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Join to apply for the Director, Account Management role at Mastercard

Join to apply for the Director, Account Management role at Mastercard

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title And Summary

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title And Summary

Director, Account Management

The Regional Acquirers Account Management function drives growth and expansion of acceptance and acquiring capabilities, fostering key relationships with top global acquirers in the AP region. This role develops strategic partnerships with traditional and fintech acquirers, encompassing business development initiatives (network expansion, acceptance growth, value-added products/services) and operational expertise (franchise management, product delivery).

Overview

• Priorities: Develops sales and strategic priorities for regional customer accounts, driving brand preference, market share, volume, and revenue growth.
• Relationship Management: Leads and manages multi-market acquiring customer relationships, identifying opportunities and customer needs.
• Customized Solutions: Partners with customers to deliver tailored solutions and consulting support.
• Pipeline Management: Oversees pipeline management at the account level.
  
  
  

• Drives and executes strategic priorities and achieves net revenue targets.
• Conducts business analysis (profitability modeling, financial forecasting, competitive analysis) for internal and external stakeholders.
• Develops strategies, messaging, and proposals for customers.
• Manages key customer relationships (peer and C-Suite levels).
• Lead and collaborates with internal stakeholders and customers on quarterly business reviews and account plans.
• Collaborates and supports internal stakeholders and customers across regions on regional/local market projects and cross-functional initiatives.
  
  
  

• Deep knowledge of acquiring and experience working in Fintech companies or global/regional payment industry with proven sales track record.
• Comprehensive experience executing and managing acquirer/merchant sales strategies for global-sized accounts
• Exceptional financial and business acumen with working knowledge of data analysis tools and specialized data sources
• Consistently delivered thoughtful market and business analysis for customer accounts
• Demonstrated knowledge and proactive interest in the evolution of the regional payments industry and the dynamic role of acquirers, APMs and eCommerce merchants.
  
  
  

• Abide by Mastercard’s security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

• Seniority level Director

• Employment type Full-time

• Job function Business Development and Sales
• Industries Financial Services, IT Services and IT Consulting, and Technology, Information and Internet

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EPAM is a leading global provider of digital platform engineering and development services. EPAM has been expanding in Singapore since 2013 and delivering the best solutions to our customers. As a recognized leader, EPAM Singapore achieved Great Place to Work Certification in 2023 and is committed to providing our team with inspiring careers.

You will have the opportunity to work with fellow talented technologists and accelerate your career by participating in our numerous upskilling, training, and certification programs. That is why EPAM Singapore was awarded Gold for Best In-House Certification Programmes in the Employee Experience Awards 2023 and Silver in the SkillsFuture Employers Awards 2022 for our efforts in championing employees' skills development and building a lifelong learning culture at the workplace. You can also look forward to developing holistically with the multiracial festivals and various wellness and cultural activities organized by our passionate colleagues here.

• By choosing EPAM, you're getting a job at one of the most loved workplaces according to Newsweek 2022 & 2023 .
• Employee ideas are the main driver of our business. We have a very supportive environment where your voice matters.
• You will be challenged while working side-by-side with the best talent globally. We work with top-notch technologies, constantly seeking new industry trends and best practices.
• We offer a transparent career path and an individual roadmap to engineer your future & accelerate your journey.
• At EPAM, you can find vast opportunities for self-development: online courses and libraries, mentoring programs, partial grants of certification, and experience exchange with colleagues around the world. You will learn, contribute, and grow with us.

• Build and strengthen senior client relationships to drive long-term partnerships
• Manage and grow a portfolio of accounts with revenue accountability
• Focus on farming while supporting business development to expand opportunities
• Collaborate with sales and delivery teams to ensure client satisfaction and growth
• Oversee account performance, financials and delivery quality

• Bachelor’s degree in business, IT, or a related field
• Over 12 years of experience in account management and client-facing roles within IT or consulting
• Proven track record of managing large portfolios and driving revenue growth
• Strong client network in Singapore, ideally across non-FSI industries
• Team player with excellent collaboration and communication skills

• Strong hunting mindset to complement farming focus
• Experience leading or scaling account management teams

Here, we summarize the typical journey to finding a job within EPAM:

• Apply and tell us about yourself
• Go through some standard interviews:

1. General interview with a recruiter
2. Technical interview with our technology experts
3. Manager interview or Offer interview with a hiring manager

• Get ready to join the team

Not sure if you meet all the requirements? No problem. Let’s talk anyway and find out more.

It takes 1 min of application to start the journey with us. Apply now!

Responsibilities

- Achieve set sales targets and objectives.

- Conduct cold calling, prospecting, and lead qualification.

- Identify new business opportunities and build lasting client relationships.

- Provide tailored solutions based on client needs to ensure satisfaction.

- Develop and implement effective sales strategies while monitoring market trends.

- Collaborate with the team to drive long-term growth and profitability.

- Build and maintain a strong industry network to stay ahead of competitors.

- Perform other ad-hoc duties as assigned by the superior

Requirements

- Minimum qualification: Secondary N-level or equivalent.

- Strong interest and ability in sales, with excellent communication skills.

- Positive, confident, and determined mindset with resilience against rejection.

- Able to work independently and as part of a team.

- Target-driven and able to thrive under pressure.

- Training will be provided.

- Open to Singaporeans and Work Permit holders.

Compensation

- Base salary: SGD $2,000 to $2,500, excluding commission. Additional performance incentives may apply.

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foodpanda is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.

Job Description

We’re looking for an outstanding Executive, Account Management for our Small-to-Medium Business (SMB) team, with a focus on restaurant partners . The Executive, Account Management will drive growth for our SMB portfolio through operational and marketing excellence.

Reporting to the Lead, Account Management, ideal candidates should possess quick learning abilities, a high degree of comfort with proprietary software systems and a very keen eye for details.

Relationship Management

• Conduct data analysis, reporting, operational and invoicing resolutions
• Deepen business relationships with foodpanda’s SMB restaurant partners with our proprietary learning tools
  
  

• Work with foodpanda’s Commercial and Marketing teams to implement and scale marketing campaigns
• Educate SMB restaurant partners on the foodpanda marketing suite to grow on the foodpanda platform
  
  

• Work with foodpanda’s Operations team to evaluate partner operational compliance
• Utilize data to identify opportunities for growth through operational best practices
  
  

• As part of a highly agile industry, expect to be given opportunities to participate in the execution of high-impact commercial activities
  
  

• Minimum 1 year of experience in a client-facing role (restaurant, FMCG, tech, e-commerce, or related industries)
• A keen sense for customer behaviour, and how content quality affects purchasing decisions
• An analytical mindset with a penchant for seeking opportunities within data patterns
• Job ownership is an important part of our company culture, thus structure and discipline are optimal traits in the ideal hire
• Intermediate proficiency in Microsoft Excel & PowerPoint is preferred
  
  

• A dynamic and challenging working environment with a steep learning curve
• Responsibility from day one in the leading food delivery company in the world
• The opportunity to be part of a happy, high functioning and smart team
• Periodic fun, engaging company events & team activities
• A company committed to developing you personally and professionally.
• A vibrant and international team with diverse backgrounds from all over the world
• A culture that empowers you to take full ownership of your work and career

• Seniority level Associate

• Employment type Full-time

• Industries Software Development and IT Services and IT Consulting

Referrals increase your chances of interviewing at foodpanda by 2x

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What we offer

• Excellent Benefits - Health, Fitness, Personal Wellbeing

• Good Working Environment

• Flexible Work Arrangements

Duties & Responsibilities

• Manage clients requirements and projects by leading cross-functional teams to define, scope, plan, execute and deliver exceptional business value on time and within budget

• Manage the entire cycle of new and existing accounts/projects and act as the single point of contact on account related queries, escalation and attending to new or additional client requirement

• Provide leadership and guidance to facilitate the work of cross-functional program teams by clarifying project objectives and defining tactics necessary to accomplish these objectives

• Facilitate discussions with the business leaders in the organization and customers to clearly define complete account requirements, i.e. business, product, marketing, support and delivery requirements

• Manage a complete account schedule, issues and risk list.

• Facilitate weekly account meetings to drive progress and resolve issues as well as prepare and distribute agendas, minutes, action items and status reports.

• Manage account expectations with internal and external stakeholders by monitoring progress against the plan, escalating problems and issues that impact cost, scope or schedule and notifying affected department.
  

Requirements

• Minimum 2 years of experience

• At least a diploma in Logistics, Supply Chain Management or other equivalent disciplines

• Excellent problem resolution skills including negotiation skills

• Commitment to customer service

• Good in Microsoft Office

• Flexibility to facilitate global engagement

• SAP transactional knowledge will be an added advantage

About us

Arvato Singapore Pte. Ltd. is an innovative and international leading service provider in the field of supply chain management and e-commerce. Partners come together with industry specialists in the fields of Telecommunication, Hightech & Entertainment, Automotive/Bank/Insurance, Healthcare, Consumer Products and Publisher. Using the latest digital technology, Arvato develops, operates and optimizes complex global supply chains and e-commerce platforms, as the strategic growth partner for its customers.

Apply now to join our team and be a part of our exciting journey!

What we offer

• Excellent Benefits - Health, Fitness, Personal Wellbeing

• Good Working Environment

• Flexible Work Arrangements

Duties & Responsibilities

• Manage clients requirements and projects by leading cross-functional teams to define, scope, plan, execute and deliver exceptional business value on time and within budget

• Manage the entire cycle of new and existing accounts/projects and act as the single point of contact on account related queries, escalation and attending to new or additional client requirement

• Provide leadership and guidance to facilitate the work of cross-functional program teams by clarifying project objectives and defining tactics necessary to accomplish these objectives

• Facilitate discussions with the business leaders in the organization and customers to clearly define complete account requirements, i.e. business, product, marketing, support and delivery requirements

• Manage a complete account schedule, issues and risk list.

• Facilitate weekly account meetings to drive progress and resolve issues as well as prepare and distribute agendas, minutes, action items and status reports.

• Manage account expectations with internal and external stakeholders by monitoring progress against the plan, escalating problems and issues that impact cost, scope or schedule and notifying affected department.
  

Requirements

• Minimum 2 years of experience

• At least a diploma in Logistics, Supply Chain Management or other equivalent disciplines

• Excellent problem resolution skills including negotiation skills

• Commitment to customer service

• Good in Microsoft Office

• Flexibility to facilitate global engagement

• SAP transactional knowledge will be an added advantage

About us

Arvato Singapore Pte. Ltd. is an innovative and international leading service provider in the field of supply chain management and e-commerce. Partners come together with industry specialists in the fields of Telecommunication, Hightech & Entertainment, Automotive/Bank/Insurance, Healthcare, Consumer Products and Publisher. Using the latest digital technology, Arvato develops, operates and optimizes complex global supply chains and e-commerce platforms, as the strategic growth partner for its customers.

Apply now to join our team and be a part of our exciting journey!

Responsibilities

- Achieve set sales targets and objectives.

- Conduct cold calling, prospecting, and lead qualification.

- Identify new business opportunities and build lasting client relationships.

- Provide tailored solutions based on client needs to ensure satisfaction.

- Develop and implement effective sales strategies while monitoring market trends.

- Collaborate with the team to drive long-term growth and profitability.

- Build and maintain a strong industry network to stay ahead of competitors.

- Perform other ad-hoc duties as assigned by the superior

Requirements

- Minimum qualification: Secondary N-level or equivalent.

- Strong interest and ability in sales, with excellent communication skills.

- Positive, confident, and determined mindset with resilience against rejection.

- Able to work independently and as part of a team.

- Target-driven and able to thrive under pressure.

- Training will be provided.

- Open to Singaporeans and Work Permit holders.

Compensation

- Base salary: SGD $2,000 to $2,500, excluding commission. Additional performance incentives may apply.

Join to apply for the Director, Account Management role at Mastercard

Join to apply for the Director, Account Management role at Mastercard

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title And Summary

Our Purpose
Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
Title And Summary
Director, Account Management
The Regional Acquirers Account Management function drives growth and expansion of acceptance and acquiring capabilities, fostering key relationships with top global acquirers in the AP region. This role develops strategic partnerships with traditional and fintech acquirers, encompassing business development initiatives (network expansion, acceptance growth, value-added products/services) and operational expertise (franchise management, product delivery).
Overview

• Priorities: Develops sales and strategic priorities for regional customer accounts, driving brand preference, market share, volume, and revenue growth.
• Relationship Management: Leads and manages multi-market acquiring customer relationships, identifying opportunities and customer needs.
• Customized Solutions: Partners with customers to deliver tailored solutions and consulting support.
• Pipeline Management: Oversees pipeline management at the account level.
  

• Drives and executes strategic priorities and achieves net revenue targets.
• Conducts business analysis (profitability modeling, financial forecasting, competitive analysis) for internal and external stakeholders.
• Develops strategies, messaging, and proposals for customers.
• Manages key customer relationships (peer and C-Suite levels).
• Lead and collaborates with internal stakeholders and customers on quarterly business reviews and account plans.
• Collaborates and supports internal stakeholders and customers across regions on regional/local market projects and cross-functional initiatives.
  

• Deep knowledge of acquiring and experience working in Fintech companies or global/regional payment industry with proven sales track record.
• Comprehensive experience executing and managing acquirer/merchant sales strategies for global-sized accounts
• Exceptional financial and business acumen with working knowledge of data analysis tools and specialized data sources
• Consistently delivered thoughtful market and business analysis for customer accounts
• Demonstrated knowledge and proactive interest in the evolution of the regional payments industry and the dynamic role of acquirers, APMs and eCommerce merchants.
  

• Abide by Mastercard’s security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

Seniority level

• Seniority level

  Director

Employment type

• Employment type

  Full-time

Job function

• Job function

  Business Development and Sales

• Industries

  Financial Services, IT Services and IT Consulting, and Technology, Information and Internet

Referrals increase your chances of interviewing at Mastercard by 2x

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