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Join to apply for the Specialist IT - OnSite Support role at Vantive

Join to apply for the Specialist IT - OnSite Support role at Vantive

Vantive is a vital organ therapy company on a mission to extend lives and expand possibilities for patients and care teams everywhere. For 70 years, our team has driven meaningful innovations in kidney care. As we build on our legacy, we are deepening our commitment to elevating the dialysis experience through digital solutions and advanced services, while looking beyond kidney care and investing in transforming vital organ therapies. Greater flexibility and efficiency in therapy administration for care teams, and longer, fuller lives for patients— that is what Vantive aspires to deliver.

We believe Vantive will not only build our leadership in the kidney care space, it will also offer meaningful work to those who join us. At Vantive, you will become part of a community of people who are focused, courageous and don’t settle for the mediocre. Each of us is driven to help improve patients’ lives worldwide. Join us in advancing our mission to extend lives and expand possibilities.

Job Summary

The End User Support Services Specialist will provide technical support and assistance to end users within the Vantive organization. This role involves troubleshooting hardware and software issues, software license management, cert management, managing user accounts, Data Backup and ensuring a high level of customer service.

Key Responsibilities

Technical Support : Respond to and resolve technical support requests via phone, email, and in-person. Install and support Windows OS including command line and client support, system configuration imaging and troubleshooting for Mac OS, Chrome OS, Android OS.

Troubleshooting : Diagnose and troubleshoot hardware, software, and network and mobility issues. remotely diagnose and correct common software, hardware or connectivity problems. Troubleshoot PC and mobile device issues including common OS, malware and security issues.

Ticket Management : Review and manage the active tickets in Service Now. Reporting of Service Now tickets.

User Account Management : Manage user accounts, permissions, and access rights in various systems.

System Maintenance : Perform regular maintenance tasks such as software updates, patches, and backups.

Documentation & SOPs : Maintain detailed records of support requests and resolutions in the ticketing system. Follow best practices & standards for safety, environmental impacts, and communication and professionalism.

Training : Provide training and guidance to end users on the use of hardware, software, and IT policies.

Collaboration : Work with other IT teams and Global IT team members to resolve complex issues and

implement new technologies. Participate & contribute to new IT related projects.

Budget Plan - To plan and execute the budget for IT services & solutions. Working with various stakeholders / Business / Local Management & finance team to work on the yearly IT budget & then follow the budgeting process on regular basis to procure & refresh IT hardware.

Working with vendors on IT Procurement, Raising purchase requisition, Capex / Opex / PO for IT procurement & Invoice processing.

Customer Service : Ensure a high level of customer satisfaction by providing timely and effective support.

Qualifications

Education: Bachelor’s degree in information technology, Computer Science, or related field preferred.

Experience

Minimum of 6 years of experience in a technical support or end users support role.

Experience with Windows and macOS operating systems. Ability to create VDI / VMs & instances in cloud infrastructure. At least a certification in one of the technologies (AWS / Microsoft Azure / Google Cloud).

Good knowledge of Wintel servers’ management.

Working knowledge of mobility solution (iPhone /iPad / BYOD etc. configuration)

Familiarity with network troubleshooting and basic network configuration.

Skills

Strong problem-solving and analytical skills.

Excellent verbal and written communication skills.

Ability to work with multiple geographies in a multicultural environment.

Ability and maturity to manage Senior Level Stakeholders globally, regionally and locally.

Proficiency in using help desk ticketing systems.

Knowledge of Microsoft Office Suite and other common software applications.

Certifications: CompTIA A+, ITIL Foundation, or similar certifications preferred.

Work Environment

Vantive is a leading provider of Kidney Care solutions, committed to delivering exceptional service and innovative products and solutions to our clients. Our team is dedicated to fostering a collaborative and inclusive work environment where every employee can thrive and grow.

The IT specialist will have to visit other company locations for IT support solutions. Also, at times he may require working in evening or weekend work to perform maintenance or resolve urgent issues.

Vantive: A New Company Built On Our Legacy

Baxter is on a journey to separate our ~$5B Kidney Care segment into a standalone company. Vantive* will build on our nearly 70-year legacy in acute therapies and home and in-center dialysis to provide best-in-class care to the people we serve. We believe Vantive will not only build our leadership in the kidney care space, it will also offer meaningful work to those who join us.

At Vantive, you will become part of a community of people who are focused, courageous and don’t settle for the mediocre. Each of us are driven to help improve patients’ lives worldwide. Join us as we revolutionize kidney care and other vital organ support.

• Completion of the proposed separation of Kidney Care from Baxter into a standalone company (to be named Vantive) remains subject to the satisfaction of customary conditions.
  
  

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Information Technology
• Industries Medical Equipment Manufacturing

Referrals increase your chances of interviewing at Vantive by 2x

Johor Baharu, Johore, Malaysia $0,000.00- 42,000.00 3 months ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

Join to apply for the Specialist IT - OnSite Support role at Vantive

Join to apply for the Specialist IT - OnSite Support role at Vantive

Vantive is a vital organ therapy company on a mission to extend lives and expand possibilities for patients and care teams everywhere. For 70 years, our team has driven meaningful innovations in kidney care. As we build on our legacy, we are deepening our commitment to elevating the dialysis experience through digital solutions and advanced services, while looking beyond kidney care and investing in transforming vital organ therapies. Greater flexibility and efficiency in therapy administration for care teams, and longer, fuller lives for patients— that is what Vantive aspires to deliver.
We believe Vantive will not only build our leadership in the kidney care space, it will also offer meaningful work to those who join us. At Vantive, you will become part of a community of people who are focused, courageous and don’t settle for the mediocre. Each of us is driven to help improve patients’ lives worldwide. Join us in advancing our mission to extend lives and expand possibilities.
Job Summary
The End User Support Services Specialist will provide technical support and assistance to end users within the Vantive organization. This role involves troubleshooting hardware and software issues, software license management, cert management, managing user accounts, Data Backup and ensuring a high level of customer service.
Key Responsibilities
Technical Support : Respond to and resolve technical support requests via phone, email, and in-person. Install and support Windows OS including command line and client support, system configuration imaging and troubleshooting for Mac OS, Chrome OS, Android OS.
Troubleshooting : Diagnose and troubleshoot hardware, software, and network and mobility issues. remotely diagnose and correct common software, hardware or connectivity problems. Troubleshoot PC and mobile device issues including common OS, malware and security issues.
Ticket Management : Review and manage the active tickets in Service Now. Reporting of Service Now tickets.
User Account Management : Manage user accounts, permissions, and access rights in various systems.
System Maintenance : Perform regular maintenance tasks such as software updates, patches, and backups.
Documentation & SOPs : Maintain detailed records of support requests and resolutions in the ticketing system. Follow best practices & standards for safety, environmental impacts, and communication and professionalism.
Training : Provide training and guidance to end users on the use of hardware, software, and IT policies.
Collaboration : Work with other IT teams and Global IT team members to resolve complex issues and
implement new technologies. Participate & contribute to new IT related projects.
Budget Plan - To plan and execute the budget for IT services & solutions. Working with various stakeholders / Business / Local Management & finance team to work on the yearly IT budget & then follow the budgeting process on regular basis to procure & refresh IT hardware.
Working with vendors on IT Procurement, Raising purchase requisition, Capex / Opex / PO for IT procurement & Invoice processing.
Customer Service : Ensure a high level of customer satisfaction by providing timely and effective support.
Qualifications
Education: Bachelor’s degree in information technology, Computer Science, or related field preferred.
Experience
Minimum of 6 years of experience in a technical support or end users support role.
Experience with Windows and macOS operating systems. Ability to create VDI / VMs & instances in cloud infrastructure. At least a certification in one of the technologies (AWS / Microsoft Azure / Google Cloud).
Good knowledge of Wintel servers’ management.
Working knowledge of mobility solution (iPhone /iPad / BYOD etc. configuration)
Familiarity with network troubleshooting and basic network configuration.
Skills
Strong problem-solving and analytical skills.
Excellent verbal and written communication skills.
Ability to work with multiple geographies in a multicultural environment.
Ability and maturity to manage Senior Level Stakeholders globally, regionally and locally.
Proficiency in using help desk ticketing systems.
Knowledge of Microsoft Office Suite and other common software applications.
Certifications: CompTIA A+, ITIL Foundation, or similar certifications preferred.
Work Environment
Vantive is a leading provider of Kidney Care solutions, committed to delivering exceptional service and innovative products and solutions to our clients. Our team is dedicated to fostering a collaborative and inclusive work environment where every employee can thrive and grow.
The IT specialist will have to visit other company locations for IT support solutions. Also, at times he may require working in evening or weekend work to perform maintenance or resolve urgent issues.
Vantive: A New Company Built On Our Legacy
Baxter is on a journey to separate our ~$5B Kidney Care segment into a standalone company. Vantive* will build on our nearly 70-year legacy in acute therapies and home and in-center dialysis to provide best-in-class care to the people we serve. We believe Vantive will not only build our leadership in the kidney care space, it will also offer meaningful work to those who join us.
At Vantive, you will become part of a community of people who are focused, courageous and don’t settle for the mediocre. Each of us are driven to help improve patients’ lives worldwide. Join us as we revolutionize kidney care and other vital organ support.

• Completion of the proposed separation of Kidney Care from Baxter into a standalone company (to be named Vantive) remains subject to the satisfaction of customary conditions.
  

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Medical Equipment Manufacturing

Referrals increase your chances of interviewing at Vantive by 2x

Sign in to set job alerts for “Information Technology Support Specialist” roles.

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IT Support, Data & Analytics - Technology Consulting (1 year contract)

Johor Baharu, Johore, Malaysia $0,000.00- 42,000.00 3 months ago

ITE Internship Sep 2025 to Oct 2026 - IT Infra L1 Support

Data Center Operation Technician, Data Center Operations

Data Center Operation Technician, Data Center Operations

Data Center Operation Technician, Data Center Operations

Technical Officer - School of Business & Services (ITE College East)

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Join to apply for the
Specialist IT - OnSite Support
role at
Vantive
Join to apply for the
Specialist IT - OnSite Support
role at
Vantive
Vantive is a vital organ therapy company on a mission to extend lives and expand possibilities for patients and care teams everywhere. For 70 years, our team has driven meaningful innovations in kidney care. As we build on our legacy, we are deepening our commitment to elevating the dialysis experience through digital solutions and advanced services, while looking beyond kidney care and investing in transforming vital organ therapies. Greater flexibility and efficiency in therapy administration for care teams, and longer, fuller lives for patients— that is what Vantive aspires to deliver.
We believe Vantive will not only build our leadership in the kidney care space, it will also offer meaningful work to those who join us. At Vantive, you will become part of a community of people who are focused, courageous and don’t settle for the mediocre. Each of us is driven to help improve patients’ lives worldwide. Join us in advancing our mission to extend lives and expand possibilities.
Job Summary
The End User Support Services Specialist will provide technical support and assistance to end users within the Vantive organization. This role involves troubleshooting hardware and software issues, software license management, cert management, managing user accounts, Data Backup and ensuring a high level of customer service.
Key Responsibilities
Technical Support : Respond to and resolve technical support requests via phone, email, and in-person. Install and support Windows OS including command line and client support, system configuration imaging and troubleshooting for Mac OS, Chrome OS, Android OS.
Troubleshooting : Diagnose and troubleshoot hardware, software, and network and mobility issues. remotely diagnose and correct common software, hardware or connectivity problems. Troubleshoot PC and mobile device issues including common OS, malware and security issues.
Ticket Management : Review and manage the active tickets in Service Now. Reporting of Service Now tickets.
User Account Management : Manage user accounts, permissions, and access rights in various systems.
System Maintenance : Perform regular maintenance tasks such as software updates, patches, and backups.
Documentation & SOPs : Maintain detailed records of support requests and resolutions in the ticketing system. Follow best practices & standards for safety, environmental impacts, and communication and professionalism.
Training : Provide training and guidance to end users on the use of hardware, software, and IT policies.
Collaboration : Work with other IT teams and Global IT team members to resolve complex issues and
implement new technologies. Participate & contribute to new IT related projects.
Budget Plan - To plan and execute the budget for IT services & solutions. Working with various stakeholders / Business / Local Management & finance team to work on the yearly IT budget & then follow the budgeting process on regular basis to procure & refresh IT hardware.
Working with vendors on IT Procurement, Raising purchase requisition, Capex / Opex / PO for IT procurement & Invoice processing.
Customer Service : Ensure a high level of customer satisfaction by providing timely and effective support.
Qualifications
Education: Bachelor’s degree in information technology, Computer Science, or related field preferred.
Experience
Minimum of 6 years of experience in a technical support or end users support role.
Experience with Windows and macOS operating systems. Ability to create VDI / VMs & instances in cloud infrastructure. At least a certification in one of the technologies (AWS / Microsoft Azure / Google Cloud).
Good knowledge of Wintel servers’ management.
Working knowledge of mobility solution (iPhone /iPad / BYOD etc. configuration)
Familiarity with network troubleshooting and basic network configuration.
Skills
Strong problem-solving and analytical skills.
Excellent verbal and written communication skills.
Ability to work with multiple geographies in a multicultural environment.
Ability and maturity to manage Senior Level Stakeholders globally, regionally and locally.
Proficiency in using help desk ticketing systems.
Knowledge of Microsoft Office Suite and other common software applications.
Certifications: CompTIA A+, ITIL Foundation, or similar certifications preferred.
Work Environment
Vantive is a leading provider of Kidney Care solutions, committed to delivering exceptional service and innovative products and solutions to our clients. Our team is dedicated to fostering a collaborative and inclusive work environment where every employee can thrive and grow.
The IT specialist will have to visit other company locations for IT support solutions. Also, at times he may require working in evening or weekend work to perform maintenance or resolve urgent issues.
Vantive: A New Company Built On Our Legacy
Baxter is on a journey to separate our ~$5B Kidney Care segment into a standalone company. Vantive* will build on our nearly 70-year legacy in acute therapies and home and in-center dialysis to provide best-in-class care to the people we serve. We believe Vantive will not only build our leadership in the kidney care space, it will also offer meaningful work to those who join us.
At Vantive, you will become part of a community of people who are focused, courageous and don’t settle for the mediocre. Each of us are driven to help improve patients’ lives worldwide. Join us as we revolutionize kidney care and other vital organ support.
Completion of the proposed separation of Kidney Care from Baxter into a standalone company (to be named Vantive) remains subject to the satisfaction of customary conditions.
Reasonable Accommodation
Vantive is committed to working with and providing reasonable accommodations to individuals with disabilities globally. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please click on the link here and let us know the nature of your request along with your contact information. Form Link
Recruitment Fraud Notice
Vantive has discovered incidents of employment scams, where fraudulent parties pose as Vantive employees, recruiters, or other agents, and engage with online job seekers in an attempt to steal personal and/or financial information. To learn how you can protect yourself, review our Recruitment Fraud Notice.
Seniority level
Seniority level Mid-Senior level
Employment type
Employment type Full-time
Job function
Job function Information Technology
Industries Medical Equipment Manufacturing
Referrals increase your chances of interviewing at Vantive by 2x
Sign in to set job alerts for “Information Technology Support Specialist” roles.
Data Center Technician, Data Center Operations
IT Support, Data & Analytics - Technology Consulting (1 year contract)
Johor Baharu, Johore, Malaysia $0,000.00- 42,000.00 3 months ago
ITE Internship Sep 2025 to Oct 2026 - IT Infra L1 Support
Data Center Operation Technician, Data Center Operations
Data Center Operation Technician, Data Center Operations
Data Center Operation Technician, Data Center Operations
Technical Officer - School of Business & Services (ITE College East)
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr

Job Summary

We are looking for an Onsite Support Engineer with a focus on IT, who possesses expertise in troubleshooting and resolving hardware and software problems.

Mandatory Skill-set

• Degree or Diploma in Computer Science / Engineering or equivalent;
• Minimum of 2 to 3 years of service desk / IT onsite support experience;
• Good working knowledge on modern IT workplace environment such as laptop / desktop, printer, networking equipment, smart devices, Office Applications and others;
• Able to handle multiple tasks simultaneously;
• Technically competent with good analytical skills and good communication skills required for liaising with others.

Desired Skill-set

• ITIL Certified;
• Experienced with Saas ITSM Suite of Tools (ServiceNow, Remedy and Remedyforce).

Responsibilities

• Responsible for Level 1 and Level 2 IT Onsite Support;
• Provide remote or onsite support for hardware, software, email, printer, IP phone, smart devices, networks and other related services;
• Work with service delivery managers and service desk leads to identify the positive or negative incident trends;
• Attend to request and incident timely base on the SLA;
• Perform workstation setup and relocation;
• Assists in setting up meeting room for tele-conference, when IT support is needed;
• Escalate issues to next level of support;
• 24/7 standby support will be required for any VIP IT support needed.

Should you be interested in this career opportunity, please send in your updated resume to at the earliest.

When you apply, you voluntarily consent to the disclosure, collection and use of your personal data for employment/recruitment and related purposes in accordance with the SCIENTE Group Privacy Policy, a copy of which is published at SCIENTE’s website (

Confidentiality is assured, and only shortlisted candidates will be notified for interviews.

EA Licence No. 07C5639

Job Summary

We are looking for an Onsite Support Engineer with a focus on IT, who possesses expertise in troubleshooting and resolving hardware and software problems.

Mandatory Skill-set

• Degree or Diploma in Computer Science / Engineering or equivalent;
• Minimum of 2 to 3 years of service desk / IT onsite support experience;
• Good working knowledge on modern IT workplace environment such as laptop / desktop, printer, networking equipment, smart devices, Office Applications and others;
• Able to handle multiple tasks simultaneously;
• Technically competent with good analytical skills and good communication skills required for liaising with others.

Desired Skill-set

• ITIL Certified;
• Experienced with Saas ITSM Suite of Tools (ServiceNow, Remedy and Remedyforce).

Responsibilities

• Responsible for Level 1 and Level 2 IT Onsite Support;
• Provide remote or onsite support for hardware, software, email, printer, IP phone, smart devices, networks and other related services;
• Work with service delivery managers and service desk leads to identify the positive or negative incident trends;
• Attend to request and incident timely base on the SLA;
• Perform workstation setup and relocation;
• Assists in setting up meeting room for tele-conference, when IT support is needed;
• Escalate issues to next level of support;
• 24/7 standby support will be required for any VIP IT support needed.

Should you be interested in this career opportunity, please send in your updated resume to at the earliest.

When you apply, you voluntarily consent to the disclosure, collection and use of your personal data for employment/recruitment and related purposes in accordance with the SCIENTE Group Privacy Policy, a copy of which is published at SCIENTE’s website (

Confidentiality is assured, and only shortlisted candidates will be notified for interviews.

EA Licence No. 07C5639

Job Summary

We are looking for an Onsite Support Engineer with a focus on IT, who possesses expertise in troubleshooting and resolving hardware and software problems.

Mandatory Skill-set

• Degree or Diploma in Computer Science / Engineering or equivalent;
• Minimum of 2 to 3 years of service desk / IT onsite support experience;
• Good working knowledge on modern IT workplace environment such as laptop / desktop, printer, networking equipment, smart devices, Office Applications and others;
• Able to handle multiple tasks simultaneously;
• Technically competent with good analytical skills and good communication skills required for liaising with others.

Desired Skill-set

• ITIL Certified;
• Experienced with Saas ITSM Suite of Tools (ServiceNow, Remedy and Remedyforce).

Responsibilities

• Responsible for Level 1 and Level 2 IT Onsite Support;
• Provide remote or onsite support for hardware, software, email, printer, IP phone, smart devices, networks and other related services;
• Work with service delivery managers and service desk leads to identify the positive or negative incident trends;
• Attend to request and incident timely base on the SLA;
• Perform workstation setup and relocation;
• Assists in setting up meeting room for tele-conference, when IT support is needed;
• Escalate issues to next level of support;
• 24/7 standby support will be required for any VIP IT support needed.

Should you be interested in this career opportunity, please send in your updated resume to at the earliest.

When you apply, you voluntarily consent to the disclosure, collection and use of your personal data for employment/recruitment and related purposes in accordance with the SCIENTE Group Privacy Policy, a copy of which is published at SCIENTE's website (

Confidentiality is assured, and only shortlisted candidates will be notified for interviews.

EA Licence No. 07C5639

Job Summary
We are looking for an Onsite Support Engineer with a focus on IT, who possesses expertise in troubleshooting and resolving hardware and software problems.
Mandatory Skill-set
Degree or Diploma in Computer Science / Engineering or equivalent;
Minimum of 2 to 3 years of service desk / IT onsite support experience;
Good working knowledge on modern IT workplace environment such as laptop / desktop, printer, networking equipment, smart devices, Office Applications and others;
Able to handle multiple tasks simultaneously;
Technically competent with good analytical skills and good communication skills required for liaising with others.
Desired Skill-set
ITIL Certified;
Experienced with Saas ITSM Suite of Tools (ServiceNow, Remedy and Remedyforce).
Responsibilities
Responsible for Level 1 and Level 2 IT Onsite Support;
Provide remote or onsite support for hardware, software, email, printer, IP phone, smart devices, networks and other related services;
Work with service delivery managers and service desk leads to identify the positive or negative incident trends;
Attend to request and incident timely base on the SLA;
Perform workstation setup and relocation;
Assists in setting up meeting room for tele-conference, when IT support is needed;
Escalate issues to next level of support;
24/7 standby support will be required for any VIP IT support needed.
Should you be interested in this career opportunity, please send in your updated resume to

at the earliest.
When you apply, you voluntarily consent to the disclosure, collection and use of your personal data for employment/recruitment and related purposes in accordance with the SCIENTE Group Privacy Policy, a copy of which is published at SCIENTE’s website (
Confidentiality is assured, and only shortlisted candidates will be notified for interviews.
EA Licence No. 07C5639
#J-18808-Ljbffr

Job Summary

We are looking for an Onsite Support Engineer with a focus on IT, who possesses expertise in troubleshooting and resolving hardware and software problems.

Mandatory Skill-set

• Degree or Diploma in Computer Science / Engineering or equivalent;
• Minimum of 2 to 3 years of service desk / IT onsite support experience;
• Good working knowledge on modern IT workplace environment such as laptop / desktop, printer, networking equipment, smart devices, Office Applications and others;
• Able to handle multiple tasks simultaneously;
• Technically competent with good analytical skills and good communication skills required for liaising with others.

Desired Skill-set

• ITIL Certified;
• Experienced with Saas ITSM Suite of Tools (ServiceNow, Remedy and Remedyforce).

Responsibilities

• Responsible for Level 1 and Level 2 IT Onsite Support;
• Provide remote or onsite support for hardware, software, email, printer, IP phone, smart devices, networks and other related services;
• Work with service delivery managers and service desk leads to identify the positive or negative incident trends;
• Attend to request and incident timely base on the SLA;
• Perform workstation setup and relocation;
• Assists in setting up meeting room for tele-conference, when IT support is needed;
• Escalate issues to next level of support;
• 24/7 standby support will be required for any VIP IT support needed.

Should you be interested in this career opportunity, please send in your updated resume to at the earliest.

When you apply, you voluntarily consent to the disclosure, collection and use of your personal data for employment/recruitment and related purposes in accordance with the SCIENTE Group Privacy Policy, a copy of which is published at SCIENTE’s website (

Confidentiality is assured, and only shortlisted candidates will be notified for interviews.

EA Licence No. 07C5639

Job Scope & Requirement Wise

• Possess Technical IT Expertise and hands-on skills in Windows/MAC OS Support.
• Able to Troubleshoot and Suggest Appropriate Solutions, While Maintaining Quick Response and Turnaround Time.
• Proficient conversant via spoken and written clearly, possess positive work attitude vibe.
• Willing & enjoy to travel onsite due to job nature requirement.
• Capable of demonstrating decently good Customer Service Support.
• Experience in working with and using:
  
  Windows & or Mac Operating Systems (iOS - Preferred)
  
  Microsoft Products (E.g.: Excel, Word, Outlook and Email)
  
  Basic Knowledge of ITIL (Good to Have ITIL Cert But not Mandatory)

We welcome everyone with IT background to apply for this job. We have a variety of IT related positions.