11 Policies jobs in Singapore

Join to apply for the Specialist, Customer Service (Policies Development & Resolution) role at Scoot

Join to apply for the Specialist, Customer Service (Policies Development & Resolution) role at Scoot

Summary

We are searching for a team player to be part of Policies Development & Resolution Team! You will be part of Customer Service Department and will be the (Specialist I/II) providing training and quality assurance support to the Department and Service Centre. This position ensures that all case resolution are provided in adherence to the servicing policies and processes, departmental processes, manuals and training materials (including revisions) are kept relevant and meet operational performance standards. You will also work closely with Service Centre to achieve departmental goals.

Summary

We are searching for a team player to be part of Policies Development & Resolution Team! You will be part of Customer Service Department and will be the (Specialist I/II) providing training and quality assurance support to the Department and Service Centre. This position ensures that all case resolution are provided in adherence to the servicing policies and processes, departmental processes, manuals and training materials (including revisions) are kept relevant and meet operational performance standards. You will also work closely with Service Centre to achieve departmental goals.

Job Description

• Resolution Management
• Responsible to ensure proper and timely closure of escalated cases/feedbacks received from Local/Foreign regulators, internal and external stakeholders and management which are generally more complicated or sensitive cases
• Execute timely and effective customer communications with internal and external stakeholders, and escalation of any incidents or issues.
• Managing and keeping track on service recovery escalations such as baggage settlements, compensation and arbitration/mediation with Fair Trading, Small Claims, CASE and other countries’ equivalents.
• Close coordination with Customer Service operations team to ensure escalation processes are adhered to.
• Working closely with SQ CA team in handling customers' enquires via SQ's channels and interline passengers.
• Collaboration with internal stakeholders & Service Centres to achieve case closure.
• Vendor & Baggage Claims Management
• Manage and monitor cases escalated by German GSA;
• Consistently review processes to ensure is up to date;
• Highlight areas that needs improvement or not accordance to new contract agreement;
• Prepare monthly billing to German GSA and ensure billings are accurate for HOD and finance approval;
• Close follow up on legal cases related to EU261/UK261 cases;
• Verify statements are accurate for topping up revolving funds to appointed loss adjoustor (Charles Taylor Aviation) for HOD and finance approval;
• Execute timely approval for baggage settlement cases sent in by appointed loss adjoustor (Charles Taylor Aviation)
• Refund Mangaement
• Support customer service refund management to ensure refund system are behavioring as expected;
• Ensure timely approval for refund cases assigned to meet department KPI and refund processing timeline;
• Review refund processing droid and system to enhance efficiency
• Quality Assurance
• Perform weekly/monthly quality audits of voice calls, email and live chat cases
• Track and assess service quality and delivery of the Service Centre
• Policies
• Prepare and implement written departmental processes and procedures for dissemination to internal / external stakeholders.
• Support improvement / enhancement projects in relation to training development and policies
• Others
• Monitor disruption chat channel and provide support as necessary;
• Perform any other ad-hoc duties as assigned
  
  

• Minimum a Diploma/Degree holder or 2 years working experience in Customer Service and/or Escalated Feedback Management
• Knowledge of airlines customer service operations would be an advantage
• Ability to work under pressure and within tight deadlines on several projects
• A team player with excellent interpersonal and communication skills.
• Energy and enthusiasm
• Self-starter
• Enjoys and embraces change
• Computer literate, with thorough knowledge of Microsoft Office.

• Seniority level Entry level

• Employment type Full-time

• Job function Other
• Industries Airlines and Aviation

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Job Description:

• Manage and oversee all contracts for the company and its subsidiaries.
• Provide legal advice on business matters, contracts, HR, finance, governance, intellectual property, and more.
• Draft, review, and negotiate contracts, agreements, and legal documents.
• Identify legal risks and recommend solutions.
• Ensure the company follows all laws and internal policies.
• Work with internal teams and external partners (lawyers, auditors, etc.).
• Help protect the company’s intellectual property (patents, trademarks, etc.).
• Keep up to date with laws and regulations affecting the business.
• Train staff on legal and compliance topics.
• Support business expansion into new regions by reviewing legal rules and requirements.

Job Requirement:

• Law degree with at least 3 years of relevant experience.
• Strong knowledge of corporate and contract law.
• Good judgment, attention to detail, and strong drafting skills.
• Able to work independently and as part of a team.
• Strong communication skills to explain legal matters clearly.
• Organized and able to handle multiple tasks and changing priorities.
• High ethical standards and integrity.

HOW TO APPLY:

Interested applicants, please click on “Apply Now” and provide the below details in your resume.

We regret only shortlisted candidates will be notified.

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EA License No: 19C9950

EA Personnel: Jordan Fung Si Jong

EA Personnel Reg No: R23112945

Join to apply for the Assistant Manager / Senior Assistant Manager, Registrar's Office (Academic Policies) role at Singapore Institute of Technology

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Join to apply for the Assistant Manager / Senior Assistant Manager, Registrar's Office (Academic Policies) role at Singapore Institute of Technology

Job Description

Assistant Manager / Senior Assistant Manager, Registrar's Office (Academic Policies)

Job Description

Assistant Manager / Senior Assistant Manager, Registrar's Office (Academic Policies)

Posting Start Date: 31/07/2025

Schemes of Service: Corporate

Division: Registrar's Office

Employment Type: Fixed Term

We are seeking a proactive and detail-oriented individual to join our Registrar’s Office. The successful candidate will play a key role in supporting academic and curriculum governance, policy development and communications, and student discipline matters, while also contributing to broader administrative functions as needed.

Job Responsibilities

Committee Secretariat Support

• Provide administrative and logistical support to the secretariat team in managing academic and curriculum committees.
• Coordinate meeting schedules, prepare agendas, take minutes, and follow up on action items.
  
  

• Manage and disseminate timely communications on curriculum-related changes to relevant stakeholders, including faculty, staff, and students.
• Ensure clarity, consistency, and compliance in all communications.
• Provide support in the development and maintenance of curriculum management and associated systems. Responsibilities may include assisting users, as well as coordinating with relevant system support teams or vendors to ensure efficient and uninterrupted operations.
  
  

• Assist in the review and development of academic policies, including those related to student discipline and personal data protection.
• Conduct research and benchmarking to support policy formulation and updates.
  
  

• Assist the Data Protection Officer (Students) in managing personal data protection matters, such as data requests, updates, breaches, in accordance with the relevant data protection regulations and the SIT’s policies and procedures.
  
  

• Support in the development, maintenance and execution of business continuity, crisis and risk management plans for the core functions of Registrar’s Office.
  
  

• Provide support for other functions and initiatives within the Registrar’s Office as assigned.
• Collaborate with cross-functional teams to ensure smooth operations and service delivery.
  
  

• A degree holder with relevant experience in curriculum management or administrative functions in a higher education institution.
• Familiarity with academic and/or curriculum management, policy frameworks is an advantage.
• Strong organisational, communication and systems thinking skills.
• Ability to manage multiple priorities and work independently.
  
  

• Ability to apply logical reasoning and systems thinking to solve problems and make sound recommendations.
• Excellent verbal and written communication.
• Meticulous and detail-oriented.
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and SharePoint.
• Prior experience with secretariat duties would be a plus.

• Seniority level Not Applicable

• Employment type Full-time

• Job function Administrative
• Industries Higher Education

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Get notified about new Assistant to the Manager jobs in Singapore, Singapore .

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What the role is:

You develop, review and promulgate manpower policies and guidelines to attract, recruit, manage, and retain quality people in the organisation.

What you will be working on:

- Develop and review manpower policies- Analyse HR data and trends- Conduct policy research- Consult with stakeholders- Propose policy recommendations for management’s decision- Evaluate deviation requests from policy guidelines- Provide guidance to HR practitioners- Support the formulation and review of manpower policiesChallenge(s)- Working in a high-tempo, dynamic environment- Maintaining comprehensive knowledge of MINDEF/SAF policies- Keeping current with industry trends

What we are looking for:

- At least 2 years of HR experience is preferred- Strong analytical abilities- Excellent communication skills (written and verbal)- Good interpersonal skills- Proficiency in Microsoft Office- Knowledge of statistical programmes is advantageous(Applicants with no experience may apply.)Appointment will be commensurate with your experience.Only shortlisted candidates will be notified.

About MINDEF

The mission of MINDEF and the Singapore Armed Forces is to enhance Singapore's peace and security through deterrence and diplomacy, and should these fail, to secure a swift and decisive victory over the aggressor.The Defence Executive Officer (DXO) scheme is the non-uniformed career scheme of MINDEF that offers myriad opportunities in various job functions, such as corporate communications, cyber security, data analytics and visualisation, defence policy, finance, HR, psychology, and more. Embodying the same level of commitment towards defence, DXOs work together with their military counterparts to contribute to MINDEF/SAF’s mission and ensure Singapore's security and stability. United by this common cause, our lines of defence complement each other to secure the prosperity and progress of our nation.

• Salary range: $5000 - $6000

• AWS and Performance Bonus provided

• Working days & hours: 9:00AM – 6:00PM (Monday – Friday)

• Working Location at Ang Mo Kio

• Excellent Welfare & Benefits

• Well Established Network Provider Company

Job Scope

• Adapt the global performance framework to local needs: set goals, define evaluation criteria and manage cadence.
• Drive performance-cycle execution, ensure timely feedback and data-driven application.
• Co-develop and roll out local bonus, spot-bonus and special-grant programmes, aligned with global policy.
• Manage payout workflows, track documentation and close the performance-to-reward loop.
• Map local training needs to global curriculum; design and implement custom courses.
• Establish end-to-end processes for needs analysis, delivery and evaluation; report on ROI.
• Localise job-grade structures and promotion criteria; coordinate annual promotion cycles and talent reviews.
• Produce policy guides, process flows and evaluation templates to ensure transparency.
• Draft and maintain local OD/HR policy documents, process maps and SOPs.
• Collaborating with headquarters OD, HRBPs and business leads to refine and iterate best practices.

Requirement

• Diploma in HR Management or equivalent
• Minimum 3 years related experience in relevant position
• IHRP/SHRM-CP certification is an advantage

Candidates are encouraged to apply this position via Apply Now button with the following information in the resume:

• Work experiences and job responsibilities
• Current and Expected salary
• Reason for leaving
• Date of availability
• Education background

We regret that only shortlisted candidates will be contacted.

YEOW CHANG FU (R23118759)

EA Recruitment Pte Ltd

EA License No: 21C0492

• Salary range: $5000 - $6000

• AWS and Performance Bonus provided

• Working days & hours: 9:00AM – 6:00PM (Monday – Friday)

• Working Location at Ang Mo Kio

• Excellent Welfare & Benefits

• Well Established Network Provider Company

Job Scope

• Adapt the global performance framework to local needs: set goals, define evaluation criteria and manage cadence.
• Drive performance-cycle execution, ensure timely feedback and data-driven application.
• Co-develop and roll out local bonus, spot-bonus and special-grant programmes, aligned with global policy.
• Manage payout workflows, track documentation and close the performance-to-reward loop.
• Map local training needs to global curriculum; design and implement custom courses.
• Establish end-to-end processes for needs analysis, delivery and evaluation; report on ROI.
• Localise job-grade structures and promotion criteria; coordinate annual promotion cycles and talent reviews.
• Produce policy guides, process flows and evaluation templates to ensure transparency.
• Draft and maintain local OD/HR policy documents, process maps and SOPs.
• Collaborating with headquarters OD, HRBPs and business leads to refine and iterate best practices.

Requirement

• Diploma in HR Management or equivalent
• Minimum 3 years related experience in relevant position
• IHRP/SHRM-CP certification is an advantage

Candidates are encouraged to apply this position via Apply Now button with the following information in the resume:

• Work experiences and job responsibilities
• Current and Expected salary
• Reason for leaving
• Date of availability
• Education background

We regret that only shortlisted candidates will be contacted.

YEOW CHANG FU (R23118759)

EA Recruitment Pte Ltd

EA License No: 21C0492

What the role is:

Age Well SG is a national programme to support seniors to age well in their homes and their communities. MND as part of the Age Well SG aims to support our seniors to age actively, stay socially connected, and be cared for within their communities.

What you will be working on:

You will be part of a dynamic team to implement an infrastructure enhancement programme to support seniors. You will be involved in policy formulation, communications and implementation of the new community programme. Your responsibilities include but not limited to:• Work closely with agencies to formulate and implement policies;• Drive effective governance and implementation of programme;• Strategise and coordinate agencies’ efforts in communications and outreach; and• Perform secretariat and other duties to support the successful implementation of the programme.Through your work, you will have the opportunity to translate strategic intent and objectives to policy moves and programmes, and work closely with the Building and Construction Authority and other stakeholders.

What we are looking for:

• Experience in policy-making and/or inter agency work• Experience in public upgrading programmes, e.g. Enhancement for Active Seniors (EASE) programme or other community programmes would be advantageous• A team player who fits into our division’s vibrant environment, and who can strengthen relationships with our agencies• Organised and strong in project management• Excellent written and communications skills

About Ministry of National Development

The Ministry of National Development (MND), the lead government agency responsible for land use planning and infrastructure development, aims to transform Singapore into an endearing home and a distinctive global city. At MND, we aspire to create a quality, vibrant and sustainable living environment for our people. We also strive to shape Singapore into a world-class city of knowledge, culture and excellence – one which keeps pace with global challenges and the rising aspirations of Singaporeans.Our Vision:An Endearing Home, A Distinctive Global CityOur Mission:Develop world-class infrastructureCreate a vibrant and sustainable living environmentBuild rooted and cohesive communities

Key Highlights :
Office Hours : Monday to Friday

What the role is:

At Sport Singapore, we aspire to transform the nation through an active lifestyle designed around innovative, fun and meaningful sporting experiences.Sport has the unique ability to bring people together through play, regardless of age, gender, race, ability or social status. It imparts life values, nurtures character and builds resilience. It inspires and evokes the Singapore spirit through shared experiences and strengthens our national identity. We help Singaporeans Live Better Through Sport.Sport Singapore is constantly on the lookout for individuals who are passionate about what they do. Anchored in our values of Passion for Sport, Strength through Teamwork and Care for People, we believe in working and playing, not just as a team, but as a family.

What you will be working on:

Responsibilities:Co-led by Sport Singapore and Singapore Sports School (SSP), you will be part of a journey to support the vision for the next bound to build new capabilities for high performance sport and better integrate our programmes/policies to strengthen support for youth to senior athletes, and youth-to-senior transition.In this role, you will drive the long-term strategic development of Singapore's High Performance Sport ecosystem through meticulous strategic planning, targeted capability building initiatives and building a cohesive, high-performing sporting ecosystem that consistently delivers world-class results.• Develop robust organizational systems, professional competencies, and high-performance cultures.• Design and implement sophisticated frameworks for talent development, succession planning, and leadership enhancement that enable sustained sporting excellence.• Develop and implement talent management strategies, including workforce planning, succession planning and leadership development• Collaborate with senior leadership and HR teams to identify skill gaps and create targeted training and development programmes

What we are looking for:

Requirements:We are looking for self-motivated individuals who value integrity, teamwork and take pride in going the extra mile to provide excellent service to stakeholders and the community. This individual should be a sport advocate through living an active lifestyle and staying active.The ideal candidate should possess the following:• Background in Industrial Organizational Psychology, Human Resource Management• Strong knowledge of organisational development theories and practices• Experience in designing and implementing organisational change initiatives• Expertise in culture assessment and developmentOnly shortlisted applicants will be notified.The level of offer will commensurate with applicants’ experience and track records. Successful candidates will be offered a 1-year contract in the first instance.

About Sport Singapore

Why We Do What We Do?Simply because we believe that everyone can live better through sport. At Sport Singapore, we aspire to transform the nation through an active lifestyle designed around innovative, fun and meaningful sporting experiences. Sport has the unique ability to bring people together through play, regardless of age, gender, race, ability or social status. It imparts life values, nurtures character and builds resilience. It inspires and evokes the Singapore spirit through shared experiences and strengthens our national identity. We help Singaporeans Live Better Through Sport.