845 Port Operations jobs in Singapore

About the Job:

We are seeking a highly skilled and detail-oriented Port Operations Specialist to join our team. The successful candidate will be responsible for ensuring the efficient transportation of goods by safely securing and unsecuring containers on cargo ships.

The ideal candidate will have excellent communication skills, be able to work well in a team environment, and possess basic English proficiency. No prior experience is required as comprehensive training and certification will be provided.

The working hours will vary with day shifts from 7:30 AM to 7:30 PM and night shifts from 7:30 PM to 7:30 AM, both including meal breaks.

What We Offer:

• A dynamic and supportive work environment
• Ongoing training and development opportunities

Looking for DisneY Cruise Line Opportunities? Explore more roles by using our guided searches:

Explore more roles by using our guided searches:

Associate Manager, Port Operations Apply Now Apply Later Job ID 10126759 Location Singapore, Singapore Business Disney Cruise Line Date posted Aug. 01, 2025Job Summary:

Every day at Disney Cruise Line we take pride in bringing the magic of Disney to life. We find joy in creating cherished memories and form genuine connections with our guests. We hold each other to the highest degree and always act responsibly while ensuring the safety of fellow cast, crew, and guests. United by our Disney values, we work toward excellence in all we do. As a part of our team, you can work in a diverse and inclusive environment amidst a professional and supportive community. If you are ready to create unforgettable experiences and grow as a person and as a professional, apply today!

This role involves ensuring a smooth and seamless experience for Guests in collaboration with different ground service providers such as terminals, hotels, airport operations, and transportation. The Guest experience encompasses transfers for Guests and luggage to and from airports, hotels, and ports; meet and greet services at hotel hospitality desks, and cruise check-ins at port terminals. This position will be based in Singapore.

Responsibilities:

• Support the Manager of Port Planning & Operations in providing operational leadership, exceeding Guest expectations, and ensuring smooth terminal operations.
• Supervise third-party vendors, and partners, maintaining Disney standards.
• Oversee embarkation and debarkation procedures, optimizing flow, and coordinating luggage and transportation.
• Manage daily administrative tasks such as responding to verbal and written inquiries, maintaining inboxes and calendars, coordinating travel plans, and supporting expense reports.
• Collaborate with various departments within Disney Cruise Line to ensure a seamless guest experience. Serve as the intermediary between Disney Cruise Line and third-party vendor operations, fostering positive relationships with Ground Services Providers, Transportation Companies, Immigration Officials, Port Authorities, stevedores/porters, Security, partner hotels and Disney Cruise Line Logistics & Purchasing.
• Understand global immigration policies affecting guests on DCL ships.
• Drive continuous improvement initiatives to enhance service quality and efficiency.
• Represent the company in industry events, meetings, and associations.
• Monitor industry best practices, benchmarking to fulfill corporate strategies.
• Lead and manage large-scale media, VIP events, and projects related to embarkation services.
• Partner with Training team for development and implementation of orientation and guidelines.
• Analyze performance data and implement improvements for both internal and external processes.
• Address guest inquiries and challenges related to Disney Cruise Line operations.
• Manage difficult guest situations, balancing service, and regulatory requirements, including boarding denials due to citizenship or health policies.
• Maintain necessary equipment, supplies, reports, resources, and support for Outport locations. Creating Par Levels to ensure the operation has the supplies needed.
• Ensure vendors adhere to budget constraints and service agreements, making necessary decisions during operations to ensure the safety and security of Cast, Crew, and Guests, along with maintaining service levels.

Required Qualifications:

• 4 year college education or professional experience equivalent
• More than five years of cruise line operations or equivalent maritime industry managerial experience.
• Demonstrated strong analytical, organizational, and decision-making skills.
• Demonstrated strong partnering/work relationship skills.
• Demonstrated strong problem solving and conflict resolution skills.
• Demonstrated knowledge and implementation of measurement tools to improve processes
• Demonstrated strong verbal and written communication skills.
• Proven ability to be an initiative-taker with minimal supervision and follow-up.
• Demonstrated ability to implement initiatives that strive to improve third party vendor and Guest experiences.
• Demonstrated knowledge of Outlook, Microsoft Word, Excel, SharePoint, One Drive, PowerPoint, and Cruise check-in applications
• Ability to work flexible hours, including nights, weekends, and holidays.
• Ability to lift to 70 lbs. /31.75 Kilograms.
• Comfortable pushing containers with wheels that could weigh up to 500 lbs./ 226.8 kilograms.
• Disney Cruise Line product knowledge
• Current holder of an unexpired Passport
• Must possess knowledge of one or more of the following operations:
• Airport Operation – meet & greet, Guest and baggage transfers.
• Hotel operations – check-in/check-out procedures, baggage process, Guest transfers
• Cruise Terminal Operations – embarkation and debarkation operations, travel documentation.

Desired Qualifications

• Proven experience in a coordinator or leadership role
• Demonstrated knowledge of Fidelio and the DCL Cruise Terminal Supervisor and Base roles
• Disney Cruise Line product knowledge
• Proficient in multiple languages
• Other cruise or Travel industry experience

The Walt Disney Company is an Equal Opportunity Employer. We strive to be a diverse workforce that is representative of our audiences, and where all can thrive and belong. We are committed to building a team that includes and respects a variety of voices, identities, backgrounds, experiences and perspectives.

The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise that includes three core business segments: Disney Entertainment, ESPN, and Disney Experiences. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney’s stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.

This position is with The Walt Disney Company (Southeast Asia) , which is part of a business we call Disney Cruise Line .

Sign up to hear about future opportunities with Disney Cruise Line.

Every day at Disney Cruise Line we take pride in bringing the magic of Disney to life. We find joy in creating cherished memories and form genuine connections with our guests. We hold each other to the highest degree and always act responsibly while ensuring the safety of fellow cast, crew, and guests. United by our Disney values, we work toward excellence in all we do. As a part of our team, you can work in a diverse and inclusive environment amidst a professional and supportive community. If you are ready to create unforgettable experiences and grow as a person and as a professional, apply today!

This role involves ensuring a smooth and seamless experience for Guests in collaboration with different ground service providers such as terminals, hotels, airport operations, and transportation. The Guest experience encompasses transfers for Guests and luggage to and from airports, hotels, and ports; meet and greet services at hotel hospitality desks, and cruise check-ins at port terminals. This position will be based in Singapore.

Responsibilities:

• Support the Manager of Port Planning & Operations in providing operational leadership, exceeding Guest expectations, and ensuring smooth terminal operations.
• Supervise third-party vendors, and partners, maintaining Disney standards.
• Oversee embarkation and debarkation procedures, optimizing flow, and coordinating luggage and transportation.
• Manage daily administrative tasks such as responding to verbal and written inquiries, maintaining inboxes and calendars, coordinating travel plans, and supporting expense reports.
• Collaborate with various departments within Disney Cruise Line to ensure a seamless guest experience. Serve as the intermediary between Disney Cruise Line and third-party vendor operations, fostering positive relationships with Ground Services Providers, Transportation Companies, Immigration Officials, Port Authorities, stevedores/porters, Security, partner hotels and Disney Cruise Line Logistics & Purchasing.
• Understand global immigration policies affecting guests on DCL ships.
• Drive continuous improvement initiatives to enhance service quality and efficiency.
• Represent the company in industry events, meetings, and associations.
• Monitor industry best practices, benchmarking to fulfill corporate strategies.
• Lead and manage large-scale media, VIP events, and projects related to embarkation services.
• Partner with Training team for development and implementation of orientation and guidelines.
• Analyze performance data and implement improvements for both internal and external processes.
• Address guest inquiries and challenges related to Disney Cruise Line operations.
• Manage difficult guest situations, balancing service, and regulatory requirements, including boarding denials due to citizenship or health policies.
• Maintain necessary equipment, supplies, reports, resources, and support for Outport locations. Creating Par Levels to ensure the operation has the supplies needed.
• Ensure vendors adhere to budget constraints and service agreements, making necessary decisions during operations to ensure the safety and security of Cast, Crew, and Guests, along with maintaining service levels.

Required Qualifications:

• 4 year college education or professional experience equivalent
• More than five years of cruise line operations or equivalent maritime industry managerial experience.
• Demonstrated strong analytical, organizational, and decision-making skills.
• Demonstrated strong partnering/work relationship skills.
• Demonstrated strong problem solving and conflict resolution skills.
• Demonstrated knowledge and implementation of measurement tools to improve processes
• Demonstrated strong verbal and written communication skills.
• Proven ability to be an initiative-taker with minimal supervision and follow-up.
• Demonstrated ability to implement initiatives that strive to improve third party vendor and Guest experiences.
• Demonstrated knowledge of Outlook, Microsoft Word, Excel, SharePoint, One Drive, PowerPoint, and Cruise check-in applications
• Ability to work flexible hours, including nights, weekends, and holidays.
• Ability to lift to 70 lbs. /31.75 Kilograms.
• Comfortable pushing containers with wheels that could weigh up to 500 lbs./ 226.8 kilograms.
• Disney Cruise Line product knowledge
• Current holder of an unexpired Passport
• Must possess knowledge of one or more of the following operations:
• Airport Operation – meet & greet, Guest and baggage transfers.
• Hotel operations – check-in/check-out procedures, baggage process, Guest transfers
• Cruise Terminal Operations – embarkation and debarkation operations, travel documentation.

Desired Qualifications

• Proven experience in a coordinator or leadership role
• Demonstrated knowledge of Fidelio and the DCL Cruise Terminal Supervisor and Base roles
• Disney Cruise Line product knowledge
• Proficient in multiple languages
• Other cruise or Travel industry experience

The Walt Disney Company is an Equal Opportunity Employer. We strive to be a diverse workforce that is representative of our audiences, and where all can thrive and belong. We are committed to building a team that includes and respects a variety of voices, identities, backgrounds, experiences and perspectives.

Every day at Disney Cruise Line we take pride in bringing the magic of Disney to life. We find joy in creating cherished memories and form genuine connections with our guests. We hold each other to the highest degree and always act responsibly while ensuring the safety of fellow cast, crew, and guests. United by our Disney values, we work toward excellence in all we do. As a part of our team, you can work in a diverse and inclusive environment amidst a professional and supportive community. If you are ready to create unforgettable experiences and grow as a person and as a professional, apply today!

This role involves ensuring a smooth and seamless experience for Guests in collaboration with different ground service providers such as terminals, hotels, airport operations, and transportation. The Guest experience encompasses transfers for Guests and luggage to and from airports, hotels, and ports; meet and greet services at hotel hospitality desks, and cruise check-ins at port terminals. This position will be based in Singapore.

Responsibilities:

• Support the Manager of Port Planning & Operations in providing operational leadership, exceeding Guest expectations, and ensuring smooth terminal operations.
• Supervise third-party vendors, and partners, maintaining Disney standards.
• Oversee embarkation and debarkation procedures, optimizing flow, and coordinating luggage and transportation.
• Manage daily administrative tasks such as responding to verbal and written inquiries, maintaining inboxes and calendars, coordinating travel plans, and supporting expense reports.
• Collaborate with various departments within Disney Cruise Line to ensure a seamless guest experience. Serve as the intermediary between Disney Cruise Line and third-party vendor operations, fostering positive relationships with Ground Services Providers, Transportation Companies, Immigration Officials, Port Authorities, stevedores/porters, Security, partner hotels and Disney Cruise Line Logistics & Purchasing.
• Understand global immigration policies affecting guests on DCL ships.
• Drive continuous improvement initiatives to enhance service quality and efficiency.
• Represent the company in industry events, meetings, and associations.
• Monitor industry best practices, benchmarking to fulfill corporate strategies.
• Lead and manage large-scale media, VIP events, and projects related to embarkation services.
• Partner with Training team for development and implementation of orientation and guidelines.
• Analyze performance data and implement improvements for both internal and external processes.
• Address guest inquiries and challenges related to Disney Cruise Line operations.
• Manage difficult guest situations, balancing service, and regulatory requirements, including boarding denials due to citizenship or health policies.
• Maintain necessary equipment, supplies, reports, resources, and support for Outport locations. Creating Par Levels to ensure the operation has the supplies needed.
• Ensure vendors adhere to budget constraints and service agreements, making necessary decisions during operations to ensure the safety and security of Cast, Crew, and Guests, along with maintaining service levels.

Required Qualifications:

• 4 year college education or professional experience equivalent
• More than five years of cruise line operations or equivalent maritime industry managerial experience.
• Demonstrated strong analytical, organizational, and decision-making skills.
• Demonstrated strong partnering/work relationship skills.
• Demonstrated strong problem solving and conflict resolution skills.
• Demonstrated knowledge and implementation of measurement tools to improve processes
• Demonstrated strong verbal and written communication skills.
• Proven ability to be an initiative-taker with minimal supervision and follow-up.
• Demonstrated ability to implement initiatives that strive to improve third party vendor and Guest experiences.
• Demonstrated knowledge of Outlook, Microsoft Word, Excel, SharePoint, One Drive, PowerPoint, and Cruise check-in applications
• Ability to work flexible hours, including nights, weekends, and holidays.
• Ability to lift to 70 lbs. /31.75 Kilograms.
• Comfortable pushing containers with wheels that could weigh up to 500 lbs./ 226.8 kilograms.
• Disney Cruise Line product knowledge
• Current holder of an unexpired Passport
• Must possess knowledge of one or more of the following operations:
• Airport Operation – meet & greet, Guest and baggage transfers.
• Hotel operations – check-in/check-out procedures, baggage process, Guest transfers
• Cruise Terminal Operations – embarkation and debarkation operations, travel documentation.

Desired Qualifications

• Proven experience in a coordinator or leadership role
• Demonstrated knowledge of Fidelio and the DCL Cruise Terminal Supervisor and Base roles
• Disney Cruise Line product knowledge
• Proficient in multiple languages
• Other cruise or Travel industry experience

The Walt Disney Company is an Equal Opportunity Employer. We strive to be a diverse workforce that is representative of our audiences, and where all can thrive and belong. We are committed to building a team that includes and respects a variety of voices, identities, backgrounds, experiences and perspectives.

Embark on your career
Navigate your future

Looking for DisneY Cruise Line Opportunities? Explore more roles by using our guided searches:

Explore more roles by using our guided searches:

Associate Manager, Port Operations

Job Summary:

Every day at Disney Cruise Line we take pride in bringing the magic of Disney to life. We find joy in creating cherished memories and form genuine connections with our guests. We hold each other to the highest degree and always act responsibly while ensuring the safety of fellow cast, crew, and guests. United by our Disney values, we work toward excellence in all we do. As a part of our team, you can work in a diverse and inclusive environment amidst a professional and supportive community. If you are ready to create unforgettable experiences and grow as a person and as a professional, apply today!

This role involves ensuring a smooth and seamless experience for Guests in collaboration with different ground service providers such as terminals, hotels, airport operations, and transportation. The Guest experience encompasses transfers for Guests and luggage to and from airports, hotels, and ports; meet and greet services at hotel hospitality desks, and cruise check-ins at port terminals. This position will be based in Singapore.

Responsibilities:

• Support the Manager of Port Planning & Operations in providing operational leadership, exceeding Guest expectations, and ensuring smooth terminal operations.
• Supervise third-party vendors, and partners, maintaining Disney standards.
• Oversee embarkation and debarkation procedures, optimizing flow, and coordinating luggage and transportation.
• Manage daily administrative tasks such as responding to verbal and written inquiries, maintaining inboxes and calendars, coordinating travel plans, and supporting expense reports.
• Collaborate with various departments within Disney Cruise Line to ensure a seamless guest experience. Serve as the intermediary between Disney Cruise Line and third-party vendor operations, fostering positive relationships with Ground Services Providers, Transportation Companies, Immigration Officials, Port Authorities, stevedores/porters, Security, partner hotels and Disney Cruise Line Logistics & Purchasing.
• Understand global immigration policies affecting guests on DCL ships.
• Drive continuous improvement initiatives to enhance service quality and efficiency.
• Represent the company in industry events, meetings, and associations.
• Monitor industry best practices, benchmarking to fulfill corporate strategies.
• Lead and manage large-scale media, VIP events, and projects related to embarkation services.
• Partner with Training team for development and implementation of orientation and guidelines.
• Analyze performance data and implement improvements for both internal and external processes.
• Address guest inquiries and challenges related to Disney Cruise Line operations.
• Manage difficult guest situations, balancing service, and regulatory requirements, including boarding denials due to citizenship or health policies.
• Maintain necessary equipment, supplies, reports, resources, and support for Outport locations. Creating Par Levels to ensure the operation has the supplies needed.
• Ensure vendors adhere to budget constraints and service agreements, making necessary decisions during operations to ensure the safety and security of Cast, Crew, and Guests, along with maintaining service levels.

Required Qualifications:

• 4 year college education or professional experience equivalent
• More than five years of cruise line operations or equivalent maritime industry managerial experience.
• Demonstrated strong analytical, organizational, and decision-making skills.
• Demonstrated strong partnering/work relationship skills.
• Demonstrated strong problem solving and conflict resolution skills.
• Demonstrated knowledge and implementation of measurement tools to improve processes
• Demonstrated strong verbal and written communication skills.
• Proven ability to be an initiative-taker with minimal supervision and follow-up.
• Demonstrated ability to implement initiatives that strive to improve third party vendor and Guest experiences.
• Demonstrated knowledge of Outlook, Microsoft Word, Excel, SharePoint, One Drive, PowerPoint, and Cruise check-in applications
• Ability to work flexible hours, including nights, weekends, and holidays.
• Ability to lift to 70 lbs. /31.75 Kilograms.
• Comfortable pushing containers with wheels that could weigh up to 500 lbs./ 226.8 kilograms.
• Disney Cruise Line product knowledge
• Current holder of an unexpired Passport
• Must possess knowledge of one or more of the following operations:
• Airport Operation – meet & greet, Guest and baggage transfers.
• Hotel operations – check-in/check-out procedures, baggage process, Guest transfers
• Cruise Terminal Operations – embarkation and debarkation operations, travel documentation.

Desired Qualifications

• Proven experience in a coordinator or leadership role
• Demonstrated knowledge of Fidelio and the DCL Cruise Terminal Supervisor and Base roles
• Disney Cruise Line product knowledge
• Proficient in multiple languages
• Other cruise or Travel industry experience

The Walt Disney Company is an Equal Opportunity Employer. We strive to be a diverse workforce that is representative of our audiences, and where all can thrive and belong. We are committed to building a team that includes and respects a variety of voices, identities, backgrounds, experiences and perspectives.

About Disney Cruise Line:

About The Walt Disney Company:

The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise that includes three core business segments: Disney Entertainment, ESPN, and Disney Experiences. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney’s stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.

This position is with The Walt Disney Company (Southeast Asia) , which is part of a business we call Disney Cruise Line .

Sign up to hear about future opportunities with Disney Cruise Line.

Every day at Disney Cruise Line we take pride in bringing the magic of Disney to life. We find joy in creating cherished memories and form genuine connections with our guests. We hold each other to the highest degree and always act responsibly while ensuring the safety of fellow cast, crew, and guests. United by our Disney values, we work toward excellence in all we do. As a part of our team, you can work in a diverse and inclusive environment amidst a professional and supportive community. If you are ready to create unforgettable experiences and grow as a person and as a professional, apply today!

This role involves ensuring a smooth and seamless experience for Guests in collaboration with different ground service providers such as terminals, hotels, airport operations, and transportation. The Guest experience encompasses transfers for Guests and luggage to and from airports, hotels, and ports; meet and greet services at hotel hospitality desks, and cruise check-ins at port terminals. This position will be based in Singapore.

Responsibilities:

• Support the Manager of Port Planning & Operations in providing operational leadership, exceeding Guest expectations, and ensuring smooth terminal operations.
• Supervise third-party vendors, and partners, maintaining Disney standards.
• Oversee embarkation and debarkation procedures, optimizing flow, and coordinating luggage and transportation.
• Manage daily administrative tasks such as responding to verbal and written inquiries, maintaining inboxes and calendars, coordinating travel plans, and supporting expense reports.
• Collaborate with various departments within Disney Cruise Line to ensure a seamless guest experience. Serve as the intermediary between Disney Cruise Line and third-party vendor operations, fostering positive relationships with Ground Services Providers, Transportation Companies, Immigration Officials, Port Authorities, stevedores/porters, Security, partner hotels and Disney Cruise Line Logistics & Purchasing.
• Understand global immigration policies affecting guests on DCL ships.
• Drive continuous improvement initiatives to enhance service quality and efficiency.
• Represent the company in industry events, meetings, and associations.
• Monitor industry best practices, benchmarking to fulfill corporate strategies.
• Lead and manage large-scale media, VIP events, and projects related to embarkation services.
• Partner with Training team for development and implementation of orientation and guidelines.
• Analyze performance data and implement improvements for both internal and external processes.
• Address guest inquiries and challenges related to Disney Cruise Line operations.
• Manage difficult guest situations, balancing service, and regulatory requirements, including boarding denials due to citizenship or health policies.
• Maintain necessary equipment, supplies, reports, resources, and support for Outport locations. Creating Par Levels to ensure the operation has the supplies needed.
• Ensure vendors adhere to budget constraints and service agreements, making necessary decisions during operations to ensure the safety and security of Cast, Crew, and Guests, along with maintaining service levels.

Required Qualifications:

• 4 year college education or professional experience equivalent
• More than five years of cruise line operations or equivalent maritime industry managerial experience.
• Demonstrated strong analytical, organizational, and decision-making skills.
• Demonstrated strong partnering/work relationship skills.
• Demonstrated strong problem solving and conflict resolution skills.
• Demonstrated knowledge and implementation of measurement tools to improve processes
• Demonstrated strong verbal and written communication skills.
• Proven ability to be an initiative-taker with minimal supervision and follow-up.
• Demonstrated ability to implement initiatives that strive to improve third party vendor and Guest experiences.
• Demonstrated knowledge of Outlook, Microsoft Word, Excel, SharePoint, One Drive, PowerPoint, and Cruise check-in applications
• Ability to work flexible hours, including nights, weekends, and holidays.
• Ability to lift to 70 lbs. /31.75 Kilograms.
• Comfortable pushing containers with wheels that could weigh up to 500 lbs./ 226.8 kilograms.
• Disney Cruise Line product knowledge
• Current holder of an unexpired Passport
• Must possess knowledge of one or more of the following operations:
• Airport Operation – meet & greet, Guest and baggage transfers.
• Hotel operations – check-in/check-out procedures, baggage process, Guest transfers
• Cruise Terminal Operations – embarkation and debarkation operations, travel documentation.

Desired Qualifications

• Proven experience in a coordinator or leadership role
• Demonstrated knowledge of Fidelio and the DCL Cruise Terminal Supervisor and Base roles
• Disney Cruise Line product knowledge
• Proficient in multiple languages
• Other cruise or Travel industry experience

The Walt Disney Company is an Equal Opportunity Employer. We strive to be a diverse workforce that is representative of our audiences, and where all can thrive and belong. We are committed to building a team that includes and respects a variety of voices, identities, backgrounds, experiences and perspectives.

Job Summary:

Every day at Disney Cruise Line we take pride in bringing the magic of Disney to life. We find joy in creating cherished memories and form genuine connections with our guests. We hold each other to the highest degree and always act responsibly while ensuring the safety of fellow cast, crew, and guests. United by our Disney values, we work toward excellence in all we do. As a part of our team, you can work in a diverse and inclusive environment amidst a professional and supportive community. If you are ready to create unforgettable experiences and grow as a person and as a professional, apply today!

This role involves ensuring a smooth and seamless experience for Guests in collaboration with different ground service providers such as terminals, hotels, airport operations, and transportation. The Guest experience encompasses transfers for Guests and luggage to and from airports, hotels, and ports; meet and greet services at hotel hospitality desks, and cruise check-ins at port terminals. This position will be based in Singapore.

Responsibilities:

• Support the Manager of Port Planning & Operations in providing operational leadership, exceeding Guest expectations, and ensuring smooth terminal operations.
• Supervise third-party vendors, and partners, maintaining Disney standards.
• Oversee embarkation and debarkation procedures, optimizing flow, and coordinating luggage and transportation.
• Manage daily administrative tasks such as responding to verbal and written inquiries, maintaining inboxes and calendars, coordinating travel plans, and supporting expense reports.
• Collaborate with various departments within Disney Cruise Line to ensure a seamless guest experience. Serve as the intermediary between Disney Cruise Line and third-party vendor operations, fostering positive relationships with Ground Services Providers, Transportation Companies, Immigration Officials, Port Authorities, stevedores/porters, Security, partner hotels and Disney Cruise Line Logistics & Purchasing.
• Understand global immigration policies affecting guests on DCL ships.
• Drive continuous improvement initiatives to enhance service quality and efficiency.
• Represent the company in industry events, meetings, and associations.
• Monitor industry best practices, benchmarking to fulfill corporate strategies.
• Lead and manage large-scale media, VIP events, and projects related to embarkation services.
• Partner with Training team for development and implementation of orientation and guidelines.
• Analyze performance data and implement improvements for both internal and external processes.
• Address guest inquiries and challenges related to Disney Cruise Line operations.
• Manage difficult guest situations, balancing service, and regulatory requirements, including boarding denials due to citizenship or health policies.
• Maintain necessary equipment, supplies, reports, resources, and support for Outport locations. Creating Par Levels to ensure the operation has the supplies needed.
• Ensure vendors adhere to budget constraints and service agreements, making necessary decisions during operations to ensure the safety and security of Cast, Crew, and Guests, along with maintaining service levels.

Required Qualifications:

• 4 year college education or professional experience equivalent
• More than five years of cruise line operations or equivalent maritime industry managerial experience.
• Demonstrated strong analytical, organizational, and decision-making skills.
• Demonstrated strong partnering/work relationship skills.
• Demonstrated strong problem solving and conflict resolution skills.
• Demonstrated knowledge and implementation of measurement tools to improve processes
• Demonstrated strong verbal and written communication skills.
• Proven ability to be an initiative-taker with minimal supervision and follow-up.
• Demonstrated ability to implement initiatives that strive to improve third party vendor and Guest experiences.
• Demonstrated knowledge of Outlook, Microsoft Word, Excel, SharePoint, One Drive, PowerPoint, and Cruise check-in applications
• Ability to work flexible hours, including nights, weekends, and holidays.
• Ability to lift to 70 lbs. /31.75 Kilograms.
• Comfortable pushing containers with wheels that could weigh up to 500 lbs./ 226.8 kilograms.
• Disney Cruise Line product knowledge
• Current holder of an unexpired Passport
• Must possess knowledge of one or more of the following operations:
• Airport Operation – meet & greet, Guest and baggage transfers.
• Hotel operations – check-in/check-out procedures, baggage process, Guest transfers
• Cruise Terminal Operations – embarkation and debarkation operations, travel documentation.

Desired Qualifications

• Proven experience in a coordinator or leadership role
• Demonstrated knowledge of Fidelio and the DCL Cruise Terminal Supervisor and Base roles
• Disney Cruise Line product knowledge
• Proficient in multiple languages
• Other cruise or Travel industry experience

The Walt Disney Company is an Equal Opportunity Employer. We strive to be a diverse workforce that is representative of our audiences, and where all can thrive and belong. We are committed to building a team that includes and respects a variety of voices, identities, backgrounds, experiences and perspectives.

We are seeking a skilled professional to join our team at one of the world's largest transport hubs.

The Port Operations Manager will play a critical role in supporting the day-to-day execution of vessel operations and ensuring optimal resource planning for smooth berthing, loading, and discharging activities at the terminal.

• Coordinate with planning and terminal teams to ensure timely berthing, container discharge, and loading operations.
• Monitor real-time vessel schedules and movements to ensure alignment with operational timelines.
• Assist in resolving any on-site operational issues or deviations during vessel turnaround.
• Liaise with shipping lines, port pilots, and other stakeholders to support safe and efficient vessel handling.

• Assist in planning and allocation of manpower, cranes, yard equipment, and berth space based on vessel schedules and workload forecasts.
• Monitor operational performance and adjust resource deployment to meet KPIs.
• Support the development of shift schedules and ensure optimal staffing levels for 24/7 port operations.

• Ensure compliance with safety protocols and operational standards.
• Participate in operational briefings, shift handovers, and incident reviews.
• Maintain accurate operational records, reports, and documentation.

The ideal candidate will have a strong background in logistics, maritime studies, supply chain management, or a related field, with excellent analytical, problem-solving, and coordination skills. Proficiency in MS Office is essential, and knowledge of terminal operating systems is an advantage.

Job Summary:

The Port Operations Officer handles day-to-day tasks related to vessel berthing, cargo handling, and ensuring smooth operations.

The Port Operation Executive is responsible to overseeing the operations activities and ensure smooth and efficient port operations, and working with various stakeholders (shipping lines, external service providers, regulatory bodies, etc.), and ensure compliance with regulations.

Job Responsibilities for Port Operations Officer:

• Preparing vessels for berthing, coordinating cargo loading and unloading.
• Managing equipment movement and ensuring safety protocols are followed.
• Responsible for ensuring the correct equipment is available for a specific vessel's needs.
• Coordinating with stevedores for cargo handling and reporting any issues to supervisors.

Location:

Can be found in various locations within the port, including onboard vessels and in the port's operational areas.

Job Responsibilities for Port Operation Executive:

• Planning vessel berthing schedules, coordinating with customs and immigration for vessel clearances, and resolving operational issues that arise.
• Liaison with port management/ surveyor/ stevedore/ ship agent.
• Monitor loading and unloading of cargo to ensure compliance with schedules and safety standards.
• Ensure all documentation (bills of lading, customs clearance, etc) are processed accurately.
• Prepare reports to the management on port performance.
• Support emergency response plans and environmental protection procedures.
• Ad-hoc assignments by the management.

Location:

Works within the port's operational departments, often in supervisory or managerial roles.

Job Requirements:

• Possess a Diploma in Supply Chain Management/ Logistics Management/ Maritime Studies or related disciplines.
• Min. 2 to 5 years relevant working experience in port operations.
• Knowledge of cargo handling and port safety procedures and standards.
• Proficiency in port management software.
• Strong communication and organizational skills, and multitasking.
• Able to work under high-pressure, and fast-paced working environment.
• Willingness to work on overtime/ weekends/ holidays if required.