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NextLabs is a security software company focused on developing mission critical next generation policy enforcement infrastructure and system software. NextLabs provides large enterprises with active, policy-driven control of their information network wherever and whenever it is used by employees, contractors and partners. Our policy management platform and universal enforcement solutions enable centrally managed information security control policies across all applications, data and digital business processes.

The NextLabs is looking to expand our Technical Support organization. Your will be one of the designated point of contact for customers. Technical Support team will provide product knowledge and expertise about NextLabs’ Policy Platform and product family, will craft and implement support solutions that resolve customer issues and build customer goodwill for the long term. In this role, you will work closely with customers, Engineering, Sales and Professional Services organization to achieve excellent customer satisfaction with NextLabs’ F2000 customer base. Your team will create and manage NextLabs Knowledge Base, track support issues reported by customers and ensure that issues are followed through to resolution.

Responsibilities include but are not limited to:

• Work efficiently with Technical Support, QA, Engineering, and Customer IT personnel to identify and solve customer issues.
• Create technical notes and develop case resolution report to contribute to the Technical Support Knowledge Base.
• Track support issues reported by customers and ensure that issues are followed through to resolution.
• Ability to create and manage cross-functional project teams to address complex technical issues.
• Help develop specification of requirements and development of support tools to automate common support processes or customer diagnostics.
• Build and maintain strong customer relationships and contribute toward a strong customer-oriented corporate image.
• Maintain deep understanding of NextLabs product and integrated third-party products.
• Train customer IT helpdesk personnel on NextLabs products, best practices and technical procedures for operating enterprise class policy management system.
• Participation in on call rotation carrying the after hours emergency support phone/pager.
• Creation of knowledge articles for relevant cases and general issues for the NextLabs technical support knowledge base.
• Tracking/performing technical activities and processes within technical support to ensure customers are handled within defined NextLabs quality standards.
• Making decisions on case escalations based on customer business situations by working with management and executive teams.
• Representing technical support to other departments as a customer advocate.

Requirements:

• Strong analytical skills to analyze complex technical problems and develop strategies for solution development.
• Business processes analysis skills to analyze customer process issues and develop strategies for solution development.
• System administration skills on Windows system and network environments.
• System administration skills on one or more relational database platforms such as MS SQL Server, Oracle or DB2.
• Experience with use and configuration of AD/LDAP directory services and VM Ware virtualization infrastructure will be a plus.
• Experience with programming or scripting.
• Knowledge of diagnostic tools and analysis.
• Strong organizational skills and interpersonal skills.
• Clear, effective and timely oral and written communications for IT and Management audiences.
• Self motivated and presents a positive attitude in dealing with customers and co-workers.

Education:

• BS in CS, MIS, EE, or any Engineering degree

Interested candidates may email resume

Job Overview:

We are seeking a highly skilled Customer Support Specialist to provide exceptional service to our customers.

Key Responsibilities:

• Offer front-line customer support via various communication channels
• Handle customer inquiries and resolve issues promptly
• Assist with registration, appointment bookings, and general information provision
• Manage feedback and escalate concerns when necessary
• Maintain accurate records and documentation
• Ensure a professional and courteous service standard at all times

Requirements:

• Minimum GCE 'O' Level or equivalent qualification
• Excellent communication and interpersonal skills
• Ability to work rotating shifts, including weekends and public holidays

What We Offer:

• A dynamic and supportive work environment
• Ongoing training and development opportunities

This position requires effective communication and problem-solving skills to manage customer inquiries, bookings, and collaborations with the import/export department. Key responsibilities include:

• Attend to customer enquiries and bookings
• Arrange space bookings and monitor progress
• Liaise with Import/Export Department for smooth execution of shipments
• Prepare pre-alerts to respective stations and ensure timely updates
• Verify arriving and uplift details for accuracy

To succeed in this role, you will need excellent communication, diplomacy, and organizational skills. You should be able to work independently and as part of a team, with a strong attention to detail and ability to multitask.

We offer a supportive work environment, opportunities for growth and development, and a competitive compensation package. If you are a motivated and customer-focused individual looking for a challenging role, we encourage you to apply.

We are seeking a highly skilled Customer Support Specialist to join our team. In this role, you will be responsible for delivering exceptional customer service to walk-in customers and financial representatives.

• Greeting and guiding clients with a professional and courteous demeanor
• Managing documents via dropbox in a secure and efficient manner
• Handling straightforward enquiries in a timely and accurate manner
• Assisting with document release in accordance with company policies

To be successful in this role, you will require excellent communication and interpersonal skills, as well as the ability to work in a fast-paced environment. You will also need to be proficient in using technology, including dropbox, to manage documents and communicate with clients.

In addition to a competitive salary, we offer a range of benefits, including opportunities for career development and growth, a supportive and collaborative work environment, and recognition and rewards for outstanding performance.

We are an equal opportunities employer and welcome applications from all qualified candidates. If you are passionate about delivering exceptional customer service and have the skills and qualifications required for this role, please apply now.

Job Summary:

• Respond to customer inquiries, comments, and concerns.
• Communicate with site personnel and technicians to arrange job schedules.
• Create quotations, work orders, and necessary documentation.
• Conduct follow-ups with clients regarding job progress and satisfaction levels.
• Keep service logs and reports updated and accurate.
• Coordinate with main contractors, vendors, and internal teams.
• Assist in processing permits and preparing project-related paperwork.
• Ensure high service standards and prompt completion of tasks.
• Manage general administrative duties and document organization.

Key Responsibilities:

• Customer Service
• Communication
• Documentation
• Coordination
• Administrative Duties

The ideal candidate will have a strong background in customer service, excellent communication skills, and the ability to multitask. They will be proficient in creating documents and maintaining accurate records. The successful candidate will also possess good time management skills and be able to work effectively under pressure.

We are seeking a detail-oriented individual who is passionate about delivering exceptional customer experiences. As a Customer Support Representative, you will be responsible for resolving customer issues in a timely and professional manner.

To succeed in this role, you must have excellent problem-solving skills and be able to work independently with minimal supervision. You should also be proficient in using technology to communicate with customers and manage their queries efficiently.

Job Overview

We are seeking a dedicated and customer-focused individual to join our team as a Customer Support Associate. In this role, you will be responsible for delivering exceptional customer service and support to our clients.

Your key responsibilities will include answering incoming calls, making outbound calls, and providing accurate information to our customers. You will also escalate queries when necessary, update customer information, and maintain proper records. Additionally, you will support the team in meeting service and satisfaction goals.

About This Role

• You will have strong communication and listening skills, with the ability to handle different types of callers in a patient and empathetic manner.
• You will have basic computer literacy, with proficiency in MS Office and data entry.
• You will be able to work independently and as part of a team, with a positive attitude and willingness to learn on the job.

Key Requirements

• Good spoken English; knowledge of additional languages is an advantage.

The Customer Support Professional role involves interacting with clients, managing administrative tasks, and maintaining accurate records.

• Key responsibilities include making follow-up calls to previous clients and completing various assigned tasks.

• A dynamic work environment in a reputable industry
• An opportunity to enhance your resume
• No prior experience is required; comprehensive training will be provided

Key Responsibilities:

• Manage customers' orders, requests, and documentation end-to-end.
• Respond promptly to inquiries and prepare accurate quotations.
• Coordinate with customers, logistics partners, and internal teams for timely deliveries.
• Maintain up-to-date records, including spare parts price lists and shipment schedules.
• Support customers with customs documentation and service-related queries.
• Collaborate with internal teams to resolve issues and ensure customer satisfaction.

Requirements:

• Diploma or Degree with at least 3 years of relevant experience.
• Customer-focused, detail-oriented, and proactive.
• Excellent communication and organizational skills.
• Able to multitask, work under pressure, and meet tight deadlines.
• Proficient in MS Office; experience handling multiple projects preferred.

Interested applicants, please click on "Apply Now" or submit your resume to

We regret only shortlisted candidates will be notified.

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Job Title: Customer Support Liaison

This is an exciting opportunity to work in a fast-paced environment where you will be responsible for handling customer inquiries, resolving issues and providing exceptional support.

The ideal candidate will have excellent communication skills, be able to multitask and possess a strong understanding of customer service principles.

• Handle customer enquiries via phone, email or in-person.
• Resolve customer complaints in a professional and timely manner.
• Process enrolments and registrations efficiently.
• Assist with daily operations and perform ad-hoc duties as assigned.
• Work effectively in evenings, weekends and public holidays.

• Diploma or degree in a relevant field (e.g. administration, business, hospitality).
• Proven customer service experience in a similar role.
• Excellent communication and interpersonal skills.
• Able to work independently and as part of a team.
• Familiarity with administrative software and systems.

• A competitive salary and benefits package.
• Ongoing training and development opportunities.
• A dynamic and supportive work environment.

We regret only shortlisted candidates will be contacted. All applications are handled confidentially. By submitting your application, you agree to the collection, use, retention and disclosure of your personal information.