657 Onboarding jobs in Singapore

BitGo North West Community Development Council, Singapore

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BitGo North West Community Development Council, Singapore

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BitGo is the leading infrastructure provider of digital asset solutions, delivering custody, wallets, staking, trading, financing, and settlement services from regulated cold storage. Since our founding in 2013, we have focused on enabling our clients to securely navigate the digital asset space. With a global presence and multiple Trust companies, BitGo serves thousands of institutions, including many of the industry's top brands, exchanges, and platforms, and millions of retail investors worldwide. As the operational backbone of the digital economy, BitGo handles a significant portion of Bitcoin network transactions and is the largest independent digital asset custodian, and staking provider, in the world. For more information, visit an Onboarding Associate, you will be responsible for reviewing account openings, conducting due diligence checks, and providing advice to various business functions. Your main objective will be to ensure compliance with internal policies and AML/KYC requirements, while also identifying opportunities for onboarding process improvement to mitigate compliance risks.

The role will support our APAC onboarding requirements and reports to the CEO/Director of Operations.

Responsibilities

• Conduct client due diligence (CDD) and enhanced due diligence (ECDD) in accordance with internal policies, procedures and regulatory guidelines;
• Conduct periodic review based on KYC/KYB CDD guidelines, ensuring timely updates and escalations where required;;
• Provide high-quality customer service by owning, monitoring, and improving customer service, handling customer inquiries, managing communications with customers throughout the entire onboarding process;
• Work closely with internal teams to ensure a cohesive approach to customer onboarding and account administration;
• Participate in internal and external training programs related to AML/CFT and other subjects that may form part of the day to day work requirements;
• Handle ad-hoc tasks assigned by the supervisor
  
  

• Minimum bachelor's degree holder
• Minimum of 1–3 years of experience in a relevant compliance, onboarding, due diligence role, preferably within the financial services or fintech sector
• Good understanding of the Monetary Authority of Singapore (MAS) PSN02 Guidelines, Notice and related laws, directives, regulations and compliance standards
• Familiarity with emerging virtual currency regulatory frameworks in other jurisdictions is a plus
• Strong analytical, communication and documentation skills
• Proficiency in both English and Mandarin, with the ability to review and assess documents in both languages
  
  

• Competitive base salary, bonus, and stock options
• Computer equipment to suit your needs
• Generous paid time off
• Great colleagues and inspiring startup environment

• Seniority level Entry level

• Employment type Full-time

• Job function Human Resources

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• Attached to Private Wealth Business Compliance & Governance Department
• This position sits within the Private Wealth BCCO unit and is responsible for supporting the front office in ensuring timely and compliant onboarding of new clients. The successful candidate is expected to be well-versed in AML/CFT and CDD standards, and familiar with the documentation and regulatory requirements for Private Wealth account types. The role requires a meticulous eye for detail, strong communication skills, and the ability to manage multiple stakeholders and competing priorities.
• Review and assess onboarding documentation to ensure completeness, accuracy, and compliance with MAS regulations and internal policy standards.
• Identify and escalate any deficiencies or red flags in client KYC, source of wealth (SoW), and background information.
• Liaise with Relationship Managers (RMs) to clarify submissions and obtain supporting documentation where required.
• Provide guidance to RMs on KYC requirements and support them in meeting submission standards.
• Ensure proper risk classification based on client profile, SoW, and overall risk factors.
• Coordinate with Financial Crime Compliance (FCC) and other control functions where escalation or additional review is necessary.
• Monitor onboarding turnaround time and ensure cases are processed within SLA.
• Support internal projects and initiatives related to onboarding process enhancements, checklist updates, and policy changes.
• Ensure proper documentation and record-keeping to support audit readiness and regulatory inspections.
• Ability to work independently with minimal supervision, and collaborate effectively with both front office and control functions.

Elsa Fontanne (CEI No. R24124496)

Email Address:

Recruitment Consultant

Recruit Express Pte Ltd / EA Licence No: 99C4599

We regret only shortlisted candidates will be contacted

About the Role

We are seeking a meticulous and client-focused Onboarding Specialist to join our team in Singapore. In this role, you will be responsible for managing the end-to-end onboarding process for new clients, ensuring compliance with internal policies and regulatory requirements. You will work closely with sales, compliance, and operations teams to deliver a smooth and efficient onboarding experience for our clients.

Key Responsibilities

• Coordinate and manage the onboarding of new clients (corporate, institutional, and retail).
• Review account opening documentation to ensure completeness and accuracy in accordance with MAS regulations and internal KYC/AML policies.
• Liaise with clients to obtain outstanding information or clarifications during the onboarding process.
• Perform KYC due diligence, screening, and risk classification in line with regulatory and internal requirements.
• Ensure timely account setup in internal systems and liaise with Operations and Compliance teams for approval workflows.
• Track and monitor onboarding progress and provide regular updates to internal stakeholders.
• Participate in process improvement initiatives to enhance the client onboarding experience and operational efficiency.
• Assist in the development and updating of onboarding procedures, forms, and checklists.
• Maintain accurate and organized client records and documentation.
• Support periodic client reviews and account maintenance tasks as required.

Secondary Responsibilities

· Assist the Operations team with end-of-day settlement, reconciliation processes, and maintenance of static data in the back-office system.

Requirements

• Degree in Business, Finance, or related field.
• 3–5 years of relevant experience in client onboarding within a financial institution, preferably in a futures or securities brokerage environment.
• Strong knowledge of KYC/AML requirements and MAS regulatory standards.
• Strong proficiency in Mandarin and English (written and verbal) to communicate effectively with Mandarin-speaking clients and handle Chinese-language documentation.
• Good interpersonal and communication skills, with a client-service mindset.
• Able to work independently and manage multiple onboarding cases simultaneously.
• Willingness to work shifts and public holidays.

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• To provide all the corporate info that are required by Immigration as one of the process
• Provide an assistance for new / renewal work permit to the superior.
• Handling of expatriates’ visa / dependent pass applications
• To prepare reports to the management on a monthly basis
• Manage matters pertaining to foreign workers such as employment, on-boarding process, work permit, visa, and other relevant Immigration matters (Workforce of 200 – 300)
• Responsible for the preparation of Letter of Appointment, Reference Checks, pre-employment checks, etc
• Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX.

• Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, Master's Degree in any field.
• Preferable with 3 -5 years of working experience in the related field is required for this position.
• Familiar with the Malaysia Immigration / MDEC for work permit application rulings and procedures.
• Possess a solid technical grasp of HR policies, analytical thinking and logic reasoning.
• Attention to detail and demonstrate high level of numeracy.
• Strong ability in analyzing data, identity issues and trends.
• Excellent verbal and written communication skills in English and the language of supporting market

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Job Segment: BPO, Marketing Manager, HR, HR Manager, Quality Manager, Operations, Marketing, Human Resources, Quality

Join to apply for the Product Lead, Onboarding role at Airwallex

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About Airwallex

Airwallex is the only unified payments and financial platform for global businesses. Powered by our unique combination of proprietary infrastructure and software, we empower over 150,000 businesses worldwide – including Brex, Rippling, Navan, Qantas, SHEIN and many more – with fully integrated solutions to manage everything from business accounts, payments, spend management and treasury, to embedded finance at a global scale.

About Airwallex

Airwallex is the only unified payments and financial platform for global businesses. Powered by our unique combination of proprietary infrastructure and software, we empower over 150,000 businesses worldwide – including Brex, Rippling, Navan, Qantas, SHEIN and many more – with fully integrated solutions to manage everything from business accounts, payments, spend management and treasury, to embedded finance at a global scale.

Proudly founded in Melbourne, we have a team of over 1,700 of the brightest and most innovative people in tech across 26 offices around the globe. Valued at US$6.2 billion and backed by world-leading investors including Visa, Airtree, Blackbird, Sequoia, DST Global, Greenoaks, Salesforce Ventures, Lone Pine, and Square Peg, Airwallex is leading the charge in building the global payments and financial platform of the future. If you’re ready to do the most ambitious work of your career, join us.

This role is based in Singapore, Hong Kong or Shanghai.

Responsibilities

• Define Airwallex’s products, from strategy and solution design to roadmap and delivery plans
• Define and execute the product vision and roadmap for our onboarding domain, encompassing sign-up, onboarding flows, KYB activation, other product activations, RFI, Client API, and in-app support.
• Identify and prioritize opportunities to improve onboarding efficiency, reduce time-to-value, and enhance customer satisfaction.
• Collaborate closely with engineering, design, and commercial teams to ensure that our product can handle increased user adoption, usage, and complexity while maintaining its core value proposition.
• Inform product strategy and approach by deeply understanding our user requirements, target markets, and competitive landscape
• Iterate quickly on new product launches, feature enhancements, and user feedback
• Manage a high performing team of Product Managers
  
  

• Experience in Product Management, go-to-market propositions, product design, product planning and development
• 2+ years of formal people management experience
• Experience with data analysis and user research methodologies.
• Experience considering both user requirements and commercial strategy in order to drive meaningful product growth
• Experience taking products from ideation to delivery, ideally at global scale
• Ability to manage difficult tradeoffs such as long term product vision and short term growth requirements
• Ability to thrive in data driven, cross functional teams that can move ideas to reality in very short periods of time
• Flexibility to work across multiple time zones
• Exceptional communication skills with the ability to convey product strategy to both technical and non-technical audiences
  
  

• Bachelor's degree in Computer Science, Engineering, or a related field.
• Experience in any of the following is a plus: hyper growth startup environments, software engineering, financial technology
  
  

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Product Management and Marketing

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Queenstown, Central Singapore Community Development Council, Singapore 19 hours ago

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Airwallex is the only unified payments and financial platform for global businesses. Powered by our unique combination of proprietary infrastructure and software, we empower over 150,000 businesses worldwide – including Brex, Rippling, Navan, Qantas, SHEIN and many more – with fully integrated solutions to manage everything from business accounts, payments, spend management and treasury, to embedded finance at a global scale.

Proudly founded in Melbourne, we have a team of over 1,700 of the brightest and most innovative people in tech across more than 37 locations around the globe. Valued at US$5.6 billion and backed by world-leading investors including Sequoia, Lone Pine, Greenoaks, DST Global, Salesforce Ventures and Mastercard, Airwallex is leading the charge in building the global payments and financial platform of the future. If you’re ready to do the most ambitious work of your career, join us.

Responsibilities:

1. Define Airwallex’s products, from strategy and solution design to roadmap and delivery plans

2. Define and execute the product vision and roadmap for our onboarding domain, encompassing sign-up, onboarding flows, KYB activation, other product activations, RFI, Client API, and in-app support.

3. Identify and prioritize opportunities to improve onboarding efficiency, reduce time-to-value, and enhance customer satisfaction.

4. Collaborate closely with engineering, design, and commercial teams to ensure that our product can handle increased user adoption, usage, and complexity while maintaining its core value proposition.

5. Inform product strategy and approach by deeply understanding our user requirements, target markets, and competitive landscape

6. Iterate quickly on new product launches, feature enhancements, and user feedback

7. Manage a high performing team of Product Managers

We're looking for people who meet the minimum qualifications for this role. The preferred qualifications are great to have, but are not mandatory.

Minimum Qualifications

• Experience in Product Management, go-to-market propositions, product design, product planning and development

• 2+ years of formal people management experience

• Experience with data analysis and user research methodologies.

• Experience considering both user requirements and commercial strategy in order to drive meaningful product growth

• Experience taking products from ideation to delivery, ideally at global scale

• Ability to manage difficult tradeoffs such as long term product vision and short term growth requirements

• Ability to thrive in data driven, cross functional teams that can move ideas to reality in very short periods of time

• Flexibility to work across multiple time zones

• Exceptional communication skills with the ability to convey product strategy to both technical and non-technical audiences

Preferred Qualifications

• Bachelor's degree in Computer Science, Engineering, or a related field.

• Experience in any of the following is a plus: hyper growth startup environments, software engineering, financial technology

Airwallex is proud to be an equal opportunity employer. We value diversity and anyone seeking employment at Airwallex is considered based on merit, qualifications, competence and talent. We don’t regard color, religion, race, national origin, sexual orientation, ancestry, citizenship, sex, marital or family status, disability, gender, or any other legally protected status when making our hiring decisions. If you have a disability or special need that requires accommodation, please let us know.

Airwallex does not accept unsolicited resumes from search firms/recruiters. Airwallex will not pay any fees to search firms/recruiters if a candidate is submitted by a search firm/recruiter unless an agreement has been entered into with respect to specific open position(s). Search firms/recruiters submitting resumes to Airwallex on an unsolicited basis shall be deemed to accept this condition, regardless of any other provision to the contrary.

Role Overview
The Onboarding Specialist is responsible for guiding new clients through the initial setup and integration process, ensuring a smooth and efficient transition into the company’s products or services.
This role involves coordinating with internal teams, providing training and resources, addressing client inquiries, and ensuring all technical and administrative requirements are completed.
The Onboarding Specialist plays a key role in enhancing customer satisfaction, reducing time-to-value, and fostering long-term client relationships.

Key Responsibilities

• Lead clients through the onboarding journey, from contract signing to full product adoption.
• Coordinate with internal departments (sales, technical support, customer success) to ensure a seamless setup process.
• Deliver tailored product training and resources to clients, including virtual and in-person sessions.
• Respond to client inquiries promptly, offering clear and professional guidance.
• Ensure all technical configurations, account activations, and administrative requirements are completed on schedule.
• Monitor onboarding progress, proactively identifying and resolving any issues that may delay implementation.
• Gather client feedback to improve onboarding processes and enhance overall customer experience.

Requirements

• Fluent in Mandarin Chinese and English (spoken and written), with excellent communication skills.
• Strong understanding of the Greater China market (Mainland China, Hong Kong, Macau, Taiwan), including business culture and client expectations.
• Proven experience in onboarding, customer success, account management, or related client-facing roles.
• Ability to manage multiple client projects simultaneously in a fast-paced environment.
• Strong problem-solving skills and a customer-first mindset.
• Tech-savvy, with the ability to quickly learn and explain software products.
• Exceptional interpersonal skills, with the ability to build trust and rapport with diverse clients.

Preferred Qualifications

• Experience in fintech, SaaS, or technology-related industries.
• Familiarity with CRM systems and onboarding tools.
• Prior work experience supporting clients in the Greater China region.

The primary function of this position is to ensure seamless customer onboarding, streamlining tasks for timely completion.

• Facilitate end-to-end customer onboarding.
• Manage customer email inquiries and process contracts efficiently.
• Submit necessary documents, review, and verify service agreements accurately.