1,369 Pos Support Specialist jobs in Singapore

Revenue Management & Rolling Forecast

• Review monthly Profit & Loss (P&L) statements, investigate abnormalities, and ensure accuracy.
• Analyze and report monthly Gross Profit (GP) by product line; circulate reports to Product Managers.
• Verify revenue classification to ensure accurate booking under respective business categories.
• Prepare and submit monthly rolling forecasts; analyze variances against prior submissions and highlight gaps.

Rebate & Financial Planning

• Calculate estimated rebates prior to year-end and confirm sufficient accruals with Finance.
• Estimate rebates for the upcoming year based on channel budget revenue; propose accrual percentages and prepare internal memos for approval.
• Coordinate with Finance to ensure accruals are completed by January each year.
• Perform Breakeven Revenue Calculations to support business planning, including analysis of fixed costs, variable costs, and contribution margins.
• Prepare and submit monthly EMP reports.

Budgeting & Strategic Planning

• Support budget preparation, including fixed assets, expenses, allocations, headcount, GP%, and P&L.
• Manage rolling headcount adjustments across inter-country transfers.
• Develop and deliver presentation materials for strategic and budget planning sessions.

Sales Operations & Forecasting

• Provide weekly updates on estimated revenue for Singapore and Malaysia.
• Support sales forecasting and monitor rolling submissions, highlighting key variances.
• Coordinate with sales teams and management to align forecasts with strategic targets.

CRM, CRM Service & Customer Engagement

• Monitor CRM progress updates for BP, SI, and SP; provide issue resolution guidance.
• Participate in weekly CRM solution meetings and contribute comments in SMP.
• Serve as CRM service seed trainer and primary contact for related issues.
• Provide service quotations to customers, including verification of warranty status.
• Act as primary contact window for SEA IABG Partner Management and partner-related matters.

Spare Parts & Service Management

• Calculate and manage safety stock levels for spare parts.
• Define and apply appropriate Return Material Authorization (RMA) types for various cases.
• Act as the contact window for global service matters, including RMA cases, quality concerns, and training.

Meetings & Coordination

• Organize key meetings, including monthly reviews, annual KPI reviews, strategy planning, budget planning, and ad hoc sessions.

System Implementation & Testing

• Actively participate in system testing for new implementations, including SAP, CRM Service, and other platforms.

Qualifications

• Bachelor's degree in Business Administration, Finance, Accounting, or related field; Master's degree preferred.
• Proven experience in revenue management, financial planning, sales operations, or commercial operations.
• Strong knowledge of P&L analysis, forecasting, rebate accruals, and CRM systems.
• Proficiency in SAP, CRM platforms, and MS Office (Excel, PowerPoint).
• Excellent analytical, organizational, and communication skills.
• Ability to collaborate effectively across sales, finance, and operations functions in multiple countries.
• Experience in spare parts/service management is an advantage.

Competencies

• Financial & Business Acumen
• Strategic Thinking & Planning
• Cross-functional Collaboration
• Attention to Detail & Accuracy
• Problem-solving & Decision-making
• Customer Engagement & Service Orientation
• Sales Forecasting & Commercial Excellence

SwimitRight is hiring a Full time Customer Support role in Geylang, Singapore. Apply now to be part of our team.

Job summary:

• Looking for candidates available to work:
• Monday: Morning, Afternoon
• Tuesday: Morning, Afternoon
• Wednesday: Morning, Afternoon
• Thursday: Morning, Afternoon
• Sunday: Morning, Afternoon
• Expected salary: $600 - $650 per month

Job Description:

The Customer Support & Services Manager (CSSM) is responsible for reinforcing and expanding the existing Support & Services activities within the assigned geographical area in Asia for the Defense Global Business Unit – Customer Support & Services Department. This role involves identifying and prospecting new opportunities to develop these activities, establishing and reporting on customer needs, and coordinating all related commercial actions.

Additionally, the CSSM will develop and maintain local relationships with various Safran Electronics & Defense entities, partners, and customers.

In collaboration with the Customer Support & Services Manager pole of the Defense GBU, the CSSM will work on structuring activities to achieve the global objectives of the Customer Support & Services Department.

Key Performance Indicators (KPIs) for this role include:

• Customer Satisfaction : Measure customer satisfaction for support and services activities
• Customer Loyalty : Track customer retention rates and loyalty metrics
• Business Opportunities Identified : Count the number of new business support & service opportunities identified and communicated to the Global Business Development (GBD) team
• Footprint Expansion : Measure the presence of Safran Electronics & Defense's support and service activities within the region
• Communication Effectiveness : Evaluate the effectiveness of communication with the GBD team regarding new opportunities and customer needs

Job summary

• Reinforce development of existing Support & Services activities within the assigned geographical Asia Area for the Defense Global Business Unit – Customer Support & Services Department.
• Prospect and identify any opportunities to develop Support & Services activities within the assigned geographical area.
• Establish and report SED Customers' needs in order to initiate the actions under CSSM pole responsibilities: support SED sales team in France.
• Develop local relationships between the various legal Safran Electronics & Defense entities (subsidiaries, offices), its partners and its customers.
  In collaboration with « Customer Support & Services Manager » pole of Defense GBU – Customer Support & Services Department, develop the structuring activities in order to reach the global objectives of CSSD.

Job specificities

• Local contract
• Attached to GBU Def – CSSD (functional)
• Based in Singapore with numerous business travels within assigned geographical area and in France.
  Local legal working terms apply.

Requirements

• Proven experience in support activities & ideally in defense.
• Proven experience in business development within the geographical area.
  More than 5 years of professional experience in Commercial and Customer support activities

Qualification

• Bachelor's degree or equivalent experience
• More than 5 years of complex sales & Business development experience or more, preferably in the Support activities and ideally in Defense industry
• Demonstrated excellent customer relationship management skills, strong written and oral communication skills and strong listening skills
• Experience with project management, contractual terms and conditions and financial acumen
• Proficient in utilizing analytical software and sales tools (Excel, PowerPoint, etc.)
• Achievement and results oriented
  Able to function and work independently and confidently

Travel:

• Able to travel up to 50% of the time

• Customer Satisfaction: Measure customer satisfaction for support and services activities
• Customer Loyalty: Track customer retention rates and loyalty metrics
• Business Opportunities Identified: Count the number of new business support & service opportunities identified and communicated to the Global Business Development (GBD) team
• Footprint Expansion: Measure the presence of Safran Electronics & Defense's support and service activities within the region
• Communication Effectiveness: Evaluate the effectiveness of communication with the GBD team regarding new opportunities and customer needs

• Reinforce development of existing Support & Services activities within the assigned geographical Asia Area for the Defense Global Business Unit - Customer Support & Services Department.
• Prospect and identify any opportunities to develop Support & Services activities within the assigned geographical area.
• Establish and report SED Customers' needs in order to initiate the actions under CSSM pole responsibilities: support SED sales team in France.
• Develop local relationships between the various legal Safran Electronics & Defense entities (subsidiaries, offices), its partners and its customers.
• In collaboration with « Customer Support & Services Manager » pole of Defense GBU - Customer Support & Services Department, develop the structuring activities in order to reach the global objectives of CSSD.

• Local contract
• Attached to GBU Def - CSSD (functional)
• Based in Singapore with numerous business travels within assigned geographical area and in France.
• Local legal working terms apply.

• Proven experience in support activities & ideally in defense.
• Proven experience in business development within the geographical area.
• More than 5 years of professional experience in Commercial and Customer support activities

• Bachelor's degree or equivalent experience
• More than 5 years of complex sales & Business development experience or more, preferably in the Support activities and ideally in Defense industry
• Demonstrated excellent customer relationship management skills, strong written and oral communication skills and strong listening skills
• Experience with project management, contractual terms and conditions and financial acumen
• Proficient in utilizing analytical software and sales tools (Excel, PowerPoint, etc.)
• Achievement and results oriented
• Able to function and work independently and confidently

• Able to travel up to 50% of the time

1. Provide customer service to new, existing and potential clients.
2. Optimising sales by working with director to maximise the slots to sell. Ensuring that all sales products are made aware to customers to increase sales opportunities, this may include cross-selling between products.
3. Attend training on sales mechanics and integrating them into daily sales approaches.
4. Attend to enrolment enquiries for pre-sales.
5. Conduct induction calls to new customers. After the first lesson or trial lessons, do follow up calls.
6. Usher and induct newly enrolled students, providing them with enrolment package, briefing, arranging teachers to call customers for feedback after first lesson.
7. Arrange PTMs on a regular basis and keep record of PTM feedback.
8. Arrange events for parents with other officers to facilitate sales and renewals.
9. Attend to negative and positive feedback from customers, and work with the director to retain and address withdrawal cases.
10. Attend sales meetings as and when they are scheduled, and weekly marketing meetings.
11. Assist with Library duties include loans and returns only.
12. Manage the cleanliness of the Student Activity Zones, Consultation Room, Shoe deposit area based on company policies.
13. Maintain the policies of the Student Activity Zone and library to ensure students not do damage to property and oversee their safety.
14. Provide persuasive information to walk-in customers enquiring for our products and services and converting them to sales.
15. Establish good rapport with customers or potential customers through issuance of student incentives or any souvenirs where necessary such as children's day, freebies, lucky dip or spin wheel campaigns and the like. For VIP customers, issuance of VIP souvenirs and the like.
16. Assist with the conducting of fringe activities in collaboration with teachers in charge of Student Activity Zone.
17. Attend to customers who request for replacement lessons and routing admin work pertaining to this area to Operations Team.
18. Replenish sales brochures for customers and newsletters for students.
19. Your job duties and responsibilities will be further explained in the course of your work.

Job Description:

The Customer Support & Services Manager (CSSM) is responsible for reinforcing and expanding the existing Support & Services activities within the assigned geographical area in Asia for the Defense Global Business Unit – Customer Support & Services Department. This role involves identifying and prospecting new opportunities to develop these activities, establishing and reporting on customer needs, and coordinating all related commercial actions.

Additionally, the CSSM will develop and maintain local relationships with various Safran Electronics & Defense entities, partners, and customers.

In collaboration with the Customer Support & Services Manager pole of the Defense GBU, the CSSM will work on structuring activities to achieve the global objectives of the Customer Support & Services Department.

Key Performance Indicators (KPIs) for this role include:

• Customer Satisfaction: Measure customer satisfaction for support and services activities
• Customer Loyalty: Track customer retention rates and loyalty metrics
• Business Opportunities Identified: Count the number of new business support & service opportunities identified and communicated to the Global Business Development (GBD) team
• Footprint Expansion: Measure the presence of Safran Electronics & Defense's support and service activities within the region
• Communication Effectiveness: Evaluate the effectiveness of communication with the GBD team regarding new opportunities and customer needs

Job summary

• Reinforce development of existing Support & Services activities within the assigned geographical Asia Area for the Defense Global Business Unit – Customer Support & Services Department.
• Prospect and identify any opportunities to develop Support & Services activities within the assigned geographical area.
• Establish and report SED Customers' needs in order to initiate the actions under CSSM pole responsibilities: support SED sales team in France.
• Develop local relationships between the various legal Safran Electronics & Defense entities (subsidiaries, offices), its partners and its customers.
• In collaboration with « Customer Support & Services Manager » pole of Defense GBU – Customer Support & Services Department, develop the structuring activities in order to reach the global objectives of CSSD.

Job specificities

• Local contract
• Attached to GBU Def – CSSD (functional)
• Based in Singapore with numerous business travels within assigned geographical area and in France.
• Local legal working terms apply.

Requirements

• Proven experience in support activities & ideally in defense.
• Proven experience in business development within the geographical area.
• More than 5 years of professional experience in Commercial and Customer support activities

Qualification

• Bachelor's degree or equivalent experience
• More than 5 years of complex sales & Business development experience or more, preferably in the Support activities and ideally in Defense industry
• Demonstrated excellent customer relationship management skills, strong written and oral communication skills and strong listening skills
• Experience with project management, contractual terms and conditions and financial acumen
• Proficient in utilizing analytical software and sales tools (Excel, PowerPoint, etc.)
• Achievement and results oriented
• Able to function and work independently and confidently

Travel:

• Able to travel up to 50% of the time

We are seeking a Customer Support to provide operational support to our clients in Japan. This role will involve direct communication with Japanese clients and our accounting department in Japan, as well as coordination with our offices in other countries. The ideal candidate will be detail-oriented, proactive, and comfortable working with numbers and systems in a fast-paced environment.

Key Responsibilities

• Process client requests from Japan for billing modifications and issue revised invoices accordingly
• Liaise with offices in other countries to coordinate operational tasks
• Perform various related operational duties to support the smooth delivery of services

Requirements

• Native-level business Japanese proficiency (required for communication with Japanese clients and the accounting department in Japan)
• Strong teamwork and interpersonal communication skills
• Proficiency in MS Office, especially Excel (basic functions)
• Comfortable using new systems and tools
• Strong numerical aptitude and attention to detail

Specific Job Role/Scope:

• Assigned to Business Development Manager as their Sales Support
• To work closely with new prospects and customer on airfreight, seafreight, road freight trucking and 3rd party freight enquries.
• To source rates with airlines & overseas agents and overseas local handling charges.
• To handling daily shipping co-ordination of AIR/SEA/ road freight trucking/ 3rd party shipment.
• To liaise with varios parties when handling shipment (e.g. export/import dept. overseas agents).
• To handling daily billing advise, recoveries , and circulation of form etc

Responsibilities and Duties:

• RFQ for assigned target accounts.
• Daily shipping coordination of shipment
• Administrative support - preparation report, filing, circulation, letter of appointment, etc)
• Coordidation with varios internal department, such as operations, finance ensure that customer's requirement are met.
• Advise billing instruction for shipment.
• Ensure profesional sales services are provided to customers with objectives of Delighting the customer.

Secondary Responsibilities:

• Maintain contact with airlines, trade, industry and government bodies to keep abreast of information.
• To undertake new projects/assignments given.
• To represent Sales dept in various taskforce/committee, w.g. Newsletter, Work Improvement.
• Generate monthly summary report for customers.
• To submit monthly report.

Job Requirement

• Team player and independent
• Ability to manage multiple tasks efficiently
• Excel skills will be an advantage
• at least 1 year experience in Logistics.

Responsibilities

• Monitor customer queries and perform customer service functions per company SOP
• Recording of problems raised by customers
• Preparation of regular and ad hoc reports
• Contacting customers to prompt them to place orders, understand buying behaviour
• Contacting customers to upsell them remotely
• Working with sales team and other department members to resolve customer issues e.g. finance, deliveries and returns.

Requirements

• Prior experience in telesales, telemarketing, customer service, data entry is a plus but is not essential.
• Comfortable working with computers. Expertise is not required
• Proficiency in English and Mandarin are required due to customer progile. Dialects are a bonus.