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Join to apply for the Manager, Professional Services role at OpenText

Join to apply for the Manager, Professional Services role at OpenText

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OPENTEXT

OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.

OPENTEXT

OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.

YOUR IMPACT

OpenText Professional Services provides advice and guidance to our clients and partners on how to best adopt OpenText best practice. Managers lead our efforts with clients, partners, and our staff to ensure Customer Success and oversee successful delivery of programs, ensuring it is delivered to meet the clients expectations and is delivered within budget.

The Manager role is responsible for working with the Delivery team and leading consulting teams in delivering quality implementations to OpenText clients. They provide oversight and management to implementations. This includes project scope, sizing, efforts and cost. A high focus is on client success and financial management of project estimates and margins.

This is a hybrid role that requires the successful candidate to be working in the office for a minimum of 3 days a week.

What The Role Offers

• Planning: Ensure the Professional Services plan achieves company goals with continued achievement of the margin targets of the business.
• Alignment: See that the Professional Services offerings are in alignment with customer and company needs.
• Management: Hire, ramp, and manage performance to drive employee development and maximize retention.
• Engagement: Assure that the teams are achieving the revenue plan and align internal and partner resources to drive customer success and margins of the business; guaranteeing exceptional quarterly and annual sales achievement.
• Revenue: Close recurring business with accounts of all sizes. Develop relationships with key customers. Provide offerings that support all types of customers in all stages of their lifecycle.
• Leadership: Build, develop and retain a high performing team that lead positive contributions throughout the company.
• Product Leadership: Become an expert in the features, benefits and application of OpenText EIM vision, product roadmaps, install base and technologies and effectively communicate customer requirements to the product teams.
• Other related duties as assigned
  
  

• Accountable for overseeing delivery and operational results of specialized programs, while planning, hiring, performance, engagement, and development of the team(s)
• Manages end to end delivery of results – typically through a team of professional/technical individual contributors
• Translates cascaded plans into ongoing deliverables, business targets or project steps and guides execution
• Ensures annual plans and deliverables are met
• Recommends changes to policies, influences methods and techniques within own discipline and establishes standards for own and related teams
• Exercises judgment in selecting methods, adapting techniques and evaluating criteria for obtaining results
• Works on issues of diverse scope where analysis of situation or data requires evaluation of a variety of factors
• Develops detailed action plans to deliver results
• Networks with key contacts outside own area of expertise
• Adapts style in delivering messages that relate to the wider business
• Effectively communicates and presents results and recommendations across disciplines, helping to manage change
• Provides regular and effective performance feedback and coaching, advocates for the development of team members and develops effective interviewing and selection skills
• Ideally possesses a minimum of 5 years of related professional experience
  

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Project Management and Information Technology
• Industries Software Development

Referrals increase your chances of interviewing at OpenText by 2x

Kallang, Central Singapore Community Development Council, Singapore 6 days ago

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Hiring Manager: Vabhav Pruthi

Talent Acquisition Advisor: Ruby Huang

Job Code Level: CGM1

Refer Your Friends!

YOUR IMPACT

OpenText Professional Services provides advice and guidance to our clients and partners on how to best adopt OpenText best practice. Managers lead our efforts with clients, partners, and our staff to ensure Customer Success and oversee successful delivery of programs, ensuring it is delivered to meet the clients expectations and is delivered within budget.

The Manager role is responsible for working with the Delivery team and leading consulting teams in delivering quality implementations to OpenText clients. They provide oversight and management to implementations. This includes project scope, sizing, efforts and cost. A high focus is on client success and financial management of project estimates and margins.

This is a hybrid role that requires the successful candidate to be working in the office for a minimum of 3 days a week.

WHAT THE ROLE OFFERS

• Planning: Ensure the Professional Services plan achieves company goals with continued achievement of the margin targets of the business.
• Alignment: See that the Professional Services offerings are in alignment with customer and company needs.
• Management: Hire, ramp, and manage performance to drive employee development and maximize retention.
• Engagement: Assure that the teams are achieving the revenue plan and align internal and partner resources to drive customer success and margins of the business; guaranteeing exceptional quarterly and annual sales achievement.
• Revenue: Close recurring business with accounts of all sizes. Develop relationships with key customers. Provide offerings that support all types of customers in all stages of their lifecycle.
• Leadership: Build, develop and retain a high performing team that lead positive contributions throughout the company.
• Product Leadership: Become an expert in the features, benefits and application of OpenText EIM vision, product roadmaps, install base and technologies and effectively communicate customer requirements to the product teams.
• Other related duties as assigned

WHAT YOU NEED TO SUCCEED

• Accountable for overseeing delivery and operational results of specialized programs, while planning, hiring, performance, engagement, and development of the team(s)
• Manages end to end delivery of results – typically through a team of professional/technical individual contributors
• Translates cascaded plans into ongoing deliverables, business targets or project steps and guides execution
  • Ensures annual plans and deliverables are met
  • Recommends changes to policies, influences methods and techniques within own discipline and establishes standards for own and related teams
• Exercises judgment in selecting methods, adapting techniques and evaluating criteria for obtaining results
• Works on issues of diverse scope where analysis of situation or data requires evaluation of a variety of factors
• Develops detailed action plans to deliver results
• Networks with key contacts outside own area of expertise
• Adapts style in delivering messages that relate to the wider business
  • Effectively communicates and presents results and recommendations across disciplines, helping to manage change
• Provides regular and effective performance feedback and coaching, advocates for the development of team members and develops effective interviewing and selection skills
• Ideally possesses aminimum of 5 years of related professional experience

OpenText's efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.

If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please submit a ticket at Ask HR . Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace.

What impact will you make?

As a Professional Services Consultant, you will support major Enterprise Architecture projects in Singapore. You'll guide clients through EA programs using platforms like HOPEX, Horizzon, and Alfabet, tailoring solutions to their needs.

You'll lead project scoping, workshops, specifications, testing, and training, while managing a team of solution engineers.

You'll be part of the international Professional Services team within the Customer Success Organization, reporting to the Director of Professional Services APAC. The role is hybrid and based in Singapore, requiring flexibility with time zones.

Your tasks include:

· Advising on EA best practices and supporting value delivery via architecture & portfolio management.

· Preparing and leading scoping meetings.

· Analyzing architectural elements and recommending improvements and best practices.

· Identifying client needs; suggesting methods/tools, defining and validating the Groups' customizations, and

creating user and methodology guides.

· Leading sessions and tailoring materials.

· Overseeing project timelines and workloads.

· Managing client relationships and leading steering committees.

· Spot new opportunities and communicate client flow.

· Enhancing knowledge base and practices.

· Handling timesheets, forecasts, and expenses.

What are we looking for?

• Experience: Minimum 3 years in a similar role, working for a Saas, global company.
• Core Expertise: Enterprise Architecture & EA software implementation (Government, Finance, Insurance, and Telecom).
• Certifications: EA Framework (e.g. TOGAF) and Project Management (e.g. PMP, CAPM, Prince2, etc.).
• EA Tools: Hands-on experience on EA platforms (Horizzon, HOPEX, Alfabet…) preferred.
• Software integration: experience in writing functional specifications and UAT test cases.
• Leadership & Project Management: Leading & managing multiple projects. Strong planning and scope negotiation skills.
• Storytelling & Communication: Strong storytelling skills to communicate business value and outcomes to both business and IT audiences.
• Interpersonal Skills: Confident presenter, strong communicator, relationship builder, and mentor for customer success.
• Personal Qualities: High ownership, customer-focused, honest, and able to navigate ambiguous environments.
• Work Approach: Results-oriented, hands-on, analytical, process- and numbers-oriented, with an agile approach to output.
• Willingness to Travel: Open to occasional travel within APAC to enhance customer engagement. Occasional International travel may be involved for company events.
• Educational Background: Bachelor's degree in IT or equivalent.

What is in it for you?

· Competitive Pay & Bonuses: We value your contributions with a great base salary and performance bonuses.

· Plenty of Time to Recharge: Enjoy 20 vacation days every year to relax and spend time with your loved ones.

Plus, you'll earn 1 extra day from year 6 to year 10

· Health and Wellness First:Comprehensive health insurance and 14 days of sick leave to keep you covered.

· Work from Anywhere: Need a change of scenery? Possibility to work up to 6 weeks per year outside Singapore (Subject to Approval).

· A Vibrant Office on Orchard Road: Our Singapore office is in a prime location with all the perks of cosmopolitan life just steps away.

· Strong Team Culture: Join a supportive team of colleagues who'll brighten your day and work together towards

shared goals, fostering a positive and motivating environment.

· Global Collaboration: Work in an international environment alongside talented people from all over the world.

· Your Ideas Matter: Have a fresh perspective? We're always open to your ideas, no matter how long you've been

here.

· Grow with Us: Be part of an exciting, fast-growing global software company with an entrepreneurial spirit and

minimal bureaucracy.

The Consultant / Senior Consultant is responsible for acquisition of prospective clients and employees for professional services department.

KEY RESPONSIBILITIES

• Developing new business accounts and relationship management with clients
• Communicate terms and conditions of professional services business including pricing (with appropriate approval) and guarantee provisions with clients to ensure mutual understanding of service expectations and costs.
• Liaise with key stakeholders on their outsourcing needs.
• Provide advice and solutions to stakeholder’s queries on outsourcing project milestones/deliverables.
• Source for candidates via job portals and by any other means
• To attract, select and interview quality candidates who match the specific outsourcing project needs of our clients.
• Coordinate meeting/discussion between candidates and clients
• Seek feedback from the client on candidate’s quality of deliverable.
• Brief the candidate about the responsibilities, salary, benefits, and career prospects of the assignment.
• To monitor the performance of all contract candidates and to prepare the necessary paperwork to ensure proper payment to the employee and by the customer.
• To manage and retain good candidates.
• Manage offers and ensure smooth onboarding for new hires.
• Regular client visits to build and maintain strong relationship with clients.
• Conduct periodic project milestone evaluation meeting with clients/candidates.
• Conduct performance review of candidates/employees who are on projects.
• To meet monthly sales target in GP & Contribution.

REQUIREMENTS

• Good communication skills (written and verbal)
• Good interpersonal & negotiation skills
• Able to do presentations to reputed prospects/clients.
• Able to favourably influence decision making from key executives of targeted clients.
• Good relationship building skills.
• Strong working knowledge of staffing techniques & resource management
• Able to drive conversations around outsourced solution & benefits that that it can deliver.
• Exposure to working on outsourcing project delivery and milestone management.
• Experienced in legal contract review and assessment as well as in driving discussions on contractual terms with client’s legal department.
• Possess a high degree of diplomacy and tact in managing issues and difficult situations.
• Actively involved in a highly dynamic and fast-paced work environment
• Pro-active and takes initiative.
• Proficient in MS Office (Word, Excel, PowerPoint).
• Experience
• A tertiary education in any discipline
• Any IT/Technology certification
• Consultant - Minimum of 1 years’ experience in professional service-related industry is preferred.

If you feel that your profile is suitable for this position, please click on ‘APPLY NOW’ to submit your application. Kindly provide details of your availability and expected salary in your resume. All information will be kept strictly confidential and shortlisted candidates will be contacted.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to EVO Outsourcing Solutions Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at evo-sg.com/privacy-policy. You acknowledge that you have read, understood, and agree with the Privacy Policy.

What impact will you make?

As a Professional Services Consultant, you will support major Enterprise Architecture projects in Singapore. You’ll guide clients through EA programs using platforms like HOPEX, Horizzon, and Alfabet, tailoring solutions to their needs.

You’ll lead project scoping, workshops, specifications, testing, and training, while managing a team of solution engineers.

You’ll be part of the international Professional Services team within the Customer Success Organization, reporting to the Director of Professional Services APAC. The role is hybrid and based in Singapore, requiring flexibility with time zones.

Your tasks include:

· Advising on EA best practices and supporting value delivery via architecture & portfolio management.

· Preparing and leading scoping meetings.

· Analyzing architectural elements and recommending improvements and best practices.

· Identifying client needs; suggesting methods/tools, defining and validating the Groups’ customizations, and

creating user and methodology guides.

· Leading sessions and tailoring materials.

· Overseeing project timelines and workloads.

· Managing client relationships and leading steering committees.

· Spot new opportunities and communicate client flow.

· Enhancing knowledge base and practices.

· Handling timesheets, forecasts, and expenses.

What are we looking for?

• Experience : Minimum 3 years in a similar role, working for a Saas, global company.
• Core Expertise: Enterprise Architecture & EA software implementation (Government, Finance, Insurance, and Telecom).
• Certifications: EA Framework (e.g. TOGAF) and Project Management (e.g. PMP, CAPM, Prince2, etc.).
• EA Tools: Hands-on experience on EA platforms (Horizzon, HOPEX, Alfabet…) preferred.
• Software integration: experience in writing functional specifications and UAT test cases.
• Leadership & Project Management: Leading & managing multiple projects. Strong planning and scope negotiation skills.
• Storytelling & Communication : Strong storytelling skills to communicate business value and outcomes to both business and IT audiences.
• Interpersonal Skills : Confident presenter, strong communicator, relationship builder, and mentor for customer success.
• Personal Qualities : High ownership, customer-focused, honest, and able to navigate ambiguous environments.
• Work Approach : Results-oriented, hands-on, analytical, process- and numbers-oriented, with an agile approach to output.
• Willingness to Travel : Open to occasional travel within APAC to enhance customer engagement. Occasional International travel may be involved for company events.
• Educational Background : Bachelor’s degree in IT or equivalent.

What is in it for you?

· Competitive Pay & Bonuses : We value your contributions with a great base salary and performance bonuses.

· Plenty of Time to Recharge: Enjoy 20 vacation days every year to relax and spend time with your loved ones.

Plus, you’ll earn 1 extra day from year 6 to year 10

· Health and Wellness First: Comprehensive health insurance and 14 days of sick leave to keep you covered.

· Work from Anywhere: Need a change of scenery? Possibility to work up to 6 weeks per year outside Singapore (Subject to Approval).

· A Vibrant Office on Orchard Road: Our Singapore office is in a prime location with all the perks of cosmopolitan life just steps away.

· Strong Team Culture: Join a supportive team of colleagues who’ll brighten your day and work together towards

shared goals, fostering a positive and motivating environment.

· Global Collaboration: Work in an international environment alongside talented people from all over the world.

· Your Ideas Matter: Have a fresh perspective? We’re always open to your ideas, no matter how long you’ve been

here.

· Grow with Us: Be part of an exciting, fast-growing global software company with an entrepreneurial spirit and

minimal bureaucracy.

The Consultant / Senior Consultant is responsible for acquiring prospective clients and employees for the professional services department.

• Develop new business accounts and manage relationships with clients.
• Communicate terms and conditions of professional services, including pricing (with approval) and guarantee provisions, to ensure mutual understanding of service expectations and costs.
• Liaise with key stakeholders regarding their outsourcing needs.
• Provide advice and solutions to stakeholders’ queries on outsourcing project milestones and deliverables.
• Source candidates via job portals and other means.
• Attract, select, and interview quality candidates matching the specific outsourcing project needs.
• Coordinate meetings/discussions between candidates and clients.
• Seek feedback from clients on candidate quality of deliverables.
• Brief candidates about responsibilities, salary, benefits, and career prospects.
• Monitor the performance of all contract candidates and prepare necessary paperwork for proper payment.
• Manage and retain good candidates.
• Manage offers and ensure smooth onboarding for new hires.
• Visit clients regularly to build and maintain strong relationships.
• Conduct periodic project milestone evaluations with clients and candidates.
• Conduct performance reviews of candidates/employees on projects.
• Meet monthly sales targets in GP & contribution.

• Good communication skills (written and verbal).
• Good interpersonal and negotiation skills.
• Ability to present to prospects/clients.
• Ability to influence decision-making of key client executives.
• Strong relationship-building skills.
• Knowledge of staffing techniques and resource management.
• Ability to discuss outsourced solutions and their benefits.
• Experience in outsourcing project delivery and milestone management.
• Experience in legal contract review and discussions with legal departments.
• Diplomacy and tact in managing issues and difficult situations.
• Ability to work in a dynamic, fast-paced environment.
• Proactive and takes initiative.
• Proficient in MS Office (Word, Excel, PowerPoint).

If your profile suits this position, please click ‘APPLY NOW’ to submit your application. Include your availability and expected salary in your resume. All information will be kept confidential. Shortlisted candidates will be contacted.

By submitting your personal data and CV, you consent to EVO Outsourcing Solutions Pte Ltd and affiliates collecting, using, and disclosing your data as per the Privacy Policy at evo-sg.com/privacy-policy. You confirm that you have read, understood, and agree to the Privacy Policy.

Join to apply for the Professional Services Sales Manager role at Adobe

2 days ago Be among the first 25 applicants

Join to apply for the Professional Services Sales Manager role at Adobe

Our Company

Changing the world through digital experiences is what Adobe’s all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences! We’re passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen.

Our Company

Changing the world through digital experiences is what Adobe’s all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences! We’re passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen.

We’re on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours!

Creativity for All

Adobe is a place where exceptional people work – don’t just take our word for it, our employees have recently voted us #1 on the Great Place to Work list for the 10th consecutive year!

We’re proud to offer market leading employee benefits designed to suit your lifestyle. Some of the great benefits include health insurance, global days off, wellness fund, market-leading parental leave, access to our Employee Stock Purchase Program and programs designed to help continue to build your career.

We also proudly empower our employees to get involved with corporate social responsibility and offer a broad range of opportunities to make a bigger impact through philanthropy, employee, and community engagement.

We know that people are the differentiator in our business, and that's why we want to meet you.

The Opportunity

Adobe is seeking a dynamic and consultative Professional Services Sales Manager to drive growth of Adobe’s Digital Experience business through strategic services engagements. This role is responsible for selling Adobe’s consulting and implementation services to enterprise customers across APAC, enabling them to accelerate time-to-value and realize their digital transformation goals.

The ideal candidate will have a proven track record in enterprise services sales, strong executive presence, and a consultative approach to building long-term client partnerships.

What You’ll Do

• Develop and close Professional Services sales opportunities aligned with Adobe Experience Cloud solutions, including AEM, Real-Time CDP, Journey Optimizer, and Workfront.
• Work closely with Adobe’s license sales teams to drive services attachment and influence strategic deals.
• Engage customer stakeholders to understand business goals and craft tailored services solutions that drive measurable outcomes.
• Collaborate with solution consultants and delivery teams to scope, estimate, and propose services engagements.
• Create and negotiate Statements of Work (SOWs), pricing models, and project timelines.
• Build strong relationships with Adobe’s strategic partners to support co-selling and delivery excellence.
• Maintain accurate forecasting and pipeline management using Salesforce and other internal tools.
• Focus on Singapore plus few other countries in SEA. Prior regional Sales experience a plus.
  
  

• 8+ years of enterprise professional services sales experience, preferably in SaaS, Digital Experience, Marketing Technology, or Enterprise Software.
• Strong consultative selling skills with ability to navigate complex sales cycles and influence C-level stakeholders.
• Experience in scoping and selling large-scale services engagements, including discovery, implementation, integration, and change management.
• Proven ability to collaborate in a matrix environment across sales, consulting, customer success, and partner teams.
• Excellent communication, presentation, and negotiation skills.
• Bachelor’s degree in Business, Marketing, Technology or a related field.
  
  

• Knowledge of Adobe Experience Cloud solutions.
• Background in working with digital agencies, system integrators, or management consulting firms.
• Regional experience across Southeast Asia, Greater China, or Korea (depending on hiring market).
• Experience in industries such as telecommunications, financial services, or public sector is a plus.
  
  

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Other
• Industries Software Development

Referrals increase your chances of interviewing at Adobe by 2x

Toa Payoh, Central Singapore Community Development Council, Singapore 7 hours ago

Johor Bahru, Johore, Malaysia 1 month ago

Johor Bahru, Johore, Malaysia 1 month ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

Get AI-powered advice on this job and more exclusive features.

As one of the most established cybersecurity companies in the world, we at NetWitness are hard at work every day helping our customers and partners better protect their organizations from cyberattacks. Our products and incident response services are used within most large enterprises, governments and militaries for incident response and threat hunting.

We are looking for someone who leverages in-depth industry knowledge of the business environment and various technical solutions to assist the customer to gain market share and increase operational efficiencies. You will provide technical and consultative leadership for Consulting technical solutions opportunities on a range of complex engagements, focused on an industry or service offering.

*This position will require travel, primarily within Asia*

Responsibilities

• To provide technical and consultative services on NetWitness solutions on a range of complex consulting engagement projects.
• These projects may include conducting workshops, analyzing requirements, developing solution design and recommendations, documentation, and delivering training of NetWitness solutions for the customer.
• Works closely with project managers (or acts as project manager), other personnel, and the customer to ensure a smooth project implementation and transition from start to completion.
• Delivers services both independently as well as in a team environment, working closely with NetWitness sales, other personnel, and clients.
• Works on complex projects and manages multiplework streams. Defines and authors deliverables. Delivers projects with approved methodology while adhering to margin, planning, and SOW requirements.
• Leads project quality assurance activities, including technical QA reviews. Understands and adheres to proper escalation and change control procedures. Validates requirements, limited prototyping and functionality design and creates proposals that address current and evolving client requirements.
• May manage or function as technical lead on small to medium projects or workstreams of larger, more complex projects. Understands customer business challenges and provides strategy that addresses long term goals. Independently analyzes large amounts of data, provides logical options, create and delivery correct documentation, sound work products and deliverables to achieve customer satisfaction.
• Prepares, maintains and submits activity/progress reports and time recording/management reports in accordance with published procedures. Keeps stakeholders informed of activities and issues promptly. Completes end-of-project reports. Provides knowledge transfer and training throughout and at the completion of assigned projects.
• Prepares detailed project plans of an engagement within the standards of project management methodologies. Reviews and validates statement of work (SOW). Categorizes requirements into a project

Technical Responsibilities

• Work with customers to better enabletheir ability to hunt for and detectthreats.
• Track threat actors and associated tactics, techniques, and procedures (TTPs).
• Hunt for and identify threat actor groupsand their techniques, tools, and processes.
• Provide input on cybersecurity best practices, especially as pertains to threat intel, threat hunting, and using/incorporating Network (NDR), Endpoint (EDR), and Log (SIEM) analysis.
• Develop detection content and use cases within the NetWitness product for Network full packet capture, EDR, SOAR, and SIEM.
• Develop advanced queriesand alerts to detect adversary actions.
• Develop dashboards and reports to identify potential threats, suspicious/anomalous activity, malware, etc.
• Assess customer gaps in visibility and provide next-step recommendations.
• Assist customers to increase visibility and detection capability, working in synergy with incident response team members and providing expert advice about how to investigate potential attacks.
• Support with pre- and post-sale opportunities to help demonstrate advanced usage of the NetWitness product suite and Threat Hunting techniques.
• Support internal teams for cross-training, collaboration, innovation, and subject matter expertise Perform research and develop techniques to identify and mitigate threats,staying abreast of emerging threatsand developing creative solutions to solve customer issues.
• Lead Instructor for technical NW classes (regionsinclude APJ, AMER, EMEA).
• Provide assistance, technical knowledge, and troubleshooting to learners (external/internal).
• Act as technicalproduct SME for team.
• Help with sales project scoping,provide guidance to sales/clients.
• Guide and contribute in technical NetWitness course development.
• Assist in development of knowledge checks and technicalassessments.
• Participate in lab and contentQA.
• Maintain Instructor documentation, illustrations, notes, questions, presentation/topic order, tips & tricks for future instructors under existing documentation.
• Assisting in gatheringand building the lab use-cases.
• Assist with lab deployments/upgrades, particularly for lab images,class environments.
• Deliver or help in creatingat least one webinar every 6 months.
• Participate in publiccustomer training events (based on business need).

Required Experience/Qualifications:

• Ability to understand logging mechanisms for industry standardnetwork, security solutions, servers, and databases.
• Good understanding of networking/Security infrastructure.
• Ability to detail out data flow in a given topology.
• Strong communication skills,i.e., verbal, written,listening, and presentation.
• Analytical thinking and problem-solving skills.
• Proficiency in understanding key difference betweenlogs, events, packets,and incidents.
• In-depth knowledge on collection methodology such as Syslog,SNMP, ODBC, LEA, FTP, SFTP.
• Understanding of the OSI/TCP IP model.
• Added advantage with understanding of NAS/SAN, TAP, Load Balancers, and proxy solutions.
• Reasonably good analyticscapability.
• Proficient in configuring industry standard network/security solution such as routers, switches, firewalls, Windows/Unix servers and virtual machines.
• Good understanding of databases (SQL,Oracle and opensource database).
• Troubleshooting connectivity &communication issues betweendevices.
• Good understanding of Packet Capture(PCAP) and relatedtools such as Wireshark and Ethereal.
• Logical reasoning/correlation capabilities between various components in the networks.
• Skillsets on writingviews, triggers, shell scripts.
• Good understanding of various industrystandard practices such as SOC Strategy, IncidentResponse, and Breach Assessment.
• An understanding and application of the MITRE ATT&CK framework.
• A passion for research, new ideas, and uncovering the unknown aboutinternet threats and threat actors Expertise in at least one of the following: Network Forensics, Host Based Forensics, Log Analysis Basic threat intel understanding and analysis UNIX/Linux expertise, Specifically CentOS Understanding of baselining, tuning, and reviewing alerts generated by detection.
• Knowledge on variousthreats, security trends,security policy in the industry.
• Familiar with SecurityOperations Center (SOC) policies and procedures.
• Ability to work on concurrent projects.
• Bachelor's degree in Computer Science,Information technology or relevant experience.
• Excellent presentation, workshopfacilitation and interpersonal skills.
• Fluent English speakingand writing.
• Based in Singapore, candidates based overseaswill not be considered.
• Up to 50% travel expected,primarily within Asia Countries and may also require travelto EMEA and Middle East Countries occasionally.
• Professional security relatedqualification (i.e., CCNA, CISSP, GCIH, GCFA, and ECH) is preferred but not mandatory.
• Experience dealing with different globalregions is highlypreferred.
• NetWitness solution knowledgewould be considered an advantage.
• Federal security clearance can be an added advantage.

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Information Technology
• Industries Computer and Network Security

Referrals increase your chances of interviewing at NetWitness by 2x

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Join to apply for the Senior Professional Services Consultant role at Alation

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Join to apply for the Senior Professional Services Consultant role at Alation

Customers trust the Alation Data Intelligence Platform for self-service analytics, cloud transformation, data governance, and AI-ready data, fostering data-driven innovation at scale. With more than $340M in funding – valued at over $1.7 billion and nearly 600 customers, including 40% of the Fortune 100 — Alation helps organizations realize value from data and AI initiatives.

Alation has been recognized in 2024 as one of Inc. Magazine's Best Workplaces for the fifth time, a testament to our commitment to creating an inclusive, innovative, and collaborative environment.

Collaboration is at the forefront of everything we do. We strive to bring diverse perspectives together and empower each team member to contribute their unique strengths to live out our values each day. These are: Move the Ball, Build for the Long Term, Listen Like You’re Wrong, and Measure Through Customer Impact.

Joining Alation means being part of a fast-paced, high-growth company where every voice matters, and where we’re shaping the future of data intelligence with AI-ready data.

Join us on our journey to build a world where data culture thrives and curiosity is celebrated each day!

Job Description

Alation’s Professional Services team implements Alation at key customers, delivering immediate value, broad adoption, with an unparalleled customer experience. We’re looking for someone excited to work with Alation’s industry-leading technology to truly drive data culture at forward-thinking enterprises. The right candidate loves engaging with customers, building trusted relationships, and ensuring a high-quality, timely implementation.

A Staff Consultant is one of the most experienced members of the Alation Professional Services team who possesses extensive experience in data management, software deployment, deep data management expertise, and an outstanding record of program delivery success. As the leading authority on Alation’s technology, they are primarily responsible for the installation, configuration, advising key client sponsors, and leading multi-phase implementation programs to

drive usage, adoption, and value.

What You'll Do

• Lead Alation software implementations of enterprise customers
• Participate in account knowledge transfer sessions with Alation pre-sales.
• Advise on best practices for defining and populating data classifications, domains, taxonomies, glossaries, documentation content, and lineage.
• Conduct training and advise customers on the approach and use of key product
  
  
  

• Lead the customer through on-premise and cloud-based product installation procedures.
• Lead the customer through single sign-on, authentication configuration to LDAP or Active Directory.
• Configure out-of-the-box database, file system, and Business Intelligence tool
  
  
  

• Provide project status reports and briefings.
• Identify opportunities for account expansion.
• Document lessons learned, tips/tricks, and contribute knowledge base articles.
• Participate in customer community forums.
  
  
  

• Energized and excited about being in a high-growth, startup environment
• Passionate about continuously innovating and improving.
• Comfortable working in a non-traditional office environment using virtual teaming and working remotely.
• Strong analytical and troubleshooting skills to resolve technical and project challenges.
• Professional customer-facing communications and client-management skills.
• Demonstrated inclination to share knowledge and assist teammates.
• Willing to travel 30%.
  
  
  

• Minimum 5+ years of consulting experience in a lead role.
  
  
  

• Experience with Azure, AWS, and GCP cloud deployments.
• Experience with multiple databases and excellent SQL skills.
• Experience with Business Intelligence tools, including Tableau, PowerBI, Looker, and Microstrategy.
• Experience administering Linux operating systems.
• Experience with Kubernetes and Docker deployments.
• Python or Java experience using REST APIs.
  
  
  

• Experience with Alation or other data catalog tools.
• Experience delivering services as part of a software company.
• Project Management/Scrum certifications (CAPM, PMP, Six Sigma etc).
• Hands on data & analytics experience.
• Fluency in multiple languages.
  
  
  

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Information Technology
• Industries Software Development

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