698 Pos Support Specialist jobs in Singapore

• Manage the operator/customer relationship on support and service contract aspects (if applicable): respond to customer requests in terms of services and support
• Monitor and support payment collection to ensure healthy DSO performance
• Customer satisfaction, main point of contact to customers
• Proposal, contract negotiation, manage customer support & services contract and the profitability of the customer account and the economic performance of the contracts
• Sales budget achievement for Ventilation and Power Divisions
• Coordinate the support with various customer service team across the divisions

• Responsible for a portfolio of customers in the designated area, possess commercial acumen with the aim of maximizing business opportunities to achieve sales and market share growth;
• Develop the relationships necessary to facilitate information/contact as required with all levels of the customer operations;
• Reporting to management to provide a full spectrum of customer support and sales activities (majority of sales are in Maintenance, Repairs, Overhaul and Spares including developing maintenance contracts);
• Be the voice of the customer:

• Effectively selling of all SEP & SVS's MRO capabilities (Ventilation, Power, ISE);
• Monitor fleet evolution into the designated area to identify any possible sales opportunity for upgrades, spares inventory and services;
• Prepare and negotiate with the customers ad-hoc offers and contracts with active follow-up up to deal closure. Full responsibility to negotiate with support from senior managers required;
• Generate customer and market information and feedback to support future sales planning;
• Prepare and provide customers with Initial Provisioning (IP) recommendation and secure related IP sales;
• Exhibit a certain degree of ability in holding technical discussion with the customers;
• Manage customer visits, customer satisfaction and sales reports;
• Follow-up customers overdue and quote approvals and manage specific actions;
• Any other adhoc duties as and when assigned by the Reporting Supervisor

• Bachelor's Degree in Relevant area (Business/Engineering/Sales & Marketing) from an accredited institution
• Aerospace and Airline industry experience (5 years)
• Experience in MRO and aftermarket activities (5 years)
• Ability to travel for domestic and overseas business (50%+)
• 10 years of related experience

• Join a leading power generator with a stable, growth-oriented career path and structured training - Open to 2-3 years of working experience
• Transparent progression, supportive culture, and comprehensive plant engineering exposure
• 1-2 interview rounds (Face to Face with supervisor, 1 round possible)
• A trainer will be assigned

• Process the end-to-end customer onboarding process, ensuring smooth facilitation.
• Application processing (e.g., submission of documents to Singapore Power)
• Manual tracking and operational follow-ups
• Handling customer email queries
• Processing and fulfilling contracts
• Submitting documents and security deposits. Process forms (eg. GIRO)
• Reviewing and verifying service agreements

• O/N level or Diploma holder and experience in operations admin, tech savvy
• A good team player with analytical and problem-solving skills
• Flexible, decisive to deal with corperate clients
• Muti task and able to work at fast paced environment
• Attention to detail and accuracy in documentation.

• Develop strong understanding of the organisation's academic programmes and internal processes
• Act as a key consultant to existing and prospective parents recommending suitable academic programmes and guiding their enrolment decisions
• Provide prompt, professional support to all customer inquiries and concerns, ensuring satisfaction at every stage of the customer journey

• Gather, analyse, and share client feedback to help improve service offerings and build customer intimacy
• Collaborate with relevant teams to translate insights into better experiences and stronger parent relationships

• Assist in achieving enrolment goals by developing new contacts, nurturing leads, and following up on parent interest
• Monitor market trends and competitors in the education sector to shape sales strategies and outreach efforts

• Support the Teaching Team (Deployment, Timetabling, Relief Teaching)
• Plan and manage cross-functional projects related to customer service, operations, and centre-wide coordination

• Identify inefficiencies in customer touchpoints and suggest improvements to drive satisfaction and internal efficiency
• Contribute to developing SOPs and scalable service processes as the company grows

• Proven track record in client-facing roles, with a focus on delivering outstanding customer experiences preferably in the education field
• Exceptional communication and interpersonal skills to build rapport and credibility with customers
• Strong problem-solving abilities and the ability to think strategically to address customer needs effectively.
• Organised and have a keen eye for detail.
• Ability to work in a fast-paced, dynamic environment with a positive and proactive attitude
• Knowledge of and experience with CRM and customer relationship management (plus point)
• Able to work 4 weekdays and 1 weekend.

• Onsite role based in Singapore
• 4 weekdays & 1 Weekend OR 2 weekday & 2 Weekend

Job Description: Provide sales and administrative support to Sales department (for International and Overseas sales) in managing the daily sales operational activities, covering full spectrum of sales administration, customer service, Import and Export management, sales and marketing support to sales team.

Main Responsibilities:

• Support sales team on daily administration

• Handle email/phone enquiries

• Process sales order and follow up payment with clients

• Update and monitor daily the Sales data system to support the Sales team forecast exercises.

• Coordination, monitor and troubleshooting assistance for client’s order, account statuses and other relevant problems.

• Coordination of shipping schedule.

• Preparation of shipping documents (commercial invoice, packing list etc.).

• Follow up with clients on the phone for administrative purposes.

• Assist in general administration duties and Ad-hoc duties assigned by superior.

Requirements:

• Minimum “O” level, Professional Certificate, or Diploma in Business Administration or equivalent

• No experience required; entry level is welcome to apply.

• Self-motivated and initiative individuals.

• Possess strong negotiation and selling skills.

• Must be able to manage a given set of territory and accounts.

• Provide good after sales & customer service.

• Knowledge in office supplies or office automation would be an advantage.

• Able to start work immediate or within short notice.

• Proficient in MS Office (Words, Excel…)

• Good verbal and written communication in English and local language are preferable

• Knowledge on Navision system would be an advantage

About Veriswap

Veriswap is a barter marketplace for sports cards. We're a team of high-performers on a mission to allow collectors to trade sports cards anytime, anywhere. We care deeply about customer satisfaction, so we need your help ensuring smooth functioning across various aspects of our marketplace. If you're passionate about helping collectors and want to see your work make a direct impact in tens of thousands of collectors' lives, we'd love to have you join our mission!

Who We're Looking For

• Someone who embodies our core values:
• Competitive greatness
• Unimpeachable character
• Speed is king

You will be part of a global team of support specialists, reporting to the Customer Support Team Lead. This role offers great growth potential, including opportunities to progress into Level 2 support and other specialist roles within the company.

Day to Day Responsibilities:

• Respond promptly to at least 12 customer support emails per hour on Zendesk, mainly regarding order statuses, usage questions, and complaints.
• Identify support bottlenecks and propose systematic solutions that can be formalized into SOPs.
• Communicate shipment requests to logistics to ensure timely delivery.
• Report bugs in operational flow for tech team fixes.

At Veriswap, You'll Enjoy:

• Top-of-market compensation for top talent.
• Working with a world-class team across engineering, product, and operations.

• Associate

• Full-time

• Customer Service

• IT Services and IT Consulting

Referrals increase your chances of interviewing at Veriswap by 2x.

This job posting is active and accepting applications.

Join to apply for the Customer Support Specialist role at OAG .

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OAG is a leading data platform for the global travel industry offering an industry-first single source for supply, demand, and pricing data.

We empower the global travel industry with high-quality, relevant datasets covering the entire journey from planning to customer experience.

Headquartered in the UK, with operations in the USA, Denmark, France, Germany, Singapore, Japan, China, and Lithuania.

We are seeking a multi-lingual (English/Mandarin) Customer Support Specialist to assist our Asia Pacific customers. In this role, you will provide timely and effective product and data support, using strong communication skills to address customer issues, queries, and requests. You will focus on delivering a high-quality customer experience, understanding customer needs, and collaborating with internal and external stakeholders to achieve positive outcomes. Thorough investigation and documentation of issues, along with a commitment to sharing knowledge, are essential to support our backline resources and maintain OAG’s service standards. This is a hybrid role based in our Singapore office.

• Resolve assigned customer support issues through thorough analysis, documentation, and knowledge-sharing within the OAG Knowledge Base.
• Utilize deep product and data expertise to guide customers to effective solutions, prioritizing their use case, impact, and needs.
• Communicate clearly and promptly with customers and internal stakeholders to drive swift issue resolution and support a customer-led data and product strategy.
• Provide tailored support for high-volume and high-value customers, ensuring faster responses and proactive communication.
• Protect commercial and technical teams by conducting detailed issue analysis and research, fully qualifying and documenting issues for L2/3 support.

• Manage and resolve customer or commercial escalations efficiently, communicating urgently with internal and external stakeholders.
• Record and communicate all customer-impacting incidents via OAG’s Trust Site.
• Identify and escalate root causes of customer issues and incidents to internal stakeholders for resolution.

• Previous experience in a customer experience role or similar.
• Experience using CRM tools (e.g., Salesforce, JIRA, ServiceNow).
• Strong data analysis and problem-solving skills, including basic SQL proficiency.
• Able to work independently.
• Fluency in English and Mandarin, both spoken and written.

• Previous experience working within the travel or aviation ecosystems.
• IT domain skills.

• Entry level

• Full-time

• Other

• Airlines and Aviation

About the role

As a Customer Support Executive at Binal International Pte Ltd, you will be the frontline of our customer service operations. You will be responsible for providing efficient and effective support to our valued clients, ensuring their needs are met and their queries are resolved in a timely manner.

What you'll be doing

1. Responding to incoming customer inquiries via phone, email, service hotline chat in a friendly and professional manner

2. Assist in service calls, scheduling, liaising with sub-contractors, and basic troubleshooting on issues they may encounter

3. Maintaining detailed records of customer interactions and following up on open cases

4. Identifying opportunities to improve customer satisfaction and communicating feedback to the management team

5. Scheduling of service calls with the technical teams and collaborating with other teams.

What we're looking for

1. Excellent communication and interpersonal skills, with the ability to interact with customers from diverse backgrounds

2. Strong problem-solving and critical thinking skills to effectively address customer concerns

3. Proficient in using Microsoft Office 365 and other relevant business applications

4. Previous experience in a customer service or sales support role is preferred

5. A friendly, patient, and solution-oriented approach to customer service

6. Ability to work in a fast-paced environment and adapt to changing priorities

What we offer

At Binal International Pte Ltd, we are committed to providing our employees with a supportive and rewarding work environment. In addition to a competitive salary, we offer a range of benefits, including:

1. Comprehensive hospitalization insurance coverage

2. Medical benefits

3. Opportunities for professional development and career advancement

About us

Binal International Pte Ltd is a leading distributor of foodservice equipment. With a strong focus on customer satisfaction, we strive to deliver innovative solutions and exceptional support to our diverse client base. Our team of dedicated professionals is passionate about driving business success and creating a positive impact in the community.

If you're excited about this opportunity and believe you have the necessary skills and experience to thrive in this role, we encourage you to apply now.

Zuellig Pharma is a leading healthcare solutions company in Asia, and our purpose is to make healthcare more accessible to the communities we serve. We provide world-class distribution, digital, and commercial services to support the growing healthcare needs in this region.

The company was started a hundred years ago and has grown to become a multibillion-dollar business covering 17 markets with over 12,000 employees. Our people serve more than 200,000 medical facilities and work with over 450 clients, including the top 20 pharmaceutical companies in the world.

Expectations of the Role:

• Serve as the primary point contact for customer inquiries and feedback via phone, email, and chat
• Deliver accurate, timely, and effective resolutions to customer issues and requests
• Process customer orders, returns, and exchanges, and ensuring all transaction accuracy and completeness
• Collaborate with clients, customers and internal teams (e.g. warehouse, delivery) to resolve complex customer issues and provide timely updates to stakeholders
• Accurately document customer interactions and feedback in CRM systems
• Identify, prioritize, and escalate urgent issues to appropriate internal channels
• Monitor and maintain departmental service levels, ensuring response times and case resolutions meet or exceed KPIs
• Ensure compliance with ISO standards and internal procedures
• Recommend process improvements to enhance customer experience and operational efficiency
• Perform general administrative tasks such as data entry, document filling, and document retrieval

Requirements (Must-Have):

• Diploma in Business Admin discipline.
• Proven experience in a customer service or client-facing role
• Proficient with CRM tools and standard office software

Advantageous to Have:

• Experience in healthcare, logistics, e-commerce, or regulated industries
• Familiarity with order management and ERP systems

Personal Attributes:

• Excellent verbal and written communication skills
• Strong critical-thinking and problem-solving abilities
• Highly organized with the ability to multitask and manage competing priorities effectively

We are committed to fostering an inclusive environment where our employees can learn, grow, and achieve shared success. We champion diversity, equity, and inclusion, ensuring every individual feels valued, respected, and treated fairly. As a leading multi-market healthcare solutions provider, we empower our employees to gain comprehensive knowledge and expertise in the dynamic healthcare industry across the region. Enjoy the flexibility to effectively balance your work and personal life while taking charge of your career journey through our empowering growth opportunities. Our Total Rewards program is designed to support your overall well-being in every aspect.

• Seniority level Entry level

• Employment type Full-time

• Job function Health Care Provider, Customer Service, and Distribution
• Industries Transportation, Logistics, Supply Chain and Storage and Freight and Package Transportation

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