119 Operational Excellence jobs in Singapore

Join to apply for the Director, Operational Excellence - CSG role at Health Sciences Authority

Join to apply for the Director, Operational Excellence - CSG role at Health Sciences Authority

(What the role is)

Director, Operational Excellence – Corporate Services Group

(What the role is)

Director, Operational Excellence – Corporate Services Group

HSA is embarking on an exciting journey to transform our core mandates in blood services, healthcare regulations and forensic medicine and scientific services. We are seeking an exceptional leader to spearhead this transformation as our Director, Operational Excellence who will combine strategic thinking with strong execution capabilities.

This is a unique opportunity to partake in large-scale and impactful transformative healthcare projects, working with both public and private sector partners to enhance service delivery and regulatory effectiveness.

(What you will be working on)

What this role is:

You will report directly to the CEO, focusing on driving strategic change initiatives while working in close partnership with subject matter experts across three business groups who will continue to maintain operational excellence in their respective domains.

In this pivotal role, you will direct three major strategic initiatives for a start:

Strategic Transformation of Blood Services

• Lead the pioneering initiative to transform blood collection and banking services through strategic partnerships with private sector vendors
• Architect new operating models that enhance service delivery while maintaining the highest standards of safety and quality, with a primary focus on outsourcing certain functions
• Design and implement innovative frameworks for vendor management and quality assurance
• Drive digital transformation and process automation across blood banking operations
  
  
  

• Steer the redesign of front-facing health regulatory operations, specifically creating a one-stop health regulatory hub to deal with queries, concerns and feedback from stakeholders and members of the public
• Lead the integration of related regulatory functions currently distributed across different organisations, specifically how to enhance the health regulatory operations to be more efficient and pro-enterprise
• Drive potential merger and acquisition initiatives to optimise regulatory oversight
• Develop innovative regulatory approaches that maintain robust safety standards while enhancing efficiency
  
  
  

• Develop and maintain standard operating procedures for evidence handling between forensic labs, law enforcement, and medical examiners to streamline workflows and reduce processing delays
• Design and implement quality assurance protocols for forensic analyses and medical examinations, ensuring consistency and reliability across different departments and institutions
• Establish clear protocols for handling public enquiries and requests related to forensic cases, ensuring timely and appropriate responses while maintaining confidentiality
• Lead continuous improvement initiatives to identify and address inefficiencies in forensic workflows and stakeholder interactions
  
  
  

• Drive transformational change across HSA's operations while ensuring business continuity
• Provide direction to operations within and across business groups
• Lead complex stakeholder management across public and private sector partners
• Develop and execute strategies for successful public-private partnerships
• Champion change management initiatives during organisational transformation
  
  
  

• Optimise end-to-end operations across HSA’s core functions
• Establish clear performance metrics, standardising operational procedures, and driving continuous improvement in service delivery and cost optimisation
• Implement data-driven decision-making frameworks
• Drive innovation and digital transformation initiatives
  
  
  

• Build and manage strategic relationships with private sector partners
• Lead negotiations for outsourcing initiatives and strategic partnerships
• Align stakeholder interests across multiple organisations
• Drive collaborative initiatives with healthcare institutions and industry partners
  
  
  

• Minimum 15 years of relevant experience, with at least 8 years in senior operational management roles within healthcare or related industries
• Advanced degree in Healthcare Administration, Business Administration, or related field
• Proven track record in managing large-scale healthcare projects and vendor relationships
• Strong understanding of healthcare regulations, quality standards, and blood collection protocols
• Demonstrated experience in change management and stakeholder engagement
• You should be comfortable managing complexity, driving change across multiple stakeholders, and maintaining high standards while implementing innovative solutions
  
  
  

• Opportunity to lead transformational healthcare projects
• Complex, challenging role with significant scope for innovation
• Competitive remuneration package commensurate with experience
  
  
  

• Seniority level Director

• Employment type Full-time

• Job function Administrative
• Industries Public Safety

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• Lead the pioneering initiative to transform blood collection and banking services through strategic partnerships with private sector vendors
• Architect new operating models that enhance service delivery while maintaining the highest standards of safety and quality, with a primary focus on outsourcing certain functions
• Design and implement innovative frameworks for vendor management and quality assurance
• Drive digital transformation and process automation across blood banking operations
  
  
  

• Steer the redesign of front-facing health regulatory operations, specifically creating a one-stop health regulatory hub to deal with queries, concerns and feedback from stakeholders and members of the public
• Lead the integration of related regulatory functions currently distributed across different organisations, specifically how to enhance the health regulatory operations to be more efficient and pro-enterprise
• Drive potential merger and acquisition initiatives to optimise regulatory oversight
• Develop innovative regulatory approaches that maintain robust safety standards while enhancing efficiency
  
  
  

• Develop and maintain standard operating procedures for evidence handling between forensic labs, law enforcement, and medical examiners to streamline workflows and reduce processing delays
• Design and implement quality assurance protocols for forensic analyses and medical examinations, ensuring consistency and reliability across different departments and institutions
• Establish clear protocols for handling public enquiries and requests related to forensic cases, ensuring timely and appropriate responses while maintaining confidentiality
• Lead continuous improvement initiatives to identify and address inefficiencies in forensic workflows and stakeholder interactions
  
  
  

• Drive transformational change across HSA's operations while ensuring business continuity
• Provide direction to operations within and across business groups
• Lead complex stakeholder management across public and private sector partners
• Develop and execute strategies for successful public-private partnerships
• Champion change management initiatives during organisational transformation
  
  
  

• Optimise end-to-end operations across HSA’s core functions
• Establish clear performance metrics, standardising operational procedures, and driving continuous improvement in service delivery and cost optimisation
• Implement data-driven decision-making frameworks
• Drive innovation and digital transformation initiatives
  
  
  

• Build and manage strategic relationships with private sector partners
• Lead negotiations for outsourcing initiatives and strategic partnerships
• Align stakeholder interests across multiple organisations
• Drive collaborative initiatives with healthcare institutions and industry partners
  
  
  

• Minimum 15 years of relevant experience, with at least 8 years in senior operational management roles within healthcare or related industries
• Advanced degree in Healthcare Administration, Business Administration, or related field
• Proven track record in managing large-scale healthcare projects and vendor relationships
• Strong understanding of healthcare regulations, quality standards, and blood collection protocols
• Demonstrated experience in change management and stakeholder engagement
• You should be comfortable managing complexity, driving change across multiple stakeholders, and maintaining high standards while implementing innovative solutions
  
  
  

• Opportunity to lead transformational healthcare projects
• Complex, challenging role with significant scope for innovation
• Competitive remuneration package commensurate with experience
  
  
  

Join to apply for the Senior Executive / Executive, Operational Excellence role at PaxOcean

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Join to apply for the Senior Executive / Executive, Operational Excellence role at PaxOcean

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Job Description

This position is for PaxOcean Group, a company under Kuok Group Singapore.

The Senior Executive / Executive, Operational Excellence, is to develop and implement operational excellence by utilizing resources, technologies, and processes to maximize value delivery. This role emphasizes delivering high-quality outcomes to internal and external customers while fostering sustainable growth. It is ideal for a motivated individual passionate about driving change, inspiring teams, and delivering excellence. As a key member of the team, you will require to drive together for process improvements, reducing costs, and enhancing overall efficiency. Your expertise in lean principles, continuous improvement, and data-driven decision-making will help us achieve our goals and exceed customer expectations.

Job Description

This position is for PaxOcean Group, a company under Kuok Group Singapore.

The Senior Executive / Executive, Operational Excellence, is to develop and implement operational excellence by utilizing resources, technologies, and processes to maximize value delivery. This role emphasizes delivering high-quality outcomes to internal and external customers while fostering sustainable growth. It is ideal for a motivated individual passionate about driving change, inspiring teams, and delivering excellence. As a key member of the team, you will require to drive together for process improvements, reducing costs, and enhancing overall efficiency. Your expertise in lean principles, continuous improvement, and data-driven decision-making will help us achieve our goals and exceed customer expectations.

Roles And Responsibilities

• Collaborate with senior leaders to develop a comprehensive operational excellence strategy aligned with the company's strategic objectives.
• Identify areas for process improvement, design and implement new processes, and standardize existing ones to increase efficiency and reduce waste.
• Apply Lean Principles and Six Sigma methodologies to drive continuous improvement initiatives across the organization.
• Gather, generate reports and analyze data to identify trends, opportunities, and challenges for improvement and recommend actionable insights.
• Collaborate change management efforts to ensure successful adoption of new processes, technologies, and policies across the organization.
• Effectively communicate with stakeholders, including senior leadership, teams, and customers, to ensure transparency and engagement throughout operational excellence initiatives.
• Develop and maintain metrics to measure progress towards operational excellence goals and provide regular reporting to stakeholders.
  
  

• Diploma or Degree in Engineering, Business, Operations Management or relevant discipline.
• At least 2-5 years of relevant industry experience in Company operations.
• Proven track record in identifying and generate reports in the area of operational excellence, process improvement, and/ or related leadership roles.
• Well versed in the application of Lean Management, Six Sigma, Value-Stream Mapping and/or other Operations Excellence tools (certified Six-Sigma Green Belt or higher is preferred)
• Experience in the preparation and roll-out of company-wide Operations Excellence programs.
• Knowledge of Shipyard Operations and/ or Operational Process will be advantageous.
• Team player with high initiative, demonstrated planning skills, strong data-driven analytical abilities and proven performance in operation problem-solving.
• Ability to build strong relationships and partners with key stakeholders to build trust and influence at multiple levels within the organization through effective communication.
• Proven organizational and leadership skills to motivate and influence others positively to drive for results.
• Outstanding communication and presentation skills.
• Excellent verbal and written communication skills.
• Availability to travel for short trip.

• Seniority level Executive

• Employment type Full-time

• Job function Business Development and Sales
• Industries Shipbuilding

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We are seeking a motivated and proactive Senior Executive/Assistant Manager to support the Director in overseeing day-to-day HR and recruitment project operations. This role encompasses a full spectrum of HR and operations responsibilities, with a strong emphasis on project management and business development.

What We Offer

• Hybrid Mode
• Monday - Friday; Office Hours (9 am to 6 pm/10 am to 7 pm)
• East Region (Walking distance from Tai Seng MRT station)
• Exposure using HRMS (Info-Tech) and ATS (Manatal) is a PLUS

Talent Acquisition

• Identify and attract qualified candidates through job portals, social media, referrals, and networking events.
• Conduct preliminary interviews to evaluate candidates' skills, experience, and cultural alignment.
• Partner with our clients to understand their hiring needs and deliver tailored recruitment solutions.
• Manage interview scheduling, assessments, and reference checks for a smooth hiring process.
• Manage and update candidate records via applicant tracking systems and recruitment databases.
• Ensure timely communication and engagement to provide a professional and positive recruitment journey.

Business Development

• Identify and pursue new business leads and partnerships to grow the recruitment client base.
• Develop strong relationships with existing and potential clients to understand their hiring needs and deliver value-added services.
• Present tailored talent solutions and service offerings to clients, showcasing how we can meet their workforce requirements.
• Stay informed of industry trends, competitor activity, and market developments to drive strategic business growth.
• Work towards meeting recruitment targets and business development KPIs, contributing to the agency's overall growth.

Qualifications

• Diploma or Degree in Human Resources, Business, or a related field; equivalent work experience will be considered.
• Strong verbal and written communication skills, with the ability to engage effectively with candidates and clients.
• Excellent organisational and time management abilities, with a keen eye for detail.
• Self-motivated and able to work both independently and collaboratively in a fast-paced environment.
• Proficient in applicant tracking systems (ATS), CRM platforms, and other HR or recruitment software.
• Driven, people-oriented, and passionate about connecting top talent with the right career opportunities.

Job ID: L8W4375V

If you are proactive, detail-oriented, and thrive on building meaningful connections, we would love to hear from you.

We offer a competitive remuneration package, inclusive of an attractive salary and benefits, to the right candidate. Interested applicants are invited to submit a detailed resume (in Microsoft Word format) to .

We thank all applicants for their interest, and regret that only shortlisted candidates will be notified.

Gibson Tham l Educare Human Capital
Reg No.: R1988659 l EA No.: 11C4731
9 Little Road #02-01 Singapore 536985

Company description:


About Us

Headquartered in Singapore, SATS Ltd. is one of the world's largest providers of air cargo handling services and Asia's leading airline caterer. SATS Gateway Services provides airfreight and ground handling services including passenger services, ramp and baggage handling, aviation security services, aircraft cleaning and aviation laundry. SATS Food Solutions serves airlines and institutions, and operates central kitchens with large-scale food production and distribution capabilities for a wide range of cuisines.

SATS is present in the Asia-Pacific, the Americas, Europe, the Middle East and Africa, powering an interconnected world of trade, travel and taste. Following the acquisition of Worldwide Flight Services (WFS) in 2023, the combined SATS and WFS network operates over 215 stations in 27 countries. These cover trade routes responsible for more than 50% of global air cargo volume. SATS has been listed on the Singapore Exchange since May 2000. For more information, please visit

At SATS, people are our greatest asset and we build our success on the knowledge, expertise and performance of every contributor, by embracing diversity and uniqueness. As part of our holistic approach and commitment to embracing FAM (Fulfilling, Appreciated, Meaningful) in the workplace, we offer the runway to develop Fulfilling careers that foster your career growth, recognising and Appreciating the strength of talent and capabilities that we continue to build internally; and inspiring and encouraging each other to make Meaningful contributions in the work we do at SATS.

This role reports to the Singapore Hub team, and looks at strengthening hub performance through continuous improvement and quality service delivery.

In this role, you will lead a team and work with stakeholders to drive cost management programs and service improvement programs across all the ground handling units in Singapore. Adopting Lean Six Sigma methodology, build a culture of continuous improvement within the business, as well as to achieve productivity gains and operational excellence. You are expected to:

• Design, lead, and drive the development and full implementation of group-wide continuous improvement and operational excellence programs aligned with the company's strategic objectives.
• Drive process improvement initiatives across all functional areas in Singapore Hub to enhance productivity, efficiency, and quality.
• Conduct regular reviews of operational processes and procedures to identify opportunities for improvement, drive growth and performance.
• Conduct deep dives of defects in operations and drive performance through thorough diagnostic investigation and effective solutioning to resolve issues at root cause.
• Challenge the status quo, develop, and execute strategies to improve operational efficiency and effectiveness through simplification or elimination.
• Adopt a problem-solving approach with active change management
• Leverage productivity metrics and performance measurements to achieve operational delivery at the highest standards, fulfilling customer satisfaction and SLAs, and ensuring adherence to company standards, industry standards, regulatory standards, and compliance requirements.
• Create and implement Key Performance Indicators (KPIs) and build data dashboards to monitor, report and review operational performance, for timely informed business decisions.
• Foster a culture of continuous improvement, as well as ownership of performance and processes, right down to the individuals on the ground.
• Develop a skilled pool of Continuous Improvement (CI) resources across functions.
• Lead and mentor cross-functional teams in the adoption of Lean, Six Sigma, and other operational excellence tools, including mentorship of Yellow Belt and Green Belt projects.
• Align with local, regional and global best practices and programs, and the group's business strategies.
• Be proficient in project management, able to manage multiple projects simultaneously and deliver results on time and on budget.

• Master / Bachelor Degree in Engineering, Science or relevant discipline
• 10 years of experience in a leadership position in an operations related field and/or process engineering
• Proven experience in a similar role and setup, with focus on operational excellence, process improvement and change management. Knowledge of either service/processing/manufacturing/aviation industry will be advantageous
• Strong knowledge and well versed in the application of Lean Management, Six Sigma, Value-Stream Mapping, Kaizen and/or other Operations Excellence tools (certified Lean Six-Sigma Black Belt or higher is highly desirable).
• A team leader with proven track record in conceptualisation, devising strategies and roll-out of company-wide Operations Excellence programs.
• Demonstrated excellent leadership and team management skills, preferably with experience in building up and/or developing new team.
• A team player with high Initiative, demonstrated planning skills, strong data-driven analytical abilities and proven performance in operations problem-solving.
• Demonstrated ability to interact and work effectively across functional teams and at multiple levels within the organization (including C-suites), as well as able to build trust and strong relationship with external stakeholders.
• Proven organizational and leadership skills to inspire, motivate and influence others positively to drive performance and results.
• Excellent verbal and written communication skills, and presentation skills.
• Proficient in analytical, statistical and data dashboarding (e.g. Power BI) tools is preferred.

Join to apply for the Deputy Director, Risk Management, Operational Excellence & Compliance role at Health Promotion Board

Join to apply for the Deputy Director, Risk Management, Operational Excellence & Compliance role at Health Promotion Board

Overview

Looking for a job that actually makes a difference?

(What the role is)

Overview

Looking for a job that actually makes a difference?

Join us at the Forefront of Shaping Healthier Lives

The Health Promotion Board’s vision is to make Singapore a nation of healthier people.

Come be a part of this journey if you’re passionate about creating boundary-pushing work that drives behavioural change.

(What you will be working on)

What You Can Expect

Reporting to the Director (Risk Management, Operational Excellence and Compliance), you will be instrumental in shaping and executing HPB's risk management strategy. Leading a dedicated team, you will serve as the subject matter expert in Enterprise and Operational Risk Management, overseeing HPB’s Integrated Risk Management System, driving Control Self-Assessment initiatives, managing incident management and reporting Key Risk Indicators.

As Deputy Director (Risk Management, Operational Excellence and Compliance), you will work closely with Senior Management and stakeholders, you will partner with business units to identify, assess and mitigate risks effectively, whilst strengthening HPB’s risk governance framework and business continuity plans. The role requires you to balance strategic oversight with practical implementation to ensure risk management practices align with HPB’s organisational objectives and risk appetite. As a key thought leader, you will enhance and advance risk monitoring, reporting, and mitigation strategies whilst building strong partnerships across divisions to embed effective risk management practices. Your leadership will be crucial in cultivating a risk-aware culture, enhancing monitoring capabilities, and embedding robust risk management practices that contribute to the organisation's long-term resilience.

(What we are looking for)

What An Ideal Candidate Looks Like (job Requirements)

• Relevant University qualifications; Professional certifications in risk management or related fields would be advantageous
• An experienced risk management leader with at least 15 years of progressive experience in enterprise risk management, consulting, or audit roles within large organisations. Expert knowledge in risk management governance, processes, and the monitoring of risks using Key Risk Indicators.
• Have a proven track record in:
• Implementing and enhancing Enterprise Risk Management (ERM), Operational Risk Management (ORM), and Business Continuity Management (BCM) frameworks
• Applying international standards including ISO 31000, ISO 22301, and COSO frameworks
• Developing and deploying risk assessment methodologies, scoring models, and risk appetite frameworks
• Leading organisation-wide risk management initiatives and driving cultural transformation
• Managing complex stakeholder relationships across all organisational levels
• Possess strong business acumen, excellent analytical capabilities, and demonstrated ability to lead, influence and drive change, coupled with experience in driving change and building risk culture, will be essential.
• Ability to build relationships and partner with stakeholders to deliver on shared objectives.
• Confidence in decision-making in highly matrixed, complex & ambiguous situations.
• Analytical thinker with strong quantitative skills and demonstrated experience in developing actionable insights.
• Strong project and process management skills; Proven ability to handle multiple priorities simultaneously.

• Seniority level Director

• Employment type Full-time

• Job function Finance and Sales
• Industries Wellness and Fitness Services

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Job Description

• Analyse and interpret operational data to identify operational issues and provide solutions which optimise service levels, efficiency and overall process flows
• Develop and prepare regular statistical reports and monitoring tools on project operation performance – performance reports, productivity reports, lost orders reports, stuck orders reports etc
• Perform reviews of standard operating procedures to streamline and automate operations
• Review and analyse room for improvement in tackling top losses
• Work closely with interdepartmental stakeholders to conceptualise and implement improvements and new processes for SPX operations
• Work with cross-functional teams to identify projects opportunities and compile a quantitative business case for support and approval of the project
• Manage internal team dedicated to investigate Level 2 Customer complaints and non-conformance issues
  
  

• Degree in Operation Management or Supply Chain is preferred
• 3 - 5 years working experience in operations, change management, project management, logistics and supply chain preferred
• Capable of applying problem solving methodologies to propose corrective action plans, including root cause analysis and preventative measures proposal
• Capable of developing and documenting new and existing business processes to identify improvement opportunities.
• Proactive and responsible individual that is able to work independently in a fast-paced environment
• Comfortable with using SQL to extract data and explore patterns
• Proficient in Microsoft Office tools, especially Excel
• Able to perform analysis independently and present professionally
• Get hands dirty - changing processes requires being on the ground with relevant stakeholders
• Strong communication and persuasive skills to communicate change at all levels within the organisation
• Flexible and adaptable to change; able to take high-level instructions to develop detailed approach to analytical assignments
• Able to work in multiple sites across Singapore, as per required

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Other
• Industries Internet Marketplace Platforms and Technology, Information and Internet

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Join to apply for the Information Technology - Manager IT Service Management (Service Resiliency & Operational Excellence) role at Singapore Airlines

Join to apply for the Information Technology - Manager IT Service Management (Service Resiliency & Operational Excellence) role at Singapore Airlines

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Job Description

Requirements

Job Description

The successful candidate will play an integral role within the IT Service Management Ops leadership team. Armed with a strategic focus and experience in application infrastructure resiliency as well as operational stability the candidate is expected to lead the swift service recovery from complex incidents and managing disaster recovery ensuring high service availability and customer satisfaction in IT service delivery. This position is crucial in ensuring operational stability, which includes leading improvements through process review/transformation and implementation of new initiatives and tools.

Key Responsibilities:

• Take ownership of critical incidents, facilitating resolution with the parties involved, and conducting thorough root cause analyses and post-incident reviews to boost system resilience.
• Transforming and driving operational excellence and system resilience by proactively preventing defects and eliminating inefficiencies in current processes.
• Continuously review the governance and processes of IT Service Management, proposing improvements or new methods to maintain operational agility and stability.
• Providing technical leadership and training to ITSM teams, including offshore resources, and mentoring them in their professional development.
• Align ITSM ITIL practices with various IT teams to prepare them for operational readiness, and managing changes and incidents to maintain efficient service delivery and system resilience.
• Develop technical talent and leadership in the team through upskilling programs and continuous feedback.
• Take accountability for service delivery performance, meeting customer expectations, and driving future demand.
  
  

• Possess a degree in Information Technology or related fields with Infrastructure Library (ITIL)/Service Integration and Management (SIAM) certification
• At least 8-10 yrs of relevant experience in IT Infrastructure Operations and IT Service Management inclusive of at least 3 years in leadership role
• Proven proficiency in utilizing Agile methodologies for operations management.
• Certification in Business Continuity Management (BCM) is preferred but not mandatory
• Knowledge and hands-on experience with the ServiceNow Platform are preferred, with certifications in ITSM CAS, CAD, or CIS considered a bonus.
• Familiarity with network and cloud technologies (public, private), including Linux, Wintel, VMware, and DevOps.
• Proficiency in collaboration tools such as Microsoft Teams, Sharepoint, JIRA, and Confluence, and monitoring/orchestration platforms like ScienceLogic, Splunk, and APM.
• Ability to:
• Provide strategic direction and leadership to the service management team and influence management decisions with technical insight.
• Building and leading teams to maximize strengths and identify development areas, integrating automation and AI capabilities/solutions.
• Thrive in independent and team-based, hybrid environments with a mix of insourced and outsourced operational delivery
• Engage stakeholders as an advocate for operational resilience, excellence, and standards, driving best practices across work streams while incorporating automation and AI.
• Balance and manage multiple priorities in a fast-paced, growing environment, ensuring effective balance and prioritization in a fast-paced, rapidly growing environment.
• Navigate and escalate complex, multifaceted customer requests or initiatives, demonstrating agility and problem-solving skills
• Demonstrate leadership in overseeing Operations (on-premise and Multi-Cloud), including Major Incidents, IT Operations Command Centres, CAB Change Management, and Service Desk management, coordinating hybrid teams for stability and service excellence.
• Adaptive and responsive to dynamic environments.
• A proven track record in managing IT service delivery Command Centre and ServiceDesk operations, and addressing infrastructure support escalations (e.g., network systems, storage).
• Excellent communication skills across organizational levels, including executive management, supported by strong interpersonal skills, a positive outlook, flexible and adaptable approach.

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Information Technology
• Industries Airlines and Aviation

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