825 Quality Improvement jobs in Singapore

We are seeking an experienced Quality Assurance Manager to oversee and drive quality across our service desk operations. The QA Manager will monitor customer interactions, evaluate agent performance, and ensure service excellence through continuous improvement initiatives.

1. Monitoring & Evaluation – Review calls, emails, incidents, and chats to ensure adherence to quality standards.
2. Feedback & Coaching – Provide constructive feedback and coaching to service desk agents to enhance performance.
3. Trend Analysis – Analyse data to identify trends in customer issues, agent performance, and process improvements.
4. Quality Standards Development – Design and implement monitoring frameworks, scoring systems, and QA tools.
5. Training & Development – Develop training materials and facilitate calibration sessions for consistent quality assessment.
6. Reporting – Prepare reports on agent performance, KPIs, and quality metrics for management.
7. Collaboration – Partner with team leaders, managers, and other departments to align on service improvements.
8. Customer Listening – Engage in feedback programs to align service delivery with customer expectations.
9. Root Cause Analysis – Identify root causes of quality issues and recommend corrective actions.

• Language Proficiency: Strong command of spoken and written English for instructions, advisory, and training.
• Strong communication skills (verbal & written).
• Excellent analytical skills to interpret data and trends.
• Attention to detail with the ability to spot gaps and inconsistencies.
• Proven problem-solving and root cause analysis abilities.
• Knowledge of service desk operations, KPIs, and customer service best practices.
• Experience in QA processes (call monitoring, performance management, feedback delivery).
• Ability to provide constructive and motivational feedback.
• Commitment to continuous improvement in service delivery.

Job Title: Quality Assurance Specialist

We are seeking a skilled Quality Assurance Specialist to join our team. The successful candidate will be responsible for ensuring the highest standards of quality in our operations.

• Handle and resolve patient feedback promptly and professionally.
• Coordinate and support hospital-wide service initiatives, events, and programs.
• Conduct surveys and focus group discussions to gather insights.
• Track and analyze service feedback trends using data dashboards.
• Present findings to support strategic service improvements.

• Degree in Marketing, Communications, Psychology, Business, or related fields.
• Strong communication, teamwork, and organizational skills.
• Proactive, creative, and results-driven.
• Familiarity with social media and basic data analysis.

Lifesciences , Pyschology , Data Analysis , Social Media , Healthcare , Customer Care , Marketing Communications , Customer Focus , Management , Surveys

Responsibilities:

• Manage clinical quality reporting staff through end-to-end clinical quality data ingestion/exchange, storage/maintenance, security, project management, strategic planning, reporting, and analyses.
• Oversee quality and integrity of processes, data, and systems by serving as a subject matter expert on health information technology systems.
• Develop, maintain, and govern an accurate and complete directory of available clinical quality data, resources, reports, dashboards, and analyses.
• Collaborate across the organization to monitor and maintain the plan’s compliance with MOH standards and alternative payment model contractual arrangements.
• Develop and maintain strong collaborative relationships with providers, MOH, health information networks, vendors, and internal population health stakeholders to ensure health data is accurate and complete and outcomes are met related to quality.
• Responsible for team that conducts in-depth analyses to identify gaps in care across all lines of business to assist care coordinators in provider and member outreach for quality improvement.
• Collaborate with auditor, vendors, senior management, ITS, quality management, and other relevant stakeholders to plan for and ensure timely availability of data needed for audits, reports, applications, organizational metrics, and planning.
• Oversee training, processes, and access related to patient records, supplemental data, measures, supporting applications, and educational materials.
• Provide continuous monitoring and goal setting for clinical quality measures and supplemental data to assist in population health initiatives and improved quality metric performance.
• Participate in regular quality meetings with organizational leadership to evaluate metrics and identify and remove barriers to improving quality metrics across all lines of business.

What you need

• Min Bachelor’s degree with major in health informatics, health administration, public health, business administration or related field.
• Requires proven leadership skills and experience.

Bonus if you have

• Post-graduate degree in health informatics, health administration, public health, public administration, or related field.

Leon Leong De Cong
R1551708
Recruit Express Pte Ltd (Healthcare & Lifesciences Division)
EA License: 99C4599

Manager, Kent Ridge Office of Innovation (Innovation, Quality Improvement & Training)
Job ID: 7393
Job Function: Administration
Institution: National University Hospital
Career in the Hospital
Join our incredible team at the National University Hospital (NUH), where we believe that a hospital is more than just a workplace. Every day, we witness the remarkable impact that our healthcare professionals can have on individuals, families, and entire communities.
At NUH, we are driven by a shared purpose – to lend a helping hand to those in need, to be a source of support and healing, and to empower patients to live their best lives. We are looking for passionate and committed individuals to join us as we transform lives and create a lasting impact in the lives of our patients. The impact you make at NUH will be profound, regardless of the role you take up in the hospital.
About NUH
The National University Hospital (NUH) is Singapore’s leading university hospital, with a proud heritage dating back to 1905 with the establishment of what’s now the NUS Yong Loo Lin School of Medicine. Our strong ties with the medical school have shaped us into a unique institution, allowing us to seamlessly integrate clinical care with teaching and research. As a university hospital, we go beyond the realm of providing tertiary medical care. We are a hub of knowledge and innovation, attracting healthcare professionals who are passionate about pushing boundaries and making significant contributions to the field.
About Department and Purpose of the Position
National University Hospital is embarking on a strategy to build a more holistic Innovative and Quality Improvement culture and this successful candidate will be part of this enriching journey. We are looking for results-oriented and committed individual with a passion for innovation and quality improvement.
Key Responsibilities
Support Chair of Kent Ridge Office of Innovation on planning and driving of newly set-up office, developing necessary approval papers and documents, establishing new department processes, including timeline management, stakeholder engagement, tracking of project progress and deliverables.
Lead and develop innovation capabilities and implement new innovations into the culture to influence the overall operations.
Facilitate Quality Improvement and Innovation workshops such as lean and human-centred tools to impart knowledge and skills to hospital staff.
Key Requirements
Bachelor’s Degree Business Analytics/Computer Science/Engineering/Business Administration or related fields.
Ability to leverage technology solutions to support quality improvement initiatives.
Proficient in programming tools such as Python and RPA and good understanding of AI tools to help boost productivity.
Proficient in LEAN/Six Sigma/AGILE/Design Thinking/Behavioural Insights preferred.
Certified Train-the-trainer (ACTA/ACLP) or equivalent preferred.
Highly motivated self-starter and able to collaborate effectively across different stakeholders and work through people in the hospital such as doctors, nurses, allied health professionals, administrators and Senior Leaders.
Strong project management experience, action-oriented and results-oriented.
Curious and eager to find new knowledge and be critical to staying updated on the latest developments in healthcare.
Able to work independently and as a team.
Ability to perform even under tight timelines.
Excellent communication, writing, interpersonal, and presentation skills.
Passion for driving innovative culture and creating positive change within the organization.
Closing & Applications
When you join NUH, you become part of a dynamic and collaborative environment where expertise, knowledge, and compassion all come together. Working in healthcare offers satisfaction that extends far beyond the ordinary. The smiles of gratitude from patients and the profound sense of fulfilment that comes from helping others cannot be measured. It is a career that allows for both personal and professional growth. The challenges you encounter in this rapidly evolving industry push you to constantly expand your knowledge and skills, as well as encourage lifelong learning.
Be a part of a team that gets to create a transformative healthcare experience for our patients and professionals alike.
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Job Responsibilities

• Be full-time dedicated to continuous improvement and assist the Continuous Improvement Manager to cultivate Lean-Sigma culture across the organization.
• Provide support to any section in the organization in implementing Lean-Sigma projects that improves Quality, Cost or Delivery.
• Provide assistance in training the staff in Lean-Sigma Tools and Methodology including preparation of training curriculum.
• Provide assistance in conducting initiatives aimed at spreading Lean-Sigma Knowledge across the organization.
• Lead Lean-Sigma Projects / Kaizens as assigned by the Continuous Improvement Manager.
• Be the backup for the Continuous Improvement Manager and discharge his/her duties when required.
• Comply with HSE standards and participate actively in contributing towards HSE improvement.
• Handle any other duties as assigned.

Candidate skills & requirements

• Knowledge and experience in Lean Sigma Tools and Methodology.
Practical experience in Change Management.
• Some experience in Industry 4.0 solutions deployment
• Some knowledge in Landing Gear Overhaul and Repair process will be advantageous

• Proficiency with Microsoft 365 suite is required.
• Familiarity with PowerBI, Statistical analysis software (Minitab or equivalent), or Flow Modelling is advantageous

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Summary:

The Continuous Improvement (CI) Specialist is responsible for driving process improvement initiatives across all departments of the terminal, focusing on operational efficiency, safety, compliance, quality, and sustainability.

The incumbent will identify, plan, and lead continuous improvement projects using Lean, Six Sigma, and other CI methodologies to support a culture of continuous learning and operational excellence, while also building and managing a training system that aligns employee development initiatives with operational needs, standards, and business goals.

Key Responsibilities:

• Lead and execute continuous improvement (CI) initiatives across terminal operations to reduce waste, enhance safety, optimize processes, and elevate quality.
• Identify process gaps and inefficiencies, drive improvements through root cause analysis, and implement corrective and preventive actions (CAPA).
• Collaborate with Operations, Maintenance, HSE, and cross-functional teams to assess systems and drive performance-enhancing improvements.
• Develop and apply CI methodologies (Lean, Six Sigma, problem-solving) while fostering a culture of operational excellence and employee engagement.
• Analyze operational data and KPIs to identify trends and improvement opportunities; implement monitoring systems to track progress.
• Ensure all initiatives comply with HSEQ standards and contribute to broader business goals through benchmarking, strategic alignment, and change management.
• Support digital transformation efforts and the adoption of new technologies across the terminal.
• Design and deliver training programs on Lean and Six Sigma principles; lead workshops and coaching sessions to build internal CI capabilities.
• Act as a change agent, leading teams through system implementations while delivering high-quality outcomes on time and within budget.
• Coach teams on Lean tools, behaviours and problem-solving approaches

Required Skills:

• Bachelor’s degree in Engineering, Business Management from a reputable university
• At least 3 - 5 years of Oil / Petrochemicals working experience, with at least 2 years in operational excellence related or similar in process improvement roles, preferably in industrial or bulk liquid terminal operations
• Must possess at least Lean Six Sigma Green Belt. Black belt is preferred

• Strong analytical, problem-solving, and project management skills with proficiency in data analysis tools (e.g., Excel, Power BI, Tableau)

• Proficient in process mapping, root cause analysis, and change management.

• Excellent communication and facilitation skills

• Strong analytical and problem-solving skills, Lean Six Sigma/ TPM.

• Knowledge and experience of Operational Excellence System

• Knowledge and experience in Learning & Development system will be an advantage

• Proficiency in MS Office Suite; experience with CI software and data analysis tools is an asset

• Understanding of terminal operations, safety compliance, and hazardous materials handling

• Strong Team player with high collaboration to ensure successful deployment of company system

Please note:

• This position is based in Jurong Island
• Official Working hours: Mon - Fri, 0830 - 1700 hours

• Seniority level Associate

• Employment type Full-time

• Job function Other
• Industries Oil and Gas, Services for Renewable Energy, and Transportation, Logistics, Supply Chain and Storage

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Direct message the job poster from Advario

Senior Manager, People Operations at Advario

Summary:

The Continuous Improvement (CI) Specialist is responsible for driving process improvement initiatives across all departments of the terminal, focusing on operational efficiency, safety, compliance, quality, and sustainability.

The incumbent will identify, plan, and lead continuous improvement projects using Lean, Six Sigma, and other CI methodologies to support a culture of continuous learning and operational excellence, while also building and managing a training system that aligns employee development initiatives with operational needs, standards, and business goals.

Key Responsibilities:

• Lead and execute continuous improvement (CI) initiatives across terminal operations to reduce waste, enhance safety, optimize processes, and elevate quality.
• Identify process gaps and inefficiencies, drive improvements through root cause analysis, and implement corrective and preventive actions (CAPA).
• Collaborate with Operations, Maintenance, HSE, and cross-functional teams to assess systems and drive performance-enhancing improvements.
• Develop and apply CI methodologies (Lean, Six Sigma, problem-solving) while fostering a culture of operational excellence and employee engagement.
• Analyze operational data and KPIs to identify trends and improvement opportunities; implement monitoring systems to track progress.
• Ensure all initiatives comply with HSEQ standards and contribute to broader business goals through benchmarking, strategic alignment, and change management.
• Support digital transformation efforts and the adoption of new technologies across the terminal.
• Design and deliver training programs on Lean and Six Sigma principles; lead workshops and coaching sessions to build internal CI capabilities.
• Act as a change agent, leading teams through system implementations while delivering high-quality outcomes on time and within budget.
• Coach teams on Lean tools, behaviours and problem-solving approaches

Required Skills:

• Bachelor’s degree in Engineering, Business Management from a reputable university
• At least 3 - 5 years of Oil / Petrochemicals working experience, with at least 2 years in operational excellence related or similar in process improvement roles, preferably in industrial or bulk liquid terminal operations
• Must possess at least Lean Six Sigma Green Belt. Black belt is preferred

• Strong analytical, problem-solving, and project management skills with proficiency in data analysis tools (e.g., Excel, Power BI, Tableau)

• Proficient in process mapping, root cause analysis, and change management.

• Excellent communication and facilitation skills

• Strong analytical and problem-solving skills, Lean Six Sigma/ TPM.

• Knowledge and experience of Operational Excellence System

• Knowledge and experience in Learning & Development system will be an advantage

• Proficiency in MS Office Suite; experience with CI software and data analysis tools is an asset

• Understanding of terminal operations, safety compliance, and hazardous materials handling

• Strong Team player with high collaboration to ensure successful deployment of company system

Please note:

• This position is based in Jurong Island
• Official Working hours: Mon - Fri, 0830 - 1700 hours

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Oil and Gas, Services for Renewable Energy, and Transportation, Logistics, Supply Chain and Storage

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Job Title: Manager, Continuous ImprovementJob Location: Passenger Terminals
About Us
SATS is Asia's leading provider of food solutions and gateway services. Using innovative food technologies and resilient supply chains, we create tasty, quality food in sustainable ways for airlines, foodservice chains, retailers and institutions. With heartfelt service and advanced technology, we connect people, businesses and communities seamlessly through our comprehensive gateway services for customers such as airlines, cruise lines, freight forwarders, postal services and eCommerce companies.
Fulfilling our purpose to feed and connect communities, SATS delights customers in over 55 locations and 14 countries across the Asia Pacific, UK, and the Middle East. SATS has been listed on the Singapore Exchange since May 2000. For more information, please visit
Job Description:
About Us
Headquartered in Singapore, SATS Ltd. is one of the world’s largest providers of air cargo handling services and Asia’s leading airline caterer. SATS Gateway Services provides airfreight and ground handling services including passenger services, ramp and baggage handling, aviation security services, aircraft cleaning and aviation laundry. SATS Food Solutions serves airlines and institutions, and operates central kitchens with large-scale food production and distribution capabilities for a wide range of cuisines.
SATS is present in the Asia-Pacific, the Americas, Europe, the Middle East and Africa, powering an interconnected world of trade, travel and taste. Following the acquisition of Worldwide Flight Services (WFS) in 2023, the combined SATS and WFS network operates over 215 stations in 27 countries. These cover trade routes responsible for more than 50% of global air cargo volume. SATS has been listed on the Singapore Exchange since May 2000. For more information, please visit
Why Join Us
At SATS, people are our greatest asset and we build our success on the knowledge, expertise and performance of every contributor, by embracing diversity and uniqueness. As part of our holistic approach and commitment to embracing FAM (Fulfilling, Appreciated, Meaningful) in the workplace, we offer the runway to develop Fulfilling careers that foster your career growth, recognising and Appreciating the strength of talent and capabilities that we continue to build internally; and inspiring and encouraging each other to make Meaningful contributions in the work we do at SATS.
Key Responsibilities
This role reports to the Singapore Hub team, and looks at continuous improvement to strengthen hub performance.
In this role, you will work with stakeholders to drive cost management programs and service improvement programs across all the ground handling units in Singapore. Adopting Lean Six Sigma methodology, build a culture of continuous improvement within the business, as well as to achieve productivity gains and operational excellence. You are expected to:
Drive process improvement initiatives across all functional areas in Singapore Hub to enhance productivity, efficiency, and quality.
Conduct deep dives of defects in operations and drive performance through thorough diagnostic investigation and effective solutioning to resolve issues at root cause.
Challenge the status quo, develop, and execute strategies to improve operational efficiency and effectiveness through simplification or elimination.
Adopt a problem-solving approach with active change management
Leverage productivity metrics and performance measurements to achieve operational delivery at the highest standards, fulfilling customer satisfaction and SLAs, and ensuring adherence to company standards, industry standards, regulatory standards, and compliance requirements.
Foster a culture of continuous improvement, as well as ownership of performance and processes, right down to the individuals on the ground.
Lead cross-functional programs, is proficient in project management and able to manage multiple projects simultaneously to deliver results on time and on budget.
Key Requirements
Bachelor Degree in Engineering, Science or relevant discipline
8 years of experience in an operations related field, with exposure to process improvement/engineering and/or change management. Knowledge of service/aviation industry will be advantageous
Strong knowledge and well versed in the application of Lean Management, Six Sigma, Value-Stream Mapping, Kaizen and/or other Operations Excellence tools (certified Lean Six-Sigma Green/Black Belt is highly desirable)
A team player with high initiative, demonstrated planning skills, strong data-driven analytical abilities, and proven performance in operations problem-solving
Demonstrated ability to interact and work effectively across functional teams and at multiple levels within the organization (including C-suites), as well as able to build trust and strong relationship with external stakeholders
Excellent verbal and written communication skills, and presentation skills
Proficient in analytical, statistical and data dashboarding (e.g. Power BI) tools is preferred
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Responsibilities:

• To design & implement cost-effective, operationally-feasible logistics solutions through the analysis of multi-faceted information to meet and exceed customer requirements.
• To support the implementation of the Operations Management System on site and ensure sustainability. This includes the development and coaching of the site leadership team (supervisors and coordinators) and the tracking of the OMS achievements.
• Drive the implementation of the DHL OMS principles, elements and maintain the OMS
• Support the Site Management Team to establish and maintain the OMS framework and culture
• Support the implementation and maintenance of Performance Management
• Support the implementation and maintenance of the Job Standardization across all functional areas
• Reviews monthly operational performance with customers and provide solutions to drive operational excellence
• Manage the planning process to ensure all daily operation activities are executed and met according to the customer’s SLA

Requirements:

• Diploma/Degree in any discipline
• At least 1 year of experience in supporting/leading continuous improvement project.
• Experience or knowledge in LEAN methodologies is highly desirable
• Experience working in supply chain operations is desirable
• Good communication and facilitation skills
• Able to work at Penjuru Lane

At DHL Supply Chain we take pride in our commitment to fostering a workplace that celebrates diversity and promotes inclusion for all. We believe that the diverse backgrounds, perspectives, and experiences of our employees are integral to our success. Our inclusive culture is built on the principles of equality, respect, and belonging, where every team member is valued and empowered.
We actively encourage individuals from all walks of life, regardless of age, race, gender, sexual orientation, religion, nationality, disability, or any other characteristic, to apply for positions with us. We are dedicated to providing equal opportunities, removing barriers, and creating an environment where everyone feels they truly belong.