10 Performance Improvement jobs in Singapore

Roles and Responsibilities

• Manage and oversee Service Performance of all countries globally, ensuring alignment with organizational goals and service standards.
• Study, monitor, and analyze Customer Experience (CX) Key Performance Indicators (KPIs) proactively to identify trends, opportunities, and areas for improvement.
• Drive improvement in service operational metrics, ensuring their effectiveness in measuring and enhancing performance.
• Champion and ensure clear improvement trends in service delivery, working collaboratively with regional and country teams to implement best practices.
• Conduct regular meetings with all Regional Headquarters (RHQ) Service teams to review performance, share insights, and foster a continuous improvement culture.
• Identify and address obstacles that hinder the achievement of required service standards, developing and implementing strategies to overcome them.
• Work closely with other Global Customer Service (GCS) domains (e.g., Service Cloud, Bkg/ Doc, Quality etc) to provide required solutioning ideas and background support to countries, in order to improve performance
• Handle and resolve escalated customer issues from various channels and regions, ensuring swift and satisfactory outcomes.
• Tackle "bread and butter" service issues and common operational challenges originating from country operations, implementing sustainable solutions.
• Act as the central global point of contact for all customer-related issues, providing guidance, support, and strategic direction to regional teams.

Requirements

• Master’s or Bachelor’s Degree in Economics, Science, Engineering, Business, Logistics, or a related field
• Minimum 10-12 years of progressive experience in customer service operations, preferably in shipping or logistics.
• Proven track record of managing global or multi-country customer service operations
• Experience with customer service technologies (e.g., CRM systems, dashboard).
• Strong analytical skills with the ability to interpret trends, and make data-driven decisions
• Excellent communication, interpersonal, and presentation skills
• Demonstrated ability to identify problems and drive continuous improvement initiatives
• Multi-tasking ability & comfortable with flexible work hours
• High drive and result-orientation

Roles and Responsibilities

• Manage and oversee Service Performance of all countries globally, ensuring alignment with organizational goals and service standards.
• Study, monitor, and analyze Customer Experience (CX) Key Performance Indicators (KPIs) proactively to identify trends, opportunities, and areas for improvement.
• Drive improvement in service operational metrics, ensuring their effectiveness in measuring and enhancing performance.
• Champion and ensure clear improvement trends in service delivery, working collaboratively with regional and country teams to implement best practices.
• Conduct regular meetings with all Regional Headquarters (RHQ) Service teams to review performance, share insights, and foster a continuous improvement culture.
• Identify and address obstacles that hinder the achievement of required service standards, developing and implementing strategies to overcome them.
• Work closely with other Global Customer Service (GCS) domains (e.g., Service Cloud, Bkg/ Doc, Quality etc) to provide required solutioning ideas and background support to countries, in order to improve performance
• Handle and resolve escalated customer issues from various channels and regions, ensuring swift and satisfactory outcomes.
• Tackle "bread and butter" service issues and common operational challenges originating from country operations, implementing sustainable solutions.
• Act as the central global point of contact for all customer-related issues, providing guidance, support, and strategic direction to regional teams.

Requirements

• Master’s or Bachelor’s Degree in Economics, Science, Engineering, Business, Logistics, or a related field
• Minimum 10-12 years of progressive experience in customer service operations, preferably in shipping or logistics.
• Proven track record of managing global or multi-country customer service operations
• Experience with customer service technologies (e.g., CRM systems, dashboard).
• Strong analytical skills with the ability to interpret trends, and make data-driven decisions
• Excellent communication, interpersonal, and presentation skills
• Demonstrated ability to identify problems and drive continuous improvement initiatives
• Multi-tasking ability & comfortable with flexible work hours
• High drive and result-orientation

At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You'll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.
**A Day in the Life**
We're a mission-driven leader in medical technology and solutions with a legacy of integrity and innovation.
Work with us to incentivize better patient care, and partner across the industry to make healthcare more affordable and accessible. Be a part of a community of experts committed to ensuring quality, affordable healthcare worldwide.
Together, we can confront the challenges that will change the face of healthcare. Join us for a career that changes quality of lives for patients.
**Responsibilities may include the following and other duties may be assigned:**
+ Plans, performs and implements process improvement initiatives (such as Lean or Six Sigma).
+ Diagrams and evaluates existing processes.
+ Organizes, leads and facilitates cross-functional project teams.
+ Develops metrics that provide data for process measurement, identifying indicators for future improvement opportunities.
+ Collects data to identify root cause of problems.
+ Measures performance against process requirements.
+ Aligns improvement to performance shortfalls.
+ Provides consultation on the use of re-engineering techniques to improve process performance and product quality.
+ May deliver presentations and training courses including measurement, analysis, improvement and control.
+ Surveys and analyzes best practices for techniques and processes.
+ Communicates team progress.
+ Performs cost and benefit analyses.
**Required Knowledge and Experience:**
+ Bachelor's Degree in a relevant field
+ Minimum of 4 years relevant experience
+ Practical knowledge of project management.
+ Certified Lean Six Sigma Green Belt (or higher) preferred.
+ Deep understanding of Lean principles (waste elimination, value stream mapping, Kaizen, flow optimization).
+ Leading site-wide transformation projects (cost reduction, efficiency improvements, automation)
+ Knowledge of Power BI, Tableau, or other data visualization tools
+ Aligning operational improvements with financial performance.
+ Coaching and mentoring OPEX teams and Yellow/Green Belt candidates.
+ Strong influencing skills to drive a continuous improvement culture across all levels
+ Tiered Management & Governance
+ Experience in Leading Kaizen Workshops
**Physical Job Requirements**
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position?
**Benefits & Compensation**
**Medtronic offers a competitive Salary and flexible Benefits Package**
A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.
**About Medtronic**
We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.
Our Mission - to alleviate pain, restore health, and extend life - unites a global team of 95,000+ passionate people.
We are engineers at heart- putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary.
Learn more about our business, mission, and our commitment to diversity here ( lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.
Our Mission - to alleviate pain, restore health, and extend life - unites a global team of 95,000+ passionate people.
We are engineers at heart- putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary.
**We change lives** . Each team member, each day, helps to improve and redefine how the world treats the most pressing health conditions, from heart disease to diabetes. Our industry leadership comes from the passion and ingenuity of our people. That's who we are. Working alongside one another, we use science, medicine, and a profound understanding of the human body to build extraordinary technologies that can transform lives.
**We build extraordinary solutions as one team** . With one Medtronic Mindset defining how we work. Speed and decisiveness run through our DNA. Diverse perspectives inspire our bold answers to any challenge that comes our way. And we deliver results the right way, breakthrough after patient breakthrough.
**This life-changing career is yours to engineer** . By bringing your ambitious ideas, unique perspective and contributions, you will.
+ **Build** a better future, amplifying your impact on the causes that matter to you and the world
+ **Grow** a career reflective of your passion and abilities
+ **Connect** to a dynamic and inclusive culture that welcomes the challenge of life-long learning
These commitments set our team apart from the rest:
**Experiences that put people first** . Respect for people is the hallmark of our humanity. It fuels our team to positively impact even a single life. And it means we put our people first at Medtronic as well, creating a culture of belonging and always pushing to get you the career-building resources you need.
**Life-transforming technologies** . No matter your role, you contribute to technologies that transform lives. What we build empowers patients to live life on their terms.
**Better outcomes for our world** . Here, it's about more than the bottom line. Our Mission to improve human welfare drives us. We advance healthcare, society, and equity with every design, inside and outside our walls.
**Insight-driven care** . Fresh viewpoints. Cutting-edge AI, data, and automation. You're shaping the future of healthcare technology and defining the next generation of breakthroughs in care
It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Medtronic will provide reasonable accommodations for qualified individuals with disabilities.
For sales reps and other patient facing field employees, going into a healthcare setting?is considered an essential function of the job and we expect our employees to comply with all credentialing requirements at the hospitals or clinics they support.
This employer participates in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E-Verify program, please click here ( .
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Are you familiar with legal documentation? Do you have the passion in driving documentation process improvement projects and transforming end-to-end credit documentation lifecycle to improve operational efficiencies and enhance client experience? If you're interested in working in an environment where you can aspire to be the best, constantly strive for continuous improvements and be part of a great team and winning culture, then explore this opportunity at J.P. Morgan. The team is dedicated to providing a superior client experience while maintaining a strong risk and control framework locally, in partnership with regional and global teams to deliver consistency across the firm.

As a Process Improvement Manager within the Credit Documentation team, you will be responsible for the delivery of strategic transformation and process improvement initiatives related to the end-to-end documentation management process – document preparation, negotiation, execution & retention across Asia Pacific.

Job Responsibilities :

• Drive process improvement by mapping end-to-end documentation process, scope problems, conducting root cause analysis to determine potential variables causing the issue, formulate actionable recommendations, design solutions, and quantify operational benefits.
• Drive creation and alignment of target state documentation management process vision and roadmap, including impact assessments, change management and communication plans.
• Lead the multi-year implementation of Icertis contract lifecycle management product across the functional teams in Asia Pacific in partnership with the Product, Technology, Legal, Credit Risk and Banking teams.
• Lead and execute the Continuous Improvement (CI) Program for all documentation management process improvement initiatives & the Post Implementation Review (PIR) Program in evaluating the effectiveness of implemented solutions over time, identify and propose recommendations for strategic transformations.
• Demonstrate ownership in engaging with WLS Senior Leadership and managing partnerships with various key business partners such as Product, Technology, Banker, Credit Risk, Legal and Controls to drive transformation initiatives related to documentation management process.
• Develop content to provide periodic updates to senior management & business partners regarding project milestones and recommendations to facilitate decision-making.
• Assist in implementing a culture of continuous process improvement through coaching and mentoring individuals and teams in the practical application of process improvement tools to enable project execution and drive culture change.

Required qualifications, capabilities and skills

• Bachelor’s degree with a minimum of 12 years of professional experience, including at least 7 years in financial services and 4 years of proven expertise in process improvement.
• Sound understanding of credit/legal documentation and associated processes.
• Basic knowledge of ICertis Contract Lifecyle Management tool.
• Creative thinker with strategic mindset, strong decision-making capabilities, and ability to structure and scope complex problems, apply a range of analytical tools, gain and synthesize findings and develop solution.
• Detail-oriented and highly organized, able to handle multiple competing priorities.
• Flexible and willing to accept changes in business priorities and challenges in a rapidly changing environment.
• Proven leadership skills.
• Strong presentation and communication skills (both oral and written), collaborates effectively across all levels of the organization and ability to lead and influence without having positional authority.
• Strong PC skills in Microsoft Suite (e.g. Word, Excel, PowerPoint, Visio, Project).

Preferred qualifications, capabilities, and skills

• Sound understanding of corporate lending and/or trade finance products, and credit/legal documentation and associated processes is preferred.
• Basic knowledge of Alteryx, Tableau, Robotics and other contract lifecycle management products is preferred.
• Basic knowledge of Artificial Intelligence and Large Language Model solutions is preferred.
• Experience in project management tools and methodologies is preferred.

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Assistant Director, Customer Insights and Service Process Improvement

Join to apply for the Assistant Director, Customer Insights and Service Process Improvement role at Health Promotion Board

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Assistant Director, Customer Insights and Service Process Improvement

Join to apply for the Assistant Director, Customer Insights and Service Process Improvement role at Health Promotion Board

Health Promotion Board (HPB) is committed to inspiring a healthier Singapore. As a trusted partner of our citizens, we strive to deliver intuitive and personalised experiences that empower individuals to embrace holistic well-being.

To serve Singaporeans, HPB engages its customers via online and offline touchpoints such as outreach through the different settings including workplaces, schools, community, health screening / school health and dental services. HPB also manages a contact centre, corporate website, social media platforms, HPB’s Healthy 365 mobile app, and conduct roadshows in support of specific programmes.

As we embark on a transformation journey to enhance our customer experience delivery across the various touchpoints, we are seeking a passionate CX professional to drive transformative customer experiences through data-driven insights and process optimization. The ideal candidate will analyze CX metrics, identify opportunities for improvement, and work closely with touchpoint owners to enhance service delivery. If you have a customer-first mindset and strong analytical skills, join us in delivering exceptional experiences

Responsibilities

The responsibilities of the successful candidate will include:

• Develop and implement customer survey strategies and methodologies, generating actionable insights that drive improved customer experience across all touchpoints
• Analyse customer feedback, interaction data, and conduct customer segmentation, resulting in targeted service improvements, increased satisfaction, and enhanced personalisation that improves customer engagement
• Analyse and optimise customer-facing processes, developing personas and journey maps to create streamlined, customer-centric processes that enhance customer interactions
• Manage survey systems and data effectively, while developing comprehensive KPIs to measure service process and touchpoint effectiveness, enabling data-driven decision making and continuous improvement
• Implement strategies to address gaps and drive continuous optimisation of customer experiences, reducing pain points and increasing customer loyalty
• Present at key CX forums, using data-driven insights to inform decision-making and prioritise CX initiatives, leading to more effective resource allocation and improved outcomes
• Leverage tech tools for data collection, analysis, and visualisation, implementing processes for ongoing monitoring and evaluation of CX standards, while managing procurement processes efficiently to ensure cost-effective operations and high-quality customer experiences
• Collaborate with cross-functional and IT teams to implement process improvement initiatives, resulting in reduced service delivery time and improved efficiency
• Design and implement customer-centric processes using various methodologies, increasing customer satisfaction and reducing complaints while ensuring adherence to service level agreements(SLA)
• Develop detailed process documentation, establish KPIs, and monitor performance metrics to optimise service delivery and adapt to evolving business needs and customer expectations
• Drive continuous improvement and change management initiatives, including technology exploration for process automation, ensuring smooth transitions and successful adoption of new processes
• Provide comprehensive training and support for new processes, minimising operational disruption while implementing quality control measures to ensure data integrity and accuracy
• Evaluate, implement, and optimise new technologies for data collection, analysis, and visualisation, collaborating with CIOO and other teams to achieve best-in-class solutions for process optimisation
• Drive the implementation of technology enhancements across touchpoints, improving process efficiency, reducing operational costs, and elevating overall customer experience
  
  

Requirements

• Minimum of 5-7 years of progressive experience in customer experience, market research, service management, and data analytics.
• Proven experience in conducting customer surveys and analysing data to identify trends and insights.
• Experience in implementing service process improvements and measuring their impact.
• Strong analytical and problem-solving skills with proficiency in data analysis, statistical software, and key driver analysis.
• Experience in designing and conducting customer surveys and research.
• Experience in process improvement methodologies (e.g., BPR, Six Sigma, Lean) and service blueprinting.
• Proficiency in data visualisation tools (e.g., Power BI, Tableau) and process mapping software (e.g., Visio).
• Excellent communication and interpersonal skills.
• Knowledge of survey management systems and customer data management.
• Experience in project management and collaborating with cross-functional teams.
  
  

Skills Requirements

• Analytical Proficiency: Demonstrated ability to analyse complex data sets, identify trends, and extract meaningful insights to inform decision-making.
• Customer-centric: A deep understanding of customer needs, behaviors, and expectations, with a passion for delivering exceptional customer experiences.
• Process Improvement: Proven track record in designing and implementing efficient and effective service processes.
• Project Management: Strong project management skills to oversee multiple initiatives simultaneously and deliver results within timelines.
• Stakeholder Management: Ability to build and maintain strong relationships with internal and external stakeholders.
• Communication: Excellent verbal and written communication skills to articulate complex ideas clearly and concisely.

Seniority level

• Seniority level Mid-Senior level

Employment type

• Employment type Full-time

Job function

• Job function Marketing and Sales
• Industries Wellness and Fitness Services

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Company description:


About Us

Headquartered in Singapore, SATS Ltd. is one of the world's largest providers of air cargo handling services and Asia's leading airline caterer. SATS Gateway Services provides airfreight and ground handling services including passenger services, ramp and baggage handling, aviation security services, aircraft cleaning and aviation laundry. SATS Food Solutions serves airlines and institutions, and operates central kitchens with large-scale food production and distribution capabilities for a wide range of cuisines.

SATS is present in the Asia-Pacific, the Americas, Europe, the Middle East and Africa, powering an interconnected world of trade, travel and taste. Following the acquisition of Worldwide Flight Services (WFS) in 2023, the combined SATS and WFS network operates over 215 stations in 27 countries. These cover trade routes responsible for more than 50% of global air cargo volume. SATS has been listed on the Singapore Exchange since May 2000. For more information, please visit

Why Join Us

At SATS, people are our greatest asset and we build our success on the knowledge, expertise and performance of every contributor, by embracing diversity and uniqueness. As part of our holistic approach and commitment to embracing FAM (Fulfilling, Appreciated, Meaningful) in the workplace, we offer the runway to develop Fulfilling careers that foster your career growth, recognising and Appreciating the strength of talent and capabilities that we continue to build internally; and inspiring and encouraging each other to make Meaningful contributions in the work we do at SATS.

Job description:

Key Responsibilities

This role reports to the Singapore Hub team, and looks at strengthening hub performance through continuous improvement and quality service delivery.

In this role, you will lead a team and work with stakeholders to drive cost management programs and service improvement programs across all the ground handling units in Singapore. Adopting Lean Six Sigma methodology, build a culture of continuous improvement within the business, as well as to achieve productivity gains and operational excellence. You are expected to:

• Design, lead, and drive the development and full implementation of group-wide continuous improvement and operational excellence programs aligned with the company's strategic objectives.
• Drive process improvement initiatives across all functional areas in Singapore Hub to enhance productivity, efficiency, and quality.
• Conduct regular reviews of operational processes and procedures to identify opportunities for improvement, drive growth and performance.
• Conduct deep dives of defects in operations and drive performance through thorough diagnostic investigation and effective solutioning to resolve issues at root cause.
• Challenge the status quo, develop, and execute strategies to improve operational efficiency and effectiveness through simplification or elimination.
• Adopt a problem-solving approach with active change management
• Leverage productivity metrics and performance measurements to achieve operational delivery at the highest standards, fulfilling customer satisfaction and SLAs, and ensuring adherence to company standards, industry standards, regulatory standards, and compliance requirements.
• Create and implement Key Performance Indicators (KPIs) and build data dashboards to monitor, report and review operational performance, for timely informed business decisions.
• Foster a culture of continuous improvement, as well as ownership of performance and processes, right down to the individuals on the ground.
• Develop a skilled pool of Continuous Improvement (CI) resources across functions.
• Lead and mentor cross-functional teams in the adoption of Lean, Six Sigma, and other operational excellence tools, including mentorship of Yellow Belt and Green Belt projects.
• Align with local, regional and global best practices and programs, and the group's business strategies.
• Be proficient in project management, able to manage multiple projects simultaneously and deliver results on time and on budget.

Key Requirements

• Master / Bachelor Degree in Engineering, Science or relevant discipline
• 10 years of experience in a leadership position in an operations related field and/or process engineering
• Proven experience in a similar role and setup, with focus on operational excellence, process improvement and change management. Knowledge of either service/processing/manufacturing/aviation industry will be advantageous
• Strong knowledge and well versed in the application of Lean Management, Six Sigma, Value-Stream Mapping, Kaizen and/or other Operations Excellence tools (certified Lean Six-Sigma Black Belt or higher is highly desirable).
• A team leader with proven track record in conceptualisation, devising strategies and roll-out of company-wide Operations Excellence programs.
• Demonstrated excellent leadership and team management skills, preferably with experience in building up and/or developing new team.
• A team player with high Initiative, demonstrated planning skills, strong data-driven analytical abilities and proven performance in operations problem-solving.
• Demonstrated ability to interact and work effectively across functional teams and at multiple levels within the organization (including C-suites), as well as able to build trust and strong relationship with external stakeholders.
• Proven organizational and leadership skills to inspire, motivate and influence others positively to drive performance and results.
• Excellent verbal and written communication skills, and presentation skills.
• Proficient in analytical, statistical and data dashboarding (e.g. Power BI) tools is preferred.

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Head, Continuous Improvement (Hub Performance & Operational Excellence Department)

Join us to apply for the Head, Continuous Improvement (Hub Performance & Operational Excellence Department) role at SATS Ltd.

About Us
Headquartered in Singapore, SATS Ltd. is one of the world’s largest providers of air cargo handling services and Asia’s leading airline caterer. SATS Gateway Services offers airfreight and ground handling, passenger services, ramp and baggage handling, aviation security, aircraft cleaning, and laundry. SATS Food Solutions supplies airlines and institutions, operating large-scale kitchens for diverse cuisines.

Why Join Us
At SATS, our people are our greatest asset. We foster diversity, growth, and meaningful contributions, offering fulfilling careers that recognize talent and capabilities, inspiring us to excel together.

Key Responsibilities
Reporting to the Singapore Hub team, this role focuses on strengthening hub performance through continuous improvement and quality service delivery. You will lead a team, collaborate with stakeholders, drive cost management and service enhancement programs, and foster a culture of operational excellence using Lean Six Sigma methodologies. Your responsibilities include:

• Designing and implementing group-wide continuous improvement initiatives aligned with strategic goals.
• Driving process improvements to enhance productivity, efficiency, and quality across all ground handling units in Singapore.
• Reviewing operational processes to identify and capitalize on improvement opportunities.
• Conducting root cause analyses of operational defects and implementing effective solutions.
• Challenging existing practices, developing strategies for efficiency, and executing change management.
• Utilizing productivity metrics and KPIs to monitor performance, ensure customer satisfaction, and maintain compliance.
• Creating data dashboards for operational monitoring and decision-making.
• Fostering ownership of performance and processes at all levels.
• Developing a skilled pool of CI resources and mentoring teams in Lean and Six Sigma tools.
• Aligning practices with regional and global standards and strategies.
• Managing multiple projects efficiently, delivering results on time and within budget.

Key Requirements
Candidates should possess:

• A Master’s or Bachelor’s degree in Engineering, Science, or related fields.
• At least 10 years of leadership experience in operations or process engineering.
• Proven expertise in operational excellence, process improvement, and change management, preferably in service, manufacturing, or aviation sectors.
• Strong knowledge of Lean, Six Sigma (certified Black Belt or higher preferred), and other operational tools.
• Experience in developing and rolling out organization-wide programs.
• Excellent leadership, strategic planning, data analysis, and stakeholder management skills.
• Ability to communicate effectively at all organizational levels and with external partners.
• Proficiency in data analysis and dashboard tools like Power BI is a plus.

Seniority level

• Director

Employment type

• Full-time

Job function

• Other

Industries

• Airlines and Aviation

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1. Business Process Analysis

• Analyze and document current business workflows to identify inefficiencies and areas for improvement.

2. Process Improvement & ERP Alignment

• Recommend and implement practical process enhancements with minimal ERP customization, aligning with industry best practices.
• Design and document optimized business processes and workflows that leverage standard ERP functionalities.

3. System Integration & Enhancement

• Collaborate with IT to integrate process improvements into enterprise systems such as SAP, BI tools, and other platforms.
• Define system requirements and coordinate with developers and vendors to implement system enhancements.

4. Project Management

• Lead cross-functional teams in executing process changes and system upgrades.
• Develop and manage project plans, budgets, and timelines to ensure on-time, in-scope delivery.
• Maintain strong stakeholder relationships and facilitate communication between sales, operations, IT, and vendors to align process changes with business goals.

5. Change Management & Training

• Drive change management initiatives to support smooth adoption of new processes and systems.
• Design and deliver training programs for stakeholders on updated workflows and tools.

6. Performance Monitoring & Reporting

• Establish and monitor KPIs to evaluate the impact of improvements.
• Analyze performance metrics to identify further enhancement opportunities and inform strategic decisions.

7. Global Collaboration & Career Growth

• Support global operational initiatives and position for future international career development opportunities.

We regret only shortlisted candidates will be contacted. All applications will be handled confidentially. By submitting your application, you agree to the collection, use, retention, and disclosure of your personal information to prospective employers.

Wecruit Pte Ltd

EA License No: 20C0270

Key Responsibilities

• Present improvement concepts and technical proposals to management
• Ensure all improvement initiatives align with internal engineering governance, HSSE policies, and relevant international standards
• Lead improvement processes and projects
• Monitor technical progress, manage deviations, and resolve cross-functional
• Lead small-to-medium scale operational improvement initiatives
• Use data-driven tools to assess performance trends and propose practical optimization solutions

Qualifications

• Degree in Process / Mechanical / Electrical / Chemical engineering
• Min 4 years of experience in oil terminal storage / Oil & Gas / Aerospace / Chemical environment
• Six Sigma Super / Black Belt certified will be a plus
• Proficient in process modeling & design tools (AutoCAD / Aspen HYSYS)
• Proficient in instrumentation systems (SCADA / DCS / PLCS)
• Comfortable travel to Karimun (Indonesia) for work assignment as and when needed

If you are interested in the position

Please include your availability, expected salary and reason for leaving current job

We regret that only shortlisted candidates will be contacted

EA: 94C3609 / Reg: R1325913