843 Platform Support jobs in Singapore

As Platform Support Engineer, you will have to operate and oversee LANDI Global platforms and key management operations. Your main responsibilities will be to:

Product & Platform Operations:

· Support and optimize the operational needs of the platform, ensuring all product-related services function smoothly and efficiently.

· Troubleshoot and resolve platform issues, working with technical teams to ensure rapid resolution of operational challenges.

· Act as a platform subject matter expert, providing training to internal teams and external stakeholders on product functionalities and best practices.

· Oversee the rollout of new products and features, ensuring that they are aligned with operational requirements and security protocols.

· Provide feedback to product teams, contributing to continuous product improvement and the development of new features based on real-world use cases.

Key Management & Security Compliance:

· Oversee key management operations in accordance with PCI standards, ensuring the proper handling, issuance, and storage of sensitive keys.

· Supervise the key management teams and ensure that processes involving CA certificates and keys are carried out with the highest level of security.

· Ensure that the secure room operations and policies and specifications related to key management are compliant with internal and external security standards and manage the security procedures within the secure facility.

· Conduct regular reviews of secure room access logs and audit trails, reporting any irregularities or security incidents.

Deployment & Support:

· Serve as the primary point of contact for customers during the deployment phase, providing updates and addressing any concerns.

· Optimize deployment workflows and tools, ensuring scalability to handle growing numbers of customer platforms.

· Develop and maintain detailed, user-friendly documentation for both internal and external stakeholders.

EXPERIENCES

· At least 2 years or more experience in similar capacity.

· Excellent oral and written communication in English.

· Proficiency in Mandarin is a plus point to facilitate communication with Chinese associates.

PREFERRED SKILLS

Candidates should ideally have experience in some of the following technologies:

· Experience in platform support, key management, or a related role in a PCI-compliant environment.

· Experience in managing PCI-certified secure rooms and key operations.

· Experience in security protocols, key management operations, and secure room access procedures.

· Experience in key management systems, certificate, and encryption technologies such as HSM, PKI, CA.

· Experience in compliance regulations such as PCI DSS, PCI PIN, PCI P2PE, ISO 27001, etc.

· PCI Professional (PCIP), Certified Information Systems Security Professional (CISSP), or similar certifications are a plus.

Join to apply for the
Platform Support Engineer
role at
Schonfeld
Join to apply for the
Platform Support Engineer
role at
Schonfeld
The Role
We are seeking an experienced support engineer to join our Platform Support Engineering team in Singapore. The candidate will be a part of a team that provides front line support for our proprietary quantitative trading platform. The team provide follow the sun support (alongside counterparts based in UK and US) providing 24/7 monitoring and support for Schonfeld’s trading environment as well as closely working with the development teams to ensure reliability, maintainability and performance of the production environment.
The Role
We are seeking an experienced support engineer to join our Platform Support Engineering team in Singapore. The candidate will be a part of a team that provides front line support for our proprietary quantitative trading platform. The team provide follow the sun support (alongside counterparts based in UK and US) providing 24/7 monitoring and support for Schonfeld’s trading environment as well as closely working with the development teams to ensure reliability, maintainability and performance of the production environment.
What You’ll Do
The Platform Support Engineer will serve as the first point of contact for production issues, support requests and alerts. You will investigate and solve issues/outages as they occur and escalate as necessary. The Engineer will collaborate with software development teams to ensure successful deployment of new code into production. The ideal candidate will also automate processes and workflows as well as building tools for our environment.
What You’ll Bring
What you need:
Experience working under pressure in a fast-paced environment
Experience in managing large scale deployments/environments
Experience supporting applications in a Linux environment
Strong scripting skills – Python, Bash, Shell, Perl
Experience developing tools and/or automating processes
Experience with supporting FIX protocol
An understanding of monitoring, and performance management
Excellent verbal and written communication skills
Strong ownership experience and a track record of delivering results
A degree in Computer Science, Engineering, or a related field
We’d Love If You Had
Experience performing FIX certification/onboarding
Experience with NFS and GPFS file systems
Knowledge of storage devices
Experience with application monitoring systems such as ITRS Geneos
Experience with Control-M job scheduling
Knowledge of q and kdb+
Experience with AWS
Experience with Docker
Our Culture
The firm’s ethos is embedded in our people. ‘Talent is our strategy’ is our mantra and drives how we approach all initiatives at the firm. We believe our success is because of our people, so putting our talent above all else is our top priority.
Schonfeld strives to create an environment where our people can thrive. We foster a teamwork-oriented, collaborative environment where ideas at any level are encouraged and shared. The development and advancement of our talent is honed through interactions with each other, learning & educational offerings, and through opportunities to make impactful contributions.
At Schonfeld, we strive to cultivate a sense of belonging throughout all of our employees with Diversity, Equity and Inclusion at the forefront of this mission. As a firm we are committed to creating a hiring process which is not only fair, but also welcoming and supportive. On a daily basis, our employees welcome diversity across identity, thought, people and views which serves as the foundation of our culture and success. You can learn more about our DEI initiatives here - Belonging @ Schonfeld.
Who We Are
Schonfeld Strategic Advisors is a multi-manager platform that invests its capital with Internal and Partner portfolio managers, primarily on an exclusive or semi-exclusive basis, across four trading strategies; quantitative, fundamental equity, tactical trading and discretionary macro & fixed income. We have created a unique structure to provide global portfolio managers with autonomy, flexibility and support to best enable them to maximize the value of their businesses.
Over the last 30 years, Schonfeld has successfully capitalized on inefficiencies and opportunities within the markets. We have developed and invested heavily in proprietary technology, infrastructure and risk analytics and continue to capitalize on new opportunities. In 2021 we launched our newest strategy, discretionary macro & fixed income as part of the continual growth of Schonfeld’s investible universe. Our portfolio exposure has expanded across the Americas, Europe and Asia as well as multiple asset classes and products.
Seniority level
Seniority level Mid-Senior level
Employment type
Employment type Full-time
Job function
Job function Information Technology
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Description:

POSITION OVERVIEW :

Big Data Support Engineer

POSITION GENERAL DUTIES AND TASKS :

Skillset - Up to 9 years of IT experience & 5+ Years on Teradata or Hadoop - Last 3 years of relevant experience in banking/financial services industry - Hands-on technologist, strong in SQL, UNIX and Hadoop/Teradata tools and technologies - Demonstrable analytical skills with good knowledge of Big Data Ecosystem in a Production Support

Environment. - Strong SQL and Unix shell scripting - Proficient in any job scheduling tool. - Incident, problem, and service Outage management experience is Plus. - Good Communication and Articulation Skills

Roles/Responsibilities

He/she is responsible for ensuring system availability and timely deliverables for datamarts for various business unit like Finance, regulatory, Campaign. - Perform root cause analysis on internal and external data and processes to answer specific business questions and identify opportunities for improvement. - Provide operational support and ensure SLI of Applications - Troubleshoot Batch Issues & root causes to Mitigate Impacts to SLA - Proactively Identify and Identify opportunities for preventive Maintenance - Perform Administration & Optimization to achieve of Optimal System Performance - Work with Project/Enhancement Teams to Review, Transition for Run Team - Participate in Disaster Recovery and Business Continuity exercises - Fine tune applications and systems for high performance and higher volume throughput - Perform impact analysis of enhancements/projects that will impact supported systems

Experience Level as below

Intermediate 8-9 Years

*Key Responsibilities * include

• Platform Maintenance & Enhancement

• Ensure the stability, performance, and scalability of issuer/data shared systems through proactive monitoring, troubleshooting, and continuous improvement.

• Collaborate with solution vendors and internal platform specialists to deliver enhancements and changes into production environments.

• Observability & Monitoring

• Develop and improve in-house observability tools using Elastic, Logstash, and Kibana to support trading and clearing operations.

• Implement monitoring solutions and dashboards to detect anomalies and ensure system health.

• Compliance & System Hygiene

• Maintain compliance with internal controls and standard operating procedures.

• Address system vulnerabilities, support audit activities, and ensure platform hygiene through regular patching and evidence collection.

• Operational Support

• Perform application recovery, non-functional testing, and verification activities, including support during off-hours and weekends.

• Investigate and resolve application issues, security vulnerabilities, and performance bottlenecks.

About the team:

The Platform Support Services team carries the core responsibility of building products and tools for the platform to enable global business growth and to help more users around the world embrace encrypted assets.

Responsibilities:

• You will work with talented peer of engineers to build a robust exchange platform to solve high-impact issues
• Design and code the right solutions starting with broadly defined problems
• Your work will directly impact our customer experience, and save millions in concessions
• Work closely with product, design and marketing teams to drive rapid innovation in cross-functional teams
• Design and code the right solutions starting with broadly defined problems.
• Drive best practices and engineering excellence

Requirements:

• Min. Bachelor’s degree in Computer Science, Software Engineering or related technical discipline
• Demonstrated proficiency in at least one modern programming language, such as Java(preferred), Kotlin, Golang, Python, C#
• Proficient in Computer Science and development fundamentals, including object-oriented design, data structures, algorithm design, and complexity analysis
• Creates reliable/maintainable code and finds creative and scalable solutions to complex problems
• Knowledge of software engineering and best practices for the full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, deployment and operations

EA Licence No: 99C4599

EA Personnel Reg No: R

EA Personnel Name: Celine Tan Si Ling

About the team:

The Platform Support Services team carries the core responsibility of building products and tools for the platform to enable global business growth and to help more users around the world embrace encrypted assets.

Responsibilities:

• You will work with talented peers engineers to build a robust exchange platform to solve high-impact issues.
• Design and code the right solutions starting with broadly defined problems.
• Your work will directly impact our customer experience, and save millions in concessions.
• You will constantly stretch the boundaries of innovation to tackle business challenges.
• Work closely with product, design and marketing teams to drive rapid innovation in cross-functional teams.
• Design and code the right solutions starting with broadly defined problems.
• Drive best practices and engineering excellence.
• You will play the role of technical leader and advise senior engineering leaders.
• You will mentor the junior engineers to deliver customer-facing products.
• Responsible for designing the architecture, building the software, and working with the team to deploy your solutions across the globe.

Requirements:

• Min. Bachelor’s degree in Computer Science, Software Engineering or related technical discipline
• Proven programming experience with at least one modern language such as Java (preferred), C++, Python, Go, PHP, C# or suchlike including object-oriented design.
• Proficient in Computer Science and development fundamentals, including object-oriented design, data structures, algorithm design, and complexity analysis.
• Proven experience contributing to the architecture and design (architecture, design patterns, reliability and scaling) of new and current systems.
• Knowledge of multi-threading and distributed architecture.
• Knowledge of mainstream messaging frameworks like Kafka, SQS, etc.
• Solid experience with relational databases.
• Experience with distributed (multi-tiered) systems.
• Experience building secure and highly scalable applications.
• Creates reliable/maintainable code and finds creative and scalable solutions to complex problems.
• Proficiency in software engineering and best practices for the full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, deployment and operations.

EA Licence No: 99C4599

EA Personnel Reg No: R

EA Personnel Name: Celine Tan Si Ling

We are seeking an experienced support engineer to join our Platform Support Engineering team in Singapore. The candidate will be a part of a team that provides front line support for our proprietary quantitative trading platform. The team provide follow the sun support (alongside counterparts based in UK and US) providing 24/7 monitoring and support for Schonfeld’s trading environment as well as closely working with the development teams to ensure reliability, maintainability and performance of the production environment.
What you’ll do
The Platform Support Engineer will serve as the first point of contact for production issues, support requests and alerts. You will investigate and solve issues/outages as they occur and escalate as necessary. The Engineer will collaborate with software development teams to ensure successful deployment of new code into production. The ideal candidate will also automate processes and workflows as well as building tools for our environment.
What you’ll bring
What you need:
Experience working under pressure in a fast-paced environment
Experience supporting applications in a Linux environment
Experience developing tools and/or automating processes
Experience with supporting FIX protocol
An understanding of monitoring, and performance management
Excellent verbal and written communication skills
Strong ownership experience and a track record of delivering results
A degree in Computer Science, Engineering, or a related field
Experience performing FIX certification/onboarding
Experience with NFS and GPFS file systems
Knowledge of storage devices
Experience with application monitoring systems such as ITRS Geneos
Experience with Control-M job scheduling
Knowledge of q and kdb+
Experience with AWS
Experience with Docker
Our Culture
The firm’s ethos is embedded in our people. ‘Talent is our strategy’ is our mantra and drives how we approach all initiatives at the firm. We believe our success is because of our people, so putting our talent above all else is our top priority.
Schonfeld strives to create an environment where our people can thrive. We foster a teamwork-oriented, collaborative environment where ideas at any level are encouraged and shared. The development and advancement of our talent is honed through interactions with each other, learning & educational offerings, and through opportunities to make impactful contributions.
At Schonfeld, we strive to cultivate a sense of belonging throughout all of our employees with Diversity, Equity and Inclusion at the forefront of this mission. As a firm we are committed to creating a hiring process which is not only fair, but also welcoming and supportive. On a daily basis, our employees welcome diversity across identity, thought, people and views which serves as the foundation of our culture and success. You can learn more about our DEI initiatives here - Belonging @ Schonfeld.
Who we are
Schonfeld Strategic Advisors is a multi-manager platform that invests its capital with Internal and Partner portfolio managers, primarily on an exclusive or semi-exclusive basis, across four trading strategies; quantitative, fundamental equity, tactical trading and discretionary macro & fixed income. We have created a unique structure to provide global portfolio managers with autonomy, flexibility and support to best enable them to maximize the value of their businesses.
Over the last 30 years, Schonfeld has successfully capitalized on inefficiencies and opportunities within themarkets. We have developed and invested heavily in proprietary technology, infrastructure and risk analytics and continue to capitalize on new opportunities. In 2021 we launched our newest strategy, discretionary macro & fixed income as part of the continual growth of Schonfeld’s investible universe. Our portfolio exposure has expanded across the Americas, Europe and Asia as well as multiple asset classes and products.
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At Schonfeld, we strive to cultivate a sense of belonging throughout all of our employees with Diversity, Equity and Inclusion at the forefront of this mission. As a firm we are committed to creating a hiring process which is not only fair, but also welcoming and supportive. As a part of that, we want to encourage candidates to voluntarily complete the following survey which helps us keep track of how we are doing in our efforts.
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Job Title: Investment Platform Support Lead Analyst 2

Location: Singapore

Reporting to: Investment Platform Manager

Who we’re looking for

We are looking for an individual to join our Investment Services Platform Team (ISPT) to focus on the day to day support and service management of our core investment platform, Aladdin by BlackRock Solutions (BRS).

Working in a fast paced environment, you will be responsible for overseeing Aladdin related enquiries and service requests raised from Investment and Operations business stakeholders. You will work right across the organisation and very closely with BRS to ensure issues are escalated and resolved, and ongoing problems are managed. You will be able to remain calm while under pressure and balance multiple priorities at once.

About Schroders

We’re a global investment manager. We help institutions, intermediaries and individuals around the world invest money to meet their goals, fulfil their ambitions, and prepare for the future.

We have around 4,000 people on six continents. And we’ve been around for over 200 years, but keep adapting as society and technology changes. What doesn’t change is our commitment to helping our clients, and society, prosper.

About the team

The Investment Services Platform Team (ISPT) is a central team within Platform Operating Model Control and Support in Global Operating Platform, reporting to the Global Head of Platform Control and Support with a global remit. The team provides support to the Investment, Dealing and Operations functions in Schroders Asset Management Business and works with teams across Schroders to implement change initiated from the three functions. The team aims to enable business growth, support business as usual, make operating model improvements, manage risk and simplify business processes.

What you’ll do

· Support the day to day service provision and support oversight of our core investment platform (Aladdin) with

the third party supplier BlackRock Solutions (BRS)

· Service 2nd line Aladdin related enquiries from Investment, Dealing and Operations users globally with primary

focus in APAC region

· Troubleshoot general user enquiries and direct accordingly

· Oversee Aladdin related enquiries and service requests raised by users directly with BRS to identify business

critical items that require further triage and management

· Be the escalation point to BRS and work with Schroders Global Technology to manage critical business issues

· Escalate Aladdin service incidents impacting critical business processes, including coordination with Schroders

Global Technology and business teams through to resolution

· Follow up on issue/incident root cause analysis and mitigating actions

· Reduce Aladdin incidents by working with ISPT, BRS and Schroders Global Technology through platform control

and functional capabilities improvement

· Work closely with team members in Asia Pacific and US to ensure global coverage and handover of service issues

and escalations on daily basis

· Identification and management of the life cycle of underlying problem management themes

· Work on multiple priorities concurrently

The knowledge, experience and qualifications you need

· Experience working within an asset management firm within front office environment

· Good technical investment services platform knowledge and ability to bridge the communications between third

party vendors, IT and the business

· Good understanding of fund management business and end to end Order/Trade workflow

· Familiarity with broad range of investment products and instruments

· Familiarity with the dealing lifecycle of Equity, Fixed Income and OTC derivatives instruments is preferred

· Strong communication skills and experience to manage third party portfolio, order, execution management

system

· Ability to define and document business problems within a complex investment management environment

· Good inter-personal and organisational skills

· Ability to operate under pressure, multi-tasking and deliver to demanding deadlines

· Knowledge of Portfolio, Order & Execution Management Systems

The knowledge, experience and qualifications that will help

· Previous experience of working in a helpdesk / service management role

· Knowledge of BlackRock Aladdin Solution is essential

· Business knowledge of other Asset Management front office systems, such as MSCI Barra, FactSet, Charles River,

Bloomberg and Eikon

What you’ll be like

· Service orientated

· Able to work under pressure, on several critical priorities at once

· Have the ability to quickly understand issues, make good judgements and quick decisions

· A critical thinker and problem solver

· An excellent communicator with strong ability to articulate complex issues succinctly

We recognise potential, whoever you are

Our purpose is to provide excellent investment performance to clients through active management. Diversity of thought facilitated by an inclusive culture will allow us to make better decisions and better achieve our purpose. This is why inclusion and diversity are a strategic priority for us and why we are an equal opportunities employer: you are welcome here regardless of your age, disability, gender identity, religious beliefs, sexual orientation, socio-economic background or any other protected characteristics

Job Title:
Investment Platform Support Lead Analyst
Location:
Singapore
Reporting to:
Investment Platform Manager
Job Description
We are looking for an individual to join our Investment Services Platform Team (ISPT) to focus on the day‐to‐day support and service management of our core investment platform, Aladdin by BlackRock Solutions (BRS).
Working in a fast‐paced environment, you will oversee Aladdin related enquiries and service requests raised by Investment and Operations business stakeholders, ensuring issues are escalated and resolved and that ongoing problems are managed.
Responsibilities
Support day‐to‐day service provision and oversight of Aladdin with BlackRock Solutions (BRS)
Provide 2nd line Aladdin related support from Investment, Dealing and Operations users globally, primarily in APAC
Troubleshoot general user enquiries and direct accordingly
Oversee and triage Aladdin related enquiries and service requests for business‐critical items
Escalate critical issues to BRS and coordinate with Schroders Global Technology to manage business impact
Escalate Aladdin service incidents affecting critical processes, coordinating with technology and business teams to resolution
Follow up on incident root cause analysis and mitigation actions
Reduce Aladdin incidents through platform control and functional improvement initiatives with ISPT, BRS and Global Technology
Collaborate with Asia Pacific and US teams to ensure global coverage and handover of service issues daily
Manage the life cycle of underlying problem management themes
Handle multiple priorities concurrently
Qualifications
Experience within an asset management firm in a front‐office environment
Strong technical knowledge of investment services platforms and ability to bridge communication between third‐party vendors, IT and business
Understanding of fund management business and end‐to‐end Order/Trade workflow
Familiarity with a broad range of investment products and instruments
Knowledge of equity, fixed income and OTC derivatives dealing lifecycle (preferred)
Strong communication skills and experience managing third‐party portfolio, order and execution management systems
Capability to define and document business problems in a complex investment environment
Good interpersonal and organisational skills
Ability to operate under pressure, multitask and deliver to demanding deadlines
Knowledge of Portfolio, Order & Execution Management Systems
Experience in a helpdesk or service‐management role (preferred)
Knowledge of BlackRock Aladdin Solution (essential)
Business knowledge of other front‐office systems such as MSCI Barra, FactSet, Charles River, Bloomberg and Eikon (preferred)
About Schroders
We’re a global investment manager helping institutions, intermediaries and individuals invest to meet their goals. With 4,000 people across six continents, we have over 200 years of experience and remain committed to helping our clients and society prosper.
Equal Opportunities Statement
We are an equal opportunities employer: you are welcome here regardless of your age, disability, gender identity, religious beliefs, sexual orientation, socio‐economic background or any other protected characteristic.
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