472 Process Operations jobs in Singapore

We are seeking a skilled Process Operations Specialist to assist in daily plant operations, monitor equipment and systems, and perform routine sampling and site inspections.

• Assist in meeting production targets and quality standards
• Operate and monitor plant equipment and systems
• Perform routine sampling and site inspections
• Carry out regular checks and minor maintenance on production equipment
• Follow all safety protocols and procedures

The ideal candidate will have a degree in Chemical Process Technology or a related field, with working experience in a petrochemical plant being an added advantage. Strong communication and teamwork skills are essential for success in this role.

• Chemical Process Technology or related field
• Petrochemical plant experience (an advantage)
• Strong communication and teamwork skills

We are seeking a highly skilled Chemical Process Technician to join our team. This individual will be responsible for handling day-to-day operational tasks, participating in plant troubleshooting, and ensuring compliance with safety protocols.

• Handle daily operational tasks including plant troubleshooting.
• Perform field logging, routine sampling, and plant testing work.
• Prepare process equipment for mechanical work according to SOP procedures.
• Carry out loading/unloading and raw material charging activities.
• Operate utility and process plant.

• NITEC/Diploma holder in Chemical Process Technology.
• 1-2 years' experience in process industry required.
• High awareness of job safety and housekeeping.

The successful candidate will possess a strong understanding of chemical process technology and excellent problem-solving skills. They must be able to work effectively in a team environment and demonstrate a commitment to maintaining high standards of quality and safety.

This role offers an exciting opportunity for a motivated and talented individual to develop their skills and expertise in the field of chemical process technology. As a key member of our team, you will have the chance to contribute to the success of our operations and help shape the future of our organization.

Join to apply for the Call Centre Business Process Operations Lead role at Certis

Join to apply for the Call Centre Business Process Operations Lead role at Certis

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About Certis

We are a leading security services organisation. We put technology to work in making the world a safer place. Our mission is that as trusted partners, we protect lives and assets, and deliver integrated critical services. By empowering our people, our goal is to enable our communities to stay safe and thrive.

About Certis

We are a leading security services organisation. We put technology to work in making the world a safer place. Our mission is that as trusted partners, we protect lives and assets, and deliver integrated critical services. By empowering our people, our goal is to enable our communities to stay safe and thrive.

We offer a broad range of opportunities and career pathways for our people to grow and explore their potential. We believe that people, equipped with innovative thinking and technological capabilities will make our world safer, smarter and better.

Life at Certis

If you are a passionate individual looking for opportunities to expand your skills, and purposeful work instead of just a ‘job’, we would love to hear from you.

At Certis, no two days look alike. Our work calendars are filled with chances to collaborate with others, and bring new initiatives to life. Whether you’re looking to improve a process, or have an innovative idea awaiting a technology solution, we want you to bring your ideas to the table.

We are a close-knit team that looks out for each other, works hard to get the job done, and encourages each other to grow – the perfect place for you to grow your career!

Duties & Responsibilities

Job Summary

We are seeking a results-driven and experienced professional to lead and manage business process operations for our call centre projects. The ideal candidate will play a pivotal role in ensuring efficient project execution, high service quality, and continuous operational improvement. Preference will be given to candidates with prior experience in setting up and scaling call centre operations.

Key Responsibilities

• Lead the setup and operationalisation of new call centres, including infrastructure planning, system implementation, recruitment coordination, and process design.
• Manage the full lifecycle of call centre projects to ensure delivery within the defined timeline, budget, and scope.
• Oversee daily operational activities, including:
• Resource planning, scheduling, and deployment
• Development and optimization of internal workflows and customer-facing processes
• Coordination of cross-functional teams to ensure seamless operations
• Monitor and drive project performance to meet service level agreements (SLAs) and customer satisfaction targets.
• Supervise and provide leadership to project teams, including mentoring, performance management, and issue resolution.
• Manage all aspects of project administration including documentation, procurement, and reporting.
• Conduct regular site visits and stakeholder meetings to strengthen engagement with clients and frontline staff.
• Serve as the primary liaison with clients, ensuring alignment on operational goals and issue resolution.
• Perform ad-hoc responsibilities as assigned, such as acting as project lead during transitions or conducting service quality audits.
  
  

• Degree from a recognized institution with at least 3 years of relevant work experience, preferably in outsourced services
• Proven experience in setting up and operationalizing call centre environments, including systems, teams, workflows and leading a team
• Strong project management and people leadership skills.
• Excellent communication and stakeholder engagement abilities.
• Ability to thrive in a dynamic and fast-paced environment.
  
  

• Unlock Your Growth Potential: Benefit from unparalleled support for your professional development with Certis Corporate University, the first of its kind in Asia.
• Empower Change: Make a lasting impact through innovative initiatives that transform local communities and global industries.
• Join a Culture of Innovation: Be a part of our team of innovators, working together to drive technological advancements towards a Safer, Smarter, And Better tomorrow for all.

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Management and Manufacturing
• Industries Security and Investigations

Referrals increase your chances of interviewing at Certis by 2x

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Call Centre Business Process Operations Lead

Join to apply for the Call Centre Business Process Operations Lead role at Certis

Call Centre Business Process Operations Lead

Join to apply for the Call Centre Business Process Operations Lead role at Certis

Get AI-powered advice on this job and more exclusive features.

About Certis
We are a leading security services organisation. We put technology to work in making the world a safer place. Our mission is that as trusted partners, we protect lives and assets, and deliver integrated critical services. By empowering our people, our goal is to enable our communities to stay safe and thrive.

About Certis
We are a leading security services organisation. We put technology to work in making the world a safer place. Our mission is that as trusted partners, we protect lives and assets, and deliver integrated critical services. By empowering our people, our goal is to enable our communities to stay safe and thrive.
We offer a broad range of opportunities and career pathways for our people to grow and explore their potential. We believe that people, equipped with innovative thinking and technological capabilities will make our world safer, smarter and better.
Life at Certis
If you are a passionate individual looking for opportunities to expand your skills, and purposeful work instead of just a ‘job’, we would love to hear from you.
At Certis, no two days look alike. Our work calendars are filled with chances to collaborate with others, and bring new initiatives to life. Whether you’re looking to improve a process, or have an innovative idea awaiting a technology solution, we want you to bring your ideas to the table.
We are a close-knit team that looks out for each other, works hard to get the job done, and encourages each other to grow – the perfect place for you to grow your career!
Duties & Responsibilities
Job Summary
We are seeking a results-driven and experienced professional to lead and manage business process operations for our call centre projects. The ideal candidate will play a pivotal role in ensuring efficient project execution, high service quality, and continuous operational improvement. Preference will be given to candidates with prior experience in setting up and scaling call centre operations.
Key Responsibilities

• Lead the setup and operationalisation of new call centres, including infrastructure planning, system implementation, recruitment coordination, and process design.
• Manage the full lifecycle of call centre projects to ensure delivery within the defined timeline, budget, and scope.
• Oversee daily operational activities, including:
• Resource planning, scheduling, and deployment
• Development and optimization of internal workflows and customer-facing processes
• Coordination of cross-functional teams to ensure seamless operations
• Monitor and drive project performance to meet service level agreements (SLAs) and customer satisfaction targets.
• Supervise and provide leadership to project teams, including mentoring, performance management, and issue resolution.
• Manage all aspects of project administration including documentation, procurement, and reporting.
• Conduct regular site visits and stakeholder meetings to strengthen engagement with clients and frontline staff.
• Serve as the primary liaison with clients, ensuring alignment on operational goals and issue resolution.
• Perform ad-hoc responsibilities as assigned, such as acting as project lead during transitions or conducting service quality audits.
  

• Degree from a recognized institution with at least 3 years of relevant work experience, preferably in outsourced services
• Proven experience in setting up and operationalizing call centre environments, including systems, teams, workflows and leading a team
• Strong project management and people leadership skills.
• Excellent communication and stakeholder engagement abilities.
• Ability to thrive in a dynamic and fast-paced environment.
  

• Unlock Your Growth Potential: Benefit from unparalleled support for your professional development with Certis Corporate University, the first of its kind in Asia.
• Empower Change: Make a lasting impact through innovative initiatives that transform local communities and global industries.
• Join a Culture of Innovation: Be a part of our team of innovators, working together to drive technological advancements towards a Safer, Smarter, And Better tomorrow for all.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Security and Investigations

Referrals increase your chances of interviewing at Certis by 2x

Sign in to set job alerts for “Business Operations Lead” roles.

Business Operations Manager - Prominent Homegrown Cafe

Senior Manager Logistic Solutions & Operations

Senior Manager, International Logistics & Distribution

Senior Manager, Business Processes (Factories - Tobacco - Indonesia Placement)

Assistant Manager - Regional Strategy & Operations

Sales Strategic Planning & Operations Lead, APAC

Senior Manager, Business Processes (End Markets - Tobacco - Indonesia Placement)

Head of Client Services and Operations - ASEAN & North Asia

Blockchain Business Development Operations Lead

Sr. Manager, Sales Strategy & Field Operations

Operations Director (Supernature - A Organic Food Retail)

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

Call Centre Business Process Operations Lead
Join to apply for the
Call Centre Business Process Operations Lead
role at
Certis
Call Centre Business Process Operations Lead
Join to apply for the
Call Centre Business Process Operations Lead
role at
Certis
Get AI-powered advice on this job and more exclusive features.
About Certis
We are a leading security services organisation. We put technology to work in making the world a safer place. Our mission is that as trusted partners, we protect lives and assets, and deliver integrated critical services. By empowering our people, our goal is to enable our communities to stay safe and thrive.
About Certis
We are a leading security services organisation. We put technology to work in making the world a safer place. Our mission is that as trusted partners, we protect lives and assets, and deliver integrated critical services. By empowering our people, our goal is to enable our communities to stay safe and thrive.
We offer a broad range of opportunities and career pathways for our people to grow and explore their potential. We believe that people, equipped with innovative thinking and technological capabilities will make our world safer, smarter and better.
Life at Certis
If you are a passionate individual looking for opportunities to expand your skills, and purposeful work instead of just a ‘job’, we would love to hear from you.
At Certis, no two days look alike. Our work calendars are filled with chances to collaborate with others, and bring new initiatives to life. Whether you’re looking to improve a process, or have an innovative idea awaiting a technology solution, we want you to bring your ideas to the table.
We are a close-knit team that looks out for each other, works hard to get the job done, and encourages each other to grow – the perfect place for you to grow your career!
Duties & Responsibilities
Job Summary
We are seeking a results-driven and experienced professional to lead and manage business process operations for our call centre projects. The ideal candidate will play a pivotal role in ensuring efficient project execution, high service quality, and continuous operational improvement. Preference will be given to candidates with prior experience in setting up and scaling call centre operations.
Key Responsibilities
Lead the setup and operationalisation of new call centres, including infrastructure planning, system implementation, recruitment coordination, and process design.
Manage the full lifecycle of call centre projects to ensure delivery within the defined timeline, budget, and scope.
Oversee daily operational activities, including:
Resource planning, scheduling, and deployment
Development and optimization of internal workflows and customer-facing processes
Coordination of cross-functional teams to ensure seamless operations
Monitor and drive project performance to meet service level agreements (SLAs) and customer satisfaction targets.
Supervise and provide leadership to project teams, including mentoring, performance management, and issue resolution.
Manage all aspects of project administration including documentation, procurement, and reporting.
Conduct regular site visits and stakeholder meetings to strengthen engagement with clients and frontline staff.
Serve as the primary liaison with clients, ensuring alignment on operational goals and issue resolution.
Perform ad-hoc responsibilities as assigned, such as acting as project lead during transitions or conducting service quality audits.
Skills & Experience
Degree from a recognized institution with at least 3 years of relevant work experience, preferably in outsourced services
Proven experience in setting up and operationalizing call centre environments, including systems, teams, workflows and leading a team
Strong project management and people leadership skills.
Excellent communication and stakeholder engagement abilities.
Ability to thrive in a dynamic and fast-paced environment.
Recognition & Reward
Unlock Your Growth Potential: Benefit from unparalleled support for your professional development with Certis Corporate University, the first of its kind in Asia.
Empower Change: Make a lasting impact through innovative initiatives that transform local communities and global industries.
Join a Culture of Innovation: Be a part of our team of innovators, working together to drive technological advancements towards a Safer, Smarter, And Better tomorrow for all.
Seniority level
Seniority level Mid-Senior level
Employment type
Employment type Full-time
Job function
Job function Management and Manufacturing
Industries Security and Investigations
Referrals increase your chances of interviewing at Certis by 2x
Sign in to set job alerts for “Business Operations Lead” roles.
Business Operations Manager - Prominent Homegrown Cafe
Senior Manager Logistic Solutions & Operations
Senior Manager, International Logistics & Distribution
Senior Manager, Business Processes (Factories - Tobacco - Indonesia Placement)
Assistant Manager - Regional Strategy & Operations
Sales Strategic Planning & Operations Lead, APAC
Senior Manager, Business Processes (End Markets - Tobacco - Indonesia Placement)
Head of Client Services and Operations - ASEAN & North Asia
Blockchain Business Development Operations Lead
Sr. Manager, Sales Strategy & Field Operations
Operations Director (Supernature - A Organic Food Retail)
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
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Location:

Singapore, SG

Job Function: Operations & Technology

We are seeking an experienced and driven Business Operations Lead to spearhead transformation & process improvement initiatives within our Operations function. This role is ideal for individuals who possess deep operational knowledge preferably in the financial services sector and is passionate about challenging the status quo through process redesign, automation and data-driven decision making. The ideal candidate will bring both hands-on operational expertise and strong command of process improvement methodologies to deliver measurable and sustainable outcomes.

• Operations Subject Matter Expert: Good understanding of end-to-end workflows & ensure accurate and timely execution of core operational activities, such as listing and trading operations, clearing and settlement, custodial services, AML/KYC, etc.
• Process Reengineering & Transformation: Identify improvement opportunities, conduct in-depth reviews of existing workflows to identify inefficiencies and bottlenecks. Redesign processes using methodologies to improve and optimize workflows, including leading implementation across teams.
• Change Leadership: Drive change adoption across teams by engaging stakeholders, design implementation roadmaps and ensuring alignment to business outcomes. In addition, support the team manager in fostering a high-performing, collaborative, and agile team culture.
• Performance Metrics & Measurement: Define KPIs and build dashboards/ reporting tools to track impact of process changes, cost savings and operational performance.
• Project Delivery: Lead and support projects related to the development and enhancement of securities products, platforms, and operational capabilities.

• Bachelor’s degree with 8–10 years of experience in operations, preferably in large enterprises or financial services industry with exposure to securities operations
• Proven track record in rolling out process improvements and transformation initiatives using frameworks like Lean Six Sigma, Theory of Constraints, or similar.
• Strong analytical and problem-solving skills with the ability to manage complex operational challenges and drive data – backed decisions
• Excellent communication and interpersonal skills to work effectively across teams such as technology, compliance and product teams.
• Experience balancing BAU operations with strategic transformation initiatives.
• Familiarity with Monetary Authority of Singapore (MAS) regulations relevant to SGX operations would be advantageous

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Assistant Vice President, Operations & Technology (Operations Process Lead)

Location:

Singapore, SG

Job Function: Operations & Technology

We are seeking an experienced and driven Business Operations Lead to spearhead transformation & process improvement initiatives within our Operations function. This role is ideal for individuals who possess deep operational knowledge preferably in the financial services sector and is passionate about challenging the status quo through process redesign, automation and data-driven decision making. The ideal candidate will bring both hands-on operational expertise and strong command of process improvement methodologies to deliver measurable and sustainable outcomes.

Job Responsibilities

• Operations Subject Matter Expert: Good understanding of end-to-end workflows & ensure accurate and timely execution of core operational activities, such as listing and trading operations, clearing and settlement, custodial services, AML/KYC, etc.
• Process Reengineering & Transformation: Identify improvement opportunities, conduct in-depth reviews of existing workflows to identify inefficiencies and bottlenecks. Redesign processes using methodologies to improve and optimize workflows, including leading implementation across teams.
• Change Leadership: Drive change adoption across teams by engaging stakeholders, design implementation roadmaps and ensuring alignment to business outcomes. In addition, support the team manager in fostering a high-performing, collaborative, and agile team culture.
• Performance Metrics & Measurement: Define KPIs and build dashboards/ reporting tools to track impact of process changes, cost savings and operational performance.
• Project Delivery: Lead and support projects related to the development and enhancement of securities products, platforms, and operational capabilities.

Job Requirements

• Bachelor’s degree with 8–10 years of experience in operations, preferably in large enterprises or financial services industry with exposure to securities operations
• Proven track record in rolling out process improvements and transformation initiatives using frameworks like Lean Six Sigma, Theory of Constraints, or similar.
• Strong analytical and problem-solving skills with the ability to manage complex operational challenges and drive data – backed decisions
• Excellent communication and interpersonal skills to work effectively across teams such as technology, compliance and product teams.
• Experience balancing BAU operations with strategic transformation initiatives.
• Familiarity with Monetary Authority of Singapore (MAS) regulations relevant to SGX operations would be advantageous

Our client is in the Environmental industry, they are one of the leading waste management solutions providers in Singapore. They are looking for a Process Engineer to assist their team for the next phrase of their business. They are located in the West area – easily accessible.

Responsibilities:

• Process Analysis & Optimization – Evaluate existing processes, interpret operational data (including SCADA systems), and design improvements to enhance productivity and workflow.
• Risk & Safety Management – Conduct risk assessments, participate in PSM and HAZOP studies, and ensure compliance with safety standards.
• Operations Oversight – Manage and maintain facility processes, including organization and setup of operations, and troubleshoot operational issues.
• Process Implementation – Oversee the execution of new processes and procedures, ensuring efficiency, quality, and adherence to best practices.
• Project & Shutdown Management – Act as turnkey manager to plan and execute plant shutdowns, managing cost and time constraints effectively.
• Documentation & Standards – Develop process documentation, operating instructions, and innovative solutions to improve throughput and output quality.

Requirements:

• Min Bachelor in Chemical Engineering
• Min 2 years of process industry experience
• Strong working knowledge of process-related standards, Process Improvement, and Safety Management

We regret that only shortlisted candidate will be notified.

Recruitpedia Pte. Ltd.

EA License No: 19C9682

EA Personnel No: R23115141 (Tan Su Yee)

We are looking for a seasoned Process Transformation Operations Lead to join our regional financial institution. This is a high-impact role ideal for individuals who thrive in dynamic, fast-paced environments and possess a strong background in operations, digital transformation, and process improvement. You will play a pivotal role in ensuring seamless day-to-day operations while driving strategic transformation initiatives across the organization.

RESPONSIBILITIES:

• Focus on continuous improvement and innovation efforts within the operations domain.

• Analyse current workflows to identify inefficiencies and bottlenecks. Redesign and implement optimized processes that drive productivity and reduce operational risk.

• Lead or support cross-functional projects aimed at enhancing securities platforms, operational infrastructure, and product offerings.

• Support the operations manager in building a high-performing, agile, and collaborative team environment.

REQUIREMENTS:

• Bachelor’s degree with 8–10 years of experience in transformation within the operations space, preferably within large enterprises or financial institutions.

• Proven success in implementing process improvement frameworks such as Lean Six Sigma or process reengineering background.

• Solid experience in the financial services sector, especially in areas such as trading, hedge fund, settlement, and custody.

• Familiarity with regulatory frameworks and standards applicable to regional financial institutions.

Please email your resume to Shereen Tan at for a confidential discussion.

EA License no: 16S8066 | Reg no.: R1107874

Only successful candidates will be notified.