1,029 Qa Lead jobs in Singapore

QA Lead

$48000 - $60000 Y Peoplebank Singapore Pte Ltd

Posted today

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Job Description

Job Title: Quality Assurance (QA) Lead – Contact Centre

Location: Suntec

Salary: $4,000 – $5,000/month

Employment Type: Full-Time

Open to Singaporeans

About the Role

We are looking for a QA Lead with strong experience in contact centre operations to champion service quality and performance excellence. The ideal candidate will be responsible for implementing and managing the quality assurance framework, coaching CSOs, and ensuring adherence to service standards.

Key Objectives

  • Develop a Service Quality Plan outlining QA measures, accountability methods, KPIs, quality management, and evaluation processes.
  • Foster a service quality mindset among Customer Service Officers (CSOs) and promote a strong service culture.
  • Integrate survey scripts and conduct customer satisfaction surveys to support service audits.
  • Analyze survey results and drive continuous improvement initiatives.
  • Provide 1-on-1 coaching to CSOs on service quality standards.
  • Conduct monthly or ad-hoc internal audits to ensure compliance with public service protocols and KPIs.

Responsibilities

  • Conduct transaction monitoring audits based on agreed marking guidelines.
  • Identify outliers and arrange coaching sessions for non-compliance.
  • Create and distribute innovative quality initiatives (e.g. infographics).
  • Conduct investigations and implement corrective actions where non-conformities are found.
  • Collaborate with internal stakeholders (e.g. CCM, Trainer, Team Leaders) on quality and reward initiatives.
  • Perform post-call survey validations, and follow up on low-rated feedback.
  • Validate compliments, track errors, and compile feedback for submission.
  • Analyze QA data to identify recurring errors or trends.
  • Provide regular QA reports to stakeholders in a timely manner.
  • Provide training support during the Trainer's absence.

Requirements

  • Prior experience in a contact centre environment is strongly preferred.
  • Proven experience in QA monitoring, coaching, and auditing.
  • Strong communication, analytical, and reporting skills.
  • Ability to manage multiple tasks with attention to detail and quality.
  • Passion for driving service excellence and continuous improvement.

How to Apply: Interested applicants, please click on the "Apply Now" to submit your updated resume. 

Please note: Due to the anticipated high volume of applications, only shortlisted candidates will be contacted. All information provided will be treated with strict confidentiality and used solely for recruitment purposes.

Siti Zuriana Bee D/O Mohamed Yusoff

Team Lead – IT & Digital EA Personnel No: R

Peoplebank Singapore Pte Ltd | EA Licence No: 08C5248

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QA Lead

048623 Raffles Place, Singapore $10500 Monthly EVO OUTSOURCING SOLUTIONS PTE. LTD.

Posted 13 days ago

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Job Description

About the Project

Implementing solutions for mobile applications.

Responsibilities

• efine and implement QA processes, standards, and best practices to ensure the delivery of high-quality software products.

• C llaborate with cross-functional teams, including software developers, project leads, and others to understand requirements and establish testing strategies.

• P an, prioritise, and manage testing activities across multiple modules (Android app, iOS app, dashboard), ensuring alignment with project timelines and objectives.

• R view and approve test plans, test cases, and test scripts developed by QA team, ensuring coverage and accuracy.

• D velop and execute test plans, test cases, and test scripts to ensure the quality and reliability of mobile application and web application

• P rform manual and automated testing of mobile application and web application, including functional, regression, and sanity testing.

• I entify, document, and track software defects and work closely with development teams to ensure timely resolution.

• D sign and implement test automation framework and tools to improve testing efficiency


Skills/Requirement

• P oven experience as QA Engineer or Software Tester, with solid understanding of software testing methodologies and practices, with at least 8 years of relevant working experience.

• E hibits strategic thinking and the ability to lead and manage complex projects effectively.

• H s a deep understanding of testing principles and methodologies, with extensive experience in manual and automated testing.

• E perience writing test automation using test automation tools such as Selenium, Appium, or Katalon.

• E perience in testing mobile application and web application.

• E perience running automated testing using device farms.

• P oficiency in writing clear, concise, and comprehensive test plans and test cases.


We regret to inform you that only shortlisted candidates will be contacted.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to EVO Outsourcing Solutions Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at evo-sg.com/privacy-policy. You acknowledge that you have read, understood, and agree with the Privacy Policy.


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Software QA Lead

Singapore, Singapore PERSOLKELLY SINGAPORE PTE. LTD.

Posted today

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Job Description

Roles & Responsibilities

About the client:

For MNC company

Responsibilities:

  • Define and implement QA processes, standards, and best practices to ensure the delivery of high-quality software products.
  • Collaborate with cross-functional teams, including software developers, project leads, and others to understand requirements and establish testing strategies.
  • Plan, prioritise, and manage testing activities across multiple modules (Android app, iOS app, dashboard), ensuring alignment with project timelines and objectives.
  • Review and approve test plans, test cases, and test scripts developed by QA team, ensuring coverage and accuracy.
  • Develop and execute test plans, test cases, and test scripts to ensure the quality and reliability of mobile application and web application
  • Perform manual and automated testing of mobile application and web application, including functional, regression, and sanity testing.
  • Identify, document, and track software defects and work closely with development teams to ensure timely resolution.
  • Design and implement test automation framework and tools to improve testing efficiency

Requirement:

  • Proven experience as QA Engineer or Software Tester, with solid understanding of software testing methodologies and practices, with at least 5 years of relevant working experience.
  • Exhibits strategic thinking and the ability to lead and manage complex projects effectively.
  • Has a deep understanding of testing principles and methodologies, with extensive experience in manual and automated testing.
  • Experience writing test automation using test automation tools such as Selenium, Appium, or Katalon.
  • Experience in testing mobile application and web application.
  • Experience running automated testing using device farms.
  • Proficiency in writing clear, concise, and comprehensive test plans and test cases.

Interested candidates, who wish to apply for the above position, please send in your resume to

We regret that only shortlisted candidates will be contacted.

EA License No. 01C4394

EA Personnel Reg.No. R (Samsudeen Mohamed Basith)

This is in partnership with Employment and Employability Institute Pte Ltd ("e2i"). e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives. By applying for this role, you consent to e2i's PDPA.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at You acknowledge that you have read, understood, and agree with the Privacy Policy

Tell employers what skills you have

iOS
Test Automation Framework
Information Technology
Test Cases
Test Automation
Software Testing
Writing
Selenium
Test Automation Tools
Appium
Testing
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IT QA Lead

Singapore, Singapore INNOVATIVE CONSULTING PTE. LTD.

Posted today

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Job Description

Roles & Responsibilities

Responsibilities:

  • Develop, document, and maintain test plans, test cases, and associated scripts
  • Develop and document strategies for repeated tests
  • Execute and evaluate test plans and test cases
  • Analyze software test results and recommend corrective actions
  • Perform troubleshooting and debugging of test cases
  • Train personnel in software testing methodology
  • Review software requirements and test plans
  • Monitor and report progress on test plans and cases
  • Work collaboratively with other team members
  • Provide guidance and support to junior team members.

Requirements:

  • Bachelor's degree in Computer Science, Software Engineering or a related field.
  • A minimum of 5 years of experience in software testing, preferably in the insurance domain.
  • In-depth knowledge of software testing processes and methodologies.
  • Excellent planning and problem-solving skills.
  • Experience in leading a team.
  • Strong communication and organizational skills.
  • Ability to handle multiple projects simultaneously.
  • Strong attention to detail.
Tell employers what skills you have

Troubleshooting
Strong Attention To Detail
Quality Assurance
Software Engineering
Agile
Scripting
UI
Test Cases
Test Automation
JIRA
Software Testing
Selenium
Test Strategy
Debugging
API
Software Development
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Senior QA Lead

Singapore, Singapore beBeeQuality

Posted today

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Job Description

Quality Assurance Manager Role

We are seeking an experienced Quality Assurance leader to oversee our quality assurance strategy across web and mobile platforms. This role involves leading a team of QA engineers, ensuring both manual and automated testing processes deliver high-quality, performant, and reliable applications.

The ideal candidate has deep experience in test automation frameworks, solid manual testing expertise, and a strong understanding of performance testing tools. Strong English communication skills—both written and spoken—are essential to coordinate with distributed teams and present quality metrics to stakeholders.

Key Responsibilities
  • Define and implement the overall QA strategy, including manual, automated, and performance testing.
  • Lead, mentor, and coach a team of QA engineers to improve testing effectiveness and career growth.
  • Review and approve test plans, test cases, and automated scripts prepared by the team.
  • Establish and enforce quality standards, testing processes, and best practices.
  • Oversee the development and maintenance of automated test suites using advanced tools.
  • Drive performance testing initiatives and analyze results.
  • Collaborate closely with developers, product managers, and other stakeholders to ensure timely and high-quality releases.
  • Manage defect tracking, root-cause analysis, and ensure issues are resolved before production release.
  • Integrate automated tests into CI/CD pipelines and monitor their reliability.
  • Provide regular QA metrics and status reports to leadership.
Requirements
  • 5+ years of experience in software QA, with at least 2 years in a lead or senior QA role.
  • Proven expertise in both manual and automation testing across web and mobile platforms.
  • Strong hands-on experience with test automation tools.
  • Solid understanding of performance testing concepts and methodologies.
  • Proficiency in writing and reviewing test cases, test plans, and automated scripts.
  • Comfortable scripting in programming languages.
  • Excellent communication, leadership, and stakeholder management skills.
  • Familiarity with Agile methodologies, version control systems, and CI/CD practices.
Nice to Have
  • Experience with API testing.
  • Exposure to CI/CD tools.
  • Background in a fast-paced, Agile environment or managing distributed QA teams.
Tell employers what skills you have
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IT QA Lead

$7500 Monthly INNOVATIVE CONSULTING PTE. LTD.

Posted 13 days ago

Job Viewed

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Job Description

Responsibilities:

  • Develop, document, and maintain test plans, test cases, and associated scripts
  • Develop and document strategies for repeated tests
  • Execute and evaluate test plans and test cases
  • Analyze software test results and recommend corrective actions
  • Perform troubleshooting and debugging of test cases
  • Train personnel in software testing methodology
  • Review software requirements and test plans
  • Monitor and report progress on test plans and cases
  • Work collaboratively with other team members
  • Provide guidance and support to junior team members.

Requirements:

  • Bachelor’s degree in Computer Science, Software Engineering or a related field.
  • A minimum of 5 years of experience in software testing, preferably in the insurance domain.
  • In-depth knowledge of software testing processes and methodologies.
  • Excellent planning and problem-solving skills.
  • Experience in leading a team.
  • Strong communication and organizational skills.
  • Ability to handle multiple projects simultaneously.
  • Strong attention to detail.
This advertiser has chosen not to accept applicants from your region.

Job OpportunitySenior QA Lead

Singapore, Singapore beBeeQuality

Posted today

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Job Description

Job Title

Quality Assurance Specialist

  • We are seeking an experienced Quality Assurance Specialist to join our team.
  • About the Role
    • The successful candidate will be responsible for ensuring daily quality control for incoming products and in-process checks, supporting manufacturing and operations.
    • The Quality Assurance Specialist will develop and update standard operating procedures (SOPs) for analytical methods, incorporating best practices.
    • This role involves managing inventory of samples, maintaining accurate records.
    • The Quality Assurance Specialist will conduct thorough root cause analyses for product quality issues, implementing corrective actions to prevent recurrence.
    • Audit suppliers to ensure compliance with quality standards.
    • Maintain and calibrate test equipment, ensuring optimal performance.
    • Monitor laboratory consumables and chemicals, optimizing stock levels.
    • Implement good laboratory practices, adhering to regulatory guidelines.
    • The Quality Assurance Specialist will collaborate with Operations and Warehouse Manager to lead the quality certification process (e.g., ISO 9001).
    • Perform lab tests and conduct internal/external quality checks, verifying data accuracy.

    Key Responsibilities:

    • Develop and implement quality assurance processes and procedures.
    • Conduct regular quality audits and assessments.
    • Investigate and resolve quality-related issues.
    • Collaborate with cross-functional teams to drive quality improvement initiatives.

    Required Skills and Qualifications:

    • Bachelor's degree in a related field (e.g., chemistry, biology, engineering).
    • Minimum 3 years of experience in quality assurance or a related field.
    • Proven track record of improving quality metrics and reducing defects.
    • Excellent communication and interpersonal skills.
    • Ability to work independently and as part of a team.

    Benefits:

    • Ongoing training and development opportunities.
    • Competitive salary and benefits package.
    • Opportunities for career growth and advancement.

    Why Work With Us:

    • We offer a dynamic and supportive work environment.
    • Our team is passionate about delivering high-quality products and services.
    • We prioritize employee well-being and offer a range of benefits to support your health and happiness.
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Software QA Lead (Agency Contract)

$10500 Monthly PERSOLKELLY SINGAPORE PTE. LTD.

Posted 13 days ago

Job Viewed

Tap Again To Close

Job Description

About the client:

For MNC company


Responsibilities:

  • Define and implement QA processes, standards, and best practices to ensure the delivery of high-quality software products.
  • Collaborate with cross-functional teams, including software developers, project leads, and others to understand requirements and establish testing strategies.
  • Plan, prioritise, and manage testing activities across multiple modules (Android app, iOS app, dashboard), ensuring alignment with project timelines and objectives.
  • Review and approve test plans, test cases, and test scripts developed by QA team, ensuring coverage and accuracy.
  • Develop and execute test plans, test cases, and test scripts to ensure the quality and reliability of mobile application and web application
  • Perform manual and automated testing of mobile application and web application, including functional, regression, and sanity testing.
  • Identify, document, and track software defects and work closely with development teams to ensure timely resolution.
  • Design and implement test automation framework and tools to improve testing efficiency


Requirement:

  • Proven experience as QA Engineer or Software Tester, with solid understanding of software testing methodologies and practices, with at least 5 years of relevant working experience.
  • Exhibits strategic thinking and the ability to lead and manage complex projects effectively.
  • Has a deep understanding of testing principles and methodologies, with extensive experience in manual and automated testing.
  • Experience writing test automation using test automation tools such as Selenium, Appium, or Katalon.
  • Experience in testing mobile application and web application.
  • Experience running automated testing using device farms.
  • Proficiency in writing clear, concise, and comprehensive test plans and test cases.


Interested candidates, who wish to apply for the above position, please send in your resume to


We regret that only shortlisted candidates will be contacted.


EA License No. 01C4394

EA Personnel Reg.No. R (Samsudeen Mohamed Basith)


This is in partnership with Employment and Employability Institute Pte Ltd (“e2i”). e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives. By applying for this role, you consent to e2i’s PDPA .

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at . You acknowledge that you have read, understood, and agree with the Privacy Policy

This advertiser has chosen not to accept applicants from your region.

Senior QA Tester / QA Lead #ISW

Singapore, Singapore RECRUIT EXPRESS PTE LTD

Posted today

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Job Description

Responsibilities
QA Charter Implementation: Lead the adoption and enforcement of the QA Charter across all IT projects (applications, backend APIs, and integrated systems), including CSA-aligned security testing.
Test Strategy & Planning: Develop and maintain comprehensive test strategies covering functional, regression, integration, backend API, load/performance, negative scenarios, and security compliance testing.
Backend API & Microservices Testing: Validate API functional accuracy, performance, and CSA-compliant security controls (authentication, authorisation, encryption, rate limiting, logging).
Load & Performance Testing: Ensure all projects meet defined performance benchmarks; identify and address bottlenecks.
Security Testing: Work closely with the security team to test against CSA-prescribed controls for web, mobile, and APIs; track remediation of vulnerabilities. Implement API security testing with OWASP Top 10 coverage.
Automation Leadership: Design, implement, and maintain test automation frameworks; integrate automated testing into CI/CD pipelines.
Documentation & Traceability: Ensure test cases are mapped to business requirements and security controls, maintaining traceability from requirements to defects.
Stakeholder Collaboration: Partner with Product, Development, Security, and PMO teams to embed QA checks into stage gates and ensure project compliance before go-live.
Team Leadership: Mentor and guide QA team members, setting quality standards and ensuring consistent execution.
Any other ad hoc duties as assigned by the supervisors.
Qualifications and Experiences
Proven experience in manual and automated testing for web, mobile, and backend APIs.
Proficient with automation tools (e.g., Selenium, Cypress, Appium, JUnit, TestNG, Tosca) and API testing tools (e.g., Postman, Newman, REST Assured).
Skilled in performance/load testing (e.g., JMeter, NeoLoad) and interpreting performance metrics.
Knowledge of security testing methodologies, including OWASP and CSA-prescribed controls.
Familiar with DevOps toolchains (e.g., Bamboo, Jenkins, GitLab CI, Azure DevOps) and test management platforms (e.g., TestRail, Jira Xray, Zephyr).
Strong analytical skills for diagnosing complex defects and identifying process improvements.
Experience with backend and database testing, validating data integrity and system integration flows.
Familiarity with AI-powered QA tools or AI model validation is a plus.
Interested applicants, please email your resume to Surin Su Sandar Win
Email:
CEI Reg No: R
EA Licence No: 99C4599
Recruit Express Pte Ltd
#J-18808-Ljbffr

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Senior QA Tester / QA Lead #ISW

238873 $6000 Monthly RECRUIT EXPRESS PTE LTD

Posted 1 day ago

Job Viewed

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Job Description

JOB RESPONSIBILITIES

  • QA Charter Implementation: Lead the adoption and enforcement of the QA Charter across all IT projects (applications, backend APIs, and integrated systems), including CSA-aligned security testing.
  • Test Strategy & Planning: Develop and maintain comprehensive test strategies covering functional, regression, integration, backend API, load/performance, negative scenarios, and security compliance testing.
  • Backend API & Microservices Testing: Validate API functional accuracy, performance, and CSA-compliant security controls (authentication, authorisation, encryption, rate limiting, logging).
  • Load & Performance Testing: Ensure all projects meet defined performance benchmarks; identify and address bottlenecks.
  • Security Testing: Work closely with the security team to test against CSA-prescribed controls for web, mobile, and APIs; track remediation of vulnerabilities. Implement API security testing with OWASP Top 10 coverage.
  • Automation Leadership: Design, implement, and maintain test automation frameworks; integrate automated testing into CI/CD pipelines.
  • Documentation & Traceability: Ensure test cases are mapped to business requirements and security controls, maintaining traceability from requirements to defects.
  • Stakeholder Collaboration: Partner with Product, Development, Security, and PMO teams to embed QA checks into stage gates and ensure project compliance before go-live.
  • Team Leadership: Mentor and guide QA team members, setting quality standards and ensuring consistent execution.
  • Any other ad hoc duties as assigned by the supervisors.

QUALIFICATIONS AND EXPERIENCES

  • Proven experience in manual and automated testing for web, mobile, and backend APIs.
  • Proficient with automation tools (e.g., Selenium, Cypress, Appium, JUnit, TestNG, Tosca) and API testing tools (e.g., Postman, Newman, REST Assured).
  • Skilled in performance/load testing (e.g., JMeter, NeoLoad) and interpreting performance metrics.
  • Knowledge of security testing methodologies, including OWASP and CSA-prescribed controls.
  • Familiar with DevOps toolchains (e.g., Bamboo, Jenkins, GitLab CI, Azure DevOps) and test management platforms (e.g., TestRail, Jira Xray, Zephyr).
  • Strong analytical skills for diagnosing complex defects and identifying process improvements.
  • Experience with backend and database testing, validating data integrity and system integration flows.
  • Familiarity with AI-powered QA tools or AI model validation is a plus.

Interested applicants, please email your resume to Surin Su Sandar Win

Email:

CEI Reg No: R

EA Licence No: 99C4599

Recruit Express Pte Ltd


This advertiser has chosen not to accept applicants from your region.
 

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