3,563 Patient Relations jobs in Singapore

We are seeking a skilled Patient Relations professional to fill this role at our organization. The ideal candidate will possess excellent communication skills, be able to work collaboratively with other departments, and maintain confidentiality of patient information.

• Provide exceptional customer service to patients in a calm and courteous manner.
• Handle new client inquiries and provide prompt responses and assistance.
• Foster positive relations with all individuals who interact with the organization.
• Maintain confidentiality of all patient information and pertinent health screening data.
• Collaborate effectively with other departments and colleagues as part of a cohesive team.
• Analyze and resolve problems while exercising sound judgment.

• Customer service experience.
• Minimum GCE N/O levels.
• Excellent communication skills.
• Experience working as a Receptionist or Front-Line Counter is an asset.
• Candidate must be proficient in technology.
• Able to commit to a 5.5-day work week (Monday to Friday).

We are assisting our client, an established hospital group, to search for an experienced manager for patient relations service.

Responsibilities

• To establish contact with patients and their families at the point of referral or upon admission to the wards.
• To be the point person of the hospital for the patients and their families.
• To implement workflow to ensure a positive experience at every touch point with patients and their families.
• To identify the caregiver's stress and discern sensitive issues and offer counsel/suggestions to solve the problem or to handle the situation.
• Identify and assist/support staff and HODs who are struggling with patient relations and communication issues.
• To supervise, train and mentor the team of Ward Ambassadors who are part of the Patients Relations Team.
• To review and assist in handling feedback received through the Patients Feedback Form
• To work with Corporate Communications, Pastoral Care Services and Nursing in organizing patient engagement events.
• To develop programmes and events to promote patients’ engagement and improve patient’s experience.
• To proactively identify caregivers' stress and engage caregivers in conversations to offer empathy and support, solutions and resources that will enable them to cope better.
• To collaborate with external agencies like Caregivers Alliance in supporting the caregivers and post-discharge follow-up.
• To provide training in dementia care to staff as well as to caregivers.
• To carry out duties and responsibilities that may be assigned from time to time.

Requirements

• Diploma/Degree or training in public relations, communications and counselling.
• Preferably has relevant working experience in hospitality or public relations or caregiver support and counselling.
• Minimum 5 years relevant experience in a managerial role.
• Independent, dependable, self-motivated, creative, warm, outgoing and has good interpersonal relationship skills.
• Strong in public relations and client experience or areas of support and counselling.
• Good organisational ability is resourceful and can carry out positive communications and rapport building to enhance patients' experience of the hospital services.
• Mature in disposition, able to cope with changes and demanding situations.
• Able to discern sensitive issues and offer reasonable guidance/suggestions to solve the problem or handle the situation.
• Resilient, calm and exercises sound judgement to overcome a crisis and prevent/minimise any negative impact on the organisation's image and staff morale.

Job Title: Patient Liaison Officer
Employment Type: Full-Time
Industry: Healthcare – Administrative Support

Work Location: Novena

Job Description:
The Patient Liaison Officer serves as the primary touchpoint for patients and their families, ensuring smooth communication and coordination of hospital services. This role involves close interaction with both internal departments and external stakeholders in a fast-paced and service-oriented healthcare environment.

Key Responsibilities:

• Act as a single point of contact for patients and their next-of-kin
• Coordinate appointments, admissions, and internal arrangements
• Handle general enquiries and provide timely assistance to patients and caregivers
• Support patient service recovery efforts with professionalism and empathy
• Assist in managing direct admissions and medical evacuation procedures
• Update and maintain accurate patient records in the system
• Escort VIP and priority patients throughout their service journey
• Support reporting, operations coordination, and improvement projects
• Ensure all documentation complies with institutional policies and service standards

Requirements:

• Minimum GCE ‘O’ or ‘A’ Level or Diploma in any discipline
• Strong interpersonal and communication skills
• Prior experience in healthcare, hospitality, or customer service is an advantage

All qualified applicants, please click “ APPLY NOW”

Or you may send in your resume to:

Whatsapp:

Email :

Kimmy Low Yi Ting (Kim) | CEI Registration Number: R23112122

Recruit Express Pte Ltd Company Reg. No. 199601303W | EA LICENCE Number: 99C4599

Job Title: Patient Liaison Officer
Employment Type: Full-Time
Industry: Healthcare – Administrative Support

Work Location: Novena

Job Description:
The Patient Liaison Officer serves as the primary touchpoint for patients and their families, ensuring smooth communication and coordination of hospital services. This role involves close interaction with both internal departments and external stakeholders in a fast-paced and service-oriented healthcare environment.

Key Responsibilities:

• Act as a single point of contact for patients and their next-of-kin
• Coordinate appointments, admissions, and internal arrangements
• Handle general enquiries and provide timely assistance to patients and caregivers
• Support patient service recovery efforts with professionalism and empathy
• Assist in managing direct admissions and medical evacuation procedures
• Update and maintain accurate patient records in the system
• Escort VIP and priority patients throughout their service journey
• Support reporting, operations coordination, and improvement projects
• Ensure all documentation complies with institutional policies and service standards

Requirements:

• Minimum GCE ‘O’ or ‘A’ Level or Diploma in any discipline
• Strong interpersonal and communication skills
• Prior experience in healthcare, hospitality, or customer service is an advantage

All qualified applicants, please click “ APPLY NOW”

Or you may send in your resume to:

Whatsapp:

Email :

Kimmy Low Yi Ting (Kim) | CEI Registration Number: R23112122

Recruit Express Pte Ltd Company Reg. No. 199601303W | EA LICENCE Number: 99C4599

• Central Part of Singapore
• 5 days’ work week
• Competitive salary and benefits with good career growth opportunities

Our client, an organization in the public health sector, is seeking for a passionate and suitable candidate to join the team!

Job Responsibilities

• Manage and document patient feedback.
• Coordinate investigations and ensure timely resolution.
• Draft responses and generate feedback reports.
• Service Leadership: Implement and monitor service standards and satisfaction initiatives.
• Organize service campaigns, recognition programs, and training.
• Support clinics and committees in service quality efforts.
• Represent management in meetings and take minutes.
• Lead projects and vet materials (for senior roles).

Job Requirements

• Minimum Degree holder in any related discipline.
• At least 2-3 years of experience in Service/ Hospitality, 4- 5 years of experienceis required for Senior position.
• Healthcare experience will be preferred.
• Good interpersonal and communication skills with a passion for service
• Ability to multi-task, work independently and as a team player
• Proficient in MS Office
• Possess good time and project management skills

Interested and suitable candidates, please email your CV in MS Word to

Ammerline Lam Sze Yi

CEI Reg. No.: R1104463

Celecti Pte Ltd

EA License: 16C8045

• Central Part of Singapore
• 5 days’ work week
• Competitive salary and benefits with good career growth opportunities

Our client, an organization in the public health sector, is seeking for a passionate and suitable candidate to join the team!

Job Responsibilities

• Manage and document patient feedback.
• Coordinate investigations and ensure timely resolution.
• Draft responses and generate feedback reports.
• Service Leadership: Implement and monitor service standards and satisfaction initiatives.
• Organize service campaigns, recognition programs, and training.
• Support clinics and committees in service quality efforts.
• Represent management in meetings and take minutes.
• Lead projects and vet materials (for senior roles).

Job Requirements

• Minimum Degree holder in any related discipline.
• At least 2-3 years of experience in Service/ Hospitality, 4- 5 years of experienceis required for Senior position.
• Healthcare experience will be preferred.
• Good interpersonal and communication skills with a passion for service
• Ability to multi-task, work independently and as a team player
• Proficient in MS Office
• Possess good time and project management skills

Interested and suitable candidates, please email your CV in MS Word to

Ammerline Lam Sze Yi

CEI Reg. No.: R1104463

Celecti Pte Ltd

EA License: 16C8045

#J-18808-Ljbffr

Central Part of Singapore
5 days’ work week
Competitive salary and benefits with good career growth opportunities
Our client, an organization in the public health sector, is seeking for a passionate and suitable candidate to join the team!
Job Responsibilities
Manage and document patient feedback.
Coordinate investigations and ensure timely resolution.
Draft responses and generate feedback reports.
Service Leadership: Implement and monitor service standards and satisfaction initiatives.
Organize service campaigns, recognition programs, and training.
Support clinics and committees in service quality efforts.
Represent management in meetings and take minutes.
Lead projects and vet materials (for senior roles).
Job Requirements
Minimum Degree holder in any related discipline.
At least 2-3 years of experience in Service/ Hospitality, 4- 5 years of experienceis required for Senior position.
Healthcare experience will be preferred.
Good interpersonal and communication skills with a passion for service
Ability to multi-task, work independently and as a team player
Proficient in MS Office
Possess good time and project management skills
Interested and suitable candidates, please email your CV in MS Word to

Ammerline Lam Sze Yi
CEI Reg. No.: R1104463
Celecti Pte Ltd
EA License: 16C8045
#J-18808-Ljbffr

This role is responsible for delivering exceptional customer service and administrative support to our clients.

• Provide timely assistance to customers via phone, email, and other communication channels
• Prepare quotations and place orders with suppliers in an efficient manner
• Coordinate schedules with technicians to ensure seamless service delivery

• Minimum O-Level qualification required
• Able to speak Mandarin and English fluently
• Hardworking and responsible individual with excellent communication skills

• An attractive commission scheme for top performers
• Annual bonus for meeting targets
• A friendly and dynamic working environment that fosters growth and development

We are seeking a skilled and enthusiastic individual who can join our team today.

Required Skills:

• Microsoft Office Suite
• Microsoft Excel
• Written English
• Inventory Management
• Office Management
• Invoicing
• Administration
• Data Entry
• Bookkeeping
• Administrative Support
• Customer Service
• Scheduling
• Shipping

We are seeking a highly motivated and organized professional to provide excellent patient care and support services in Jurong East, Singapore.