623 Qa Lead jobs in Singapore
QA Lead
Posted today
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Job Title: Quality Assurance (QA) Lead – Contact Centre
Location: Suntec
Salary: $4,000 – $5,000/month
Employment Type: Full-Time
Open to Singaporeans
About the Role
We are looking for a QA Lead with strong experience in contact centre operations to champion service quality and performance excellence. The ideal candidate will be responsible for implementing and managing the quality assurance framework, coaching CSOs, and ensuring adherence to service standards.
Key Objectives
- Develop a Service Quality Plan outlining QA measures, accountability methods, KPIs, quality management, and evaluation processes.
- Foster a service quality mindset among Customer Service Officers (CSOs) and promote a strong service culture.
- Integrate survey scripts and conduct customer satisfaction surveys to support service audits.
- Analyze survey results and drive continuous improvement initiatives.
- Provide 1-on-1 coaching to CSOs on service quality standards.
- Conduct monthly or ad-hoc internal audits to ensure compliance with public service protocols and KPIs.
Responsibilities
- Conduct transaction monitoring audits based on agreed marking guidelines.
- Identify outliers and arrange coaching sessions for non-compliance.
- Create and distribute innovative quality initiatives (e.g. infographics).
- Conduct investigations and implement corrective actions where non-conformities are found.
- Collaborate with internal stakeholders (e.g. CCM, Trainer, Team Leaders) on quality and reward initiatives.
- Perform post-call survey validations, and follow up on low-rated feedback.
- Validate compliments, track errors, and compile feedback for submission.
- Analyze QA data to identify recurring errors or trends.
- Provide regular QA reports to stakeholders in a timely manner.
- Provide training support during the Trainer's absence.
Requirements
- Prior experience in a contact centre environment is strongly preferred.
- Proven experience in QA monitoring, coaching, and auditing.
- Strong communication, analytical, and reporting skills.
- Ability to manage multiple tasks with attention to detail and quality.
- Passion for driving service excellence and continuous improvement.
How to Apply: Interested applicants, please click on the "Apply Now" to submit your updated resume.
Please note: Due to the anticipated high volume of applications, only shortlisted candidates will be contacted. All information provided will be treated with strict confidentiality and used solely for recruitment purposes.
Siti Zuriana Bee D/O Mohamed Yusoff
Team Lead – IT & Digital EA Personnel No: R
Peoplebank Singapore Pte Ltd | EA Licence No: 08C5248
Senior QA Lead
Posted today
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Join to apply for the Senior QA Lead role at Hyphen Connect
We are hiring for one of our clients. They are a fast-growing Web3 startup rethinking how digital identity and reputation work online. They’re building privacy-first infrastructure that lets users prove who they are and what they’ve done—without giving up personal data. Backed by strong ecosystem partners and a passionate founding team, the company is shaping a more trusted and user-centric internet.
Responsibilities
Own end-to-end quality across the product suite — from defining QA strategy and test plans to hands-on execution, reporting, and continuous improvement.
Shape the QA roadmap by setting up effective testing processes, tools, and metrics, ensuring smooth release cycles and data-driven quality tracking.
Collaborate early and often with product and engineering to refine requirements, user flows, and acceptance criteria — advocating for testability and great user experiences.
Plan and execute testing at every level (manual and automated): API, UI, integration, regression, and smoke — ensuring solid coverage and reliability.
Drive smart automation — identify high-value test cases for automation and maintain stable, scalable test suites.
Track and communicate quality metrics such as defect trends, coverage, and release health to keep the team aligned and proactive.
Champion a shift-left mindset by embedding QA practices early in discovery and development, and helping engineers take ownership of quality.
Oversee release readiness — from environment setup and data prep to go/no-go decisions and post-release validation.
Lead defect management — prioritize fixes, uncover root causes, and turn insights into prevention and process improvements.
Mentor and scale the QA function, building documentation, standards, and best practices that grow with the team.
Partner with DevOps and Security to strengthen performance, reliability, and security testing — ensuring compliance and operational excellence.
Requirements
7+ years in QA/Software Quality roles with 2+ years leading QA initiatives or teams in a fast-paced product environment.
Strong expertise in test strategy, risk-based testing, requirements analysis, and release management.
Hands-on experience with test automation frameworks and tools (e.g., Playwright/Cypress/WebdriverIO, pytest/Jest, Postman/Newman, REST/GraphQL tools).
Proficiency with CI/CD and version control (e.g., GitHub/GitLab Actions, Jenkins, CircleCI); experience integrating automated tests into pipelines.
Solid understanding of modern web/mobile architectures, APIs, microservices, and cloud environments.
Experience with non-functional testing: performance (e.g., k6, JMeter), reliability, accessibility, and security testing practices.
Data-driven mindset with experience defining and reporting quality metrics and OKRs.
Excellent communication and stakeholder management; able to translate technical quality issues into business impact and recommendations.
Nice to have
Understanding of wallets and signing flows (e.g., MetaMask, WalletConnect, EIP-712 typed data), basic key management concepts.
Exposure to smart contracts and EVM tooling (reading Solidity/ABIs, Foundry/Hardhat test basics, contract events).
Experience testing dApp UX with wallet connectors, chain switching, and handling pending/confirmed/failed on-chain states.
Awareness of token standards (ERC-20/721/1155), approvals/permits, and common failure modes (reverts, RPC errors, reorgs).
Light exposure to wallet-aware E2E automation (e.g., Synpress or Playwright with mocked providers) is a plus.
Seniority level
Mid-Senior level
Employment type
Contract
Job function
Quality Assurance
Industries
Staffing and Recruiting
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Tech QA Lead
Posted today
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Job Description
About the job
We are looking for an experienced QA Lead to drive our quality assurance strategy and ensure all deliverables meet the highest standards of reliability and performance. As QA Lead, you will manage the QA process, lead a team of QA engineers, and collaborate closely with cross-functional teams to deliver high-quality digital solutions.
Key Responsibilities
Lead and manage the QA team, including mentorship, task allocation, and performance management.
Define and implement QA processes, standards, and best practices for manual and automated testing.
Develop and maintain test strategies, test cases, and automation scripts to ensure comprehensive coverage.
Oversee functional, regression, integration, performance, cross-browser, and usability testing.
Drive continuous improvement in QA tools, frameworks, and methodologies for efficiency and scalability.
Collaborate with Project Managers, Developers, and Business Analysts to identify risks and ensure timely resolution.
Analyze test results, track defects, and provide detailed quality reports to stakeholders.
Ensure all deliverables meet timelines, client expectations, and quality benchmarks.
Stay updated with the latest trends in QA automation, CMS testing, and digital experience QA.
Requirements and Qualification
Bachelor’s degree in Computer Science, Engineering, or related field.
7+ years of experience in quality assurance, including 3+ years in a lead role.
Strong expertise in QA methodologies, test automation frameworks, and defect tracking tools (e.g., Selenium, Cypress, JIRA).
Familiarity with front-end, back-end, and full-stack validation to ensure end-to-end quality of digital solutions.
Excellent analytical, problem‐solving, and leadership skills.
Strong communication and stakeholder management abilities.
Experience in Agile/Scrum delivery environments is preferred.
Experience with Adobe Experience Manager (AEM), CMS testing, content authoring workflows, front-end validation, SEO, and accessibility testing will be an added advantage.
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Tech QA Lead
Posted 9 days ago
Job Viewed
Job Description
About the job
We are looking for an experienced QA Lead to drive our quality assurance strategy and ensure all deliverables meet the highest standards of reliability and performance. As QA Lead, you will manage the QA process, lead a team of QA engineers, and collaborate closely with cross-functional teams to deliver high-quality digital solutions.
Key Responsibilities
- Lead and manage the QA team, including mentorship, task allocation, and performance management.
- Define and implement QA processes, standards, and best practices for manual and automated testing.
- Develop and maintain test strategies, test cases, and automation scripts to ensure comprehensive coverage.
- Oversee functional, regression, integration, performance, cross-browser, and usability testing.
- Drive continuous improvement in QA tools, frameworks, and methodologies for efficiency and scalability.
- Collaborate with Project Managers, Developers, and Business Analysts to identify risks and ensure timely resolution.
- Analyze test results, track defects, and provide detailed quality reports to stakeholders.
- Ensure all deliverables meet timelines, client expectations, and quality benchmarks.
- Stay updated with the latest trends in QA automation, CMS testing, and digital experience QA.
Requirements and Qualification
- Bachelor’s degree in Computer Science, Engineering, or related field.
- 7+ years of experience in quality assurance, including 3+ years in a lead role.
- Strong expertise in QA methodologies, test automation frameworks, and defect tracking tools (e.g., Selenium, Cypress, JIRA).
- Familiarity with front-end, back-end, and full-stack validation to ensure end-to-end quality of digital solutions.
- Excellent analytical, problem-solving, and leadership skills.
- Strong communication and stakeholder management abilities.
- Experience in Agile/Scrum delivery environments is preferred.
- Experience with Adobe Experience Manager (AEM), CMS testing, content authoring workflows, front-end validation, SEO, and accessibility testing will be an added advantage.
QA Lead (Ref 26204)
Posted today
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Job Description
Responsibilities
Lead QA Strategy & Execution – Define, implement, and drive the overall QA strategy, ensuring delivery of high-quality software that meets business and technical requirements.
Manage QA Team – Supervise, mentor, and guide QA Engineers; allocate tasks effectively; and ensure optimal use of resources.
Define & Standardize QA Frameworks – Establish testing methodologies, best practices, and automation frameworks to improve efficiency and test coverage.
Oversee Test Planning & Execution – Prepare, review, and approve test plans, test cases, and automation scripts for SIT, UAT, regression, and performance testing.
Stakeholder Collaboration – Partner with Product Owners, Business Analysts, and Developers to clarify requirements, assess risks, and ensure testability.
Defect Management – Ensure defects are logged, tracked, prioritized, and resolved within agreed timelines, providing clear reporting to stakeholders.
Drive Test Automation – Promote and manage the adoption of test automation tools and frameworks, ensuring modularity, reusability, and maintainability of test assets.
Quality Reporting & Metrics – Prepare and present QA reports, dashboards, and KPIs (e.g., defect density, test coverage, release readiness) to management.
Risk & Issue Management – Identify quality risks early, propose mitigation plans, and ensure timely escalation where required.
Continuous Improvement – Review and optimize QA processes, tools, and practices to enhance team productivity, test effectiveness, and product quality.
Requirements
Bachelor’s degree in Computer Science, Engineering, Information Technology, or equivalent work experience.
6+ years of QA experience, with at least 3-4 years in a lead or senior QA role.
Proven expertise in both manual and automation testing across web, mobile, and API layers.
Hands-on experience with test automation frameworks (e.g., Selenium, Cypress, Playwright, TestNG, JUnit).
Proficiency in test management and defect tracking tools (e.g., Jira, TestRail, Zephyr, ALM).
Knowledge of CI/CD pipelines and DevOps practices (e.g., Jenkins, GitLab, Azure DevOps).
Strong experience with Agile/Scrum methodologies and QA processes in iterative development.
Excellent leadership skills with the ability to mentor, coach, and manage QA teams.
Strong problem-solving, analytical, and decision-making abilities.
Excellent communication and stakeholder management skills, with the ability to align QA objectives with business goals.
ISTQB or equivalent QA/Testing certification (preferred).
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Lead QA
Posted 6 days ago
Job Viewed
Job Description
Responsibilities:
• Define and implement QA processes, standards, and best practices to ensure the delivery of high-quality software products.
• Collaborate with cross-functional teams, including software developers, project leads, and others to understand requirements and establish testing strategies.
• Plan, prioritise, and manage testing activities across multiple modules (Android app, iOS app, dashboard), ensuring alignment with project timelines and objectives.
• Review and approve test plans, test cases, and test scripts developed by QA team, ensuring coverage and accuracy.
• Develop and execute test plans, test cases, and test scripts to ensure the quality and reliability of mobile application and web application
• Collaborate with software developers, project leads, and others to understand the requirement and identify test scenarios.
• Perform manual and automated testing of mobile application and web application, including functional, regression, and sanity testing.
• Identify, document, and track software defects and work closely with development teams to ensure timely resolution.
• Design and implement test automation framework and tools to improve testing efficiency.
Requirements:
• Proven experience as QA Engineer or Software Tester, with solid understanding of software testing methodologies and practices, with at least 8 years of relevant working experience.
• Exhibits strategic thinking and the ability to lead and manage complex projects effectively.
• Has a deep understanding of testing principles and methodologies, with extensive experience in manual and automated testing .
• Experience writing test automation using test automation tools such as Selenium, Appium, or Katalon.
• Experience in testing mobile application and web application.
• Experience running automated testing using device farms.
• Proficiency in writing clear, concise, and comprehensive test plans and test cases.
• Excellent analytical and problem-solving skills, with attention to detail.
• Ability to work independently and in a team environment.
• Experience with python is a plus.
Software QA Team Lead
Posted today
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Job Description
Overview
Software QA Team Lead
At Staizen, we live and breathe transformation. We support and guide our clients through the toughest and nitty-gritty parts of building, modernizing, and running digital products and platforms. Transformation is not easy and to be the best partners, we challenge ourselves to constantly practice what we preach in the way we do, build and lead.
The name Staizen is short for “State of Kaizen”, inspired by the Kaizen philosophy of continuous improvement. We are all about getting 1% better every day because sustainable transformation is not about the big bang but manifests in the daily choices that we commit to do every single day.
What we offer
Get the chance to work on
transformation at scale missions
for complex industries such as banking, e-commerce, insurance
Be part of our
internal product development
and build the next generation of productivity tools for customers
Be part of exciting
communities
where you can collaborate, grow and learn across the board
We are
remote-first
with global operations across Belgium, Luxembourg, the Philippines, Lille, Singapore, and Cyprus, with optional co-working spaces for the team
Perks & Benefits
1% better yearly budget
- your personal growth & learning fund
Co-working spaces
- for the times when you want to spice up and change environments
Remote set-up budget
- to get you up and running wherever you decide to work
Team-up budget
- Monthly lunch/dinner budget for physical or virtual team bonding
Good medical coverage
- so you don’t have to worry about your health
Flexitime
- We follow the standard business hours, but we trust you to find your most productive time
Key Responsibilities
Quality Leadership:
Lead the QA function within the squad, defining quality standards, processes, and automation strategies across frontend, backend, and cloud-based systems.
Team Management & Mentorship:
Manage and mentor QA engineers; provide technical direction, career guidance, and ensure continuous team growth.
Test Strategy & Planning:
Design and maintain test plans that cover functional, regression, performance, and security aspects for all product components.
Automation Framework Ownership:
Build, optimize, and maintain automated test frameworks for web and API testing using modern JavaScript-based tools (e.g., Cypress, Playwright, or Jest).
Cross-Functional Collaboration:
Work closely with Developers, Product Owners, and DevOps teams to integrate testing seamlessly into the SDLC and CI/CD pipelines.
Quality Governance:
Establish and enforce QA metrics (test coverage, defect leakage, automation rate) and ensure consistent reporting and visibility of test outcomes.
Cloud & Environment Management:
Oversee testing environments hosted on AWS, coordinating with DevOps to ensure stability, performance, and scalability during release cycles.
Risk & Issue Management:
Identify potential quality risks early, provide mitigation plans, and support root cause analysis and continuous improvement initiatives.
Release Readiness:
Define clear “Definition of Done” and release criteria, ensuring all deployments meet functional, performance, and compliance standards.
Innovation & Continuous Improvement:
Champion automation, shift-left testing, and new quality practices to enhance product reliability and reduce time to release.
Requirements
Experience:
8+ years in Software Quality Assurance, including 4+ years in a QA Lead or Development Lead capacity.
Technical Expertise:
Strong command of manual and automated testing for web and API layers.
Hands-on experience with JavaScript, Node.js, and test automation tools such as Cypress, Playwright, Postman, or Rest Assured.
Solid understanding of CI/CD, DevOps, and AWS-based environments (e.g., EC2, S3, CloudWatch, Lambda).
Domain Knowledge:
Exposure to or interest in the investment, securities, or financial technology industry is a strong plus.
Process Knowledge:
Deep understanding of Agile/Scrum, test lifecycle management, and QA integration within development squads.
Soft Skills:
Excellent communication, documentation, and coordination abilities with distributed teams.
Leadership mindset focused on collaboration, accountability, and continuous learning.
So, what do you think?
Are you ready to drive impact and grow with us?
We’re looking for forward thinkers who thrive in an international environment. We have openings across our various communities - Frontend, Backend, DevOps, UX/UI, Quality Assurance, Data & Analytics, Delivery (Project Management & Facilitation) and Engineering Management. We can’t wait to meet you, drop us a message, and let’s chat!
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Software QA Team Lead
Posted 14 days ago
Job Viewed
Job Description
Software QA Team Lead
About Staizen
At Staizen, we live and breathe transformation. We support and guide our clients through the toughest and nitty-gritty parts of building, modernizing, and running digital products and platforms. Transformation is not easy and to be the best partners, we challenge ourselves to constantly practice what we preach in the way we do, build and lead.
The name Staizen is short for “State of Kaizen”, inspired by the Kaizen philosophy of continuous improvement. We are all about getting 1% better every day because sustainable transformation is not about the big bang but manifests in the daily choices that we commit to do every single day.
What we offer
- Get the chance to work on transformation at scale missions for complex industries such as banking, e-commerce, insurance
- Be part of our internal product development and build the next generation of productivity tools for customers
- Be part of exciting communities where you can collaborate, grow and learn across the board
- We are remote-first with global operations across Belgium, Luxembourg, the Philippines, Lille, Singapore, and Cyprus, with optional co-working spaces for the team
Perks & Benefits
- 1% better yearly budget - your personal growth & learning fund
- Co-working spaces - for the times when you want to spice up and change environments
- Remote set-up budget - to get you up and running wherever you decide to work
- Team-up budget - Monthly lunch/dinner budget for physical or virtual team bonding
- Good medical coverage - so you don’t have to worry about your health
- Flexitime - We follow the standard business hours, but we trust you to find your most productive time
Key Responsibilities
- Quality Leadership: Lead the QA function within the squad, defining quality standards, processes, and automation strategies across frontend, backend, and cloud-based systems.
- Team Management & Mentorship: Manage and mentor QA engineers; provide technical direction, career guidance, and ensure continuous team growth.
- Test Strategy & Planning: Design and maintain test plans that cover functional, regression, performance, and security aspects for all product components.
- Automation Framework Ownership: Build, optimize, and maintain automated test frameworks for web and API testing using modern JavaScript-based tools (e.g., Cypress, Playwright, or Jest).
- Cross-Functional Collaboration: Work closely with Developers, Product Owners, and DevOps teams to integrate testing seamlessly into the SDLC and CI/CD pipelines.
- Quality Governance: Establish and enforce QA metrics (test coverage, defect leakage, automation rate) and ensure consistent reporting and visibility of test outcomes.
- Cloud & Environment Management: Oversee testing environments hosted on AWS, coordinating with DevOps to ensure stability, performance, and scalability during release cycles.
- Risk & Issue Management: Identify potential quality risks early, provide mitigation plans, and support root cause analysis and continuous improvement initiatives.
- Release Readiness: Define clear “Definition of Done” and release criteria, ensuring all deployments meet functional, performance, and compliance standards.
- Innovation & Continuous Improvement: Champion automation, shift-left testing, and new quality practices to enhance product reliability and reduce time to release.
Requirements
- Experience: 8+ years in Software Quality Assurance, including 4+ years in a QA Lead or Development Lead capacity.
- Technical Expertise:
- Strong command of manual and automated testing for web and API layers.
- Hands-on experience with JavaScript, Node.js, and test automation tools such as Cypress, Playwright, Postman, or Rest Assured.
- Solid understanding of CI/CD, DevOps, and AWS-based environments (e.g., EC2, S3, CloudWatch, Lambda).
- Domain Knowledge:
- Exposure to or interest in the investment, securities, or financial technology industry is a strong plus.
- Process Knowledge:
- Deep understanding of Agile/Scrum, test lifecycle management, and QA integration within development squads.
- Soft Skills:
- Excellent communication, documentation, and coordination abilities with distributed teams.
- Leadership mindset focused on collaboration, accountability, and continuous learning.
So, what do you think?
Are you ready to drive impact and grow with us?
We’re looking for forward thinkers who thrive in an international environment. We have openings across our various communities - Frontend, Backend, DevOps, UX/UI, Quality Assurance, Data & Analytics, Delivery (Project Management & Facilitation) and Engineering Management. We can’t wait to meet you, drop us a message, and let’s chat!
QA Manager
Posted today
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Job Description
Job Summary:
We are seeking a meticulous and experienced QA Manager (M&E) to oversee quality assurance and compliance for Mechanical and Electrical operations across our sites. The successful candidate will be responsible for developing and enforcing QA processes, conducting internal audits, ensuring regulatory compliance, and continuously driving quality improvements in service delivery.
Responsibilities
- Lead and manage all certification and site audits conducted by clients or internal stakeholders, ensuring full compliance with standards and contractual obligations.
- Oversee the implementation and continuous improvement of the on-site Quality Assurance (QA) program.
- Develop, implement, and maintain robust QA frameworks, policies, and procedures for all M&E services, ensuring alignment with regulatory or industry-specific guidelines.
- Conduct regular internal quality audits and prepare sites for external assessments and certification audits.
- Investigate service failures and non-conformities through root cause analysis and lead the implementation of effective corrective and preventive actions.
- Ensure all preventive and corrective maintenance activities comply with quality, safety, and operational standards through routine inspections and assessments.
- Collaborate with engineers, project teams, and site managers to integrate QA practices across all operational activities and projects.
- Engage with clients and stakeholders to address quality-related feedback and uphold high service standards.
- Assist in reviewing and updating related manuals, policies, and procedures; ensure implementation and adherence across the organization.
- Support management reporting by gathering and analyzing data from audits, quality checks, and compliance reviews.
- Maintain communication and alignment with internal and external stakeholders on all quality-related matters.
Requirements
- Bachelor's degree in mechanical, Electrical, or Facilities Engineering, or related discipline.
- Minimum 10 years' experience in M&E QA or related operations in facilities management, industrial plants, or healthcare sectors.
- Certified internal auditor or experience leading ISO/SS audits is highly preferred.
- Strong knowledge of statutory and regulatory requirements in the M&E/FM space.
- Proficient in data analysis and reporting tools to monitor quality metrics.
- Excellent communication and interpersonal skills to work across cross-functional teams.
- Detail-oriented, proactive, and capable of identifying and resolving operational gaps.
QA Manager
Posted today
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Job Description
- Overall-in-charge for company quality system and conduct monthly Operation Meeting.
- Main window contact with customers on all quality expects & audits.
- Idententify customers quality requirement and score card reporting.
- Maintain and review statically process Control (SPC) for incoming, In-process and finished quality inspection.
- Conduct investigation for all quality challenges. Determine appropriate disposition, documents and communicate to management team.
- Ensure oversea plant quality system implementation and meet expectation.
- Lead-auditor for periodic ISO 9001:2015 internal audit
- Shift work require