1,596 Patient Relations jobs in Singapore

Are you passionate about making a difference in patients’ lives through excellent service and teamwork? Join our growing healthcare team as a Business Office Associate, where you’ll play a vital role in ensuring smooth daily clinic operations and a positive patient experience.

• Deliver excellent frontline service to patients, families, and clinical staff.
• Coordinate and confirm operating theatre bookings to ensure smooth scheduling.
• Support patient registration, documentation, and insurance claims submission.
• Generate tax invoices and receipts; maintain accurate records.
• Manage appointment calendars and follow-up visits efficiently.
• Ensure strict confidentiality and compliance with healthcare policies.
• Collaborate closely with clinical teams to optimize patient flow.
• Provide administrative and clerical support as required.

Essential:

• GCE “O” Level or Diploma in Business Administration / Healthcare Management.
• Good communication and interpersonal skills with a patient-first mindset.
• Proficiency in Microsoft Word, Excel, and Outlook.
• Willingness to work rotating shifts, including alternate Saturdays.

Preferred:

• Prior experience in a healthcare, surgical, or clinic environment.
• Fast learner, adaptable, and able to work in a dynamic environment.

• Be part of a fast-growing private healthcare group with career growth opportunities.
• Support meaningful clinical work that makes a real difference.
• Structured training provided for long-term development.
• Attractive benefits and convenient locations.
• Positive, team-oriented work culture.

We are looking for a dynamic individual to join the team as a Care Navigator (Executive). You will have the opportunity to help make a direct impact on our clients (our patients, their families, and partner healthcare organizations) by helping them navigate the resources that are available in Jaga-Me.

• Be the first touchpoint for Jaga-Me's customers; managing queries from clients with professionalism and empathy
• Understand patient's needs and able to provide accurate care plan and suggestions on Jaga-Me's services and convey our value proposition to clients
• Keep records of customer interactions, transactions, feedback or complaints
• Acknowledge and resolve customer complaints via phone, email or social media
• Identify improvements to the quality of the customer's overall experience with Jaga-Me
• Maintain service quality by establishing and enforcing organization standards
• Work collaboratively and partner with different departments to ensure that efforts to maintain customer satisfaction are consistent

Requirements:

• The ideal candidate is someone who has high energy, is self-motivated and adaptable in dynamic environment
• Beyond people skills, the ideal candidate must possess great communication skills and a positive, empathetic attitude at all times
• Proactive approach in serving client and ability to honour deadlines - ensure all tickets or clients' queries are resolved well within the deadline
• Able to work independently and a strong team player
• Able to multitask and toggle between different platforms or IT systems Proficiency in English and a second language is preferred 5 days rostered workweek, which may include weekends from time to time
• Prior healthcare experience is a plus

Job Description
We are looking for a dynamic individual to join the team as a Care Navigator (Executive). You will have the opportunity to help make a direct impact on our clients (our patients, their families, and partner healthcare organizations) by helping them navigate the resources that are available in Jaga-Me.
Be the first touchpoint for Jaga-Me's customers; managing queries from clients with professionalism and empathy
Understand patient’s needs and able to provide accurate care plan and suggestions on Jaga-Me’s services and convey our value proposition to clients
Keep records of customer interactions, transactions, feedback or complaints
Acknowledge and resolve customer complaints via phone, email or social media
Identify improvements to the quality of the customer’s overall experience with Jaga-Me
Maintain service quality by establishing and enforcing organization standards
Work collaboratively and partner with different departments to ensure that efforts to maintain customer satisfaction are consistent
Requirements
The ideal candidate is someone who has high energy, is self-motivated and adaptable in dynamic environment
Beyond people skills, the ideal candidate must possess great communication skills and a positive, empathetic attitude at all times
Proactive approach in serving client and ability to honour deadlines - ensure all tickets or clients’ queries are resolved well within the deadline
Able to work independently and a strong team player
Able to multitask and toggle between different platforms or IT systems Proficiency in English and a second language is preferred 5 days rostered workweek, which may include weekends from time to time
Prior healthcare experience is a plus
#J-18808-Ljbffr

You will play a vital role in supporting the daily operations of the Business Centre. You will advise patients on billings and estimated bill size, administer admissions and discharges, handle patients' enquiries, as well as review periodically the billing & collection policies and work processes for improvements.

• Being a meticulous and service-oriented individual, you should have a recognized Degree or Diploma in Business Administration, Tourism or Hospitality, preferably with relevant working experience in the healthcare or hospitality industry.

Working Hours (5 days work week including weekends):

7am-430pm

1030am-8pm

You will be required to work on weekends and public holidays (Rostered).

Only shortlisted candidates will be notified.

You will play a vital role in supporting the daily operations of the Business Centre. You will advise patients on billings and estimated bill size, administer admissions and discharges, handle patients’ enquiries, as well as review periodically the billing & collection policies and work processes for improvements.

• Being a meticulous and service-oriented individual, you should have a recognized Degree or Diploma in Business Administration, Tourism or Hospitality, preferably with relevant working experience in the healthcare or hospitality industry.

Working Hours (5 days work week including weekends):

7am-430pm

1030am-8pm

You will be required to work on weekends and public holidays (Rostered).

Only shortlisted candidates will be notified.

Office of Patient Experience, Patient Relations, Asst Manager/Sr Exec (Contract)
Office of Patient Experience (Patient Relations Experience)
You will form the relational bridge between patients and their families, and the medical, nursing and allied health staff thereby enhancing the hospital experience. You will understand and take action to mitigate some of the suffering and anxiety faced by patients/families and staff alike.
Responsibilities
Proactively gathering real-time bedside feedback enabling patients and families to comment on the quality of care they are receiving
Timely identification of potential complaints/negative feedback generally leads to expedient resolution
Pre-empting complaints & nipping potential flare-ups in the bud reducing overall formal patient grievances across the hospital
Liaison between patient and healthcare staff
Provide updates about test results and condition to patient/family
Offers advice on patient/family concerns and provide emotional support and reassurance
Collects data about patient care problems, prepares reports, analyses trends, and reports information to appropriate departments for action
Collaborate with colleagues, peers, supervisors, and other health care providers in a professional manner. Identify and propose opportunities for improvement by participating in workgroups as assigned
Any other duties assigned from time to time
Requirements
Bachelor’s Degree in Healthcare Management, Communications, Public Relations and any other relevant discipline
Minimum 2 years of working experience, preferably in healthcare or social service-related industry. Those with more years of relevant experience can be considered for Senior or Assistant Manager.
Candidates with no prior working experience are welcome to apply
Excellent communication skills both spoken and written
Possesses empathy and genuine care for patient and fellow colleagues
#J-18808-Ljbffr

Job Overview

We are seeking a dedicated individual to join our patient support team as an Ambassador. This role involves guiding patients with directions and clinic flow, ensuring a seamless experience for all visitors.

Duties and Responsibilities

The successful candidate will be responsible for providing ushering and crowd management support, facilitating smooth patient journeys, and assisting with ad-hoc duties assigned by the department.

Requirements and Qualifications

To be considered for this role, applicants must possess excellent communication and interpersonal skills, be able to work independently and as part of a team, and have a minimum GCE O / A / Diploma qualification.

Benefits and Opportunities

This position offers the opportunity to develop valuable skills in patient care and support, while working in a dynamic and collaborative environment.

We are seeking a dedicated Patient Service Associate to provide exceptional support to our patients. The ideal candidate will possess excellent communication skills, be able to work efficiently in a fast-paced environment, and demonstrate a high level of professionalism.

We are seeking a dedicated individual to join our patient service team.

• Provide exceptional support to patients and their families