810 Operations Strategy jobs in Singapore

The Role

We are looking for a high-performing and analytical Strategy & Analytics professional to join our Operations team. In this role, you will be responsible for using data-driven insights to improve rider experience, network performance, and handover efficiency between our Partners and Customers. Your work will directly impact core service metrics, consumer satisfaction, and operational scalability.

What you'll be doing:

• Build a robust framework to analyse signals for key metrics

• Develop dashboards and alerts to monitor experience metrics in real time

• Lead deep dives into operational performance and drive action-oriented plans

• Lead process improvement projects that enhance service delivery and partner satisfaction

• Map end-to-end processes and identify opportunities for automation and efficiency gains

• Support the definition and tracking of strategic initiatives across the business to drive alignment

• Present insights and business narratives to senior stakeholders

Requirements:

• At least 4 years of experience in strategy, analytics, consulting, and/or operations roles. Preferably in tech, logistics, or consumer services.

• Resourceful, creative, and with a keen eye for leveraging data insights to help the team make more insightful business decisions.

• Strong SQL and/or Python skills and experience with data visualization tools (e.g., Looker, Tableau, PowerBI).

• Proficient knowledge of Google Sheets and comfortable with pivot tables and functions.

• Experience with managing/leading projects in past work experience across the organisation, both locally and globally.

• A self-starter, as we will look for you to manage your own time and priorities here.

• Proven ability to convert ambiguous data into clear business actions and outcomes.

• Strong communication skills, both written and verbal.

• Experience with delivery logistics operations in SEA markets is a plus.

Why Deliveroo

Our mission is to transform the way you shop and eat, bringing the neighbourhood to your door by connecting consumers, restaurants, shops, and riders. We are transforming the way the world eats and shops by making access to food and products more convenient and enjoyable. We give people the opportunity to buy what they want, as they want it, when and where they want it.

We are a technology-driven company at the forefront of the most rapidly expanding industry in the world. We are still a small team, making a very large impact, looking to answer some of the most interesting questions out there. We move fast, value autonomy and ownership, and we are always looking for new ideas.

Workplace & Benefits

At Deliveroo, we know that people are the heart of the business and we prioritise their welfare. Benefits differ by country, but we offer many benefits in areas including healthcare, well-being, parental leave, pensions, and generous annual leave allowances, including time off to support a charitable cause of your choice. Benefits are country-specific; please ask your recruiter for more information.

Diversity

We are committed to diversity, equity and inclusion in all aspects of our hiring process. We recognise that some candidates may require adjustments to apply for a position or fairly participate in the interview process. If you require any adjustments, please don't hesitate to let us know. We will make every effort to provide the necessary adjustments to ensure you have an equitable opportunity to succeed.

The Role
We are looking for a high-performing and analytical Strategy & Analytics professional to join our Operations team. In this role, you will be responsible for using data-driven insights to improve rider experience, network performance, and handover efficiency between our Partners and Customers. Your work will directly impact core service metrics, consumer satisfaction, and operational scalability.
What you'll be doing:
Build a robust framework to analyse signals for key metrics
Develop dashboards and alerts to monitor experience metrics in real time
Lead deep dives into operational performance and drive action-oriented plans
Lead process improvement projects that enhance service delivery and partner satisfaction
Map end-to-end processes and identify opportunities for automation and efficiency gains
Support the definition and tracking of strategic initiatives across the business to drive alignment
Present insights and business narratives to senior stakeholders
Requirements:
At least 4 years of experience in strategy, analytics, consulting, and/or operations roles. Preferably in tech, logistics, or consumer services.
Resourceful, creative, and with a keen eye for leveraging data insights to help the team make more insightful business decisions.
Strong SQL and/or Python skills and experience with data visualization tools (e.g., Looker, Tableau, PowerBI).
Proficient knowledge of Google Sheets and comfortable with pivot tables and functions.
Experience with managing/leading projects in past work experience across the organisation, both locally and globally.
A self-starter, as we will look for you to manage your own time and priorities here.
Proven ability to convert ambiguous data into clear business actions and outcomes.
Strong communication skills, both written and verbal.
Experience with delivery logistics operations in SEA markets is a plus.
Why Deliveroo
Our mission is to transform the way you shop and eat, bringing the neighbourhood to your door by connecting consumers, restaurants, shops, and riders. We are transforming the way the world eats and shops by making access to food and products more convenient and enjoyable. We give people the opportunity to buy what they want, as they want it, when and where they want it.
We are a technology-driven company at the forefront of the most rapidly expanding industry in the world. We are still a small team, making a very large impact, looking to answer some of the most interesting questions out there. We move fast, value autonomy and ownership, and we are always looking for new ideas.
Workplace & Benefits
At Deliveroo, we know that people are the heart of the business and we prioritise their welfare. Benefits differ by country, but we offer many benefits in areas including healthcare, well-being, parental leave, pensions, and generous annual leave allowances, including time off to support a charitable cause of your choice. Benefits are country-specific; please ask your recruiter for more information.
Diversity
We are committed to diversity, equity and inclusion in all aspects of our hiring process. We recognise that some candidates may require adjustments to apply for a position or fairly participate in the interview process. If you require any adjustments, please don't hesitate to let us know. We will make every effort to provide the necessary adjustments to ensure you have an equitable opportunity to succeed.
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Responsibilities
About TikTok
TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us
Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.
Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.
To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.
At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.
Join us.

About the team
We are looking for entrepreneurial spirits to join our monetization strategy and operations (MSO) team. You will have a ground floor opportunity to shape monetization efforts in Southeast Asia. In this role, you will partner with cross-functional leaders to assess performance and plan for the future.
The MSO organization provides business critical insights using analytics, ensures cross functional alignment of goals and execution, and helps teams drive strategic partnerships and new initiatives forward. We stay focused on aligning the highest-level company priorities with effective day-to-day operations, and help evolve early stage ideas into future-growth initiatives.
Our team uses data analysis to help drive the company’s monetization strategy and operations. We’re looking for a Strategy & Operations Associate to drive analytics initiatives that guide operational excellence for our APAC business.

Responsibilities
- Develop monetization strategies for TikTok and other growing products in Southeast Asian countries by collaborating with key stakeholders primarily across commercial functions.
- Conduct in-depth analyses (through internal data, external primary and secondary sources) to help the business better understand key value drivers and identify growth opportunities.
- Serve as the business counsel and collaborate closely with TikTok leadership to execute high-impact projects and drive significant revenue growth by developing and implementing key initiatives, such as operating model changes.
- Establish and manage performance goals for the monetization team by defining key performance metrics and setting KPIs to promote business growth.
- Monitor and track business financial performance, ensuring the financial health of business operations.
- Oversee performance analysis, reporting, and manage business review cadences.
- Develop and optimize monetization processes and policies as the team expands.
- Collaborate closely with cross-functional partners, such as monetization teams, sales and sales operations, international strategy, and data teams, to bring analytical initiatives to completion.
- Manage key initiatives on a project basis, working closely with cross-functional teams in Southeast Asia and other international markets.

Qualifications
Minimum Qualifications:
- Possess a BS/MS degree in mathematics, statistics, data science, business analytics/management, engineering, computer science, or another quantitative major.
- Have 3+ years of experience in sales strategy, growth strategy, sales finance, product strategy, consulting, investment banking, or related analytical roles. Prior experience in high-growth tech startups, consulting, investment banking, venture capital and private equity is preferred.
- Demonstrate a strong analytical and quantitative aptitude, strong experience in excel modeling, and a keen interest in strategy.
- Demonstrate solid project management skillset: handling and juggling multiple processes at once across different topics, functions and stakeholders
- Exhibit excellent communication (written and verbal) and organizational skills, with the ability to handle ambiguity and structure complex issues to derive insights.

Preferred Qualifications:
- Possess a self-starter attitude: ability to initiate and drive complex analysis to completion with minimal guidance, while synthesizing and communicating insights effectively.
- Possess knowledge of SQL programming and statistical modeling (preferred but not required).
- Have experience in BI visualization tools such as Tableau and Looker (preferred but not required).

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

• Seniority level Not Applicable

• Employment type Full-time

• Job function Business Development and Sales
• Industries Technology, Information and Internet

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South East Community Development Council, Singapore 1 week ago

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Monetization Strategy & Operations - Business Planning - Monetization Strategy & Operations Associate

Monetization Strategy & Operations - Business Planning - Monetization Strategy & Operations Associate

Responsibilities
About TikTok
TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.
Why Join Us
Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.
Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.
To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.
At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.
Join us.
About the team
We are looking for entrepreneurial spirits to join our monetization strategy and operations (MSO) team. You will have a ground floor opportunity to shape monetization efforts in Southeast Asia. In this role, you will partner with cross-functional leaders to assess performance and plan for the future.
The MSO organization provides business critical insights using analytics, ensures cross functional alignment of goals and execution, and helps teams drive strategic partnerships and new initiatives forward. We stay focused on aligning the highest-level company priorities with effective day-to-day operations, and help evolve early stage ideas into future-growth initiatives.
Our team uses data analysis to help drive the company’s monetization strategy and operations. We’re looking for a Strategy & Operations Associate to drive analytics initiatives that guide operational excellence for our APAC business.
Responsibilities
- Develop monetization strategies for TikTok and other growing products in Southeast Asian countries by collaborating with key stakeholders primarily across commercial functions.
- Conduct in-depth analyses (through internal data, external primary and secondary sources) to help the business better understand key value drivers and identify growth opportunities.
- Serve as the business counsel and collaborate closely with TikTok leadership to execute high-impact projects and drive significant revenue growth by developing and implementing key initiatives, such as operating model changes.
- Establish and manage performance goals for the monetization team by defining key performance metrics and setting KPIs to promote business growth.
- Monitor and track business financial performance, ensuring the financial health of business operations.
- Oversee performance analysis, reporting, and manage business review cadences.
- Develop and optimize monetization processes and policies as the team expands.
- Collaborate closely with cross-functional partners, such as monetization teams, sales and sales operations, international strategy, and data teams, to bring analytical initiatives to completion.
- Manage key initiatives on a project basis, working closely with cross-functional teams in Southeast Asia and other international markets.
Qualifications
Minimum Qualifications:
- Possess a BS/MS degree in mathematics, statistics, data science, business analytics/management, engineering, computer science, or another quantitative major.
- Have 3+ years of experience in sales strategy, growth strategy, sales finance, product strategy, consulting, investment banking, or related analytical roles. Prior experience in high-growth tech startups, consulting, investment banking, venture capital and private equity is preferred.
- Demonstrate a strong analytical and quantitative aptitude, strong experience in excel modeling, and a keen interest in strategy.
- Demonstrate solid project management skillset: handling and juggling multiple processes at once across different topics, functions and stakeholders
- Exhibit excellent communication (written and verbal) and organizational skills, with the ability to handle ambiguity and structure complex issues to derive insights.
Preferred Qualifications:
- Possess a self-starter attitude: ability to initiate and drive complex analysis to completion with minimal guidance, while synthesizing and communicating insights effectively.
- Possess knowledge of SQL programming and statistical modeling (preferred but not required).
- Have experience in BI visualization tools such as Tableau and Looker (preferred but not required).
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Business Development and Sales

• Industries

  Technology, Information and Internet

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Get notified about new Business Strategy Specialist jobs in Singapore, Singapore .

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Business Analytics Lead - Shopee COO Office

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Operations Strategy Consultant - User Experience, Regional Operations
Department:
Operations
Level:
Experienced (Individual Contributor)
The Operation teams at Shopee cover the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations, and Fraud.
About the Team:
Shopee’s Regional Marketplace Operations department is constantly solving problems and introducing innovative solutions to improve platform usability and enhance end-user experience for our buyers, sellers, and partners. Our teams sit at the core of our business and collaborate with various departments to manage end-to-end e-commerce processes and design scalable solutions to create impact across multiple markets. To do so, we deep dive into the fundamentals of each aspect and drive strategic initiatives to sharpen our policy, processes, and features for greater product and operational excellence.
Regional Operations include:
Customer Service, Payment, Listings, Seller Operations, Returns & Refunds, and Fraud.
Job Description:
Work closely with senior management as an integral member of the team responsible for shaping our Shopee App and Operations processes through robust user experience analysis and initiatives.
Engage in project-based initiatives aimed at identifying and implementing solutions to drive significant improvement in our user experience.
Own and drive high-impact projects across operations-related verticals and workstreams.
Utilise strong analytical skills and a hands-on, pragmatic approach to deliver tangible results.
Employ effective communication to tactfully encourage the adoption of planning and execution best practices as a result of project outcomes.
Requirements:
Relevant Degree in Business, Engineering, or a related field.
Minimum 2 years experience in management consulting, experience in a tech company is a plus.
Demonstrated proficiency in analytical thinking, critical reasoning, and problem-solving.
Exceptional stakeholder management skills, with the ability to collaborate effectively with teams from diverse markets and backgrounds.
Proven ability to work collaboratively with various stakeholders in a dynamic and multicultural environment.
Excellent written and verbal communication skills and proficiency in complex project management.
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Requisition ID: 6855

Country: SG

Work Schedule: Non-Shift Work Schedule

Employment Type: Permanent

Description:

Changi Airport Group is seeking a highly motivated individual to join the Airport Operations Strategy & Transformation team. This role offers the unique opportunity to shape the digital transformation roadmap for airport operations, and to lead the development and deployment of high-impact initiatives that enhance operational efficiency, resilience, and passenger experience.

The candidate will operate at the intersection of strategy, technology, and execution — contributing both breadth across multiple programmes and depth in end-to-end delivery of specific projects. This is a high-impact role for individuals who are excited by the prospect of reimagining airport operations and delivering tangible outcomes at scale. The nature of the work grants a unique opportunity to explore and implement transformative ideas, gaining valuable exposure to technologies and industry insights.

Key Responsibilities

· Formulate the digital transformation roadmap for airport operations

· Lead end-to-end project delivery from exploration to deployment.

· Steer technology development and evaluate solutions for operational feasibility and impact.

· Deploy solutions in operational environments and oversee change management and adoption.

· Adapt approaches across projects requiring varying degrees of technical depth, business model development, and user engagement.

Preferred Requirements:

· A bachelor’s degree or equivalent, preferably with at least 2 years of working experience.

· Enthusiastic about transforming airport operations and demonstrate knowledge in deploying digital systems

· Entrepreneurial self-starter, able to articulate desired end goal, devise mid-term strategy, outline programme roadmap, gather stakeholders’ buy-in and get things done

· Excellent communications (written & oral) and people skills, with a proven ability in change management (such as obtaining stakeholders’ buy-in and delivering presentations to senior management).

· Experience with the aviation sector or prior experience in digital systems would be advantageous

Join to apply for the Assistant Manager, Operations Digitalisation, Airport Operations Strategy & Transformation role at Changi Airport Group .

Changi Airport Group is seeking a highly motivated individual to join the Airport Operations Strategy & Transformation team. This role offers a unique opportunity to shape the digital transformation roadmap for airport operations and lead the development and deployment of high-impact initiatives that enhance operational efficiency, resilience, and passenger experience.

The candidate will operate at the intersection of strategy, technology, and execution — contributing both breadth across multiple programmes and depth in end-to-end delivery of specific projects. This is a high-impact role for individuals excited by reimagining airport operations and delivering tangible outcomes at scale. The work provides a unique opportunity to explore and implement transformative ideas, gaining valuable exposure to technologies and industry insights.

Key Responsibilities

1. Formulate the digital transformation roadmap for airport operations.
2. Lead end-to-end project delivery from exploration to deployment.
3. Steer technology development and evaluate solutions for operational feasibility and impact.
4. Deploy solutions in operational environments and oversee change management and adoption.
5. Adapt approaches across projects requiring varying degrees of technical depth, business model development, and user engagement.

Preferred Requirements:

• A bachelor’s degree or equivalent, preferably with at least 2 years of working experience.
• Enthusiastic about transforming airport operations and knowledgeable in deploying digital systems.
• Entrepreneurial self-starter, able to articulate desired end goals, devise mid-term strategies, outline programme roadmaps, gather stakeholder buy-in, and execute tasks.
• Excellent written and oral communication skills, with proven ability in change management, stakeholder engagement, and delivering presentations to senior management.
• Experience in the aviation sector or in digital systems is advantageous.

Additional Details

• Seniority level: Not Applicable
• Employment type: Full-time
• Job function: Other
• Industries: Airlines and Aviation, Aerospace, Travel Arrangements

This job posting is active and available for applications.

Select how often (in days) to receive an alert:

Title: Assistant Manager, Operations Digitalisation, Airport Operations Strategy & Transformation

Requisition ID: 6855

Country: SG

Work Schedule: Non-Shift Work Schedule

Employment Type: Permanent

Description:

Changi Airport Group is seeking a highly motivated individual to join the Airport Operations Strategy & Transformation team. This role offers the unique opportunity to shape the digital transformation roadmap for airport operations, and to lead the development and deployment of high-impact initiatives that enhance operational efficiency, resilience, and passenger experience.

The candidate will operate at the intersection of strategy, technology, and execution — contributing both breadth across multiple programmes and depth in end-to-end delivery of specific projects. This is a high-impact role for individuals who are excited by the prospect of reimagining airport operations and delivering tangible outcomes at scale. The nature of the work grants a unique opportunity to explore and implement transformative ideas, gaining valuable exposure to technologies and industry insights.

Key Responsibilities

· Formulate the digital transformation roadmap for airport operations

· Lead end-to-end project delivery from exploration to deployment.

· Steer technology development and evaluate solutions for operational feasibility and impact.

· Deploy solutions in operational environments and oversee change management and adoption.

· Adapt approaches across projects requiring varying degrees of technical depth, business model development, and user engagement.

Preferred Requirements:

· A bachelor’s degree or equivalent, preferably with at least 2 years of working experience.

· Enthusiastic about transforming airport operations and demonstrate knowledge in deploying digital systems

· Entrepreneurial self-starter, able to articulate desired end goal, devise mid-term strategy, outline programme roadmap, gather stakeholders’ buy-in and get things done

· Excellent communications (written & oral) and people skills, with a proven ability in change management (such as obtaining stakeholders’ buy-in and delivering presentations to senior management).

· Experience with the aviation sector or prior experience in digital systems would be advantageous

Assistant Manager, Operations Digitalisation, Airport Operations Strategy & Transformation

Join to apply for the Assistant Manager, Operations Digitalisation, Airport Operations Strategy & Transformation role at Changi Airport Group .

Changi Airport Group is seeking a highly motivated individual to join the Airport Operations Strategy & Transformation team. This role offers a unique opportunity to shape the digital transformation roadmap for airport operations and lead the development and deployment of high-impact initiatives that enhance operational efficiency, resilience, and passenger experience.

The candidate will operate at the intersection of strategy, technology, and execution — contributing both breadth across multiple programmes and depth in end-to-end delivery of specific projects. This is a high-impact role for individuals excited by reimagining airport operations and delivering tangible outcomes at scale. The work provides a unique opportunity to explore and implement transformative ideas, gaining valuable exposure to technologies and industry insights.

Key Responsibilities

• Formulate the digital transformation roadmap for airport operations.
• Lead end-to-end project delivery from exploration to deployment.
• Steer technology development and evaluate solutions for operational feasibility and impact.
• Deploy solutions in operational environments and oversee change management and adoption.
• Adapt approaches across projects requiring varying degrees of technical depth, business model development, and user engagement.

Preferred Requirements:

• A bachelor’s degree or equivalent, preferably with at least 2 years of working experience.
• Enthusiastic about transforming airport operations and knowledgeable in deploying digital systems.
• Entrepreneurial self-starter, able to articulate desired end goals, devise mid-term strategies, outline programme roadmaps, gather stakeholder buy-in, and execute tasks.
• Excellent written and oral communication skills, with proven ability in change management, stakeholder engagement, and delivering presentations to senior management.
• Experience in the aviation sector or in digital systems is advantageous.

Additional Details

• Seniority level: Not Applicable
• Employment type: Full-time
• Job function: Other
• Industries: Airlines and Aviation, Aerospace, Travel Arrangements

This job posting is active and available for applications.