3,986 Product Support jobs in Singapore

4 weeks ago Be among the first 25 applicants

This range is provided by Opus 2. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

SGD50,000.00/yr - SGD58,000.00/yr

As a Product Support Analyst, you'll serve as the first point of contact for users of our legal technology products, providing timely, effective technical support through phone, email, and an internal portal. You'll troubleshoot and resolve software issues, document cases in our helpdesk system, and escalate complex problems to second-line support when needed, all while maintaining a high standard of client communication and satisfaction.

In addition to support, you'll contribute to testing software updates, improving product documentation, and delivering product training or demonstrations. By identifying recurring issues and user feedback, you'll help shape product improvements alongside our Development and Product teams. This role is ideal for someone with a passion for legal tech, strong problem-solving abilities, and a desire to grow within a collaborative support environment.

What You'll Be Doing

• Act as the first point of contact for users, providing technical support via phone, email, and internal support portals
• Troubleshoot and resolve software-related issues, escalating complex cases to second-line support as needed
• Guide clients on product usage and best practices to maximize user experience and efficiency
• Log and manage support tickets using helpdesk or incident tracking systems, ensuring timely resolution and follow-up
• Assist in testing and validating new software features, patches, and updates before release
• Identify recurring issues and collaborate with Product and Development teams to drive long-term improvements
• Contribute to user-facing documentation and internal knowledge bases with clear, helpful instructions
• Support training sessions and product demonstrations, delivering guidance to clients and stakeholders
• Maintain a strong focus on professionalism, empathy, and client satisfaction in every interaction
  
  

• 1+ years of experience in customer support, IT helpdesk, or product support roles (preferably in SaaS or legal tech environments)
• Strong troubleshooting skills with the ability to diagnose and resolve software, login, and system-related issues
• Experience managing tickets through triage, SOP-driven resolution, and incident documentation
• Familiarity with help desk tools and ticketing systems (e.g., Zendesk, Jira, ServiceNow)
• Ability to handle password resets, user login issues, and local server requests (e.g., Magnum: Syncs, Restarts)
• Comfortable testing and validating new product releases alongside QA and development teams
• Skilled in creating and maintaining support documentation, including FAQs, how-to guides, and internal playbooks
• Basic understanding of SQL, APIs, or scripting languages (e.g., Python, Bash) is a plus
• Excellent verbal and written communication skills, with the ability to explain technical concepts clearly to non-technical users
• Strong multitasking and time management skills, with the ability to prioritize low- and medium-level tickets efficiently
• Demonstrated interest in legal technology and workflow-driven software solutions
• Willingness to shadow senior team members and document technical resolutions to build product expertise
  
  

• 22 days annual holidays, flexible working, and length of service entitlement
• Loyalty Share Scheme
• Healthcare Insurance
• Dental Insurance
• Additional Childcare Leave
• A day of leave to volunteer for charity and an active CSR team raising money towards a company charity
• Accessible and modern office spaces
• Company social events

• Seniority level Associate

• Employment type Full-time

• Job function Other
• Industries IT Services and IT Consulting

Referrals increase your chances of interviewing at Opus 2 by 2x

Get notified about new Product Support Analyst jobs in Singapore, Singapore .

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

Responsibilities:

• Assisting in product management, development, product homologation / local regulation development.

• Maintaining a comprehensive understanding of the company's vehicles, including their features, technologies, and potential issues.

• Providing technical assistance to dealers, fleet customers, and internal departments.

• Assisting with sales activities by providing product information, conducting demonstrations, and addressing customer inquiries and interacting with customers to understand their needs, explain vehicle features, and address any concerns or issues they may have.

• Developing and delivering technical training; Creating and maintaining technical documentation.

• Other duties or projects as assigned
  

Requirements:

• Diploma, in Engineering or its equivalent.

• No Experience required

• Class 3 Driving License, Class 4 driving license is advantageous

WHAT YOU WILL DO

We are looking for a committed and technically skilled Production Support Specialist to ensure the reliable performance of our systems and applications. This role requires strong analytical capabilities and cross-functional collaboration to maintain and improve system operations.

Key Responsibilities:

• Proactively monitor and resolve production issues across multiple systems and applications
• Work closely with cross-functional teams to identify, troubleshoot, and resolve incidents
• Conduct root cause analysis and implement effective solutions to prevent recurrence
• Maintain accurate documentation of issues, resolutions, and support procedures
• Develop and enhance support processes to optimize system reliability
• Generate and present daily, weekly, and monthly performance and incident reports
• Coordinate software releases and deployments with development teams
• Conduct periodic client meetings to align on expectations and monitor KPIs
• Expand and maintain the Production Support Dashboard for enhanced visibility
• Lead and manage Level 2 and Level 3 Production Support teams
• Provide after-hours support as part of an on-call rotation

Requirements:

• Bachelor’s degree in Computer Science or a related discipline
• 2–4 years of experience in a Production Support or similar technical role
• Familiarity with Zoho Desk
• Strong proficiency in Unix/Linux, SQL/Oracle, Java, Python, and scripting languages
• Proven ability to troubleshoot complex system issues under pressure
• Excellent analytical and problem-solving skills
• Strong communication skills to interface effectively across teams
• Understanding of ITIL frameworks and best practices
• Flexibility to participate in an on-call schedule

As a Product Support Analyst, you’ll serve as the first point of contact for users of our legal technology products, providing timely, effective technical support through phone, email, and an internal portal. You'll troubleshoot and resolve software issues, document cases in our helpdesk system, and escalate complex problems to second-line support when needed, all while maintaining a high standard of client communication and satisfaction.

In addition to support, you'll contribute to testing software updates, improving product documentation, and delivering product training or demonstrations. By identifying recurring issues and user feedback, you’ll help shape product improvements alongside our Development and Product teams. This role is ideal for someone with a passion for legal tech, strong problem-solving abilities, and a desire to grow within a collaborative support environment.

• Act as the first point of contact for users, providing technical support via phone, email, and internal support portals.
• Troubleshoot and resolve software-related issues, escalating complex cases to second-line support as needed.
• Guide clients on product usage and best practices to maximize user experience and efficiency.
• Log and manage support tickets using helpdesk or incident tracking systems, ensuring timely resolution and follow-up.
• Assist in testing and validating new software features, patches, and updates before release.
• Identify recurring issues and collaborate with Product and Development teams to drive long-term improvements.
• Contribute to user-facing documentation and internal knowledge bases with clear, helpful instructions.
• Support training sessions and product demonstrations, delivering guidance to clients and stakeholders.
• Maintain a strong focus on professionalism, empathy, and client satisfaction in every interaction.

What we're looking for in you

• 1+ years of experience in customer support, IT helpdesk, or product support roles (preferably in SaaS or legal tech environments).
• Strong troubleshooting skills with the ability to diagnose and resolve software, login, and system-related issues.
• Experience managing tickets through triage, SOP-driven resolution, and incident documentation.
• Familiarity with help desk tools and ticketing systems (e.g., Zendesk, Jira, ServiceNow).
• Ability to handle password resets, user login issues, and local server requests (e.g., Magnum: Syncs, Restarts).
• Comfortable testing and validating new product releases alongside QA and development teams.
• Skilled in creating and maintaining support documentation, including FAQs, how-to guides, and internal playbooks.
• Basic understanding of SQL, APIs, or scripting languages (e.g., Python, Bash) is a plus.
• Excellent verbal and written communication skills, with the ability to explain technical concepts clearly to non-technical users.
• Strong multitasking and time management skills, with the ability to prioritize low- and medium-level tickets efficiently.
• Demonstrated interest in legal technology and workflow-driven software solutions.
• Willingness to shadow senior team members and document technical resolutions to build product expertise

Working at Opus 2

Opus 2 is a global leader in legal software and services, trusted partner of the world’s leading legal teams. All our achievements are underpinned by our unique culture where our people are our most valuable asset. Working at Opus 2, you’ll receive:

• 22 days annual holidays, flexible working, and length of service entitlement.
• Loyalty Share Scheme.
• Healthcare Insurance.
• Dental Insurance.
• Additional Childcare Leave.
• A day of leave to volunteer for charity and an active CSR team raising money towards a company charity.
• Accessible and modern office spaces
• Company social events.

WHAT YOU WILL DO

We are looking for a committed and technically skilled Production Support Specialist to ensure the reliable performance of our systems and applications. This role requires strong analytical capabilities and cross-functional collaboration to maintain and improve system operations.

Key Responsibilities:

• Proactively monitor and resolve production issues across multiple systems and applications
• Work closely with cross-functional teams to identify, troubleshoot, and resolve incidents
• Conduct root cause analysis and implement effective solutions to prevent recurrence
• Maintain accurate documentation of issues, resolutions, and support procedures
• Develop and enhance support processes to optimize system reliability
• Generate and present daily, weekly, and monthly performance and incident reports
• Coordinate software releases and deployments with development teams
• Conduct periodic client meetings to align on expectations and monitor KPIs
• Expand and maintain the Production Support Dashboard for enhanced visibility
• Lead and manage Level 2 and Level 3 Production Support teams
• Provide after-hours support as part of an on-call rotation

Requirements:

• Bachelor’s degree in Computer Science or a related discipline
• 2–4 years of experience in a Production Support or similar technical role
• Familiarity with Zoho Desk
• Strong proficiency in Unix/Linux, SQL/Oracle, Java, Python, and scripting languages
• Proven ability to troubleshoot complex system issues under pressure
• Excellent analytical and problem-solving skills
• Strong communication skills to interface effectively across teams
• Understanding of ITIL frameworks and best practices
• Flexibility to participate in an on-call schedule

Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.

Job Ad

Position Summary:

Product Support Analyst is responsible for supporting workflows and projects aimed at improving the efficiency and growth of athenahealth’s interoperability network or ‘backbone’. This network supports the transmission of various healthcare documents including lab results, imaging results, patient demographics, charges, appointments and prescriptions between athena, clients and trading partners. The Product Support Analyst will maintain relationships with interface vendors and work on production support tasks as assigned and will actively collaborate with internal teams across different geographies within athena as and when required. This position reports directly to the Manager - Product Support in Chennai.

Essential Functions (Duties and Responsibilities):

• Analyzing and troubleshooting interface work queues, related to lab, imaging, clinical documents, patient demographic, and charge interfaces.
• Communicating with labs, hospitals, IT vendors, pharmacies, payors, and athena stakeholders to convey interface status and timelines.
• Managing a high volume of tasks and maintaining priorities.
• Developing a comprehensive understanding of athenahealth’s healthcare transactions and how relationships between teams and their workflows influence complex problem solving
• Diagnosing, analyzing, and resolving issues related to electronic data interchange of the live lab, imaging, demographic, charges, orders, document interfaces, and electronic prescription routing.
• Other duties as assigned by the Manager or SME that are necessary to help optimize and expand interface operations.
• Willingness and ability to work flexible hours to ensure substantial overlap with US-based teams (Morning/Afternoon/Evening/Night) shift timings.

Education & Experience Required:

• Graduate in Engineering, Science, Computer Science, or Commerce.
• 1-3 years’ work experience within Health Care, Product Support, Tech Support, Customer Service.

Knowledge & Skills:

• Proven ability to meet deadlines in a fast-paced environment.
• Flexibility to adapt to change in a rapidly expanding and fast-paced company.
• Familiarity working with HL7 or similar interoperability standards.
• Familiarity working with any CRM tools.
• Fluency in both spoken and written English
• Good communication skills and an ability to effectively engage with members of cross geographical teams in India and the US.
• Excellent customer service skills and professionalism to effectively manage communication with external parties including vendors and payors.

About athenahealth

Our vision: In an industry that becomes more complex by the day, we stand for simplicity. We offer IT solutions and expert services that eliminate the daily hurdles preventing healthcare providers from focusing entirely on their patients — powered by our vision to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.

Our company culture: Our talented employees — or athenistas, as we call ourselves — spark the innovation and passion needed to accomplish our vision. We are a diverse group of dreamers and do-ers with unique knowledge, expertise, backgrounds, and perspectives. We unite as mission-driven problem-solvers with a deep desire to achieve our vision and make our time here count. Our award-winning culture is built around shared values of inclusiveness, accountability, and support.

Our DEI commitment: Our vision of accessible, high-quality, and sustainable healthcare for all requires addressing the inequities that stand in the way. That's one reason we prioritize diversity, equity, and inclusion in every aspect of our business, from attracting and sustaining a diverse workforce to maintaining an inclusive environment for athenistas, our partners, customers and the communities where we work and serve.

What we can do for you:

Along with health and financial benefits, athenistas enjoy perks specific to each location, including commuter support, employee assistance programs, tuition assistance, employee resource groups, and collaborative workspaces — some offices even welcome dogs.

We also encourage a better work-life balance for athenistas with our flexibility. While we know in-office collaboration is critical to our vision, we recognize that not all work needs to be done within an office environment, full-time. With consistent communication and digital collaboration tools, athenahealth enables employees to find a balance that feels fulfilling and productive for each individual situation.

In addition to our traditional benefits and perks, we sponsor events throughout the year, including book clubs, external speakers, and hackathons. We provide athenistas with a company culture based on learning, the support of an engaged team, and an inclusive environment where all employees are valued.

Learn more about our culture and benefits here: athenahealth.com/careers

United by our mission and driven by our entrepreneurial spirit, our work at athenahealth is collaborative, transformative, and above all, it’s meaningful. Our employees take pride in using technology and data-driven insights to inspire changes that will make the U.S. healthcare system better for everyone, including your friends, family and maybe even you.

Notice to Job Seekers/Job Candidates: Recruitment Fraud Alert

Please be aware of questionable job offers that are not affiliated with athenahealth.

athenahealth has been made aware of unauthorized career opportunities offered by individuals posing as representatives of larger U.S. companies, including athenahealth. The fictitious jobs are advertised on employment-search websites, such as Indeed.com and Craigslist.com, and prospective employees are required to share their personal and financial information (e.g. credit card, bank information), provide copies of their government-issued identification, and/or send money for application fees, processing charges or work permits.

The victims who are told they are "hired" are often instructed to deposit a check (which is later returned as fraudulent) into their own account and to forward overpayment to individuals - usually via wire transfer.

Important information for job seekers:

• athenahealth has a formal application process and we do not request you to interview on a Google Hangout or via text messaging.
• athenahealth will never request money for the opportunity to apply or work for athenahealth.
• athenathealth does not require completion of tax forms, bank account or credit card information as part of the recruiting process.

4 weeks ago Be among the first 25 applicants

This range is provided by Opus 2. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

SGD50,000.00/yr - SGD58,000.00/yr

As a Product Support Analyst, you'll serve as the first point of contact for users of our legal technology products, providing timely, effective technical support through phone, email, and an internal portal. You'll troubleshoot and resolve software issues, document cases in our helpdesk system, and escalate complex problems to second-line support when needed, all while maintaining a high standard of client communication and satisfaction.
In addition to support, you'll contribute to testing software updates, improving product documentation, and delivering product training or demonstrations. By identifying recurring issues and user feedback, you'll help shape product improvements alongside our Development and Product teams. This role is ideal for someone with a passion for legal tech, strong problem-solving abilities, and a desire to grow within a collaborative support environment.
What You'll Be Doing

• Act as the first point of contact for users, providing technical support via phone, email, and internal support portals
• Troubleshoot and resolve software-related issues, escalating complex cases to second-line support as needed
• Guide clients on product usage and best practices to maximize user experience and efficiency
• Log and manage support tickets using helpdesk or incident tracking systems, ensuring timely resolution and follow-up
• Assist in testing and validating new software features, patches, and updates before release
• Identify recurring issues and collaborate with Product and Development teams to drive long-term improvements
• Contribute to user-facing documentation and internal knowledge bases with clear, helpful instructions
• Support training sessions and product demonstrations, delivering guidance to clients and stakeholders
• Maintain a strong focus on professionalism, empathy, and client satisfaction in every interaction
  

• 1+ years of experience in customer support, IT helpdesk, or product support roles (preferably in SaaS or legal tech environments)
• Strong troubleshooting skills with the ability to diagnose and resolve software, login, and system-related issues
• Experience managing tickets through triage, SOP-driven resolution, and incident documentation
• Familiarity with help desk tools and ticketing systems (e.g., Zendesk, Jira, ServiceNow)
• Ability to handle password resets, user login issues, and local server requests (e.g., Magnum: Syncs, Restarts)
• Comfortable testing and validating new product releases alongside QA and development teams
• Skilled in creating and maintaining support documentation, including FAQs, how-to guides, and internal playbooks
• Basic understanding of SQL, APIs, or scripting languages (e.g., Python, Bash) is a plus
• Excellent verbal and written communication skills, with the ability to explain technical concepts clearly to non-technical users
• Strong multitasking and time management skills, with the ability to prioritize low- and medium-level tickets efficiently
• Demonstrated interest in legal technology and workflow-driven software solutions
• Willingness to shadow senior team members and document technical resolutions to build product expertise
  

• 22 days annual holidays, flexible working, and length of service entitlement
• Loyalty Share Scheme
• Healthcare Insurance
• Dental Insurance
• Additional Childcare Leave
• A day of leave to volunteer for charity and an active CSR team raising money towards a company charity
• Accessible and modern office spaces
• Company social events

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  IT Services and IT Consulting

Referrals increase your chances of interviewing at Opus 2 by 2x

Get notified about new Product Support Analyst jobs in Singapore, Singapore .

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We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

Responsibilities:

• Assisting in product management, development, product homologation / local regulation development.

• Maintaining a comprehensive understanding of the company's vehicles, including their features, technologies, and potential issues.

• Providing technical assistance to dealers, fleet customers, and internal departments.

• Assisting with sales activities by providing product information, conducting demonstrations, and addressing customer inquiries and interacting with customers to understand their needs, explain vehicle features, and address any concerns or issues they may have.

• Developing and delivering technical training; Creating and maintaining technical documentation.

• Other duties or projects as assigned
  

Requirements:

• Diploma, in Engineering or its equivalent.

• No Experience required

• Class 3 Driving License, Class 4 driving license is advantageous