704 Operational Excellence jobs in Singapore

Head, Continuous Improvement (Hub Performance & Operational Excellence)
Join to apply for the Head, Continuous Improvement (Hub Performance & Operational Excellence) role at SATS Ltd.
About SATS
SATS Ltd. is headquartered in Singapore and is one of the world’s largest providers of air cargo handling services and Asia’s leading airline caterer. SATS Gateway Services provides airfreight and ground handling services including passenger services, ramp and baggage handling, aviation security services, aircraft cleaning and aviation laundry. SATS Food Solutions serves airlines and institutions, and operates central kitchens with large-scale food production and distribution capabilities for a wide range of cuisines. SATS is present in the Asia-Pacific, the Americas, Europe, the Middle East and Africa, and the combined SATS and WFS network operates over 215 stations in 27 countries.
Why Join Us
At SATS, people are our greatest asset and we build our success on the knowledge, expertise and performance of every contributor, by embracing diversity and uniqueness. We offer a holistic approach and commitment to fostering fulfilling careers that support career growth and meaningful contributions in the workplace.
Key Responsibilities
This role reports to the Singapore Hub team and focuses on strengthening hub performance through continuous improvement and quality service delivery.
Lead a team and work with stakeholders to drive cost management programs and service improvement programs across all ground handling units in Singapore.
Adopt Lean Six Sigma methodology to build a culture of continuous improvement and achieve productivity gains and operational excellence.
Design, lead, and drive the development and full implementation of group-wide continuous improvement and operational excellence programs aligned with the company’s strategic objectives.
Drive process improvement initiatives across all functional areas in the Singapore Hub to enhance productivity, efficiency, and quality.
Conduct regular reviews of operational processes and procedures to identify opportunities for improvement, drive growth and performance.
Conduct deep dives of defects in operations and drive performance through root-cause analysis and effective solutioning.
Challenge the status quo and develop strategies to improve operational efficiency through simplification or elimination.
Adopt a problem-solving approach with active change management.
Leverage productivity metrics and performance measurements to achieve optimal operational delivery, customer satisfaction, SLAs, and compliance with standards.
Create and implement KPIs and data dashboards to monitor, report, and review performance for informed decisions.
Foster a culture of continuous improvement and ownership of performance and processes at all levels.
Develop a skilled pool of CI resources across functions.
Lead and mentor cross-functional teams in Lean, Six Sigma, and other operational excellence tools, including Yellow Belt and Green Belt projects.
Align with local, regional and global best practices and the group’s business strategies.
Be proficient in project management, capable of managing multiple projects simultaneously and delivering on time and on budget.
Key Requirements
Master / Bachelor Degree in Engineering, Science or relevant discipline
10 years of experience in a leadership position in an operations related field and/or process engineering
Proven experience in a similar role with focus on operational excellence, process improvement and change management. Knowledge of service/processing/manufacturing/aviation is advantageous
Strong knowledge of Lean Management, Six Sigma, Value-Stream Mapping, Kaizen and/or other Operations Excellence tools (certified Lean Six-Sigma Black Belt or higher is highly desirable)
Proven track record in conceptualisation, devising strategies and roll-out of company-wide Operations Excellence programs
Demonstrated leadership and team management skills, with experience building or developing new teams
Strong initiative, planning skills, data-driven analytical abilities and proven problem-solving performance
Ability to interact across functional teams and at multiple levels (including C-suites) and build trust with external stakeholders
Excellent verbal and written communication and presentation skills
Proficiency in analytical, statistical and data dashboarding tools (e.g., Power BI) is preferred
Seniority level
Director
Employment type
Full-time
Job function
Other
Industries
Airlines and Aviation
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We are Reckitt

Home to the world's best loved and trusted hygiene, health, and nutrition brands. Our purpose defines why we exist: to protect, heal and nurture in the relentless pursuit of a cleaner, healthier world. We are a global team united by this purpose.

Join us in our fight to make access to the highest quality hygiene, wellness, and nourishment a right and not a privilege.

Manufacturing

Our supply chain is the backbone of our business. It's how we get our trusted products to people all over the world, safely and efficiently. And it's our talented and passionate teams that make this happen.

If you're looking for a career in supply chain, there's no better place to be than Reckitt. We offer a variety of exciting opportunities in all areas of the supply chain, from planning and procurement to manufacturing and logistics. You could join our Global Supply Planning team to develop and implement our global supply strategy, or work with our Procurement Centre of Excellence team to negotiate and manage our supplier relationships.

Our Manufacturing Excellence team help us improve the efficiency, quality and safety of our manufacturing operations, and our Logistics Excellence team develop new and innovative ways to distribute our products to customers.

About The Role
Individual is responsible for supporting Operational Excellence (OE) initiatives in continuous improvement, problem solving, developing and implementing CI system initiatives. This role will also build and manage a training system that ensures Plant employees learning initiatives are aligned with operational needs, standards and business goals.

Your responsibilities

• Supporting the execution of deployment plan and readiness of function
• Support deployment and post deployment of initiatives with close collaboration with functional representative
• Support the development and delivering of training materials
• Support and facilitate CI related workshops
• Train employees on operational excellence principles and tools
• Guide teams in applying CI applications in roll-out
• Implement monitoring systems to track Site performance
• Track and maintain CI performance
• Continuously evaluate system and provides recommendations for improvement
• Design, build and implement a structured training system in the Plant that includes onboarding, upskilling and certification processes
• Build and maintain role-specific skill-matrix, training, competency models and skill progression pathways
• Develop standardized tools and documentation such as training modules, SOPs and work instructions in collaboration with department leaders
• Train and support on-the-job function trainers in delivering consistent and effective training

The experience we're looking for

Education

• Diploma/ Degree in Engineering

Experience

• Minimum 5 years of working experience in minimum 2 years' in operational excellence related or similar
• Experience in training and development is an advantage
• Experience in supporting deployments will be an advantage
• Experience in design and building of system will be an advantage

Skills

• Strong analytical and problem-solving skills, Lean Six Sigma/ TPM
• Knowledge and experience of Operational Excellence System
• Knowledge and experience in Learning & Development system will be an advantage
• Excellent communication skills
• Strong Team player with high collaboration to ensure successful deployment of company system

Professional Certifications

• Minimum Lean Six Sigma Green Belt certification

What we offer

With inclusion at the heart of everything we do, working alongside our four global Employee Resource Groups, we support our people at every step of their career journey, helping them to succeed in their own individual way.

We invest in the wellbeing of our people through parental benefits, an Employee Assistance Program to promote mental health, and life insurance for all employees globally. We have a range of other benefits in line with the local market. Through our global share plans we offer the opportunity to save and share in Reckitt's potential future successes. For eligible roles, we also offer short-term incentives to recognise, appreciate and reward your work for delivering outstanding results. You will be rewarded in line with Reckitt's pay for performance philosophy.

Equality

We recognise that in real life, great people don't always 'tick all the boxes'. That's why we hire for potential as well as experience. Even if you don't meet every point on the job description, if this role and our company feels like a good fit for you, we still want to hear from you.

All qualified applicants will receive consideration for employment without regard to age, disability or medical condition; colour, ethnicity, race, citizenship, and national origin; religion, faith; pregnancy, family status and caring responsibilities; sexual orientation; sex, gender identity, gender expression, and transgender identity; protected veteran status; size or any other basis protected by appropriate law.

Amaris Consulting is an independent technology consulting firm providing guidance and solutions to businesses. With more than 1,000 clients across the globe, we have been rolling out solutions in major projects for over a decade – this is made possible by an international team of 7,600 people spread across 5 continents and more than 60 countries. Our solutions focus on four different Business Lines: Information System & Digital, Telecom, Life Sciences and Engineering. We're focused on building and nurturing a top talent community where all our team members can achieve their full potential. Amaris is your steppingstone to cross rivers of change, meet challenges and achieve all your projects with success.

At Amaris, we strive to provide our candidates with the best possible recruitment experience. We like to get to know our candidates, challenge them, and be able to give them proper feedback as quickly as possible. Here's what our recruitment process looks like:

Brief Call: Our process typically begins with a brief virtual/phone conversation to get to know you The objective? Learn about you, understand your motivations, and make sure we have the right job for you

Interviews (the average number of interviews is 3 - the number may vary depending on the level of seniority required for the position). During the interviews, you will meet people from our team: your line manager of course, but also other people related to your future role. We will talk in depth about you, your experience, and skills, but also about the position and what will be expected of you. Of course, you will also get to know Amaris: our culture, our roots, our teams, and your career opportunities

Case study: Depending on the position, we may ask you to take a test. This could be a role play, a technical assessment, a problem-solving scenario, etc.

As you know, every person is different and so is every role in a company. That is why we have to adapt accordingly, and the process may differ slightly at times. However, please know that we always put ourselves in the candidate's shoes to ensure they have the best possible experience.

We look forward to meeting you

ABOUT THE JOB

• Observe and analyze operational routines to identify bottlenecks and improve process efficiency
• Use performance metrics to monitor outcomes and build dashboards to support visibility across teams
• Launch and lead key improvement projects with cross-functional stakeholders
• Engage with internal teams to understand operational constraints and implement tailored solutions
• Support digitalization initiatives aimed at reducing manual effort and increasing system integration
• Promote lean practices across the organization and encourage the adoption of agile thinking
• Facilitate workshops and training to build continuous improvement capabilities within teams
• Act as a point of reference for performance optimization and best practices

ABOUT YOU

• Academic background: Degree in Industrial Engineering, Operations Management, or similar
• Hands-on experience improving manufacturing or operational systems
• Proficiency in using visualization tools such as Power BI for reporting and insights generation
• Solid understanding of continuous improvement frameworks such as Lean, Kaizen, or Six Sigma
• Exposure to pharmaceutical, life sciences, or GMP-regulated environments is advantageous
• You enjoy simplifying complexity, collaborating across departments, and challenging the status quo

WHY AMARIS?

At Amaris Consulting, we believe in creating a thriving, positive workplace where every team member can grow, connect, and make a real impact. Here's what you can expect when you join our dynamic community:

• Global Diversity: Be part of an international team of 110+ nationalities, celebrating diverse perspectives and collaboration.
• Trust and Growth: With 70% of our leaders starting at entry-level, we're committed to nurturing talent and empowering you to reach new heights.
• Continuous Learning: Unlock your full potential with our internal Academy and over 250 training modules designed for your professional growth.
• Vibrant Culture: Enjoy a workplace where energy, fun, and camaraderie come together through afterworks, networking events, and more.
• Meaningful Impact: Join us in making a difference through our CSR initiatives, including the WeCare Together program, and be part of something bigger.

Equal Opportunity

Amaris Consulting is proud to be an equal opportunity workplace. We are committed to promoting diversity within the workforce and creating an inclusive working environment. For this purpose, we welcome applications from all qualified candidates regardless of gender, sexual orientation, race, ethnicity, beliefs, age, marital status, disability, or other characteristics.

This role is responsible for overseeing administrative, warehousing, and logistics functions.

Key Responsibilities:

• Operations & Logistics Management:
• Oversee delivery schedules, vehicle planning, and route optimization for the delivery team.
• Ensure timely fulfilment of customer orders and live station setups.
• Coordinate warehouse inventory movement with warehousing staff.
• Monitor stock levels and support replenishment planning with purchasing.
• Admin Supervision:
• Supervise a three-person admin team handling sales and finance administration.
• Ensure proper issuance of invoices, records, and documents.
• Review and refine internal processes for greater efficiency.
• Attend to business phone calls and follow-ups.
• Event Crew Management:
• Maintain and schedule a pool of part-time service crew for events.
• Coordinate briefing, logistics, and customer expectations before each event.
• Track attendance and performance of service crew.
• Customer and Staff Support:
• Act as the first point-of-contact for delivery/logistics/event issues.
• Resolve operational problems swiftly.
• Liaise with management on staff discipline, leave, and performance concerns.
• Reporting & Coordination:
• Submit weekly operational reports (deliveries, event summaries, staffing).
• Assist management with manpower planning, process improvements.

Working Hours:

• 5.5 Day Work Week: Mon-Fri (8.30am - 5.30pm), Sat (8.30am - 12.30pm)
• On-Call / Standby: Weeknight event coverage via mobile.

Required Qualifications & Skills:

• Diploma/Degree in Business Administration, Logistics, or related field.
• Minimum 3-5 years' experience in operations or general management, preferably in F&B or logistics.
• Strong leadership and people management skills.
• Good problem-solving and crisis management ability.
• Proficient in Microsoft Excel, Google Workspace, and scheduling tools.

About the Role:

• We are seeking a results-driven professional to drive permanent improvement programmes across all commercial laboratories.

Key Responsibilities:

• Develop and implement initiatives to improve efficiency, quality, and productivity in laboratory operations.
• Standardise best practices, workflows, and reporting frameworks across all entities.
• Enhance Turnaround Time (TAT) as a critical performance metric for client satisfaction and service delivery.
• Evaluate, recommend, and implement IT solutions that support laboratory operations, client services, and business functions.
• Develop and lead strategies for adopting AI technologies to improve testing efficiency, data integrity, and reporting accuracy.

Requirements:

• Bachelor's degree in Engineering, Science, IT, Business or related field.
• Proven track record in continuous improvement, operational excellence, or IT/AI transformation projects.
• Familiarity with laboratory operations, testing services, or regulated industries preferred.
• Strong project management and stakeholder coordination skills.
• Analytical and problem-solving mindset with a focus on measurable outcomes (e.g., TAT improvement).

Why Join Us?

• Opportunity to work at group level, shaping the future of multiple commercial laboratory entities.
• Exposure to cutting-edge IT and AI technologies in the Testing, Inspection & Certification industry.
• Key role in improving Turnaround Time (TAT) and overall laboratory performance.
• Collaborative, innovative, and dynamic working environment.
• Career growth with direct visibility to senior management and shareholders.

Job Title: Operational Excellence Manager

As an Operational Excellence Manager, you will oversee daily operational activities and lead the Service Delivery Engineers team.

The role involves monitoring SLA performance to ensure uninterrupted operations for assigned projects and enhancing end-user experience through seamless delivery of high-quality services.

• Ensure smooth service delivery operations within assigned projects by managing daily activities, overseeing SLA performance, and leading the Service Delivery Engineers team.
• Maintain high-performing service support functions, including IT service desk, desktop support, and VIP support.
• Owner of incident, request, change, and escalation processes.
• Take ownership of major incidents to ensure coordination and effective communication.

Requirements:

• At least 5 years of experience in service delivery with a proven track record of delivering high-quality services.
• Excellent leadership and people management skills.
• Excellent written and verbal communication skills.

The role of the Operation Assistant Manager is to provide operational support and guidance in achieving business objectives. The incumbent will be responsible for driving operational efficiency, ensuring service quality, and supporting the implementation of continuous improvement initiatives.

• Strategic Alignment: Support the alignment of strategic directions and business objectives with senior leaders and assist in translating them into actionable plans within Cash Operations and Continuous Improvement.
• Initiative Development: Assist in the development and execution of short, medium, and long-term initiatives, roadmaps for the organization incorporating Operational Management, Lean Six Sigma, and Continuous Improvement methodology.
• Culture Implementation: Participate in structured daily tiered accountability meetings and promote collaborative problem-solving among operations stakeholders to implement a World-Class Operations Management culture.
• Stakeholder Engagement: Work closely with internal stakeholders to monitor opportunities and support a culture of continuous enhancement and customer satisfaction.

• Bachelor's Degree: A Bachelor's degree in Engineering or Business Administration is required.
• Certifications: Lean Six Sigma Green Belt and Lean practitioner credentials are preferred.
• Data Analytics: Formal training or certification in Data analytics or Robotic Process Automation (RPA) is highly desirable.
• Experience: A minimum of 3 years of experience within Manufacturing or Production capacity is required.
• Skills: Exceptional team/workshop facilitation skills and strong business acumen are essential.

This is an exciting opportunity for individuals who are passionate about operational excellence and continuous improvement. If you have a proven track record of delivering results in a fast-paced environment, we encourage you to apply.

To support organizational growth and operational excellence through process improvement, system design, and digitalization.

• Enhancing business performance by promoting best practices within the organization, focusing on projects related to supply chain and manufacturing activities.
• Contributing to strategic initiatives that maximize shareholder value (MSV), optimize asset utilization, and rationalize capital expenditures.

Collaborating with teams to review and streamline key processes, ensuring operating efficiency and productivity.

• Developing and implementing benchmarks for key indicators to identify improvement opportunities across the organization.
• Working with stakeholders to align operational models and workflow designs, reducing inventory holding and minimizing waste generation.
• Supporting the adoption of strong manufacturing practices to enhance product quality.

Strategically driving business growth through operational excellence and continuous improvement.

Drive operational excellence by managing day-to-day activities across various facilities.

• Leads the account team to achieve operational superiority
• Maintains a thorough understanding of contractual obligations and delivers against customer expectations
• Communicates contract deliverables, objectives, and expectations to staff members
• Develops and trains staff to enhance productivity and competencies
• Ensures compliance with company, government, and accrediting agency standards through routine maintenance of records and reports

• Delivers client projects on time and within budget
• Fosters close working relationships with customers, peers, and subordinates
• Leads site teams to achieve operational excellence
• Enhances employee morale and retention
• Sources additional ad-hoc works to increase business volume

• Bachelor's degree in engineering or a related field
• 3-5 years' experience in direct supervision of multi-building operations
• Strong organizational, interpersonal, and communication skills
• Excellent time management, teamwork, and problem-solving skills

Safety procedures and reporting must be adhered to.