87 Production Analyst jobs in Singapore

Responsibilities:

· Manage day to day issues including daily health checks of applications and processes, working closely with end users, development staff and infrastructure teams to resolve incidents and/or mitigate outages.

· Perform in-depth analysis of production problems, identifies root causes and recommends solutions to resolve application malfunctions and prevent recurrence.

· Ensure all incidents, incidents and changes are progressed efficiently and effectively to meet application service levels

· Help in identifying, coordinating and implementing initiatives/projects that promotes efficiency and optimization of daily processes

· Proactively identify opportunities to improve system efficiency and/or availability

The role is part of an on-call support team (on-rotation basis) that ensures production stability

Requirements:

Education:

· Bachelor's degree in computer science or related field.

· At least 15 years of Mainframe experience

· At least 10 years of solid CARDLINK (Credit and Debit Card System) hands-on experience.

Essential:

· Manage support requests, incidents, issues, and tickets to deliver quality service for end-users.

· Provide procedural and technical support to various teams.

· Collaborate with internal and external stakeholders.

· Exhibit dedication and professionalism in all responsibilities.

· Demonstrate attention to detail.

· Communicate effectively across various channels.

· Manage multiple tasks efficiently.

· Work independently and as part of a team.

· Proactively identify and address potential issues to avoid outages.

· Prior application or production support experience is a plus

Key Domain/ Technical Skills

· Expert knowledge and experience in COBOL, JCL, VSAM, CICS, MQ Series, Ezytrieve

· Expert knowledge and use of Mainframe tools such as; Endevor, File-Aid, Control-M

We’re looking for a
Production Support Analyst
to support our team in
Singapore . This role offers the opportunity to work on meaningful projects, collaborate with talented colleagues, and contribute to the success of a growing company.
Key Responsibilities
Deliver a 1st class Production Support service to UOB’s Channel’s stakeholders. Responsible for availability, incident, problem and capacity management for the applications in scope. Response and resolve incidents, problem and user queries through proper analysis. Manage communication for Incidents (SLA breaches, Application Major Incidents, Logistics issue) and responsible for communications within team, manager and department. Drive technical remediation in line with agreed non-functional requirements. Evidence continual service improvement of processes and tasks (via automation). Ensures essential process / procedures are followed and contribute to defining standards. Coach and be receptive to coaching to uplift the team’s and your individual knowledge. Communicate complex technical issues to business users in a language they understand. Contribute in effective knowledge management best practices within team and organization. Work closely with 1st & 3rd level support and development teams to the incidents, problem and users queries are resolved within SLA.
Requirements:
5 + years of experience working in Banking IT industry support. Experience in Microsoft Dynamics CRM and Siebel CRM applications. Strong team player. Flexible and being able to manage time effectively. Able to work with sense of urgency under multiple deadlines and successfully organize and complete tasks with minimal supervision. Experience in L2 / L3 support in a Production Support group in a high availability / mission critical environment. Strong understanding of ITIL methodology.
Essential Technical Skill:
Good written and verbal communication skills and analytical ability System enhancements delivery experience in the banking industry
Hands on experience in design and configurations/development work
Experience in leading, with good results, design gathering and design workshops with users as part of change delivery or defects fixes work
Strong Oracle SQL and PL/SQL design and development skills
Ability to understand SLA / KPI and deliver items within correct time space
Ability to have vendor interaction and management skills
Any working experience with AML applications (eg. Fircosoft, Actimize. NR Detica) or Linux environment background
Key Domain/Technical Skills:
Banking functional and technical delivery experience, Oracle SQL / PL-SQL, Java, Unix shell scripts, DevOps change process familiarity (Bitbucket, Jenkins.), Control-M, Aldon
About RiDiK: RiDiK is a global technology solutions provider and a subsidiary of CLPS Incorporation (NASDAQ: CLPS), delivering cutting-edge end-to-end services across banking, wealth management, and e-commerce.
#J-18808-Ljbffr

Responsibilities
To lead and deliver with consistently good quality AML systems enhancements/changes into Production for BAU Production Issues
To provide reliable and timely Level 3 investigative and fix-it support for all AML systems
To provide reliable leadership and support during System Integration Testing and UAT phases.
To identify early and escalate critical delivery show stopper with proper context timely and to propose viable solutions or workarounds where possible
AML system changes/production fixes Design, Development and Unit Testing
Review and contribute to test planning for SIT and UAT
Manage and work with vendor teams to successfully deliver enhancements for AML systems
Manage and work with stakeholders during all phases of system changes delivery
Coordinate and plan with Infra and change management teams for application deployment activities in DevOps environment.
Setup and maintain application Infrastructure in Unix, Windows and Oracle environment
Effect system changes into test and production environments by following application change implementation process via the Bitbucket, Jenkins and Aldon change management tools
Conduct technical delivery/process knowledge and best practices sharing/training sessions with internal teams to raise teams competency level.
Requirements
Good written and verbal communication skills and analytical ability System enhancements delivery experience in the banking industry
Hands on experience in design and configurations/development work
Experience in leading, with good results, design gathering and design workshops with users as part of change delivery or defects fixes work
Strong Oracle SQL and PL/SQL design and development skills
Strong Java/ Javascript knowledge
System delivery Operational impact awareness
Ability to understand SLA / KPI and deliver items within correct time space
Ability to have vendor interaction and management skills
Any working experience with AML applications (eg. Fircosoft, Actimize. NR Detica) or Linux environment background
Key Domain/ Technical Skills
Banking functional and technical delivery experience, Oracle SQL / PL-SQL, Java, Unix shell scripts, DevOps change process familiarity (Bitbucket, Jenkins.), Control-M, Aldon
Implementation experience on the following will be of advantage:
AML Application (eg. Fircosoft, NR Detica, Actimize)
#J-18808-Ljbffr

Responsibilities
Manage day to day issues including daily health checks of applications and processes, working closely with end users, development staff and infrastructure teams to resolve incidents and/or mitigate outages.
Perform in-depth analysis of production problems, identifies root causes and recommends solutions to resolve application malfunctions and prevent recurrence.
Ensure all incidents, incidents and changes are progressed efficiently and effectively to meet application service levels
Help in identifying, coordinating and implementing initiatives/projects that promotes efficiency and optimization of daily processes
Proactively identify opportunities to improve system efficiency and/or availability
The role is part of an on-call support team (on-rotation basis) that ensures production stability.
Angeline Aw Kwee Choo (R )
A-IT Software Services Pte Ltd
EA License No: 24C2345
This is in partnership with the Employment and Employability Institute Pte Ltd (”e2i”).
e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives. By applying for this role, you consent to A-IT Software Services Pte Ltd’s PDPA and e2i PDPA.
#J-18808-Ljbffr

Responsibilities

· Investigate production issues, respond based on production defect severity SLAs.

· Manage and respond to users on timely manner.

· Log incident ticket for production issues and user queries

· Follow up on defect and incident closure and meet incident closure KPI.

· Make sure system availability as per respective agreed SLA.

· Ensure daily start of day (SOD) and end of day (EOD) execution for supported applications complete successfully.

· Provide support for annual Disaster Recovery (DR) exercise for supported applications.

· Provide support to System Engineers on server level patches / upgrade as and when applicable.

· Knowledge with 3rd party monitoring tools like Control-M, Genos, Splunk, SQL Monitor

· Knowledge with Market Data, and Genos monitoring setup and dashboard configuration

· Ensure application incident & task documentation is properly updated for each production release.

· Enthusiastic, hardworking, proactive and goal-oriented, with excellent communication and presentation skills, demonstrated professionalism and attention to detail.

· Proven ability to work and resolve production incidents under strict time constraints and provide workarounds using AS400/mainframe or Unix shell or DB scripts etc.

· Strong skills in AS400, Linux/Unix Shell scripting, MS SQL, Oracle, BMC Control-M Scheduler

Good to have understanding and experience of ITIL methodology (service operation)

Requirements

• Prior hand-on production support experience of OPEN Systems/AS4000
• Good support knowledge in either one of the retail or wholesale payment or customer information systems
• Willing to work in onsite shift-support model (24*7)
• Hands-on experience in writing AS400 and SQL queries and parsing logs for issue investigation
• Hands-on experience in writing shell scripts (UNIX) and optimize incidents investigation.
• Strong written, oral communication skills and able to manage user.
• Ability to easily adopt to any technology / environment.
• 2 or more years’ production support experience in bank or financial vendors across multiple technologies / platform
• Be able to work in fast pace and high-pressure working environment.
• Willingness to work across platforms – UNIX / open, AS/400 and mainframe

Key Domain/ Technical Skills:

ITIL
UNIX / Open systems
SQL
AS/400 (will be a added advantage)

Responsibilities:

· Manage day to day issues including daily health checks of applications and processes, working closely with end users, development staff and infrastructure teams to resolve incidents and/or mitigate outages.

· Perform in-depth analysis of production problems, identifies root causes and recommends solutions to resolve application malfunctions and prevent recurrence.

· Ensure all incidents, incidents and changes are progressed efficiently and effectively to meet application service levels

· Help in identifying, coordinating and implementing initiatives/projects that promotes efficiency and optimization of daily processes

· Proactively identify opportunities to improve system efficiency and/or availability

The role is part of an on-call support team (on-rotation basis) that ensures production stability

Requirements:

Education:

· Bachelor’s degree in computer science or related field.

· At least 15 years of Mainframe experience

· At least 10 years of solid CARDLINK (Credit and Debit Card System) hands-on experience.

Essential:

· Manage support requests, incidents, issues, and tickets to deliver quality service for end-users.

· Provide procedural and technical support to various teams.

· Collaborate with internal and external stakeholders.

· Exhibit dedication and professionalism in all responsibilities.

· Demonstrate attention to detail.

· Communicate effectively across various channels.

· Manage multiple tasks efficiently.

· Work independently and as part of a team.

· Proactively identify and address potential issues to avoid outages.

· Prior application or production support experience is a plus

Key Domain/ Technical Skills

· Expert knowledge and experience in COBOL, JCL, VSAM, CICS, MQ Series, Ezytrieve

· Expert knowledge and use of Mainframe tools such as; Endevor, File-Aid, Control-M

Responsibilities

· Manage day to day issues including daily health checks of applications and processes, working closely with end users, development staff and infrastructure teams to resolve incidents and/or mitigate outages.

· Perform in-depth analysis of production problems, identifies root causes and recommends solutions to resolve application malfunctions and prevent recurrence.

· Ensure all incidents, incidents and changes are progressed efficiently and effectively to meet application service levels

· Help in identifying, coordinating and implementing initiatives/projects that promotes efficiency and optimization of daily processes

· Proactively identify opportunities to improve system efficiency and/or availability

· The role is part of an on-call support team (on-rotation basis) that ensures production stability.

Angeline Aw Kwee Choo (R )

A-IT Software Services Pte Ltd

EA License No: 24C2345

“This is in partnership with the Employment and Employability Institute Pte Ltd (“e2i”).

e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives. By applying for this role, you consent to A-IT Software Services Pte Ltd’s PDPA and e2i PDPA.

Responsibilities:

- To lead and deliver with consistently good quality AML systems enhancements/changes into Production for BAU Production Issues

- To provide reliable and timely Level 3 investigative and fix-it support for all AML systems

- To provide reliable leadership and support during System Integration Testing and UAT phases.

- To identify early and escalate critical delivery show stopper with proper context timely and to propose viable solutions or workarounds where possible

- AML system changes/production fixes Design, Development and Unit Testing

- Review and contribute to test planning for SIT and UAT

- Manage and work with vendor teams to successfully deliver enhancements for AML systems

- Manage and work with stakeholders during all phases of system changes delivery

- Coordinate and plan with Infra and change management teams for application deployment activities in DevOps environment.

- Setup and maintain application Infrastructure in Unix, Windows and Oracle environment

- Effect system changes into test and production environments by following application change implementation process via the Bitbucket, Jenkins and Aldon change management tools

- Conduct technical delivery/process knowledge and best practices sharing/training sessions with internal teams to raise teams competency level.

Requirements:

- Good written and verbal communication skills and analytical ability System enhancements delivery experience in the banking industry

- Hands on experience in design and configurations/development work

- Experience in leading, with good results, design gathering and design workshops with users as part of change delivery or defects fixes work

- Strong Oracle SQL and PL/SQL design and development skills

- Strong Java/ Javascript knowledge

- System delivery Operational impact awareness

- Ability to understand SLA / KPI and deliver items within correct time space

- Ability to have vendor interaction and management skills

- Any working experience with AML applications (eg. Fircosoft, Actimize. NR Detica) or Linux environment background

Key Domain/ Technical Skills:

Banking functional and technical delivery experience, Oracle SQL / PL-SQL, Java, Unix shell scripts, DevOps change process familiarity (Bitbucket, Jenkins.), Control-M, Aldon

Implementation experience on the following will be of advantage:

- AML Application (eg. Fircosoft, NR Detica, Actimize)

Job Title: Production Support Analyst (Banking Applications – Microsoft Dynamics CRM)

Job Summary

We are seeking an experienced Production Support Analyst to deliver first-class support for UOB's Channel applications. The role involves ensuring system availability, managing incidents and problems, and driving continual service improvements. The ideal candidate will have strong expertise in Microsoft Dynamics CRM and related technologies, with a proven track record in supporting mission-critical applications within the banking domain.

Key Responsibilities

• Deliver a high-quality Production Support service to stakeholders.
• Ensure availability, incident, problem, and capacity management for applications in scope.
• Analyze, respond, and resolve incidents, problems, and user queries.
• Manage communications for major incidents, SLA breaches, and related issues.
• Drive technical remediation in line with agreed non-functional requirements.
• Implement and evidence continual service improvements (including automation).
• Follow essential processes/procedures and contribute to defining standards.
• Coach and support team members to uplift knowledge and skills.
• Communicate complex technical issues to business users in a clear, understandable manner.
• Collaborate closely with L1, L3, and development teams to ensure incidents and queries are resolved within SLA.
• Contribute to knowledge management best practices within the team and organization.

Requirements

• Minimum 5 years' experience in Banking IT production support, with exposure to mission-critical applications.
• Strong hands-on experience in Microsoft Dynamics CRM and Siebel CRM.
• Experience in L2/L3 support for high availability environments.
• Solid understanding of ITIL methodology.
• Strong troubleshooting experience with:
  
  Distributed technologies (Microsoft Dynamics CRM, MS SQL Server, Unix, MQ, Oracle).
  
  Control-M batch jobs and SSIS packages.
  
  Middleware tools (MQ, BMC, Control-M, Remedy).
• Strong scripting/automation skills (Unix shell, Windows batch, or equivalent).
• Hands-on experience with scripting, debugging code, and writing database queries.
• Familiarity with DR & BCP execution.
• Competence in MS Excel, PowerPoint, and Word for reporting and communication.

Personal Skills

• Strong team player with the ability to work flexibly and manage time effectively.
• Comfortable working with urgency under multiple deadlines and minimal supervision.
• Excellent communication and interpersonal skills, able to explain technical issues clearly to non-technical users.
• Strong problem-solving abilities with a process-oriented mindset.
• Self-motivated, delivery-focused, and able to see the bigger picture while managing detail.
• Proven ability to build strong, long-term relationships with stakeholders at all levels.

Key Technical Domains

• Microsoft Dynamics CRM
• MS SQL Server
• Unix / Oracle
• Production Support (L2 focus)