831 Operational Excellence jobs in Singapore

Head, Continuous Improvement (Hub Performance & Operational Excellence)

Join to apply for the Head, Continuous Improvement (Hub Performance & Operational Excellence) role at SATS Ltd.

Head, Continuous Improvement (Hub Performance & Operational Excellence)

Join to apply for the Head, Continuous Improvement (Hub Performance & Operational Excellence) role at SATS Ltd.

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About Us
Headquartered in Singapore, SATS Ltd. is one of the world’s largest providers of air cargo handling services and Asia’s leading airline caterer. SATS Gateway Services provides airfreight and ground handling services including passenger services, ramp and baggage handling, aviation security services, aircraft cleaning and aviation laundry. SATS Food Solutions serves airlines and institutions, and operates central kitchens with large-scale food production and distribution capabilities for a wide range of cuisines.

Job Description
About Us
Headquartered in Singapore, SATS Ltd. is one of the world’s largest providers of air cargo handling services and Asia’s leading airline caterer. SATS Gateway Services provides airfreight and ground handling services including passenger services, ramp and baggage handling, aviation security services, aircraft cleaning and aviation laundry. SATS Food Solutions serves airlines and institutions, and operates central kitchens with large-scale food production and distribution capabilities for a wide range of cuisines.
SATS is present in the Asia-Pacific, the Americas, Europe, the Middle East and Africa, powering an interconnected world of trade, travel and taste. Following the acquisition of Worldwide Flight Services (WFS) in 2023, the combined SATS and WFS network operates over 215 stations in 27 countries. These cover trade routes responsible for more than 50% of global air cargo volume. SATS has been listed on the Singapore Exchange since May 2000. For more information, please visit Join Us
At SATS, people are our greatest asset and we build our success on the knowledge, expertise and performance of every contributor, by embracing diversity and uniqueness. As part of our holistic approach and commitment to embracing FAM (Fulfilling, Appreciated, Meaningful) in the workplace, we offer the runway to develop Fulfilling careers that foster your career growth, recognising and Appreciating the strength of talent and capabilities that we continue to build internally; and inspiring and encouraging each other to make Meaningful contributions in the work we do at SATS.
Key Responsibilities
This role reports to the Singapore Hub team, and looks at strengthening hub performance through continuous improvement and quality service delivery.
Role
In this role, you will lead a team and work with stakeholders to drive cost management programs and service improvement programs across all the ground handling units in Singapore. Adopting Lean Six Sigma methodology, build a culture of continuous improvement within the business, as well as to achieve productivity gains and operational excellence. You are expected to:

• Design, lead, and drive the development and full implementation of group-wide continuous improvement and operational excellence programs aligned with the company’s strategic objectives.
• Drive process improvement initiatives across all functional areas in Singapore Hub to enhance productivity, efficiency, and quality.
• Conduct regular reviews of operational processes and procedures to identify opportunities for improvement, drive growth and performance.
• Conduct deep dives of defects in operations and drive performance through thorough diagnostic investigation and effective solutioning to resolve issues at root cause.
• Challenge the status quo, develop, and execute strategies to improve operational efficiency and effectiveness through simplification or elimination.
• Adopt a problem-solving approach with active change management
• Leverage productivity metrics and performance measurements to achieve operational delivery at the highest standards, fulfilling customer satisfaction and SLAs, and ensuring adherence to company standards, industry standards, regulatory standards, and compliance requirements.
• Create and implement Key Performance Indicators (KPIs) and build data dashboards to monitor, report and review operational performance, for timely informed business decisions.
• Foster a culture of continuous improvement, as well as ownership of performance and processes, right down to the individuals on the ground.
• Develop a skilled pool of Continuous Improvement (CI) resources across functions.
• Lead and mentor cross-functional teams in the adoption of Lean, Six Sigma, and other operational excellence tools, including mentorship of Yellow Belt and Green Belt projects.
• Align with local, regional and global best practices and programs, and the group’s business strategies.
• Be proficient in project management, able to manage multiple projects simultaneously and deliver results on time and on budget.
  

• Master / Bachelor Degree in Engineering, Science or relevant discipline
• 10 years of experience in a leadership position in an operations related field and/or process engineering
• Proven experience in a similar role and setup, with focus on operational excellence, process improvement and change management. Knowledge of either service/processing/manufacturing/aviation industry will be advantageous
• Strong knowledge and well versed in the application of Lean Management, Six Sigma, Value-Stream Mapping, Kaizen and/or other Operations Excellence tools (certified Lean Six-Sigma Black Belt or higher is highly desirable).
• A team leader with proven track record in conceptualisation, devising strategies and roll-out of company-wide Operations Excellence programs.
• Demonstrated excellent leadership and team management skills, preferably with experience in building up and/or developing new team.
• A team player with high Initiative, demonstrated planning skills, strong data-driven analytical abilities and proven performance in operations problem-solving.
• Demonstrated ability to interact and work effectively across functional teams and at multiple levels within the organization (including C-suites), as well as able to build trust and strong relationship with external stakeholders.
• Proven organizational and leadership skills to inspire, motivate and influence others positively to drive performance and results.
• Excellent verbal and written communication skills, and presentation skills.
• Proficient in analytical, statistical and data dashboarding (e.g. Power BI) tools is preferred.

Seniority level

• Seniority level

  Director

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Airlines and Aviation

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Who are we? Amaris Consulting is an independent technology consulting firm providing guidance and solutions to businesses. With more than 1,000 clients across the globe, we have been rolling out solutions in major projects for over a decade – this is made possible by an international team of 7,600 people spread across 5 continents and more than 60 countries. Our solutions focus on four different Business Lines: Information System & Digital, Telecom, Life Sciences and Engineering. We’re focused on building and nurturing a top talent community where all our team members can achieve their full potential. Amaris is your steppingstone to cross rivers of change, meet challenges and achieve all your projects with success.

At Amaris, we strive to provide our candidates with the best possible recruitment experience. We like to get to know our candidates, challenge them, and be able to give them proper feedback as quickly as possible. Here's what our recruitment process looks like:

Brief Call : Our process typically begins with a brief virtual/phone conversation to get to know you! The objective? Learn about you, understand your motivations, and make sure we have the right job for you!

Interviews (the average number of interviews is 3 - the number may vary depending on the level of seniority required for the position). During the interviews, you will meet people from our team: your line manager of course, but also other people related to your future role. We will talk in depth about you, your experience, and skills, but also about the position and what will be expected of you. Of course, you will also get to know Amaris: our culture, our roots, our teams, and your career opportunities!

Case study : Depending on the position, we may ask you to take a test. This could be a role play, a technical assessment, a problem-solving scenario, etc.

As you know, every person is different and so is every role in a company. That is why we have to adapt accordingly, and the process may differ slightly at times. However, please know that we always put ourselves in the candidate's shoes to ensure they have the best possible experience.
We look forward to meeting you!Job description ABOUT THE JOB

• Observe and analyze operational routines to identify bottlenecks and improve process efficiency
• Use performance metrics to monitor outcomes and build dashboards to support visibility across teams
• Launch and lead key improvement projects with cross-functional stakeholders
• Engage with internal teams to understand operational constraints and implement tailored solutions
• Support digitalization initiatives aimed at reducing manual effort and increasing system integration
• Promote lean practices across the organization and encourage the adoption of agile thinking
• Facilitate workshops and training to build continuous improvement capabilities within teams
• Act as a point of reference for performance optimization and best practices

• Academic background: Degree in Industrial Engineering, Operations Management, or similar
• Hands-on experience improving manufacturing or operational systems
• Proficiency in using visualization tools such as Power BI for reporting and insights generation
• Solid understanding of continuous improvement frameworks such as Lean, Kaizen, or Six Sigma
• Exposure to pharmaceutical, life sciences, or GMP-regulated environments is advantageous
• You enjoy simplifying complexity, collaborating across departments, and challenging the status quo

WHY AMARIS?

At Amaris Consulting, we believe in creating a thriving, positive workplace where every team member can grow, connect, and make a real impact. Here’s what you can expect when you join our dynamic community:

• Global Diversity : Be part of an international team of 110+ nationalities, celebrating diverse perspectives and collaboration.
• Trust and Growth : With 70% of our leaders starting at entry-level, we’re committed to nurturing talent and empowering you to reach new heights.
• Continuous Learning : Unlock your full potential with our internal Academy and over 250 training modules designed for your professional growth.
• Vibrant Culture : Enjoy a workplace where energy, fun, and camaraderie come together through afterworks, networking events, and more.
• Meaningful Impact: Join us in making a difference through our CSR initiatives, including the WeCare Together program, and be part of something bigger.

Equal Opportunity

Amaris Consulting is proud to be an equal opportunity workplace. We are committed to promoting diversity within the workforce and creating an inclusive working environment. For this purpose, we welcome applications from all qualified candidates regardless of gender, sexual orientation, race, ethnicity, beliefs, age, marital status, disability, or other characteristics.

Overview

We are Reckitt. Home to the world's best loved and trusted hygiene, health, and nutrition brands. Our purpose defines why we exist: to protect, heal and nurture in the relentless pursuit of a cleaner, healthier world. We are a global team united by this purpose. Join us in our fight to make access to the highest quality hygiene, wellness, and nourishment a right and not a privilege.

Manufacturing — Our supply chain is the backbone of our business. It's how we get our trusted products to people all over the world, safely and efficiently. And it's our talented and passionate teams that make this happen. If you're looking for a career in supply chain, there's no better place to be than Reckitt. We offer a variety of exciting opportunities in all areas of the supply chain, from planning and procurement to manufacturing and logistics. You could join our Global Supply Planning team to develop and implement our global supply strategy, or work with our Procurement Centre of Excellence team to negotiate and manage our supplier relationships.

Our Manufacturing Excellence team help us improve the efficiency, quality and safety of our manufacturing operations, and our Logistics Excellence team develop new and innovative ways to distribute our products to customers.

Individual is responsible for supporting Operational Excellence (OE) initiatives in continuous improvement, problem solving, developing and implementing CI system initiatives. This role will also build and manage a training system that ensures Plant employees learning initiatives are aligned with operational needs, standards and business goals.

• Supporting the execution of deployment plan and readiness of function
• Support deployment and post deployment of initiatives with close collaboration with functional representative
• Support the development and delivering of training materials
• Support and facilitate CI related workshops
• Train employees on operational excellence principles and tools
• Guide teams in applying CI applications in roll-out
• Implement monitoring systems to track Site performance
• Track and maintain CI performance
• Continuously evaluate system and provides recommendations for improvement
• Design, build and implement a structured training system in the Plant that includes onboarding, upskilling and certification processes
• Build and maintain role-specific skill-matrix, training, competency models and skill progression pathways
• Develop standardized tools and documentation such as training modules, SOPs and work instructions in collaboration with department leaders
• Train and support on-the-job function trainers in delivering consistent and effective training

• Education: Diploma/ Degree in Engineering
• Experience: Minimum 5 years of working experience with at least 2 years in operational excellence related or similar; experience in training and development is an advantage; experience in supporting deployments will be an advantage; experience in design and building of systems will be an advantage
• Skills: Strong analytical and problem-solving skills; Lean Six Sigma/ TPM; knowledge and experience of Operational Excellence System; knowledge and experience in Learning & Development system will be an advantage; excellent communication skills; strong team player with high collaboration to ensure successful deployment of company system
• Professional Certifications: Minimum Lean Six Sigma Green Belt certification

With inclusion at the heart of everything we do, working alongside our four global Employee Resource Groups, we support our people at every step of their career journey, helping them to succeed in their own individual way. We invest in the wellbeing of our people through parental benefits, an Employee Assistance Program to promote mental health, and life insurance for all employees globally. We have a range of other benefits in line with the local market. Through our global share plans we offer the opportunity to save and share in Reckitt's potential future successes. For eligible roles, we also offer short-term incentives to recognise, appreciate and reward your work for delivering outstanding results. You will be rewarded in line with Reckitt's pay for performance philosophy.

We recognise that in real life, great people don't always 'tick all the boxes'. That's why we hire for potential as well as experience. Even if you don't meet every point on the job description, if this role and our company feels like a good fit for you, we still want to hear from you.

All qualified applicants will receive consideration for employment without regard to age, disability or medical condition; colour, ethnicity, race, citizenship, and national origin; religion, faith; pregnancy, family status and caring responsibilities; sexual orientation; sex, gender identity, gender expression, and transgender identity; protected veteran status; size or any other basis protected by appropriate law.

Who are we? Amaris Consulting isan independent technologyconsulting firm providing guidance and solutions to businesses. With more than 1000 clients across the globe, we have been rolling out solutions in major projects for over a decade – this is made possible by an international team of7,600 people spread across 5 continents and more than 60countries. Our solutions focus on four different Business Lines: Information System & Digital, Telecom, Life Sciences and Engineering. We’re focused on building and nurturing a top talent community where all our team members can achieve their full potential. Amaris is your steppingstone to cross rivers of change, meet challenges and achieve all your projects with success.

At Amaris, we strive to provide our candidates with the best possible recruitment experience. We like to get to know our candidates, challenge them, and be able to give them proper feedback as quickly as possible. Here's what our recruitment process looks like:

Brief Call : Our process typically begins with a brief virtual/phone conversation to get to know you! The objective? Learn about you, understand your motivations, and make sure we have the right job for you!

Interviews (the average number of interviews is 3 - the number may vary depending on the level of seniority required for the position). During the interviews, you will meet people from our team: your line manager of course, but also other people related to your future role. We will talk in depth about you, your experience, and skills, but also about the position and what will be expected of you. Of course, you will also get to know Amaris: our culture, our roots, our teams, and your career opportunities!

Case study : Depending on the position, we may ask you to take a test. This could be a role play, a technical assessment, a problem-solving scenario, etc.

As you know, every person is different and so is every role in a company. That is why we have to adapt accordingly, and the process may differ slightly at times. However, please know that we always put ourselves in the candidate's shoes to ensure they have the best possible experience.
We look forward to meeting you!Job description ABOUT THE JOB

• Business Performance Measurement
  • Conduct time and motion studies to optimize workflows and resource utilization.
  • Apply statistical methods to analyze data, identify root causes, and recommend solutions.
  • Support functional performance tracking and reporting using data visualization tools (e.g., PowerBI).
• Strategic Projects
  • Lead and execute Operational Excellence (OpEx) initiatives within agreed timelines.
  • Collaborate with stakeholders across all levels of the organization to align on goals and expectations.
  • Drive effective change management to ensure successful adoption of new processes and tools.
• Process & System Simplification
  • Identify and implement opportunities to reduce waste, maximize resources, and boost productivity.
  • Co-facilitate workshops to uncover process improvement areas.
  • Integrate appropriate digitalization solutions to streamline operations.

• Bachelor’s degree in Industrial Engineering, Operations Management, or a related field.
• At least 2 years’ experience in manufacturing or operations management.
• Strong knowledge of lean methodologies; Lean Six Sigma Green Belt certification is a plus.
• Hands-on experience with time and motion studies, data visualization, and reporting.
• Proficiency in Microsoft PowerBI and digitalization tools.
• Excellent communication, cultural awareness, and ability to engage stakeholders at all levels.
• High learning agility and proven track record of delivering results.

WHY AMARIS?

At Amaris Consulting, we believe in creating a thriving, positive workplace where every team member can grow, connect, and make a real impact. Here’s what you can expect when you join our dynamic community:

• Global Diversity : Be part of an international team of 110+ nationalities, celebrating diverse perspectives and collaboration.
• Trust and Growth : With 70% of our leaders starting at entry-level, we’re committed to nurturing talent and empowering you to reach new heights.
• Continuous Learning : Unlock your full potential with our internal Academy and over 250 training modules designed for your professional growth.
• Vibrant Culture : Enjoy a workplace where energy, fun, and camaraderie come together through afterworks, networking events, and more.
• Meaningful Impact: Join us in making a difference through our CSR initiatives, including the WeCare Together program, and be part of something bigger.

Equal Opportunity

Amaris Consulting is proud to be an equal opportunity workplace. We are committed to promoting diversity within the workforce and creating an inclusive working environment. For this purpose, we welcome applications from all qualified candidates regardless of gender, sexual orientation, race, ethnicity, beliefs, age, marital status, disability, or other characteristics.

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• Business Performance Measurement Conduct time and motion studies to optimize workflows and resource utilization.
  Apply statistical methods to analyze data, identify root causes, and recommend solutions.
  Support functional performance tracking and reporting using data visualization tools (e.g., PowerBI).
  
• Strategic Projects Lead and execute Operational Excellence (OpEx) initiatives within agreed timelines.
  Collaborate with stakeholders across all levels of the organization to align on goals and expectations.
  Drive effective change management to ensure successful adoption of new processes and tools.
  
• Process & System Simplification Identify and implement opportunities to reduce waste, maximize resources, and boost productivity.
  Co-facilitate workshops to uncover process improvement areas.
  Integrate appropriate digitalization solutions to streamline operations.
  

• Bachelor’s degree in Industrial Engineering, Operations Management, or a related field.
• At least 2 years’ experience in manufacturing or operations management.
• Strong knowledge of lean methodologies; Lean Six Sigma Green Belt certification is a plus.
• Hands-on experience with time and motion studies, data visualization, and reporting.
• Proficiency in Microsoft PowerBI and digitalization tools.
• Excellent communication, cultural awareness, and ability to engage stakeholders at all levels.
• High learning agility and proven track record of delivering results.

• Review and improve current planning, storage methods, and inventory organization to enhance efficiency and streamline operations.
• Prepare detailed reports on buying trends and site requirements to support informed decision-making.
• Oversee and monitor inventory levels to maintain optimal stock levels and support project timelines.
• Ensure compliance with regulatory standards and practices related to health, safety, and the environment.
• Deliver exceptional service to ensure smooth running of operations.
• Initiate cost control measures and monitor materials movement.

• Oversee repair and maintenance of machinery, vehicles, and equipment to ensure optimal performance and longevity.
• Manage timely logistics arrangements for raw materials, vehicles, machinery, and equipment in close coordination with the operations team to avoid delays and optimize resource allocation.
• Optimize maintenance plans and schedules for inspection, testing, repair, and predictive maintenance of equipment and systems to minimize downtime and costs.
• Handle renewal of insurances, road tax, VPC, and other related documents for vehicles and machineries.
• Implement strategies for effective resource utilization to support operational goals and minimize waste.
• Foster growth of department staff through mentorship, training, and professional development.
• Lead the department to achieve company goals and drive improvements in overall efficiency.

• Diploma or equivalent qualification.
• Relevant experience in the construction field is preferred and advantageous.
• Strong leadership and customer management abilities.
• Excellent communication and interpersonal skills.

We are seeking a highly motivated and organized Store Manager to oversee the daily operations of our store in Singapore.

• Mise en place and fulfill customer orders with precision and speed, ensuring exceptional customer satisfaction.
• Oversee team performance, provide guidance, and help new hires get up to speed quickly, fostering a positive work environment.
• Quality-check ingredients and ensure only the best for our customers, adhering to high standards of quality and safety.
• Update stock records, perform stock-takes, and manage inventory effectively, minimizing waste and maximizing efficiency.
• Maintain a clean and organized store environment, ensuring safety standards are met and promoting a healthy workplace culture.
• Follow Standard Operating Procedures (SOPs) smoothly and efficiently, optimizing business processes and improving productivity.

• Minimum 1 year of F&B and related work experience, with a proven track record of success.
• Able to commit long-term (minimum 2 years), demonstrating stability and reliability.
• Proactive and passionate about F&B, with a desire to learn and grow.
• Organized and detailed-oriented, with excellent time management skills and attention to detail.
• Team player with a good working and learning attitude, able to collaborate effectively with colleagues and management.

• Oversee the management and execution of operational tasks to meet financial objectives.
• Develop long-term and short-term strategic plans in collaboration with clients.
• Maintain positive relationships with clients through regular communication and support.
• Conduct monthly business reviews and quarterly business assessments with clients to track progress.
• Lead and facilitate customer satisfaction surveys to enhance client experience.
• Achieve key performance indicators (KPIs) set by clients.
• Respond promptly to ad-hoc requests from clients.
• Lead and supervise a team of staff members to ensure goals are met.
• Provide training and development opportunities to enhance staff capabilities.
• Ensure optimal sector financial performance.
• Comply with Compass Group's health, safety, and environmental standards.
• Maintain high food quality standards at operational units.
• Coordinate manpower scheduling and deployment for smooth operations.
• Travel to multiple sites as required.
• Perform administrative duties effectively.

• Adhere to Compass health, safety, and security procedures.
• Maintain personal presentation standards that promote safety.
• Consult on health and safety matters.
• Report incidents and hazards immediately.
• Complete all required HSE training.
• Comply with site food safety plans, hygiene procedures, and standards.

• Compass Health, Safety, and Environment Policy.
• Employee Health, Safety, and Environment Handbook.
• Relevant inspection forms, SOPs, and PWIs.
• Material Safety Data Sheets (MSDS).

• Candidate must hold a Bachelor's degree in Food and Beverage Services Management, Hospitality, Tourism, Hotel Management, Business Studies, Administration, or Management.
• At least 7 years of working experience in the related field is required.
• Preferably specializing in Hospitality, Food and Beverage, or Restaurant Service.
• Excellent interpersonal and communication skills to liaise with employees.
• Ability to work under pressure and perform well.
• Previous outlet setup experience is an advantage.

The Operations Manager is a key role responsible for overseeing daily operations and ensuring the efficient execution of processes and procedures.

• Oversee daily operations to guarantee timely delivery of products and services.
• Manage logistics, inventory, and supply chain activities to optimize operational performance.
• Conduct market research to identify opportunities for operational improvements and stay informed about industry trends and best practices.
• Analyze operational data, customer feedback, and performance metrics to build successful strategies.
• Develop and refine operational policies, creating compelling standard operating procedures (SOPs) that enhance productivity.
• Oversee staff training and development, ensuring high competency and morale within the team.
• Plan and execute projects, coordinating with vendors, suppliers, and other partners to ensure seamless execution.

• Bachelor's Degree in Business Administration, Marketing, or a related field.
• 5-10 years of operations management experience, preferably in F&B, with a solid track record of leading operational activities and strategies.
• Strong knowledge of logistics, supply chain management, and operational best practices.