1,895 Providing Ongoing Support jobs in Singapore

We are seeking a highly skilled Client Support Specialist to join our team in Singapore.

• Database management and maintenance
• Handling customer inquiries, quotations, and order management
• Order monitoring, claim handling, and returns processing
• Local warehousing and procurement
• CRM and e-commerce business development

The ideal candidate will possess strong social skills, serve as a motivational source for colleagues, and think proactively to drive improvements efficiently. They will be in daily contact with internal stakeholders and must be a 'voice to listen to' and bring trust and reason.

• Candidate should have customer-centricity, team player skills, innovative thinking, cultural awareness, and expertise utilization
• Familiarity with tools like Power BI, MetaL, ERP, Microsoft Excel, and segmentation is a plus

We offer a collaborative work environment where you can grow professionally and personally.

The role of the Client Support Specialist is a critical one in our organization.

This position will be responsible for planning and coordinating maintenance schedules with customers and engineers. They will also dispatch field services engineers and assign service orders based on advice from the team lead or manager.

• Plan and coordinate maintenance schedules with customers and Field Engineers to ensure optimal performance and efficiency.
• Evaluate situations that do not meet expectations and escalate them to the relevant authorities.
• Dispatch Field Services Engineers (FSEs) and assign service orders based on their advice or guidance from senior personnel.
• Prepare and submit accurate billing information for completed maintenance tasks.
• Produce detailed reports using Excel, incorporating vlookup and pivot table functions to analyze data effectively.
• Respond promptly to customer inquiries via phone calls, documenting them in the service management system while adhering to call handling protocols and quality control standards.
• Perform any additional tasks assigned by Team Leaders as needed.

• Demonstrate strong interpersonal skills, enabling effective communication with colleagues and customers alike.
• Possess at least 2 years of relevant experience in a similar role.
• Be proficient in SAP, MS Office Applications, and possess in-depth knowledge of Excel functions, particularly pivot tables and vlookup.
• Ability to prioritize multiple tasks simultaneously in fast-paced environments.
• Exhibit a positive attitude, a willingness to learn, and a capacity to collaborate within teams.

Job Overview

We are seeking a highly skilled and experienced Client Support Specialist to join our team. In this role, you will be responsible for providing exceptional support to clients before and after sales, ensuring their needs are met and exceeded.

Key Responsibilities

• Manage client expectations by providing timely and effective support across all touchpoints.
• Collaborate with cross-functional teams to resolve client issues and improve overall customer experience.
• Develop and maintain strong relationships with clients to drive repeat business and referrals.
• Stay up-to-date with industry trends and developments to provide expert advice and guidance to clients.

Requirements

• Diploma in Engineering or related field.
• Minimum 3 years of experience in Client Support/Sales Support in the Engineering Industry.

We're Hiring: Client Success Coordinator

Do you enjoy ensuring clients have the best experience possible?We're looking for a Client Success Coordinator to be the bridge between our clients and our team, making sure every step of their journey is smooth, supportive and successful.

What You'll Do

Act as the main point of contact for client inquiries and requests

Guide clients through onboarding and ensure a seamless experience

Coordinate with internal teams to deliver timely solutions

Monitor client satisfaction and follow up to build long-term relationships

Collect feedback and share insights to improve service quality

What We're Looking For

• Local Polytechnic Diploma/Degree holder, in any field
• Excellent communication and relationship-building skills
• Proactive, detail-oriented and client-focused
• Strong multitasking ability and problem-solving mindset
• Prior experience in customer service, client success or account support is a plus

Why Join Us?

Mentorship and structured training provided

Career growth into client management, sales or business development

Supportive and collaborative team culture

Opportunity to make real impact on client relationships

About the Role

We're seeking a friendly and reliable Client Support Executive to join our Singapore team. You'll assist clients with inquiries, support internal teams and contribute to a smooth customer experience.

What you'll be doing

• Handle client communications via calls, emails and chat
• Assist with client onboarding and follow-ups
• Maintain client records and update internal systems
• Support internal teams with administrative and coordination tasks
• Help track client feedback and report on service trends
• Assist with basic marketing or outreach initiatives

What we're looking for

• Local Polytechnic Diploma or Degree in Business, Communications or related field
• Strong interpersonal and communication skills
• Customer-focused, organised and detail-oriented
• Comfortable using CRM and office software
• Positive, proactive and team-oriented
• Experience in customer service or client support is an advantage

Job Types: Full-time, Permanent

Pay: $3, $3,500.00 per month

Benefits:

• Health insurance
• Professional development

Work Location: In person

$11 per hour

Pilates Fitness Operations Intern will be running the day to day operations of the studios covering customer service management, managing online and offline operations, and upkeep of studio cleanliness.

We encourage the intern to suggest new initiatives to improve customer experience and service offerings. Just like many before you, this internship offers a good opportunity for you to take your idea from concept to fruition during your internship with us.

KEY DUTIES

• Responsible for customer service, studio upkeep and virtual client experience
• Improve efficiency of current processes, suggest ways to improve customer experience and service offerings.
• Provide prompt replies to customer enquiries on various online platforms and our hotline
• Daily online and offline operations
• Studio housekeeping duties

ENVIRONMENT

• Flat hierarchy, independent working environment
• FREE Pilates Reformer classes

REQUIREMENTS

• Minimum commitment of 9 months, 3 days a week. You may take leave for exams or traveling etc during the 9 months. Completion bonus given at the end of 9 month term.
• 12pm - 5.30pm, Mondays to Fridays. Rest on weekends.
• At least 1 year working experience in administrative role
• Enjoys client interaction and can problem solve in a service-oriented way
• Good customer service and telephone etiquette
• Able to handle multiple requests coming in at the same time and systematically completes all tasks before the end of day
• Able to work independently alone or with the team.
• Experienced in admin work, good with google office and quick in picking up using computer systems
• Detailed oriented, meticulous, careful
• Tertiary students with 1 year of work experience are welcome to apply

Job Type: Internship

Contract length: 9 months

Pay: $, 1,400.00 per month

Benefits:

• Employee discount

Work Location: In person

Operations

• Help run daily operations for security systems (like CCTV, access control, alarm systems).
• Work with internal teams to keep projects on track.
• Monitor timelines, budget use, and manpower needs.

Client & Vendor Support

• Arrange installations and maintenance with clients.
• Handle customer questions or complaints.
• Work with vendors and subcontractors to get parts and services.

Team Support

• Help the Operations Manager oversee technicians and engineers.
• Ensure team follows safety and work procedures.
• Assist in planning staff deployment.

Documentation & Inventory

• Keep project and service records organized.
• Monitor stock levels and order parts when needed.
• Create weekly/monthly reports on project and maintenance work.

Requirements

• Diploma or NITEC in Engineering (Computer, Electrical, or related fields).
• Basic knowledge in ELV, IT, and security systems is preferred.
• At least 2 years of experience in the IT/security field.
• Able to read and understand basic AutoCAD drawings.
• Good communication and teamwork skills.

We regret only shortlisted candidates will be contacted. All applications will be handled confidentially. By submitting your application, you agree to the collection, use, retention, and disclosure of your personal information to prospective employers.

Wecruit Pte Ltd

EA License No: 20C0270

JOB DESCRIPTION

Position: Client Support Executive

Company: PURE International (Singapore) Pte Ltd

Location: Singapore

Report to: Head of Memberships and Client Experience

Responsibilities:

· Attend to email enquiries on Zohodesk, requests and feedback within SLA

· Responsible for membership administration such as processing suspension and reactivation of accounts, and termination of accounts

· Review and execute members' requests such as transfer of membership, issuance of membership passes, processing of refunds and other account-related matters

· Work closely with various departments, namely Sales, Operations and Finance teams to resolve members' enquiries or requests pertaining to account matters

· Other administrative duties assigned on ad-hoc basis

Requirements:

· Minimum Diploma in any discipline with strong customer service background

· Fresh graduates are welcomed to apply

· Good oral and written communication skills in English

· Able to multi-task, is detailed-oriented and resourceful

· Excellent organizational and time management skills

Overview

We're seeking a proactive and organised Client Support Coordinator to join our Singapore team. You'll be the key link between our clients and internal teams, ensuring smooth communication, timely follow-ups and a great overall client experience.

Responsibilities

• Handle client enquiries and coordinate responses with internal teams
• Maintain client records, updates and documentation accurately
• Support onboarding processes and ensure smooth client handovers
• Prepare reports, presentations and follow-up summaries after meetings
• Assist in scheduling client appointments and internal reviews
• Track and follow up on client feedback to support service improvement

Requirements

• Local Polytechnic Diploma/Degree in Business, Communications or related fields
• Excellent communication and interpersonal skills
• Detail-oriented with good multitasking abilities
• Proficiency in MS Office/Google Suite; CRM experience a plus
• A team player with a client-first mindset

What's in it for you?

• Hands-on exposure to client management and support processes
• Mentorship from experienced client relationship professionals
• Growth opportunities in client servicing, operations or sales support
• A collaborative and people-focused work culture

Job Types: Full-time, Permanent, Fresh graduate

Pay: $2, $3,500.00 per month

Benefits:

• Health insurance
• Professional development

Work Location: In person