307 Process Management jobs in Singapore

Job Overview:

We are seeking an experienced professional to oversee the efficiency of our operational processes. The ideal candidate will be responsible for participating in strategic planning, analyzing business requirements, and supervising employees.

• Analyze business requirements and customer needs
• Research methods to improve operations and reduce costs
• Monitor and report on department performance
• Supervise and train employees
• Provide administrative support
• Ensure compliance with regulatory standards

Working Arrangements:

• Flexible scheduling with 4 days off monthly
• Variable rest days depending on schedule
• Able to work long hours, late evenings, and weekends as needed

Requirements:

• Diploma or high school diploma
• At least one year of working experience in related fields
• Full-time employment
• Fluent English language skills

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A leader in Shipping and Logistics company is currently expanding and looking for highly qualified candidates for the Business Process Manager position based in Singapore.

Job Responsibilities:

• Partner with Process Owners to collect, analyze, and document business requirements.
• Translate business needs into clear technical requirements for system design and development.
• Lead or support system implementation projects, including testing (UAT), issue resolution, and rollout.
• Drive system and process enhancements to align with global operational standards and best practices.
• Act as a liaison between business and IT teams to ensure seamless delivery of solutions.
• Support post-implementation review, issue tracking, and continuous improvement initiatives.
• Document and maintain functional specifications, workflows, and process guidelines.

Requirements:

• Bachelor's degree in Business, Information Systems, Engineering, or a related field.
• 4-5 years of relevant experience in business process management, system implementation, or business analysis.
• Proficiency in SQL and working with cross-functional teams in a global environment.
• Excellent problem-solving, analytical, and communication skills.

Airswift care deeply about equity, diversity and inclusion, and we actively seek talent from diverse and underrepresented groups. Please do send your CV to us if you meet most, but maybe not all of the requirements

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function General Business, Consulting, and Project Management
• Industries Maritime Transportation

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Get notified about new Manager Business Process Management jobs in Singapore, Singapore .

Johor Baharu, Johore, Malaysia 1 month ago

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Job Overview

As an ICT Business Process Consultant, you will be engaged in various projects related to Local Reg, Basel Regulatory Reporting Systems and IFRS9 systems. Your primary responsibility will be to manage the end-to-end delivery of one or more project streams as per the committed timelines, cost, scope, and quality.

• Manage project timelines, costs, scope, and quality.
• Attend requirement gathering sessions and actively participate in BRD reviews.
• Perform impact analysis on existing system functionalities with respect to new proposed changes.
• Drive Functional Specification documents based on BRD and conduct functional walkthroughs for stakeholders.
• Guide data mapping specifications used for sourcing required data for Basel computation from source systems.
• Understand systems and provide guidance to development teams throughout SDLC.
• Support UAT testing and manage issues raised in UAT.
• Assist client Project Manager in delivery and coordination with stakeholders.
• Maintain risks and issues tracker and see them to closure.
• Liaise with business partners and vendors for regulatory risk domain changes.
• Manage a team of resources for successful project delivery.

• Minimum 12 years' experience in delivering projects.
• Experience with Moodys applications in Risk domain.
• Knowledge in Regulatory Reporting Domain.
• Strong understanding of (waterfall, agile) concepts and technical background.
• Experience in Basel computation and reporting is an added advantage.
• Good knowledge in financial market products.
• Knowledge in Oracle SQL, PLSQL.
• Able to work independently with minimum guidance.
• Excellent communication and interpersonal skills.
• Able to manage senior stakeholders.
• Good people management skills.
• Able to organize and prioritize assignments in a fast-paced environment.

Department: Business Process Management

Experience required: 2 - 4 years

Job title: Business Process team

Grade: (Specify Grade)

Department: Business Process Management

Direct reports: N/A

Reporting to: (Specify Supervisor)

Dotted line reporting: N/A

Job purpose: The Business Process team supports and coordinates global process improvements and training initiatives. This role oversees standardized process implementation, supports training program rollouts, and assists in performance management through KPI tracking, data analysis, and operational excellence initiatives.

Main tasks and responsibilities:

1. Training Rollout Coordination
2. Coordinate global onboarding and refresher training for agents.
3. Maintain training materials reflecting process changes.
4. Schedule and monitor regional training sessions for participation and compliance.
5. Gather feedback and continuously improve training content and delivery.

1. Performance Management Support
2. Assist in managing performance frameworks related to business processes.
3. Analyze and report KPIs to identify trends and gaps.
4. Prepare performance reviews, dashboards, and executive reports.
5. Contribute to initiatives enhancing process adoption and consistency.
6. Coordinate with process owners, regional leads, and training teams for alignment.
7. Support change management efforts by reinforcing messaging and process clarity.

Key interactions (Internal | External): External: Customers

Education requirements: Bachelor’s degree in operations or related fields; proficiency in MS Office (Excel)

Language requirements: (Specify Language Requirements)

Background and experience: 2–4 years in business process improvement, training, or operations support; shipping knowledge required; process improvement and SAP knowledge advantageous.

Competencies and skills:

• Time management and organizational skills
• Strong process mapping skills
• Excellent communication and stakeholder management skills

Job summary: The Head of Business Process Management is responsible for driving organization-wide process governance, standardization, and transformation to optimize overall operations, service quality and cost efficiency across the relevant divisions. This role leads process reengineering, seeks and drive continuous improvement initiatives with a focus on end-to-end process ownership in the identified divisions.

Job Responsibilities:

1. Lead global process governance & standardization

2. Drive cross-functional process reengineering

3. Oversee BPM technology integration (RPS, AI, Process Mining)

4. Initiate projects related to Business Processes (current focus will be on Sales & CS).

5. Monitor Regional Offices' compliance with established business processes.

6. Define and monitor key performance indicators (KPIs) for processes to track their effectiveness (develop process dashboards)

7. Develop and maintain risk control frameworks (IAF), strategies, and action plans to minimize risks within the business processes.

8. Lead Change Management & training programs

Qualifications & Experience Required:

• Bachelor's degree in Business Administration, Project Management, or a related field.
• Master's degree (e.g., MBA) is a plus.
• Over 10 years of experience in process management, process improvement, enterprise transformation in the related domain, with at least 5 years or more in a senior management or leadership role.
• Deep understanding of business processes in container shipping industry.
• Proven track record of owning and optimizing business processes across multiple functions or regions.
• Extensive experience in leading cross-functional teams and collaborating with multiple stakeholders (e.g., trade, finance).
• Experience in driving large-scale process transformation initiatives, including the use of automation and technology.
• Change management expertise, with the ability to lead teams through process improvements and transformations.
• Strong leadership in a matrix organisation

Professional Skill Sets:

• Project Management Skills or Qualifications (e.g. PMP, PMI, Agile, Scrum etc.)
• Lean Six Sigma certification (Black Belt) or other process improvement methodologies.
• Change Management Certifications (e.g. CCMP, COPC, etc.)

Job summary: The Head of Business Process Management is responsible for driving organization-wide process governance, standardization, and transformation to optimize overall operations, service quality and cost efficiency across the relevant divisions. This role leads process reengineering, seeks and drive continuous improvement initiatives with a focus on end-to-end process ownership in the identified divisions.

Job Responsibilities:

1. Lead global process governance & standardization

2. Drive cross-functional process reengineering

3. Oversee BPM technology integration (RPS, AI, Process Mining)

4. Initiate projects related to Business Processes (current focus will be on Sales & CS).

5. Monitor Regional Offices’ compliance with established business processes.

6. Define and monitor key performance indicators (KPIs) for processes to track their effectiveness (develop process dashboards)

7. Develop and maintain risk control frameworks (IAF), strategies, and action plans to minimize risks within the business processes.

8. Lead Change Management & training programs

Qualifications & Experience Required:

• Bachelor’s degree in Business Administration, Project Management, or a related field.
• Master’s degree (e.g., MBA) is a plus.
• Over 10 years of experience in process management, process improvement, enterprise transformation in the related domain, with at least 5 years or more in a senior management or leadership role.
• Deep understanding of business processes in container shipping industry.
• Proven track record of owning and optimizing business processes across multiple functions or regions.
• Extensive experience in leading cross-functional teams and collaborating with multiple stakeholders (e.g., trade, finance).
• Experience in driving large-scale process transformation initiatives, including the use of automation and technology.
• Change management expertise, with the ability to lead teams through process improvements and transformations.
• Strong leadership in a matrix organisation

Professional Skill Sets:

• Project Management Skills or Qualifications (e.g. PMP, PMI, Agile, Scrum etc.)
• Lean Six Sigma certification (Black Belt) or other process improvement methodologies.
• Change Management Certifications (e.g. CCMP, COPC, etc.)
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COMPANY DESCRIPTION

MINDS has been caring for Persons with Intellectual Disabilities (PWIDs) and their families since 1962.

Grounded in the belief that all PWIDs have innate abilities and talents, MINDS is committed to empowering them and enhancing their quality of life, while advocating for greater inclusivity for PWIDs as a nation.

MINDS is today one of the largest charities in Singapore employing more than 850 staff. With the key focus to expand community-based services, improving the employability of PWIDS, strengthening education, and engendering inclusive community living, MINDS offers a holistic range of services and programmes across the PWIDs' lifespan.

These include schools, employment and training development centres, home-based care services and community-based services to cater to the physical, psychological, environmental and social needs of PWIDs. For more information, please visit

RESPONSIBILITIES

• Lead and support the Shared Service Team to generate invoices and ensuring its accuracy, completeness, and issuance on a timely basis.
• Assist Finance with customer account reconciliations for discrepancies.
• Collaborate with internal stakeholders on reports requirement and other related and relevant information in carrying out the job.
• Support departments and external partners by preparing various and ad hoc accounts and reports, muster reports to funding bodies and for audit purposes.
• Serve as primary point of contact for customer inquiries.
• Investigate and resolve questions related to Order to Cash function.
• Keep track of clients who are due for renewal of subsidies, complete required renewal forms for review with Social Workers.
• Manage and update new admission and discharge of clients from Minds punctually to ensure accurate invoicing.
• Prepare reports to internal stakeholders to ensure accuracy and completeness of clients list, funding bodies on a regular basis as required in the funding agreement and external audit purposes.
• Work closely with internal stakeholders on clients' information and ensuring in compliance to regulatory compliance including PDPA.
• Gather data and analyse the effectiveness of current operations, identifying issues and determining financial impact to develop actionable opportunities.
• Lead and assist with centralizing and standardizing workflow processes for good practices with stakeholders suitable in a digital environment.
• Continually review the processes and workflow of all Order to Cash services, management of clients' data and providing recommendations to build internal efficiencies and reduce risk.

• Diploma in Accounting/Finance or Certificate in Accounting or other relevant discipline.

• More than 5 years' experience in invoicing with good understanding of an ERP system, strong Microsoft Excel skills and basic accounting knowledge.

• Lead and support the Shared Service Team to generate invoices and ensuring its accuracy, completeness, and issuance on a timely basis.

• Assist Finance with customer account reconciliations for discrepancies.

• Collaborate with internal stakeholders on reports requirement and other related and relevant information in carrying out the job.

• Support departments and external partners by preparing various and ad hoc accounts and reports, muster reports to funding bodies and for audit purposes.

• Serve as primary point of contact for customer inquiries.

• Investigate and resolve questions related to Order to Cash function.

• Keep track of clients who are due for renewal of subsidies, complete required renewal forms for review with Social Workers.

• Manage and update new admission and discharge of clients from Minds punctually to ensure accurate invoicing.

• Prepare reports to internal stakeholders to ensure accuracy and completeness of clients list, funding bodies on a regular basis as required in the funding agreement and external audit purposes.

• Work closely with internal stakeholders on clients' information and ensuring in compliance to regulatory compliance including PDPA.

• Gather data and analyse the effectiveness of current operations, identifying issues and determining financial impact to develop actionable opportunities.

• Lead and assist with centralizing and standardizing workflow processes for good practices with stakeholders suitable in a digital environment.

• Continually review the processes and workflow of all Order to Cash services, management of clients' data and providing recommendations to build internal efficiencies and reduce risk.

Other working arrangements offered : Onsite

Qualifications

• Diploma in Accounting/Finance or Certificate in Accounting or other relevant discipline.

Other Information

• More than 5 years' experience in invoicing with good understanding of an ERP system, strong Microsoft Excel skills and basic accounting knowledge.

Job Overview
Do you enjoy solving riddles and have an inquisitive mind? Are you passionate about finding the source of a manufacturing process issue that causes a wafer yield breakthrough?

UMC is looking for a Defect Management (DM) Process Engineer to drive for Process Stability in defect reduction activities. You can pursue your passion in semiconductors engineering by utilizing cutting-edge and intelligent operating systems to assist with data analytics and inspection sampling strategy while staying under cycle time constraints. You will work closely with product and process owners to create and manage projects that address wafer and line yield issues.

Responsibilities

• Day to Day monitoring and ownership to timely address in-line defect abnormality escalation, handling and disposition

• Render support in Production ramp-up, New process implementation and process characterization for project success

• Evaluate and implement productivity projects for DM Production, Tool and Cost index improvement

• Define and deploy inspection tool recipes BKM to ensure detection capability

• Assist in Customer audits on inspection strategy deployment and execution
  Perform baseline defect improvement

Qualifications

• Possess at least a Bachelor's Degree in Electronic Engineering , Electrical Electronic Engineering, Chemical Engineering, Materials Science, Mechanical Engineering and Physics

• Able to think critically with strong investigating skills

• Possess good communication skills

• Possess good time management skills as well as a strong sense of commitment

• Prior leadership or competition experience in school activities will be an advantage

• Candidates with at least 2 years of relevant prior working experience