74 Patient Advocacy jobs in Singapore

The primary goal of this Medical Affairs role is to ensure that patient complaints are managed efficiently and effectively.

• Effectively manage complaints to enhance overall efficiency and improve patient experience
• Provide recommendations to internal stakeholders and address patient feedback confidently
• Establish regular communication channels to inform all parties during investigations
• Ensure gathered information is comprehensive, relevant, and accurate
• Coordinate administrative work and manage Family Conferences between stakeholders and patients
• Execute assigned projects on time, on target, and with quality

• Bachelor's degree in a related field
• Excellent interpersonal and communication skills
• Good writing and analytical skills
• Ability to work collaboratively across levels and stakeholders
• Identify root causes to facilitate effective resolution strategies
• Maintain composure and clarity of thought under difficult situations
• Experience in using Microsoft Office an advantage

• Microsoft PowerPoint
• Microsoft Office
• Analytical Skills
• Customer Service Delivery
• Administrative Work
• Interpersonal Skills
• Investigation
• Administration
• Office Administration
• Writing
• Communication Skills
• Administrative Support
• Team Player
• Microsoft Word
• Customer Service

Job Opportunity

We are seeking a detail-oriented individual to join our team as a Senior Patient Service Associate . In this role, you will be responsible for managing patient data and ensuring seamless enrolment into the KidSTART programme.

Key Responsibilities:

• Programme Recruitment & Data Management
• Track and analyze potential participant data using advanced Excel functions
• Maintain comprehensive recruitment databases with meticulous attention to detail
• Generate recruitment reports
• Ensure data accuracy and compliance with PDPA guidelines
• Family Engagement & Screening
• Screen and assess family eligibility through systematic data analysis
• Guide prospective families through the programme enrolment process
• Coordinate with Social Work Assistants/Coordinators for recruitment of patients
• Manage appointment scheduling via the hospital appointment system
• Programme Support
• Coordinate with clinic staff to identify potential programme participants
• Maintain organized records of all recruitment activities
• Track and follow up on pending applications
• Administrative duties to support any ad hoc assignments

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Required Skills and Qualifications:

• Diploma with 2-4 years' relevant experience, OR GCE N/O/A Level/NITEC in Healthcare with 6-10 years' relevant experience
• Healthcare or community service experience is advantageous
• Advanced Excel skills for data analysis and management
• Strong experience in database maintenance and data cleaning
• Proficient in Microsoft Office, OAS and SAP
• Ability to learn and navigate healthcare management systems
• Exceptional organizational skills
• Strong attention to detail in data handling
• Professional yet approachable communication style
• Ability to maintain objectivity while showing empathy
• Team player with initiative and problem-solving abilities
• Fast-paced environment requiring efficient multitasking

We are seeking a skilled and compassionate individual to fill the role of Clinic Care Coordinator.

This is an excellent opportunity for someone with or without prior healthcare experience to develop their skills and grow in a dynamic healthcare environment.

• Assist in coordinating and providing patient care activities, ensuring high-quality service delivery.
• Utilize IT systems to track, perform, and document established clinical indicators and care given to patients, promoting efficient workflow and accurate record-keeping.
• Conduct basic parameter measurements, close preventive screening gaps, and provide health education to improve patients' knowledge on lifestyle management, social, and physical activities.

The ideal candidate will possess strong communication skills, be a team player, and have a genuine passion for working in the healthcare industry.

• Diploma in Health Promotion is advantageous
• Prior healthcare experience is beneficial, but not essential
• Excellent verbal and written communication skills are required
• A team-oriented approach, with good interpersonal and communication skills
• Passion for working in the healthcare sector
• Customer-focused, a team player, and willing to learn and adapt quickly

Applicants who meet the requirements are encouraged to apply. We welcome candidates from diverse backgrounds and experiences.

The selected candidate will undergo comprehensive training and support to ensure their success in this role.

About the Role:

Key Responsibilities:

Requirements:

Tell Employers What Skills You Have:

• Healthcare Industry • Referrals • Customer Service Oriented • Patient Care • Customer Service Delivery • Customer Experience • Direct Patient Care • Patient Support • Healthcare • Patient Enquiries • Administrative Support • Customer Service • Scheduling • Appointment Scheduling • Customer Service Experience

Key Role Summary:

This position involves delivering front-line patient services as a Contract Clinic Receptionist. The ideal candidate will possess excellent communication skills, be able to multitask, and have knowledge of Microsoft Office, including Excel.

Main Responsibilities:

• Registration and cashiering duties
• Handling patient inquiries and financial counseling
• Assisting chairside when required
• Appointment scheduling and record retrieval
• Following up with patients or doctors

Essential Qualifications:

• Minimum GCE 'O' Levels
• Able to commit for at least 6 months for temporary roles
• Renewable / convertible based on individual's performance
• Can commence work immediately / within short notice

Preferred Skills:

• Microsoft Office
• Microsoft Excel
• Housekeeping
• Healthcare
• Vital Signs
• Counseling
• Good Communication Skills
• Cashiering
• Administrative Support
• Nursing
• Customer Service
• Scheduling

National Heart Centre of Singapore Pte Ltd

Job Category: Ancillary

Posting Date: 9 Apr 2025

You will perform frontline duties at clinics, guiding patients through online and onsite registration, appointment scheduling, and payment matters. You are also expected to assist patients in wayfinding to ensure they reach the designated service locations.

In addition, you will assist doctors and patients during consultations, conducting basic patient assessments including fall risk questionnaires, height and weight measurements, and blood pressure taking.

• A general Diploma, GCE 'O'/'N'/'A' Level or Certificate in Clinic Practice/Healthcare (Administrative Support) or its equivalent
• Proficient in Microsoft Office applications
• Pleasant disposition with good communication skills
• Ability to speak a second language or dialect(s) would be an advantage (to liaise with non-English speaking patients)

Join to apply for the Patient Services Associate, Service Operations role at Singapore National Eye Centre

1 year ago Be among the first 25 applicants

Join to apply for the Patient Services Associate, Service Operations role at Singapore National Eye Centre

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Position Summary

As a Patient Services Associate, Service Operations, you will have the opportunity to deliver administrative and clinical services critical for enhancing patient experience, and contribute towards creating a seamless care journey for patients in SNEC.

Position Summary

As a Patient Services Associate, Service Operations, you will have the opportunity to deliver administrative and clinical services critical for enhancing patient experience, and contribute towards creating a seamless care journey for patients in SNEC.

Job Description

• Registration/ Appointment/ Payment Services
• Perform patient registration, appointment scheduling, billing and payment collection.
• Explain payment schemes and charges to patients.
• Provide information on the various clinical services offered by the Centre and attend to inquiries from patients and members of the public.
• Perform counter-closing tasks in accordance with standard procedures at the end of business day.

• Clinical Services
• Provide assistance to patients during eye examination and perform basic patient care activities and services, such as performing eye evaluation tests, eye drops instillation and rendering of basic eye care advice to patients/ family.
• Prepare necessary clinical documents for clinic sessions and conduct daily equipment/ instruments inventory checks in the assigned work area to ensure that equipment is ready for use at all times.

• Financial Counselling Services
• Perform scheduling of pre-operative assessment and surgery appointments.
• Provide pre-surgery financial counselling to patients and/ or caregivers.
• Provide general pre-surgery preparation advice to patients and/ or caregivers.
• Attend to and facilitate patient enquiry/ requests.

• Others
• Assist in the preparation/ generation of clinic reports and liaise with medical staff and internal departments for clarification on patient matters, if necessary.
• Participate in work improvement discussions and contribute ideas/ suggestions to improve processes and workflows.
• Any other duties assigned.
  

• Candidate must possess at least GCE ‘N’ Level and above or equivalent, and preferably with 1 year of customer service experience.
• Demonstrate good communication and interpersonal skills with patients, caregivers and colleagues.
• Comply with SNEC service standards.
• Possess growth mindset and development aspiration to attain full PSA skill-sets.
• Demonstrate good situational handling skills when attending to patients
• Meticulous and possess good teamwork and organisation skills
• Able to thrive in fast-paced environment and adapt well to internal and external changes
• Flexible to be deployed to SNEC branches and affiliated clinics besides Main Centre, based on operational requirements.
• Available to work on Saturday.

• Seniority level Entry level

• Employment type Full-time

• Job function Other
• Industries Hospitals and Health Care

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Johor Baharu, Johore, Malaysia 4 months ago

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Job Category: Ancillary

Posting Date: 26 Mar 2025

Position Summary

As a Patient Services Associate, Service Operations, you will have the opportunity to deliver administrative and clinical services critical for enhancing patient experience and contribute towards creating a seamless care journey for patients in SNEC.

Job Description

• Registration/ Appointment/ Payment Services
  • Perform patient registration, appointment scheduling, billing and payment collection.
  • Explain payment schemes and charges to patients.
  • Provide information on the various clinical services offered by the Centre and attend to inquiries from patients and members of the public.
  • Perform counter-closing tasks in accordance with standard procedures at the end of business day.
• Clinical Services
  • Provide assistance to patients during eye examination and perform basic patient care activities and services, such as performing eye evaluation tests, eye drops instillation and rendering of basic eye care advice to patients/ family.
  • Prepare necessary clinical documents for clinic sessions and conduct daily equipment/ instruments inventory checks in the assigned work area to ensure that equipment is ready for use at all times.
• Financial Counselling Services
  • Perform scheduling of pre-operative assessment and surgery appointments.
  • Provide pre-surgery financial counselling to patients and/ or caregivers.
  • Provide general pre-surgery preparation advice to patients and/ or caregivers.
  • Attend to and facilitate patient enquiry/ requests.
• Others
  • Assist in the preparation/ generation of clinic reports and liaise with medical staff and internal departments for clarification on patient matters, if necessary.
  • Participate in work improvement discussions and contribute ideas/ suggestions to improve processes and workflows.
  • Any other duties assigned.

Job Requirements

• Candidate must possess at least GCE ‘N’ Level and above or equivalent, and preferably with 1 year of customer service experience.
• Demonstrate good communication and interpersonal skills with patients, caregivers and colleagues.
• Comply with SNEC service standards.
• Possess growth mindset and development aspiration to attain full PSA skill-sets.
• Demonstrate good situational handling skills when attending to patients.
• Meticulous and possess good teamwork and organisation skills.
• Able to thrive in fast-paced environment and adapt well to internal and external changes.
• Flexible to be deployed to SNEC branches and affiliated clinics besides Main Centre, based on operational requirements.

Patient Services Associate, Service Operations

Join to apply for the Patient Services Associate, Service Operations role at Singapore National Eye Centre

Patient Services Associate, Service Operations

1 year ago Be among the first 25 applicants

Join to apply for the Patient Services Associate, Service Operations role at Singapore National Eye Centre

Get AI-powered advice on this job and more exclusive features.

Position Summary
As a Patient Services Associate, Service Operations, you will have the opportunity to deliver administrative and clinical services critical for enhancing patient experience, and contribute towards creating a seamless care journey for patients in SNEC.

Position Summary
As a Patient Services Associate, Service Operations, you will have the opportunity to deliver administrative and clinical services critical for enhancing patient experience, and contribute towards creating a seamless care journey for patients in SNEC.
Job Description

• Registration/ Appointment/ Payment Services
• Perform patient registration, appointment scheduling, billing and payment collection.
• Explain payment schemes and charges to patients.
• Provide information on the various clinical services offered by the Centre and attend to inquiries from patients and members of the public.
• Perform counter-closing tasks in accordance with standard procedures at the end of business day.

• Clinical Services
• Provide assistance to patients during eye examination and perform basic patient care activities and services, such as performing eye evaluation tests, eye drops instillation and rendering of basic eye care advice to patients/ family.
• Prepare necessary clinical documents for clinic sessions and conduct daily equipment/ instruments inventory checks in the assigned work area to ensure that equipment is ready for use at all times.

• Financial Counselling Services
• Perform scheduling of pre-operative assessment and surgery appointments.
• Provide pre-surgery financial counselling to patients and/ or caregivers.
• Provide general pre-surgery preparation advice to patients and/ or caregivers.
• Attend to and facilitate patient enquiry/ requests.

• Others
• Assist in the preparation/ generation of clinic reports and liaise with medical staff and internal departments for clarification on patient matters, if necessary.
• Participate in work improvement discussions and contribute ideas/ suggestions to improve processes and workflows.
• Any other duties assigned.
  

• Candidate must possess at least GCE ‘N’ Level and above or equivalent, and preferably with 1 year of customer service experience.
• Demonstrate good communication and interpersonal skills with patients, caregivers and colleagues.
• Comply with SNEC service standards.
• Possess growth mindset and development aspiration to attain full PSA skill-sets.
• Demonstrate good situational handling skills when attending to patients
• Meticulous and possess good teamwork and organisation skills
• Able to thrive in fast-paced environment and adapt well to internal and external changes
• Flexible to be deployed to SNEC branches and affiliated clinics besides Main Centre, based on operational requirements.
• Available to work on Saturday.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Hospitals and Health Care

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