193 Production Analyst jobs in Singapore

Direct message the job poster from RiDiK (a Subsidiary of CLPS. Nasdaq: CLPS)

Job Summary

We’re looking for a Production Support Analyst to support our team in Singapore . It's a 12 months renewable contract.

Responsibilities:

• Incident Management: Manage incidents according to defined processes and procedures, ensuring adherence to service targets and quality standards.
• Ticket Handling: Receive, analyze, and prioritize incoming tickets, assign them to appropriate teams or individuals, and ensure timely follow-up on resolutions.
• Issue Resolution: Troubleshoot and resolve complex technical issues within IT infrastructure environments, collaborating with cross-functional teams as needed.
• Root Cause Analysis: Identify recurring problems and implement preventative measures to minimize future occurrences.
• Communication: Effectively communicate status updates, outages, and other important information to stakeholders during production hours.
• Collaboration: Work closely with development teams, vendors, and external partners to address system issues and enhance overall system performance.
• Continuous Improvement: Proactively identify areas for process improvement and implement changes to improve efficiency and customer satisfaction.
• Reporting: Generate regular reports on incident trends, ticket resolution times, and other key metrics to help inform decision-making and drive continuous improvement efforts.
• Team Support: Assist in training new team members and provide guidance to junior staff members as needed.
• On-Call Support: Participate in after-hours on-call rotations to ensure system stability and availability outside of standard business hours.

Requirements:

Education :

• Bachelor’s degree in computer science or related field.
• About 6 years’ relevant experience preferably in a Finance Institution.

Must have:

• Minimum 4 years of experience working in Banking IT industry support .
• Experience in internet banking applications and mobile banking applications.
• Strong team player. Flexible and being able to manage time effectively.
• Able to work with sense of urgency under multiple deadlines and successfully organize and complete tasks with minimal supervision.
• Experience in L2 / L3 support in a Production Support group in a high availability / mission critical environment.
• Solid understanding of ITIL methodology.

Key Technical Skills:

• 3-4 years’ experience with Distributed Technologies - AIX, MQ, Java, RDBMS, connect-direct
• 2+ years’ experience supporting native iOS / Android applications in large Production environments.
• Support maintenance of OpenShift, container native applications and microservice design patterns.
• Two years of experience managing or supporting OpenShift or Kubernetes infrastructures.
• Experience with additional container, virtualization, or cloud technologies like Red Hat OpenShift Container Platform, Kubernetes, Docker, VMware vSphere, Amazon Web Services (AWS), etc.
• Ability to manage the container platform ecosystem.
• Assist in change review of container platform for new versions of OpenShift, Hotfixes, etc.
• Integrate multi-functional applications into container-based support services.
• Participate in a highly collaborative team environment, contributing to all phases of the development lifecycle.
• Troubleshoot software code issues and report findings.
• Review and provide feedback on project technical documentation.
• Assist in the troubleshooting of incidents, timely follow up with development team for fixes.
• Assist with trouble tickets with the ability to create, update, and close tickets, and track items to resolution (Remedy, Confluence, JIRA)
• Software Engineering & Change Management.
• Solid understanding of resiliency and redundancy designs.
• Interfaces and Messaging systems.

About CLPS RiDiK

RiDiK is a global technology solutions provider and a subsidiary of CLPS Incorporation (NASDAQ: CLPS), delivering cutting-edge end-to-end services across banking, wealth management, and e-commerce. With deep expertise in AI, cloud, big data, and blockchain, we support clients across Asia, North America, and the Middle East in driving digital transformation and achieving sustainable growth. Operating from regional hubs in 10 countries and backed by a global delivery network, we combine local insight with technical excellence to deliver real, measurable impact. Join RiDiK and be part of an innovative, fast-growing team shaping the future of technology across industries.

• Seniority level Associate

• Employment type Contract

• Job function Analyst
• Industries IT Services and IT Consulting and Banking

Referrals increase your chances of interviewing at RiDiK (a Subsidiary of CLPS. Nasdaq: CLPS) by 2x

Johor Baharu, Johore, Malaysia 1 month ago

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Direct message the job poster from RiDiK (a Subsidiary of CLPS. Nasdaq: CLPS)

Senior SEA Technical Recruiter @ RiDiK/CLPS

Job Summary

We’re looking for a Production Support Analyst to support our team in Singapore . It's a 12 months renewable contract.

Responsibilities:

• Incident Management: Manage incidents according to defined processes and procedures, ensuring adherence to service targets and quality standards.
• Ticket Handling: Receive, analyze, and prioritize incoming tickets, assign them to appropriate teams or individuals, and ensure timely follow-up on resolutions.
• Issue Resolution: Troubleshoot and resolve complex technical issues within IT infrastructure environments, collaborating with cross-functional teams as needed.
• Root Cause Analysis: Identify recurring problems and implement preventative measures to minimize future occurrences.
• Communication: Effectively communicate status updates, outages, and other important information to stakeholders during production hours.
• Collaboration: Work closely with development teams, vendors, and external partners to address system issues and enhance overall system performance.
• Continuous Improvement: Proactively identify areas for process improvement and implement changes to improve efficiency and customer satisfaction.
• Reporting: Generate regular reports on incident trends, ticket resolution times, and other key metrics to help inform decision-making and drive continuous improvement efforts.
• Team Support: Assist in training new team members and provide guidance to junior staff members as needed.
• On-Call Support: Participate in after-hours on-call rotations to ensure system stability and availability outside of standard business hours.

Requirements:

Education :

• Bachelor’s degree in computer science or related field.
• About 6 years’ relevant experience preferably in a Finance Institution.

Must have:

• Minimum 4 years of experience working in Banking IT industry support .
• Experience in internet banking applications and mobile banking applications.
• Strong team player. Flexible and being able to manage time effectively.
• Able to work with sense of urgency under multiple deadlines and successfully organize and complete tasks with minimal supervision.
• Experience in L2 / L3 support in a Production Support group in a high availability / mission critical environment.
• Solid understanding of ITIL methodology.

Key Technical Skills:

• 3-4 years’ experience with Distributed Technologies - AIX, MQ, Java, RDBMS, connect-direct
• 2+ years’ experience supporting native iOS / Android applications in large Production environments.
• Support maintenance of OpenShift, container native applications and microservice design patterns.
• Two years of experience managing or supporting OpenShift or Kubernetes infrastructures.
• Experience with additional container, virtualization, or cloud technologies like Red Hat OpenShift Container Platform, Kubernetes, Docker, VMware vSphere, Amazon Web Services (AWS), etc.
• Ability to manage the container platform ecosystem.
• Assist in change review of container platform for new versions of OpenShift, Hotfixes, etc.
• Integrate multi-functional applications into container-based support services.
• Participate in a highly collaborative team environment, contributing to all phases of the development lifecycle.
• Troubleshoot software code issues and report findings.
• Review and provide feedback on project technical documentation.
• Assist in the troubleshooting of incidents, timely follow up with development team for fixes.
• Assist with trouble tickets with the ability to create, update, and close tickets, and track items to resolution (Remedy, Confluence, JIRA)
• Software Engineering & Change Management.
• Solid understanding of resiliency and redundancy designs.
• Interfaces and Messaging systems.

About CLPS RiDiK

RiDiK is a global technology solutions provider and a subsidiary of CLPS Incorporation (NASDAQ: CLPS), delivering cutting-edge end-to-end services across banking, wealth management, and e-commerce. With deep expertise in AI, cloud, big data, and blockchain, we support clients across Asia, North America, and the Middle East in driving digital transformation and achieving sustainable growth. Operating from regional hubs in 10 countries and backed by a global delivery network, we combine local insight with technical excellence to deliver real, measurable impact. Join RiDiK and be part of an innovative, fast-growing team shaping the future of technology across industries.

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Contract

Job function

• Job function

  Analyst

• Industries

  IT Services and IT Consulting and Banking

Referrals increase your chances of interviewing at RiDiK (a Subsidiary of CLPS. Nasdaq: CLPS) by 2x

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Johor Baharu, Johore, Malaysia 1 month ago

Application Support Officer - SQL & Shell Scripting

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· Minimum 1-2 years of experience in an application support role.

· Proficiency in Unix commands, Shell scripting, and SQL queries.

· Knowledge of Job scheduling, Kafka, and ActiveMQ is a plus.

· Exposure to the banking industry is advantageous.

Strong team player with excellent interpersonal skills.

Mandatory Skill : MS SQL DBA, Always-on, Performance Tuning

Core Database Administration

• Manage and maintain SQL Server instances across development, QA, and production environments.

• Configure and support Always-On Availability Groups, failover clusters, and other HA/DR solutions

• Perform database installations, upgrades, patching, and migrations across SQL Server versions (2008–2019)

• Conduct performance tuning using indexing strategies, query optimization, and monitoring tools like SQL Profiler and Extended Events

BAU (Business-As-Usual) Support

• Provide L3-level support for escalated tickets from L2 teams, including incident resolution and root cause analysis

• Participate in 24x7 production support, including weekend and off-hours coverage for outages and scheduled activities

• Troubleshoot issues related to login failures, port conflicts, TLS/SSL handshakes, and cross-server connectivity

• Coordinate with infrastructure teams (e.g., firewall/DNS) to resolve network-related SQL issues

Monitoring & Reporting

• Set up and maintain automated alerts, health checks, and performance dashboards.

• Redesign and automate SQL reports based on business requirements

• Document resolution steps and best practices in centralized knowledge bases

Testing & Deployment

• Support UAT data setup for bug fixes and application releases

• Coordinate deployments to UAT and production environments in collaboration with development and infrastructure teams.

• Participate in Change Advisory Board (CAB) meetings for approval of DB changes

Security & Compliance

• Configure and maintain user roles, permissions, and SQL security policies.

• Provide audit deliverables for internal and external audits

Ensure compliance with organizational standards for data integrity and access control

Mandatory Skill: MS SQL DBA, Always-on, Performance Tuning

Core Database Administration

• Manage and maintain SQL Server instances across development, QA, and production environments.

• Configure and support Always-On Availability Groups, failover clusters, and other HA/DR solutions

• Perform database installations, upgrades, patching, and migrations across SQL Server versions (2008–2019)

• Conduct performance tuning using indexing strategies, query optimization, and monitoring tools like SQL Profiler and Extended Events

BAU (Business-As-Usual) Support

• Provide L3-level support for escalated tickets from L2 teams, including incident resolution and root cause analysis

• Participate in 24x7 production support, including weekend and off-hours coverage for outages and scheduled activities

• Troubleshoot issues related to login failures, port conflicts, TLS/SSL handshakes, and cross-server connectivity

• Coordinate with infrastructure teams (eg, firewall/DNS) to resolve network-related SQL issues

Monitoring & Reporting

• Set up and maintain automated alerts, health checks, and performance dashboards.

• Redesign and automate SQL reports based on business requirements

• Document resolution steps and best practices in centralized knowledge bases

Testing & Deployment

• Support UAT data setup for bug fixes and application releases

• Coordinate deployments to UAT and production environments in collaboration with development and infrastructure teams.

• Participate in Change Advisory Board (CAB) meetings for approval of DB changes

Security & Compliance

• Configure and maintain user roles, permissions, and SQL security policies.

• Provide audit deliverables for internal and external audits

Ensure compliance with organizational standards for data integrity and access control

· Minimum 2 year of experience in an application support role.

· Proficiency in Unix commands, Shell scripting, and SQL queries.

· Knowledge of Job scheduling, Kafka, and ActiveMQ is a plus.

· Exposure to the banking industry is advantageous.

· Ownership-oriented with the ability to meet SLAs without compromising on work quality.

· Provide 24x7 operational support for all production practices including weekends and holidays for Bank Security Apps.

Mandatory Skill: MS SQL DBA, Always-on, Performance Tuning

Core Database Administration

• Manage and maintain SQL Server instances across development, QA, and production environments.

• Configure and support Always-On Availability Groups, failover clusters, and other HA/DR solutions

• Perform database installations, upgrades, patching, and migrations across SQL Server versions (2008–2019)

• Conduct performance tuning using indexing strategies, query optimization, and monitoring tools like SQL Profiler and Extended Events

BAU (Business-As-Usual) Support

• Provide L3-level support for escalated tickets from L2 teams, including incident resolution and root cause analysis

• Participate in 24x7 production support, including weekend and off-hours coverage for outages and scheduled activities

• Troubleshoot issues related to login failures, port conflicts, TLS/SSL handshakes, and cross-server connectivity

• Coordinate with infrastructure teams (eg, firewall/DNS) to resolve network-related SQL issues

Monitoring & Reporting

• Set up and maintain automated alerts, health checks, and performance dashboards.

• Redesign and automate SQL reports based on business requirements

• Document resolution steps and best practices in centralized knowledge bases

Testing & Deployment

• Support UAT data setup for bug fixes and application releases

• Coordinate deployments to UAT and production environments in collaboration with development and infrastructure teams.

• Participate in Change Advisory Board (CAB) meetings for approval of DB changes

Security & Compliance

• Configure and maintain user roles, permissions, and SQL security policies.

• Provide audit deliverables for internal and external audits

Ensure compliance with organizational standards for data integrity and access control

Mandatory Skill : MS SQL DBA, Always-on, Performance Tuning

Core Database Administration

• Manage and maintain SQL Server instances across development, QA, and production environments.

• onfigure and support Always-On Availability Groups, failover clusters, and other HA/DR solutions

• P rform database installations, upgrades, patching, and migrations across SQL Server versions (2008–2019)

• Con uct performance tuning using indexing strategies, query optimization, and monitoring tools like SQL Profiler and Extended Events

BAU (Business-As-Usual) Support

• P ovide L3-level support for escalated tickets from L2 teams, including incident resolution and root cause analysis

• P rticipate in 24x7 production support, including weekend and off-hours coverage for outages and scheduled activities

• T oubleshoot issues related to login failures, port conflicts, TLS/SSL handshakes, and cross-server connectivity

• C ordinate with infrastructure teams (e.g., firewall/DNS) to resolve network-related SQL issues

Monitoring & Reporting

• S t up and maintain automated alerts, health checks, and performance dashboards.

• R design and automate SQL reports based on business requirements

• D cument resolution steps and best practices in centralized knowledge bases

Testing & Deployment

• S pport UAT data setup for bug fixes and application releases

• C ordinate deployments to UAT and production environments in collaboration with development and infrastructure teams.

• P rticipate in Change Advisory Board (CAB) meetings for approval of DB changes

Security & Compliance

• C nfigure and maintain user roles, permissions, and SQL security policies.

• P ovide audit deliverables for internal and external audits

Ensure compliance with organizational standards for data integrity and access control

Job Description Summary – Production Control Analyst (PCA)
We are seeking a detail-oriented and experienced PCA to create, modify, and manage production schedules. Responsibilities include monitoring inventory levels, providing regular production status updates to management, and ensuring the timely delivery of products to customers. The PCA should closely monitor the production process to ensure orders are completed on time and within budget. Knowledge of material requirements planning and the ability to manage production deadlines are essential. An exceptional PCA demonstrates excellent time management, organizational, and problem-solving skills to ensure smooth production operations.
Job Responsibilities:
Build schedules based on time constraints and resource availability.
Create production plans considering available resources.
Manage dates on all production orders and communicate status promptly.
Articulate issues and resolution timelines at the component level.
Manage material parameters (lead time, lot size, MOQ, ABC classification) and understand their impact on inventory and service.
Understand demand planning, forecast flow, and variability impacts.
Apply bottleneck and line balancing concepts.
Address lumpy demand effects on supply chain and production.
Understand capacity planning, routings, and order scheduling.
Utilize Materials Management and Production Scheduling modules in the local MRP system.
Use SAP T-codes effectively.
Identify when to contact suppliers for expedite and subsequent steps.
Manage purchase order dates and understand escalation and shortage processes.
Manage blanket POs, including PAA/VMI/Consignment.
Use Excel (basic functions, VLOOKUP, pivot tables) and analyze data from Power BI.
Understand the broader impact of scheduling decisions and analyze root causes using problem-solving techniques like 5 Whys, MAAR, PDCA, A3.
Synthesize data to identify root causes of issues.
Understand material flow within their area and the importance of coordination and handshakes.
Understand how schedules are executed on the shop floor and the impact of scheduling on customer delivery.
Coordinate priorities, resolve issues, and ensure flawless execution of the production plan.
Recognize how quality problems impact scheduling.
Experience and Education:
Minimum education: Degree related to supply chain or manufacturing.
Strong analytical skills and problem-solving ability.
Ideally, 2 years of experience.
Willingness to learn and take on challenges; entry-level candidates are welcome.
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