110 Operational Management jobs in Singapore

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AVP, Operational Risk Management page is loadedAVP, Operational Risk Management Apply remote type Hybrid locations OCBC Singapore time type Full time posted on Posted Yesterday job requisition id JR0001158WHO WE ARE:

As Singapore’s longest established bank, we have been dedicated to enabling individuals and businesses to achieve their aspirations since 1932. How? By taking the time to truly understand people. From there, we provide support, services, solutions, and career paths that meet their individual needs and desires.

Today, we’re on a journey of transformation. Leveraging technology and creativity to become a future-ready learning organisation. But for all that change, our strategic ambition is consistently clear and bold, which is to be Asia’s leading financial services partner for a sustainable future.

We invite you to build the bank of the future. Innovate the way we deliver financial services. Work in friendly, supportive teams. Build lasting value in your community. Help people grow their assets, business, and investments. Take your learning as far as you can. Or simply enjoy a vibrant, future-ready career.

Your Opportunity Starts Here.

Why Join
As a member of the OCBC Group Operational Risk Management (ORM) Governance & Central Programme team, you will play a pivotal role in ensuring alignment and consistent application of Operational Risk methodologies such as risk and control self-assessments, operational risk event reporting, which supports management and regulatory reporting. Always in collaboration with a supportive, seasoned team, you’re paving our way toward more efficient, effective risk management.

What you do
You will be part of the Operational Risk Governance & Central Programme team, a team within the Operational Risk Management Department and Group Risk Management Division. You will work closely with the Operational Risk Partners across Business Units and our subsidiaries Operational Risk Management team.

• Manage the requirements for Operational Risk Events (ORE) reporting, to support management and regulatory reporting. Provide advisory support to the Business as well as subsidiaries.

• Manage the Bank’s financial lines insurance in support of the Group’s business strategies. Facilitate the Bank’s insurance claims handling process.

• Provide support to specialist functions in review of policies and oversight over the policy lifecycles to ensure compliance with GRM Risk Policy requirements.

• Work with Group Human Resources Learning & Transformation to develop ORM related training to upskill and future proof the Bank’s employees.

• Facilitate Working Group discussions among stakeholders across various teams and Business Units.

Who you are

• You have proven experience of 5 to 8 years in operational risk management. This can be supplemented with experience in risk consultancy/ audit/ compliance roles.

• You are analytical, inquisitive, tenacious and resourceful. Able to draw linkages across different operational risk domains and an adept problem solver.

• You possess excellent communication and interpersonal skills, enabling effective engagement with stakeholders at all levels.

• Candidates with relevant experience on managing risk and governance reporting systems or insurance claims handling will be advantageous.

Who you work with

Group Risk Management works independently to protect, build, and drive our businesses. The team support good decision-making. With strong risk analysis. And a crucial, comprehensive role in sharpening our competitive edge. Optimising risk-adjusted returns. It’s about seeking and adopting best-in-class practices. Protecting the group from unforeseen losses. Keeping risk within appetite. Embracing change and managing growth in one of the world’s strongest banks.

What we offer:

Competitive base salary. A suite of holistic, flexible benefits to suit every lifestyle. Community initiatives. Industry-leading learning and professional development opportunities. Your wellbeing, growth and aspirations are every bit as cared for as the needs of our customers.

Similar Jobs (5) AVP, Operational Risk Manager (Operational Risk Thematic Review) remote type Hybrid locations OCBC Singapore time type Full time posted on Posted 20 Days AgoTechnology Risk Manager, Risk & Prevention, Group Operations & Technology (AVP) remote type Hybrid locations OCBC Singapore time type Full time posted on Posted 10 Days AgoMGR/AVP, Market Risk Management Infrastructure remote type Hybrid locations OCBC Singapore time type Full time posted on Posted 29 Days Ago

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Job Purpose

We are looking for an Operational Risk Specialist to be an integral member of the Ops COO - Operational Risk Management team, primarily responsible for managing Policies, Standards and Guides for Group Operationsin collaboration with the key cross functional/locational stakeholders The incumbent will need to lead and perform Policies, Standards and Guides reviews, establish relevant framework as well as drive initiatives/projects to uplift resiliency and operational effectiveness in Group Operations.

Responsibilities

Policy Implementation & Advisory

• Formulate, implement, and maintain the policies, standards and guides we own, driving the effective communication and adoption of these requirements within the organization.
• Roll out policies and relevant regulations within Group Operations:
  • Perform environment scanning and impact analysis
  • Drive operationalisation of policies & regulations
  • Provide ongoing guidance to Group Operations stakeholders through the development and implementation of these policies, standards and guides
  • Establish specific guidelines and recommended best practices on emerging risk areas for Group Operations

Risk Culture & Awareness Program

• As part of the broader Operations Future Ready Workforce initiative, to establish and drive the Group Operations-wide risk culture and training program.
• Objective is to entrench risk sensing capabilities in our Operations staff and equip them with knowledge of emerging risk themes and topics.

Other Key Responsibilities

• Drive initiatives to uplift Operational Risk Management in Group Operations, including risk mitigation projects and establishment of risk frameworks.
• Co-ordinate and provide consolidated feedback for Group-wide Policies, Standards and Guides.

Requirements

• Minimum 8 years of experience in an audit or risk management role, preferably in a banking or financial institution
• Prior experience in policy development or driving risk culture programs at an enterprise or group-level will be an added advantage
• Strong collaboration, co-ordination and facilitation skills
• Ability to communicate effectively with different stakeholders & stakeholder management, including senior management
• Highly motivated and determined individual who is committed to deliver
• Works well in a dynamic and fast changing environment and has the ability to adapt quickly and keep pace with rapid changes in business
• Ability to work independently with strong teamwork values
• Proficient in Microsoft Office tools such as Excel and Powerpoint

-en

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At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You'll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.
**A Day in the Life**
We're a mission-driven leader in medical technology and solutions with a legacy of integrity and innovation.
Work with us to incentivize better patient care, and partner across the industry to make healthcare more affordable and accessible. Be a part of a community of experts committed to ensuring quality, affordable healthcare worldwide.
Together, we can confront the challenges that will change the face of healthcare. Join us for a career that changes quality of lives for patients.
**Responsibilities may include the following and other duties may be assigned:**
+ Plans, performs and implements process improvement initiatives (such as Lean or Six Sigma).
+ Diagrams and evaluates existing processes.
+ Organizes, leads and facilitates cross-functional project teams.
+ Develops metrics that provide data for process measurement, identifying indicators for future improvement opportunities.
+ Collects data to identify root cause of problems.
+ Measures performance against process requirements.
+ Aligns improvement to performance shortfalls.
+ Provides consultation on the use of re-engineering techniques to improve process performance and product quality.
+ May deliver presentations and training courses including measurement, analysis, improvement and control.
+ Surveys and analyzes best practices for techniques and processes.
+ Communicates team progress.
+ Performs cost and benefit analyses.
**Required Knowledge and Experience:**
+ Bachelor's Degree in a relevant field
+ Minimum of 4 years relevant experience
+ Practical knowledge of project management.
+ Certified Lean Six Sigma Green Belt (or higher) preferred.
+ Deep understanding of Lean principles (waste elimination, value stream mapping, Kaizen, flow optimization).
+ Leading site-wide transformation projects (cost reduction, efficiency improvements, automation)
+ Knowledge of Power BI, Tableau, or other data visualization tools
+ Aligning operational improvements with financial performance.
+ Coaching and mentoring OPEX teams and Yellow/Green Belt candidates.
+ Strong influencing skills to drive a continuous improvement culture across all levels
+ Tiered Management & Governance
+ Experience in Leading Kaizen Workshops
**Physical Job Requirements**
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position?
**Benefits & Compensation**
**Medtronic offers a competitive Salary and flexible Benefits Package**
A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.
**About Medtronic**
We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.
Our Mission - to alleviate pain, restore health, and extend life - unites a global team of 95,000+ passionate people.
We are engineers at heart- putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary.
Learn more about our business, mission, and our commitment to diversity here ( lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.
Our Mission - to alleviate pain, restore health, and extend life - unites a global team of 95,000+ passionate people.
We are engineers at heart- putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary.
**We change lives** . Each team member, each day, helps to improve and redefine how the world treats the most pressing health conditions, from heart disease to diabetes. Our industry leadership comes from the passion and ingenuity of our people. That's who we are. Working alongside one another, we use science, medicine, and a profound understanding of the human body to build extraordinary technologies that can transform lives.
**We build extraordinary solutions as one team** . With one Medtronic Mindset defining how we work. Speed and decisiveness run through our DNA. Diverse perspectives inspire our bold answers to any challenge that comes our way. And we deliver results the right way, breakthrough after patient breakthrough.
**This life-changing career is yours to engineer** . By bringing your ambitious ideas, unique perspective and contributions, you will.
+ **Build** a better future, amplifying your impact on the causes that matter to you and the world
+ **Grow** a career reflective of your passion and abilities
+ **Connect** to a dynamic and inclusive culture that welcomes the challenge of life-long learning
These commitments set our team apart from the rest:
**Experiences that put people first** . Respect for people is the hallmark of our humanity. It fuels our team to positively impact even a single life. And it means we put our people first at Medtronic as well, creating a culture of belonging and always pushing to get you the career-building resources you need.
**Life-transforming technologies** . No matter your role, you contribute to technologies that transform lives. What we build empowers patients to live life on their terms.
**Better outcomes for our world** . Here, it's about more than the bottom line. Our Mission to improve human welfare drives us. We advance healthcare, society, and equity with every design, inside and outside our walls.
**Insight-driven care** . Fresh viewpoints. Cutting-edge AI, data, and automation. You're shaping the future of healthcare technology and defining the next generation of breakthroughs in care
It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Medtronic will provide reasonable accommodations for qualified individuals with disabilities.
For sales reps and other patient facing field employees, going into a healthcare setting?is considered an essential function of the job and we expect our employees to comply with all credentialing requirements at the hospitals or clinics they support.
This employer participates in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E-Verify program, please click here ( .
For updates on job applications, please go to the candidate login page and sign in to check your application status.
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To request removal of your personal information from our systems please email

Description Process Improvement Consultant (NPI) (Semicon MNC) Process Improvement Consultant (NPI) (Semicon MNC)

• Adecco is partnering with a global leader in the high-tech manufacturing industry to hire an experienced NPI Process Improvement Consultant.
• We are looking for a results-driven professional to lead and enhance New Product Introduction (NPI) planning processes. The ideal candidate will bring expertise in process improvement , cross-functional collaboration , and operational efficiency in a fast-paced, regulated environment.
• This role is a contract-based assignment. Candidates who are able to start work within short notice will be preferred.

The Opportunity

• Adecco is partnering with a global leader in the high-tech manufacturing industry to hire an experienced NPI Process Improvement Consultant.
• We are looking for a results-driven professional to lead and enhance New Product Introduction (NPI) planning processes. The ideal candidate will bring expertise in process improvement , cross-functional collaboration , and operational efficiency in a fast-paced, regulated environment.
• This role is a contract-based assignment. Candidates who are able to start work within short notice will be preferred.

The Talent

• Minimum 8 years of experience in NPI planning, supply chain, or manufacturing operations
• Strong knowledge of Lean, Six Sigma, Kaizen , or other process improvement methodologies
• Hands-on experience with ERP/MRP systems (e.g., SAP, Oracle) and project management tools (e.g., MS Project, Jira)
• Excellent analytical , organizational , and communication skills
• Proven ability to collaborate across functions and lead change management initiatives
• Able to work independently and manage multiple priorities effectively
• PMP or Lean Six Sigma certification is preferred
• Experience with digital transformation and Agile methodologies is a plus

Job Description

This role will be responsible for driving improvements in NPI planning processes and supporting key operational initiatives:

• Analyze and identify inefficiencies and bottlenecks in current NPI processes
• Design and implement process improvements aligned with business objectives and industry best practices
• Work closely with cross-functional teams (R&D, Supply Chain, Manufacturing, Quality, Program Management) to ensure alignment
• Standardize tools, templates, and documentation to support scalable planning processes
• Facilitate workshops and training sessions to promote adoption of new tools and workflows
• Monitor and report on KPIs related to NPI efficiency and effectiveness
• Support change management efforts and promote stakeholder engagement

Next Step

• Send your resume to:
• Email Topic: Job Application - NPI Process Improvement Consultant

Jason Lew Hong Kang

EA Licence Number: 91C2918

Personnel Registration Number: R1876435

Seniority level

• Seniority level Mid-Senior level

Employment type

• Employment type Full-time

Job function

• Job function Analyst
• Industries Semiconductor Manufacturing

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Industry

Other

Category

Consulting

Sub Category

Marketing & Sales

Description

Process Improvement Consultant (NPI) (Semicon MNC)

Process Improvement Consultant (NPI) (Semicon MNC)

Adecco is partnering with a global leader in the high-tech manufacturing industry to hire an experienced

NPI Process Improvement Consultant. We are looking for a results-driven professional to lead and enhance

New Product Introduction (NPI)

planning processes. The ideal candidate will bring expertise in

process improvement

,

cross-functional collaboration

, and

operational efficiency

in a fast-paced, regulated environment. This role is a

contract-based assignment. Candidates who are able to start work within short notice will be preferred. The Opportunity Adecco is partnering with a global leader in the high-tech manufacturing industry to hire an experienced

NPI Process Improvement Consultant. We are looking for a results-driven professional to lead and enhance

New Product Introduction (NPI)

planning processes. The ideal candidate will bring expertise in

process improvement

,

cross-functional collaboration

, and

operational efficiency

in a fast-paced, regulated environment. This role is a

contract-based assignment. Candidates who are able to start work within short notice will be preferred. The Talent Minimum

8 years of experience

in NPI planning, supply chain, or manufacturing operations Strong knowledge of

Lean, Six Sigma, Kaizen

, or other process improvement methodologies Hands-on experience with

ERP/MRP systems

(e.g., SAP, Oracle) and

project management tools

(e.g., MS Project, Jira) Excellent

analytical

,

organizational

, and

communication

skills Proven ability to

collaborate across functions

and lead change management initiatives Able to work

independently

and manage multiple priorities effectively PMP

or

Lean Six Sigma certification

is preferred Experience with

digital transformation

and

Agile methodologies

is a plus Job Description This role will be responsible for driving improvements in NPI planning processes and supporting key operational initiatives: Analyze and identify inefficiencies and bottlenecks in current

NPI processes Design and implement

process improvements

aligned with business objectives and industry best practices Work closely with cross-functional teams (R&D, Supply Chain, Manufacturing, Quality, Program Management) to ensure alignment Standardize tools, templates, and documentation to support

scalable planning processes Facilitate

workshops and training sessions

to promote adoption of new tools and workflows Monitor and report on

KPIs

related to NPI efficiency and effectiveness Support

change management

efforts and promote stakeholder engagement Next Step Send your resume to:

Email Topic: Job Application - NPI Process Improvement Consultant Jason Lew Hong Kang EA Licence Number: 91C2918 Personnel Registration Number: R1876435 Seniority level

Seniority level

Mid-Senior level Employment type

Employment type

Full-time Job function

Job function

Analyst Industries

Semiconductor Manufacturing Referrals increase your chances of interviewing at Adecco by 2x Sign in to set job alerts for “Process Improvement Consultant” roles.

Senior Business Process Improvement Analyst

Business Analyst – Banking & UAT Specialist

Analyst, GrabRentals PHV Business Projects

Business Analyst, AI Data Service And Operations - Trust and Safety

Business Analyst (Change Management Manager)

Business Data Analyst, Marketplace Operations

Consultant / Senior Consultant /Process Project Manager

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Other Category

Consulting Sub Category

Marketing & Sales

Are you familiar with legal documentation? Do you have the passion in driving documentation process improvement projects and transforming end-to-end credit documentation lifecycle to improve operational efficiencies and enhance client experience? If you're interested in working in an environment where you can aspire to be the best, constantly strive for continuous improvements and be part of a great team and winning culture, then explore this opportunity at J.P. Morgan. The team is dedicated to providing a superior client experience while maintaining a strong risk and control framework locally, in partnership with regional and global teams to deliver consistency across the firm.

As a Process Improvement Manager within the Credit Documentation team, you will be responsible for the delivery of strategic transformation and process improvement initiatives related to the end-to-end documentation management process – document preparation, negotiation, execution & retention across Asia Pacific.

Job Responsibilities :

• Drive process improvement by mapping end-to-end documentation process, scope problems, conducting root cause analysis to determine potential variables causing the issue, formulate actionable recommendations, design solutions, and quantify operational benefits.
• Drive creation and alignment of target state documentation management process vision and roadmap, including impact assessments, change management and communication plans.
• Lead the multi-year implementation of Icertis contract lifecycle management product across the functional teams in Asia Pacific in partnership with the Product, Technology, Legal, Credit Risk and Banking teams.
• Lead and execute the Continuous Improvement (CI) Program for all documentation management process improvement initiatives & the Post Implementation Review (PIR) Program in evaluating the effectiveness of implemented solutions over time, identify and propose recommendations for strategic transformations.
• Demonstrate ownership in engaging with WLS Senior Leadership and managing partnerships with various key business partners such as Product, Technology, Banker, Credit Risk, Legal and Controls to drive transformation initiatives related to documentation management process.
• Develop content to provide periodic updates to senior management & business partners regarding project milestones and recommendations to facilitate decision-making.
• Assist in implementing a culture of continuous process improvement through coaching and mentoring individuals and teams in the practical application of process improvement tools to enable project execution and drive culture change.

Required qualifications, capabilities and skills

• Bachelor’s degree with a minimum of 12 years of professional experience, including at least 7 years in financial services and 4 years of proven expertise in process improvement.
• Sound understanding of credit/legal documentation and associated processes.
• Basic knowledge of ICertis Contract Lifecyle Management tool.
• Creative thinker with strategic mindset, strong decision-making capabilities, and ability to structure and scope complex problems, apply a range of analytical tools, gain and synthesize findings and develop solution.
• Detail-oriented and highly organized, able to handle multiple competing priorities.
• Flexible and willing to accept changes in business priorities and challenges in a rapidly changing environment.
• Proven leadership skills.
• Strong presentation and communication skills (both oral and written), collaborates effectively across all levels of the organization and ability to lead and influence without having positional authority.
• Strong PC skills in Microsoft Suite (e.g. Word, Excel, PowerPoint, Visio, Project).

Preferred qualifications, capabilities, and skills

• Sound understanding of corporate lending and/or trade finance products, and credit/legal documentation and associated processes is preferred.
• Basic knowledge of Alteryx, Tableau, Robotics and other contract lifecycle management products is preferred.
• Basic knowledge of Artificial Intelligence and Large Language Model solutions is preferred.
• Experience in project management tools and methodologies is preferred.

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Deputy Director, Risk Management, Operational Excellence & Compliance

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Deputy Director, Risk Management, Operational Excellence & Compliance

Join to apply for the Deputy Director, Risk Management, Operational Excellence & Compliance role at Health Promotion Board

Overview

Looking for a job that actually makes a difference?

(What the role is)

Overview

Looking for a job that actually makes a difference?

Join us at the Forefront of Shaping Healthier Lives

The Health Promotion Board’s vision is to make Singapore a nation of healthier people.

Come be a part of this journey if you’re passionate about creating boundary-pushing work that drives behavioural change.

(What you will be working on)

What You Can Expect

Reporting to the Director (Risk Management, Operational Excellence and Compliance), you will be instrumental in shaping and executing HPB's risk management strategy. Leading a dedicated team, you will serve as the subject matter expert in Enterprise and Operational Risk Management, overseeing HPB’s Integrated Risk Management System, driving Control Self-Assessment initiatives, managing incident management and reporting Key Risk Indicators.

As Deputy Director (Risk Management, Operational Excellence and Compliance), you will work closely with Senior Management and stakeholders, you will partner with business units to identify, assess and mitigate risks effectively, whilst strengthening HPB’s risk governance framework and business continuity plans. The role requires you to balance strategic oversight with practical implementation to ensure risk management practices align with HPB’s organisational objectives and risk appetite. As a key thought leader, you will enhance and advance risk monitoring, reporting, and mitigation strategies whilst building strong partnerships across divisions to embed effective risk management practices. Your leadership will be crucial in cultivating a risk-aware culture, enhancing monitoring capabilities, and embedding robust risk management practices that contribute to the organisation's long-term resilience.

(What we are looking for)

What An Ideal Candidate Looks Like (job Requirements)

• Relevant University qualifications; Professional certifications in risk management or related fields would be advantageous
• An experienced risk management leader with at least 15 years of progressive experience in enterprise risk management, consulting, or audit roles within large organisations. Expert knowledge in risk management governance, processes, and the monitoring of risks using Key Risk Indicators.
• Have a proven track record in:
• Implementing and enhancing Enterprise Risk Management (ERM), Operational Risk Management (ORM), and Business Continuity Management (BCM) frameworks
• Applying international standards including ISO 31000, ISO 22301, and COSO frameworks
• Developing and deploying risk assessment methodologies, scoring models, and risk appetite frameworks
• Leading organisation-wide risk management initiatives and driving cultural transformation
• Managing complex stakeholder relationships across all organisational levels
• Possess strong business acumen, excellent analytical capabilities, and demonstrated ability to lead, influence and drive change, coupled with experience in driving change and building risk culture, will be essential.
• Ability to build relationships and partner with stakeholders to deliver on shared objectives.
• Confidence in decision-making in highly matrixed, complex & ambiguous situations.
• Analytical thinker with strong quantitative skills and demonstrated experience in developing actionable insights.
• Strong project and process management skills; Proven ability to handle multiple priorities simultaneously.

Seniority level

• Seniority level Director

Employment type

• Employment type Full-time

Job function

• Job function Finance and Sales
• Industries Wellness and Fitness Services

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Head of Risk Prevention APAC, Trust & Safety SVP, Head of Risk & Controls, Cybersecurity Resilience 16580 Head (Strategy) - Finance Transformation Head of Risk and Controls (Bangkok based, relocation support provided) Head of Risk and Governance, FFG and Group Transformation Head of European Power Trading Risk & Control Director/Deputy Director, AI Risk Management Supervision SR&T Director, Regulatory & Financial Risk Associate Director, (Cybersecurity Governance, compliance & Risk control) Senior Director, Capital Structuring & Investment Management, Innovative Finance Division, IIX Director, Business Continuity & Disaster Recovery Head of Cybersecurity and Technology Governance, Risk and Assurance Executive Director - Data & AI Security Risk Operations Director | The Lo & Behold Group Assurance Risk & Quality - Director, Independence Office Solutions Sales Director - Risk Management

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Assistant Director, Customer Insights and Service Process Improvement

Join to apply for the Assistant Director, Customer Insights and Service Process Improvement role at Health Promotion Board

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Assistant Director, Customer Insights and Service Process Improvement

Join to apply for the Assistant Director, Customer Insights and Service Process Improvement role at Health Promotion Board

Health Promotion Board (HPB) is committed to inspiring a healthier Singapore. As a trusted partner of our citizens, we strive to deliver intuitive and personalised experiences that empower individuals to embrace holistic well-being.

To serve Singaporeans, HPB engages its customers via online and offline touchpoints such as outreach through the different settings including workplaces, schools, community, health screening / school health and dental services. HPB also manages a contact centre, corporate website, social media platforms, HPB’s Healthy 365 mobile app, and conduct roadshows in support of specific programmes.

As we embark on a transformation journey to enhance our customer experience delivery across the various touchpoints, we are seeking a passionate CX professional to drive transformative customer experiences through data-driven insights and process optimization. The ideal candidate will analyze CX metrics, identify opportunities for improvement, and work closely with touchpoint owners to enhance service delivery. If you have a customer-first mindset and strong analytical skills, join us in delivering exceptional experiences

Responsibilities

The responsibilities of the successful candidate will include:

• Develop and implement customer survey strategies and methodologies, generating actionable insights that drive improved customer experience across all touchpoints
• Analyse customer feedback, interaction data, and conduct customer segmentation, resulting in targeted service improvements, increased satisfaction, and enhanced personalisation that improves customer engagement
• Analyse and optimise customer-facing processes, developing personas and journey maps to create streamlined, customer-centric processes that enhance customer interactions
• Manage survey systems and data effectively, while developing comprehensive KPIs to measure service process and touchpoint effectiveness, enabling data-driven decision making and continuous improvement
• Implement strategies to address gaps and drive continuous optimisation of customer experiences, reducing pain points and increasing customer loyalty
• Present at key CX forums, using data-driven insights to inform decision-making and prioritise CX initiatives, leading to more effective resource allocation and improved outcomes
• Leverage tech tools for data collection, analysis, and visualisation, implementing processes for ongoing monitoring and evaluation of CX standards, while managing procurement processes efficiently to ensure cost-effective operations and high-quality customer experiences
• Collaborate with cross-functional and IT teams to implement process improvement initiatives, resulting in reduced service delivery time and improved efficiency
• Design and implement customer-centric processes using various methodologies, increasing customer satisfaction and reducing complaints while ensuring adherence to service level agreements(SLA)
• Develop detailed process documentation, establish KPIs, and monitor performance metrics to optimise service delivery and adapt to evolving business needs and customer expectations
• Drive continuous improvement and change management initiatives, including technology exploration for process automation, ensuring smooth transitions and successful adoption of new processes
• Provide comprehensive training and support for new processes, minimising operational disruption while implementing quality control measures to ensure data integrity and accuracy
• Evaluate, implement, and optimise new technologies for data collection, analysis, and visualisation, collaborating with CIOO and other teams to achieve best-in-class solutions for process optimisation
• Drive the implementation of technology enhancements across touchpoints, improving process efficiency, reducing operational costs, and elevating overall customer experience
  
  

Requirements

• Minimum of 5-7 years of progressive experience in customer experience, market research, service management, and data analytics.
• Proven experience in conducting customer surveys and analysing data to identify trends and insights.
• Experience in implementing service process improvements and measuring their impact.
• Strong analytical and problem-solving skills with proficiency in data analysis, statistical software, and key driver analysis.
• Experience in designing and conducting customer surveys and research.
• Experience in process improvement methodologies (e.g., BPR, Six Sigma, Lean) and service blueprinting.
• Proficiency in data visualisation tools (e.g., Power BI, Tableau) and process mapping software (e.g., Visio).
• Excellent communication and interpersonal skills.
• Knowledge of survey management systems and customer data management.
• Experience in project management and collaborating with cross-functional teams.
  
  

Skills Requirements

• Analytical Proficiency: Demonstrated ability to analyse complex data sets, identify trends, and extract meaningful insights to inform decision-making.
• Customer-centric: A deep understanding of customer needs, behaviors, and expectations, with a passion for delivering exceptional customer experiences.
• Process Improvement: Proven track record in designing and implementing efficient and effective service processes.
• Project Management: Strong project management skills to oversee multiple initiatives simultaneously and deliver results within timelines.
• Stakeholder Management: Ability to build and maintain strong relationships with internal and external stakeholders.
• Communication: Excellent verbal and written communication skills to articulate complex ideas clearly and concisely.

Seniority level

• Seniority level Mid-Senior level

Employment type

• Employment type Full-time

Job function

• Job function Marketing and Sales
• Industries Wellness and Fitness Services

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Strategy Director – Audiences & Analytics Director, Digital Platforms & Experiences Director, Revenue Planning, Reporting & Analytics - Asia Pacific Director, Brand and Marketing, SEA and India (Kendo) Director, Head of Southeast Asia Marketing Senior/Manager, Research & Development (Behavioural Science & Insights) Senior/Assistant Director, Innovation, Research and Development Division Senior Director – SEO & AI Search Optimisation Director, APAC Marketing & Communications Overlay Sales Director: Data & Analytics Solutions Senior Director of Performance Marketing

Novena, Central Singapore Community Development Council, Singapore 16 hours ago

Senior Director, Research & Development - AI Vision Associate Director (Faculty & Research Systems)

Queenstown, Central Singapore Community Development Council, Singapore 2 months ago

VP, Service Performance & Issue Insights Manager, Group COO Associate Director, SA&I Sales (Analytics & Activation) (Thailand Base)

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1. Business Process Analysis

• Analyze and document current business workflows to identify inefficiencies and areas for improvement.

2. Process Improvement & ERP Alignment

• Recommend and implement practical process enhancements with minimal ERP customization, aligning with industry best practices.
• Design and document optimized business processes and workflows that leverage standard ERP functionalities.

3. System Integration & Enhancement

• Collaborate with IT to integrate process improvements into enterprise systems such as SAP, BI tools, and other platforms.
• Define system requirements and coordinate with developers and vendors to implement system enhancements.

4. Project Management

• Lead cross-functional teams in executing process changes and system upgrades.
• Develop and manage project plans, budgets, and timelines to ensure on-time, in-scope delivery.
• Maintain strong stakeholder relationships and facilitate communication between sales, operations, IT, and vendors to align process changes with business goals.

5. Change Management & Training

• Drive change management initiatives to support smooth adoption of new processes and systems.
• Design and deliver training programs for stakeholders on updated workflows and tools.

6. Performance Monitoring & Reporting

• Establish and monitor KPIs to evaluate the impact of improvements.
• Analyze performance metrics to identify further enhancement opportunities and inform strategic decisions.

7. Global Collaboration & Career Growth

• Support global operational initiatives and position for future international career development opportunities.

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