163 Process Management jobs in Singapore

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Associate Director, Process Management
role at
Singtel
An empowering career at Singtel begins with a Hello. Our purpose, to Empower Every Generation, connects people to the possibilities they need to excel. Every "hello" at Singtel opens doors to new initiatives, growth, and BIG possibilities that takes your career to new heights. So, when you say hello to us, you are really empowered to say."Hello BIG Possibilities".
Responsibilities
Responsible for the design, re-engineer, deployment and maintenance of the processes arising from new product launches, enhancement and changes to existing products etc, for 5 and more products. Act as SME to advise Product Managers on the product processes.
Define appropriate processes KPIs with the relevant stakeholders and establish the process performance measurement framework.
Deliver required process artefacts, e.g. TO-BE process documentation, Journey maps.
Monitor process execution and performance outcomes and measure against KPI targets.
Work with relevant Enterprise stakeholders to identify and prioritize improvement initiatives, including stakeholders from other Singtel Singapore functions e.g Networks.
Define and manage the automation blueprint to address process gaps and/or optimize E2E process performance. Ensure alignment and synergy across the suite of automation initiatives.
As the digital catalyst, actively source for digital enablers to solve process issues.
For digitalization / automation initiatives driven by EP, act as the Business Project Manager and/or Business Analyst to ensure the E2E solution across the various IT platforms, is fit for purpose. Advise the development team on matters related to stakeholders e.g. UAT planning, requirements coverage etc.
Skills For Success
At least 15 years relevant experience.
Working knowledge of Lean & Six Sigma concepts.
Process and value stream mapping.
Keen eye for detailed process steps & identification of gaps/opportunities.
Working knowledge of technologies / digital capabilities to automate or optimise processes.
Certified LSS Black Belt.
Certified Project Manager.
Ability to engage at Directors and above level and influence the change agents/leaders.
Ability to build strong relationships with stakeholders.
Good oral and written communication skills.
Ability to effectively facilitate workshops & achieve set objectives.
• Seniority level: Mid‐Senior level
• Employment type: Full‐time
• Job function: Management and Manufacturing
• Industry: Telecommunications
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Main Scope of work:

• Monitor the status of CRs from requirement initiation to implementation and work with various parties to address issues impending the progress of the CR. They shall oversee and provide inputs for requirement gathering (including managing authorization, workflow, interface, enterprise architecture, and user experience requirements according to the governance set by Authority), review CR requirements and impacted objects, assess solutions proposed by system vendors to ensure that they are optimally designed and scalable. They shall assist to propose test cases, facilitate users in CR testing and ensure the end-to-end testing is complete and comprehensive, such as User Acceptance Test (UAT), integration testing (for interfaces and web services), regression testing, and Common Operating Environment (COE) testing. They shall facilitate HR systems training for users.
• Support the CR approval process (e.g. seeking the necessary endorsements, responding to queries from the approving party, preparing Approval of Expenditure if required), including new requirements or changes during CR implementation.
• Monitor the progress of outstanding tasks (Service Request, System Incident Report) to be completed by the e-HR Maintenance Vendor; ensure timely and complete resolution of such tasks, deliverables to conform to the standards and control defined for the programme; identify and manage risk and mitigation strategies; identify, analyse and ensure resolution of issues; manage change control; track and escalate risks and issues to Project Manager (PM) and Ops Manager; plan project with HR systems maintenance team, OSIT/WOG teams, etc. The Supplier shall support data verifications and occasionally rectification tasks and other support tasks during system fixes where required.
• Provide analysis and consultation services to address operational issues, data issues, audit related activities, and system migration challenges. This includes supporting user's/auditor's queries, assisting users/auditors to create report variants and briefing materials, and supporting urgent data profiling and extractions.
• Payroll and Allowances Management
• Manages the payroll and allowances processes for all eligible personnel, payroll interface processing, etc.
• Manages the processes on the service scheme policies and service personnel's service scheme payments such as contract gratuity, Inspire funds and pensions.
• Manages the processes on retention bonus policies. To manage the payment when payment milestone is reached, or at the point of exit. To manage adjustments to payments made before

Qualifications

a. At least a Diploma/Degree in Computer Science, Information System, Science, Engineering or Equivalent.

Required Competencies

a. Good knowledge of information technology, especially in the areas of SAP HCM ERP.

b. Good planning and coordination skills.

c. Strong writing, verbal communication and presentation skills.

d. Good team player, responsible and conscientious.

e. Resourceful, independent, responsive and pro-active.

f. Proficiency in Office productivities suites such as Microsoft Office and Microsoft Project.

g. Proficiency in Business Process Model and Notation (BPMN) tool is advantageous.

h. Good understanding of the data design in SAP HCM or HCM SaaS is preferred.

i. Possess strong interest in investigating and identifying causes of issues, and able to propose solutions to rectify the issue.

j. Good understanding of business process management is advantageous.

HR Business Process Management Support (Payroll)
Job Description Overview
The HR Business Process Management Support (Payroll) role is responsible for overseeing the end-to-end management and continuous improvement of HR systems and payroll-related business processes. The position involves coordinating with multiple stakeholders to ensure smooth system change requests (CRs), managing payroll operations, ensuring compliance with HR policies, and providing analytical support for HR data and system integrity.
Responsibilities
Monitor, coordinate, and provide inputs for system change requests (CRs) from initiation to implementation, ensuring optimal, scalable, and compliant solutions.
Support the CR approval process, including endorsement coordination, approval documentation, and management of new requirements during implementation.
Monitor and track system operational tasks (Service Requests, System Incident Reports) handled by the e-HR Maintenance Vendor, ensuring timely issue resolution and deliverable completion.
Analyze and consult on operational, data, and audit-related issues; support users and auditors in report generation, briefing materials, data profiling, and extraction requests.
Manage end-to-end payroll and allowances processes for all eligible personnel, including payroll interface processing, service scheme policy oversight, and retention bonus administration.
Qualifications
Education:
At least a Diploma or Degree in Computer Science, Information Systems, Science, Engineering, or equivalent discipline.
Strong knowledge of information technology, particularly SAP HCM ERP.
Excellent planning, coordination, and project management skills.
Strong written, verbal communication, and presentation abilities.
A responsible, proactive, and collaborative team player.
Proficient in Microsoft Office Suite and Microsoft Project.
Experience with Business Process Model and Notation (BPMN) tools is advantageous.
Good understanding of data design in SAP HCM or HCM SaaS preferred.
Analytical mindset with a keen interest in identifying and resolving root causes of issues.
Strong understanding of business process management is advantageous.
Required Working Experience
Minimum 3 years of working experience in Information Technology.
At least 1 year of hands‐on experience in SAP ERP or HCM SaaS systems.
Prior experience with SAP HCM ERP is highly preferred.
Seniority level
Mid-Senior level
Employment type
Contract
Job function
Information Technology
Industries
IT Services and IT Consulting
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Job Summary
The HR Business Process Management Support (Payroll) role is responsible for overseeing the end-to-end management and continuous improvement of HR systems and payroll-related business processes. The position involves coordinating with multiple stakeholders to ensure smooth system change requests (CRs), managing payroll operations, ensuring compliance with HR policies, and providing analytical support for HR data and system integrity.
Main Scope of Work
Business Process and System Change Management
Monitor the status of Change Requests (CRs) from initiation to implementation.
Coordinate with various parties to address issues impeding CR progress.
Oversee and provide inputs for requirement gathering, including managing authorization, workflow, interface, and enterprise architecture.
User experience requirements in accordance with governance policies.
Review CR requirements and impacted objects, and assess proposed solutions to ensure they are optimal, scalable, and compliant with standards.
Propose and facilitate test cases for CR testing, ensuring comprehensive coverage across:
User Acceptance Testing (UAT)
Integration Testing (interfaces and web services)
Regression Testing
Common Operating Environment (COE) Testing
Facilitate and conduct HR systems training for end users.
Change Request (CR) Approval and Governance
Support the CR approval process, including:
Coordinating endorsements and responses to approving parties.
Preparing Approval of Expenditure (AOE) documents where required.
Managing any new requirements or changes that arise during CR implementation.
System Operations and Vendor Management
Monitor and track progress of outstanding tasks (Service Requests, System Incident Reports) handled by the e-HR Maintenance Vendor.
Ensure timely and complete resolution of all system issues and deliverables according to program standards.
Identify and manage risks, mitigation strategies, change control, and escalated issues to the Project Manager (PM) or Ops Manager as necessary.
Collaborate with HR systems maintenance teams and cross-functional partners (e.g., OSIT/WOG teams).
Support data verification, rectification, and other technical tasks during system fixes when required.
Analytical and Operational Support
Provide analysis and consultation to resolve operational, data, and audit-related issues.
Support users and auditors in generating report variants, preparing briefing materials, and handling data profiling and extraction requests.
Assist in system migration activities and address data-related challenges.
Payroll and Allowances Management
Manage end-to-end payroll and allowances processes for all eligible personnel, including payroll interface processing.
Oversee service scheme policies and related payments such as contract gratuity, Inspire funds, and pensions.
Administer retention bonus policies, including milestone and exit payments, and manage any adjustments as required.
Qualifications
Education
At least a Diploma or Degree in Computer Science, Information Systems, Science, Engineering, or equivalent discipline.
Required Competencies
Strong knowledge of information technology, particularly SAP HCM ERP.
Excellent planning, coordination, and project management skills.
Strong written, verbal communication, and presentation abilities.
A responsible, proactive, and collaborative team player.
Proficient in Microsoft Office Suite and Microsoft Project.
Experience with Business Process Model and Notation (BPMN) tools is advantageous.
Good understanding of data design in SAP HCM or HCM SaaS preferred.
Analytical mindset with a keen interest in identifying and resolving root causes of issues.
Strong understanding of business process management is advantageous.
Required Working Experience
Minimum 3 years of working experience in Information Technology.
At least 1 year of hands-on experience in SAP ERP or HCM SaaS systems.
Prior experience with SAP HCM ERP is highly preferred.
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Overview
As a Senior Process Analyst you will be working closely with the SDM Lead and the Agile Adoption Lead on
Documenting, updating, managing and housekeeping SDM resources like
Process Documents, Intranet pages, Confluence Pages, Templates etc.
Responsibilities
Manage and govern the
SDM Intranet page
including making changes, enhancements and updates as required
Manage and govern the
SDM Process Documents
including making changes, enhancements and updates as required
Manage and govern the
SDM Process Templates (PPT, Word, Excel, Confluence and others)
including making changes, enhancements and updates as required
Work closely with the SDM and Agile Adoption Lead to manage the monthly SDM Working Group cadence including Agenda, Attendance, Minutes, Actions, Follow Ups etc
Assist the SDM and Agile Adoption lead in Process Improvement and other initiatives
Independently manage the regular review, housekeeping and archival of all SDM Resources including Process Documents, Intranet Pages and others
Skills
Ability to interact with various levels of stakeholders including heads of departments
Excellent
MS Visio, MS Word and PPT Skills
Extreme attention to detail and ability to work with minimal supervision
Ability to multitask and manage conflicting priorities
Experience
Overall experience of 5-10 years in professional organisations
Minimum 3 years of experience in
Process Documentation, Assurance, or similar areas.
Experience in
Communications, PMO or similar roles in IT.
Hands on experience in
SDLC
processes will be a plus
Experience creating Process Documents
using MS Word, MS Visio, PPT etc.
Experience working on
Confluence, JIRA
and other tools will be an added advantage
Experience in using
AI tools
to solve problems and automate processes would be an added advantage
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Company Description
About Grab and Our Workplace
Grab is Southeast Asia's leading superapp. From getting your favourite meals delivered to helping you manage your finances and getting around town hassle-free, we've got your back with everything. In Grab, purpose gives us joy and habits build excellence, while harnessing the power of Technology and AI to deliver the mission of driving Southeast Asia forward by economically empowering everyone, with heart, hunger, honour, and humility.
Job Description
Get to Know the Team
GrabRentals (GR) is a core pillar of Grab's Mobility business, with the primary objective of securing vehicular and productive driver-partner supply for Grab's ride-hailing marketplace.
The GrabRentals team houses its own strategy, partner management & productivity, pricing & product design, sales, marketing, operations et al. functions, and also works with other teams in Grab spanning business, operations, tech, and analytics.
In the Strategic Projects team, we are focused on ensuring the optimization of our existing business and the growth of new businesses including Autonomous Vehicles
Get to know the Role
You will play a vital role within the business team leading the execution of autonomous vehicle pilots. We are seeking a unique blend of a technical product manager, a process optimization expert, and an AV specialist to join our team. In this critical role, you will be the bridge between our on-the-ground deployment operations and our core product and engineering teams. You will own the roadmap for our operational systems, dive deep into technical challenges, and re-engineer our processes for maximum safety and efficiency.
You will report to the Head, GrabCab and Strategic Projects, onsite in our Grab One North Office.
The Critical Tasks You Will Perform
Collaborate with product and engineering teams to define requirements, scope, and deliver the software and hardware that powers our fleet operations
Drive the implementation of new systems, tools, and processes from pilot to full-scale deployment
Be the critical link between operations and the product/engineering teams. Translate operational challenges, learnings, and opportunities into actionable feedback to guide the design and iteration of the product and service offerings
Lead process optimization initiatives across our deployment operations, from vehicle commissioning to on-road incident response
Utilize data analysis and strategic insights to identify efficiency gaps, model potential solutions, and drive continuous improvement
Implement and champion frameworks like Lean Six Sigma or Kaizen to streamline workflows between our internal organisation, the broader company, and external partners
Be the subject matter expert on the autonomous vehicle system's operations
Establish and implement rigorous AV safety standards and protocols for system validation testing and daily operations
Establish, track, and analyze key performance indicators (KPIs). You will be responsible for the continuous monitoring of performance metrics such as safety and uptime, identifying trends, and generating insights for improvement
Qualifications
What Essential Skills You Will Need
Bachelor's degree in Engineering, Computer Science, or a related technical field
You have at least 3 years of experience in technical product management, process engineering, or operations management within a high-tech industry
Direct, hands-on experience with autonomous vehicles, robotics, or other complex hardware/software systems
Experience managing technical products from ideation to launch, including writing requirements and building roadmaps.
Demonstrated experience in process mapping, analysis, and implementing improvement frameworks (e.g., Lean, Six Sigma)
Additional Information
Life at Grab
We care about your well-being at Grab, here are some of the global benefits we offer:
We have your back with
Term Life Insurance
and comprehensive
Medical Insurance.
With
GrabFlex,
create a benefits package that suits your needs and aspirations.
Celebrate moments that matter in life with loved ones through
Parental
and
Birthday leave , and give back to your communities through
Love-all-Serve-all (LASA)
volunteering leave
We have a confidential
Grabber Assistance Programme
to guide and uplift you and your loved ones through life's challenges.
Balancing personal commitments and life's demands are made easier with our FlexWork arrangements such as differentiated hours
What We Stand For at Grab
We are committed to building an inclusive and equitable workplace that enables diverse Grabbers to grow and perform at their best. As an equal opportunity employer, we consider all candidates fairly and equally regardless of nationality, ethnicity, religion, age, gender identity, sexual orientation, family commitments, physical and mental impairments or disabilities, and other attributes that make them unique.
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Main Scope of work:
Monitor the status of CRs from requirement initiation to implementation and work with various parties to address issues impending the progress of the CR. They shall oversee and provide inputs for requirement gathering (including managing authorization, workflow, interface, enterprise architecture, and user experience requirements according to the governance set by Authority), review CR requirements and impacted objects, assess solutions proposed by system vendors to ensure that they are optimally designed and scalable. They shall assist to propose test cases, facilitate users in CR testing and ensure the end-to-end testing is complete and comprehensive, such as User Acceptance Test (UAT), integration testing (for interfaces and web services), regression testing, and Common Operating Environment (COE) testing. They shall facilitate HR systems training for users.
Support the CR approval process (e.g. seeking the necessary endorsements, responding to queries from the approving party, preparing Approval of Expenditure if required), including new requirements or changes during CR implementation.
Monitor the progress of outstanding tasks (Service Request, System Incident Report) to be completed by the e-HR Maintenance Vendor; ensure timely and complete resolution of such tasks, deliverables to conform to the standards and control defined for the programme; identify and manage risk and mitigation strategies; identify, analyse and ensure resolution of issues; manage change control; track and elevate risks and issues to Project Manager (PM) and Ops Manager; plan project with HR systems maintenance team, OSIT/WOG teams, etc. The Supplier shall support data verifications and occasionally rectification tasks and other support tasks during system fixes where required.
Provide analysis and consultation services to address operational issues, data issues, audit related activities, and system migration challenges. This includes supporting user’s/auditor’s queries, assisting users/auditors to create report variants and briefing materials, and supporting urgent data profiling and extractions.
Payroll and Allowances Management
Manages the payroll and allowances processes for all eligible personnel, payroll interface processing, etc.
Manages the processes on the service scheme policies and service personnel’s service scheme payments such as contract gratuity, Inspire funds and pensions.
Manages the processes on retention bonus policies. To manage the payment when payment milestone is reached, or at the point of exit. To manage adjustments to payments made before
Qualifications
a. At least a Diploma/Degree in Computer Science, Information System, Science, Engineering or Equivalent.
Required Competencies
a. Good knowledge of information technology, especially in the areas of SAP HCM ERP.
b. Good planning and coordination skills.
c. Strong writing, verbal communication and presentation skills.
d. Good team player, responsible and conscientious.
e. Resourceful, independent, responsive and pro-active.
f. Proficiency in Office productivities suites such as Microsoft Office and Microsoft Project.
g. Proficiency in Business Process Model and Notation (BPMN) tool is advantageous.
h. Good understanding of the data design in SAP HCM or HCM SaaS is preferred.
i. Possess strong interest in investigating and identifying causes of issues, and able to propose solutions to rectify the issue.
j. Good understanding of business process management is advantageous.
#J-18808-Ljbffr

Main Scope of work:

• Monitor the status of CRs from requirement initiation to implementation and work with various parties to address issues impending the progress of the CR. They shall oversee and provide inputs for requirement gathering (including managing authorization, workflow, interface, enterprise architecture, and user experience requirements according to the governance set by Authority), review CR requirements and impacted objects, assess solutions proposed by system vendors to ensure that they are optimally designed and scalable. They shall assist to propose test cases, facilitate users in CR testing and ensure the end-to-end testing is complete and comprehensive, such as User Acceptance Test (UAT), integration testing (for interfaces and web services), regression testing, and Common Operating Environment (COE) testing. They shall facilitate HR systems training for users.
• Support the CR approval process (e.g. seeking the necessary endorsements, responding to queries from the approving party, preparing Approval of Expenditure if required), including new requirements or changes during CR implementation.
• Monitor the progress of outstanding tasks (Service Request, System Incident Report) to be completed by the e-HR Maintenance Vendor; ensure timely and complete resolution of such tasks, deliverables to conform to the standards and control defined for the programme; identify and manage risk and mitigation strategies; identify, analyse and ensure resolution of issues; manage change control; track and escalate risks and issues to Project Manager (PM) and Ops Manager; plan project with HR systems maintenance team, OSIT/WOG teams, etc. The Supplier shall support data verifications and occasionally rectification tasks and other support tasks during system fixes where required.
• Provide analysis and consultation services to address operational issues, data issues, audit related activities, and system migration challenges. This includes supporting user’s/auditor’s queries, assisting users/auditors to create report variants and briefing materials, and supporting urgent data profiling and extractions.
• Payroll and Allowances Management
• Manages the payroll and allowances processes for all eligible personnel, payroll interface processing, etc.
• Manages the processes on the service scheme policies and service personnel’s service scheme payments such as contract gratuity, Inspire funds and pensions.
• Manages the processes on retention bonus policies. To manage the payment when payment milestone is reached, or at the point of exit. To manage adjustments to payments made before

Qualifications
a. At least a Diploma/Degree in Computer Science, Information System, Science, Engineering or Equivalent.

Required Competencies
a. Good knowledge of information technology, especially in the areas of SAP HCM ERP.
b. Good planning and coordination skills.
c. Strong writing, verbal communication and presentation skills.
d. Good team player, responsible and conscientious.
e. Resourceful, independent, responsive and pro-active.
f. Proficiency in Office productivities suites such as Microsoft Office and Microsoft Project.
g. Proficiency in Business Process Model and Notation (BPMN) tool is advantageous.
h. Good understanding of the data design in SAP HCM or HCM SaaS is preferred.
i. Possess strong interest in investigating and identifying causes of issues, and able to propose solutions to rectify the issue.
j. Good understanding of business process management is advantageous.

Mandatory Skills:

- No Coding/Code Review/Programming Required

- Candidate must possess systems analyst skills such as Agile/User Stories, SDLC understanding, functional specifications documentations, business requirements documentations, software testing (UAT/SIT) management, deployments & go-live.

Responsibilities:

Part of a Tech-for-tech team to automate internal manual processes.

Assist Business users, Product Owners, Tribe Coaches and internal teams including but not limited to Bank's Technology Team. Project Governance, Process Assurance, Resource Management and Compliance and Risk teams to provide requirement on automating all the agile delivery reporting / problem management /release planning/ Software Development Methology, Process and Project Management reports for bank's Technology Team's Dashboard development.

1. Requirements Analysis & Report preparation

· Responsible to identify and define detailed functional specification from Business users / Product Owners and Tribe Coaches

· Analyze and document the “to-be” business and operation processes based on the agreed requirements, perform impact assessment and effort estimation

· Monitor and escalate issues related to requirements and scope-creep to project managers & team leads

· Keep track of projects and workstreams’ key deliverables & deadlines

· Identify areas for improvement in various internal workflow, and help to streamline current processes and automation

2. Team Collaboration

· Participate in user story grooming and transitioning requirement to the developers and ensure a clear and complete understanding of the requirements

· Assist in translating business requirements into test scenarios

· Participate in daily scrum with development team to clarify queries and resolve blockers related to requirements and scope

· Maintain up-to-date knowledge base related to agile reporting, problem management, release planning, project governance and process assurance, and resource onboarding features and processes

3. Testing Management

· Defect Triarch - Clarify test findings escalated by test team and classify the findings either as valid defect, data issue or change request

4. Project Management

· Assist team lead in managing project tracking, including timeline, budget and deliverables

· Prepare daily status for multiple internal and outsourced projects

Requirements:

· At least 5-6 year experience in system analysis / business analysis or testing.

· 3-4 year experience in Agile scrum processes will be advantage

· Knowledge with IT projects life cycle in banking environment

· At lease basic product knowledge on Digital banking and related technology

· Good communication skills to liaise with different stakeholders (Technical / Business users / Testing team)

· Strong analytical skills & interpersonal skills

· Excellent skills in Microsoft Excel, PowerPoint preferred

· Working knowledge of project management tools (Jira, Confluence) will be advantage

· Able to work under stress and fast-pace environment

About us:
D L Resources Pte Ltd is a leading provider of IT Professional Services & Banking outsourced staffing solutions, serving a diverse portfolio of clients across various industries including Financial Services Institutions, Banks & MNCs.
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Interested candidates may reach out directly to our recruiters (Edwin: +65 8 8 3 3 0 1 9 2 | EA License No: 24C2333 | EA Personnel No: R )