528 Onsite Support jobs in Singapore

Job Responsibilities:

• Provide Professional IT services

• Support end user onsite and remotely to resolve IT related issues daily

• Maintain Desktops Hardware Configuration & Operating Systems

• Handle and manage Servers with VMware, HyperV (On Job Training provided)

• Provide setup to servers, san storages, NAS storages (On Job Training provided)

• Provide setup to firewall, network switches & networking equipment (On Job Training provided)

Project

• Integration project for Office Setup / Coordination Works

• Relocation project for Customer's Office in Singapore / Coordination Works

• Data destruction / Data Degaussing

• Data Centre Works

* Driving License in Singapore is preferred

* Van to drive or taxi/Grab claims provided

* Additional Onsite Incentives between $100 to $250 per month presented

Job Requirements:

• Willing to learn IT new skills

• Experience in Troubleshooting and Repairing of PC/Notebooks

• Able to Work Independently, Self-motivated and Diligent

• Written and spoken Language Proficiency in English & Mandarin as there is a requirement to handle Mandarin speaking customers' technical enquires & conduct trouble shooting based on customers' feedback.

• Candidate must possess at least Nitec/Diploma/Advanced/Higher/Graduate Diploma in Computer Science/Information Technology or equivalent.

• No experience welcome

About Cynapse

Cynapse is a leading AI-driven company specializing in enterprise-grade Video Intelligence Solutions, tailored to meet the unique challenges of various industries. Our vertical-specific solutions empower organizations to enhance safety, operational efficiency, and security in complex environments such as roads, seaports, airports, and cities. By combining advanced Vision AI with Generative AI, we continually push the boundaries of video analytics, delivering insights and automation that transform operations.

Led by a global team with a proven track record of scaling startups into market leaders, we foster innovation, collaboration, and diverse perspectives. Headquartered in Singapore, Cynapse serves clients worldwide, redefining what's possible with video intelligence.

Objectives:

Your role will be:

• Customer Installations: Install and configure software products in the public cloud, on physical servers, or on edge AI devices. 40% to 60% of your time will be spent at customer site in Singapore
• Troubleshoot software and hardware issues
• Help manage our test environment (physical machines and cloud)

Qualifications:

• Has experience with Linux
• Have experience in database management
• Is willing to perform complex installations both in the cloud and onsite
• Prefer to have experience in docker, scripting, network infrastructure

Due to the nature of the role, the position is considered for candidates that are only based in Singapore or has experience studying/working in Singapore

Job Responsibilities:

- Support end user onsite and remotely to resolve IT related issues daily

- Maintain Desktops Hardware Configuration & Operating Systems

- Handle and manage Servers with VMware, HyperV (On Job Training provided)

- Provide setup to servers, san storages, NAS storages (On Job Training provided)

- Provide setup to firewall, network switches & networking equipment (On Job Training provided)

Project

- Integration project for Office Setup / Coordination Works

- Relocation project for Customer's Office in Singapore / Coordination Works

- Data destruction / Data Degaussing

- Data Centre Works

* Driving License in Singapore is preferred

* Van to drive or taxi/Grab claims provided

* Additional Onsite Incentives between $100 to $250 per month presented

Job Requirements:

- Willing to learn IT new skills

- Experience in Troubleshooting and Repairing of PC/Notebooks

- Able to Work Independently, Self-motivated and Diligent

- Written and spoken Language Proficiency in English & Chinese as there is a requirement to handle Chinese speaking customers’ technical enquires & conduct trouble shooting based on customers’ feedback.

- Candidate must possess at least Nitec/Diploma/Advanced/Higher/Graduate Diploma in Computer Science/Information Technology or equivalent.

- No experience welcome

Job Overview:

As an IT Service Desk Engineer, your primary responsibility is to provide remote IT support to end user through phone calls, email, or live chat whenever end users encounter any IT-related issues

Responsibilities:

• To provide accessible, timely, effective, efficient, and professional quality service to resolve problems and to delight.
• Be available to take calls.
• Prompt response to queries via voicemail / email / fax.
• Accurate assessment/ resolution of problems.
• Provide first level support to troubleshoot and solve technical problems.
• Incident tracking and first & second level resolution for all trouble calls, including those related to desktop, LAN, centralized infrastructure, Wide Area Network, and voice services related service requests.
• Coordination for employee user account administration, activation, changes, and terminations.
• Receive and answer all users' IT service request calls.

Requirements:

• Good command in English to liaise with different entities
• Candidate must possess at least NITEC/Higher NITEC and above
• IT savvy / Basic Understanding of IT

Details:

• Entry Level, No Experience Required
• On Job Training Provided
• Insurance & Medical covered

Job Summary

Yuka is seeking a dedicated IT Helpdesk to join our dynamic team in Singapore. Here, you will play a crucial role in providing high-quality first level IT support to the customers and fostering a culture of collaboration, transparency, and accountability.

We are offering a 2-year renewable contract based on satisfactory performance and strong performers may be converted to Permanent staff.

Job Responsibilities

• User Support & Incident Handling

• Provide first-level IT support via phone, email, and chat.

• Log, categorize, and prioritize incidents and service requests using ServiceNow.
• Perform initial diagnosis and resolve or escalate issues according to ITIL processes.
• Monitor ticket queues and ensure timely resolution in line with SLAs.

• Maintain clear communication with users throughout the support lifecycle.

• Knowledge & Documentation

• Update and maintain internal knowledge base articles.

• Document troubleshooting steps and resolutions for future reference.

• Contribute to continuous improvement of support documentation and workflows.

• IT Provisioning & Access Management

• Install and configure software and basic hardware.

• Set up network access, printers, and shared resources.
• Manage user permissions and license allocations.

• Ensure compliance with internal security and access policies.

• Collaboration & Process Improvement

• Work closely with other IT teams to resolve complex issues.

• Participate in service improvement initiatives and feedback loops.
  Support audits and reporting related to ITIL processes and SLA metrics.

Job Requirements

• Diploma in any relevant field.
• Minimum 1 year of experience as IT Help Desk/IT Support or with working IT knowledge supporting global teams are welcome to apply.
• ITIL Foundation certification is advantageous.
• Can maintain and update knowledge-based articles.
• Ensure compliance with SLAs and ITIL processes (Incident, Request, Problem Management and etc).
• Collaborate with other IT teams to ensure seamless service delivery.
• Proficient in PC operating skills on MS Windows (Outlook, Word, Excel, internal application software and etc) and iPad on iOS.
• Can perform business tasks in English (reading, writing, speaking).
• Can communicate effectively with Chinese-speaking stakeholders in Mandarin is a plus.

Working Conditions

• Location : TUAS SOUTH

• Work Hours : Monday to Friday, 8AM to 5PM

• Environment : Collaborative and inclusive workplace with opportunities for professional development

• Salary : Competitive monthly salary based on experience and qualifications

Interested applicants please submit your application with your expected salary and notice period to be considered for the role.

We regret that only shortlisted candidates will be notified.

Job Description:

User Support & Incident Handling:

• Provide first-level IT support via phone, email, and chat.
• Log, categorize, and prioritize incidents and service requests using ServiceNow.
• Perform initial diagnosis and resolve or escalate issues according to ITIL processes.
• Monitor ticket queues and ensure timely resolution in line with SLAs.
• Maintain clear communication with users throughout the support lifecycle.

Knowledge & Documentation:

• Update and maintain internal knowledge base articles.
• Document troubleshooting steps and resolutions for future reference.
• Contribute to continuous improvement of support documentation and workflows.

IT Provisioning & Access Management:

• Install and configure software and basic hardware.
• Set up network access, printers, and shared resources.
• Manage user permissions and license allocations.
• Ensure compliance with internal security and access policies.

Collaboration & Process Improvement:

• Work closely with other IT teams to resolve complex issues.
• Participate in service improvement initiatives and feedback loops.
• Support audits and reporting related to ITIL processes and SLA metrics.

Requirements:

• Bachelor's degree in any relevant field.
• Minimum 1 year of experience in IT Help Desk or IT Support.
• Maintain and update knowledge base articles.
• Ensure compliance with SLAs and ITIL processes (Incident, Request, Problem Management).
• Collaborate with other IT teams to ensure seamless service delivery
• Proficient in PC operating skills on windows (outlook, word, excel, internal application software and etc) and iPad on iOS.

Preferred Skills and Experience:

• ITIL Foundation certification.
• Experience working on multinational projects or in global teams.

Job Description & Requirements

Responsibilities

Day-to-day installation and maintenance of services, within compliance to the safety regulations

isual checks on network devices, power cable, UTP, fibre for any physical damages and checking for fibre losses

ghting mast maintenance – to facilitate the lowering of lighting mast together with other counterparts

O te power maintenance – checks on cables for loose ends and make sure equipment are powered after any power maintenance.

i ling Works including terminating of low voltage single phase electrical power (ceeforms) cables, fiber optic cable and structure cabling related which closely related to data centre operations across

pervise and escort contractors to facilitate replacement of hardware/ equipment i.e. network switches and servers.

volve in relocation/ redeployment/ movement of hardware/equipment i.e. network switches and servers from premise to premise

Basic network and PC troubleshooting

Job Type: Full-time

Pay: $2, $2,800.00 per month

Key Responsibility

User Support & Incident Handling

• Provide first-level IT support via phone, email, and chatLog, categorize, and prioritize incidents and service requests using ServiceNow
• Support incident handling and user requests, ensuring effective communication with Japanese-speaking clients and stakeholders
• Perform initial diagnosis and resolve or escalate issues according to ITIL processes
• Monitor ticket queues and ensure timely resolution in line with SLAs
• Maintain clear communication with users throughout the support lifecycle

Knowledge & Documentation

• Update and maintain internal knowledge base articles
• Document troubleshooting steps and resolutions for future reference
• Contribute to continuous improvement of support documentation and workflows

IT Provisioning & Access Management

• Install and configure software and basic hardware
• Set up network access, printers, and shared resources
• Manage user permissions and license allocations
• Ensure compliance with internal security and access policies

Collaboration & Process Improvement

• Work closely with other IT teams to resolve complex issues
• Participate in service improvement initiatives and feedback loops
• Support audits and reporting related to ITIL processes and SLA metrics

Key Requirements:

• Minimum 1 year of experience in IT Help Desk or IT Support
• Minimum 1 year of experience working in a financial institution or in a related field.
• Proficiency in Japanese (minimum JLPT N2 or equivalent) is required to effectively communicate with Japanese-speaking clients and stakeholders
• Maintain and update knowledge base articles
• Ensure compliance with SLAs and ITIL processes (Incident, Request, Problem Management)
• Collaborate with other IT teams to ensure seamless service delivery
• Proficient in PC operating skills on windows (outlook, word, excel, internal application software and etc) and iPad on iOS.

Other Skills and Experience:

• ITIL Foundation certification
• Experience working on multinational projects or in global teams
• Professional experience in banking-related operations conducted in Singapore, and demonstrates a solid understanding of regulatory frameworks established by Singapore's financial authorities.

Liu Zhiling EA License No.: 02C3423 Personnel Registration No.: R

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This role involves providing exceptional customer service to clients, resolving their queries and issues in a timely and professional manner.

• Cash Handling: Collect daily cash from service staff, record collections in CSM and ERP systems, print daily collection reports for approval, and submit these reports to the Finance Department.
• Inventory Management: Log spare parts used in daily jobs into the CSM system and update job statuses accordingly.
• Documentation: Scan and upload daily job sheets to the server.
• Communication: Respond to email enquiries, send quotations to schools for service requests, and assist with stock counting during annual stock takes.

• Customer Service Experience: Proven ability to provide top-notch customer service in a fast-paced environment.
• Communication Skills: Excellent written and verbal communication skills, with the ability to effectively interact with customers, colleagues, and management.
• Technical Skills: Proficient in Microsoft Office, including Excel, Word, and other relevant software applications.

We offer a dynamic work environment, opportunities for growth and development, and a competitive compensation package.

We are a leading provider of services, dedicated to delivering exceptional results and exceeding client expectations.