758 Qa Lead jobs in Singapore

• Lead and manage the QA team, including mentorship, task allocation, and performance management.
• Define and implement QA processes, standards, and best practices for manual and automated testing.
• Develop and maintain test strategies, test cases, and automation scripts to ensure comprehensive coverage.
• Oversee functional, regression, integration, performance, cross-browser, and usability testing.
• Drive continuous improvement in QA tools, frameworks, and methodologies for efficiency and scalability.
• Collaborate with Project Managers, Developers, and Business Analysts to identify risks and ensure timely resolution.
• Analyze test results, track defects, and provide detailed quality reports to stakeholders.
• Ensure all deliverables meet timelines, client expectations, and quality benchmarks.
• Stay updated with the latest trends in QA automation, CMS testing, and digital experience QA.

• Bachelor's degree in Computer Science, Engineering, or related field.
• 7+ years of experience in quality assurance, including 3+ years in a lead role.
• Strong expertise in QA methodologies, test automation frameworks, and defect tracking tools (e.g., Selenium, Cypress, JIRA).
• Familiarity with front-end, back-end, and full-stack validation to ensure end-to-end quality of digital solutions.
• Excellent analytical, problem-solving, and leadership skills.
• Strong communication and stakeholder management abilities.
• Experience in Agile/Scrum delivery environments is preferred.
• Experience with Adobe Experience Manager (AEM), CMS testing, content authoring workflows, front-end validation, SEO, and accessibility testing will be an added advantage.

About the job

We are looking for an experienced QA Lead to drive our quality assurance strategy and ensure all deliverables meet the highest standards of reliability and performance. As QA Lead, you will manage the QA process, lead a team of QA engineers, and collaborate closely with cross-functional teams to deliver high-quality digital solutions.

Key Responsibilities

• Lead and manage the QA team, including mentorship, task allocation, and performance management.
• Define and implement QA processes, standards, and best practices for manual and automated testing.
• Develop and maintain test strategies, test cases, and automation scripts to ensure comprehensive coverage.
• Oversee functional, regression, integration, performance, cross-browser, and usability testing.
• Drive continuous improvement in QA tools, frameworks, and methodologies for efficiency and scalability.
• Collaborate with Project Managers, Developers, and Business Analysts to identify risks and ensure timely resolution.
• Analyze test results, track defects, and provide detailed quality reports to stakeholders.
• Ensure all deliverables meet timelines, client expectations, and quality benchmarks.
• Stay updated with the latest trends in QA automation, CMS testing, and digital experience QA.

Requirements and Qualification

• Bachelor’s degree in Computer Science, Engineering, or related field.
• 7+ years of experience in quality assurance, including 3+ years in a lead role.
• Strong expertise in QA methodologies, test automation frameworks, and defect tracking tools (e.g., Selenium, Cypress, JIRA).
• Familiarity with front-end, back-end, and full-stack validation to ensure end-to-end quality of digital solutions.
• Excellent analytical, problem-solving, and leadership skills.
• Strong communication and stakeholder management abilities.
• Experience in Agile/Scrum delivery environments is preferred.
• Experience with Adobe Experience Manager (AEM), CMS testing, content authoring workflows, front-end validation, SEO, and accessibility testing will be an added advantage.

1 day ago Be among the first 25 applicants

Job Title: Quality Assurance (QA) Lead – Contact Centre

Location: Suntec

Salary: $4,000 – $5,000/month

Employment Type: Full-Time

Open to Singaporeans

About The Role

We are looking for a QA Lead with strong experience in contact centre operations to champion service quality and performance excellence. The ideal candidate will be responsible for implementing and managing the quality assurance framework, coaching CSOs, and ensuring adherence to service standards.

Key Objectives

• Develop a Service Quality Plan outlining QA measures, accountability methods, KPIs, quality management, and evaluation processes.
• Foster a service quality mindset among Customer Service Officers (CSOs) and promote a strong service culture.
• Integrate survey scripts and conduct customer satisfaction surveys to support service audits.
• Analyze survey results and drive continuous improvement initiatives.
• Provide 1-on-1 coaching to CSOs on service quality standards.
• Conduct monthly or ad-hoc internal audits to ensure compliance with public service protocols and KPIs.
  
  

• Conduct transaction monitoring audits based on agreed marking guidelines.
• Identify outliers and arrange coaching sessions for non-compliance.
• Create and distribute innovative quality initiatives (e.g. infographics).
• Conduct investigations and implement corrective actions where non-conformities are found.
• Collaborate with internal stakeholders (e.g. CCM, Trainer, Team Leaders) on quality and reward initiatives.
• Perform post-call survey validations, and follow up on low-rated feedback.
• Validate compliments, track errors, and compile feedback for submission.
• Analyze QA data to identify recurring errors or trends.
• Provide regular QA reports to stakeholders in a timely manner.
• Provide training support during the Trainer’s absence.
  
  

• Prior experience in a contact centre environment is strongly preferred.
• Proven experience in QA monitoring, coaching, and auditing.
• Strong communication, analytical, and reporting skills.
• Ability to manage multiple tasks with attention to detail and quality.
• Passion for driving service excellence and continuous improvement.
  
  

• Seniority level Mid-Senior level

• Employment type Contract

• Job function Quality Assurance
• Industries Staffing and Recruiting

Referrals increase your chances of interviewing at Peoplebank by 2x

Nongsa, Riau Islands, Indonesia 1 day ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

We are a full-service game development studio offering end-to-end solutions in game design, art, engineering (Unity, backend, AWS, DevOps), QA testing, product management, and consulting . Our projects span across premium games, freemium titles, and iGaming platforms , with a focus on quality, scalability, and player experience.

We are looking for an experienced QA Lead based in Singapore to take ownership of the testing strategy, planning, and execution for all our products, including games, backend systems, and internal platforms. This is a hands-on role where you will define processes, implement testing coverage, and work closely with engineering, design, and product teams to ensure high-quality deliverables.

• Define and implement QA processes and best practices for all products, including functional, regression, performance, and usability testing.
• Create and maintain test cases, plans, and documentation for both frontend (games/platform) and backend/API testing.
• Coordinate testing activities across multiple platforms such as mobile, WebGL, desktop, and backend services.
• Log, track, and validate defects in collaboration with development teams using tools like Jira.
• Lead manual QA efforts; support or guide the introduction of automated testing where applicable.
• Support user acceptance testing (UAT), live deployment checks, and certification testing (for regulated platforms like iGaming).
• Provide regular QA reports and status updates to stakeholders.
• Mentor junior QA testers or manage external QA resources as needed.

• Minimum 5 years of experience in a QA or testing role within the gaming industry .
• Strong understanding of game development lifecycles and QA methodologies .
• Experience with iGaming products or regulatory environments is a bonus.
• Technical background with the ability to test backend systems, APIs, and databases.
• Proficiency in tools like Jira, TestRail, Postman, Charles Proxy , or equivalent.
• Strong communication and problem-solving skills.
• Able to work independently and coordinate testing across multiple teams.
• Knowledge of scripting or test automation (e.g., Python, Selenium) is a plus.

• Develop a Service Quality Plan outlining QA measures, accountability methods, KPIs, quality management, and evaluation processes.
  
  
• Foster a service quality mindset among Customer Service Officers (CSOs) and promote a strong service culture.
  
  
• Integrate survey scripts and conduct customer satisfaction surveys to support service audits.
  
  
• Analyze survey results and drive continuous improvement initiatives .
  
  
• Provide 1-on-1 coaching to CSOs on service quality standards.
  
  
• Conduct monthly or ad-hoc internal audits to ensure compliance with public service protocols and KPIs.
  
  

• Conduct transaction monitoring audits based on agreed marking guidelines.
  
  
• Identify outliers and arrange coaching sessions for non-compliance.
  
  
• Create and distribute innovative quality initiatives (e.g. infographics).
  
  
• Conduct investigations and implement corrective actions where non-conformities are found.
  
  
• Collaborate with internal stakeholders (e.g. CCM, Trainer, Team Leaders) on quality and reward initiatives .
  
  
• Perform post-call survey validations , and follow up on low-rated feedback.
  
  
• Validate compliments , track errors, and compile feedback for submission.
  
  
• Analyze QA data to identify recurring errors or trends.
  
  
• Provide regular QA reports to stakeholders in a timely manner.
  
  
• Provide training support during the Trainer’s absence.
  
  

• Prior experience in a contact centre environment is strongly preferred .
  
  
• Proven experience in QA monitoring, coaching, and auditing .
  
  
• Strong communication, analytical, and reporting skills.
  
  
• Ability to manage multiple tasks with attention to detail and quality.
  
  
• Passion for driving service excellence and continuous improvement.
  
  

Responsibilities:

• Own and lead the test automation strategy for web and mobile applications.
• Develop and maintain automated test suites using Selenium (web) and Appium (mobile).
• Test applications deployed on Kubernetes or OpenShift, ensuring reliability, scalability and performance.
• Create and manage mock servers using tools like Postman to simulate external systems and validate interface behavior.
• Liaise directly with customers to plan and coordinate System Integration Testing (SIT) and User Acceptance Testing (UAT).
• Conduct user training sessions and provide post-commissioning support to ensure smooth adoption.
• Collaborate with developers, DevOps, and product teams to embed quality throughout the SDLC.
• Work with DevOps to integrate automated tests into CI/CD pipelines (e.g., Azure DevOps).
• Lead a small QA team and promote best practices in automation and testing.
• Track and manage defects using tools like Azure DevOps.

Requirements:

• 5+ years of experience in software testing, with a strong focus on automation.
• Proven experience with Selenium for web testing and Appium for mobile testing.
• Experience testing applications deployed on Kubernetes or OpenShift.
• Hands-on experience creating mock servers or using tools like MockServer, or Postman Mock Server.
• Good understanding of CI/CD workflows and integrating automated tests.
• Experience testing APIs using tools like Postman or similar.
• Excellent communication skills for customer interaction and user training.
• Excellent leadership, communication, and problem-solving skills.
• Red Hat OpenShift and/or Kubernetes certification.
• Experience with performance and load testing tools (e.g.,JMeter).
• Exposure to cloud platforms like Azure, AWS, or GCP.
• Understanding of container security and compliance practices.
• Knowledge of security testing practices (e.g., SAST/DAST, Fortify WebInspect).

If you are keen, please email your updated resume to

EA License no. 14C7275/Registration no. R1434860

Please take note that only shortlisted candidate will be contacted. Thank you.

· Degree in Information Technology or equivalent

· Must have minimum 3-5 years of experience in Software Quality Testing with hands-on experience in Automation Testing

· Experience with open-source automated testing frameworks such as Cucumber, TestNg and Playwright. Good to have Selenium experience.

· Must have proficiency in programming languages such as Java or Kotlin with good to have knowledge in Springboot.

· Experience with open-source performance testing tools such as JMeter, Gatling, Locust or enterprise level tools such as HP LoadRunner

· Experience with open-source penetration testing tools such as ZAP, Burp Suite, SQL Map or enterprise level tools such as HP WebInspect, Nessus, CheckMarx

· Must have strong understanding of testing techniques, risk analysis, test-driven development, continuous integration and continuous delivery

· Experience working in SCRUM teams

· Excellent written and verbal communications skills

• Develop and implement comprehensive test plans and test cases.
• Conduct manual and automated testing to ensure the functionality, performance, and security of software products.
• Identify, document, and track software defects, and work closely with the development and product team to resolve issues.
• Perform regression testing to ensure the stability of software releases
• Collaborate with the development and product team to understand system requirements hence designing and executing effective test strategies.
• Stay updated on industry best practices and emerging trends in software testing.
• Participate in the continuous improvement of the testing process and contribute to the overall quality of the software development lifecycle.

Requirements:

• More than 1 year of experience in Web and App testing.
• Minimum Diplomain in Computer Science, IS, or IT is preferred.
• Familiar with software development workflow, and basic methods of WebMobile App testing and procedures.
• Familiar with the WebMobile App use case design and writing test documents.
• Strong ability to withstand pressure, multi-project testing, be proactive and have a good sense of responsibility, and assist in the development with the ability to analyze and locate bugs.
• Demonstrate a good sense of product ownership and actively contribute ideas to enhance workflows, proactively seeking opportunities to improve product and workflow quality.
• Familiar with commonly used testing tools, such as Jira,Postman,Monkey,Flidler, Appscan, Selenium, and other tools are preferred.
• Test experience in the fields of performance, security, white/black box testing, and automated testing is preferred.
• Familiarity with financial business and blockchain is preferred.
• Software development experience is preferred.
• Familiar with one or more scripting languages, and have certain R&D capabilities are preferred.
• Capabilities to design and set up automated testing is a huge plus.