

• General knowledge of Voice Systems:

• IPC UNIGY Version 5.5

• Cisco CUCM v15

• MS Teams Voice

• Good understanding of Windows servers

• General knowledge of Private wires and Hoot Networks
• Professional experience, documenting, planning and managing platforms through their life cycle
• Understanding of Compliance regulations (MiFID, DODD-Frank, etc.)
• Excellent problem-solving skills
• Excellent customer-service and interpersonal skills
• Excellent communication skills
• Ability to prioritize along with good time management skills
• Ability to collect and analyse Systems Trace Logs
• Ability to work as part of a Global team.
• Desire to learn and adapt to new technology skillsets
• Knowledge of SBC (Oracle)
• Call Logging Systems
• Experience with NAS and SAN systems
• Knowledge of SQL Server and Microsoft Excel
• CCNA and/or CCNA Voice Certifications

• Regular team buildings
• 18 leave days / Year
• Health Insurance
• Annual bonus
• Working hours: from 9am to 6pm, Monday to Friday
• E-learning and certifications paths

Role Summary

The Voice recording engineers primary focus will be on the delivery of projects related to the Record Keeping perimeter (Enterprise and Trader Voice & Voice Recording), In addition to project work, the candidate will collaborate closely with the RK Ops team to manage BAU activities, including Incident, change, problem, maintenance, and user support.

Main Responsibilities

• Responsible for the delivery of a range of Trader Voice and Voice Recording services into the Company – primarily this involves operations, controls, project delivery.
• Manage the technology, ensuring that it has maximum availability, and it is maintained at an appropriate technical level for support and maintenance purposes.
• Knowledge distribution across regions.
• Management and monitoring of Voice and Voice Recording infrastructure.
• Perform daily ready for business checks.
• Voice Systems support – IPC Unigy | Cisco Voice | MS Teams Voice.
• Voice Recording Systems support – Nice NTR and NTRX | Verint Verba.
• Troubleshooting any Voice & Recording related issues.
• Collect metrics for third line escalation.
• Create reports for Voice Recording Operations and Senior Management teams.
• Create reports for Voice Recording Operations and Compliance/Litigation teams.
• Adhere to Internal Controls and procedures.
• Ensure deadlines and SLA are met.
  Collaborate with members of the Voice Recording Operations team in other regions to ensure a continuous effort in resolving issues and knowledge sharing.

Qualifications & Experience

• Bachelor's Degree in Information Technology or related fields.
• More than 5 years of experience in a similar Trading Voice Support Role.
• In depth knowledge of Voice Recording Systems: NICE NTR/NTR-X | NICE FUSION | VERINT VERBA.
• General knowledge of Voice Systems: IPC UNIGY Version 5.5 | Cisco CUCM v15 | MS Teams Voice.
• Good understanding of Windows servers.
• General knowledge of Private wires and Hoot Networks.
• Professional experience, documenting, planning and managing platforms through their life cycle.
• Understanding of Compliance regulations (MiFID, DODD-Frank, etc.).
• Excellent problem-solving skills.
• Excellent customer-service and interpersonal skills.
• Excellent communication skills.
• Ability to prioritize along with good time management skills.
• Ability to collect and analyse Systems Trace Logs.
• Ability to work as part of a Global team.
• Desire to learn and adapt to new technology skillsets.
• Knowledge of SBC (Oracle).
• Call Logging Systems.
• Experience with NAS and SAN systems.
• Knowledge of SQL Server and Microsoft Excel.
• CCNA and/or CCNA Voice Certifications.
• Problem solving oriented, team work and a sense of ownership.

Summary:

Serve as program manager and SPOC for Record Keeping project portfolio, monitor and report on individual projects within the Record Keeping program that impacts the APAC region.

Responsibilities:

• Develop and manage project plans, timelines and budgets for Record Keeping Perimeter
• Coordinate with stakeholders to define project scope, objectives and deliverables0
• Lead cross functional teams including but not limited to IT, business analyst and application support
• Identify potential risks and develop mitigation plans to address them
• Monitor project progress and adjust plans as necessary to stay on track
• Liaise with external vendors and contractors to procure necessary services and equipment
• Oversee the setup of Record Keeping solution components including servers, networking, storage etc.
• Provide regular updates to management and stakeholders on project progress
• Prepare the project schedule, define the milestones
• Track and report progress, identify and mitigate risks, removing blockers
• Able to demonstrate the ability to undertake the above responsibilities

Qualifications:

• 5+ Years' experience delivering technical complex voice-related projects
• Understanding of Voice Recording Systems solutions and architecture
• Understanding of Voice Systems: IPC UNIGY Version 5.5 / Cisco CUCM v15 / MS Teams Voice
• Familiar with Agile delivery methodologies and traditional waterfall
• PMP, Prince-2 certified would be an advantage
• Understanding of Compliance regulations (MiFID, DODD-Frank etc.)
• Excellent problem-solving and communication skills
• Ability to work as part of a Global Team

Company / Role Overview
This position offers an opportunity to lead end-to-end delivery of record keeping and voice recording initiatives across the Asia Pacific region within a highly regulated enterprise environment. The role involves managing complex, multi-stakeholder projects that ensure compliance, operational efficiency, and alignment with global technology standards. The successful candidate will act as the key liaison between IT, business, and compliance teams, overseeing implementation, vendor coordination, and risk management for voice recording and related infrastructure solutions.
Key Responsibilities
Oversee planning, execution, and delivery of record keeping and voice recording projects across APAC.
Define project scope, timelines, and deliverables while ensuring alignment with regional and global standards.
Coordinate cross-functional teams, including IT, application support, and business stakeholders, to drive project outcomes.
Manage vendor relationships and procurement activities related to infrastructure and recording solutions.
Identify potential risks and implement mitigation strategies to maintain project momentum.
Monitor project progress, report milestones, and communicate updates to senior management and stakeholders.
Job Requirements
Minimum 5 years of experience managing technical voice or recording-related projects in complex environments.
Strong understanding of voice recording and telephony systems such as Cisco CUCM, IPC Unigy, MS Teams Voice, and Verint/NICE.
Demonstrated ability to manage large-scale projects using Agile or Waterfall methodologies.
Strong analytical, organizational, and stakeholder management skills with the ability to communicate across global teams.
Familiarity with financial services compliance regulations (e.g., MiFID, Dodd-Frank) is preferred.
PMP or PRINCE2 certification and experience with global delivery models are advantageous.
If this role aligns with your experience and career goals, please send your application to
.
Argyll Scott Asia is acting as an Employment Business in relation to this vacancy.
#J-18808-Ljbffr

Position Purpose

The Voice Recording Project Manager will act as the Program Manager and Single Point of Contact (SPOC) for the Record Keeping project portfolio across APAC. This role is responsible for overseeing technical delivery, coordinating stakeholders, and ensuring compliance for all voice recording initiatives within the region.

Key Responsibilities

Project & Program Management

• Plan, execute, and manage Record Keeping projects, including scope definition, budgeting, scheduling, and reporting.
• Track project progress, milestones, and deliverables; proactively identify and resolve issues or delays.
• Report on project status, risks, and outcomes to management and key stakeholders.

Stakeholder & Vendor Coordination

• Partner with internal teams (IT, Business Analysts, Application Support, etc.) and external vendors to deliver high-quality solutions.
• Ensure clear and effective communication across cross-functional teams and management levels.
• Manage third-party relationships for hardware, software, and infrastructure procurement.

Technical Delivery

• Oversee the deployment and integration of Record Keeping solution components (servers, networking, storage, etc.).
• Drive implementation of voice systems and recording technologies including Cisco Voice, Unigy, SBC, Verint/NICE, and Microsoft Teams Voice.
• Ensure all systems meet compliance and regulatory standards (e.g., MiFID, Dodd-Frank).

Risk & Compliance

• Identify and mitigate technical and operational risks.
• Maintain adherence to compliance and audit requirements throughout the project lifecycle.

Required Skills & Experience

• 5+ years of experience managing and delivering large-scale, complex voice infrastructure or recording projects .
• Strong technical understanding of:
• Voice Recording Systems (Verint, NICE)
• Voice Platforms: IPC Unigy v5.5, Cisco CUCM v15, Microsoft Teams Voice
• Proven ability to manage projects using both Agile and Waterfall methodologies.
• Solid project management background; PMP or PRINCE2 certification preferred.
• Experience with compliance-driven environments and familiarity with regulatory frameworks (MiFID, Dodd-Frank, etc.).

Summary:

Serve as program manager and SPOC for Record Keeping project portfolio, monitor and report on individual projects within the Record Keeping program that impacts the APAC region.

Responsibilities:

• Develop and manage project plans, timelines and budgets for Record Keeping Perimeter
• Coordinate with stakeholders to define project scope, objectives and deliverables0
• Lead cross functional teams including but not limited to IT, business analyst and application support
• Identify potential risks and develop mitigation plans to address them
• Monitor project progress and adjust plans as necessary to stay on track
• Liaise with external vendors and contractors to procure necessary services and equipment
• Oversee the setup of Record Keeping solution components including servers, networking, storage etc.
• Provide regular updates to management and stakeholders on project progress
• Prepare the project schedule, define the milestones
• Track and report progress, identify and mitigate risks, removing blockers
• Able to demonstrate the ability to undertake the above responsibilities

Qualifications:

• 5+ Years’ experience delivering technical complex voice-related projects
• Understanding of Voice Recording Systems solutions and architecture
• Understanding of Voice Systems: IPC UNIGY Version 5.5 / Cisco CUCM v15 / MS Teams Voice
• Familiar with Agile delivery methodologies and traditional waterfall
• PMP, Prince-2 certified would be an advantage
• Understanding of Compliance regulations (MiFID, DODD-Frank etc.)
• Excellent problem-solving and communication skills
• Ability to work as part of a Global Team

Project Manager (Voice Recording) (Contract)

Location: Singapore
Contract Type: 12-months (Extendable & Convertible)
Keywords: Voice Recording, Project Management, Cisco, Unigy, MS Teams, Verint, NICE, Compliance

Company / Role Overview
This position offers an opportunity to lead end-to-end delivery of record keeping and voice recording initiatives across the Asia Pacific region within a highly regulated enterprise environment. The role involves managing complex, multi-stakeholder projects that ensure compliance, operational efficiency, and alignment with global technology standards. The successful candidate will act as the key liaison between IT, business, and compliance teams, overseeing implementation, vendor coordination, and risk management for voice recording and related infrastructure solutions.

Key Responsibilities

• Oversee planning, execution, and delivery of record keeping and voice recording projects across APAC.
• Define project scope, timelines, and deliverables while ensuring alignment with regional and global standards.
• Coordinate cross-functional teams, including IT, application support, and business stakeholders, to drive project outcomes.
• Manage vendor relationships and procurement activities related to infrastructure and recording solutions.
• Identify potential risks and implement mitigation strategies to maintain project momentum.
• Monitor project progress, report milestones, and communicate updates to senior management and stakeholders.

Job Requirements

• Minimum 5 years of experience managing technical voice or recording-related projects in complex environments.
• Strong understanding of voice recording and telephony systems such as Cisco CUCM, IPC Unigy, MS Teams Voice, and Verint/NICE.
• Demonstrated ability to manage large-scale projects using Agile or Waterfall methodologies.
• Strong analytical, organizational, and stakeholder management skills with the ability to communicate across global teams.
• Familiarity with financial services compliance regulations (e.g., MiFID, Dodd-Frank) is preferred.
• PMP or PRINCE2 certification and experience with global delivery models are advantageous.

If this role aligns with your experience and career goals, please send your application to .

Job Summary:

We are seeking a consultant to work as a Project Manager with 10+ years of overall experience and 4 years’ experience in delivering technical complex voice-related projects. Serve as program manager and SPOC for Record Keeping project portfolio Monitor and report on individual projects within the Record Keeping program that impact the APAC region

Responsibilities

• Develop and manage project plans, timelines and budgets for Record Keeping Perimeter
• Coordinate with stakeholders to define project scope, objectives and deliverables
• Lead cross-functional teams including but not limited to IT, business analyst or application supports
• Identify potential risks and develop mitigation plans to address them
• Monitor project progress and adjust plans as necessary to stay on track
• Liaise with external vendors and contractors to procure necessary services and equipment
• Oversee the setup of Record Keeping solition components including servers, networking, storage etc
• Provide regular updates to management and stakeholders on project progress
• Prepare the project schedule, define the milestones
• Track and report progress, identify and mitigate risks, removing blockers
• Able to demonstrate the ability to undertake the above responsibilities
• Practical experience in managing projects on: Cisco voice, Unigy, SBC, voice recording (Verint/NICE), MS Teams
• Effective communication skills to handle comms to teams, management and cross function stakeholders at all levels, and a proven record track record of delivering projects
• Proficient in problem solving, analytical and project management for large scale project delivery

Technical & Behavioural Competencies

• Bachelor’s degree in computer science or in equivalent stream
• Minimum 10 years of experience and 4 Years’ experience delivering technical complex voice-related projects
• Understanding of Voice Recording Systems solutions and architecture
• Understanding of Voice Systems:
• IPC UNIGY Version 5.5
• Cisco CUCM v15
• MS Teams Voice
• Familiar with Agile delivery methodologies as well as traditional waterfall
• PMP, Prince-2 certified would be an advantage
• Understanding of Compliance regulations (MiFID, DODD-Frank, etc.) APAC
• Ability to prioritize along with good time management skills
• Ability to work as part of a Global team.

Interested candidates may apply through the application system or send it to . Shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to Morgan Mckinley Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at . You acknowledge that you have read, understood, and agree with the Privacy Policy.

Morgan McKinley Pte Ltd

Dinu Dinesh

EA License No: 11C5502

EAP Registration No: R

Job Summary:

We are seeking a consultant to work as a Project Manager with 10+ years of overall experience and 4 years’ experience in delivering technical complex voice-related projects. Serve as program manager and SPOC for Record Keeping project portfolio Monitor and report on individual projects within the Record Keeping program that impact the APAC region

Responsibilities

• Develop and manage project plans, timelines and budgets for Record Keeping Perimeter
• Coordinate with stakeholders to define project scope, objectives and deliverables
• Lead cross-functional teams including but not limited to IT, business analyst or application supports
• Identify potential risks and develop mitigation plans to address them
• Monitor project progress and adjust plans as necessary to stay on track
• Liaise with external vendors and contractors to procure necessary services and equipment
• Oversee the setup of Record Keeping solition components including servers, networking, storage etc
• Provide regular updates to management and stakeholders on project progress
• Prepare the project schedule, define the milestones
• Track and report progress, identify and mitigate risks, removing blockers
• Able to demonstrate the ability to undertake the above responsibilities
• Practical experience in managing projects on: Cisco voice, Unigy, SBC, voice recording (Verint/NICE), MS Teams
• Effective communication skills to handle comms to teams, management and cross function stakeholders at all levels, and a proven record track record of delivering projects
• Proficient in problem solving, analytical and project management for large scale project delivery

Technical & Behavioural Competencies

• Bachelor’s degree in computer science or in equivalent stream
• Minimum 10 years of experience and 4 Years’ experience delivering technical complex voice-related projects
• Understanding of Voice Recording Systems solutions and architecture
• Understanding of Voice Systems:
• IPC UNIGY Version 5.5
• Cisco CUCM v15
• MS Teams Voice
• Familiar with Agile delivery methodologies as well as traditional waterfall
• PMP, Prince-2 certified would be an advantage
• Understanding of Compliance regulations (MiFID, DODD-Frank, etc.) APAC
• Ability to prioritize along with good time management skills
• Ability to work as part of a Global team.

Interested candidates may apply through the application system or send it to . Shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to Morgan Mckinley Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at . You acknowledge that you have read, understood, and agree with the Privacy Policy.

Morgan McKinley Pte Ltd

Dinu Dinesh

EA License No: 11C5502

EAP Registration No: R