388 Patient Services jobs in Singapore

To provide and implement patient services in doctors' consultation, financial counselling and patient appointments. To implement service assistance to patients in the Specialist Outpatient Clinics which primarily includes (but is not limited to) registration appointment making, billing and payment and other administrative and counter duties. To ensure patients' information is kept up-to-date and compliance with Personal Date Protection Act (PDPA).

MAJOR DUTIES AND RESPONSIBILITIES

(A SPECIFIC

1. Adhere to room assignments given by Nurse Manager (NM)/Assistant Nurse Clinic (ANC)/Senior Staff Nurse (SSN).

2. Perform the following basic nursing procedures/activities

3. Ensure service readiness of consultation rooms including adequate inventory of forms, stationery and equipment are in good condition.

4. Retrieve and return patient's record before and after appointment.
5. Chaperone doctors and provide language translation during consultation.
6. Prepare and assist patient for physical examination or minor procedures to be done by the doctor.
7. Perform simple patient care services such as taking vital signs and record in the patient's notes.
8. Collection of specimens.
9. Provide co-ordination of appointments with other clinics/hospitals where possible.
10. Give clear and accurate post-consultation instructions to patients pertaining to investigations, follow-up, and others relevant information.
11. Accompany patients to other departments when necessary.
12. Co-ordinate patients' appointment when doctor is on leave or contact patients when the doctor is away on urgent / medical leave.
13. Team leader among the room PSAs to support running of clinic.
14. To ensure service readiness of counter to receive patients and visitors.
15. To attend to enquiries from both internal and external customers.
16. To ensure services rendered are entered promptly for charging purposes
17. To assist with appointment scheduling and payment matters.
18. To reconcile all transactions and be accountable for cashier opening and closing.
19. Maintain high standards of service delivery at all times and to be a role model for the junior staff.
20. Inform patients of the estimated waiting time or period of absence when the doctors are called away.
21. Perform patient care services such as taking weight and height for the patients.
22. Responsible and responsive to patient's feedback/complaints before referring to the supervisor or Executive/Manager.
23. Keep track of daily workload in various clinics and implement actions when necessary.
24. Deputise supervisor and oversee handover confirmation during the absence of the supervisor.
25. Assist the Executive/Manager in the handling of staff and other matters when necessary.
26. Conduct On-the-Job training (OJT) for new staff in the clinic.

(B GENERAL

1. Assist NM, SSN, Executive, Manager in supervision, guidance and teaching of new staff.
2. Participate in initiating and implementing change to improve the quality of care and work processes in the unit.
3. Assist in evaluating effectiveness new methods and to communicate outcome to supervisor.
4. Attend continuing education and training on regular basis to maintain one's competency.
5. Embrace continuous improvement as our way of life by improving and refining work performance on a daily basis.
6. Assist with template build matters for NGEMR.
7. Perform other duties as assigned by NM, SSN, Executive, Manager.

Job Summary:

Assist with reception duties, registration, financial counselling, collection of payment and other administration duties.

Responsibilities:

Patient Care Management

• Greet and receive patients or visitors who present at reception counter
• Perform patient registration for both inpatient and outpatient by obtaining patient's addresses, contact details, insurance, information and medical histories
• Update and verifying patient information at each visit and maintain confidentiality
• Answer phone call and enquires courteously and promptly
• Assist and direct patient and visitor to examination rooms
• Scheduling patient appointments and making reminder calls and SMSes
• Informing patients on delays and waiting time
• Provide financial counselling to patient and patient's family
• Collect payment for services rendered
• Closure of daily accounts and cash deposit
• Maintain cleanliness and tidiness of counter and patient's waiting areas
• To adhere to strict infection control measures and exercise standard precaution and good hand hygiene
• To advise both inpatients and outpatients on the necessary procedure preparation
• To assist in maintaining the general cleanliness and upkeep of the assigned work area within the imaging facility
• To assist in transferring patients to and from the imaging facility

Administrative Management

• Replenish patient's brochures and office stationaries
• Perform clerical duties, filing work, data for statistics reporting
• Call for maintenance and repair work
• Assume additional duties directed by operation manager or supervisors.
• Report any errors timely to supervisor

Requirements:

• Minimum GCE 'N' Level
• Good communication and interpersonal skill
• Computer literacy
• Preferably has experience in health care setting

• Assist in clinic's day to day operations and functions.
• Assist the Clinic Manager and Medical Director in the assigned clinic.
• Responsible for all aspects of customer service including but not limited to cashiering, appointment booking, and answering customer enquiries.
• Responsible for all matters pertaining to insurance, Medisave, and Letter of Guarantee(s).
• Liaise with customers, vendors, suppliers, and local regulatory bodies when required.
• Assist in the renewal of relevant licenses.
• Other duties assigned by the Clinic Manager and/or Medical Director as required

We are seeking a highly skilled and dedicated Patient Service Officer to join our team. This role involves providing exceptional customer service, handling patient registration, billing, and visitor management with professionalism and attention to detail.

• Handle patient registration, billing, and perform visitor management including temperature screening.
• Input patient details and carry out admission procedures in the system.
• Provide guidance to patients on Medisave, MediShield, Integrated Shield Plans, and corporate insurance claims and guarantees.
• Enter Doctors' Fees and details from Doctor's Letters of Certification into the system as required.
• Follow up on relevant documentation when necessary.

• Patient Experience & Service

• Handle complex inquiries and feedback related to admission, billing, insurance claims, and cashiering matters escalated by Business Office staff.
• Process and follow up on insurance claims, liaising with insurers to facilitate claim approvals.
• Maintain and manage office supplies and counter inventory.
• Respond to general inquiries via internal and external mailboxes.
• Assist in administrative tasks such as preparing specialist rosters and generating daily management reports.

• This is a 24 hour shift work role with a sign-up bonus of $1000 after 3 months probation.

Job Summary:

Assist with reception duties, registration, financial counselling, collection of payment and other administration duties.

Responsibilities:

Patient Care Management

• Greet and receive patients or visitors who present at reception counter
• Perform patient registration for both inpatient and outpatient by obtaining patient's addresses, contact details, insurance, information and medical histories
• Update and verifying patient information at each visit and maintain confidentiality
• Answer phone call and enquires courteously and promptly
• Assist and direct patient and visitor to examination rooms
• Scheduling patient appointments and making reminder calls and SMSes
• Informing patients on delays and waiting time
• Provide financial counselling to patient and patient's family
• Collect payment for services rendered
• Closure of daily accounts and cash deposit
• Maintain cleanliness and tidiness of counter and patient's waiting areas
• To adhere to strict infection control measures and exercise standard precaution and good hand hygiene
• To advise both inpatients and outpatients on the necessary procedure preparation
• To assist in maintaining the general cleanliness and upkeep of the assigned work area within the imaging facility
• To assist in transferring patients to and from the imaging facility

Administrative Management

• Replenish patient's brochures and office stationaries
• Perform clerical duties, filing work, data for statistics reporting
• Call for maintenance and repair work
• Assume additional duties directed by operation manager or supervisors.
• Report any errors timely to supervisor

Requirements:

• Minimum GCE 'N' Level
• Good communication and interpersonal skill
• Computer literacy
• Preferably has experience in health care setting

Job Description

We are seeking a skilled and compassionate Patient Services Representative to join our team. As a Patient Services Representative, you will be the first point of contact for patients and visitors, providing a warm and welcoming experience.

• Greet and receive patients or visitors at the reception counter, ensuring a smooth and efficient check-in process.
• Perform patient registration for inpatients and outpatients by obtaining personal details, insurance information, and medical histories, maintaining confidentiality and adhering to data protection protocols.
• Update and verify patient information at each visit, maintaining accurate and up-to-date records.
• Answer phone calls and respond to enquiries courteously and promptly, providing clear and concise information.
• Direct patients and visitors to examination rooms, ensuring timely and efficient navigation through the facility.
• Schedule appointments and make reminder calls and SMSes, minimizing no-shows and maximizing productivity.
• Inform patients about delays and waiting times, keeping them informed and engaged.
• Provide financial counselling to patients and their families, offering guidance and support.
• Collect payments for services rendered, processing transactions efficiently and accurately.
• Maintain cleanliness and tidiness of the reception area and waiting areas, promoting a safe and healthy environment.
• Adhere to infection control measures and exercise standard precautions, prioritizing patient safety and well-being.

• Minimum GCE N Level qualification or equivalent.
• Good communication and interpersonal skills, with the ability to interact effectively with patients, visitors, and colleagues.
• Computer literacy, with proficiency in Microsoft Excel and other relevant software applications.
• Preference for experience in healthcare settings, with knowledge of medical terminology and procedures.

As a Patient Services Representative, you will enjoy a range of benefits, including:

• A competitive salary and benefits package.
• Opportunities for professional growth and development.
• A dynamic and supportive work environment.

This role requires a high level of attention to detail, organizational skills, and the ability to work independently and as part of a team. If you are a motivated and compassionate individual who is passionate about delivering exceptional patient care, we encourage you to apply.

The company seeks a candidate to join them as a Patient Service Associate (6-Months convertible).

• Respond to patient inquiries and address their needs
• Assist patients at the pre-registration kiosk
• Provide guidance and support at the self-service station

To be successful in this role, you will need strong communication skills, ability to work with patients from diverse backgrounds and a willingness to learn.

• Salary up to S$3500/mth (depending on experience)
• 5.5-day work-week

Responsibilities
Assist in clinic’s day to day operations and functions.
Assist the Clinic Manager and Medical Director in the assigned clinic.
Responsible for all aspects of customer service including but not limited to cashiering, appointment booking, and answering customer enquiries.
Responsible for all matters pertaining to insurance, Medisave, and Letter of Guarantee(s).
Liaise with customers, vendors, suppliers, and local regulatory bodies when required.
Assist in the renewal of relevant licenses.
Other duties assigned by the Clinic Manager and/or Medical Director as required
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• Assist in clinic’s day to day operations and functions.
• Assist the Clinic Manager and Medical Director in the assigned clinic.
• Responsible for all aspects of customer service including but not limited to cashiering, appointment booking, and answering customer enquiries.
• Responsible for all matters pertaining to insurance, Medisave, and Letter of Guarantee(s).
• Liaise with customers, vendors, suppliers, and local regulatory bodies when required.
• Assist in the renewal of relevant licenses.
• Other duties assigned by the Clinic Manager and/or Medical Director as required