What Jobs are available for Pos Support Specialist in Singapore?

NextLabs is a security software company focused on developing mission critical next generation policy enforcement infrastructure and system software. NextLabs provides large enterprises with active, policy-driven control of their information network wherever and whenever it is used by employees, contractors and partners. Our policy management platform and universal enforcement solutions enable centrally managed information security control policies across all applications, data and digital business processes.

The NextLabs is looking to expand our Technical Support organization. Your will be one of the designated point of contact for customers. Technical Support team will provide product knowledge and expertise about NextLabs’ Policy Platform and product family, will craft and implement support solutions that resolve customer issues and build customer goodwill for the long term. In this role, you will work closely with customers, Engineering, Sales and Professional Services organization to achieve excellent customer satisfaction with NextLabs’ F2000 customer base. Your team will create and manage NextLabs Knowledge Base, track support issues reported by customers and ensure that issues are followed through to resolution.

Responsibilities include but are not limited to:

• Work efficiently with Technical Support, QA, Engineering, and Customer IT personnel to identify and solve customer issues.
• Create technical notes and develop case resolution report to contribute to the Technical Support Knowledge Base.
• Track support issues reported by customers and ensure that issues are followed through to resolution.
• Ability to create and manage cross-functional project teams to address complex technical issues.
• Help develop specification of requirements and development of support tools to automate common support processes or customer diagnostics.
• Build and maintain strong customer relationships and contribute toward a strong customer-oriented corporate image.
• Maintain deep understanding of NextLabs product and integrated third-party products.
• Train customer IT helpdesk personnel on NextLabs products, best practices and technical procedures for operating enterprise class policy management system.
• Participation in on call rotation carrying the after hours emergency support phone/pager.
• Creation of knowledge articles for relevant cases and general issues for the NextLabs technical support knowledge base.
• Tracking/performing technical activities and processes within technical support to ensure customers are handled within defined NextLabs quality standards.
• Making decisions on case escalations based on customer business situations by working with management and executive teams.
• Representing technical support to other departments as a customer advocate.

Requirements:

• Strong analytical skills to analyze complex technical problems and develop strategies for solution development.
• Business processes analysis skills to analyze customer process issues and develop strategies for solution development.
• System administration skills on Windows system and network environments.
• System administration skills on one or more relational database platforms such as MS SQL Server, Oracle or DB2.
• Experience with use and configuration of AD/LDAP directory services and VM Ware virtualization infrastructure will be a plus.
• Experience with programming or scripting.
• Knowledge of diagnostic tools and analysis.
• Strong organizational skills and interpersonal skills.
• Clear, effective and timely oral and written communications for IT and Management audiences.
• Self motivated and presents a positive attitude in dealing with customers and co-workers.

Education:

• BS in CS, MIS, EE, or any Engineering degree

Interested candidates may email resume

About company

Avensys is a reputed global IT professional services company headquartered in Singapore. Our service spectrum includes enterprise solution consulting, business intelligence, business process automation and managed services. Given our decade of success, we have evolved to become one of the top trusted providers in Singapore and service a client base across banking and financial services, insurance, information technology, healthcare, retail and supply chain.

Job Description

In this role, you'll be at the forefront of supporting our customers, applying your technical expertise to keep critical communications running smoothly. You'll play an important part in strengthening customer relationships while contributing to the success of a global leader in critical communications.

Key Responsibilities:

· Troubleshooting, fault-finding, and replicating issues

· Providing expert technical advice and guidance to customers

· Preparing and delivering customer reports

· Testing and validating network, terminal, and software components

· Managing incidents and problems in line with ITIL principles

Experience Required

· 3+ years' experience in an ICT or wireless communication's technical role

· Solid knowledge of Land Mobile Radio systems (P25, DMR, trunking, simulcast) and ideally some exposure to LTE technologies

· Familiarity with ITIL Service Management practices

· A degree in engineering or equivalent hands-on technical experience

· Strong attention to detail and a proactive, solutions-focused approach

WHAT'S ON OFFER

You will be remunerated with an excellent base salary and entitled to attractive company benefits. Additionally, you will get the opportunity to enjoy a fun and collaborative work environment, alongside a strong career progression.

To submit your application, please apply online.

Your interest will be treated with strict confidentiality.

CONSULTANT DETAILS

Consultant Name: Nitesh

Avensys Consulting Pte Ltd

EA License: 12C5759

Privacy Statement: Data collected will be used for recruitment purposes only. Personal data provided will be used strictly in accordance with the relevant data protection law and Avensys' privacy policy.

Key Responsibilities

• Handle client inquiries about policies
• Coordinate with insurers and clients regarding policy and renewal matters
• Provide administrative support to the team

Requirements

• Minimum Diploma qualification in any discipline
• Candidates with at least 2 years of relevant experience will have an added advantage
• Candidates with the required Insurance Certification for handling general insurance and employee benefits will have an added advantage
• Good interpersonal and communication skills
• Possess initiative and strong problem-solving skills
• A team player and hardworking, and possess a warm personality
• Proficient in Microsoft Office and IT savvy
• Only applicable for Singaporeans and Singapore Permanent Residents

Only shortlisted candidates will be contacted. Successful candidates with relevant experience and qualifications will be considered for career development and advancement opportunities.

Mission:

In line with Safran Electrical and Power (SEP) vision, the Customer Support and Services department integrates Safran Ventilation and Safran Electrical and Power aftermarket directorates into one global team. Based on a common front office, this new organization is responsible for customer support and sales development aiming to increase the services / MRO sales and improve our service level and customer satisfaction.

Such new organization will rely on regional teams of Customer Support and Sales Managers that will be managed by the dedicated Regional Head of Customer Support and Sales.

Responsibilities

• Manage the operator/customer relationship on support and service contract aspects (if applicable): respond to customer requests in terms of services and support
• Monitor and support payment collection to ensure healthy DSO performance
• Customer satisfaction, main point of contact to customers
• Proposal, contract negotiation, manage customer support & services contract and the profitability of the customer account and the economic performance of the contracts
• Sales budget achievement for Ventilation and Power Divisions
• Coordinate the support with various customer service team across the divisions

Essential Functions:

• Responsible for a portfolio of customers in the designated area, possess commercial acumen with the aim of maximizing business opportunities to achieve sales and market share growth;
• Develop the relationships necessary to facilitate information/contact as required with all levels of the customer operations;
• Reporting to management to provide a full spectrum of customer support and sales activities (majority of sales are in Maintenance, Repairs, Overhaul and Spares including developing maintenance contracts);
• Be the voice of the customer:

a.    Responsible for customer satisfaction. Be the main point of contact between customers and Safran Ventilation Systems/Safran Electrical & Power;

b.    Proposing dedicated recovery plan in the event of customer satisfaction below target objectives;

c.    Establishing a complete, comprehensive understanding of the customers, their organization and the key individuals within it;

d.    Liaising with internal departments and team with the objective of timely resolving customer issues and queries;

e.    Managing a structured, regular customer communication/visit schedule;

• Actively participate in and contribute to the annual Sales Forecast in its area
• Effectively selling of all SEP & SVS's MRO capabilities (Ventilation, Power, ISE);
• Monitor fleet evolution into the designated area to identify any possible sales opportunity for upgrades, spares inventory and services;
• Prepare and negotiate with the customers ad-hoc offers and contracts with active follow-up up to deal closure. Full responsibility to negotiate with support from senior managers required;
• Generate customer and market information and feedback to support future sales planning;
• Prepare and provide customers with Initial Provisioning (IP) recommendation and secure related IP sales;
• Exhibit a certain degree of ability in holding technical discussion with the customers;
• Manage customer visits, customer satisfaction and sales reports;
• Follow-up customers overdue and quote approvals and manage specific actions;
• Any other ad hoc duties as and when assigned by the Reporting Supervisor

Requirements

• Bachelor's Degree in Relevant area (Business/Engineering/Sales & Marketing) from an accredited institution
• Aerospace and Airline industry experience (5 years)
• Experience in MRO and aftermarket activities (5 years)
• Ability to travel for domestic and overseas business (50%+)
• 10 years of related experience

Job Description:

The Customer Support & Services Manager (CSSM) is responsible for reinforcing and expanding the existing Support & Services activities within the assigned geographical area in Asia for the Defense Global Business Unit – Customer Support & Services Department. This role involves identifying and prospecting new opportunities to develop these activities, establishing and reporting on customer needs, and coordinating all related commercial actions.

Additionally, the CSSM will develop and maintain local relationships with various Safran Electronics & Defense entities, partners, and customers.

In collaboration with the Customer Support & Services Manager pole of the Defense GBU, the CSSM will work on structuring activities to achieve the global objectives of the Customer Support & Services Department.

Key Performance Indicators (KPIs) for this role include:

• Customer Satisfaction : Measure customer satisfaction for support and services activities
• Customer Loyalty : Track customer retention rates and loyalty metrics
• Business Opportunities Identified : Count the number of new business support & service opportunities identified and communicated to the Global Business Development (GBD) team
• Footprint Expansion : Measure the presence of Safran Electronics & Defense's support and service activities within the region
• Communication Effectiveness : Evaluate the effectiveness of communication with the GBD team regarding new opportunities and customer needs

Job summary

• Reinforce development of existing Support & Services activities within the assigned geographical Asia Area for the Defense Global Business Unit – Customer Support & Services Department.
• Prospect and identify any opportunities to develop Support & Services activities within the assigned geographical area.
• Establish and report SED Customers' needs in order to initiate the actions under CSSM pole responsibilities: support SED sales team in France.
• Develop local relationships between the various legal Safran Electronics & Defense entities (subsidiaries, offices), its partners and its customers.
  In collaboration with « Customer Support & Services Manager » pole of Defense GBU – Customer Support & Services Department, develop the structuring activities in order to reach the global objectives of CSSD.

Job specificities

• Local contract
• Attached to GBU Def – CSSD (functional)
• Based in Singapore with numerous business travels within assigned geographical area and in France.
  Local legal working terms apply.

Requirements

• Proven experience in support activities & ideally in defense.
• Proven experience in business development within the geographical area.
  More than 5 years of professional experience in Commercial and Customer support activities

Qualification

• Bachelor's degree or equivalent experience
• More than 5 years of complex sales & Business development experience or more, preferably in the Support activities and ideally in Defense industry
• Demonstrated excellent customer relationship management skills, strong written and oral communication skills and strong listening skills
• Experience with project management, contractual terms and conditions and financial acumen
• Proficient in utilizing analytical software and sales tools (Excel, PowerPoint, etc.)
• Achievement and results oriented
  Able to function and work independently and confidently

Travel:

• Able to travel up to 50% of the time

Join Writers Studio as a Customer Success and Sales Officer We are looking for a proactive and enthusiastic individual to join our team.

Job Description

• Provide customer service to new, existing and potential clients.

• Optimising sales by working with director to maximise the slots to sell. Ensuring that all sales products are made aware to customers to increase sales opportunities, this may include cross-selling between products.

• Attend training on sales mechanics and integrating them into daily sales approaches.

• Attend to enrolment enquiries for pre-sales.

• Conduct induction calls to new customers. After the first lesson or trial lessons, do follow up calls.

• Usher and induct newly enrolled students, providing them with enrolment package, briefing, arranging teachers to call customers for feedback after first lesson.

• Arrange PTMs on a regular basis and keep record of PTM feedback.

• Arrange events for parents with other officers to facilitate sales and renewals.

• Attend to negative and positive feedback from customers, and work with the director to retain and address withdrawal cases.

• Attend sales meetings as and when they are scheduled, and weekly marketing meetings.

• Assist with Library duties include loans and returns only.

• Manage the cleanliness of the Student Activity Zones, Consultation Room, Shoe deposit area based on company policies.

• Maintain the policies of the Student Activity Zone and library to ensure students not do damage to property and oversee their safety.

• Provide persuasive information to walk-in customers enquiring for our products and services and converting them to sales.

• Establish good rapport with customers or potential customers through issuance of student incentives or any souvenirs where necessary such as children's day, freebies, lucky dip or spin wheel campaigns and the like. For VIP customers, issuance of VIP souvenirs and the like.

• Assist with the conducting of fringe activities in collaboration with teachers in charge of Student Activity Zone.

• Attend to customers who request for replacement lessons and routing admin work pertaining to this area to Operations Team.

• Replenish sales brochures for customers and newsletters for students.

• Your job duties and responsibilities will be further explained in the course of your work.

SwimitRight is hiring a Full time Customer Support role in Geylang, Singapore. Apply now to be part of our team.

Job summary:

• Looking for candidates available to work:
• Monday: Morning, Afternoon
• Tuesday: Morning, Afternoon
• Wednesday: Morning, Afternoon
• Thursday: Morning, Afternoon
• Sunday: Morning, Afternoon
• Expected salary: $600 - $650 per month

• Handle enquiries via online channels and phone; create/update tickets.
• Coordinate internal teams and follow through to resolution; conduct call-backs.
• Maintain FAQs/knowledge base to improve first-contact resolution.
• Prepare weekly/monthly issue summaries for product/process improvements.

• Clear written and verbal communication; patient and organised.
• Comfortable with ticketing/CRM tools, spreadsheets, and video calls when necessary.
• Prior customer support/call-centre experience is an advantage.

Job Summary

We're seeking a proactive and customer-oriented individual to serve as the first point of contact for clients and coordinate daily operations. This role combines front-line customer service with backend coordination, ideal for someone who thrives in a fast-paced, service-driven environment.

Responsibilities

• Manage all incoming calls, assess caller needs, and redirect appropriately
• Greet and assist walk-in visitors professionally
• Schedule and assign technicians for site inspections and maintenance based on urgency and location
• Coordinate with internal teams to resolve customer issues efficiently
• Maintain accurate service records, logs, and documentation
• Prepare and manage operational reports and service-related documents

Requirements

• GCE O Level
• Bilingual in Mandarin and English to communicate with diverse stakeholders
• Prior customer service experience preferred
• Strong verbal communication and interpersonal skills
• Patient, professional, and empathetic in handling customer inquiries
• Excellent problem-solving and critical thinking skills
• Proficient in Microsoft Word, Excel, and Outlook
• Highly organized with strong attention to detail

If you're passionate about delivering value-driven solutions and want to make an impact in a dynamic industry, we'd love to hear from you

This is in partnership with the Employment and Employability Institute Pte Ltd ("e2i").

e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives.

By applying for this role, you consent to Beecruit's PDPA and e2i's PDPA.

EA Personnel Name: Hubert Lee

EA Personnel No: R

EA License No: 18C9123