1,790 Product Support jobs in Singapore
Product Support Specialist
Posted 6 days ago
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Job Description
**Description:** The Solta Product Support Specialist provides 1st level troubleshooting and technical support to customers and assists the country business units with complaint input and resolution. The Product Support Specialist is required to be technically knowledgeable in all of Soltas product offerings, and be capable of providing technical support and RMA logistics in a professional and courteous manner with the overall goal of maximizing customer satisfaction. .
**Reports To: Business Director**
**Principle Responsibilities and Duties:**
_Note: The following are meant to be representative but not necessarily all inclusive of the duties and responsibilities for this position title._
+ Provide effective hardware, software and consumable troubleshooting assistance to Solta customers, via phone and email.
+ Utilize, FAQs, Solution Scripting Guides and Knowledge Bases.
+ Assist Solta Service team with Solta product repair advice including field and depot repair.
+ Document all support activities (Cases) in the Product Support database (Salesforce.com/ServiceMax).
+ Manage all details of a Case from start to finish, ensuring effective and timely resolution, case closure and customer satisfaction.
+ Identify and escalate reliability issues and trends to Manager for immediate action or for future improvement.
+ Learn all product support processes and identify opportunities for process streamlining and improvement.
+ Develop and help implement strategies to increase customer satisfaction.Perform special projects as directed by Manager.
+ Coordinate and work closely with other teams and departments.
+ Repair products and verify the safety and effectiveness of a product after repair.
+ Produce and sign repair records.
+ **Experience, Education, Training, Traits:**
+ Two years' previous product support call center experience, preferably in a medical device environment.
+ High School diploma or equivalentrequired.
+ AA degree orvocationaltechnical schoolcertification preferredand / or equivalent related experience.
+ Exceptional customer communication and customer care skills.
+ Excellent technical, analytical, interpersonal, verbal, organizational and communication skills.
+ Proficiency with MS Excel, Word, etc.
+ Quick, high productivity contributor.
**Language and Verbal Skills**
Must speak fluent English. Multiple language skills for effectively communication with customers from multiple APAC countries is highly desirable. Individual must have excellent verbal and written communication skills and a demonstrated ability to communicate clearly and professionally.
**Math Skills**
Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
**Analytical and Reading Skills**
Ability to read, analyze, interpret and assist in the creation and refinement of company procedures. Ability to define problems, collect data, establish facts, draw valid conclusions and report on findings.
**Physical Requirements**
While performing the duties of this job, the employee may be required to perform lifting tasks of up to 10 pounds for short durations. Duties of this job may involve standing and/or walking for extended periods of time. Duties also involve daily keyboard data entry. Specific vision abilities required by this job include close vision.
**Work Environment**
Most work will be performed in an office environment. The noise level in the work environment is usually low to moderate.
**Safety**
Solta Medical is committed to the health and safety of our employees. We expect that all employees will perform their responsibilities while maintaining a safe, cooperative, and productive work environment, thus ensuring the health and safety of themselves and others.
We are an Equal Opportunity Employer. We are committed to building diverse teams, representative of the patients and communities we serve, and we strive to create an inclusive workplace that cultivates collaboration.
Product Support Engineer
Posted today
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Job Description
**Description**
We're more than aviation experts, we're pioneers. Bell challenges what's possible. From breaking the sound barrier to developing the tiltrotor, we've reimagined the experience of flight for more than 85 years. Today, we're redefining what flight is capable of.
Thank you for your interest in working at Bell! This position is an individual contributor position responsible for supporting all fielded Bell Helicopter models, the PSE department's mandate is to provide post-delivery support to internal and external customers through services such as; technical troubleshooting, creating repair instructions, authoring Service Directives or Technical Bulletins, and spares and warranty support.
This is a position with Bell Textron Asia located in Singapore.
_Job Responsibilities_
Processing and responding to end customer's requests through formal written and verbal communications.Providing troubleshooting support to fielded customers' and Customer Support Engineers' (CSE) technical problems.Coordinating support activities for customer's logistics, warranty, and spares requests.Interfacing with multiple internal stakeholders to provide technical guidance.Occasionally providing customers' with on-site support.Contributing to the overall team's departmental knowledge.
**Qualifications**
**The ideal candidate will have the following qualifications:**
Aircraft Maintenance License (AML) or equivalent and six (6) years of experience of which four (4) years are field experience.Hold a bachelor's degree in any field.Knowledge of Bell Helicopter products an asset.Excellent spoken and written English, knowledge of other(s) language(s) is an asset.Working knowledge of MS Office, MS Windows, and ability to learn new software.Strong business presence and acumen, skilled at building strong relationships at all organizational levels.Ability to interpret engineering drawings and specifications.Proven desire to learn, University degree an asset.Self-motivated team player with a customer first mindset.At ease with multi cultural business environment. _Special Requirements_
This position requires a six to twelve month training period in Quebec, Canada and Texas, USA prior to becoming operational in Singapore.
**Recruiting Company:** Bell Textron Inc.
**Primary Location:** Singapore-Singapore
**Job Function:** Product Support
**Schedule:** Full-time
**Job Level:** Individual Contributor
**Job Type:** Experienced
**Shift:** First Shift
**Travel:** Yes, 25 % of the Time
**Job Posting:** 07/27/2025, 10:01:06 PM
**Job Number:**
Product Support Assistant
Posted today
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Job Description
Product Support Assistant
Location: Changi Airport
Working Hours: Rotating shift between 0530 and 0230 (FT/PT) and 2100 and 0800 (MN)
Full-Time & MN Shift: 9.5 hours including 1 hour unpaid break, 42.5 hours per week
Part-Time Shift: 9.5 hours including 1 hour unpaid break, min 5 days a week (Min 2 months commitment)
Midnight Shift (PT): Min 7 hours per shift, min 4 days a week (Min 2 months commitment)
Salary: 2k - 2.4k (Part-time: 13/hour)
Responsibilities:
- Receive incoming deliveries, label, pick, pack, and transfer stock across stores and terminals.
- Conduct stock checks, ensure inventory accuracy, and complete all related documentation correctly.
- Replenish store displays, maintain visual merchandising standards, and support online order fulfilment (e.g. IShop Changi).
- Inspect items for defects and follow procedures for returns or replacements.
- Deliver duty-free items to departure gates before flight closure times.
- Keep storeroom and work areas clean, organized, and compliant with safety regulations.
- Support various ad-hoc duties as assigned by supervisors or retail managers.
Requirements:
- Min N-Level or equivalent.
- Comfortable with handling movements of heavy loads and carton boxes (10kg to 25kg).
- Organised and self-motivated.
- Able to thrive under pressure.
- Comfortable to work retail and shift hours.
- Comfortable to handle liquor and tobacco products.
- Must be 21 years old and above as per Tobacco Act.
Benefits:
- Monthly allowances up to $230.
- Annual leave of 12 to 18 days per calendar year.
- Medical and dental insurance.
- Joining Bonus of $600 for local Full Time new hires, subject to T&C.
Retail
Visual Merchandising
Housekeeping
Inventory
Heavy Lifting
Packaging
Pressure
Team Player
Customer Service
Safety Training
Product Support Engineer
Posted today
Job Viewed
Job Description
Overview
We’re more than aviation experts, we’re pioneers. Bell challenges what’s possible. From breaking the sound barrier to developing the tiltrotor, we’ve reimagined the experience of flight for more than 85 years. Today, we’re redefining what flight is capable of.
Thank you for your interest in working at Bell! This position is an individual contributor position responsible for supporting all fielded Bell Helicopter models, the PSE department’s mandate is to provide post-delivery support to internal and external customers through services such as; technical troubleshooting, creating repair instructions, authoring Service Directives or Technical Bulletins, and spares and warranty support.
This is a position with Bell Textron Asia located in Singapore.
Job Number:
Responsibilities
Processing and responding to end customer’s requests through formal written and verbal communications.
Providing troubleshooting support to fielded customers’ and Customer Support Engineers’ (CSE) technical problems.
Coordinating support activities for customer’s logistics, warranty, and spares requests.
Interfacing with multiple internal stakeholders to provide technical guidance.
Occasionally providing customers’ with on-site support.
Contributing to the overall team’s departmental knowledge.
Qualifications
Aircraft Maintenance License (AML) or equivalent and six (6) years of experience of which four (4) years are field experience.
Hold a bachelor’s degree in any field.
Knowledge of Bell Helicopter products an asset.
Excellent spoken and written English, knowledge of other(s) language(s) is an asset.
Working knowledge of MS Office, MS Windows, and ability to learn new software.
Strong business presence and acumen, skilled at building strong relationships at all organizational levels.
Ability to interpret engineering drawings and specifications.
Proven desire to learn, University degree an asset.
Self-motivated team player with a customer first mindset.
At ease with multi cultural business environment.
Special Requirements
This position requires a six to twelve month training period in Quebec, Canada and Texas, USA prior to becoming operational in Singapore.
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Product Support Engineer
Posted today
Job Viewed
Job Description
We’re more than aviation experts, we’re pioneers. Bell challenges what’s possible. From breaking the sound barrier to developing the tiltrotor, we’ve reimagined the experience of flight for more than 85 years. Today, we’re redefining what flight is capable of.
This position is an individual contributor position responsible for supporting all fielded Bell Helicopter models, the PSE department’s mandate is to provide post-delivery support to internal and external customers through services such as; technical troubleshooting, creating repair instructions, authoring Service Directives or Technical Bulletins, and spares and warranty support.
This is a position with Bell Textron Asia located in Singapore.
Job Responsibilities
Processing and responding to end customer’s requests through formal written and verbal communications.
Providing troubleshooting support to fielded customers’ and Customer Support Engineers’ (CSE) technical problems.
Coordinating support activities for customer’s logistics, warranty, and spares requests.
Interfacing with multiple internal stakeholders to provide technical guidance.
Occasionally providing customers’ with on-site support.
Contributing to the overall team’s departmental knowledge.
Qualifications
Aircraft Maintenance License (AML) or equivalent and six (6) years of experience of which four (4) years are field experience.
Hold a bachelor’s degree in any field.
Knowledge of Bell Helicopter products an asset.
Excellent spoken and written English, knowledge of other(s) language(s) is an asset.
Working knowledge of MS Office, MS Windows, and ability to learn new software.
Strong business presence and acumen, skilled at building strong relationships at all organizational levels.
Ability to interpret engineering drawings and specifications.
Proven desire to learn, University degree an asset.
Self-motivated team player with a customer first mindset.
At ease with multi cultural business environment.
This position requires a six to twelve month training period in Quebec, Canada and Texas, USA prior to becoming operational in Singapore.
Bell Textron Inc. is an equal opportunities employer and welcomes applications from diverse candidates.
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Product Support Engineer
Posted today
Job Viewed
Job Description
Job Purpose:
Assist the Operations & Fleet Manager with day-to-day field services and engage in parts and services sales related to instrumentation and load testing.
Responsibilities:
Perform instrument installation & load testing
Troubleshoot and repair of electrical & electronic system malfunctions
Provide technical support for crawler cranes / RTC cranes
Provide technical advice at site
Perform any other duties as assigned by the Company
Qualifications:
Diploma in Engineering
Experience:
Minimum 2 years’ experience in related industry
Competency:
Strong technical knowledge
Able to understand and read electrical & electronic circuit diagrams
Possess valid Singapore Class 3 Driving License
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Product Support Engineer
Posted 9 days ago
Job Viewed
Job Description
Job Purpose:
Assist the Operations & Fleet Manager with day-to-day field services and engage in parts and services sales related to instrumentation and load testing.
Responsibilities:
- Perform instrument installation & load testing
- Troubleshoot and repair of electrical & electronic system malfunctions
- Provide technical support for crawler cranes / RTC cranes
- Provide technical advice at site
- Perform any other duties as assigned by the Company
Qualifications:
Diploma in Engineering
Experience:
Minimum 2 years’ experience in related industry
Competency:
- Strong technical knowledge
- Able to understand and read electrical & electronic circuit diagrams
- Possess valid Singapore Class 3 Driving License
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Global Product Support Engineer
Posted 6 days ago
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Job Description
Applied Materials is a global leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world. We design, build and service cutting-edge equipment that helps our customers manufacture display and semiconductor chips - the brains of devices we use every day. As the foundation of the global electronics industry, Applied enables the exciting technologies that literally connect our world - like AI and IoT. If you want to push the boundaries of materials science and engineering to create next generation technology, join us to deliver material innovation that changes the world.
**What We Offer**
Location:
Singapore,SGP
You'll benefit from a supportive work culture that encourages you to learn, develop, and grow your career as you take on challenges and drive innovative solutions for our customers. We empower our team to push the boundaries of what is possible-while learning every day in a supportive leading global company. Visit our Careers website to learn more.
At Applied Materials, we care about the health and wellbeing of our employees. We're committed to providing programs and support that encourage personal and professional growth and care for you at work, at home, or wherever you may go. Learn more about our benefits ( .
**Key Responsibilities**
+ Develop new procedures and Best Known Methods (BKMs) to service new products. Contribute to the FMECA process.
+ Participate in or own first chamber Build & Test in Apps lab. Solve issues, or work with Engineering to address issues identified. Work with Manufacturing to develop procedures and participate (if required) on New Product final test
+ Partner with Quality & Reliability (Q&R) group to review and address Top Field Issues. Participate in or own CAPA process. Conduct or facilitate Failure Analysis (FA) if needed
+ Develop and document procedures to install (start-up), retrofit and maintain the product (Technical Product Manuals)
+ Develop new procedures, Customer Engineering Notices (CENs), Internal Service Bulletins (ISBs) and troubleshooting guides as required
+ Collect process and qualification data to create product Best Known Methods (BKMs)
+ Develop initial training package for new products and work with Global Technical Training (GTT) to develop training class. Train Customer Engineers (CEs), Process Engineers (PSEs) and Technical Product Support (TPS) assigned to customers who will receive ELS Shipments, prior to shipping
+ Identify new parts that require to be stocked by AGS and work with them to ensure parts are stocked in correct locations
**Requirements:**
+ More than 5 years of relevant experiences in semiconductor industry
+ Prior experiences in PVD process/ equipment will be preferred but not compulsory
+ Good communication and interpersonal skills
+ Proactive, resourceful and independent personality
**Work Location:**
+ One North
**Additional Information**
**Time Type:**
Full time
**Employee Type:**
Assignee / Regular
**Travel:**
Yes, 25% of the Time
**Relocation Eligible:**
No
Applied Materials is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.
Global Product Support Engineer
Posted today
Job Viewed
Job Description
Job Description
Key Responsibilities
- Develop new procedures and Best Known Methods (BKMs) to service new products. Contribute to the FMECA process.
- Participate in or own first chamber Build & Test in Apps lab. Solve issues, or work with Engineering to address issues identified. Work with Manufacturing to develop procedures and participate (if required) on New Product final test
- Partner with Quality & Reliability (Q&R) group to review and address Top Field Issues. Participate in or own CAPA process. Conduct or facilitate Failure Analysis (FA) if needed
- Develop and document procedures to install (start-up), retrofit and maintain the product (Technical Product Manuals)
- Develop new procedures, Customer Engineering Notices (CENs), Internal Service Bulletins (ISBs) and troubleshooting guides as required
- Collect process and qualification data to create product Best Known Methods (BKMs)
- Develop initial training package for new products and work with Global Technical Training (GTT) to develop training class. Train Customer Engineers (CEs), Process Engineers (PSEs) and Technical Product Support (TPS) assigned to customers who will receive ELS Shipments, prior to shipping
- Identify new parts that require to be stocked by AGS and work with them to ensure parts are stocked in correct locations
Requirements:
- More than 5 years of relevant experiences in semiconductor industry
- Prior experiences in CVD equipment are preferred
- Excellent communication and interpersonal skills
- Confident in liaising with internal and external stakeholders of various seniorities
Work Location:
- Science Park II
Perl
TPS
Troubleshooting
CAPA
Oracle
Customer Support
Interpersonal Skills
Semiconductor Industry
Unix
Reliability
Technical Training
Manufacturing
Shipping
Linux
Failure Analysis
Global Product Support Engineer
Posted today
Job Viewed
Job Description
Who We Are
Applied Materials is the global leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world. We design, build and service cutting-edge equipment that helps our customers manufacture display and semiconductor chips – the brains of devices we use every day. As the foundation of the global electronics industry, Applied enables the exciting technologies that literally connect our world – like AI and IoT. If you want to work beyond the cutting-edge, continuously pushing the boundaries ofscience and engineering to make possiblethe next generations of technology, join us to Make Possible a Better Future.
What We Offer
Location:
Singapore,SGP
At Applied, we prioritize the well-being of you and your family and encourage you to bring your best self to work. Your happiness, health, and resiliency are at the core of our benefits and wellness programs. Our robust total rewards package makes it easier to take care of your whole self and your whole family. We’re committed to providing programs and support that encourage personal and professional growth and care for you at work, at home, or wherever you may go. Learn more about our benefits ( .
You’ll also benefit from a supportive work culture that encourages you to learn, develop and grow your career as you take on challenges and drive innovative solutions for our customers.We empower our team to push the boundaries of what is possible—while learning every day in a supportive leading global company. Visit our Careers website to learn more about careers at Applied.
Who We Are
Applied Materials is the global leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world. We design, build and service cutting-edge equipment that helps our customers manufacture display and semiconductor chips – the brains of devices we use every day. As the foundation of the global electronics industry, Applied enables the exciting technologies that literally connect our world – like AI and IoT. If you want to work beyond the cutting-edge, continuously pushing the boundaries ofscience and engineering to make possiblethe next generations of technology, join us to Make Possible
a Better Future.
At Applied, we prioritize the well-being of you and your family and encourage you to bring your best self to work. Your happiness, health, and resiliency are at the core of our benefits and wellness programs. Our robust total rewards package makes it easier to take care of your whole self and your whole family. We’re committed to providing programs and support that encourage personal and professional growth and care for you at work, at home, or wherever you may go.
Key Responsibilities
Develop new procedures and Best Known Methods (BKMs) to service new products. Contribute to the FMECA process.
Participate in or own first chamber Build & Test in Apps lab. Solve issues, or work with Engineering to address issues identified. Work with Manufacturing to develop procedures and participate (if required) on New Product final test
Partner with Quality & Reliability (Q&R) group to review and address Top Field Issues. Participate in or own CAPA process. Conduct or facilitate Failure Analysis (FA) if needed
Develop and document procedures to install (start-up), retrofit and maintain the product (Technical Product Manuals)
Develop new procedures, Customer Engineering Notices (CENs), Internal Service Bulletins (ISBs) and troubleshooting guides as required
Collect process and qualification data to create product Best Known Methods (BKMs)
Develop initial training package for new products and work with Global Technical Training (GTT) to develop training class. Train Customer Engineers (CEs), Process Engineers (PSEs) and Technical Product Support (TPS) assigned to customers who will receive ELS Shipments, prior to shipping
Identify new parts that require to be stocked by AGS and work with them to ensure parts are stocked in correct locations
Requirements:
More than 5 years of relevant experiences in semiconductor industry
Prior experiences in PVD equipment will be preferred but not compulsory
Good communication and interpersonal skills
Work Location:
Science Park II
Additional Information
Time Type:
Full time
Employee Type:
Assignee / Regular
Travel:
Not Specified
Relocation Eligible:
No
Applied Materials is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.
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