714 On Site Technical Support jobs in Singapore

• Entry level from Electrical & Electronic engineering / Mechanical engineering / Electrical engineering / Electronics engineering / Electronics-mechanical engineering can apply
• Preferably 1 to 2 years in Electronic/Mechanical/Engineering related job
• Willing to travel overseas on short notice for service job assignments.

• Entry level from Electrical & Electronic engineering / Mechanical engineering / Electrical engineering / Electronics engineering / Electronics-mechanical engineering can apply
• Preferably 1 to 2 years in Electronic/Mechanical/Engineering related job
• Willing to travel overseas on short notice for service job assignments.

• Entry level from Electrical & Electronic engineering / Mechanical engineering / Electrical engineering / Electronics engineering / Electronics-mechanical engineering can apply
• Preferably 1 to 2 years in Electronic/Mechanical/Engineering related job
• Willing to travel overseas on short notice for service job assignments.

Overview

IDEMIA Public Security, a division of IDEMIA Group, is the premium provider of trusted biometric solutions that revolutionize public security, identity, travel and transport, and access control. Our solutions—designed using advanced security features and encryption technologies—enable our clients to build safer and fairer societies where people can live, interact, and move freely. IDEMIA Public Security's Travel and Transport division has been pioneering innovative solutions for secure global mobility for over 40 years. Our team of 500+ professionals specializes in ensuring safe movement of people and objects worldwide. With 2200+ installed gates and touchpoints processing 700 million passengers annually, we develop end-to-end solutions, integrating biometrics, ID management, and data analytics to enhance the passenger experience without compromising security. Committed to shaping the future of global travel, we adapt to market needs to ensure secure, efficient journeys.

We are looking for a Help Desk Specialist to work with us at Changi Airport, with a great team with lots of potential for learning and growing.

• Round the clock management of all incoming calls and emails providing response to customer and tracking follow up
• Round the clock monitoring of system status and alerts ensuring all abnormalities and alerts are tracked and investigated
• End to end ticket management from creation till closure respecting SLA or SLO requirements and escalating in event of potential breaches
• Perform impact assessment based on questionnaire and accord handling based on assessed impact level
• Perform first level triage based on documented SOPs and escalate in accordance to escalation matrix
• Document ticket updates and ensure proper communication or reporting to customers on ticket progress
• Report generation

• Excellent communication skill and fluent in English both written and spoken
• Ability to maintain professional disposition and meticulous work under challenging conditions
• Fast learner with ability to think on their feet
• Ability to multi-task when required
• Team player with ability to work solo and unsupervised
• Possess acute situational awareness
• 1 - 2 years of IT Ops management with direct customer management experience
• 1 - 2 years of remote IT support experience
• Cloud administration knowledge is a plus
• ITIL knowledge or certification is a plus
• Must be able to work on 12-hour shifts for 24/7 environment
• Must be able to work at Changi Airport

By choosing to work at IDEMIA, you can join the journey of a unique tech company. You can seize all the opportunities of our fast-paced environment. You can add your distinctive qualities to our global community. You can contribute to a safer world. We deliver cutting edge, future proof innovation that reach the highest technological standards. We’re well established, and yet still agile. We aren’t too big, and we aren’t too small. And we’re transforming, fast, to stay a leader in a world that’s changing fast, too.

At IDEMIA, people can develop their expertise and feel a sense of ownership and empowerment, in a global environment, as part of a company with the ambition and the ability to change the world. Our teams are close and collaborative, maintaining a dialogue and developing human connections matter to us. We are truly international, and we know that diversity is a key driver of innovation and performance. We welcome people from all walks of life, regardless of how they look, where they come from, who they love, or what they think.

Each of our locations has its own advantages to offer a collaborative and friendly work environment. IDEMIA. Expect the unexpected. Join the journey of a unique tech company.

IT Support Specialist

We are looking for a highly skilled IT Support Specialist to join our team. The successful candidate will be responsible for monitoring workspace health, responding to alerts and troubleshooting connectivity issues.

Main Responsibilities:

• Monitor workspace health, pipeline execution status and resource utilization
• Respond to alerts from Monitoring
• Perform basic troubleshooting on connectivity issues (e.g., workspace access, linked services, network issue)
• Handle access requests and basic enquiries or clarifications
• Update assets inventory, service asset and configuration management, certificate and secret key rotation every month
• Prepare monthly report data, including SLA for incidents/SR tickets info on the tickets, IaaS performance matrix, security reports
• Support SDM on day-to-day activities

Requirements:

• Excellent problem-solving skills and ability to work under pressure
• Strong communication and interpersonal skills
• Ability to learn new technologies quickly

About this role:

This is an exciting opportunity to work in a dynamic and challenging environment with opportunities for growth and development.

About this Role

We are seeking a dedicated and customer-focused professional to provide exceptional service experience for our clients. You will be the primary point of contact, ensuring that client needs are met with professionalism and efficiency.

Key Responsibilities:

• Respond promptly and professionally to client inquiries via phone and email
• Process and monitor incoming orders, ensuring timely follow-up and smooth fulfillment
• Handle order changes, cancellations, returns, and exchanges efficiently
• Address and resolve client complaints with empathy and professionalism
• Provide basic technical support and troubleshoot product/service issues
• Upsell and promote relevant products and services to existing and potential clients
• Manage tenders and contracts (new and existing)
• Achieve performance targets set by Management
• Collaborate with internal teams to resolve service-related issues
• Support other sales-related and administrative tasks as assigned

Requirements:

• Minimum 1 year of experience in customer service or sales support
• Strong communication and interpersonal skills
• Proficient in Microsoft Office; experience with ERP systems for order processing is a plus
• Able to multitask and manage time effectively in a fast-paced environment
• Detail-oriented with strong organizational skills
• Positive attitude and ability to handle challenging situations diplomatically

Benefits:

• Lunch provided
• 2-way shuttle bus services available at Ang Mo Kio & Bedok MRT stations
• Medical Benefits
• Leave benefits according to MOM guidelines

Working Environment:

This role involves working in a dynamic and fast-paced environment. You will be part of a team that values professionalism, efficiency, and client satisfaction.

We are seeking a highly skilled professional to fill the position of Application Support Engineer. As an L1+L2 App Support Engineer, you will play a crucial role in ensuring the smooth operation of applications and providing technical support to end users.

• Provide assistance to users, addressing inquiries, troubleshooting issues, and implementing solutions to restore systems to full functionality.
• Maintain accurate documentation of user interactions, reported problems, solutions applied, and any further actions needed by management or tier 3 support.
• Create user manuals and troubleshooting guides to aid both support teams and users in effectively interacting with the system.
• Collaborate closely with L3 Technical staff and the project manager to set objectives and plan system upgrades and improvements.
• Develop and implement new procedures to boost efficiency, enhance customer satisfaction, and reduce operational costs.

• Bilingual in English and Mandarin to handle Mandarin-speaking clients.
• Strong writing and communication skills.
• Expertise in troubleshooting and problem-solving with experience in identifying and resolving complex technical issues.
• Familiarity with ticketing systems (e.g., JIRA, ServiceNow) and version control tools (e.g., Git) is advantageous.
• Prior experience in supporting web applications is essential.
• Prior experience in FinTech projects would be beneficial.

This role is crucial in ensuring the seamless operation of our IT infrastructure. Key responsibilities include providing hands-on desktop troubleshooting support to end-users for hardware, software, and network related issues.

• Desktop Troubleshooting: Provide timely and effective support to resolve end-user issues with hardware, software, and audio-visual equipment.
• Account Management: Resolve issues relating to end-user accounts, network access, and folder permissions.
• IT Asset Deployment: Deploy and recover IT assets for onboarding and off-boarding of staff.
• Inventory Management: Conduct asset verification and audit, maintain accurate records of hardware, software, and license inventory.
• Change Management: Perform approved change requests for software installation and hardware configuration changes.
• Documentation: Assist the IT team in maintaining documentation and troubleshooting guides.

Qualifications & Field of Study:

• A minimum of Higher Nitec or Diploma certification in Computer/Electronic Engineering or equivalent discipline is required.
• Relevant IT certifications (Microsoft, AWS, Cisco/Fortinet) are highly desirable.

Work Experiences & Skillsets:

• Proven intermediate level hands-on desktop troubleshooting proficiency with Windows and Linux software, hardware, Microsoft Office 365, networking, and audio-visual equipment is expected.
• Experience with scripting and automation tools such as Python, PowerShell, and Bash is an added advantage.
• Good understanding of aforementioned technologies is necessary.
• Strong interpersonal and communication skills are required.
• Excellent command of written and spoken language is a must.

Character Traits:

• Solid organizational skills and attention to detail while juggling demands from stakeholders are essential.
• Pro-active team player that is resourceful, self-driven with a high degree of professional integrity is expected.
• Self-starter with an independent, resourceful, and positive attitude is necessary.
• Takes initiative and ownership of problems to ensure satisfactory resolutions.
• Ability to navigate unfamiliar technical challenges and situations.
• Ability to work with minimal supervision.
• Ability to perform under pressure.
• Eager to learn and improve.
• Moving of heavy computing equipment may be required.

**Job Description:**

A Desktop Support role involves providing technical assistance to users, ensuring smooth operation of computer systems and software applications. Key Responsibilities include:

1. Troubleshooting hardware and software issues
2. Configuring and maintaining desktop computers
3. Resolving user complaints in a professional and timely manner
4. Maintaining accurate records of incidents and resolutions

The ideal candidate will possess strong problem-solving skills, excellent communication skills, and the ability to work in a fast-paced environment. Relevant qualifications include:

• Degree in Computer Science or related field
• Certification in Desktop Support or IT

**Benefits:**

This role offers competitive compensation, opportunities for career growth and professional development, and a dynamic work environment.

**Others:**

The successful candidate will be required to undergo training and must have a good understanding of computer systems and software applications.