1,164 Operational Support jobs in Singapore

Job description:

Team and Position Summary

The Service Hub division at BCS provides comprehensive support to BCS and participants. The division ensures seamless participant onboarding/offboarding, effective coordination of participant support, regulatory reporting, secure certificate management, timely issue resolution and service processing, as well as service excellence.

The Operational Excellence Support, reporting to the Service Excellence Lead, is critical in driving operational efficiency, improving decision-making, and fostering continuous improvement. The individual is responsible for reporting and monitoring performance, workforce planning, process optimization and improvement initiatives to enhance the overall effectiveness of the division.

Key Responsibilities

Workforce and Resource Planning

• Collaborate with Service Management Lead, Service Desk Lead, and Certificate Services Support to assess workforce capacity and ensure optimal resource allocation.

• Identify operational bottlenecks and recommend resource adjustments to address upcoming workload requirements.

• Drive strategic resource planning to meet both current and future operational demands.

Projects and Continuous Improvement

• Be a key active contributor from Service Hub in cross-functional projects, providing data insights and operational expertise.

• Lead initiatives to analyse, streamline, and optimise workflows.

• Drive automation and standardisation initiatives, for e.g., service workflow, and processes alignment in line with organizational frameworks, policies and industry practices.

• Drive continuous improvement projects across the division to maximize workforce productivity, reduce operational risk and minimize costs.

Reporting and Metrics

• Analyze large and complex datasets in MS Excel or database to identify trends, patterns and insights

• Monitor and forecast operational volumes, ensuring timely data-driven decision-making.

• Define and refine key performance indicators for operational teams.

• Develop and maintain performance dashboards to track operational performance.

• Prepare operational performance reports for internal stakeholders and external stakeholders

Requirements

Education and Experience

• Bachelor's degree in Statistics, Mathematics, Operations Management, Business Administration, or a related field.

• Minimum of 3 years of experience in operational excellence, resource management, or a similar role, preferably within the financial or payments industry.

• Demonstrated success in defining KPIs, developing dashboards, and implementing process improvement initiatives.

• Experience working with large datasets

Skills and Knowledge

• Attention to detail and a commitment to data accuracy

• Strong analytical and problem-solving skills with a data-driven mindset.

• Familiarity with statistical analysis concepts

• Proficiency in MS Excel functions, formulas and data manipulation techniques

• Proficiency in writing and executing SQL queries to extract, filter and join data form relationship databases

• Knowledge of data manipulation and analysis using Python

• Ability to design and develop interactive dashboards using Excel, Power BI, Tableau or similar tools to communicate data insights

• Experience with ServiceNow workflow platform or similar

• Strong communication skills, with the ability to collaborate across teams and present findings to stakeholders.

• Knowledge of the payments industry, particularly in operational reporting and compliance.

Professional Certifications

• Any certification in Microsoft Office Specialist in Excel, Business Intelligence (BI) certification, or Data Analytics will be an added advantage

We are seeking a skilled Operational Support Specialist to join our team. In this role, you will provide critical support to clinical departments, working closely with key stakeholders to ensure the smooth operation of projects and processes.

Your primary responsibilities will include tracking and monitoring key performance indicators, analyzing data, and reporting findings to inform strategic decision-making.

We are seeking a highly skilled Operational Support Specialist to join our team in Singapore.

The ideal candidate will be responsible for site inspections, troubleshooting, and water management at customer premises. They will also be involved in supervising term contractors' work, ensuring that work procedures and safety measures are carried out as specified.

• Collect daily job notifications from officers at the start of each work day.
• Carry out site surveys before meter fixing/replacement works.
• Check and record initial readings on new meters and final readings on old meters.

The successful candidate must possess a diploma qualification and own their own vehicle. Strong time management skills and the ability to learn are essential.

The successful candidate will have opportunities for professional growth and development. They will also be part of a dynamic team working together to achieve common goals.

The role requires excellent communication and interpersonal skills, with the ability to work effectively in a team environment.

METT Singapore blends colonial charm with contemporary soul. With 84 rooms and suites, 2 pools, and exclusive venues for dining, wellness, and social connection, this lifestyle hotel is a destination where simplicity meets refined living.

The Operational Support Specialist manages day-to-day operations support, ensuring seamless communication between departments. Responsibilities include room assignments, inventory management, pest control, and documentation tracking.

• Effective communication skills
• Ability to work independently and as part of a team
• Attention to detail and organizational skills

A dynamic and supportive work environment

Opportunities for professional growth and development

Our organization is seeking an experienced Operational Support Specialist to collaborate with operational staff and management in achieving business objectives.

• Key responsibilities include preparing supporting documents for government tenders, planning schedules, delegating tasks, and coordinating with the pest control team.

The successful candidate will be responsible for generating daily site service reports, communicating with clients, and managing work orders and billing. Additionally, they will need to maintain office procedures and policies.

• Familiarity with MS Office skills, especially Excel, Word, and OneDrive.
• Proficient in English and HR & MOM applications knowledge.

In this role, you will provide high-level administrative support to our team, ensuring seamless daily operations. Your primary focus will be on managing office operations, including filing, data entry, and correspondence.

• Manage office administration, maintain files, and update databases.
• Handle phone calls, emails, and client inquiries professionally and efficiently.
• Coordinate schedules, meetings, and travel arrangements for staff members.
• Maintain accurate records and reports, providing valuable insights to the team.

• Proven experience in an administrative role or similar field.
• Proficiency in MS Office (Word, Excel, Outlook) and ability to learn new software quickly.
• Excellent communication and interpersonal skills, with a strong focus on building relationships.
• Strong organizational skills, attention to detail, and ability to work under pressure.

• Administration
• MS Office
• Microsoft Word
• Microsoft Excel
• Microsoft PowerPoint
• Travel Arrangements
• Interpersonal Skills
• Databases

A crucial role has become available in our organization, focusing on delivering high-quality administrative support to enhance daily operations.

The ideal candidate will be responsible for providing a seamless experience by managing scheduling, correspondence, and coordinating meetings with various stakeholders. This position also involves supporting operational projects and staff onboarding as needed.

This blended role demands a unique blend of skills, including excellent interpersonal abilities, proficiency in Microsoft Office applications, and the ability to work independently under pressure.

Key Responsibilities:

• Schedule appointments and manage calendars
• Coordinate meetings and travel arrangements
• Provide comprehensive administrative support
• Assist with operational projects and staff onboarding
• Develop and maintain effective communication with stakeholders

Required Skills & Qualifications:

• Excellent administrative and organizational skills
• Proficiency in Microsoft Office, particularly Excel
• Strong interpersonal and communication skills
• Ability to work independently and prioritize tasks effectively

Job Title: Operational Support Specialist

We are seeking a highly skilled and experienced Operational Support Specialist to join our team. In this role, you will be responsible for providing administrative support to the management team in preparing and issuing Test Certificates and relevant reports.

Responsibilities:

• To assist the management team in preparing and issuing Test Certificates and relevant reports;
• To liaise with the Inspection Team and assist in conducting site reviews;
• To administer the technical library and assist in maintaining work methods, technical standards, certifications, and other relevant documentation;
• To manage inspector mobilization and demobilization requirements for project-related matters, including operations claims, advances, and expenditure-related issues;
• To coordinate and administer supplier sources for ISD-related work;
• To coordinate all administrative processes related to work;
• To assist the ISD Manager in audit processes involving external parties.

Requirements:

Qualifications:

• Minimum GCE O Level qualification;
• Minimum 2 years' experience in a relevant area;
• Strong communication skills;
• Able to interact with staff at all levels;
• Proficient in using computers.

We offer a competitive compensation package that includes opportunities for professional growth and development.