4,022 Partner Relations jobs in Singapore

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
The Senior ER Partner is a key partner to the Global Human Resource Business Partners (HRBPs); Global Employment Law Team; Diversity, Equity, and Inclusion Team; and Global Safety & Security Team. The ER Partner provides advice and counsel to employees, managers, leaders, and HRBPs related to performance management challenges, interpersonal conflict, conduct issues, and various other employee relations matters as needed. The ER Partner supports the completion of investigations and grievance processes, ensuring they are conducted in a thorough, neutral, and timely manner, and partnering with Global Employment Law as necessary and/or appropriate. The ER Partner identifies broader employee relations issues across the enterprise, partnering cross-functionally with COE's to recommend, implement, and effectuate improvements to the employee experience through consistency and compassion and with a scalable approach. In addition, the ER Partner plays a strategic role in advancing responsible AI use within Employee Relations by helping design and steward AI agents that support scalable, ethical, and human-centered ER processes.
**What You Get To Do**
+ Bring our People Pact to life as you support the delivery of Employee Relations programs to an audience of managers and employees; serve as an escalated point of contact for managers regarding performance concerns, conflict management, and other Employee Relations matters; maintain and update internal Employee Relations Case Management (ERCM) tracker, leveraging AI-enabled tools and agents to enhance consistency, scalability, and insight across ER processes.
+ Advise and counsel managers and HR partners on the enterprise performance philosophy; serve as an initial point of contact for managers regarding performance concerns; provide resources and training materials to help inform managers and employees and provide guidance on best practices; coach and train managers on how to thoroughly and meaningfully documenting feedback conversations, while embedding AI stewardship into every aspect of enablement-ensuring managers understand how to interpret, apply, and govern AI-generated insights responsibly as part of a broader performance strategy.
+ Lead the design and deployment of AI-powered agents that enhance ER case triage, policy guidance, and sentiment analysis; collaborate with HR Technology and cross-functional teams to ensure these tools are built with ethical safeguards, transparency, and human oversight, and continuously evolve them in response to business needs and stakeholder feedback.
+ Act as a key thought partner to HRBPs around employee interpersonal challenges, conduct issues, leadership concerns, etc. in their respective organizations; provide feedback, advice and support to employees, managers, and leaders across the enterprise regarding interpersonal conflict, conduct concerns/issues, leadership style concerns, and other various employee relations matters.
+ Conduct low- to moderate-complexity investigations, grievance processes, and disciplinary processes, ensuring that all appropriate documentation is created and maintained, and providing actionable recommendations and insights back to the enterprise as appropriate.
+ Play a key role in administering and maintaining internal ERCM; create cases and provide thorough and accurate notes on case details; regularly update status and details of cases; conduct audits to ensure global data is being entered and maintained in accordance with internal SOPs; conduct data cleansing when needed; compile and analyze reports for stakeholders.
+ Implement, effectuate, and continuously work to improve ER processes across the enterprise to help drive a consistently excellent employee experience globally.
+ Support the development and expansion of training materials that will enable a growing audience of both managers and employees; collaborate with cross-functional partners to identify areas in which additional enablement materials are needed; contribute to the creation of content geared toward improving the employee experience and continuing to maintain ServiceNow's outstanding workplace culture, including building AI fluency and responsible usage practices into manager and employee training.
+ Partner with Global Employment Law team to provide HR policy, process and program coaching to employees and managers, when appropriate; become an expert in local and regional legislation and policy interpretation to help ensure compliance.
+ Play an active role in standardizing processes for the Employee Relations team by utilizing ServiceNow platform and exploring Gen AI capabilities; demonstrate innovative mindset to identify and support development of future process improvements; support the creation and documentation of Employee Relations processes and procedures.
+ Act as a culture champion, regionally and globally, working with HR partners and business stakeholders to drive high-levels of engagement.
+ Complete various projects such as reporting and tasks as required with cross-functional HR / Partner teams, working on projects/programs.
**Who You Are**
+ You have a demonstrated ability to provide feedback and coaching to employees and leaders at every level, leading with empathy but also helping others to reflect and grow in response to workplace challenges; you are able to influence effectively and help drive situations to the right outcome, including those involving emerging technologies like AI, where you guide managers in using these tools responsibly and effectively.
+ You have excellent interpersonal, communication, empathy, and active listening skills; ability to adjust communication and style to support and influence leaders and employees and at various levels of the organization.
+ You have strong learning agility and an innovative mindset, including curiosity about how AI tools and agents can enhance ER processes while maintaining ethical and human-centered practices; and ability to manage your own time and workload, juggling conflicting priorities; confidence in handling ambiguous and fluid situations with flexibility, composure and effectiveness; aware of your own strengths, opportunities for growth and how to involve the right people to identify useful learning opportunities.
+ You have a commitment to valuing diversity and contributing to an equitable and inclusive working environment; ability to assess situations objectively and remain neutral to reach positive and reasonable outcomes.
+ You are comfortable navigating ambiguous, fluid, and quickly-evolving situations.
+ You are able to manage your own time effectively, juggling conflicting priorities in a fast-paced environment and you capitalize on new ways to improve scalability, consistency, and impact through technology and innovation.
+ 5+ years of direct client-facing experience in an Employee Relations role; experience with performance management/improvement and/or experience conducting workplace investigations.
+ Experience with an HR ticketing system, ServiceNow platform expertise desired; Proficiency with Microsoft Office Suite or related software; proficiency navigating through HRIS systems (PeopleSoft, Workday, Tableau, etc.)
+ Familiarity with AI-enabled HR platforms and tools (e.g., Gen AI, ServiceNow AI modules); ability to assess and apply AI outputs responsibly in employee relations contexts.
+ Experience contributing to or implementing AI governance frameworks, ethical guidelines, or training programs within HR or ER functions.
_Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!_
**Work Personas**
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here ( .
**Equal Opportunity Employer**
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
**Accommodations**
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact for assistance.
**Export Control Regulations**
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
From Fortune. ©2024 Fortune Media IP Limited. All rights reserved. Used under license.

Job Description

The Senior ER Partner is a key partner to the Global Human Resource Business Partners (HRBPs); Global Employment Law Team; Diversity, Equity, and Inclusion Team; and Global Safety & Security Team. The ER Partner provides advice and counsel to employees, managers, leaders, and HRBPs related to performance management challenges, interpersonal conflict, conduct issues, and various other employee relations matters as needed. The ER Partner supports the completion of investigations and grievance processes, ensuring they are conducted in a thorough, neutral, and timely manner, and partnering with Global Employment Law as necessary and/or appropriate. The ER Partner identifies broader employee relations issues across the enterprise, partnering cross-functionally with COE’s to recommend, implement, and effectuate improvements to the employee experience through consistency and compassion and with a scalable approach.

What You Get To Do

• Bring our People Pact to life as you support the delivery of Employee Relations programs to an audience of managers and employees; serve as a first point of contact for managers regarding performance concerns, conflict management, and other Employee Relations matters; maintain and update internal Employee Relations Case Management (ERCM) tracker.
• Advise and counsel managers and HR partners on the enterprise performance philosophy; serve as an initial point of contact for managers regarding performance concerns; provide resources and training materials to help inform managers and employees and provide guidance on best practices; coach and train managers on how to thoroughly and meaningfully documenting feedback conversations.
• Act as a key thought partner to HRBPs around employee interpersonal challenges, conduct issues, leadership concerns, etc. in their respective organizations; provide feedback, advice and support to employees, managers, and leaders across the enterprise regarding interpersonal conflict, conduct concerns/issues, leadership style concerns, and other various employee relations matters.
• Conduct low- to moderate-complexity investigations, grievance processes, and disciplinary processes, ensuring that all appropriate documentation is created and maintained, and providing actionable recommendations and insights back to the enterprise as appropriate.
• Play a key role in administering and maintaining internal ERCM; create cases and provide thorough and accurate notes on case details; regularly update status and details of cases; conduct audits to ensure global data is being entered and maintained in accordance with internal SOPs; conduct data cleansing when needed; compile and analyze reports for stakeholders.
• Implement, effectuate, and continuously work to improve ER processes across the enterprise to help drive a consistently excellent employee experience globally.
• Support the development and expansion of training materials that will enable a growing audience of both managers and employees; collaborate with cross-functional partners to identify areas in which additional enablement materials are needed; contribute to the creation of content geared toward improving the employee experience and continuing to maintain ServiceNow’s outstanding workplace culture.
• Partner with Global Employment Law team to provide HR policy, process and program coaching to employees and managers, when appropriate; become an expert in local and regional legislation and policy interpretation to help ensure compliance.
• Play an active role in standardizing processes for the Employee Relations team by utilizing ServiceNow platform and exploring Gen AI capabilities; demonstrate innovative mindset to identify and support development of future process improvements; support the creation and documentation of Employee Relations processes and procedures.
• Act as a culture champion, regionally and globally, working with HR partners and business stakeholders to drive high-levels of engagement.
• Complete various projects such as reporting and tasks as required with cross-functional HR / Partner teams, working on projects/programs.

Who You Are

• You have a demonstrated ability to provide feedback and coaching to employees and leaders at every level, leading with empathy but also helping others to reflect and grow in response to workplace challenges; you are able to influence effectively and help drive situations to the right outcome.
• You have excellent interpersonal, communication, empathy, and active listening skills; ability to adjust communication and style to support and influence leaders and employees and at various levels of the organization.
• You have strong learning agility and ability to manage your own time and workload, juggling conflicting priorities; confidence in handling ambiguous and fluid situations with flexibility, composure and effectiveness; aware of your own strengths, opportunities for growth and how to involve the right people to identify useful learning opportunities.
• You have a commitment to valuing diversity and contributing to an equitable and inclusive working environment; ability to assess situations objectively and remain neutral to reach positive and reasonable outcomes.
• You are comfortable navigating ambiguous, fluid, and quickly-evolving situations.
• You are able to manage your own time effectively, juggling conflicting priorities in a fast-paced environment.

Qualifications

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry
• 5+ years of direct client-facing experience in an Employee Relations role; experience with performance management/improvement and/or experience conducting workplace investigations.
• Experience with an HR ticketing system, ServiceNow platform expertise desired; Proficiency with Microsoft Office Suite or related software; proficiency navigating through HRIS systems (PeopleSoft, Workday, Tableau, etc.)

Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!

Responsibilities

• Understand the business and partner with them on HR related matters, including employee engagement, case and performance management.
• Strengthen retention by understanding attrition trends and reasons and engaging various stakeholders.
• Develop insightful presentations derived from data analytics and HR metrics benchmarking using dashboards or data visualisation tools.
• Derive relevant insights from analysis and recommend enhancements to the organisation’s HR practices taking into consideration the business context and operating environment.
• Provide HR coaching to the people managers on effective leadership practices
• Work with COEs on people strategies discussed and liaise with COEs and cross functional departments to implement and communicate strategies
• Co-create policies and provide feedback based on employee interaction.
• Support building of effective people managers through designing of content, sharing of practices, statistics and toolkits.
• Provide inputs and seek ways to improve employee experience on HR related processes

Requirements

• Bachelor’s Degree qualification with at least 5 years’ experience as an HR generalist and 5 years' experience in HR Business Partner work.
• Proven track records in stakeholder management and understanding of HR practices in local context preferably in unionised environment
• Attune to business as well as strong engagement, communication and influencing skills across all levels of staff and relates well with people
• Ability to analyse data and storytell
• Possess critical thinking and excellent report writing skills
• Ability to multi-task and able to work in a fast-paced environment
• Self-driven, analytical, resourceful and possess great problem-solving skills

#J-18808-Ljbffr

Responsibilities

• Understand the business and partner with them on HR related matters, including employee engagement, case and performance management.
• Strengthen retention by understanding attrition trends and reasons and engaging various stakeholders.
• Develop insightful presentations derived from data analytics and HR metrics benchmarking using dashboards or data visualisation tools.
• Derive relevant insights from analysis and recommend enhancements to the organisation’s HR practices taking into consideration the business context and operating environment.
• Provide HR coaching to the people managers on effective leadership practices
• Work with COEs on people strategies discussed and liaise with COEs and cross functional departments to implement and communicate strategies
• Co-create policies and provide feedback based on employee interaction.
• Support building of effective people managers through designing of content, sharing of practices, statistics and toolkits.
• Provide inputs and seek ways to improve employee experience on HR related processes

Requirements

• Bachelor’s Degree qualification with at least 5 years’ experience as an HR generalist and 5 years' experience in HR Business Partner work.
• Proven track records in stakeholder management and understanding of HR practices in local context preferably in unionised environment
• Attune to business as well as strong engagement, communication and influencing skills across all levels of staff and relates well with people
• Ability to analyse data and storytell
• Possess critical thinking and excellent report writing skills
• Ability to multi-task and able to work in a fast-paced environment
• Self-driven, analytical, resourceful and possess great problem-solving skills

Job Responsibilities and Duties:

• Grow, nurture and support our existing merchants by building long-term relationships, identify and address ever-changing business needs and requirements
• Brainstorm and pilot new initiatives to drive product usage and customise product offering for our Key Merchants
• Experience collaborating with cross-functional teams such as product, payment technology, and customer success to deliver tailored solutions.
• Work cross-functionally with internal stakeholders and external vendors to investigate and resolve any complex issues timely and effectively
• Analytical mindset with the ability to interpret performance data and translate insights into actionable growth strategies.
• Other ad hoc tasks as required

Requirements:

• Relevant academic qualification with proven experience (3+ years) in Account Management, preferably within the FinTech, payments, or financial services sector.
• Candidates with more experience will be considered for more a senior role
• Strong understanding of both offline merchant ecosystems (e.g., retail stores using physical point-of-sale terminals) and eCommerce platforms.
• Excellent communication, negotiation, and relationship management skills.
• A creative and flexible individual who can multi-task and handle pressure in a fast-paced and changing environment
• Ability to work collaboratively across functions, yet independently

#J-18808-Ljbffr

Responsibilities

- Achieve set sales targets and objectives.

- Conduct cold calling, prospecting, and lead qualification.

- Identify new business opportunities and build lasting client relationships.

- Provide tailored solutions based on client needs to ensure satisfaction.

- Develop and implement effective sales strategies while monitoring market trends.

- Collaborate with the team to drive long-term growth and profitability.

- Build and maintain a strong industry network to stay ahead of competitors.

- Perform other ad-hoc duties as assigned by the superior

Requirements

- Minimum qualification: Secondary N-level or equivalent.

- Strong interest and ability in sales, with excellent communication skills.

- Positive, confident, and determined mindset with resilience against rejection.

- Able to work independently and as part of a team.

- Target-driven and able to thrive under pressure.

- Training will be provided.

- Open to Singaporeans and Work Permit holders.

Compensation

- Base salary: SGD $2,000 to $2,500, excluding commission. Additional performance incentives may apply.

#J-18808-Ljbffr

Get AI-powered advice on this job and more exclusive features.

foodpanda is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.

Job Description

We’re looking for an outstanding Executive, Account Management for our Small-to-Medium Business (SMB) team, with a focus on restaurant partners . The Executive, Account Management will drive growth for our SMB portfolio through operational and marketing excellence.

Reporting to the Lead, Account Management, ideal candidates should possess quick learning abilities, a high degree of comfort with proprietary software systems and a very keen eye for details.

Relationship Management

• Conduct data analysis, reporting, operational and invoicing resolutions
• Deepen business relationships with foodpanda’s SMB restaurant partners with our proprietary learning tools
  
  

Marketing

• Work with foodpanda’s Commercial and Marketing teams to implement and scale marketing campaigns
• Educate SMB restaurant partners on the foodpanda marketing suite to grow on the foodpanda platform
  
  

Operations

• Work with foodpanda’s Operations team to evaluate partner operational compliance
• Utilize data to identify opportunities for growth through operational best practices
  
  

Ad-Hoc Projects

• As part of a highly agile industry, expect to be given opportunities to participate in the execution of high-impact commercial activities
  
  

Qualifications

• Minimum 1 year of experience in a client-facing role (restaurant, FMCG, tech, e-commerce, or related industries)
• A keen sense for customer behaviour, and how content quality affects purchasing decisions
• An analytical mindset with a penchant for seeking opportunities within data patterns
• Job ownership is an important part of our company culture, thus structure and discipline are optimal traits in the ideal hire
• Intermediate proficiency in Microsoft Excel & PowerPoint is preferred
  
  

Additional Information

• A dynamic and challenging working environment with a steep learning curve
• Responsibility from day one in the leading food delivery company in the world
• The opportunity to be part of a happy, high functioning and smart team
• Periodic fun, engaging company events & team activities
• A company committed to developing you personally and professionally.
• A vibrant and international team with diverse backgrounds from all over the world
• A culture that empowers you to take full ownership of your work and career

Seniority level

• Seniority level Associate

Employment type

• Employment type Full-time

Job function

• Industries Software Development and IT Services and IT Consulting

Referrals increase your chances of interviewing at foodpanda by 2x

Sign in to set job alerts for “Executive” roles. Accounts Executive – Accounts Payable (Conrad Singapore Orchard) Senior Accounts Executive / Accounts Executive Key Account Executive - Traditional Trade Account Executive, Platforms (Greater China) Account Executive (Singapore and Philippines Territory)

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

#J-18808-Ljbffr

About the job Account Management Executive

• Listed Company On The SGX

Responsibilities:

• Responsible for promoting the company's services/products to gatekeepers in the medical field.
• Maintaining rapport with O&Gs and relevant hospital staff to secure client referrals and support through daily work and networking activities.
• Provide regular training to relevant hospital staff and healthcare professionals in assigned territories.
• Participate in sales & marketing plans to expand the company's business.
• Participate in product launches and seminars to promote and increase the market share of products.

Requirements:

• Diploma in any discipline.
• Minimum 1 year of working experience in the healthcare industry.
• Sociable and confident, able to communicate with all levels of authority.

Working Location: Yishun

Working Hours: 9am - 6pm

To apply, please submit your detailed CV with the following details for faster processing:

• Reason for leaving
• Earliest availability date

We regret that only short-listed candidates will be contacted shortly.

#J-18808-Ljbffr

What we offer

• Excellent Benefits - Health, Fitness, Personal Wellbeing

• Good Working Environment

• Flexible Work Arrangements

Duties & Responsibilities

• Manage clients requirements and projects by leading cross-functional teams to define, scope, plan, execute and deliver exceptional business value on time and within budget

• Manage the entire cycle of new and existing accounts/projects and act as the single point of contact on account related queries, escalation and attending to new or additional client requirement

• Provide leadership and guidance to facilitate the work of cross-functional program teams by clarifying project objectives and defining tactics necessary to accomplish these objectives

• Facilitate discussions with the business leaders in the organization and customers to clearly define complete account requirements, i.e. business, product, marketing, support and delivery requirements

• Manage a complete account schedule, issues and risk list.

• Facilitate weekly account meetings to drive progress and resolve issues as well as prepare and distribute agendas, minutes, action items and status reports.

• Manage account expectations with internal and external stakeholders by monitoring progress against the plan, escalating problems and issues that impact cost, scope or schedule and notifying affected department.
  

Requirements

• Minimum 2 years of experience

• At least a diploma in Logistics, Supply Chain Management or other equivalent disciplines

• Excellent problem resolution skills including negotiation skills

• Commitment to customer service

• Good in Microsoft Office

• Flexibility to facilitate global engagement

• SAP transactional knowledge will be an added advantage

About us

Arvato Singapore Pte. Ltd. is an innovative and international leading service provider in the field of supply chain management and e-commerce. Partners come together with industry specialists in the fields of Telecommunication, Hightech & Entertainment, Automotive/Bank/Insurance, Healthcare, Consumer Products and Publisher. Using the latest digital technology, Arvato develops, operates and optimizes complex global supply chains and e-commerce platforms, as the strategic growth partner for its customers.

Apply now to join our team and be a part of our exciting journey!

#J-18808-Ljbffr