159 Process Improvements jobs in Singapore
Senior Asscociate, Automation and Process Improvements (AP) (1-year contract)
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Job description
About Certis
We are a leading security services organisation. We put technology to work in making the world a safer place. Our mission is that as trusted partners, we protect lives and assets, and deliver integrated critical services. By empowering our people, our goal is to enable our communities to stay safe and thrive.
We offer a broad range of opportunities and career pathways for our people to grow and explore their potential. We believe that people, equipped with innovative thinking and technological capabilities will make our world safer, smarter and better.
Life at Certis
If you are a passionate individual looking for opportunities to expand your skills, and purposeful work instead of just a ‘job’, we would love to hear from you.
At Certis, no two days look alike. Our work calendars are filled with chances to collaborate with others, and bring new initiatives to life. Whether you’re looking to improve a process, or have an innovative idea awaiting a technology solution, we want you to bring your ideas to the table.
We are a close-knit team that looks out for each other, works hard to get the job done, and encourages each other to grow – the perfect place for you to grow your career!
Roles & Responsibilities
- Process payments for vendor invoices, intercompany settlements, staff claim reimbursements, customer refunds, Corporate Credit Cards
- Liaise and follow up with the Business Units on advance payments, outstanding invoices, etc
- Respond to audit confirmations
- Manage the end-to-end planning, execution, support and implementation of automation projects and process improvements in Accounts Payable (AP) and Financial Accounting (FA), ensuring alignment to business goals
- Work closely with cross-functional teams to support and ensure project delivery by the timelines
- Identify areas for process improvement and implement best practices to enhance operational efficiency and project outcomes
- Identify, resolve, mitigate and escalate issues and risks in the projects
- Attend project meetings
- Update on project status
- Participate in User Acceptance Testing(s)
- Other AP and FA operation tasks as assigned by the AP Head
Skills & Requirements
- Degree in Accounting or Business
- Minimum 2 years of relevant experience
- Proficient in SAP is an advantage
- Familiar with MS Office applications
- Able to work independently, within tight timelines and adaptable
- Committed, meticulous and a team player
- Good interpersonal and communication skills
- Good organisational and time management skills
Recognition & Award
What you can expect from us:
- Work on world-class security projects renowned for their safety, reliability and efficiency
- Commitment to your ongoing development, including on-the-job opportunities, formal programs and assistance with further education
- Community volunteering opportunities
- A competitive remuneration package, featuring performance-based incentives and a medical insurance and dental allowance.
Certis is committed to fostering an inclusive and diverse workforce culture, which is supported by our values. Our aim is to attract, develop and retain a truly diverse and high-performing workforce.
Business Process Improvement Specialist
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- We are seeking a skilled Business Process Improvement Specialist to join our team. As a Business Process Improvement Specialist, you will be responsible for analyzing and improving business processes to increase efficiency and effectiveness.
- You will work closely with cross-functional teams to identify areas for improvement and develop solutions that meet the needs of our organization.
Key Responsibilities:
- Analyze business processes and identify areas for improvement
- Develop and implement process improvements to increase efficiency and effectiveness
- Collaborate with cross-functional teams to ensure successful implementation of process improvements
- Conduct gap analysis of current business processes to identify opportunities for improvement
- Develop and maintain documentation of process improvements
Required Skills and Qualifications:
- Strong analytical and problem-solving skills
- Excellent communication and collaboration skills
- Ability to think critically and outside the box
- Experience with process improvement methodologies (e.g. Lean, Six Sigma)
Benefits:
Our company offers a competitive salary and benefits package, as well as opportunities for professional growth and development.
About Us:
We are a dynamic and innovative organization dedicated to delivering exceptional results. Our team is passionate about making a positive impact and we are committed to excellence in everything we do.
Business Process Improvement Specialist
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An experienced professional is required to drive business process improvement initiatives, leveraging technical knowledge and industry expertise.
- A strong background in systems development and/or business process re-engineering is essential for this role.
The ideal candidate will have a proven track record of success in implementing digital customer journeys, automating consumer banking operations, and ensuring smooth operational rollouts.
We are seeking a skilled individual with excellent communication and teamwork skills, who can work effectively with regional teams and country teams to deliver high-quality results.
Key responsibilities include:
- Re-engineering end-to-end processes and analyzing operations solutions.
- Implementing automation agendas to transform consumer banking operations.
- Conducting requirement gathering workshops, reviewing, and documenting requirements artefacts.
- Reviewing functional specifications and process define documents.
- Coordinating UAT test plans and test cases execution within UAT schedules.
- Providing post-production support, production issue review, and tracking them to closure.
At least 3 years of experience in systems development and/or business process improvement initiatives, preferably in the Financial Services Industry. Required skills include:
- Strong knowledge of consumer banking operations, customer centres, wealth, loan, and CASA products.
- Excellent oral and written communication skills.
- Good teamwork and inter-relationship skills.
- Adaptable, disciplined, and focused.
- Organised and systematic.
- Proven analytical skills.
- Well-versed in MS Office: Word, Project, Excel, Visio, and PowerPoint.
Business Process Improvement Specialist
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Job Description:
- We are seeking a highly skilled Business Process Improvement Specialist to join our team. As a key member of our Retail Operations team, you will be responsible for developing, standardising and optimising business processes using digital systems.
- Support the implementation of the billing system and act as a technical support specialist for the Retail Operations team
- Work alongside the Digital team and software vendor to resolve system issues and enhance the system
- Provide analytics and insights to support new business process and system enhancements
- Perform analysis of business processes related to productivity, efficiency, quality, costs, and time management.
- Review and update procedures and policies to support sales, billing, metering, collection, and refund requirements.
- Prepare management progress reports, feedback, and suggestions to all stakeholders through meetings, workshops, and documentation
- Provide ad-hoc support for operational functions such as billing, collection, and refund.
- Act as technical support and provide guidance to end-users during system transition
Key Responsibilities:
- Technical background is required for this role
Requirements:
- Sales experience
- Microsoft Excel skills
- Data analysis skills
- Analytical skills
- Business analysis skills
- Information technology skills
- Project management skills
- Time management skills
- User acceptance testing skills
- Business process skills
- Software development skills
- Business requirements skills
- Technical support skills
Business Process Improvement Specialist
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We are seeking a Technical Operations Professional to work collaboratively with vendors, management teams, and engineering pillars to enhance tool stability, troubleshoot complex problems, and optimize escalations.
- Manage the initial point of contact for business-critical issues.
- Track and resolve tickets related to tooling and systems issues, triaging as required for cases necessitating cross-functional team support.
- Quantify the impact of incoming requests on relevant engineering teams, utilizing technology and best practices.
- Ensure issues are communicated, escalated, and resolved within the service levels defined by severity.
- Hold vendors accountable for raising tickets efficiently.
- Analyze common issues to identify root causes, find solutions, and process improvements.
- Support the deployment of multiple tech projects through system configuration.
- Liaise with global and regional stakeholders to ensure all vendor operational manuals are updated.
Key Skills and Qualifications:
- Bachelor's Degree in a technical or related field is preferred.
- 3+ years' experience with call center operations and CRM administration.
- Experience working with internal/external stakeholders in multiple geographic regions.
- Demonstrated proficiency in multitasking and prioritization.
- Task-triaging experience is preferred.
- Excellent organizational skills and a detail-oriented approach to problem-solving.
- Able to adapt quickly to changes in processes, tools, systems, and programs.
- Excellent written and verbal communication skills.
- Proven ability to manage multiple projects and stakeholders concurrently through to successful implementation in an operational environment.
- Proficiency in analyzing data to detect trends and identify root causes.
- Comfortable with ambiguity and thrives in a fast-paced, dynamic environment.
- Passion for operational excellence and commitment to sales productivity.
- Basic programming knowledge is a plus (SQL, Tableau, etc.).
Senior Business Process Improvement Specialist
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We are seeking a highly skilled Business Process Analyst to join our team. The successful candidate will be responsible for managing, organizing and conducting User Acceptance Tests with internal and external test teams, including test scripting, test cases and test execution and reviews.
The ideal candidate will have excellent organizational skills and be able to work effectively in a team environment.
Senior Business Process Improvement Specialist
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We are seeking an experienced Business Process Analyst to deliver IT applications and collaborate with stakeholders in Singapore.
- Bachelor's degree in a related field such as Business Administration, Information Technology or Computer Science.
- At least 5 years of experience in a similar role with strong business acumen.
- Proven analytical skills to identify process improvements and develop strategic solutions.
- Foundational knowledge of SQL with the ability to write and understand complex queries.
- Excellent communication and collaboration skills for effective stakeholder engagement.
- Experience working with hospitality and leisure applications.
- Certified Business Analysis Professional (CBAP) certification.
- Collaborate closely with business users and product owners to gather and translate business needs into functional specifications.
- Develop and execute comprehensive testing plans and coordinate user acceptance tests.
- Track and report project progress, issues and risks to ensure timely delivery of milestones.
A collaborative work environment with opportunities for professional growth and development.
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Business Process
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Join to apply for the Business Process role at Agilent Technologies
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Join to apply for the Business Process role at Agilent Technologies
Job Description
Responsible for analysis and evaluation of user business problems and including problem definition, evaluation of requirements, and implementation of systems/processes.
Job Description
Responsible for analysis and evaluation of user business problems and including problem definition, evaluation of requirements, and implementation of systems/processes.
May participate in business systems planning to define or upgrade business applications or functional solutions. May serve as business liaison to IT.
Participate in projects wherever Sales Support team is required to support in testing and training business users.
Ensures effective communication across teams/functions.
Keeps management informed of progress, key issues and changes which may impact the business.
Key Highlights:
- Korean language proficiency is critical for this role - spoken and written
- Developing sales business processes for effective and efficient utilization of CRM/ Salesforce and other tools
- Engaging with sales management to guide continuous sales channel improvement utilizing existing and new business tools
- Partnering with the Business Analytics leads to provide accurate and timely reporting
- Managing CRM/ SalesForce maintenance activities including territory and organizational setup, user setup, and user training
- Support complex issues for CRM/ SalesForce, Reporting, and Sales tools
- Participate in WW projects to ensure that project deliverables to meet business requirements for region such as AFO/EMEAI/ APAC
- Partnering with other team members, IT, and global operations to drive CRM process continuity across business channels
- Bachelors Degree plus a minimum of 5 years relevant experience
- Demonstrated experience with ERP system such as SAP ECC, CPQ or SFDC CRM
- Ability to collaborate equally effectively through all hierarchical levels.
- Ability to work independently, prioritize workload, and solve problems.
- Demonstrated knowledge and experience of Business Intelligence tools.
- Ability to support the development and deployment of tools needed for business growth
- Ability to utilize Excel or Access to generate custom analytics and data analytics skills
- Excellent communication skills - Korean and English.
This job has a full time weekly schedule. It includes the option to work remotely.
Our pay ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. During the hiring process, a recruiter can share more about the specific pay range for a preferred location. Pay and benefit information by country are available at: Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.
Travel Required:
Occasional
Shift:
Day
Duration:
No End Date
Job Function:
Administration Seniority level
- Seniority level Associate
- Employment type Full-time
- Job function Other
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#J-18808-LjbffrBusiness Process
Posted today
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Location: International Plaza, 10 Anson Road (Work from office)
About the Role
We are seeking a dynamic and resourceful Business Process & Automation Specialist to streamline and enhance the operational workflows of our Human Resources operations segment for external staff outsourced to client companys You will work closely with our operations, recruitment, and development teams to analyze existing manual processes, implement automations, assist in the integration of internal systems, and support digital transformation initiatives across the business.
Key Responsibilities
Business Process Review & Redesign
- Analyze workflows across recruitment, onboarding, payroll, billing, compliance, and client servicing
- Identify bottlenecks, inefficiencies, and opportunities for digitalization and automation
- Redesign and document optimized processes using SOPs, flowcharts, or process maps
- Automate manual HR or operations processes such as timesheet collection , data entry, and reporting using Python , Excel macros , or other scripting tools
- Build low-code/no-code automation workflows using Zapier , Power Automate , or RPA tools like UiPath or Blue Prism
- Understand current use of Infotech (HRMS/Payroll) and Ceipal (ATS) and align them with business processes
- Work with internal teams or vendors to integrate systems, improve reporting, and eliminate data silos
- Support the setup, customization, and onboarding of newly acquired software such as:
Invoicing & billing systems
Microsoft 365 Suite , including SharePoint , OneDrive , and Outlook (Email domain setup)
- Collaborate with in-house developers or marketing teams on digital projects (e.g., website design enhancements, client portals)
- Offer technical guidance or testing support on ongoing digitalization initiatives
- Liaise with internal teams to gather automation needs and improvement feedback
- Provide basic training and documentation for tools and processes deployed
- Maintain technical documentation for scripts, workflows, and process changes
- Monitor automated systems for errors or performance issues and update scripts/workflows as needed
- Hands-on experience in business process improvement and automation , preferably in the staffing, HR, or professional services sector
- Proficiency in Python scripting , Excel macros , or similar automation tools
- Familiar with Zapier , Power Automate , or RPA platforms (e.g., UiPath , Blue Prism )
- Experience with system setup and integration, especially in Microsoft 365 , HRMS (Human Resource Management Systems) , ATS , or billing platforms
- Strong problem-solving skills and attention to detail
- Good communication and ability to work cross-functionally
- Prior experience in contract staffing / Manpower outsourcing operations & processes
- Familiarity with Infotech HRMS and Ceipal ATS
- Understanding of website design tools , content management systems (CMS), or APIs
- Experience supporting IT rollouts or cross-departmental digital initiatives
D L Resources Pte Ltd is a leading provider of IT Professional Services & Banking outsourced staffing solutions, serving a diverse portfolio of clients across various industries including Financial Services Institutions, Banks & MNCs.
Business Process
Posted today
Job Viewed
Job Description
Employment Type: 6 Months Contract
Location: International Plaza, 10 Anson Road (Work from office)
About the RoleWe are seeking a dynamic and resourceful Business Process & Automation Specialist to streamline and enhance the operational workflows of our Human Resources operations segment for external staff outsourced to client companys You will work closely with our operations, recruitment, and development teams to analyze existing manual processes, implement automations, assist in the integration of internal systems, and support digital transformation initiatives across the business.
Key ResponsibilitiesBusiness Process Review & Redesign
- Analyze workflows across recruitment, onboarding, payroll, billing, compliance, and client servicing
- Identify bottlenecks, inefficiencies, and opportunities for digitalization and automation
- Redesign and document optimized processes using SOPs, flowcharts, or process maps
- Automate manual HR or operations processes such as timesheet collection, data entry, and reporting using Python, Excel macros, or other scripting tools
- Build low-code/no-code automation workflows using Zapier, Power Automate, or RPA tools like UiPath or Blue Prism
- Understand current use of Infotech (HRMS/Payroll) and Ceipal (ATS) and align them with business processes
- Work with internal teams or vendors to integrate systems, improve reporting, and eliminate data silos
- Support the setup, customization, and onboarding of newly acquired software such as:
Invoicing & billing systems
Microsoft 365 Suite, including SharePoint, OneDrive, and Outlook (Email domain setup)
- Collaborate with in-house developers or marketing teams on digital projects (e.g., website design enhancements, client portals)
- Offer technical guidance or testing support on ongoing digitalization initiatives
- Liaise with internal teams to gather automation needs and improvement feedback
- Provide basic training and documentation for tools and processes deployed
- Maintain technical documentation for scripts, workflows, and process changes
- Monitor automated systems for errors or performance issues and update scripts/workflows as needed
- Hands-on experience in business process improvement and automation, preferably in the staffing, HR, or professional services sector
- Proficiency in Python scripting, Excel macros, or similar automation tools
- Familiar with Zapier, Power Automate, or RPA platforms (e.g., UiPath, Blue Prism)
- Experience with system setup and integration, especially in Microsoft 365, HRMS (Human Resource Management Systems), ATS, or billing platforms
- Strong problem-solving skills and attention to detail
- Good communication and ability to work cross-functionally
- Prior experience in contract staffing / Manpower outsourcing operations & processes
- Familiarity with Infotech HRMS and Ceipal ATS
- Understanding of website design tools, content management systems (CMS), or APIs
- Experience supporting IT rollouts or cross-departmental digital initiatives
About us:
D L Resources Pte Ltd is a leading provider of IT Professional Services & Banking outsourced staffing solutions, serving a diverse portfolio of clients across various industries including Financial Services Institutions, Banks & MNCs.
Digital Transformation
Outlook
Outsourcing
ATS
System Integration
Scripting
Invoicing
Payroll
Stakeholder Engagement
SharePoint
Python
Human Resource
Resource Management
Website Design