3,832 Operational Management jobs in Singapore

Job Purpose:

This position is responsible for overseeing the day-to-day operations of a business outlet, including employee development and management, inventory control, profit optimization, and customer satisfaction.

Main Responsibilities:

• Manage all aspects of an outlet with accountability to the Area Manager for efficient service delivery.
• Implement company standards and service levels to enhance sales and minimize costs.
• Ensure accurate banking of daily sale collections and completion of administrative duties in a timely manner.
• Enforce sanitary practices for food handling, cleanliness, and kitchen maintenance.
• Supervise portion control and quantities of preparation to minimize waste.
• Estimate food needs and place orders with procurement.
• Provide exceptional customer service and respond promptly to complaints.
• Guarantee proper security procedures are in place to protect staff and assets.
• Reduce the risk of injury and accidents by maintaining a safe working environment.
• Make informed decisions, schedule shifts, and plan operations.
• Conduct employee interviews, direct recruitment, and termination processes.
• Facilitate employee orientation, training, and performance evaluations.

Requirements:

• Diploma with at least one year's experience in the Food and Beverage or Hospitality Industry
• Shift work, Public Holidays, and weekends required
• Working six days a week
• Physically fit to stand for extended periods

Operational Excellence Manager Opportunity

Our ideal candidate will be responsible for overseeing daily restaurant operations, ensuring superior service and customer satisfaction, and maintaining high product quality standards.

Key Responsibilities:

• Coordinate Front of the House and Back of the House restaurant operations to ensure seamless execution
• Deliver exceptional customer experiences and maximize satisfaction through prompt and courteous service
• Respond efficiently and effectively to customer complaints to maintain a positive reputation
• Regularly review product quality and research new suppliers to optimize offerings
• Organize and supervise shifts to meet operational needs
• Appraise staff performance and provide constructive feedback to improve productivity
• Estimate future needs for goods, kitchen utensils, and cleaning products to ensure efficient resource allocation
• Ensure compliance with sanitation and safety regulations to protect customers and employees
• Maintain a positive brand image by implementing effective marketing strategies
• Control operational costs and identify measures to reduce waste and optimize resources
• Develop detailed reports on weekly, monthly, and annual revenues and expenses to inform business decisions
• Promote the brand in the local community through word-of-mouth and event marketing
• Recommend strategies to reach a broader audience through targeted advertising and social media engagement
• Train new and current employees on best practices for customer service and retention
• Implement policies and protocols to ensure long-term operational success

About the Role:

This role involves leading the consolidation of the bi-monthly Enterprise Risk Management (ERM) dashboard, incorporating operational risks, technology risk, and compliance risks. Additionally, you will be responsible for supporting the preparation of group-wide reports for internal/external stakeholders.

Key Responsibilities:

• Consolidate the ERM dashboard to provide a comprehensive view of operational risks.
• Support report preparation for stakeholders.
• Assist in annual ORM Business Continuity Management review.
• Undertake ad-hoc tasks as directed by management.
• Ensure business and regulatory compliance risks are managed effectively.
• Stay informed about industry trends and emerging threats related to regulatory compliance.

Requirements:

• Bachelor's degree with at least 5 years of experience in Financial industry, Operational Risk Management or Audit.
• Strong communication and interpersonal skills.
• Able to work independently and collaboratively.

Desirable Skills:

• Enterprise Risk Management
• Risk Management
• Operational Risk Management
• Compliance
• Business Continuity Management

What We Offer:

• Opportunity to work on high-profile projects.
• Collaborative team environment.
• Professional development opportunities.

The individual will support the Group Operational Risk Management (ORM) Team in enhancing governance activities and implementing ORM activities across the organization.

• Consolidate the bi-monthly Enterprise Risk Management (ERM) dashboard, covering areas such as operational risks, technology risks, compliance risks, etc.
• Assist in the preparation of group-wide reports for submission to internal and external stakeholders.
• Support the ongoing annual ORM Business Continuity Management review.
• Undertake ad-hoc tasks and responsibilities as assigned.
• Take accountability for identifying business and regulatory compliance risks and implementing measures to mitigate them.
• Stay updated on industry trends, regulatory compliance, emerging threats, and technologies to better understand and mitigate risks.
• Proactively highlight potential concerns/risks and share best practices in risk management.

• Can manage multiple workstreams while meeting tight deadlines.
• Possess strong writing skills and have experience in creating visually appealing presentations.

• A Bachelor's degree with at least 5 years of relevant work experience, preferably in the financial industry, Operational Risk Management, or Audit.
• Strong communication and interpersonal skills.
• Ability to work independently as well as collaboratively.
• Ability to multitask and thrive under pressure.
• Proactive, resourceful, and capable of handling difficult situations.
• Strong analytical and problem-solving skills.
• High level of integrity, accountability, and a positive attitude toward teamwork.
• Takes initiative to improve existing processes and is adaptable to change.

• Champion and embody core values in daily tasks and interactions.
• Demonstrate integrity and accountability at all times.
• Drive improvements and embrace change proactively.
• Take responsibility for managing business and regulatory compliance risks, ensuring effective mitigation measures.
• Stay informed on industry trends, regulatory compliance, and emerging threats to proactively identify and manage potential risks.

If you believe you fit the requirements for the role, please submit your application below or drop us an email directly quoting the job title.

Due to an anticipated high volume of applicants, we regret that only shortlisted candidates will be notified. The information provided is for recruitment purposes only.

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Cornerstone Global Partners (EA License Number: 19C9859) is an affirmative equal-opportunity employer and recruitment firm. We evaluate qualified applicants without regard to race, colour, religion, creed, gender, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class.

Eugene Then

EA Registration Number: R22104742.

Cornerstone Global Partners Pte Ltd (EA License: 19C9859)

Operational Risk Management Specialist

Job Summary

• We are seeking an experienced Operational Risk Management professional to manage operational risks, technology risk, and compliance risks.

Key Responsibilities

• Develop a bi-monthly dashboard to consolidate enterprise-wide risks, including operational risks, technology risk, and compliance risks.
• Provide support for group-wide reports submissions to internal and external stakeholders.
• Assist in the annual review of business continuity management practices.
• Take ownership of identifying business and regulatory compliance risks and implementing mitigation strategies.
• Maintain awareness of industry trends on regulatory compliance, emerging threats, and technologies to safeguard the organization.
• Highlight potential concerns and share best risk management practices.

Requirements

• Bachelor's degree with at least 5 years of experience in Financial services, Operational Risk Management, or Audit.
• Strong communication and interpersonal skills.
• Able to work independently and collaboratively.
• Able to multitask and work under pressure.

About Us

Our company provides expert solutions for businesses and job seekers alike.

About this Role:

This position supports the operational risk management team by enhancing governance activities and implementing risk mitigation strategies across the organization.

• Consolidate a bi-monthly enterprise risk management dashboard to identify operational, technology, compliance risks etc.
• Assist in preparing group-wide reports for submission to internal and external stakeholders.
• Support ongoing annual business continuity reviews.
• Undertake ad-hoc tasks as assigned.

1. Identify, assess, and mitigate operational risks impacting the organization.
2. Develop and implement effective risk management strategies.
3. Collaborate with cross-functional teams to enhance governance activities.
4. Analyze data to inform business decisions.

• Bachelor's degree with at least 5 years of relevant work experience preferably in financial industry, operational risk management, or audit.
• Strong communication and interpersonal skills.
• Ability to work independently and collaboratively.
• Ability to multitask and thrive under pressure.
• Proactive resourceful and capable of handling difficult situations.

• Demonstrate integrity accountability and core values in daily tasks.
• Drive improvements and adapt to change proactively.
• Stay informed on industry trends regulatory compliance and emerging threats.

This is an exciting opportunity for a skilled risk professional to make a real impact on our organization's risk management capabilities.

Operational Risk Management Specialist

Job Description

• To collaborate with key stakeholders to develop and implement operational resilience strategies across APAC regions.
• Review, monitor, and analyze Operational Risk Events (OREs) and Key Risk Indicators (KRIs) for reporting at risk management committees/meetings.
• Assess new product applications and risk reporting from an operational risk management perspective.
• Perform regular reviews of regional and local operational risk-related policies and procedures.
• Organize and conduct operational risk management-related meetings and training.
• Foster a strong operational risk culture.

Required Skills and Qualifications

• Good knowledge of Operational Risk Management-related regulatory requirements and industry standards.
• Proficiency in ICAAP, RCSA, operational resilience concepts, and non-financial risk management.
• Minimum 2-3 years of experience in operational risk management, preferably in banking or financial services.
• Excellent project management skills and experience.
• Ability to perform gap analysis of operational risk management policies and processes against new regulatory requirements and guidelines.
• Self-starter and a critical thinker.
• Proactive, resourceful, and able to think strategically and tactically.
• Certifications such as FRM, PRM, or any Operational Risk or Business Continuity Management-related qualifications would be advantageous.
• Able to multitask and work independently under tight timelines.
• Strong oral and written communication skills.
• Strong stakeholder management skills.
• Culturally sensitive.

Benefits

• Opportunity to develop operational resilience strategies.
• Collaborative work environment.
• Promotion of a strong operational risk culture.

Others

• Must be willing to learn and adapt.
• Positive attitude towards change.

We are seeking a skilled Operational Risk Management Specialist to join our team. As an Operational Risk Management Specialist, you will play a key role in identifying and mitigating risks that could impact our organization.

• You will develop, implement, and enhance Operational Risk Management framework policies and procedures to ensure effective risk control.
• Conduct regular reviews of existing RCSA, KRI, Risk Event reporting, and other OR tools and methodologies to identify areas for improvement.
• Coordinate the development and approval of new products, ensuring adherence to established operational risk management frameworks.
• Lead the Business Continuity Management (BCM) framework, including business impact analysis, recovery strategies, testing, and crisis management support.
• Maintain a thorough understanding of Fraud Risk Management principles and monitor/report suspicious activity.
• Perform comprehensive outsourcing risk assessments to ensure third-party vendors meet organizational standards.
• Design and deliver training programs to promote a culture of risk awareness across the organization.
• Manage the risk assessment process to identify control weaknesses and recommend corrective actions.
• Ensure annual system access reviews are completed in accordance with internal policies.
• Act as secretary to the Outsourcing Committee and lead discussions on outsourcing-related matters.
• Prepare information for various reports, including Head Office and internal risk committee requirements.
• Provide assistance with regulatory, internal, and external audit inquiries as needed.

Requirements:

• Recognized bachelor's degree or higher in Business or a related field.
• At least 3 years of relevant experience in a similar capacity, preferably in the banking industry.
• Strong knowledge of local rules and regulations, with a focus on operational risk management.
• Excellent interpersonal skills to effectively communicate with stakeholders across multiple departments.

Job Title:

The Operational Risk Management Professional will perform independent assessment of root causes and mitigating actions for issues/errors as well as any subsequent escalation and reporting.

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